I was charged for gas and Ben i dropped the car off at the same exact spot like i returned it. I used 5 miles and put the gas right back in. I have before and after pics. So they are basically stealing money at this location.
ADRIENNE W
Tire World 24 Hour Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Houston, TX 77054
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First of all the truck trunk was locked by a lock. I called customer service and they asked me to go back to same location or submit a roadside assistant ticket. Because i hired 3 handyman “hourly based” , i went back to location and representative said” we dont have trunk key, only car key”, so i called roadside assistance who is a good guy and was trying to help because of my situation, however locksmith company arrived 80 minutes from last call to roadside assistance. So i received the truck around 11 am and couldnt be able to load before 2:15 pm. This is a time killing for moving day and extra unnecessary cost to the handymen “ 3 of them did noting for 3 hours”. Adding also, the trunk was not clean. I cleaned it my self before starting to use it. I got some pictures as an evidence.
Mohamed SParking lot area was difficult to get in and out. Missing dolly. Falsely reported gas tank amount.
Ngoc NPlease kindly, clearly and effectively communicate any internal systems problems that will impact the customer with the customer. Do not take nearly a week to conclude a reservation and refund a customers deposit.
EYIWATUWASE GThe staff was super friendly and helpful. Solid, especially for not being a full U-HAUL facility
BAYLOR F