Évaluations des clients Tennessee Off Road LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Tennessee Off Road LLC

Cote générale :

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Abram A.
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NA

Tori G.
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Le client n'a pas laissé de commentaire.

Phillip W.
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Le client n'a pas laissé de commentaire.

Darrel T.
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Quick service.

Timothy W.
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Le client n'a pas laissé de commentaire.

Michael H.
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Not give customer the run around. If customer has good experience they will return. Personally, I will never use uhaul again! This was the worst experience and I won't recommend anyone to you!

Shane C.
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The rep was advised of a certificate issued by my employer yet because he wasnt familiar with this type of payment, he processed our transaction using our debit card instead of reaching out for assistance. His error caused a delay with our rental attempting to resolve the issue and placed us in a financial bind while we awaited our funds to be refunded 3-5 days later when it only took seconds for his error to cause us distress.

Shane C.
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Pay attention to what you're doing when processing a customers order and communicate clearly any changes you make to the customers drop off location. This by far has been the absolute worse experience I've had with uhaul and I will never recommend nor utilize this company for any future moves. After unpacking, we dropped of all of the equipment at the initial scheduled drop off location at between 1000 and 1100 in the morning. Then the manager hangs up on me when I attempted to get the resolved.

Billy W.
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Le client n'a pas laissé de commentaire.

John B.
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Le client n'a pas laissé de commentaire.

Justin B.
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Charge customers money for things I've never heard of before and I am a regular U-Haul customer. The app did not work in their area and I was charged $20.00 and refunded the amount, with an unfriendly message I needed to use the app by the district manager.

Brandon E.
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I had to wait for 5 minutes just to get someone to help me. It was 3:30 in the afternoon and no other customers were there. After I parked the truck I had to wait for another 10 minutes just to give someone my Keyes. I didn't get properly checked in, and the staff was very annoyed that I was even there.

Dan B.
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Out of the way and not overly friendly

Benjamin S.
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Le client n'a pas laissé de commentaire.

Amanda R.
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Owner was pissed I couldn't get the website to work. It showed no trailers available for rent. He took forever to go through the process. He seemed very inept. He didn't email or explain the contract of when I had to return it. He had a sock monkey hanging from a noose in his garage. ASSHOLE.

Christopher L.
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They didn't have the number of furniture pads I had rented but everything else was great. They were very helpful.

Timothy G.
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I got there at their closing time, but the young man locking up waited for me to finish my online check out since it was my first time doing so. Thanks to him. Overall a good first-time rental experience.

Darrow T.
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Le client n'a pas laissé de commentaire.

Freddy H.
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Le client n'a pas laissé de commentaire.

Jack U.
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Employees were awesome and very professional.

Peggy H.
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Le client n'a pas laissé de commentaire.

Catherine B.
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Le client n'a pas laissé de commentaire.

Edward C.
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They were not open so we used the on line drop off and the key drop system

Ronald G.
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have not got a email that i dropped it off yet

Anthony S.
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Le client n'a pas laissé de commentaire.

Ronald G.
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Le client n'a pas laissé de commentaire.

Wendy K.
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Le client n'a pas laissé de commentaire.

Darryl W.
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Improve customer service call center.

William G.
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This location was very close, and worked well for me on that issue. However, this location is a tire store and that is there main concern. Staff was nice, just different than I'm used to. Slower pace in this part of the country, I'm use to very fast paced.

Kevin B.
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The place is a mess. The employee was preoccupied with his cell phone and other business while processing my rental. I called ahead to speed things up and nobody answered the phone. There were F-bombs being dropped by employees in a back room.

SHERRY M.
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Seems his lunch hour is more important than a paying customer.

Eric W.
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Le client n'a pas laissé de commentaire.

Fred H.
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Easy pick up and return

Thomas K.
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Didn't interact with the employees or see the inside as I did the mobile check in which I really liked!

Hector C.
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Le client n'a pas laissé de commentaire.

Joseph V.
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I had an issue with the electrical on my truck. They took the time to help track it down and get me on my way. They were an awesome help. I will definitely rent from that location again.

Gary M.
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Le client n'a pas laissé de commentaire.

Kevin A.
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Le client n'a pas laissé de commentaire.

Aaron H.
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Le client n'a pas laissé de commentaire.

Clyde H.
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I didn't see anyone at either location. There was black grease on the bottom of the back door. It was not possible to open with the lift strap or bottom edge without getting heavy grease on your hands. On the ramp as well. It was also on the cargo pads which I did not order and could not use. The cab had heavy cigarette smell. Other than that, the truck was a truck.

raymond B.
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Le client n'a pas laissé de commentaire.

Chris T.
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It was convenient as a drop off location but not a location that I would prefer to pick up a rental.

Paul T.
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Quick , courteous service.

Donald P.
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I did the early Saturday morning checkout on the truck. I was suppose to have an appliance dolly on the truck. It was not there. We were able to obtain one from another source We were done with the truck in a couple of hours. We went back and personally gave the keys to the man at the desk. He told us he would "check it in later and remove the dolly from the order because he was too busy right now". This morning (Monday) we checked the website and it still had not been checked in. I went to see the dealer to get him to make sure it was checked in. He said he "would do it later because" he was too busy " If they are too busy to help me, I am" too busy to rent there again.

Sean B.
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The mobile check in was easy, as there was no counter service on the day we needed to rent.

Clive S.
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Le client n'a pas laissé de commentaire.

Ralph R.
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Le client n'a pas laissé de commentaire.

Charles G.
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Le client n'a pas laissé de commentaire.

erica B.
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Le client n'a pas laissé de commentaire.

Erik R.
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Met the man asked him to check the uhaul in he refused. Asked again he said to just put key in drop box and he would do it Monday. Now I'm being charged for gas. All this could have been avoided if he did his job

Donald H.
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Le client n'a pas laissé de commentaire.

Robert W.
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Typical low-rent rural rental location. The proprietor was reasonably friendly and courteous, and actually seemed to care about me the customer.

John M.
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Top knotch people.. Very knowledgeable.. Got me the right equiptment for the job.

James H.
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I was given an appliance dolly that had mud all over the wheels. I could hardly roll it to the truck. Also, one of the wheels was not working correctly which made it incredibly difficult to use the dolly at all.

Jon D.
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Need tounge jacks. Too heavy for 1 person to maneuver.

Charles G.
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Le client n'a pas laissé de commentaire.

William W.
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Le client n'a pas laissé de commentaire.

DJAMSHED M.
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Le client n'a pas laissé de commentaire.

Rebecca B.
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Le client n'a pas laissé de commentaire.

Joe M.
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Le client n'a pas laissé de commentaire.

RANDLE L.
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Le client n'a pas laissé de commentaire.

RIchard V.
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This does not reflect on the location, but rather on uhaul the company itself. I made a reservation online on Friday. On Saturday, I called the place (A1 Barn Sales) to make sure they had a trailer present. They did not. (totally understand, it happens, not their fault) I called Uhaul to reroute me to a place that did, which they were able to and also told me I would get a $50 credit for my trouble. Good policy, happy about that. When I got the second place to pick up the trailer, I was told I had an e-alert on my account and could not rent. Called the number they gave me and was told I had a charge from over 5 years ago that had not been paid from A1 Barn Sales and I could not rent until they released it. First I have heard of it and I have rented from A1 4 or 5 times in that period. (Happy to pay if I owed, but didn't think I owed anything. Customer service rep was very rude and hung up on me) Called A1, they had no idea what I was talking about. They called UHaul and told them but Uhaul still insisted I pay the charge before renting, unless I wanted to contest it which could take a week. Had to move that day, so I had no choice but to pay the charge, which I am still not sure I even owed. (no other place to rent a trailer, which I would have done due to the way I was treated) The second customer service rep I talked to was more helpful, but still very condescending. Now, the charge was not all that much ($67 or something) but the real issue here (and reason I am taking the time to write this) is that it is a perfect example of customer service gone bad. When I made the reservation online, I should have been notified that there was an issue, that way it could have been resolved prior to starting the move. (or even when I called uhaul to be rerouted) At the very least, because the amount was less that $100, and it was a Saturday, I should have been able to rent the trailer without taking a couple of extra hours out of a day that I had to be moving and resolve the issue afterwards. Lastly, becuase this supposed unpaid charge happened 5 years ago, and the dealer had no record of it (and neither do I) it likely should have been dismissed. Any one these would have made me a much happier customer. Now I realize that in many places uhaul has a monopoly on this sort of business, but there is enough disruption in big industries these days such as Uber, that the best policy is to always treat your customers as if they could go somewhere else. Thanks!

Jim S.
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I ordered a 26' truck and the vendor said he they didn't bring one. This cost me an additional $50-$75 dollars because I had to make additional trips to get me moved.

Jeff L.
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Was very difficult to reach by phone

Larry R.
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Charged a cleaning fee to my card. Why? We brought furniture, nothing dirty.

JOHN M.
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Very nice people to work with

Justin D.
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Le client n'a pas laissé de commentaire.

Amanda L.
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I reserved, and even checked in online to save time. But when I got there he didn't know I was coming. I waited because it's a mechanics shop and he was talking to someone about a car. I understand he was alone. It just sucks to not have gotten out of there until well past 130 when pick up time was 1. Nice enough guy though.

LAURA L.
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Le client n'a pas laissé de commentaire.

Robert S.
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Le client n'a pas laissé de commentaire.

cheryl S.
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He went out of his way to help me with my unique moving situation when the 1-800 uhaul wasn't helpful or accommodating at all.

howard L.
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Location was dirty and a complete mess. Truck was maintained but EXTREMELY dirty cab and windows etc.

Neil R.
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Le client n'a pas laissé de commentaire.

keith M.
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Le client n'a pas laissé de commentaire.

mark D.
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very helpful. they helped me to secure a pick-up date when I had trouble with the scheduling dept. they even had a truck delivered to them so I could pick it up there. I would use them again.

Jose M.
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Le client n'a pas laissé de commentaire.

jean H.
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Le client n'a pas laissé de commentaire.

Lisa W.
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I arrived at pick up time and the only two individuals that knew the uhaul process went to lunch. I had to wait 30 minutes and then listen to one of them curse out an employee because he didn't finish fixing a Toyota when the man was trying to help me. Unbelievable!

Joanne B.
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Le client n'a pas laissé de commentaire.

JANET H.
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They had a terrible time with the computer system. My reservation disappeared in your system, so it had to all be input again, while I waited. At the other end, my drop off location could not pull up my contract and so I was forced to drive around a strange city with bad directions to find another location for drop off. So my problem is not actually with Tennessee Off Road but with Uhalus computer system.

STUART S.
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Le client n'a pas laissé de commentaire.

RACHEL H.
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Le client n'a pas laissé de commentaire.

RICHARD E.
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Le client n'a pas laissé de commentaire.

RITA G.
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Le client n'a pas laissé de commentaire.

RONNIE B.
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Le client n'a pas laissé de commentaire.

BRENT H.
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Le client n'a pas laissé de commentaire.

MITZI P.
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Le client n'a pas laissé de commentaire.

Russell R.
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Le client n'a pas laissé de commentaire.

Steve C.
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Really helpful..

TERRY M.
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WINDSHIELD HAD BUGS ALL OVER IT AND THERE WAS TRASH LEFT FROM LAST USER WHICH INCLUDED A DRIED PIECE OF CACTUS LAYING ON DASH, OTHER THAN THIS, EVERYTHING WAS ACCEPTABLE....I THREW AWAY THE TRASH AND CACTUS AT NOT CHARGE. LOL

JASON B.
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I dropped off the truck after hours, but there wasn't any clear location that I should have parked the truck in. I pulled it as out of the way as I thought would be helpful without blocking any entrances or exits to the building or the property.

RORY W.
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Le client n'a pas laissé de commentaire.

CHRISTY G.
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When I signed up on line I picked a location that I knew where was after going to two other places I finally got to where the pickup place was which in turn added about 14 miles to my drive. Other than that all was good with my experience.

CASTIGLIA H.
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Location was close to my destination.

JOEL B.
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Location is also Tennessee Off Road, not just U-Haul. A small and older building, with few rentals available (trucks or trailers). The guy was very helpful. I'd happily rent or drop off from here.

JOHN M.
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great people to deal with

Herbert C.
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Small location. Was Sunday for drop off, and no one present.

WANDA W.
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Le client n'a pas laissé de commentaire.

Nic M.
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Le client n'a pas laissé de commentaire.

MELESHA R.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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