I recently rented a moving truck from Budget and my experience was horribleâ€¦ location was dirty, representative was unprofessional and the truck was severely damagedâ€¦.my experience with UHaul was unsurpassed and I shall always use UHaul going forwardâ€¦.INGRID G.
Customer Reviews for Timpanogos Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Heber City, UT 84032
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam : 9h am à 4h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ROBERT LEROY S.
Le client n'a pas laissé de commentaire.BEATRIZ R.
Le client n'a pas laissé de commentaire.CRYSTAL B.
Le client n'a pas laissé de commentaire.Terry N.
Excellent service. Clean and professional. Highly recommend this location.MELISSA W.
All my needs was met, they did great and are very politeTerina K.
Le client n'a pas laissé de commentaire.ANDREW R.
This facility met all my storage needs. I was very pleased with my experience.Rose L. | Expérience générale
Very nice storage facility. I drove out from California, returned the trailer to this location, and stored my things for a few months. The ladies at this location were very friendly and the grounds were spotless inside and outside.Carol S. | Expérience générale
This was a sketchy location. It was very confusing. I had trouble finding anyone to help or confirm what to do. I unloaded the trailer myself and found my own place to leave the trailer. Once I had everything near complete a woman came out that was not of much help. The blessing was that while she was not much help she was incredibly sweet and nice that helped offset my frustration for the lack of help and direction. It was unclear if this was a storage unit place or a Uhaul location.ROB R.
The facility and the staff were terrific - very friendly and helpful. The truck was clean and ultimately did the job but with 171 000 miles on it there were lots of rattles and the engine really labored with a load and sounded pretty tired. Otherwise it was great.JOHN G.
Le client n'a pas laissé de commentaire.MARK M.
Le client n'a pas laissé de commentaire.Shannon O.
Great customer service at this location. I had trouble with the mobile app check in but the agent helped me get on my way quickly despite the problem with the app.DONALD B.
Very good experienceCharles C.
100 % recommend. So clean, such a nice facility and above and beyond help from the staffColette A. | Expérience générale
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Thomas S.
This location was fine. However Tracy's in Heber dropped the ball. Had I not called them I never would have known they didn't have a trailer for me. I would have shown up at the designated pick up time with no trailer and no recourse with travel plans already made. A call from them would have been appropriate.PAUL B.
Extraordinary customer service. They phoned me before I picked up the vehicle to see if I had any questions. Equally important, they phoned me at the end of the multi day rental to remind me of the drop off time. Truly amazing and fun team. A great experience.MARTIN F.
Le client n'a pas laissé de commentaire.WILLIAM S.
Well located for our needs, Units were immaculate.Robert F. | Expérience générale
Le client n'a pas laissé de commentaire.Joshua Alan G.
Le client n'a pas laissé de commentaire.DJ C.
great team! thank u!DAVID P.
I had tried to call the location indicating that I would be a few hours late. I was on hold for 20 minutes (as I was driving) so I gave up . Later, I got ahold of them and related what I would drop the trailer off at 5:30 pm. I was then called by the manager who did not get the information from the employee I called. I did get the trailer at the location by 5:30 (took the picture of it safely parked, but eventually got notification that I was charged 29,79 $-not the 20 $that the contract indicated that i might get. I will not rent from that site again.Marc B.
love the team. folks are friendly and greatDAVIDM P.
Le client n'a pas laissé de commentaire.BRENT T.
Le client n'a pas laissé de commentaire.EPIFANIO T.
This is directed for the trafficking representatives. I made a guaranteed reservation for a 20' truck. I called several times prior to picking it up to ensure it would be there and each time was told it would be. Three days before moving, I was told I was â€œupgradedâ€ to a 26' truck. It was not an upgrade, but a major inconvenience. Not only was it much bigger than needed, but would also cost me an increase in gas based on distance traveled. When I arrived a 20' truck was there and reserved for someone who was moving less than 30 miles away. Luckily, that person was willing to exchange with me. First, if you can't guarantee trucks and following through with you promise that they will be there. don't make it an option. It's a poor reflection on good customer service and being reliable. Second, be more aware of what Is most efficient and helpful for customers. A 26' foot for someone moving almost a thousand miles away to a big city versus someone who needed to move 30 miles?! It makes no sense when assigning the trucks that were in short supply. Honor the reservation made.Odessa S.
Tamera was awesome!DAVIDM P.
Le client n'a pas laissé de commentaire.HAWKINS M.
Le client n'a pas laissé de commentaire.PATRICIA B.
Don't send the renter to a dealer to return the trailer where the guy who runs it is a first class jerk!!!!! We purposely did not assign a return location because we did not want that dealer to pester us about return location and time. Why?. Do we not continue to pay for the trailer for as long as we have it? We were skirting hail storms and tornadoes in Illinois and Iowa and so arrived a day late but you would have thought from the returning dealer that we had committed murder!!!!!KELLY J.
Le client n'a pas laissé de commentaire.Tracy E.
super helpful and friendly staffSusan P.
Le client n'a pas laissé de commentaire.Waldo G. | Expérience générale
The woman that was managing this location was extremely knowledgeable and very helpful; this made my portion of this job really easy. Je les recommande fortement.DONALD P.
Le client n'a pas laissé de commentaire.Elizabeth J.
Le client n'a pas laissé de commentaire.SAMUEL T.
The only problem was with the in uncertainty of the day we could pick up the truck. Hard to schedule the move. Lots of people moving.KATHY M.
Le client n'a pas laissé de commentaire.DAVID K.
Pick up was so easy! The staff was super friendly and they were able to help and answer with every question i had. Very knowledgeable & very helpful!! Location is great & products were easy to use. I had no problems. I will definitely be using the service again!Isabella B.
Le client n'a pas laissé de commentaire.Paul F.
Le client n'a pas laissé de commentaire.ANN R.
Le client n'a pas laissé de commentaire.SUZANNE S.
This is the best location/staff of all the U-Haul locations I have ever used. I have moved countless times in the last 25 years. What a refreshing differenceSean S.
Le client n'a pas laissé de commentaire.GERALD S.
Assist customer with the issue we had, and NOT having to file a claim.THOMAS S.
25 $cleaning fee? 20 $after hours servicing fee?BRENT A.
Le client n'a pas laissé de commentaire.Scott M.
The Service at this location was very good. However, the equipment had 97,000+ miles and really acted like an old old man. The transmission did not shift smoothly and the the engine seemed to absolutely struggle. The truck was spotless but tired.RANDALL K.
Le client n'a pas laissé de commentaire.RYAN N.
Le client n'a pas laissé de commentaire.DONALD E.
When we book a reservation over a month prior don't have us scheduled to pick up a Uhaul in Heber AND LET US KNOW THE DAY BEFORE so we can't make other arrangements. It was an additional hour and a half of driving. They made us purchase a 60 $new tow hitch and didn't have rentals. Plus you charged us 40 $extra to leave it close to us because we wouldn't drive it back to HEBER. Which is over an hour away. Unacceptable. Very unimpressed.SHANE P.
Le client n'a pas laissé de commentaire.WILLIAM W.
Le client n'a pas laissé de commentaire.JONATHAN W.
Le client n'a pas laissé de commentaire.Jorge N.
The equipment was clean. I asked specifically if tire pressure was checked and was told no, they just thump the tire and if it sounds OK unit is good to go. When I got home and loaded the trailer I checked pressure on my personal truck as I routinely do before a long trip. I also checked UHaul trailer pressure. Pressures on 3 tires were "around" 65 psi the stated recommended pressure and one was 42. I pressured all 4 to 65. In the morning three were at 65 and third was 52. I looked for a mail or other puncture and found none. I repressurized the low tire and headed for SD. I stopped in 90 minutes and pressure was holding. Stopped twice more and at Casper WY pressure was 5 pounds lower than other tires so increased Erik a pump I had taken along for that possibility. I have rented two 12 foot trailers and largest truck in the past year. William WoolfWilliam W.
Le client n'a pas laissé de commentaire.Derek N.
Clean facility and professional staff!Steve S.
Le client n'a pas laissé de commentaire.DENNIS G.
Le client n'a pas laissé de commentaire.NANCY P.
Le client n'a pas laissé de commentaire.Scott S.
Make pickup of vehicle closer to rentors homeRICHARD S.
Le client n'a pas laissé de commentaire.RICHARD D.
Le client n'a pas laissé de commentaire.MAEGAN M.
The staff was friendly and helpful! Definitely will be renting from them again.Thomas W.
Le client n'a pas laissé de commentaire.DAN W.
Le client n'a pas laissé de commentaire.MICHAEL O.
We were told upon renting the vehicle that the price would be the base price plus 1 $a mile. We had an extensive conversation on the price per mile, the salesman telling us about other locations that cost up to 3 $a mile. Anyhow, when we returned the Uhaul the salesman said the price was 1,25 $ a mile, when we disputed he said it was because we rented on a Friday. However, the salesman yesterday never said the weekend was more. We felt this was dishonest.DAVID C.
Le client n'a pas laissé de commentaire.Stephen M.
Not much it was easy and straightforward. The way it should be.Shaun W.
Le client n'a pas laissé de commentaire.JOSEPH M.
Le client n'a pas laissé de commentaire.SHERYN L.
Everything was perfect!!!KATHRYN L.
Le client n'a pas laissé de commentaire.Becky T.
Maybe get or have open utility trailer availableLOWELL H.
Le client n'a pas laissé de commentaire.John F.
Le client n'a pas laissé de commentaire.LARRY B.
I highly recommend this facility. The units are clean and secure. I can't say enough about the staff. They are friendly and provide excellent service. I will definitely use this facility the next time I need a storage unit.Maureen T. | Expérience générale
I just love the girl that works in the office. Very nice, very professional!Kathy L. | Expérience générale
They could use some ice removal, it was pretty bad in front of my unit. But otherwise, the people and facility are great.Lori S. | Expérience générale
Le client n'a pas laissé de commentaire.chris H.
Le client n'a pas laissé de commentaire.TAYLOR S.
Le client n'a pas laissé de commentaire.KORAL M.
Excellent service, fast to order, in and out quickly with no hassel. Will use and recommend in future. R. LeeRICHARD L.
.RUSSELL SCOTT B.
Le client n'a pas laissé de commentaire.RICHARD A.
I already responded to an agent. Issues with the safety of the tire. was told if I cancel my reservation there would have been a 50 $fee which is not true.I was still charged for the furniture blankets I rented even though they were still in the bag and had not been used. I think I was charged twice for one of the dollies.pSTEPHEN C.
Tamara was super helpful setting up the trailer and helping get me going. She was really friendly and efficient. Thank you!!!!Martha M.
The Staff was great, helpful, nice and knowledgable. We rented over the phone while living in a different state. The process was so easy due to the great ladies in the office. Our experience was truly great thanks to the ladies in the office.Teri B. | Expérience générale
The drop off location got a little confusing because every time I talked to someone (3 times) I got a different answer. But the customer service was fast and efficient. They were all super nice and kind.CHRISTOPHER B.
Le client n'a pas laissé de commentaire.Brandon S.
Excellent customer service at the front desk. She was extremely polite and efficient.Jessica H.
Tamra is such an asset to your organization! She is quick, helpful, efficient and is a delight. I hope she knows how much you appreciate the work she does! We'll be back. And because of her service, I'll spread the word to park city! Thanks. AnnANN M. | Expérience générale
Tamara does a great jobrick k. | Expérience générale
The site manager was outstanding, the facility was always clean, the pricing for the unit was fair, and I highly recommend Timpanogos Storage to anyone.Terry H. | Expérience générale
Outside of trailer was muddy. The representative had tried to hose it off. Inside of trailer was clean, which is what mattered to me.john G.
Le client n'a pas laissé de commentaire.Larry K.
Le client n'a pas laissé de commentaire.Robert R.
The customer service was fantasticJames R.
Le client n'a pas laissé de commentaire.Mark L.
Le client n'a pas laissé de commentaire.George B.
The truck was clean, but one headlight was defective. This wasn't the fault of the renting facility as they wouldn't have noticed unless they'd seen the truck outside of business hours. A regular maintenance schedule would take care of problems like this.Prudence K.
Le client n'a pas laissé de commentaire.John C.
Tammy was wonderful!ANN M.
Great welcoming and very helpful.CHRISTINE C.
staff was ruderichard R.
Le client n'a pas laissé de commentaire.Shawn H.
Clean secure temp controlled indoor unit was easy to access. Office staff was very nice and professional.Steve K. | Réservation
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