Great customer service on both ends.
Joseph M.
Customer Reviews for Sunshine Pools Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Find the customers destination and ensure the equipment is appropriate for the area.
charles K.Turning in my truck on an icy winter's day was tricky, especially with a very steeply graded hill right outside my new home. The UHaul agent in Jay at Sunshine Pools was so helpful, giving us an extra day to get there. Fortunately, the ice melted enough for us to take another try at it later in the day, and it all worked great. It was a smooth process, start to finish. :)
MELISSA C.This was not our preferred location, but we were not informed that our truck would not be available at our preferred location until after we were scheduled to pick it up. Not only did this delay our trip, but it was inconvenient. U-Haul needs to do a better job communicating with its customers in advance of their rental date.
Mark C.Had to connect trailer myself in 20 degree temperature. everything was frozen. Not a fun experience!
HECTOR T.On line pickup process VERY difficult. Didn't use mobile return for fear of difficulty. Location staff very helpful. Our vehicle was blocked in at location by a returned truck so waited for help as it was a holiday and location was closed. Waited on hold with uhaul 32 minutes while I had a crew waiting at my home to load truck. Total pickup process took 90 minutes and it was only 10 minutes from my house. Very frustrating! Returned truck 14 hours early from my 48 hour rental period for fear of difficult return mobile process on a Sunday.
Jamison S.Got charged a $19 gas fee the last time I rented a truck. Uhaul said they would call me back to discuss the inaccurate charge. They NEVER called. NOT GOOD. All charges this time were accurate . NOT so the time before. Randy Cook 207-491-3479
randy C.Very helpful and competent staff helped on my way.
PAUL M.no one was there, they weren't open so i had to drop off then call to make sure they knew i returned it on time.
Brenda M.Online pickup and drop off had issues. I found website to be hard to deal with and even though phone was set to show/allow location I was unable to get past location.
THOMAS N.The people there a very very friendly and very helpful I would recommend it to anybody
BARBARA T.Do not allow smoking in the vehicles, it stinks.
Scott M.Accommodating service.
Michael C.The people at this company of a very very nice I would recommend them to anybody they go above to help you
Barbara T.None of the equipment I ordered was in the truck at the time of pickup, and there was no one around to help obtain said equipment. I also needed to pickup a vehicle in Rumford, ME, but had to drive all the way to Jay, ME to get the truck which put unnecessary miles on my vehicle and costing me $50 more than intended in mileage fees and fueling up the truck.
Jarrod B.Sunshine Pools was excellent to deal with for a U-Haul rental.
MICHAEL D.Great service location. Thank you.
kirk K.Very easy and efficient. Friendly as well!
Brian S.Maybe get it so the vehicle isn't so sluggish
Robert H.very happy! ty!
John H.Totally flawless, transaction - TOTALLY satisfied!
Brian linda T.It would be easier to require customers to return it with a full tank. It's much more difficult to estimate a partial tank. Otherwise, it was a great van and rental experience.
PAMELA M.The person that I spoke with at pick up and drop off at Sunshine Pools was extremely pleasant and helpful. A very good experience!
Tami A.Was not the convenient since I had to drive 35+ on way to get the truck, and past the uhaul in Auburn that was 5 miles from my house. Je
KAREN R.We were used to towing our boat but the woman there was very reassuring that we hitched it up correctly.
GORDON B.Nothing, the customer service was great.
LEO D.The remote pick up and drop off experience was an absolute nightmare. It took me about 90 minutes to pick up and I couldn't drop off due to an app issue, again. This was the third uhaul I've rented in the past two months and it was truly an awful experience. Spent over an hour on the phone and 25 mins on chat. Not good!!ðŸ'ŽðŸ¼
Milad B.The ladies did a great job!
SOLOMON N.Very helpful and professional.
Louise M.the days on the contract were off by one full day even though the dates of return and pickup were explained to the sales rep..
russ D.Staff very friendly and helpful.
JAMES G.We were very satisfied with the trailer rental and our move went flawlessly, however when we returned the trailer (after hours), we were unable to complete the online check in, we could not get past the location verification.
BERNARD S.I was unable to use the website to return the trailer. Took 2,5 hours and needed help.
JEFFREY H.The tow trailer that we rent has a loose left fender, notice it half way home. I tied it with my strap. forgot to tell the clerk. Merci
RENE M.They tolerated my disorganization with professionalism and I'll definitely use this location where possible ( I seem to rent frequent land this is by far my favorite location to deal with). Thanks SP/uhaul.
VALARIE W.Charged me an extra 359$ for no reason. Truck shook while driving and made a very annoying and loud noise:
Colby S.Rear tires on truck are not adequate for snowy conditions.
STEVEN H.Vehicle had very little washer fluid. Inside windshield was dirty and smeared. I had to clean it before I drove off. When I started the vehicle it said the right rear tire was low and I fortunately had a portable air pump with me to fill it up. I reserved the vehicle for 9:00 and didn't leave until 9:38, after arriving at 8:50 to pick up the vehicle. It took that fill the washer fluid, fill the tire, clean the windshield and check in using the app. This is the second time I've had a problem renting equipment from Sunshine pools. I rented a 5x9 trailer a couple weeks prior and when I went to pick it up, I had to ask the young woman if she was going to hook the trailer up. She said she could do it. When I pulled around, the trailer was full of snow and I asked if she could shovel it out and she went and got a shovel. Unfortunately after WE got the trailer on my hitch, cause she was not physically strong enough to do it herself, the trailer wiring connector was bent and damaged and would not plug into my wiring receiver. So I could not rent the trailer and all my plans for that day were ruined. Sunshine Pools needs to make sure their equipment is properly maintained and ready to rent. Will rent from somewhere else in the future.
Patricia T.Never used U-Haul before, guess location service was typical. We bought accident insurance, and someone smashed the left fender in South Carolina. Had no cell phone. SC Highway Patrol had no records, so filing report was impossible. U-Haul failed to honor insurance or refund the amount paid, so I had to pay for repairs.
larry B.Truck was filthy Windshield was so dirty i had to wash it three times and it still wouldn't come clean
Dorothy G.Overwhelming pot smell in the truck can and body.
James W.Very good people to deal with
MARCUS R.I was having trouble figuring out what I needed so I called the Jay, ME UHaul and reached a live person. She was very helpful and I was able to reserve a cargo van for the next day.
SHEILA H.Great service.
JAMES T.Sunshine pools location has no outside lighting after dark. The truck is returned in pitch dark. Backup lights on those trucks suck. You can't see to back up without riding the brake to see with more light..
JEFFREY D.Very nice attendants, explained things well and got in and out quickly.
April C.Person to person contact was best. By telephone varied from one phone call to another. Website was much worse with confusing directions, insufficient information, and just plane WRONG information at times. Do yourselves a favor, continue customer contact with REAL PEOPLE. Believe me, in the end you will have more satisfied customers.
DONALD A.The vehicle was ready on time, clean and ready to go when I arrived and all employees were very nice and helpful with all information and instructions. Would recommend them to anyone and rent U-haul again from Sunshine Pools in Wilton whenever needed. Made the job easy. Thank you
WENDY P.If you'd asked me to rate my overall experience with U-Haul, I would have given ZERO stars. Your advertised prices are extremely misleading. Not only did it cost WAY more than expected, but I had to drive two extra locations away to return the truck- despite the fact that we requested a closer drop off location. So you got my mileage money too, good job. This rental was not worth it and I will never bother with U-Haul rentals again. If I'd known how much it would cost up front, I would have saved my money and hired a company. Ridiculous.
MARSHALL C.nope
Danny P.Personnel amical
JESSICA C.I always have issues at the my other local uhauls (Rumford and Auburn stores). The Jay store is always a pleasure to deal with. Tell the other stores to replicate the quality of customer service at the Jay store and they'd probably do more business!
Daniel F.Everything was fine
Gregory C.Should not have to pay fucking extra to drop off in a different location never had to before you guys suck
Johnnathan G.They didnt seem to know we were dropping it off but we gave them the transaction number and they figured it out for us by calling them to confirm. Iy all worked out rather smoothly.
Jeremy C.Great people at this location
Tammy H.Not sure
Gregory L.Stephanie was a great help. I didn't know if I could use a trailer or needed a truck. I explained to her what I was moving and my budget. And she got me on the road in no time
MELLETTE P.I was charged 4x's because your system was down. On 2 different accounts. I am not happy about it at all.
Gina G.