The staff was great.
Lew S
Customer Reviews for Tolland Citgo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Fantastic service, i will always use this location
Debra WExtremely pleasant, helpful and quick - such a good experience!
Carolyn DPiece of cake! easy and pleasant.
Shawn CNothing at this time.
monica kThe staff at Tolland were excellent. Very helpful and friendly. The cart I had reserved was not available (nor any other cart) and I was not informed. I had to travel to another location to rent and return a cart. The truck was clean but drove rougher than other trucks I have rented. I believe it had stearing or suspension issues.
Heather LLocation was change in the days leading up for pickup. New location did not have products I ordered..
Eric HHeads up when equipment isn't available. Dolly was available even though I ordered one.
Justin KAll is well
Adan II was a first timer and as soon as I made this known to the agents, they were very helpful. The process was easy and clear, no hidden charges. I would more than most definately use U-Haul again.
Abiodun ACheck the order details before scheduled time. The moving mats were not not in the truck prior to picking up.
Jared THe told us the truck wasn't due back until Wednesday and he didn't have any room on the lot. I told him we were done with it and were dropping it off.
Judy RPoor Customer Service. Young, inexperienced employee was aggressive and threatening. When I asked him to call his boss, he got more confrontational. I have not had this experience with any other person at this location, and I am extremely disappointed that this immature employee tried to escalate a situation instead of going out of his way to help a customer. I even provided a reasonable solution for him, but he refused to acknowledge or listen. Clearly, the customer is not even close to right. I would not recommend anyone going here until this employee is retrained and fixes his attitude.
James ZThe employees at this Uhaul location are friendly, knowledgeable, and always helpful. The vehicles are very clean and well maintained. I have rented here several times and always have had a satisfactory experience.
Elizabeth AThe rental was great. It did the trick
THOMAS O$1 per miles over allowance seems excessive to me. I was not aware of this amount but I take responsibility for not knowing. I'll shop for rates in future
Bruce GNot a thing. The entire process and experience with Bob was pleasant and seamless.
Cherie GEverything was great except the equipment that I rented with my truck was not available at this location. It would have been good to know that beforehand so that I could have rented the equipment from another location.
Jeffrey OEasy from start to finish . Clerk was polite and helpful
James RVery easy transaction and pickup was easy. A little confusion on if I could drop it after hours but we ended up finishing before they closed so it wasn't an issue.
Paula HThe online service and reservation was great but the politeness that I got when I picked up my unit and returned the uhaul truck was very very polite and would recommend that others should enjoy renting from them … thank you Don ..
donald rVery expensive Over a dollar a mile?
James RThere was no parking to leave a car while using the rental
TIMOTHY JSuper quick and easy
Joshua MWe went to return the uhaul and we were told we had to come back when the manager was there w which took an hour of our time wasted We had to take time away from work to return the next day
Wendy MEverything was perfect
Leila S.
Eric MEverything was great including by clerk. Highly recommend this facility.
Chris BQuick and easy check in and check out Very convenient location
Ronald HThese people are not customer service oriented at all. Some need training.
Richard BGreat experience Tolland Citgo.
Daniel LVery helpful, friendly staff. Good experience, just couldn't extend rental due to availability (not a primary U-Haul location). Recommend.. Give location more vehicles?.. Thank you very much, pleasure doing business.
Christian GI picked up the truck and the fuel needle showed full. I drove for a total of 35 miles and then filled the gas and it required 8 gallons! How is it possible that I drove 36 miles and used 8 gallons of gas????
Michael LHad scheduled an 8 am pickup as I was on a time crunch and no one was there until 9am. Was told i cpuld pick up at 8. Was told if I brought truck back early it would cost less. Also told 93 cents a mile and the mileage cost was over that. Very disappointed.
ALicia CExcellent drop off and again the staff was outstanding and quick.
Andrew NThe interior of the windshield was absolutely filthy and difficult to look through on a sunny day. There was a slow leak in the front driver side tire that was not fixed from when I rented the same about a week prior.
John LOnly issue is I order a furniture dolly that I didn't need so asked they remove it from contract and left it with them, but when returned truck in winter garden FL the site changed me for the missing equipment. Hopefully issue get resolved
Lawrence BVery convenient, with an efficient pick up and drop off process.
Sharon KAttendant was rude, so I recommend change the attendant
Faouzi NI was overcharged.
Hassan IEverything was great until they over filled the gas tank on my dime. Not cool.
ALISA VWindows very dirty. One of the tires were low on air and they added air when I asked, then after driving 40 miles tire warning came back on. They knew tire was loosing air, why didn't they fix the tire if it's loosing air. Is that why I had to pay $11 for insurance for using dangerous equipment.
Kevin LLeft tail light blinker out. Had to call for road service. Left rear tire needed air 3 times in 48 hours. Oil on the low end of the stick. Van not swept when picked up but I was asked to sweep it.
Thomas WUhaul is very expensive. It's advertised as $19,95 in town but I spent $80 in town. The fees are way to high
James RMy order was canceled several times earlier in the day, but my final transaction with U-Haul was a wonderful experience. The customer service rep I spoke to was so helpful and wonderful I will absolutely think of you all for my next moving experience.
Karen Wi choose mobile pickup but when i arrived that wasnt an option
jared bRepresentative in Tolland CT went above and beyond. Had to change size of truck and he worked with me to get it done. Exceptional service!
Thomas CCloser check of the equipment.
Christopher CI was told I would be charged 0,4¢ per extra mile driven. I was charged $1 per mile. I only went 10 miles over so not a huge deal as it's a $6 difference but still inconvenient.
Sean CTh re vehicle was well maintained, however it was not really clean. It smelled of fertilizer and had not been washed down to get the strong smell out
Michele SFurniture pads were wet, and we were missing one. There was no dolly, which we ordered.
Brendan HGreat service
Joe N