Le client n'a pas laissé de commentaire.
AMBER M.
Customer Reviews for The Box Store
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent customer service. Bill was great and extremely helpful.
LAWRENCE B.Rented a furniture dolly however it was not included with the van. Didn't notice till I was nearly at my moving destination. Made the move much more difficult.
Justin P.The 24/7 was horrible! The first location they sent me to, the truck was not even 24/7 capable and the store front was closed for the day. After a long 30 minutes wait on the phone and getting transferred 3 times to 3 different people, they finally decided to send me to another location. The location itself was super helpful and very kind. But when I got there, the app was still not working. So the gentleman at the location tries to help but unfortunately couldn't make a reservation since it was still reserved on the app. So for another 20-30 minutes of figuring out the app. I was finally able to get the truck.
ANTHONY G.Merci.
NANA D.The trucks are pretty high and I wish they could have had a lower step to help get in. Loading the truck was easier than getting in the drivers seat.
DIANE L.Great customer service! Will definitely come back
IHAR I.ðŸ‘ðŸ»
Charles A.Very friendly and helpful customer service.
MINH P.Keep the trucks clean on the inside and outside
JEFFREY M.The front is a little crowded, not much room to maneuver for parking etc. The U-Haul facility is well maintained and operated; the representative Bill is doing an excellent job, very straightforward.
Leonard L.Always a great experience. These guys are awesome! Highly recommended!!!
LEE B.there's nowhere to park the truck to drop it off. I was circling the block for a long time before I finally was able to drop off the stupid truck.
Peter T.Really friendly and professional same time. Thank you for your service.
PRITESHKUMAR P.clean, smelled good, drove well
KATHE M.The place was filthy, but I guess who cares. What I do care is that they NEVER ONCE answered the 50 calls I made. Not one call!
Gladys P.Awesome customer service. I've rented here 5 or 6 times now and like the curbside setup for pickup and drop-off. I make a point to select this location: great customer service and excellent logistical setup!
George H.Extremely helpful. Very nice to work with.
TONY T.I have going to this location for over 30 years and always get great service.
CHRISTOPHER R.There was a large hole in the cargo bay of the truck. This was also supposed to be a 24hr dropoff location, however I arrived at 10pm to drop the truck off and they did not have parking available. They told me I had to come back the next morning when they were open. This cost me extra miles, gas, and time. They gave me no warning that drop off parking was so limited (at most they can only handle 3 trucks) This location should not advertise themselves as a 24hr dropoff. Or they should not rent out more trucks than they can accommodate. Worst Uhaul experience I've ever had.
Matthew M.available on-site parking
JOHN C.Make sure you rent here is you need a rental!
Elden L.Unfortunately the business is located in an area with little curbside parking. Other than that, the service was great and we got the equipment we needed right away.
MARK T.The best location in Orange County to rent from
Amy M.My experience was ok. I had to drive 28 miles from Anaheim to Lake Forest to get the trailer. Why couldn't a trailer be located closer to Anaheim for me? 56 miles round trip before my trip to Phoenix was very inconvenient.
PABLO D.There was no parking around the facility and I could not leave my car anywhere close for the few hours I needed the vehicle. The building was old and did not look as nice as the yard and building I have seen at other U-haul locations.
Joe L.Already referred my family and friends to this location. Best customer service ever. And communication is on key. Makes it a smooth and easy experience. Moving sucks. Bill is the owner and he makes it a smooth process. Thank you !
COURTNEY L.Smooth Process
scott L.My only issues were the hours of operation, which were shorter than other locations, and that they weren't set up for smart return.
DIANA K.Quick and efficient! In and out in about five minutes.
MICHAEL M.I rented a small van for 3 hours, returning van same day. I drove 30 miles. It cost me 48,12 $. I think the total cost was too high. 0,79 $/mile is too high.
DENNIS C.Everything was great. Very quick and easy transaction. Workers were helpful and friendly. I just wish the workers would wear a mask during this time to make the customers feel more comfortable.
Craig C.The appliance dolly's strap was wet, the handle that locks the strap kept popping open, and the wheels were pitted and slightly off-center so it was difficult to maneuver. The staff was great.
PETER W.It's was quick, easy and clean.
DAVID N.First of all, the location is hard to find. When I pulled up, I felt like I was at a junk yard. Parking is practically non-existent. The drivers door of the truck had to be slammed hard in order to close completely. The ride was abnormally rough, even for a 20' truck. It drove like I had a flat tire because of the roughness of the ride. And yes, I've driven trucks of this size in the past, but never one this poorly maintained. On a good note, the fellow at the counter was very courteous, as was the one who checked the truck back in. I will continue to use U-Haul, but definitely will use a different location.
LINDA G.Staff was not wearing masks.
SUZANNE T.This location was great, however, the booking experience was a total joke. My booking, which I reserved over 10 days prior to my trip, was cancelled by uhaul two different times the day before my departure. Uhaul is unorganized snd uncaring about the amount of planning that a move takes. I will never book uhaul again
Tarek G.Great customer service very friendly
STEVEN M.no rain during pick up or return of vehicle
ROBERT H.Great customer service, Easy pickup and drop off. Definitely the place to go for truck rentals in Orange County.
CHRISTOPHER T.Extremely satisfied with the overall experience and services provided. Definitely a future customer here.
JOSELUIS F.All good
STELLA W.Bill took great care of me. He is a delightful person and the rental experience was excellent!
CYNTHIA P.This place rocks they are the best
MICHAEL H.Great place - rent here!
Elden L.Servixe was good
ANTHONY D.Excellent uhaul location.
Amy M.I like doing business with them
shadi K.The employees at this Uhaul establishment were friendly, helpful and all around outstanding in everything they do. I give them 5 stars!!! Thank you!!!
Billie M.This is a AAA company with very nice and helpful staff.
Mason S.Friendly people
FRANK C.Guys, why did you charge me twice for one and the same trip? Did they charge me a double payment for the same service on one day? Dec 17, 2020 U-HAULTHE BOX STORE LAKE FOREST CA 12/15 (... 9059) Card - 106,97 $
ANTON A.A great place and always top shelve service!! Even during busy times!
Elden L.The guys who operate this location are A+!
tyler H.Great service! I am renting trucks from different locations very often and these guys are most professional and flexible compare to others. Really bravo!
Mike S.The owner was very efficient and very accommodating. This is the 2nd time we have rented at this location and the customer service has been no less than excellent,
Maeflor P.When i came around a guy came and said he would take it from here. The manager came out, checked gas and said all is well. Receipt came a few minutes later to my email! I was very pleased. 6 years agoni rented from this same place and service was excellent. I HIGHLY tecommend them! Great job for me!! Lynn Dennehy
M Lynn D.I will be going back to this location (which isn't the closest to us) for all my future Uhaul needs. Clean, quick, fair and super friendly staff. It was an easy experience (that I had actually dreaded!), but the efficiency of this location and this team will keep me coming back and also recommending to friends and folks. Someone needs to be commended for good service and good/simple/quick/easy/ quality truck rental.
MEGHAN K.Great experience!
KIMBERLY H.The owner should be willing to follow government health guidelines and have employees wear a mask. It shows a lack of respect for your customers.
Brian J.Original rental was done online and trailer rental was at Westminster location. I even received a online check in emailed to me day or two before rental. Ended up calling location to see if I could pickup sooner. Only at that time was I informed there was no trailer available. Had I not called and drove to get rental at scheduled time, would only then find out there was no trailer. Had to scramble to find a location that had trailer I could use. This occurred on day I was moving!! Had hired help as well... very disappointed in UHaul communication. Location I ended up going to was excellent and I was in and out quickly.
Thomas M.The gears on truck was little stif to change .
Sahar M.I've rented many times, always excellent service & equipment. MTFBWY
JACK C.This is our 15th year using this location for truck rental to move scenery for my ballet company. I wouldn't even consider renting a truck from anybody else.
BRETT M.