Le client n'a pas laissé de commentaire.
yoandry G.
Customer Reviews for The City of Deliverance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The Uhaul after hours service is a flawless victory. Succès!
Kelvin R.I was charged for it and appliance dolly that I never received. I sent pictures and I emailed and I still got charged.
Adrienne C.Everything was a smooth process
LARONDA M.This location did not tell me all of my equipment was not available prior to my rental. I tried to report it to someone but the location was closed the day of my rental. I recorded it in the rental photos at time of pickup that my items were missing from rental as well at drop off. I then disputed the amount of my rental at drop off when closing out my returning my truck. Then they got back to me finalizing my rental charges nearly 3 weeks later still charging me for the dolly and furniture pads I did not receive. 10/10 would not recommend. I've used U-Haul several times and this has been my worst experience. Will never use again.
Taylor W.The on line check in was awful! It took me a total of 2 hours to get the truck picked up which caused me to return it late and get charged for an additional day. Couldn't get local person on the phone. I was able to use UHAUL customer service which was amazing. I will only be going through 100 % uhaul, rather than 3rd parties.
Gena K.Thankfully
Dennis M.The location doors were locked and no one came to the door when I knocked and knocked. A sign was there to ring a bell but there was not a bell anywhere. If a guy did not come out from the door next door when he was loading up a car we would have not gotten waited on. He alerted the people in the uhaul place that they had a customer. We were told to be back by 4:45 pm and we got back at 4:20 pm and no one was at the location or if they were they did not come to the door.
linda T.I do t appreciate being charged for an extra session. I brought to truck back an hour after the scheduled time. I dont think there was anyone waiti g to rent the truck after 7pm. Also i was supposed to get a call to discuss the extra charge before your charged it to my card. I will be disputing that with my bank
Chanda W.The vehicle smelled of urine and was not cleaned until I recieved the keys. My vehicle was not ready for at least 30 minutes.
Joshua L.The drop off was in the middle of a parking lot in front of an empty strip mall. There was no one there to greet me or help me turn my vehicle in. Why do I have to take pictures? Shouldn't that be your job? It's like I'm doing the work for U-haul. I hope never to work with your company again.
Andrea C.Awesome Service
Tina W.The customer service was awesome. They were very helpful and I greatly appreciate that. When I need to rent a uhaul again,I will definitely go back to this location. Thanks for the good service!!!!
Tina W.Need some one there to talk to
STEPHANIE H.I have no compl
AndyAmber S.you can't get any better than, good manners, great written instructions, and very nice customer care employees. Thanks a bunch, from the Crabtrees.
Patricia William C.The online check in is complicated and it took a long time. I was not able to complete it. Finally, someone from the office call me and let me in and help me to complete the process.
Marjorie M.The check in is horrible and the fact that you would even dare state do your own equipment check in or you'd do it for a "20" convenience fee the next day is simply appalling. As with most anybody else I'm very cozignant of Covid and practice safety measures but this thing of making your customers self serving employees as well is a convenience for you that the customer should be compensated for if my opinion counts for anything.
maude T.Pick up was kinda weird. Was not a business setting at all.
JULIA G.The owner was very informative and accommodating.
Annette C.I felt like th online checkin was difficult and lengthy and would choose an in person place.
Samuel P.Need a dolly
John M.Door came broken
Manfred H.We did not receive the furniture pads, utility dolly, and furniture dolly we rented.
Kace H.They were not open and we had the wrong address to pickup the rental
Cydni Q.Please make sure to let customers know that correct dolly won't be available instead of charging them for wrong dolly. I received utility dolly instead of appliance dolly.
Francisca G.It was very inconvenient. Did not know it was not a place of business. It was very stressful to find out I had to go to such extreme to be able to get the truck on time, and had to go thru the steps to get the truck. I had to go on the internet and fill out all these questions and put in so much information. Then it showed the time for pickup as 12:30, instead of 11am. This was not a very good experience.
carolyn H.Aucun
SHIRLEY H.