Customer Reviews for Sullivans Towing & Recovery LLC
(Concessionnaire U-Haul dans le voisinage)

214 évaluations

376 Kings Hwy   Fredericksburg, VA 22405

(540) 907-4963

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(540) 907-4963

376 Kings Hwy
Fredericksburg, VA 22405

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNEEARL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOLOMONL A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

very quick, efficient, and friendly

David W. 
Évaluation :
5

Online forms are way too complicated

Jean Paul D. 
Évaluation :
3

The process for mobile pick up took at least 30-45 minutes out of my reservation due to the process for verifying my information, confirming odometer and fuel, and taking photos. The truck was not cleaned prior.

Charles F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbra H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASONWATTS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert A. 
Évaluation :
3

Tire on tow dolly was low on air. Other than that it was a good experience. Very timely and professional.

Adam S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOE M. 
Évaluation :
3

Office was closed when I dropped off key.

ROYSTEVEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLESLAWRENCE B. 
Évaluation :
4

Move trucks to the requested pick-up location. We live in an area with horrible traffic and having to travel so far south added a lot of stress to our move.

Amanda M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jack B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbie H. 
Évaluation :
5

Sullivan's Towing is a great location and the staff were friendly and helpful. The only problem is that Sullivan's is 1,5hrs away from the house we were living in. We placed 2 calls to the local U-Haul and we're told by a rep even the day before we picked up the trailer that our pickup would be at one of the local U-Hauls. Just hours before we received the notification that the reservation was 1,5 hrs away, the local scheduler told my wife on the phone that we would pick up at the Lorton, VA location and to show up there in the morning for pick up. I waited almost an hour at the Lorton location only to be told that they can't make changes since our reservation was at Sullivan's. Dealing with U-Haul scheduling was the absolute most frustrating aspect of our entire move.

NICHOLAS C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAMONTBOVIER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANKLINDELANO L. 
Évaluation :
2

Very poor job on safety chains on trailer. My wife picked it up. They didn't twist chains and had them dragging. She said two people did it, kind of shocking. I fixed it before the long drive.

PMARC L. 
Évaluation :
5

This is for uhaul overall, it this specific location. I was disappointed we had to go so out of our way to pick up The truck. We set the reservation for a location near out home, however this one where we picked up was about 20-25 minutes away. The trucks allowed mileage was 66 before we had to pay extra and having to drive so far to get it really ate until that. When I called and asked if I could schedule it somewhere closer to my originally requested location, the representative I spoke with got snarky and told me if he did another location, or would be even further away, likely 50 or 100 miles. That part of this experience left a bit of a sour taste with me.

Samantha G. 
Évaluation :
1

The truck overheated the entire trip from ny to Virginia we had to stop every hour and sit a half an hour each time for the truck to cool down enough to keep going .

Edward S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amanda V. 
Évaluation :
3

Easy drop off.

Joseph P. 
Évaluation :
3

The pick went well but drop off the employee Did not know how to change payment? Also we reserve 26 ft 3 week before but confirm am, later a call unformed no 26 ft truck ,last minute . Who does that.

ROBERTDOW E. 
Évaluation :
3

I rented from the Cumberland Auto Service location and did not select a destination so I could choose one. I went to Sullivan Towing to drop it off, the website wasn't working and didn't prompt me to do anything other than drop the key off , i did that the same day i rented the vehicle. The next day i get an email saying "per our conversation" to drop it off at a different location on Sunday. That's not possible since I already returned the vehicle and dropped the key off. I was in training ALL weekend so i wouldn't of reached anybody during office hours anyways, which is why i had to drop it off the same day I got it. Spent 30 minutes on hold with the 1-800 number saturday night after my class just to resolve this issue. Why am i being told a location to drop it off at? and worded in a way "per our conversation" i've never talked to that destination location before, what conversation? I didn't consent to that, i did not agree to that.

Julia D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GERALDPAUL S. 
Évaluation :
5

Much easier than the last time I rented a U-Haul in 2019. Great improvement on checking in and out.

CHRISTOPHERTOMIO S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Olinda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRYWEBSTER B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RALPHEDWARD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARDW D. 
Évaluation :
1

The staff at Sullivans Towing and Recovery refused to help me remove my car from the tow dolly. They said, "We aren't allowed". One of the tire straps was fowled and it took me about 45 min to remove the strap and pull the car from the dolly.

KENNETH M. 
Évaluation :
3

We dropped the truck off after hours. However, U-HAUL'S Customer Service needs an upgrade! I was put on hold for over 20 minutes and when "Cheryl" answered, I explained that I was worried about getting extra charges because I couldn't send the link in on my phone because the battery had died - because the truck didn't have a hook-up for my charger. After she put me on hold, I was disconnected, and no one tried to call me back. This is a very poor way to deal with people who are trying to do the right thing and avoid unnecessary charges.

Maggie L. 
Évaluation :
5

location was very helpful after issues with 24/7 app checkin

Mark W. 
Évaluation :
5

I pulled up with the trailer and they were closed...no problem. I walked up to they guys that were talking in one of the bays and they stopped everything to help me drop off the trailer.

MARK B. 
Évaluation :
2

Put a mask on one of the workers in this location. All six workers were unmasked the entire time I was in there.....very unsettling in the midst of a pandemic.

JOHNEDWARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OTTIEJACKSON M. 
Évaluation :
2

The place was closed. Keys were not available in any of the boxes where they were supposed to be. I was lucky that someone showed up and gave me a key 1,5 hours after spending time on the phone waiting on a u-haul customer service.

Pascal M. 
Évaluation :
5

Made turn-in a quick and painless process......

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN G. 
Évaluation :
5

Give better instructions on how to drop off a vehicle when no one is at the drop off location.

CJ C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brad A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather M. 
Évaluation :
5

Service was polite, helpful and quick! I was in and out in less than 10 minutes.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael F. 
Évaluation :
2

Hire a whole new crew.

Anthony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

I have dropped at this location on two separate occasions now and was treated well.

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jim D. 
Évaluation :
5

Very friendly thank you

JEAN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMYSUE C. 
Évaluation :
5

We return all of our U-haul equipment to this location. Very efficient.

ELLEN D. 
Évaluation :
3

I am not renting U-haul anymore because my appointment was at 11,3 am on Sunday. It was changed to the next day without my consent.

aban K. 
Évaluation :
3

I will never use U-Haul again. The staff at Sullivan's was excellent. My on line U-Haul experience was horrific. Never again

Sandra P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SARAH D. 
Évaluation :
5

I love uhaul.

Mir R. 
Évaluation :
5

The owner at the pickup location was very friendly and professional. The truck was waiting out front, already cleaned and gassed up and ready to go when we arrived first thing in the morning. Everything about the experience was very positive. We very highly recommend using Sullivan's Towing and Recovery to anyone! They represent U-Haul in an EXCELLENT manner!

Linda G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dennis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA L. 
Évaluation :
4

The windshield wipers were HORRIBLE. I almost had an accident during three different rain down pours. This vehicle should have been checked prior to sending out in a very unsafe way. Please be more responsible. Lives depend on it.

Ollie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLD L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathan P. 
Évaluation :
3

This location was selected for us as the drop off. We had to pass 2 other locations on the way and because of this we were charged for an additional 9 miles. There was also another location 2 miles from our house.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanuel A. 
Évaluation :
5

Enable WiFi access at all locations so check in and out becomes an easier experience. In remote areas internet access is very limited, cell service is very limited.

Erik B. 
Évaluation :
5

Great rental experience. Friendly, professional staff. Truck was clean and ready for rent as promised. Both the check in and check out experience was outstanding. Highly recommended to family and friends.

Edward B. 
Évaluation :
1

When I turned in the truck I showed the young lady to paperwork where the fuel markings were wrong and that the company I pick it up from in Georgetown South Carolina had Circle the correct fuel amount in the truck at half a tank and a nurse with it and given me a card to show them if they have a problem to call them. He said everything would be fine next thing I know I'm charged 25 $for fuel. Also the truck was filthy when I picked it up I explained that to the young lady I was charged 25 $for cleaning.

Kevin F. 
Évaluation :
5

Michelle was nice

Raymond G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea A. 
Évaluation :
2

CHECK TIRE PRESSURES BEFORE SENDING A TRAILER OUT. I was given a trailer that had 3 tires that were each 10 psi low and one tire that was 30 psi low. Luckily I always check tire pressure before towing but the average customer probably does not. It is a huge liability to be sending a trailer out with grossly under inflated tires. Also the hydraulic brakes on this trailer were NOT functional which made my long distance drive dangerous. The nonfunctional brakes are not this location's fault but the tire pressures are.

STEVEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne C. 
Évaluation :
5

Pleasant and helpful support staff. Quick in, out and return...

Stephen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucy O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
4

N.D.

TROY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yun K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pat S. 
Évaluation :
5

Super friendly and professional! Will 100 % come return to Sullivan's in the future.

Jeremy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jay L. 
Évaluation :
5

The staff at this location helped a lot I was not able to back the trailer in for disconnection and they did a great job of doing it for me I was in-and-out of there in 15 minutes

Bryon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna G. 
Évaluation :
5

Very helpful staff explained everything to me!

Helen O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Orlando S. 
Évaluation :
3

Only complaint is that drop off location given to me was far from my destination location. When I picked up vehicle I was told that I would be able to drop off vehicle at nearest UHAUL location, I just needed to call and coordinate change. When I attempted to change drop off location to UHAUL location within 1 miles from my location, I was told that I could not and had to return vehicle to location 20+ miles away. I was charged extra for those miles.

Mark K. 
Évaluation :
4

No complaints

Kevin B. 
Non les évaluations ont été soumises pour cet établissement.

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