The remote pick up and drop off experience was an absolute nightmare. It took me about 90 minutes to pick up and I couldn't drop off due to an app issue, again. This was the third uhaul I've rented in the past two months and it was truly an awful experience. Spent over an hour on the phone and 25 mins on chat. Not good!!ðŸ'ŽðŸ¼Milad B.
Trailer Rental & Towing in Jay, ME at Sunshine Pools Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Jay, ME 04239
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4 Average Customer Rating
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The ladies did a great job!SOLOMON N.
Very helpful and professional.Louise M.
the days on the contract were off by one full day even though the dates of return and pickup were explained to the sales rep..russ D.
Staff very friendly and helpful.JAMES G.
We were very satisfied with the trailer rental and our move went flawlessly, however when we returned the trailer (after hours), we were unable to complete the online check in, we could not get past the location verification.BERNARD S.
I was unable to use the website to return the trailer. Took 2.5 hours and needed help.JEFFREY H.
The tow trailer that we rent has a loose left fender, notice it half way home. I tied it with my strap. forgot to tell the clerk. Thank youRENE M.
They tolerated my disorganization with professionalism and I'll definitely use this location where possible ( I seem to rent frequent land this is by far my favorite location to deal with). Thanks SP/uhaul.VALARIE W.
Charged me an extra 359$ for no reason. Truck shook while driving and made a very annoying and loud noise:Colby S.
Rear tires on truck are not adequate for snowy conditions.STEVEN H.
Vehicle had very little washer fluid. Inside windshield was dirty and smeared. I had to clean it before I drove off. When I started the vehicle it said the right rear tire was low and I fortunately had a portable air pump with me to fill it up. I reserved the vehicle for 9:00 and didn't leave until 9:38, after arriving at 8:50 to pick up the vehicle. It took that fill the washer fluid, fill the tire, clean the windshield and check in using the app. This is the second time I've had a problem renting equipment from Sunshine pools. I rented a 5x9 trailer a couple weeks prior and when I went to pick it up, I had to ask the young woman if she was going to hook the trailer up. She said she could do it. When I pulled around, the trailer was full of snow and I asked if she could shovel it out and she went and got a shovel. Unfortunately after WE got the trailer on my hitch, cause she was not physically strong enough to do it herself, the trailer wiring connector was bent and damaged and would not plug into my wiring receiver. So I could not rent the trailer and all my plans for that day were ruined. Sunshine Pools needs to make sure their equipment is properly maintained and ready to rent. Will rent from somewhere else in the future.Patricia T.
Never used U-Haul before, guess location service was typical. We bought accident insurance, and someone smashed the left fender in South Carolina. Had no cell phone. SC Highway Patrol had no records, so filing report was impossible. U-Haul failed to honor insurance or refund the amount paid, so I had to pay for repairs.larry B.
Truck was filthy Windshield was so dirty i had to wash it three times and it still wouldn't come cleanDorothy G.
Overwhelming pot smell in the truck can and body.James W.
Very good people to deal withMARCUS R.
I was having trouble figuring out what I needed so I called the Jay, ME UHaul and reached a live person. She was very helpful and I was able to reserve a cargo van for the next day.SHEILA H.
Great service.JAMES T.
Sunshine pools location has no outside lighting after dark. The truck is returned in pitch dark. Backup lights on those trucks suck. You can't see to back up without riding the brake to see with more light..JEFFREY D.
Very nice attendants, explained things well and got in and out quickly.April C.
Person to person contact was best. By telephone varied from one phone call to another. Website was much worse with confusing directions, insufficient information, and just plane WRONG information at times. Do yourselves a favor, continue customer contact with REAL PEOPLE. Believe me, in the end you will have more satisfied customers.DONALD A.
The vehicle was ready on time, clean and ready to go when I arrived and all employees were very nice and helpful with all information and instructions. Would recommend them to anyone and rent U-haul again from Sunshine Pools in Wilton whenever needed. Made the job easy. Thank youWENDY P.
If you'd asked me to rate my overall experience with U-Haul, I would have given ZERO stars. Your advertised prices are extremely misleading. Not only did it cost WAY more than expected, but I had to drive two extra locations away to return the truck- despite the fact that we requested a closer drop off location. So you got my mileage money too, good job. This rental was not worth it and I will never bother with U-Haul rentals again. If I'd known how much it would cost up front, I would have saved my money and hired a company. Ridiculous.MARSHALL C.
Friendly staffJESSICA C.