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Jacqueline K
Customer Reviews for The Box Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything done perfectly
PATRICE CNothing. Loved the customer service! I’ll be back!
Jan BThey are so great with with their business and I would refer them to someone :)
Kathryn HThey were polite, informative and very helpful. They made the whole experience painless and easy. Just get the equipment back on time, the way you received it, and with at least as much gas as there was in it when you left with it.
RONALD MThey do a great job!! I will always use them :)
Kathryn HThey never checked in my truck with me there in person. Caused phones calls early Sunday too my residence. Asking where is there truck. Accusing me off not turning it in. I will never used them again. Plus 10am reservation and they didn't open until 10:17am. Unacceptable.
DARREN FEVERYTHING HAS BEEN WONDERFUL BEST PLACE TO GO
Kathryn HI have rented from this location for over 7 years. I don't know if the previous owner is gone but the new people we dealt with overall poor service. They gave me a van that needed an oil change…light kept coming on. They can of the van was muddy and had trash all over. Tank was 7/12 full and I returned it that way. No one was at the location when I returned it. So I got charged for an extra day and a fuel charge which I disputed. Music blaring and lights on but no one was there. App didn't work. Overall a very disappointing experience.
KIM CEVERYTHING IS PERFECT :) THANK YOU ALWAYS
Kathryn HExplain the amount charged for mileage
TIMOTHY KThey are great to work with....very helpful Thank you for all your help :)
Kathryn HGreat to work with them . 2nd time used this company . Will used them again .
LEONARD REverything has been great and no problems. They are very helpful
Kathryn HWe made a reservation for 6 hours, 9:30am-3:30pm. Uhaul's website confirmed and accepted this, and I prepaid. When we arrived to check in we were told they close at noon (?) but that we can drop the key in a drop box. When we arrived to return it at 3:26pm, there was a guy there who said "We usually don't accept returns after we close but I'll make an exception." What? Either don't allow us to reserve it for that long in the first place, or follow Uhaul's rules if you're going to be a licensed vendor. Lo and behold, we get a notification the following day from Uhaul that we have an expired contract. I call immediately to tell them we returned it yesterday at 3:26pm. Uhaul said they would sort it out. Following day after that, we got our bill, for DOUBLE the amount we should have paid (they charged us for 2 days, 2 insurance charges) PLUS for 6 gallons of gas, when we filled it to the brim before returning it. There's now way it was missing 6 gallons. I call Uhaul again and they say they can't refund me and I have to wait 72 hours for someone to handle the complaint claim, otherwise I need to call again. I'll be so upset if they don't handle this, it should be open and shut if they've kept proper records of our calls. I would never recommend this location to someone.
BENJAMIN GNothing Best place to rent whatever you need
Klimenty GYou all have been very helpful
Kathryn HWe use all the time
Kathryn HThey are great and happy with everything they have helped us 👍🏼😊
Kathryn HWe have been renting from this business owner every December, without fail, for almost 20 years. Bill is friendly, kind, efficient, and always has a truck for us! Thank you, Bill!!!!!!
BRETT MThe TEAM at this location was excellent, and I do not often say that about service companies. Bill and I developed a relationship during 2024 as my family's possessions were progressively moved. This means I rented from Bill's business multiple times (April 2024 to November 2024). Each time the service was personal, timely, and customer focused. There is no doubt I will recommend The Box Store and U-Haul to anyone who asks.
AUSTIN TThis was the best rental experience I have ever had. The folks at The Box Store were excellent.
ERNEST SYou are great! We will be there often👍🏼
Kathryn HAlways great!! thank you so much :)
Kathryn HBill is excellent. He always has exactly what we need. Sometimes I have to call for say day rental, and he never fails to have what we need. Very helpful and friendly.
MELYNDA AConsistently good experience with this location.
JOSEPH BVery helpful and refer them to friend’s
Kathryn HLindsay Bill Randy & Bella are all very fast, hard working and honest individuals. They always go above and beyond for everyone's moving needs . 110 % recommend this location over any corporate run uhaul locations. Fyi first review glitched and posted negative feedback, hope it doesn't do the same!
henry mThis is my go to place when I need to rent a truck. They are on point every time/ great customer service!
Randy DAlways very helpful :)
Kathryn Hexcellent customer service in every --friendly and accommodating, best ever
SUSAN HAlways great to work with you Thank you so much!
Kathryn HThe pickup was great, and the lady even gave an extra 50 miles.
JAMES Hexcelent customer service at the location.
PAUL CThe receipt they provided me had multiple errors. First it indicated that I did not put gas into the vehicle which is not true and I can demonstrate with a gas receipt. The employee I returned the vehicle to even verified that I had gassed up the vehicle. The receipt also that's that I turned the vehicle in 6 hours after I actually returned. Which again is inaccurate. This needs to be addressed and I need to be refunded.
TYLER AVery helpful staff.
DAREON KAlways very helpful Thank you 😁
Kathryn HThe check engine light was on ??
JONATHAN TDon't judge a book by its cover. Everyone was super helpful and prompt, ready to go. The truck was perfect and the experience was great from beginning to end. Fee was less than we thought it would be too. Win win all around!
DEBORAH KExcellent customer service 👏
JOHN EGreat and friendly service. Bill the owner has always been great. I've been coming here for years. I recommend this location to my family and friends.
MONIQUE MAlways great 👍😄
Kathryn HSunday hours was inconvenient for my move, as they were closed that day unfortunately. Not much I can do about that, but I understand I should've checked ahead of time. Theyre a small neighborhood store, so can't expect the same availability as the big places. People were nice, I liked that.
RODRIGO RThis exact U-Haul location is the best!!!
Dmytro LAll was great as always :)
Kathryn HWas not given any paperwork showing mileage or fuel level. Charged for more miles than used. Had a second charge for more money after I was already charged more than I should have been. Location was an old house and they had more random stuff for sale than they had anything that identified it as a U-Haul location.
DONALD LThe location is difficult to get in and out especially when there is no parking space. I was in and out fairly quick.
RODNEY CThe employee was wearing a MAGA hat and the truck we received had multiple panels loose and the doors were rattling. The truck felt unsafe and the facility looks very trashy.
Samyar SThe gentleman who helped me was very polite and professional, and easy to get along with appreciate the help that was given. And all the U-Haul tracks that I have used throughout my life I must say this is one of the best ones I ever worked with
JAMES WIt's always been great every time we use them :)
Kathryn HThe owner is a very nice guy! The equipment is all brand new and well maintained! It was fast and easy. Will use this location again!
cheryl sI trust this location
Graig tStaff is great and super helpful, this is our second time using this location, and would highly recommend them.
Rory HVery friendly and helpful staff.
Ali SA hidden gem
Lauri JStationnement
Jeff AThey charged me daily coverage when I declined it verbally while I was there to book and pickup in-person. Tried to call no one is picking up so they credit back the amount charged.
Arman NI always go to this location because I'm treated so well by Bill and his staff. Thank you Bill!
STEVE DGreat experience. Rented a 26 ft with car trailer and travelled across the U.S. (California to Florida). Then did another small rental. This location was helpful, accommodating and friendly. I would use them again.
MICHEAL OI was charge 50 % more than what I was meant to be charged. When I call the store they told me they were going to fix it and give a refund and they never did. I called on 4 different occasions. The last time I said I am not hanging up until the refund transaction is done. They start doing the refund and said oh the system is down so we cannot do it now (this was during my 4th attempt over a period of 2-3 weeks)
Oscar MMerci
Barti V