Customer Reviews for The Box Store
(Concessionnaire U-Haul dans le voisinage)

808 évaluations

24961 Whisler Dr   Lake Forest, CA 92630

(949) 472-8531

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 9h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(949) 472-8531

24961 Whisler Dr
Lake Forest, CA 92630

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 9h am à 12h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Bill was great to work with, he and his staff took care of our urgent last minute truck need with a smile. Fortement recommandé!

Omid A. 
Évaluation :
5

My personal thanks to Bill!

OLEG Z. 
Évaluation :
5

Bill is Awesome!

LAURA G. 
Évaluation :
5

The Box Store was the best and simplest place to rent from :)

CARRIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUGO M. 
Évaluation :
5

Bill was great! Super helpful and nice for my first uhaul rental/driving experience!

LINDSAY M. 
Évaluation :
5

Outstanding customer service and overall just a great experience! Merci.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAUL Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTINA D. 
Évaluation :
5

Loved their friendly service and how easy the whole process was! It was my first time renting a U-Haul and it was so much easier than renting a car. No haggle, no hassle and they provided everything I needed to get the move done. In and out in 10 minutes! I hope I don't have to move again anytime soon, but if I do, I'd definitely come back to this place.

SHANNON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT B. 
Évaluation :
5

I love this location. It is the best out of all your locations in the South Orange County area. I've used almost every one of them at one time or another over the last some 25 years. Merci.

RENEE B. 
Évaluation :
3

There was no location given for one way drop off. When I called the Whisler office he said “you have a smart phone, Google it”! Google sent me to a u haul office that was not set up yet. It was 104 degrees. Very frustrating! I finally found a location 20+ miles away. It was a wild goose chase. The Whisler office should have given me a definite address to return the truck. Everything else was seamless 🤪 Thank you

LEONARD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAUL Z. 
Évaluation :
4

This review is in regards to the Jeronimo location who I initially had my rental through. I specifically requested 24/7 pick up at 630am. I received a text that the Whistler location confirmed my pickup at 630. I showed up on pick up date only to find out they are not a 24/7 pick up location and didn't open until 9am. Due to this, my family and I missed out on a bed delivery and other deliveries. I am very unhappy with the customer service and experience. The Live chat online never got responded to after waiting an hour + and it took over an hour to talk to a customer service rep.

MARIO N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE S. 
Évaluation :
5

Great place! Thank you!

ALAN R. 
Évaluation :
5

Excellent service à la clientèle. I'll rent from here everytime

Gregory F. 
Évaluation :
5

When I was driving in, I thought there was no parking. There was a young man who helped until I drove out - very, very helpful. I wanted to give him a tip, but he was already gone when I returned the van. I was also glad that there were no day laborers surrounding you. It was a very good experience, thank you!

Alicia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER G. 
Évaluation :
3

The opening office hours need to be updated between the Uhaul website and the actual office hours. You CANNOT pick up a vehicle at until 9am. Found this out the hard way and it really messed up some crucial planning for moving material. Otherwise everything else went well

Debbie S. 
Évaluation :
5

Good service and prompt response.

SURESH M. 
Évaluation :
5

Great service!

APARNA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE C. 
Évaluation :
5

It was quick, easy and affordable!

SHARON C. 
Évaluation :
5

You are doing good.

NANA D. 
Évaluation :
5

Had trailer I wanted available and well maintained. Quick and easy. Very helpful

ANDRE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TARANEH T. 
Évaluation :
5

I would never use another Uhaul provider other than The Box Store in Lake Forest. I've never seen the process more on point than I did today. Red carpet service that blew me away. Your other stores could learn a thing from these guys. Tops!

CURTIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shota D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALVIN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Excellent customer service. Bill was great and extremely helpful.

LAWRENCE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIRKO M. 
Évaluation :
2

Rented a furniture dolly however it was not included with the van. Didn't notice till I was nearly at my moving destination. Made the move much more difficult.

Justin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SNEHAL MAHESH KU B. 
Évaluation :
1

The 24/7 was horrible! The first location they sent me to, the truck was not even 24/7 capable and the store front was closed for the day. After a long 30 minutes wait on the phone and getting transferred 3 times to 3 different people, they finally decided to send me to another location. The location itself was super helpful and very kind. But when I got there, the app was still not working. So the gentleman at the location tries to help but unfortunately couldn't make a reservation since it was still reserved on the app. So for another 20-30 minutes of figuring out the app. I was finally able to get the truck.

ANTHONY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA K. 
Évaluation :
5

Merci.

NANA D. 
Évaluation :
5

The trucks are pretty high and I wish they could have had a lower step to help get in. Loading the truck was easier than getting in the drivers seat.

DIANE L. 
Évaluation :
5

Great customer service! Will definitely come back

IHAR I. 
Évaluation :
4

👍🏻

Charles A. 
Évaluation :
4

Very friendly and helpful customer service.

MINH P. 
Évaluation :
4

Keep the trucks clean on the inside and outside

JEFFREY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRANT F. 
Évaluation :
5

The front is a little crowded, not much room to maneuver for parking etc. The U-Haul facility is well maintained and operated; the representative Bill is doing an excellent job, very straightforward.

Leonard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALI S. 
Évaluation :
5

Always a great experience. These guys are awesome! Highly recommended!!!

LEE B. 
Évaluation :
2

there's nowhere to park the truck to drop it off. I was circling the block for a long time before I finally was able to drop off the stupid truck.

Peter T. 
Évaluation :
5

Really friendly and professional same time. Thank you for your service.

PRITESHKUMAR P. 
Évaluation :
5

clean, smelled good, drove well

KATHE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Masoud G. 
Évaluation :
2

The place was filthy, but I guess who cares. What I do care is that they NEVER ONCE answered the 50 calls I made. Not one call!

Gladys P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TREVOR M. 
Évaluation :
5

Awesome customer service. I've rented here 5 or 6 times now and like the curbside setup for pickup and drop-off. I make a point to select this location: great customer service and excellent logistical setup!

George H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARYAM E. 
Évaluation :
5

Extremely helpful. Very nice to work with.

TONY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD Z. 
Évaluation :
5

I have going to this location for over 30 years and always get great service.

CHRISTOPHER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy M. 
Évaluation :
1

There was a large hole in the cargo bay of the truck. This was also supposed to be a 24hr dropoff location, however I arrived at 10pm to drop the truck off and they did not have parking available. They told me I had to come back the next morning when they were open. This cost me extra miles, gas, and time. They gave me no warning that drop off parking was so limited (at most they can only handle 3 trucks) This location should not advertise themselves as a 24hr dropoff. Or they should not rent out more trucks than they can accommodate. Worst Uhaul experience I've ever had.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMED A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARYLOU B. 
Évaluation :
5

available on-site parking

JOHN C. 
Évaluation :
5

Make sure you rent here is you need a rental!

Elden L. 
Évaluation :
4

Unfortunately the business is located in an area with little curbside parking. Other than that, the service was great and we got the equipment we needed right away.

MARK T. 
Évaluation :
5

The best location in Orange County to rent from

Amy M. 
Évaluation :
5

My experience was ok. I had to drive 28 miles from Anaheim to Lake Forest to get the trailer. Why couldn't a trailer be located closer to Anaheim for me? 56 miles round trip before my trip to Phoenix was very inconvenient.

PABLO D. 
Évaluation :
3

There was no parking around the facility and I could not leave my car anywhere close for the few hours I needed the vehicle. The building was old and did not look as nice as the yard and building I have seen at other U-haul locations.

Joe L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIBOR N. 
Évaluation :
5

Already referred my family and friends to this location. Best customer service ever. And communication is on key. Makes it a smooth and easy experience. Moving sucks. Bill is the owner and he makes it a smooth process. Thank you !

COURTNEY L. 
Évaluation :
5

Smooth Process

scott L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GALEN W. 
Évaluation :
3

My only issues were the hours of operation, which were shorter than other locations, and that they weren't set up for smart return.

DIANA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY G. 
Évaluation :
5

Quick and efficient! In and out in about five minutes.

MICHAEL M. 
Évaluation :
3

I rented a small van for 3 hours, returning van same day. I drove 30 miles. It cost me 48,12 $. I think the total cost was too high. 0,79 $/mile is too high.

DENNIS C. 
Évaluation :
5

Everything was great. Very quick and easy transaction. Workers were helpful and friendly. I just wish the workers would wear a mask during this time to make the customers feel more comfortable.

Craig C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTHA B. 
Évaluation :
3

The appliance dolly's strap was wet, the handle that locks the strap kept popping open, and the wheels were pitted and slightly off-center so it was difficult to maneuver. The staff was great.

PETER W. 
Évaluation :
5

It's was quick, easy and clean.

DAVID N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd M. 
Évaluation :
2

First of all, the location is hard to find. When I pulled up, I felt like I was at a junk yard. Parking is practically non-existent. The drivers door of the truck had to be slammed hard in order to close completely. The ride was abnormally rough, even for a 20' truck. It drove like I had a flat tire because of the roughness of the ride. And yes, I've driven trucks of this size in the past, but never one this poorly maintained. On a good note, the fellow at the counter was very courteous, as was the one who checked the truck back in. I will continue to use U-Haul, but definitely will use a different location.

LINDA G. 
Évaluation :
1

Staff was not wearing masks.

SUZANNE T. 
Évaluation :
4

This location was great, however, the booking experience was a total joke. My booking, which I reserved over 10 days prior to my trip, was cancelled by uhaul two different times the day before my departure. Uhaul is unorganized snd uncaring about the amount of planning that a move takes. I will never book uhaul again

Tarek G. 
Évaluation :
5

Great customer service very friendly

STEVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA S. 
Évaluation :
5

no rain during pick up or return of vehicle

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hiep N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Great customer service, Easy pickup and drop off. Definitely the place to go for truck rentals in Orange County.

CHRISTOPHER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey K. 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page