Customer Reviews for Sunbrite Supply
(U-Haul Neighborhood Dealer)

470 évaluations

180 Industrial Park Cir B NE   Lawrenceville, GA 30046

(770) 962-7466

Heures d'ouverture de l'établissement

  • Lun : 9h am à 4h30 pm
  • Mar - ven : 9h am à 4h pm
  • Sam : 9h am à 2h pm
  • Dim : 10h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(770) 962-7466

180 Industrial Park Cir B NE
Lawrenceville, GA 30046

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 9h am à 4h30 pm
  • Mar - ven : 9h am à 4h pm
  • Sam : 9h am à 2h pm
  • Dim : 10h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

1. Engine warning lamp on while I'm driving. 2. Air conditioner is not working. No cool air. Can you imagine that on over 100 F° 3. Right Front tire air was low. I said that. But u-haul said it's sensor problem and no action.. 4. Truck was looks like old and needs maintenance.

Tae Jin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FORTINA H. 
Évaluation :
1

This location was in poor condition. The employee at the site showed up 40 minutes late after opening time. The dolly's that I rented were not in the truck and the employee did not have a clue where to find any dollys in the building. I had to personally look around the building to find some old and damaged dollys to use that I had rented. The building is filled to the brim with lots of random broken equipment and there was not a single light turned in the building. The employee at the office called me when I was already an hour on the road trying to get me to return a key that he had misplaced in the truck.

Amar M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

sharon A. 
Évaluation :
3

Look In the back. They had cut out a piece for the fuel pump but didn't fix it. Thre was a big hole in the floor.

Briar R. 
Évaluation :
5

Personnel was very helpful and provided a great return experience. Continue providing excellent customer service!

Kimberly G. 
Évaluation :
5

Excellent service à la clientèle. Would definitely rent from here again.

William C. 
Évaluation :
5

Good service had what I needed to make my move complete and simple.

Yvonne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
5

U-Haul has been easy to order and work with us

Michele W. 
Évaluation :
3

New Guy made me do all the heavy lifting with the trailer

Tori M. 
Évaluation :
1

I was dropping off a trailer. I arrived at the time of opening. A young gentleman by the name of Steven assisted me. He stated I can just park/ unhook the trailer. One factor that didn't come to mind is that I could not unhook the trailer by myself. I ask Steven to help me which he did. However this should not be the customer responsibility to unhook a heavy trailer alone. Steven was alone and stated his manager was not there to assist. If Steven was busy, how could a customer unhook a trailer? Not the best experience.

Monica G. 
Évaluation :
1

The truck was falling apart, it was unsafe to drive but out of necessity I had to use it anyways. I called the owner and he was incredibly rude and clearly didn't care about the safety of his customers. Unacceptable!!!!!!!!!!

Will H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
3

The truck wasn't an issue. My problem was my reservation. I incurred 25 additional miles because there was no truck available at my reserved location.

SHAMEKA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heissel R. 
Évaluation :
1

Picked up a truck after hours at this location. The process was “ok”, nothing to be happy about. I reserved the truck in order to have the truck ready in the morning for paid labor to help us move some items around. Fast forward to the following morning; I go to open the cargo area only to find some previous renters “knockoff Chinese made merchandise filled the the door and falling out of the truck”. I tried calling U-Haul and it was a poor and unhelpful experience dealing with your customer rep on the phone. I ended up driving the vehicle back to the pick up location where the over the counter personnel didn't know how to handle the situation without calling the owner. In the end I was swapped into a older dirty unit that drove like it was down a couple of cylinders. This whole debacle cost me two hours of time where I couldn't use the paid labor for the day. When I returned the unit the same day before closing time, your stupid app tried to charge me for cleaning and fuel even though I returned it back with the same fuel and same condition. The same person over the counter was of no help. My level of frustration and displeasure with this rental experience has me pissed off to say the least. A few days ago I rented a Penske truck for a similar project and guess what? It was a night and day difference…to say in displeased with U-Haul and that I do not ever want to give you or refer business to you is a understatement!!

Joseph P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vladimir K. 
Évaluation :
5

Excellent customer service representative

DARLENE H. 
Évaluation :
5

The ac didn't work. It only blow hot air and that's unacceptable in this Georgia heat. It was a miserable move and drive. Also, The check engine light was on as well as another light. I couldn't do anything about it cause we picked the truck up after hrs from the key box. I told management and all they said was “ok” like they already knew that. But, the truck was very clean on the outside and inside.

Mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
3

They where very nice!

Jeffry S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jesse G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick H. 
Évaluation :
1

I reserved a 20' truck with an appliance dolly and an additional dolly Saturday. It was reserved for the next day at 11:30AM. When I get there on Sunday my truck had been given away. I spent some time trying to find a 20' truck at another location, but could not find one. I ended up having to get a 15' truck with no dollies at this location. I wasted a whole hour on this ordeal when I finally left at 12:30 PM.

Ruben C. 
Évaluation :
3

The location was too far. No one indicated I should buy a lock for the truck. The staff looked unkempt.

Lavwrn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
5

Thank you for an AWESOME experience.

Leroy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Winston S. 
Évaluation :
5

The staff at the pick up and drop off locations were very friendly.

SHEILEYETTE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lori S. 
Évaluation :
5

Very helpful

Amy I. 
Évaluation :
3

The location was convenient for a drop off.

DAWN M. 
Évaluation :
5

Y'all doing great

Khaek V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DETTA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

marlen C. 
Évaluation :
5

None. Very efficient and quick pickup.

George D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KOMI K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

penny O. 
Évaluation :
2

I had to put air in the front right tire and it was very low in gas empty. I had to gas up and put air in tire before i cloud started my journey.

sharon A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charlene A. 
Évaluation :
5

very fast and efficient, thank you very much!

William J. 
Évaluation :
5

I got a five star service

WILSON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn K. 
Évaluation :
5

Very nice people

Nedzad F. 
Évaluation :
1

This is the worst experience with Uhaul ever, truck parked less than 1 ft from left to right of two other 26' trucks. SIgn on door stated current violation of business license. Never use Uhaul again for anything including their moving no help

Robert G. 
Évaluation :
5

This location did an excellent job

Khaek V. 
Évaluation :
1

I was told I was not going to get charged 1$ per mile if I was doing a round trip was a lie. I was charged 600$ for a round trip this is unacceptable. I will never be back!

Joseph A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Henry O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwina S. 
Évaluation :
5

S.O.

Latarcsha M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maribel O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen P. 
Évaluation :
5

Super friendly location. As a weekly renter, locations like this is why I don't need to buy a trailer. Merci.

Mauricio V. 
Évaluation :
1

Received the truck with no gasoline and expected rental back to location even though that was not original service request.

Michelle G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BIBI V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSE B. 
Évaluation :
5

Well Beyond expectations, super friendly and accommodating. This is now my new preferred store. Merci.

Mauricio V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noman S. 
Évaluation :
5

Very nice and helpful

Angela G. 
Évaluation :
5

Good service.

Brandon M. 
Évaluation :
2

We had a reservation for an enclosed trailer and when we got to the location to pick up at the specified time the door was locked and no one was there. Called the local number posted on the door and no answer or voice mail available. Called the corp. # and they had to track down the owner/employee to come to the location and check us out. Wasted a lot of time that I needed to be using for an event we needed the trailer for.

Laura R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNIE K. 
Évaluation :
5

Have a staffs there at the location

KET K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BELTON B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ISMAEL R. 
Évaluation :
5

Very smooth in and out

WILLIAM K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Temitope E. 
Évaluation :
2

Area didn't give good connection/reception with wi-fi .. we ended spending 30 minutes on phone with a live person in order to get a larger truck than we ordered because they we out of 10” trucks

Darius J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cortez K. 
Évaluation :
2

My concern with your establishment is I call made appointment for pickup I was never told during the time making made appointment that I would be charged for gas which I feel appalling because you charge $.79 mile. I will never use you again nor will I ever refer any business to you establishment. Sincerely Very unhappy customer

ELEANOR M. 
Évaluation :
3

There was no one there, and I had to rent the van over the phone.

Gloria D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESTERVENIA E. 
Évaluation :
5

All went well. Trailer performed great. Thanks.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA S. 
Évaluation :
1

Uhaul store owner was very rude and unprofessional.

SANJEEV S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Corey A. 
Évaluation :
1

The truck was dirty and no gas. The weather striping on the drivers door was completely falling off and it was dangerous to drive. This truck should not be in the fleet. It drove and had heat, period. I will never use your company again.

William A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
1

Have all the equipment requested and be open and honest in dealing with customer. I came by the day before to make sure all was in order and he assured me it was. I told him I would be there on Friday on time and he said fine. I arrived and had to call him and I specifically ask for in person check in. He was disrespectful and when he finally arrived did even address me. NEVER again and will share with my friends.

BENJAMIN H. 
Évaluation :
1

Truck was there....keys were not. Was an hour late getting truck....I had movers waiting...cost me $150.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cardenas G. 
Évaluation :
5

great service quick and easy check out and return

CHRISTINA B. 
Évaluation :
5

Should keep dolly's and straps readily available for each truck.

JANICE L. 
Évaluation :
1

Equipment was not available, employees were extremely rude and agressive, and the truck had the check engine light on, no staff knew anything about uhaul and had to call another location to figure out what was happening. Told multiple time that uhaul is not their responsibility.

Ishaan P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ralph P. 
Évaluation :
5

There was trash still present in vehicle from pervious renters. Truck has very bad vibration in front end at highway speeds. Trucks Air conditioning system no operating correctly. Blowing hot air. Other than that experience was great!!

TIMOTHY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael K. 
Évaluation :
1

Someone still hasn't call me in regards to my rental. I rented a uhaul and they rented a truck knowing it wasn't serviced properly. Not only did I get to my location and the truck wouldn't start back up. No one came to change battery until 1:30a in morning. The drop off location was closed and I had to pay movers by the hour. Which led into another day and having to find new movers. And having to at them by the hour. Then the truck power steering as well as the brakes started giving us more issues. No one called to say anything. I spoke to someone and they said to keep truck extra day. But that doesn't help the situation. Then after return they still charged my card for the charges and charged an extra $13-14 If no one calls me I am going to go to small claims court

MONKIA H. 
Évaluation :
5

Owner was incredibly accommodating and understanding. Went above and beyond to make sure I had what I needed.

Cole J.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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