I rented from the Cumberland Auto Service location and did not select a destination so I could choose one. I went to Sullivan Towing to drop it off, the website wasn't working and didn't prompt me to do anything other than drop the key off , i did that the same day i rented the vehicle. The next day i get an email saying "per our conversation" to drop it off at a different location on Sunday. That's not possible since I already returned the vehicle and dropped the key off. I was in training ALL weekend so i wouldn't of reached anybody during office hours anyways, which is why i had to drop it off the same day I got it. Spent 30 minutes on hold with the 1-800 number saturday night after my class just to resolve this issue. Why am i being told a location to drop it off at? and worded in a way "per our conversation" i've never talked to that destination location before, what conversation? I didn't consent to that, i did not agree to that.Julia D.
Moving Truck Rental in Fredericksburg, VA at Sullivans Towing & Recovery LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Fredericksburg, VA 22405
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 6/26/2021: Fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Fredericksburg, VA 22405
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Much easier than the last time I rented a U-Haul in 2019. Great improvement on checking in and out.CHRISTOPHERTOMIO S.
The staff at Sullivans Towing and Recovery refused to help me remove my car from the tow dolly. They said, "We aren't allowed". One of the tire straps was fowled and it took me about 45 min to remove the strap and pull the car from the dolly.KENNETH M.
We dropped the truck off after hours. However, U-HAUL'S Customer Service needs an upgrade! I was put on hold for over 20 minutes and when "Cheryl" answered, I explained that I was worried about getting extra charges because I couldn't send the link in on my phone because the battery had died - because the truck didn't have a hook-up for my charger. After she put me on hold, I was disconnected, and no one tried to call me back. This is a very poor way to deal with people who are trying to do the right thing and avoid unnecessary charges.Maggie L.
location was very helpful after issues with 24/7 app checkinMark W.
I pulled up with the trailer and they were closed...no problem. I walked up to they guys that were talking in one of the bays and they stopped everything to help me drop off the trailer.MARK B.
Put a mask on one of the workers in this location. All six workers were unmasked the entire time I was in there.....very unsettling in the midst of a pandemic.JOHNEDWARD L.
The place was closed. Keys were not available in any of the boxes where they were supposed to be. I was lucky that someone showed up and gave me a key 1.5 hours after spending time on the phone waiting on a u-haul customer service.Pascal M.
Made turn-in a quick and painless process......RICHARD H.
Give better instructions on how to drop off a vehicle when no one is at the drop off location.CJ C.
Service was polite, helpful and quick! I was in and out in less than 10 minutes.William S.
Hire a whole new crew.Anthony M.
I have dropped at this location on two separate occasions now and was treated well.John T.
Very friendly thank youJEAN H.
We return all of our U-haul equipment to this location. Very efficient.ELLEN D.
I am not renting U-haul anymore because my appointment was at 11.30 am on Sunday. It was changed to the next day without my consent.aban K.
I will never use U-Haul again. The staff at Sullivan's was excellent. My on line U-Haul experience was horrific. Never againSandra P.
I love uhaul.Mir R.
The owner at the pickup location was very friendly and professional. The truck was waiting out front, already cleaned and gassed up and ready to go when we arrived first thing in the morning. Everything about the experience was very positive. We very highly recommend using Sullivan's Towing and Recovery to anyone! They represent U-Haul in an EXCELLENT manner!Linda G.
The windshield wipers were HORRIBLE. I almost had an accident during three different rain down pours. This vehicle should have been checked prior to sending out in a very unsafe way. Please be more responsible. Lives depend on it.Ollie G.
This location was selected for us as the drop off. We had to pass 2 other locations on the way and because of this we were charged for an additional 9 miles. There was also another location 2 miles from our house.David H.
Enable WiFi access at all locations so check in and out becomes an easier experience. In remote areas internet access is very limited, cell service is very limited.Erik B.
Great rental experience. Friendly, professional staff. Truck was clean and ready for rent as promised. Both the check in and check out experience was outstanding. Highly recommended to family and friends.Edward B.
When I turned in the truck I showed the young lady to paperwork where the fuel markings were wrong and that the company I pick it up from in Georgetown South Carolina had Circle the correct fuel amount in the truck at half a tank and a nurse with it and given me a card to show them if they have a problem to call them. He said everything would be fine next thing I know I'm charged $25 for fuel. Also the truck was filthy when I picked it up I explained that to the young lady I was charged $25 for cleaning.Kevin F.
Michelle was niceRaymond G.