Customer Reviews for Tire World 24 Hour Inc
(Concessionnaire U-Haul dans le voisinage)

375 évaluations

1313 S Loop West   Houston, TX 77054

(832) 463-4481

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam - dim : 10h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(832) 463-4481

1313 S Loop West
Houston, TX 77054

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam - dim : 10h am à 7h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

EI RU K. 
Évaluation :
1

Lost 1 hour because staff was not helpful. Horrible customer service. Very disappointed.

Tejas P. 
Évaluation :
3

Clarify requirements for mobile pickup - had i known I needed contacts to be called as references, i would have given them advance notice instead of hoping my contacts were awake at my early pickup to take the call from U-haul.

Kelly H. 
Évaluation :
1

The representative (Likita) at the Tire World location was rude, obnoxious and unhelpful. I would never return to this location. Jamie of U-Haul traffic control was profession, patient and compassionate toward my plight. I am very grateful for her assistance. Please thank her again on my behalf.

Ralph H. 
Évaluation :
4

A little mess up at the beginning, but everything worked out well.

RAYMOND S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Leroy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

D ANDRA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Omeisha C. 
Évaluation :
2

my Dolly that i ordered was not in my truck, and the employees from the tire shop are a little aggressive but other than that it was a good experience. Especially Jennifer, she had fantastic customer service and deserves any bonus or raise available!

mycah T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ISAAC MATHEW P. 
Évaluation :
5

I could not make the app upload photos when I dropped off the trailer. No problems with the customer service at either location just difficulty using the U Haul app

DANIEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LILLIAN G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TARA A. 
Évaluation :
3

Uhaul made my move by far the worst, I was given one price for the entire move, then charged another once I got to the place. I was told to pick up at one location, but the app wasn't working, the customer service number took over 1 hour to answer and I had to drive another 30 minutes out to get the other truck since the one I was set to pick up ended up not having keys. I was given a 50 $refund only to spend an additional 60 $when I got the other truck, but I was told my price to the usuals of the truck was what I paid online.. I'm never using uhaul again.

NORMAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zenaida M. 
Évaluation :
5

Clean out the van.

GEORGE A. 
Évaluation :
1

They have horrible customer service and they made an extra charge in my card.

Jonathan Dewayne A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES C. 
Évaluation :
5

Merci.

Augustine N. 
Évaluation :
1

I reserved a cargo van to move some office equipment around town, When I got to this location I was told by the attendant that I couldn't get the van because apparently I needed a MAJOR CREDIT CARD! Major as a American Express she insisted. I ended up with a 10ft truck. It is a first time I heard such thing specially when I rented from U-haul before with my MAJOR CREDIT CARD VISA with 30K credit limit. Unbelievable!!! 1st time at this location and last! U-haul costumer service have been going down the drain lately.

Jose G. 
Évaluation :
5

Great experience. And I made a friend. I owe a Dr Pepper

STEPHAN ANTHONY K. 
Évaluation :
5

Nothing. Everything went well.

ALFRED W. 
Évaluation :
4

The staff was customer service driven and made the experience pleasant. The truck was dirty inside.

TAWANA F. 
Évaluation :
1

The service was terrible I had to wait so long for someone to help me and getting to the cashier was complicated I had to go through a tire place. They lied and said I drove way more miles then I possibly could have. And also charged me for gas when I gave it back to them with more than what they gave it to me with. This place is terrible.

Ashley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
1

How about the trucks battery isn't detached and dead when u rent it???

Julian M. 
Évaluation :
2

What happened to me was not this locations fault. It was headquarters sorry fault. The ave me the wrong truck

BONNETTA LAVERNE D. 
Évaluation :
3

The overall rental experience was poor. I wanted a 5'x10' trailer. After ordering online I received a phone call the next day that there was not one availavle within 30 miles. A 5'x8' was available within 5 miles. But, on the morning of the rental, that location called and I had to go approximately 15 mile to pick up the unit. And then return the unit that far when I was unloaded in the afternoon. When we returned the unit, the technician in the trie garage only verbally acknowledged that the unit was returned.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nestor A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARENCE W. 
Évaluation :
5

The euipment was clean and run smoothly but was making lot of noise.

YOGESH K. 
Évaluation :
5

efficient and professional

WANDA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyumin H. 
Évaluation :
2

The charges for every thing exceeded and that's that I took the truck a whole day before and in the same gas amount as when I took it bad bad

Alba S. 
Évaluation :
2

Dirty. Had to enter through a working garage and storage areas no help in disconnecting or leaving the trailer. Not helpful for returning. no one wearing a mask. Didn't register the return for 3 days after the trailer had been returned and only after calling to inquire as to why.

Kevin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
1

The people at the location aren't helpful. The customer care number has a long waiting time around 15-20min. I took it from the 24/7 pick-up but still they have a pickup time beyond which you can't pickup the truck. This is so stupid, it completely defies the purpose of something being 24/7.

Shreya G. 
Évaluation :
1

I was sent there to rent a van. Female said my M/C debt was not accepted to rent a van. She proceed to find a smaller truck. I had no idea she meant a 10 foot truck which I drove to my location I could not step up to close the huge pull down door so when I return, after removing my items from truck I returned to location. Told agent big mistake and to put me into I truck I could not handle was inexcusable on her part. She had no care other than to say “ tried to help you”. I'll seek litigation!'m

Martha T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VENKATAKRISHNAN P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fritzner A. 
Évaluation :
1

Shut the place down

KELVIN G. 
Évaluation :
5

Good pacers did fast service

ALANDRIA F. 
Évaluation :
1

Very unprofessional the representative for uhaul was actually on a phone call using her Bluetooth and trying to assist me first she didn't have none of the extra equipment I needed then I was over charged there were 2 transactions on my account and neither one was what the actual bill was so never go there.

Maurice H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie R. 
Évaluation :
5

Thanks for everything

EARL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HELEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thuy N. 
Évaluation :
2

Was awful experience. The only positive was the nice person on the phone.

Zachary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WISAM A. 
Évaluation :
3

Remove the Uhaul sign from the location where the trucks are not rented.

keyoka B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Devin G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Chelsea T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniella M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES F. 
Évaluation :
1

Terrible customer service. Unable to address my issues and concerns. Was charged for a erroneous fee and remain waiting for answers.

John P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

keena R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHENG L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FU TIEN L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RANDY K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TRAVIS L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yizi G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juanita ALEXIS B. 
Évaluation :
3

Terrible potholes in the parking lot..

Alyssa Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kaydra C. 
Évaluation :
3

The rental office wasn't accessible from area marked “Uhaul”. Attempted to access it from Uhaul entry, it was locked. Walked around to front and it was locked. Turned in key to 24/7. Tire Business that operates out of shared building provided information regarding the Uhaul service in returning truck after contact by phone.

Melody T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JASMINE B. 
Évaluation :
3

Counter representative is nice and helpful, but it takes a long line to be served. Hard to find the entry of Uhaul store. The customer service line of Uhaul never be taken and the online chat takes forever.

Cheng-Hsin L. 
Évaluation :
5

Thank you ! U-Haul , Look down low, to slow. Hot pinkish.

Monica J. 
Évaluation :
5

My experience was excellent!Mitchell was especially helpful with getting my car hooked up to the auto transport, and Zaire ensured that my vehicle was fully secure. I and my vehicle made it from Houston to Las Vegas safe and sound!

William R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimbra B. 
Évaluation :
1

Miles read by the agent was wrong.

BRAJAGOPAL P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stuart C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ramiro C. 
Évaluation :
3

Had to go to another location for dollies and pads.

Sylvester J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Easy self drop off instructions. Lot was well organized

MICHAELA F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mariah L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUJIT S. 
Évaluation :
1

This location hooked up a trailer to a ball that had a shank that was too short, knew there was no lock washer on it, told me that it they were not sure about it, and then let me go anyway and said "you'll be fine". The trailer came unhitched from the truck going down the interstate. I thought that they were very nice and helpful, but later found out that they attached a different picture to my contract in an attempt to cover up the fact that they hook a trailer up to a bumper pull using a ball with a shank that was 2 inches too short. This was an extremely negligent act that could have killed someone.

Carly A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Safa N. 
Évaluation :
1

I went and spoke to the lady at the front desk to pick up the 6X12. I was polite throughout our interaction and she gave me instructions on where the trailer was and to back up. I did as she told me and left my hitch about 2 inches from the nose of the trailer (pretty good to me). She came out with her Clío board and a gentleman that hooked up the trailer. She asked me to help the gentleman pick up the nose of the trailer but before I could respond the gentleman picked it up and hooked it in a matter of seconds. Good job to the gentleman. My problem with this location is that I was asked to help pick up a trailer and the lady with the clipboard got annoyed with me because in her mind I did not want to help (which would be false). I have back problems and the gentleman moved to hook the trailer before I I had a chance to respond. The lady just stood there and shook her head at me in shame (so sad that she would do that). The other issue that I have with this location is that they did not do any proper inspection either on my hitch or the trailer. They did not confirm the weight rating Or check if all the electrical worked before I left. Finally as soon as the gentleman was done connecting the chains and the electrical plug, they both turned around and left without saying a word to me. If the lady said something, she spoke it to the air because she didn't turn to me and acknowledged me as to say that they were done and that I could go. I was left standing there somewhat confused. Shortly after realizing they were done with me, I left wondering if it was safe to take the trailer without a proper. Overall, this location had bad Customer service and left I left with a poor impression.

Marlon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carry S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Augustina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAUNDRA L. 
Évaluation :
2

There was no physical personal presents at drop off was not able to use website had already dropped keys into drop box. Also wanted to use another card for final payment was able to do so.

Elijah M. 
Évaluation :
5

She was polite and friendly

RICARDO G. 
Évaluation :
1

Police were at the scene. Wife was scared to go in. Was told only had six blankets. When she left, the gave her no blanket. She was too scared to go back.

kathy M. 
Évaluation :
1

The website is HORRIBLE - takes way too long to complete and is for nothing when you show up to the location and they don't have what you need - go to another location and they have what you need but systems are down and you cannot rent - had to send 4 movers home and pay them for UHAUL's mistake - I will not be using UHAUL anymore

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO B. 
Évaluation :
5

I was sent to this location because the ones by my house say they had no trucks, but trucks in lot. Driving from the Uhaul location to my house was about 13 mile to and 13 mile from. This is a problem to me because you are charging by the mile.

REGINALD KEITH N. 
Évaluation :
3

This location doesn't offer the vehicles of your choice. The truck was very nasty on inside with a bad odor .

ROSALIND C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA J. 
Évaluation :
5

Great People. Very Helpful.

William C. 
Non reviews have been submitted for this location.

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