Mobile drop off
Christa V
Customer Reviews for Swim Rite Pools
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I shouldn't have to drive 25 minutes to drop off the truck, when there's 2 locations in the town I moved to. I had to pay for an Uber to take me home.
BO DRaneshia D is a ROCK STAR!! SHE NEEDS A DOUBLE RAISE!! HONESTLY, that woman took good care of me personally after a frightful drive!! Bless her soul she's the only one working the yard! Treat your employees like gold and you'll keep the good ones!!!
linda aI paid 40 dollars for 2 dozen moving blankets and there were not moving blankets in the truck at all and there was no way to remove them from my reservation. So I paid 40 dollars for an item that I did not get to use. When I picked the truck up I took a picture of the empty back as proof there were no moving blankets.
ZACHARY BCustomer service was outstanding, the young ladies were very attentive. Kudos!!
Richard CYoung lady was great.
Richard CIt was actually a simple transaction. I'm not sure what else could be done.
Timothy LBe accommodating and helpful to the client when another agent has made a mistake
Sunshine RThe app is terrible. Spent two hours of my life on hold and live chat trying to get my order done
David RVery friendly and helpful staff
Michael RThey were very friendly
Alfredo RTrailer needs new tires one had a leak had to air it up 4 times to get the job done
Gary FWas fine dropping off.
Scott BSwim rite has been there for me with surgical precision every time I need them.
GEORGE SThey should have a separate office for rental. The chemical smell was a little over whelming
Richard LFriendly, explained everything, educated me. Was polite
jane mVery bias and rude people . Unprofessional
taylor mI was happy with the service and the advice how to return the uhaul after hours.
Michele FVery friendly & knowledgeable
Jon PVery good experience
JOHN MThis was not our original pick up location. We were not happy we had to drive 23 miles out of our way to pick up a truck that was supposed to be available 2 miles from our location. However, the girl at this location was extremely helpful and was also surprised that nothing more was done for us because of the mixup. The place was clean and easily located and the girl we worked with was extremely helpful and professional.
Charlene AQuicker on-site service
Jack RBEST PLACE TO GET A UHAUL!!
Tori MThe location was very convenient. I was able to upgrade size of truck & keep the truck up till 24hrs if needed, when I initially signed up for 4 hrs. Excellent customer service, & I would use there Service again, as well as recommend them. Merci.
Marsha WThe customer service at this location has always been great...i have used them a few times...i have no complaints
Charnelle HWas a great experience! Would recommend
Jacob HThere is no need for improvement. Swim rite pools gave me a stellar service. I will always go back to them for rental needs.
William DGas tank had one mike on it. The computer didn't work. We were signed up to pick up in sandusky but it got moved 45 minutes out of the way to Fremont. The First Lady on phone was nasty. Next two people and pick up person were nice and professional. All around terrible experience.
Lisa MFriendly and very helpful staff!
Matt PVery quick process and they were friendly and have great customer service.
DONNIE SFremont uhaul sucks!!!! I reserved a 20 ft truck to move one way. Would of cost me around $130. (Swim rite) uhaul called me the day before my reservation and said the owner would cut me a deal if I would bring the truck back to them so they can continue to rent it out. Get there… got the uhaul and now it's costing me over $170 for my move cuz I only put half the gas in. My move was only 34 miles away and could of dropped it off in Sandusky as I planned! I'm not paying the full amount of gas when they're the ones who wanted it back!!! Been on the phone with corporate for several days cuz if Swim Rite wanted the uhaul brought back to them then they should eat the cost of the return trip NOT ME!!!
Lucy FHorrible experience!!! I was also overcharged! I've called, emailed, and instant chatted with no response!
Michael EI had a 9am appointment and did all the precheck-steps and it still took me over an hour to pickup my trailer.
Levi SI did not care for my having to use my smart phone to complete the rental process because the signal kept getting cut off. Finally, the agent pulled out her phone and was able to complete after a couple of dropped signals as well. Haven' t you heard of computers at your rental locations?
James FThe employee was very rude when we couldn’t find our truck
Thomas MThe staff was friendly and explained things clearly!
Linda BBetter attitudes.
Navisa CHave more availability for closer location
ELIZABETH JEasy self serve pickup at 4:30AM. Very easy.
Brett T