The U-Haul Truck Share 24/7 self-service program took over 40 minutes for me to get my truck. Way too long! This is NOT the local pick-up locations fault--this was Uhaul online fault.
GLENN D.
Moving Truck Rental in Tolland, CT at Tolland Citgo
(Concessionnaire U-Haul dans le voisinage)
128 Merrow Rd
Tolland,
CT
06084
(I- 84 Exit 68)
(I- 84 Exit 68)
Services dans cet établissement :
Pour nous contacter
128 Merrow RdTolland, CT 06084
(I- 84 Exit 68)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 9h pm
- Sam : 8h30 am à 9h pm
- Dim : 8h am à 9h pm
One-Way and In-Town Local Rentals in Tolland, CT 06084
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
-
Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
-
Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
-
Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 1.0
Fucking awful!! The rental was NOT cell phone check out. I had to go into the store. The key was not in the truck. The gas gauge was NOT accurate and only at a quarter tank and I had to stop to get gas, which was extra mileage, which you then charged me for! The truck did NOT have the moving supplies that I requested!!! And the fucking movers that I paid for did NOT show up to assist!! So I had to unload the truck on my own, reinjuring my knee and back! My 63 year old father was the only one around to help me and hurt his back. I spent 40 minutes on hold four times trying to talk to someone at UHaul. The fifth time I help was 30 minutes! Fuck U-haul, I'm considering contacting a lawyer!
SCOTT D.- Rating:
- 5.0
I had a very pleasant experience.
RACHEL O.- Rating:
- 5.0
Service went smoothly thank you!
David D.- Rating:
- 5.0
Mark, who helped me was amazing!!! The van was brand new and in such good condition... I will rent from here again!!!
Albina B.- Rating:
- 5.0
The person at this site was great and understanding
THOMAS S.- Rating:
- 2.0
No break lights on truck! Got pulled over by cops!
PATRICK D.- Rating:
- 3.0
It was double booked. It did not have blankets that were said to be provided Nothing was said about gas so I put $35 dollars in And worst of all I was charged $40 extra because I brought it back 45 min late from 4pm
LYNNE L.- Rating:
- 1.0
The attendant (Art was his name, I think) was clearly very frustrated with the uhaul platform on the computer. He swore at it several times in front of me, which made me feel uncomfortable. Additionally, he claimed that I surprised him though I arrived exactly on time for the pick up. I've dropped off a uhaul at this location twice before without issue but picking one up on a Saturday morning was apparently inconvenient to the attendant.
KELLY G.- Rating:
- 5.0
nothing
Christopher G.- Rating:
- 2.0
Snow all over the car. I had to clean it off before leaving. I was also charged twice for one truck. Now I have to deal with that over a long weekend and I'm out $147 and change till it gets fixed. Unbelievable!!!
Michal S.- Rating:
- 2.0
Clean the snow off before customer picks it up. I had to scrape the ice off the windshield before I took the truck.
NORMAND L.- Rating:
- 5.0
It is a well run UHaul operation at the Citgo in Tolland CT where I rented from. It is an example of how things should be done...outstanding!!
EDWIN H.- Rating:
- 5.0
Smooth transaction returning truck will be using this location for another truck real soon
paul P.- Rating:
- 5.0
Attendant when out of his way to help me check in.
JOSEPH P.- Rating:
- 4.0
Have computer work for employees
Matthew T.- Rating:
- 4.0
The entire process went well, the drop of was even very efficient, they even watched the gas gauge as I refilled t to a half tank.
JOHN S.- Rating:
- 3.0
The clerk was going to have me clean the snow off the vehicle. Luckily it had already been done. I figure if you reserve something like this, it should be cleaned off and warmed up prior to pick up. IMO.
Thomas M.- Rating:
- 5.0
Anthony manager was great
Allen M.- Rating:
- 5.0
Great service!!!
David B.- Rating:
- 1.0
Pickup location was changed at the last minute, and the pickup time was changed, which caused me severe scheduling problems with my loading help. My reservation was for Columbia CT at 7:30am, not Tolland. Pickup was changed a SECOND time later in the day.
Thomas M.- Rating:
- 1.0
Charged $200 more than initial contract. Called location four days earlier than return and told that the truck was all paid until 9-25 and the only added fee would be any miles above initial contract. Charged for 4 more days upon return of truck
Frank K.- Rating:
- 5.0
Staff at the location was awesome. They really helped me out of a pinch.
Erik H.- Rating:
- 4.0
Making reservations online was poorly integrated with the franchise locations. It took multiple phone calls back and forth over the course of a week to confirm that there would be a truck available to my desired pick up location. A failure in supply chain management and a source of unnecessary frustration to the me the customer.
becky B.- Rating:
- 5.0
My UHaul truck was not available. The Citgo representative, as well as myself, were not able to contact nor access the reservation customer service. The Citgo person managed to eventually contact UHaul and provided a smaller truck. I had to make several trips due to the truck size. I contacted UHaul via email about the sub standard performance from a UHaul prospective. But I have not heard back yet. Email sent 8/31
James B.