Customer Reviews for Thriftee Storage Company LLC
(U-Haul Neighborhood Dealer)

1 510 évaluations

1717 N Glendale Bl   Los Angeles, CA 90026
(across the street from Jack in the box)

(323) 662-9973

Heures d’ouverture

  • Mon-Sat: 8:30 am–6 pm
  • Sun: 8:30 am–12 pm

Services dans cet établissement :

Pour nous contacter

(323) 662-9973

1717 N Glendale Bl
Los Angeles, CA 90026
(across the street from Jack in the box)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 8:30 am–6 pm
  • Sun: 8:30 am–12 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisabeth S 
Évaluation :
5

This is the second time I've moved and Daniel was amazing to get me what I needed despite Uhaul itself limiting them. I highly recommend this location. They have THE BEST customer service and don't BS you in any way (as I've seen reviews for some other locations). The only gripe is the actual location, its on a pretty busy street, but hands down will always go to them for my moving needs.

Amy H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONIQUE D 
Évaluation :
5

Perfect.

Esau T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam J 
Évaluation :
3

They guy was nice, a little hecked to get in the place but, nice people

Annishus M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary W 
Évaluation :
5

Wonderful customer service and a very kind owner who was very accommodating even in very hot weather. Keep it up!

Sarah E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PIERANGELA P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew L 
Évaluation :
4

Personnel amical

LUISA G 
Évaluation :
5

Awesome team!! kind and thoughtful

Jasmine E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott L 
Évaluation :
4

hard to get in/out of location during rush hour traffic but that's not something you can really change

MARK K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis B 
Évaluation :
1

Horrible setup for parking.

Brooke L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosendo V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel L 
Évaluation :
5

The staff was wonderful & very organized

Madeleine M 
Évaluation :
5

I've rented truck from many u haul locations and Thrifti Storage U Haul Service is the Best & Friendly. All Three (3) Employees & the Owner are very nice.

Herand S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santos H 
Évaluation :
5

This was by far the best U-Haul experience I have ever had.

Brent S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Simon M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacopo C 
Évaluation :
5

Absolutely great people

Luke P 
Évaluation :
5

Everyone at Thriftee Mini Storage is amazing. I'd give 10 stars if I could. Their customer service goes above and beyond.

Shelley B 
Évaluation :
4

Very friendly and helpful owner/staff.

Jeffrey B 
Évaluation :
4

Again an issue with your business not their's. I asked for a 24 hr drop off place and was given this place instead.

Richard G 
Évaluation :
4

This was not the location I requested initially. I was contacted and asked to go to a different location, but on my pick up date, I was told that my guaranteed truck was not available. So I was sent to this location to pick up a truck that was larger and more difficult to maneuver than the one I requested. I also reserved an appliance dolly, but there was not one available at this location. None of this is the fault of this specific location, but I was disappointed that I had to wait 2 hours on a call and then was sent to pick up a truck I did not request at a location nearly 30 miles away.

Emily F 
Évaluation :
5

Sonia was nice, thorough and professional. A great experience. Quick, easy and a very clean van.

jeff h 
Évaluation :
5

Nice staff

Marina C 
Évaluation :
5

Sonia was incredibly helpful - quick and efficient. She got me exactly what I needed and the equipment was in great condition. Super easy to rent for a few hours. Merci.

Carol G 
Évaluation :
5

The staff is very friendly & helpful

Madeleine M 
Évaluation :
5

Great. Service !

Steven B 
Évaluation :
4

Just being a little brighter at the entrance . Also it's not allowing me to submit with not applicable. And we went at night time but personnel was not available so I can't say no to 1717 Glendale. I believe they would but I dropped U-Haul at night so they were not there. So please note that it was not applicable

Marytelma T 
Évaluation :
5

The team at this location is amazing. Je les recommande fortement. 

Adam L 
Évaluation :
1

The premises were in terrible condition: old and dirty. The van was old, dirty, and noisy. The tire pressure monitor was on. The U-haul representative told me "not to worry." The gas when I took possession was less than what was on paper. I took a photo. I refilled the tank with more gas than I estimate I used and still got charged for two gallons. I was scheduled to pick up the van at 9 a.m. on Sunday. I received a message on the app that the "equipment was not available. While waiting on the phone for customer service, I received a call from the location saying they didn't have the van and I had to go to a different location. Then I was told that they had a truck I could have (he should have started with that) that he would give me for the same price. I said fine. I arrived at 9 and was told that there was a van. It was an old and dirty GMC Safari (I couldn't find the mileage but it must have been with many thousands of miles). If I wasn't desperate, I would not have taken the van. But we only had one day to help our son move and I had no choice. Overall, my worst renting experience with U-haul and I've done it many times.

Leonard P 
Évaluation :
5

Thanks

Ego P 
Évaluation :
5

Great customer service, quick and easy, the gentleman at the desk very helpful and handy.

FRANCISCO T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jordan G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C 
Évaluation :
5

I would highly recommend Thriftee!!! As a customer for over 20 years, I could not be happier with my return choice every time. Always great service, easy communication. They deserve a gold star. All staff are appreciated and I will always come back for more excellent service. Thank you guys!!!

Gabriel A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine K 
Évaluation :
5

Great service!

Brenda V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis A 
Évaluation :
5

Mobil service is convenient.

FRANCISCO T 
Évaluation :
5

Super friendly and welcoming staff. I will use again next time I'm in need of storage.

sophia m  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ajah A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAM B 
Évaluation :
5

Great fast service! I loved the convenience of being close to where I needed. Thanks again, will rent from this location again when I need a truck!

Fabian H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B 
Évaluation :
5

The owner and his wife are incredibly kind and provide excellent service. It's sad to say but it's rare to find such normal and nice people who are actually good at their job. There are uhaul centers closer to me but I will always go to this location as long as I'm on this side of town. I've used them 3 times already and they're great. 5 Stars

Andrew C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avi N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin S 
Évaluation :
5

Everything went flawlessly. And when I returned, the super nice guy who rented me the van had noticed that my tire was very low, and he filled my car's tire for me. So kind!

Kate M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danielle M 
Évaluation :
3

This location is a little annoying, it was hard to open the lock I wish I could have done during operating hours

Nicole C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sneider I 
Évaluation :
3

Cleanliness was hard to judge but by the area. The personnel were very good at quickly accepting the return.

Randall H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EILEEN C 
Évaluation :
5

The lady I dealt with was great. This was hands down the best U-Haul experience I've ever had.

Jerry H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james l 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daren B 
Évaluation :
5

Great and best customer service.

Glisset B 
Évaluation :
3

The place are narrow

anisur m 
Évaluation :
5

Love this location

Rodney P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hovhannes R 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joshua U 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giorg Y 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cristina l 
Évaluation :
5

The guy that runs this place is always super nice and easy to work with. This is my second time coming and once again had a great experience.

tom b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin R 
Évaluation :
5

They were very friendly and helpful

Gwynnae B 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Steve L 
Évaluation :
5

Continue your friendliness. Very much appreciated 朗

Joy H 
Évaluation :
3

You changed our pick up location from one that was 2 miles from my house to one 15 miles away with no compensation for time and miles spent.

Michael C 
Évaluation :
5

Great customer service!!! Everyone was very helpful and the process was so easy.

Brendan M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmed H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MA O 
Évaluation :
5

Friendly and attentive staff! Best u-haul experience ever

Ilona B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan F 
Évaluation :
5

Great experience. Friendly. Quick easy return.

James B 
Évaluation :
1

My 15' truck broke down at 1:30am in freezing temperatures in New Mexico, and I had to sleep in the truck with it off until the uhaul dealer six miles away opened at 9am. I didn't have warm clothes accessible and had to freeze for hours and hours. I had to spend hours unloading and loading a fully loaded 15' truck because I couldn't trust movers to properly handle my motorcycle. Uhaul was going to pay movers $500 and instead paid me and is claiming that is reimbursement instead of giving me AT LEAST half of my $4500 back. The new truck i picked up got me pulled over in Dallas because of the tag light being out. The entire ordeal set me back more than twelve hours causing my brother to miss his work shift and losing hundreds of dollars. The first truck i picked up i had just completely filled up with gas before it broke down and I spent $90, and the second truck only had half a tank and corporate told me that I can return with a quarter tank or less and claimed to put notes. When I got to Orlando to uhaul in hunters creek the extremely rude employee Louis or Lewis said I owed $102 for gas and claimed they didn't see the notes from corporate. I will post everywhere about the horrible customer service and not being reimbursed properly.

JARED F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bo G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mychal M 
Évaluation :
3

The wrong location is shown in the confirmation email

Hao-Hsiang Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bo G 
Évaluation :
5

Excellent service and cargo van was in excellent shape. Blankets clean and dolly new and in perfect condition.

Erin D 
Évaluation :
5

Excelente servicio

Pablo C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

stephen f 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexander c  |  Expérience générale 
Évaluation :
5

Good atención to the costumer

ROGELIO P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor M  |  Expérience générale 
Évaluation :
5

This was the best facility in LA, but when they couldn't serve me because my needs changed, they helped me find a solution that worked with a competitor. If they care this much about a non-customer, I'm fairly certain they will give even more effort for people paying for their service.

David W  |  Réservation 
Évaluation :
5

Thanks for helping us with our storage needs in such a friendly and professional way. It turned out that we didn't need to store anything as we liquidated our friends assets with donations made to friends and businesses. Cheers! Sean Hannon and Max Faugno

Max F  |  Expérience générale 
Évaluation :
5

The team is always available to help! A great experience every time. I will definitely use them again.

robert r  |  Expérience générale 
Évaluation :
4

Good people

Luis C  |  Expérience générale 
Évaluation :
3

Storage and Uhaul could be cleaner.

Gloria L  |  Expérience générale 
Évaluation :
5

Hello, I canceled this reservation. The Uhual rep on the phone tried to call Thriftee but left a message. This facility was unsafe and the exterior was dirty and full of graffiti (maybe Murals might help). It appeared that there were possible squatters living on the property. I did not feel comfortable leaving my belongings at this site.

arnette l  |  Réservation 
Évaluation :
5

We moved into a storage unit here after a house fire. They were very kind to us, and our stuff stayed exactly as we left it until we came to pick it up in preparation for a move across the country. Je la recommande fortement.

ASHLEY C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar E  |  Réservation 
Évaluation :
5

Clean place and friendly staff very helpful.

Edith G  |  Expérience générale 
Évaluation :
5

Great service, very professional, they made my move out smoothest possible. Thanks a lot. Totally recommend it.

Evangelos C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOUZHENG C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNETTE H  |  Expérience générale 
Évaluation :
5

On Sunday, August 7th, I came to your facility to pick up the contents of my unit. 50 % of my unit was destroyed by pests and I was only able to salvage a few items. The mattress was compromised and the rats ate through the mattress cover. I had to dispose of most of my belongings and valuables. The bed set and mattress was the main purpose of the unit and it was ruined. I'd like a refund or compensation for the unit because my items were damaged as they were under your care since April. I paid for the unit to keep it safe and I was assured that there were precautions you take to fight against pests but I see that was not the case. Please let me know when I can receive a refund.

Stephanie V  |  Expérience générale 
Évaluation :
5

Staff at Thriftee were super nice and helpful. I felt comfortable leaving my belongings under their care for a month while I was traveling - thanks!

Katherine B  |  Expérience générale 
Évaluation :
5

I was well please,thank,s. I will come back. THANK,S Sam McFarlin.

SAMUEL M  |  Expérience générale 
Évaluation :
5

Staff were awesome!! but I wouldn't want my stuff in these units :/

Frannie R  |  Expérience générale 
Évaluation :
5

These guys are the best

ELLIE F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emerson G  |  Expérience générale 
Évaluation :
5

I been with this storage company for 6 months plus or so and I've never had a problem with anything. The staff are friendly and helpful. I would use storage here again if I ever move back to downtown LA thank you so much.

Chandana E  |  Expérience générale 
Évaluation :
5

Very expensive, very dirty and lots of hidden charges. I won't recommend this storage to anyone

Amihan A  |  Expérience générale 
Évaluation :
5

This is a very well maintained, reasonable price and safe storage. It's the best storage Ive he the experience to deal with in Los Angeles.

SHALISHA S  |  Expérience générale 
Évaluation :
5

the staff here is amazing.

ROBERT W  |  Expérience générale 
Évaluation :
1

I did not make this booking ! Tried to cancel with U-Haul but was redirected to Thriftee Storage Co., who never answered the phone ! Please DO NOT charge my account for this ! I will follow up.

jacob S  |  Réservation 
Évaluation :
5

We did not end up using this facility for storage (our truck wouldn't fit), but the staff was very helpful in helping us find other arrangements.

Michael B  |  Réservation 
Évaluation :
3

The area is not limate controlled which is important to note. Im not sure if that would be good for long term storage. The staff, however, is incredibly kind and attentive so thats great.

TIFFANI C  |  Réservation 
Évaluation :
5

Oui

Truman K  |  Réservation 
Évaluation :
5

Felipe & Daniel were very helpful; Felipe directed me to get a larger storage unit so my stuff would fit (he was right; this one's pretty much stuffed to the gills). I'm glad I'm renting a unit here.

Stephanie S  |  Réservation 
Évaluation :
3

Prices were pretty low, but too far from my location

Hanah C  |  Réservation 
Évaluation :
5

Everyone was very friendly and helpful. It was super easy to access my unit and they made the process very smooth. Merci.

Megan C  |  Réservation 
Évaluation :
5

Everyone at Thriftee Storage was friendly and welcoming when I arrived. Daniel who took care of me was helpful and accommodating as I ended up needing a larger storage space. Thanks Daniel!

Karen L  |  Réservation 
Évaluation :
5

As my move did not go as planned, I was unable to move into the facility as scheduled. However, I do plan on renting/moving in ASAP, as both reservation procedure & price are excellent.

Stephanie S  |  Réservation 
Évaluation :
5

I did not utilize the storage unit

tanai c  |  Réservation 
Évaluation :
2

I cancelled this storage location. I called to ask a question and I was told that they would be closing at noon. that is unacceptable so i cancelled and rented a storage space elsewhere.

Rebecca T  |  Réservation 
Évaluation :
5

I did not use unit but the process for reserving the unit was smooth.

Stephanie L  |  Réservation 
Évaluation :
5

Since I usually came from out of town after work, the hours weren't always convenient. However, the staff is so friendly and helpful I'd choose them again for my storage needs.

Nikita G  |  Expérience générale 
Évaluation :
3

Couldn't find my reservation when canceling, even though I was reading the number of of the U-Haul confirmation page.

damon f  |  Réservation 
Évaluation :
4

Sonya was unbelievably helpful!

Andre T  |  Réservation 
Évaluation :
4

The facility is a bit run down and unloading space was cramped, but the women working the desk was extremely helpful, friendly and went out of her way to get us right next to our storage space

Thomas T  |  Réservation 
Évaluation :
3

Did not use. Was not a convenient location for us

Privacy R  |  Premières impressions 
Évaluation :
3

I didn`t order storage. The errant reservation was cancelled.

Privacy R  |  Premières impressions 
Évaluation :
3

I didn`t order storage. The errant reservation was cancelled.

Privacy R  |  Premières impressions 
Évaluation :
3

overall not bad

Privacy R  |  Premières impressions 
Évaluation :
4

I had no problem canceling my order after I changed my mind. They helped me with that promptly and courteously.

Privacy R  |  Premières impressions 
Évaluation :
5

Felipe at Thiftee Storage was very pleasant and helpful, and the move-in went off without a hitch. I was very pleased.

Privacy R  |  Premières impressions 
Évaluation :
5

Customer service was excellent. Very friendly and helpful. We also didn`t have to walk far to get to our storage room.

Privacy R  |  Premières impressions 
Évaluation :
5

Renting the cargo van and driving was fun and move went smoothly. It was great to make,reservation online and site staff follow through. Merci!

Privacy R  |  Premières impressions 
Évaluation :
5

Felipe was thorough and professional in assisting with finalizing all paperwork regarding my rental. Very personable and friendly.

Privacy R  |  Premières impressions 
Évaluation :
5

Sonia was extremely helpful of size difference of storage spaces. She was informative in the charges that made it easy to choose. Thanks for great customer service people like Sonia.

Privacy R  |  Premières impressions 
Évaluation :
4

Staff was nice place was clean my move in went very smoothly. I only need my unit for a short time ,but I would not dealing with staff on a long term bases

ELLIOTT D  |  Premières impressions 
Évaluation :
3

Overall it was okay but the reason I chose this facility is that there was no mention of any administrative fee when I made this reservation.

Privacy R  |  Premières impressions 
Évaluation :
3

I actually cancelled my reservation. I didnt need a storage room anymore.

Privacy R  |  Premières impressions 
Évaluation :
1

This place is beyond run down, its not easy to maneuver a cart because the lot isn`t flat and there are many narrow or awkward halls and doorways. This would`ve made my move a nightmare

Privacy R  |  Premières impressions 
Évaluation :
3

Good service. Very hospitable and understanding.

Privacy R  |  Premières impressions 
Évaluation :
4

The staff here are very friendly and helpful. Definitely makes me feel at ease!

Privacy R  |  Premières impressions 
Évaluation :
4

The owners are very helpful.

Privacy R  |  Premières impressions 
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