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Elisabeth S
Customer Reviews for Thriftee Storage Company LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This is the second time I've moved and Daniel was amazing to get me what I needed despite Uhaul itself limiting them. I highly recommend this location. They have THE BEST customer service and don't BS you in any way (as I've seen reviews for some other locations). The only gripe is the actual location, its on a pretty busy street, but hands down will always go to them for my moving needs.
Amy HPerfect.
Esau TThey guy was nice, a little hecked to get in the place but, nice people
Annishus MWonderful customer service and a very kind owner who was very accommodating even in very hot weather. Keep it up!
Sarah EPersonnel amical
LUISA GAwesome team!! kind and thoughtful
Jasmine Ehard to get in/out of location during rush hour traffic but that's not something you can really change
MARK KHorrible setup for parking.
Brooke LThe staff was wonderful & very organized
Madeleine MI've rented truck from many u haul locations and Thrifti Storage U Haul Service is the Best & Friendly. All Three (3) Employees & the Owner are very nice.
Herand SThis was by far the best U-Haul experience I have ever had.
Brent SAbsolutely great people
Luke PEveryone at Thriftee Mini Storage is amazing. I'd give 10 stars if I could. Their customer service goes above and beyond.
Shelley BVery friendly and helpful owner/staff.
Jeffrey BAgain an issue with your business not their's. I asked for a 24 hr drop off place and was given this place instead.
Richard GThis was not the location I requested initially. I was contacted and asked to go to a different location, but on my pick up date, I was told that my guaranteed truck was not available. So I was sent to this location to pick up a truck that was larger and more difficult to maneuver than the one I requested. I also reserved an appliance dolly, but there was not one available at this location. None of this is the fault of this specific location, but I was disappointed that I had to wait 2 hours on a call and then was sent to pick up a truck I did not request at a location nearly 30 miles away.
Emily FSonia was nice, thorough and professional. A great experience. Quick, easy and a very clean van.
jeff hNice staff
Marina CSonia was incredibly helpful - quick and efficient. She got me exactly what I needed and the equipment was in great condition. Super easy to rent for a few hours. Merci.
Carol GThe staff is very friendly & helpful
Madeleine MGreat. Service !
Steven BJust being a little brighter at the entrance . Also it's not allowing me to submit with not applicable. And we went at night time but personnel was not available so I can't say no to 1717 Glendale. I believe they would but I dropped U-Haul at night so they were not there. So please note that it was not applicable
Marytelma TThe team at this location is amazing. Je les recommande fortement.
Adam LThe premises were in terrible condition: old and dirty. The van was old, dirty, and noisy. The tire pressure monitor was on. The U-haul representative told me "not to worry." The gas when I took possession was less than what was on paper. I took a photo. I refilled the tank with more gas than I estimate I used and still got charged for two gallons. I was scheduled to pick up the van at 9 a.m. on Sunday. I received a message on the app that the "equipment was not available. While waiting on the phone for customer service, I received a call from the location saying they didn't have the van and I had to go to a different location. Then I was told that they had a truck I could have (he should have started with that) that he would give me for the same price. I said fine. I arrived at 9 and was told that there was a van. It was an old and dirty GMC Safari (I couldn't find the mileage but it must have been with many thousands of miles). If I wasn't desperate, I would not have taken the van. But we only had one day to help our son move and I had no choice. Overall, my worst renting experience with U-haul and I've done it many times.
Leonard PThanks
Ego PGreat customer service, quick and easy, the gentleman at the desk very helpful and handy.
FRANCISCO TI would highly recommend Thriftee!!! As a customer for over 20 years, I could not be happier with my return choice every time. Always great service, easy communication. They deserve a gold star. All staff are appreciated and I will always come back for more excellent service. Thank you guys!!!
Gabriel AGreat service!
Brenda VMobil service is convenient.
FRANCISCO TSuper friendly and welcoming staff. I will use again next time I'm in need of storage.
sophia m | Expérience généraleGreat fast service! I loved the convenience of being close to where I needed. Thanks again, will rent from this location again when I need a truck!
Fabian HThe owner and his wife are incredibly kind and provide excellent service. It's sad to say but it's rare to find such normal and nice people who are actually good at their job. There are uhaul centers closer to me but I will always go to this location as long as I'm on this side of town. I've used them 3 times already and they're great. 5 Stars
Andrew CEverything went flawlessly. And when I returned, the super nice guy who rented me the van had noticed that my tire was very low, and he filled my car's tire for me. So kind!
Kate MThis location is a little annoying, it was hard to open the lock I wish I could have done during operating hours
Nicole CCleanliness was hard to judge but by the area. The personnel were very good at quickly accepting the return.
Randall HThe lady I dealt with was great. This was hands down the best U-Haul experience I've ever had.
Jerry HGreat and best customer service.
Glisset BThe place are narrow
anisur mLove this location
Rodney PThe guy that runs this place is always super nice and easy to work with. This is my second time coming and once again had a great experience.
tom bThey were very friendly and helpful
Gwynnae BContinue your friendliness. Very much appreciated 朗
Joy HYou changed our pick up location from one that was 2 miles from my house to one 15 miles away with no compensation for time and miles spent.
Michael CGreat customer service!!! Everyone was very helpful and the process was so easy.
Brendan MFriendly and attentive staff! Best u-haul experience ever
Ilona BGreat experience. Friendly. Quick easy return.
James BMy 15' truck broke down at 1:30am in freezing temperatures in New Mexico, and I had to sleep in the truck with it off until the uhaul dealer six miles away opened at 9am. I didn't have warm clothes accessible and had to freeze for hours and hours. I had to spend hours unloading and loading a fully loaded 15' truck because I couldn't trust movers to properly handle my motorcycle. Uhaul was going to pay movers $500 and instead paid me and is claiming that is reimbursement instead of giving me AT LEAST half of my $4500 back. The new truck i picked up got me pulled over in Dallas because of the tag light being out. The entire ordeal set me back more than twelve hours causing my brother to miss his work shift and losing hundreds of dollars. The first truck i picked up i had just completely filled up with gas before it broke down and I spent $90, and the second truck only had half a tank and corporate told me that I can return with a quarter tank or less and claimed to put notes. When I got to Orlando to uhaul in hunters creek the extremely rude employee Louis or Lewis said I owed $102 for gas and claimed they didn't see the notes from corporate. I will post everywhere about the horrible customer service and not being reimbursed properly.
JARED FThe wrong location is shown in the confirmation email
Hao-Hsiang YExcellent service and cargo van was in excellent shape. Blankets clean and dolly new and in perfect condition.
Erin DExcelente servicio
Pablo CGood atención to the costumer
ROGELIO PThis was the best facility in LA, but when they couldn't serve me because my needs changed, they helped me find a solution that worked with a competitor. If they care this much about a non-customer, I'm fairly certain they will give even more effort for people paying for their service.
David W | RéservationThanks for helping us with our storage needs in such a friendly and professional way. It turned out that we didn't need to store anything as we liquidated our friends assets with donations made to friends and businesses. Cheers! Sean Hannon and Max Faugno
Max F | Expérience généraleThe team is always available to help! A great experience every time. I will definitely use them again.
robert r | Expérience généraleGood people
Luis C | Expérience généraleStorage and Uhaul could be cleaner.
Gloria L | Expérience généraleHello, I canceled this reservation. The Uhual rep on the phone tried to call Thriftee but left a message. This facility was unsafe and the exterior was dirty and full of graffiti (maybe Murals might help). It appeared that there were possible squatters living on the property. I did not feel comfortable leaving my belongings at this site.
arnette l | RéservationWe moved into a storage unit here after a house fire. They were very kind to us, and our stuff stayed exactly as we left it until we came to pick it up in preparation for a move across the country. Je la recommande fortement.
ASHLEY C | Expérience généraleClean place and friendly staff very helpful.
Edith G | Expérience généraleGreat service, very professional, they made my move out smoothest possible. Thanks a lot. Totally recommend it.
Evangelos C | Expérience généraleOn Sunday, August 7th, I came to your facility to pick up the contents of my unit. 50 % of my unit was destroyed by pests and I was only able to salvage a few items. The mattress was compromised and the rats ate through the mattress cover. I had to dispose of most of my belongings and valuables. The bed set and mattress was the main purpose of the unit and it was ruined. I'd like a refund or compensation for the unit because my items were damaged as they were under your care since April. I paid for the unit to keep it safe and I was assured that there were precautions you take to fight against pests but I see that was not the case. Please let me know when I can receive a refund.
Stephanie V | Expérience généraleStaff at Thriftee were super nice and helpful. I felt comfortable leaving my belongings under their care for a month while I was traveling - thanks!
Katherine B | Expérience généraleI was well please,thank,s. I will come back. THANK,S Sam McFarlin.
SAMUEL M | Expérience généraleStaff were awesome!! but I wouldn't want my stuff in these units :/
Frannie R | Expérience généraleThese guys are the best
ELLIE F | Expérience généraleI been with this storage company for 6 months plus or so and I've never had a problem with anything. The staff are friendly and helpful. I would use storage here again if I ever move back to downtown LA thank you so much.
Chandana E | Expérience généraleVery expensive, very dirty and lots of hidden charges. I won't recommend this storage to anyone
Amihan A | Expérience généraleThis is a very well maintained, reasonable price and safe storage. It's the best storage Ive he the experience to deal with in Los Angeles.
SHALISHA S | Expérience généralethe staff here is amazing.
ROBERT W | Expérience généraleI did not make this booking ! Tried to cancel with U-Haul but was redirected to Thriftee Storage Co., who never answered the phone ! Please DO NOT charge my account for this ! I will follow up.
jacob S | RéservationWe did not end up using this facility for storage (our truck wouldn't fit), but the staff was very helpful in helping us find other arrangements.
Michael B | RéservationThe area is not limate controlled which is important to note. Im not sure if that would be good for long term storage. The staff, however, is incredibly kind and attentive so thats great.
TIFFANI C | RéservationOui
Truman K | RéservationFelipe & Daniel were very helpful; Felipe directed me to get a larger storage unit so my stuff would fit (he was right; this one's pretty much stuffed to the gills). I'm glad I'm renting a unit here.
Stephanie S | RéservationPrices were pretty low, but too far from my location
Hanah C | RéservationEveryone was very friendly and helpful. It was super easy to access my unit and they made the process very smooth. Merci.
Megan C | RéservationEveryone at Thriftee Storage was friendly and welcoming when I arrived. Daniel who took care of me was helpful and accommodating as I ended up needing a larger storage space. Thanks Daniel!
Karen L | RéservationAs my move did not go as planned, I was unable to move into the facility as scheduled. However, I do plan on renting/moving in ASAP, as both reservation procedure & price are excellent.
Stephanie S | RéservationI did not utilize the storage unit
tanai c | RéservationI cancelled this storage location. I called to ask a question and I was told that they would be closing at noon. that is unacceptable so i cancelled and rented a storage space elsewhere.
Rebecca T | RéservationI did not use unit but the process for reserving the unit was smooth.
Stephanie L | RéservationSince I usually came from out of town after work, the hours weren't always convenient. However, the staff is so friendly and helpful I'd choose them again for my storage needs.
Nikita G | Expérience généraleCouldn't find my reservation when canceling, even though I was reading the number of of the U-Haul confirmation page.
damon f | RéservationSonya was unbelievably helpful!
Andre T | RéservationThe facility is a bit run down and unloading space was cramped, but the women working the desk was extremely helpful, friendly and went out of her way to get us right next to our storage space
Thomas T | RéservationDid not use. Was not a convenient location for us
Privacy R | Premières impressionsI didn`t order storage. The errant reservation was cancelled.
Privacy R | Premières impressionsI didn`t order storage. The errant reservation was cancelled.
Privacy R | Premières impressionsoverall not bad
Privacy R | Premières impressionsI had no problem canceling my order after I changed my mind. They helped me with that promptly and courteously.
Privacy R | Premières impressionsFelipe at Thiftee Storage was very pleasant and helpful, and the move-in went off without a hitch. I was very pleased.
Privacy R | Premières impressionsCustomer service was excellent. Very friendly and helpful. We also didn`t have to walk far to get to our storage room.
Privacy R | Premières impressionsRenting the cargo van and driving was fun and move went smoothly. It was great to make,reservation online and site staff follow through. Merci!
Privacy R | Premières impressionsFelipe was thorough and professional in assisting with finalizing all paperwork regarding my rental. Very personable and friendly.
Privacy R | Premières impressionsSonia was extremely helpful of size difference of storage spaces. She was informative in the charges that made it easy to choose. Thanks for great customer service people like Sonia.
Privacy R | Premières impressionsStaff was nice place was clean my move in went very smoothly. I only need my unit for a short time ,but I would not dealing with staff on a long term bases
ELLIOTT D | Premières impressionsOverall it was okay but the reason I chose this facility is that there was no mention of any administrative fee when I made this reservation.
Privacy R | Premières impressionsI actually cancelled my reservation. I didnt need a storage room anymore.
Privacy R | Premières impressionsThis place is beyond run down, its not easy to maneuver a cart because the lot isn`t flat and there are many narrow or awkward halls and doorways. This would`ve made my move a nightmare
Privacy R | Premières impressionsGood service. Very hospitable and understanding.
Privacy R | Premières impressionsThe staff here are very friendly and helpful. Definitely makes me feel at ease!
Privacy R | Premières impressionsThe owners are very helpful.
Privacy R | Premières impressions