Customer Reviews for Tolland Citgo
(Concessionnaire U-Haul dans le voisinage)

562 évaluations

128 Merrow Rd   Tolland, CT 06084
(I- 84 Exit 68)

(860) 875-4409

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 9h pm
  • Sam : 8h30 am à 9h pm
  • Dim : 8h am à 9h pm

Services dans cet établissement :

Pour nous contacter

(860) 875-4409

128 Merrow Rd
Tolland, CT 06084
(I- 84 Exit 68)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 9h pm
  • Sam : 8h30 am à 9h pm
  • Dim : 8h am à 9h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen M. 
Évaluation :
5

AJ and team are pleasant and customer focused.

Henry E. 
Évaluation :
5

The back up cameras on the vans are badly in need of an upgrade. The screen is very small and hard to see and appears to use a convex lens which makes it extremely difficult to judge distances accurately. Other than that it was a great rental experience.

Brian M. 
Évaluation :
2

With that kind of service, I will never recommend U-Haul to anyone. Those two employees need a serious course in good customer relations/service.

Garnett A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
3

Very small place but the gentleman at the desk was very nice and helpful

Michelle L. 
Évaluation :
3

We opted for the mobile pickup of our rental and when my husband was walking toward where the van was located an employee angrily stopped him and told him he couldn't use the mobile pickup and had to come in. The pickup experience was very unprofessional and unpleasant. The drop-off went smoother and the employee he dealt with was not the same person as the one he dealt with at pickup. Would not rent from this location ever again.

William D. 
Évaluation :
3

The seats inside the cab was clean, but during the time of a pandemic, I think the can of the truck cold have been wiped down a little better.

JEFFREY H. 
Évaluation :
5

Nothing, very friendly and helpful staff!!

Michael E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nate C. 
Évaluation :
3

The U-Haul Truck Share 24/7 self-service program took over 40 minutes for me to get my truck. Way too long! This is NOT the local pick-up locations fault--this was Uhaul online fault.

GLENN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Guillaume D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
1

Fucking awful!! The rental was NOT cell phone check out. I had to go into the store. The key was not in the truck. The gas gauge was NOT accurate and only at a quarter tank and I had to stop to get gas, which was extra mileage, which you then charged me for! The truck did NOT have the moving supplies that I requested!!! And the fucking movers that I paid for did NOT show up to assist!! So I had to unload the truck on my own, reinjuring my knee and back! My 63 year old father was the only one around to help me and hurt his back. I spent 40 minutes on hold four times trying to talk to someone at UHaul. The fifth time I help was 30 minutes! Fuck U-haul, I'm considering contacting a lawyer!

SCOTT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUGO V. 
Évaluation :
5

I had a very pleasant experience.

RACHEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XINSHENG Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Service went smoothly thank you!

David D. 
Évaluation :
5

Mark, who helped me was amazing!!! The van was brand new and in such good condition... I will rent from here again!!!

Albina B. 
Évaluation :
5

The person at this site was great and understanding

THOMAS S. 
Évaluation :
2

No break lights on truck! Got pulled over by cops!

PATRICK D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
3

It was double booked. It did not have blankets that were said to be provided Nothing was said about gas so I put 35 $dollars in And worst of all I was charged 40 $extra because I brought it back 45 min late from 4pm

LYNNE L. 
Évaluation :
1

The attendant (Art was his name, I think) was clearly very frustrated with the uhaul platform on the computer. He swore at it several times in front of me, which made me feel uncomfortable. Additionally, he claimed that I surprised him though I arrived exactly on time for the pick up. I've dropped off a uhaul at this location twice before without issue but picking one up on a Saturday morning was apparently inconvenient to the attendant.

KELLY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA S. 
Évaluation :
5

nothing

Christopher G. 
Évaluation :
2

Snow all over the car. I had to clean it off before leaving. I was also charged twice for one truck. Now I have to deal with that over a long weekend and I'm out 147 $and change till it gets fixed. Unbelievable!!!

Michal S. 
Évaluation :
2

Clean the snow off before customer picks it up. I had to scrape the ice off the windshield before I took the truck.

NORMAND L. 
Évaluation :
5

It is a well run UHaul operation at the Citgo in Tolland CT where I rented from. It is an example of how things should be done...outstanding!!

EDWIN H. 
Évaluation :
5

Smooth transaction returning truck will be using this location for another truck real soon

paul P. 
Évaluation :
5

Attendant when out of his way to help me check in.

JOSEPH P. 
Évaluation :
4

Have computer work for employees

Matthew T. 
Évaluation :
4

The entire process went well, the drop of was even very efficient, they even watched the gas gauge as I refilled t to a half tank.

JOHN S. 
Évaluation :
3

The clerk was going to have me clean the snow off the vehicle. Luckily it had already been done. I figure if you reserve something like this, it should be cleaned off and warmed up prior to pick up. IMO.

Thomas M. 
Évaluation :
5

Anthony manager was great

Allen M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carolina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alan S. 
Évaluation :
5

Great service!!!

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bertrand J B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vimael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer O. 
Évaluation :
1

Pickup location was changed at the last minute, and the pickup time was changed, which caused me severe scheduling problems with my loading help. My reservation was for Columbia CT at 7:30am, not Tolland. Pickup was changed a SECOND time later in the day.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle S. 
Évaluation :
1

Charged 200 $more than initial contract. Called location four days earlier than return and told that the truck was all paid until 9-25 and the only added fee would be any miles above initial contract. Charged for 4 more days upon return of truck

Frank K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim V. 
Évaluation :
5

Staff at the location was awesome. They really helped me out of a pinch.

Erik H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica H. 
Évaluation :
4

Making reservations online was poorly integrated with the franchise locations. It took multiple phone calls back and forth over the course of a week to confirm that there would be a truck available to my desired pick up location. A failure in supply chain management and a source of unnecessary frustration to the me the customer.

becky B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alison G. 
Évaluation :
5

My UHaul truck was not available. The Citgo representative, as well as myself, were not able to contact nor access the reservation customer service. The Citgo person managed to eventually contact UHaul and provided a smaller truck. I had to make several trips due to the truck size. I contacted UHaul via email about the sub standard performance from a UHaul prospective. But I have not heard back yet. Email sent 8/31

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

xinsheng Z. 
Évaluation :
5

The customer service was fantastic. The women who handled this for me last minute, handled the transaction quickly, and professionally. I had trouble at a previous uhaul location and when I went to Tolland, I had my truck within 15. Minutes. Thank you

Nicole K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan L. 
Évaluation :
5

Mark was so professional and knowledgeable. A pleasure to do business with.

Kathy B. 
Évaluation :
5

What a great experience at Tolland Citgo, Genna was very helpful and efficient getting us checked in returning our UHAUL truck. Great having fuel onsite to fill up our truck on its return. Highly recommend Tolland Citgo For UHAUL

Gregory G. 
Évaluation :
5

U haul did not have the truck size I needed. Need more trucks.

Gary P. 
Évaluation :
5

Very good

Zhonghui Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Provide a vehicle with a back up camera

Peter P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gianna S. 
Évaluation :
5

Excellent service à la clientèle

jeff H. 
Évaluation :
5

Very friendly staff

Joel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ron W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohsin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles M. 
Évaluation :
4

The process to get the rental and return it was OBNOXIOUS. I was on a time crunch, and it took close to a half hour to even get approved for the rental (and yesâ€" it ate into my time with the vehicle), and requiring two references who need to answer the phone at time of rental is absolutely ridiculous. Dropping off was no better as I had to take a bunch of pictures. Not such a big deal but I had to spend 5 mins looking for the non-obvious drop box, then once I reached the drop box I am told I need to walk back (big parking lot) to the vehicle and take pics. The whole process needs to be streamlined and expectations of what I need to do should be communicated up front so I could have minimized the time it took to do stuff and have given myself extra time to prepare for all the hoops you have to jump through.

Ashton S. 
Évaluation :
5

When I called to reserve the vehicle, the woman was very helpful, friendly and gave good information. When we returned, Art was very sweet and seemed like an all around nice person. We were very happy with the vehicle and the service.

Stella L. 
Évaluation :
4

Online pickup site was not working. Wish there is dedicated Uhaul service counter cause the counter is combined gas station/smog test/auto repair. It makes them super busy.

Eddie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorenzo E. 
Évaluation :
5

Truck worked as expected & Tolland Citgo staff was awesome to deal with!

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia P. 
Évaluation :
3

It seemed a bit over priced. I think its shady that u post signs for "a day prices" and when someone needs it for just a couple hours and they go over the hour that they say u charge them for another day, um no that does not seem right and that is not good customer service. The mile prices alone are pretty high and to add an extra day for an extra hour is ridiculous. If they are being charged that price for the day we should be able to have it for that long no matter. Other wise u should be charging hourly and daily at different prices. Just doesn't seem fair. I wonder if all u haul places do that!

Denise H. 
Évaluation :
5

Very friendly and helpful

Romnial J. 
Évaluation :
4

Smooth pick up and drop off.

Andrew D. 
Évaluation :
4

Pull the truck up to the front for the customer

Damien G. 
Évaluation :
5

Everything was perfect, courteous friendly service, not my first time and certainly not my last time renting from this location...

Charlie L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin B. 
Évaluation :
4

When you rent it it says 59,95 but when you doo off at another location it's 200 $. Not right or upfront in the cost. Very disappointed

Kaz B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

koyel S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

The crew at this location were the best. Would rent from here again

marilyn B. 
Évaluation :
5

Very friendly, helpful - great customer service

Louise C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LUIS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
5

The truck had a hard time changing gears no power

Andrea D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Non reviews have been submitted for this location.

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