Le client n'a pas laissé de commentaire.
CINDY K
Customer Reviews for The Red Door Antiques
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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ask or advise what type of hitch light hook up is on the vehicle and then advise what is needed for type of trailer you are renting. We didn't have the right one and had to leave, drive into town and get one and then drive back. Other than a short in a rear light, trailer was fine.
DEBRA CVery friendly!
MARK RThey were helpful in everything when we returned the equipment, very friendly and courteous. Just don't let the fuel be less that it was when you picked it up for any location because it's 55 for just 6 gallons worth of fuel. We were 1/8 a tank off is all and it wasn't this locations fault it was ours.
BRYAN MDealer always friendly and helpful. Recommend their cute shop as well!
SUSAN LNot a thing! Service was efficient, staff knowledgeable and friendly.
SUSAN LFolks at the store were so kind.
DWAYNE WEasy return!
Dave RWe did remote drop off -- the Uhaul app kept losing connection. It did not allow the final pictures to upload -- i did take on my camera if needed. I noticed on the survey if you select not applicable it does not allow this answer -- you should correct this
Mark MSusanne is always a pleasure to do business with. She is always very helpful and answers every and all questions. Return process was easy, except for the U-HAUL app not working.
Tamika MI can't think of anything in way of improving. I just want to commend the ones who take care of the rentals at the Red door antiques. They go above and beyond the call of service to take care of the needs of their customers.
John HI have not received my deposit back yet!
Michael GThis is the third time we have rented a U-Haul from The Red Door Antiques. Owners are very kind and helpful. Quick and efficient.
Debra LUsed remote dropoff option -- easy to find location and key drop. All went very smooth
Mark MNice friendly people and very helpful.
OSCAR EPlug for rear stoplight right side keeps coming loose.
Ronald KFor safety reasons, you need to supply these employees with a jack to lift the front of the trailers onto the ball. They are trying to make do with it doing it another way which is not safe. Apparently, that's because you don't supply them with the proper equipment for their job.
CARL DI had an absolutely terrible experience with u haul. First when I went to pick up the truck the app was total garbage and kept telling me I was in the wrong place and then failed to accept my ID scan like 20 times. In total I spent over an hour picking up the truck after driving 20 miles out of the way to pick it up after they changed my pick up point. The truck itself was fairly clean but the breaks were awful the truck felt like it didn't want to stop. The worst part of my experience with u haul was when I went to return my truck. It took us over TWO HOURS to return this truck. We tried on multiple phones and apps and they all kept getting the same white screen with no way to proceed. Finally after hours and multiple calls to support I got it to accept my return. I would not at all recommend using this truck rental service. I would rather make a ton of trips in my car next time. It was that bad. Stay far far away nothing but problems and a rip off too. Over 500 bucks for a 80 mile move.
William GNo improvement needed!!
Terri GMeet your commitments as you did with us! Everything went very smoothly. That said, had to go through multiple contacts to switch our dropoff.
dave dGreat people to work with
Jimmy ARien
Michael MStaff was very knowledgeable with suggestions for other uhaul storage amenities, etc. I have used this location several times previously, always easy & well maintained facility.
Rebecca PNothing great people to deal with
Lenn NHad a couple flats but it was takin care of in a timely fashion
Daniel HGreat customer support!
Kellan LThey were very helpful and helped me hookup the trailer. Very pleasant to work with.
Terence LAll trucks should have cruise control
William MFloor of the drivers side was dirty
Thomas WThey were the best! Would go back here anytime. Friendly, kind, very helpful!
Marc FWould have like to used the equipment an extra day. I called and was given a quote of over double my original amount for 1 extra day. That was your uhaul call line number not the location. My original rental was around $50 and I was told $117 for an additional day. I asked clearly if that was for the 2 days total instead and he said no it was the ADDITIONAL charge. So I returned the equipment on time. We had severe weather and under a tornado watch but I was not going to pay double for an extra day just because uhaul assumed I had no other option I guess.
Dwight TSusan at The Red Door Antiques was so helpful. We realized at 3:10pm that we would need a U-Haul in addition to our other trucks/trailers to get the last of our family members house moved from Kentucky to Mississippi in one day. It was a Saturday, so the store closes at 4pm, after making initial plans over the phone (a hectic phone call on our end trying to decide what size truck to get in a hurry), we showed up at The Red Door Antique shop about 20 minutes from her closing time. Susan had several other customers she was helping with non-U-haul business but was so very patient and pleasant both on the phone and in person. She didn't make anyone feel rushed despite the fact that it was close to closing, and I am sure she was ready to go home.
kellie oGreat service, thank you
ROBERT RNo issues, very nice experience
James HTruck was damaged in several places. Dirty in the passenger compartment. Inside of windshield was so dirty that I couldn't see when driving into the sun. Had to stop at nearest service station to purchase window glass cleaner.
ODIS HThey stated we left the truck on empty when my husband and I both confirmed it was on quarter of tank just like we got it. They charged us 85..I'm going to dispute this with the credit card company. And I am going to give uhaul a terrible review.
David GServed my needs perfectly.
Tim BI need to talk to someone about the Marijuana found in box van and the passenger tires installed on transporter that blew and left me stranded for four hours in the heat.
Alvin OAlways very helpful and nice and love getting welcomed by there fur babies
John B