Customer Reviews for The Box Store
(Concessionnaire U-Haul dans le voisinage)

1 152 évaluations

24961 Whisler Dr   Lake Forest, CA 92630

(949) 472-8531

Heures d'ouverture de l'établissement

  • Lun : 10h am à 3h pm
  • Mar - Sam : 9h am à 5h pm
  • Dim : 9h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(949) 472-8531

24961 Whisler Dr
Lake Forest, CA 92630

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 10h am à 3h pm
  • Mar - Sam : 9h am à 5h pm
  • Dim : 9h am à 12h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Perfect. Well run

carden F. 
Évaluation :
5

Great Owner Manager

DEVERGES J. 
Évaluation :
5

Everybody was a great help and had no problems in getting check in.

Robert J. 
Évaluation :
5

Excellent service à la clientèle. I will use them again when I need a small trailer.

Steve W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamal Z. 
Évaluation :
5

Owner was nice, merchandise very inexpensive

Michael L. 
Évaluation :
5

Everything was great, the people friendly and efficient. the truck was good. The only thing that was an issue was something uhaul owner/manager has no control over, parking, it was difficult to find a place to park. I suggest getting a ride to pick up and return your rental. Love the dogs and goldfish!

Renee L. 
Évaluation :
5

Yasmine was great! She made the process so quick and easy! I will be coming back to this location anytime I need a rental! Merci.

Doreen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF H. 
Évaluation :
3

After picking up the truck, I took it to my storage unit to be loaded. After spending over 3 hours loading, drove the truck home for dinner and overnight. Noticed the "check engine" light. Called roadside service. They sent a person for diagnostics. Bad ignition coil. Solution was given to me to take the truck to another U-Haul location and transload onto another truck. After many phone calls (each time a different person...so I had to explain everything every time) I finally got someone who would listen and understand I would rather take the truck to a location to be fixed than to spend several hours unloading and re-loading into a new truck. Lilly (who was the best of the many people I spoke with) sent me to a repair station the following morning. That location was EXCELLENT! 25 minutes later and the truck was fixed, and we were on our way. Please have a direct line available to the person that is assigned to the case, so we don't have explain everything every time. Please give the customer more than "we'll get you a new truck" solution. After spending many hours loading the truck in the first place, the customer more than likely doesn't want to spend more hours unloading and re-loading again. In this case a 25-minute fix was the better solution. If they can't fix it...then replace the truck.

Robert P. 
Évaluation :
5

Excellent service

victor B. 
Évaluation :
5

Easy-Peazy. Scheduled on line, showed up, they hooked up trailer, checked lights and I was on my way. Drop off was even easier. I pulled up, they unhooked the trailer and waved me good by. Never got out.

Andre S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ricardo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamyar I. 
Évaluation :
5

Everything was quick, smooth and well organized; from pick-up to drop-off.

Daniel P. 
Évaluation :
5

Very helpful and friendly staff. So quick too.

mike P. 
Évaluation :
5

Service was good and extremely fast.

Jeffrey T. 
Évaluation :
5

Quick pickup and great experience.

MICHAEL S. 
Évaluation :
5

This was super easy. I'm very pleased with your service.

gordon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD J. 
Évaluation :
5

Road and Bella started my long journey off perfectly!!! Bill was very helpful! Highly recommend!!! Thank you!

Keith K. 
Évaluation :
5

Google Maps needs to be updated

paul P. 
Évaluation :
5

They were great to work with.

Mark M. 
Évaluation :
5

I've been coming to rent trucks here for about 7 years and I love this location and the staff always great, polite and very helpful

CARLOS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zhong W. 
Évaluation :
5

When returning truck, please give customer a tally on the bill rather than repeating “ I will email the total to you.”

Barbara F. 
Évaluation :
3

Girl at the front was not professional and lied about an cancellation

Charmyne G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ron H. 
Évaluation :
5

Yes best U-Haul experience in 40 years. I will recommend him to everybody

James P. 
Évaluation :
5

Very lovely caring group

Crystal R. 
Évaluation :
3

parking needs identification

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Weyland J. 
Évaluation :
5

Excellent service à la clientèle

Tina J. 
Évaluation :
5

The service and care was excellent!!!

Gary T. 
Évaluation :
1

Accepted my online reservation for Truck but when I showed up they told me they have no Truck and I only can rent a Cargo Van. Also, they charged me way more than what it should be and they never send me the final bill. Never go back there again.

Mehrshad M. 
Évaluation :
5

Really fast and easy Customer service the best

Angel R. 
Évaluation :
1

The truck is not available on the time of pickup! 2hrs late from the reserved time!

Vladislav K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina J. 
Évaluation :
4

No parking around the store!

Lorie H. 
Évaluation :
5

Got in and out very quickly and the return of the truck was so quick and painless. Best rental experience!

TIMMY W. 
Évaluation :
5

Thanks so much for everything :)

Kelli W. 
Évaluation :
5

Tyler was super great and super helpful.

Santho T. 
Évaluation :
5

Truck was provide with less than 1/8 tank fuel. I was to return with 1/4 fuel for $43,5 fuel credit.

Matthew F. 
Évaluation :
5

Service was great, thank you!

Simonas J. 
Évaluation :
5

The staff was very friendly & I easily just walked in and picked up a truck!

Francisco V. 
Évaluation :
5

All is good. You always have a rental available!

Joslyn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YONGBIAO Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis D. 
Évaluation :
4

The truck rented was not providing good mileage. Total mileage I drove the truck during this rental was 21 miles and It took 6,5 gallons of fuel to fuel back to up to the level it was rented out. It was providing only about 3 miles per gallon. The vehicle was not proper condition and it showed fuel leak and felt like it was not serviced since ling time. The fuel cost for me was too high because of vehicle not providing better mileage. the expected mileage should be at least 8 miles per gallon.

ramji N. 
Évaluation :
4

Parking is tough in the area if you are planning on leaving your car, but staff was fast, helpful, and very nice.

Guy R. 
Évaluation :
5

Need more parking area.

Steven M. 
Évaluation :
5

Very friendly and beyond professional. Awaiting final receipt to confirm no additional fees. However, thus far...wonderful experience!

robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris J. 
Évaluation :
5

Nothing to really improve. Extremely efficient in terms of checking in and checking out. Appreciate that efficiency.

Erik K. 
Évaluation :
5

Courtiers, professional and accommodating. Thanks for the great service and quick check out and return process.

Babak M. 
Évaluation :
5

Great service and flexibility! Thank you UHaul!

Nazifa E. 
Évaluation :
5

Great service!

sherine A. 
Évaluation :
5

The parking in this location is very limited. However, the staff were great.

Robert E. 
Évaluation :
5

You really took the stress our of our move. We appreciate the kind, personal service. We will be in touch when we relocate out of state this spring. So great to find people we can trust.

Lois T. 
Évaluation :
5

It was great experience

leonardo M. 
Évaluation :
5

Nice guy at rental, trucks in good shape.

Mark M. 
Évaluation :
5

I tried to return the vehicle the night before and could not due to lack of parking space.

OSCAR S. 
Évaluation :
5

Personal where awesome

TRACY H. 
Évaluation :
5

Nothing. Totally satisfied. I intend on taking care of all my needs at this location in the future. I definitely recommend this location. Thank you for making my move sooo much easier. GREAT CUSTOMER SERVICE.

marie S. 
Évaluation :
4

Needed truck at last minute, the one they had was to leave for Phoenix Az first thing in morning. They let me rent it without trouble agreeing that I get it back by 9am. It went perfectly. Will be back.

richard C. 
Évaluation :
5

Very easy in and out

Lee M. 
Évaluation :
5

No issues. Easy pick up/drop off.

EMILY C. 
Évaluation :
4

I picked up the truck from the Box store in Lake Forest and the whole transaction was very smooth, and the manager was professional and very courteous.

Raouf H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHLEEN K. 
Évaluation :
5

People working there were friendly and helpful.

Latona J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL R. 
Évaluation :
5

Friendly and easy to understand

Yolanda J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRETT B. 
Évaluation :
5

This location, the owner and everyone that works there are great!!! I would NEVER go anywhere else!!!

Karen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maeflor P. 
Évaluation :
5

Easy to drive. Suited my needs. Friendly staff.

CURTIS A. 
Évaluation :
5

Great experience with owner/agent.

john V. 
Évaluation :
4

More room for return

allen K. 
Évaluation :
5

Brian's professionalism was outstanding.

Curtis G. 
Évaluation :
5

Everyone at this location was friendly and professional. Excellent customer service and when in need would go back to this location. Merci.

Carrie A. 
Évaluation :
5

Nothing all good

GUY W. 
Évaluation :
5

Serve beer and wine and have the football games on inside and outside Flatscreen TVs. And maybe even a stripper or two. I give them seven out of five stars. Guaranteed you will get your truck faster there than anywhere in town you're in and out seven minutes…..

randy D. 
Évaluation :
5

Nothing to improve this location is flawless! I will be coming back here for all my future U-Haul needs. 10/10

NADAV A. 
Évaluation :
5

Excellent customer service, but my only complaint is that I could not reach them by phone. The lines were always busy or I was put on hold for 10 min and forgotten.

ALEXANDER E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PONEH R. 
Évaluation :
5

Great customer service, we had a good truck and was clean and drove very well and we had a full load to carry. Merci.

TEUILA T. 
Évaluation :
4

I rented my truck online for pick up in Rancho Santa Margarita. I received confirmation of this location via email. I was upset to find out that I needed to go to the Lake Forest location to pick up the truck. The guy in RSM acted like I was supposed to know this. I had no updated emails saying I needed to go to a different location that was further away AND in the opposite direction . Very frustrating!!!! This would be similar to purchasing an airline ticket at OC airport and when you show up, They tell me we don't have flights from here, you have to go to LAX. The Lake Forest location person was helpful.

RAMIN R. 
Évaluation :
4

Very personable guy who runs the place

THOMAS S. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

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