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I don't understand why when I selected a contactless pickup I was still required to go inside the location to handover my drivers license, credit card, sign a document and get the keys. Very disappointed that your contactless device really isn't at all.
I have had very negative experiences with Uhaul in the past and my go to is now Home Depot for van rentals, but they have suspended van rentals. I was pleasantly surprised with the ease of renting from Uhaul and the great customer service at the 318 Greenwood Ave Toronto location.
Charged insurance 15 dollar, never asked for it, also ez fuel charges are also not explained, these are too much charges for 8 kms ride, ver bad experience
After all the hullabaloo over where to pick up our rental, it worked out better as this location was where the storage unit was.
Excelente services
Top notch, thank you
Service was great and seamless. Very easy.
Fantastic service
Excellent customer service
Sukhvinder Kanda was very courteous which made the whole experience very satisfactory.
Best customer sevice truck was clean
Excellent service pick up and drop off was very quick vehicle was very clean
Everything was excellent. Thank you very much!
Great service best uhaul dealer in Toronto
Very good friendly customer service. Pickup and dropoff was very quick and efficient. Vehicle was immaculate inside
Just a place to dropoff.
Friendly helpful staff at the U-Haul site. Thank You.
Best service
Best service quick in and out customer service agent was very good
Man at counter was friendly. Check-out was quick. Truck was ready and clean. Truck worked well. Drop off was easy and quick.
Great service jag is very good at his job fast and easy
Owner needs to wear a mask.
I ordered dollies and furniture pad but the Sukhi Auto did not have them so I had to move everything by hand. The qorst part is the treatment i got from them. In the morning when I went to get the dollies the Sukhi auto person gave me a lecture about this is what happens when I sepect self checkout and said they can't do anything and didn't even try to help me. When I went to return by truck the same guy verbaly harrased me when I requested him to take the dolly charges off my bill. The whole time u-haul customer service was online and she heard everything. After a long tiring day when I had to move everything by hand alone, this was too much. I just went through a physical and emptional abuse because of this whole situation. U-haul should take action against it. However I do intend to talk to my lawyer about it.
Well mannered fast and friendly service
Very good service jag is very good at his work
Totally easy and fast.
All went very well and Jack was very professional and helpful!
'Jag' was very helpful, showed me the truck and helped to adjust the passenger side mirror. Thanks Jag!
Number 1 customer sevice location manager jag is very good at his job definitely I will be using this location again keep up the good work jag
When I was handed the equipment contract, it indicated the gas tank was at half. When I got into the truck, I noticed it was not nearly at half and said so. I asked the attendant (Sukhi?) to take a look. We agreed that the indicator pointed to three eighths. I asked him to change it on the printout but he said he would change it t when I returned. As I had rented a vehicle there before, I went along with it. Before returning the vehicle after less than two hours and having travelled exactly 20km by the time I arrived back, I put $7 worth of gas in the tank. When I returned he said that there wasn't enough gas in the tank, that it wasn't half full. I reminded him of our conversation before I left and said that there was more gas in the tank than when I left. He indicated there was less. I should have taken a photos because I smelled a scam. A small scam but it left a bad taste in my mouth. I reckon he was looking to charge me a penalty for not abiding by the gas agreement. This is underhanded and lousy customer relations. I will use a different company or location next time. It would be helpful for this review to be posted publicly and for the attendant to be made aware of it. Disappointing service.
Very courteous staff. Also very helpful. I will definitely be back. Thanks K
Sukhi is an excellent owner! He went above and beyond to get us set up and on our way! Would highly recommend! Keep up the great work.
The rep was excellent. Very helpful and friendly.
Everything was great but I ordered a dolly and they didn't have one. It really messed up my whole day because I had to carry everything by hand.
Best customer service I've ever had at a uhaul location. Quick and great service and I will definitely use uhauls services more often now.
In the middle of covid 19 pandemic, I would like to request the vehicle to be sanitized after every use. The interior of the van was dusty and was not cleaned when I picked up the van and the cargo was not clean. I had to wipe down all the surfaces and I swept the cargo floor as I was moving a bedroom set and there was dirt and leaves on the floor. Not very impressed.
The receptionist was very nice to us. He was flexible with the pick up and drop off time. The truck(cargo section) was very direct from inside I swept and mopped it before using and returned it clean.
The people were friendly but I got the feeling like they were trying to scam me. They added a CDW Coverage charge without my knowledge or permission and added a distance charge that was much higher than what I had quoted to them. Granted the distance charge is just an estimate and updated once you return the vehicle but the inflation of that coupled with the added coverage charge left a bad impression.
I've never had a more pleasant experience at a u-haul location!! Jag's customer service was excellent! Highly recommend!
I found that renting the truck I had for less than two hours was very expensive maybe it's just me but outside that I had no problems
Customer service agent was very good I will use this location again
The mobile return was a complete mess! I couldn't get my phone to share my location and could reach no one after hours! There should be an easier way to return the vehicle online without forcing me to stand out in the cold, trying to prove that I dropped it off at the right location
The digital sign in through the app takes longer than going into the store.
Very friendly and helpful operator.
Van rental does not get better than this unless free desserts were involved. We absolutely give it the best ratings for everything. Service, vehicles, location- it is simply perfect for us.
Excellent customer care. I will surely use them again. The agent was helpful, patient and caring. A1+++
Easy reservation and pick up.
The person who worked there was quite nice and fast to get in and out of this location.
Parker st belleville location and Jag on Greenwood location in Toronto have been amazing to deal with. I recieved the best customer service!
The truck was left with barely enough gas to get to a gas station and the contracted said the tank was 1/4 full. Not cool.
I believe it was Farhan who helped us out. He was fantastic! Please give him a raise:)
Best U-Haul location in Toronto east
Fast and friendly service
I found the gentleman that help us was very friendly! I'll be back for sure, mostly because the truck was spotless and his friendliness.
Truck was a bit dirty, should be cleaned more often customer service agent at greenwood was great though
No comment
Very good sevice I will go back to this facility again for sure manager was very good to deal with
One of the best experience at this uhaul location
need to improve the app, was not able to use if for check in or check out (pictures) Also please make sure all fees are mentioned when doing the booking as I was charged more than expected because I was not aware the charge were higher on Friday and Saturdays until I got billed other than that service really handy!
My truck size got changed to smaller one and now i had to drive multiple times which took time and costed me more
The walk way is very dangerous. They need to put a fence or railing up. I feel like someone could get injured. Other than that the experience was good.
Fast friendly and safe service
We had ordered 2 dozen moving blankets and were informed when we picked up the truck that there were none available. It was too late to arrange to obtain more and we had to improvise with sheets and towels. Not impressed.
Fast and friendly service
I'm not sure where to begin, I arrived at the location and was told my "prepaid" card would not work. The owner or whoever still proceeded to charge my card and told me it did not go through. He then let me take the truck and told me to bring back cash to settle the balance. This would have been a nice gesture had my card actually declined.(it was approved) Upon returning the truck and showing proof that the transaction had been approved via my online banking the owner proceeded to argue with me saying I was scamming him and that I needed to pay in cash. I'm really appalled that someone would go out of their way to try and double charge someone. You sir are the scammer, it's a wonder you get any sleep at night. P.S I've got the receipts from my bank statement to show uhaul if you'd like to argue that I'm still scamming you.
I was promised a van but there was none available! The guy there gave me a truck and was very helpful.
The U-Haul website should be able to locate how many vehicles this place has . I booked here at 11 am and the haul company sent me to the opposite site of the city , they claimed that they left me a voice mail when I didn't receive any call. I was in the phone with costumer service for more than 30 min and they kept putting me on hold until one woman picked and she told me that they cannot give me a discount or anything and pretty much useless . The guy from sukhi auto repairs was able to get me a truck at 2 pm which I use . But if not I will have left hanging with the 2 movers and my things on the street .
The guy was great, friendly . I was in and out within minutes . Great service. Will definitely use them again .
Windshield was really dirty on the inside and it was difficult to drive into the sunlight. Otherwise the rental experience was excellent!
