Customer Reviews for Tolland Citgo
(Concessionnaire U-Haul dans le voisinage)

608 évaluations

128 Merrow Rd   Tolland, CT 06084
(I- 84 Exit 68)

(860) 875-4409

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 9h pm
  • Sam : 8h30 am à 9h pm
  • Dim : 8h am à 9h pm

Services dans cet établissement :

Pour nous contacter

(860) 875-4409

128 Merrow Rd
Tolland, CT 06084
(I- 84 Exit 68)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 9h pm
  • Sam : 8h30 am à 9h pm
  • Dim : 8h am à 9h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Great service

Joe N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmed S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

This is a great location and the staff was super helpful and went out of their way to ensure we were out of there quickly. Great customer service!

James L. 
Évaluation :
3

I have rented from Uhaul many times for me or for a friend. Until this past experience I will never rent or recommend Uhaul for me or to a friend. The fellow, Mark, who rented the truck to me was great. He did what he was supposed to. I showed him where I hit an awning. With the $14 insurance I included with the rental did not cover "awnings" or pretty much anything damage at top of truck. I had to pay approx. $350, which I could have fixed for a fraction of the price. Uhaul is sneaky. I was honest and forthright what happened because I value integrity. Uhaul does not value integrity. I paid the damages, which was over the top expensive for the gray top corner covering. I also know money for reimbursements(insurance/customer) does not go to fixing the damage. That is fraud and dishonest. Do the right thing Uhaul.

Timothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd M. 
Évaluation :
2

The engine light came on while driving. The person on-site when we picked up the truck was great, very personable and helpful. However, the person on duty when we returned a couple of hours later was a real jerk. The truck hadn't been swept out by the prior renter. When I explained we only moved a mattress and were not shown the inside of the truck before leaving, he responded that I then had a problem, didn't I. He gave me the choice to sweep the truck out myself or be charged. My husband was like are you kidding me and the attendant then let us know that he was former military and police, and that he was going to have my husband arrested for assault. It was really insane and totally unnecessary. He eventually gave me a broom and said he wouldn't charge us for cleaning. I will never rent from that location again.

Regina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn M B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNATHAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele S. 
Évaluation :
3

Had a good experience. Truck ran well and was clean inside. The only recommendation I would make is. The top of the truck was covered in snow and ice which is dangerous for other driver. It should be cleaned off prior to pick up to make it safe for all motorists, including driver of the truck.

David P. 
Évaluation :
5

Remind them to bring a lock or provide a sale of a padlock to customers.

ROALD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert K. 
Évaluation :
3

Clean out and inspect trucks.

Scott F. 
Évaluation :
5

Both of the gentlemen I dealt with were beyond great. Pick up was quick and easy and drop off was just as easy. Friendly and accommodating.

Raymond N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAO N. 
Évaluation :
5

The brakes were very squeaky and all the tires had low pressure, but it was clean and the person we rented from was very nice and efficient.

Tannis L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS B. 
Évaluation :
3

This wasn't the location on the contract. Uhaul has been unhelpful about the situation.

Nikki V. 
Évaluation :
3

we needed and reserved an appliance dollie and there was not one provided to us.

Rosanne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEOFFREY G. 
Évaluation :
5

Friendly staff and an easy process. Plus they're part of a gas station so filling up as part of the return process is super simple. Submitting all the info online saved me a ton of time as well. High recommend!

Nicholas S. 
Évaluation :
2

U-Haul had no gas upon pickup.

Michelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela A. 
Évaluation :
5

The best place to rent a uhaul

ARTHUR J. 
Évaluation :
1

The attendant at the location was not very professional and seemed bothered by anyone showing up at the location. The language he used was not appropriate and I am glad I did not have any kids present otherwise I'd have to explain to them about words people shouldn't use in public. I returned the van cleaner than I received it yet I had to sweep out the back of it again. Based on this experience I am not sure if I would use uhaul again or recommend anyone to use uhaul. The attendant apologized afterwards but the unprofessional first impression still sticks with me.

JARED A. 
Évaluation :
5

No improvements needed. Great location with friendly knowledgeable staff.

ALICE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joya B. 
Évaluation :
5

Service was excellent, vehicle was well maintained and the team worked with return time based on Hurricane forecast in CT. Thank you Tolland Team!

John Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley T. 
Évaluation :
5

Great overall experience in renting from tolland citgo

WILLIAM H. 
Évaluation :
5

Great service by the Tolland Citgo staff! Truck was ready and check out return was quick and painless. Quicker than the app. Thx

JEFFREY C. 
Évaluation :
1

Make sure everyone's reservations are actually there. It seemed like more of a system website error than this locations error, but nothing could be worse than showing up there and being told "you are lucky if we actually have your truck, some other guy reserved one four weeks in advanced and we just didn't have it for him". Overall the man there was friendly at least, though he seems overly stressed out by the uHaul computer system constantly crashing. Poor guy was in over his head and it was *not* at all his fault.

Dakota C. 
Évaluation :
5

We were very happy with our experience overall. This is a busy location and they did a great job of processing us. Truck was clean and checked out with no problem. Since its a gas station as well you can just fill up when you return the truck.

Wayne H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikolas G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessy V. 
Évaluation :
5

Not fair how I had to pay $7 to fill the gas tank when it was 15/16ths. A scam!

Brianna C. 
Évaluation :
5

Art was fantastic and easy to deal with. He had the van ready to go after a very simple check in process.

Mark S. 
Évaluation :
5

Vehicle was a bit dirty: seats were sticky, coffee/soda stains on interior doors, sand/dirt in cargo area. Also, when returning the vehicle, the employee requested that we sweep the cargo area, when this had not been done for us. Overall, it was a good experience, easy check in and convenient location.

Aileen Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen M. 
Évaluation :
5

AJ and team are pleasant and customer focused.

Henry E. 
Évaluation :
5

The back up cameras on the vans are badly in need of an upgrade. The screen is very small and hard to see and appears to use a convex lens which makes it extremely difficult to judge distances accurately. Other than that it was a great rental experience.

Brian M. 
Évaluation :
2

With that kind of service, I will never recommend U-Haul to anyone. Those two employees need a serious course in good customer relations/service.

Garnett A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
3

Very small place but the gentleman at the desk was very nice and helpful

Michelle L. 
Évaluation :
3

We opted for the mobile pickup of our rental and when my husband was walking toward where the van was located an employee angrily stopped him and told him he couldn't use the mobile pickup and had to come in. The pickup experience was very unprofessional and unpleasant. The drop-off went smoother and the employee he dealt with was not the same person as the one he dealt with at pickup. Would not rent from this location ever again.

William D. 
Évaluation :
3

The seats inside the cab was clean, but during the time of a pandemic, I think the can of the truck cold have been wiped down a little better.

JEFFREY H. 
Évaluation :
5

Nothing, very friendly and helpful staff!!

Michael E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nate C. 
Évaluation :
3

The U-Haul Truck Share 24/7 self-service program took over 40 minutes for me to get my truck. Way too long! This is NOT the local pick-up locations fault--this was Uhaul online fault.

GLENN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Guillaume D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
1

Fucking awful!! The rental was NOT cell phone check out. I had to go into the store. The key was not in the truck. The gas gauge was NOT accurate and only at a quarter tank and I had to stop to get gas, which was extra mileage, which you then charged me for! The truck did NOT have the moving supplies that I requested!!! And the fucking movers that I paid for did NOT show up to assist!! So I had to unload the truck on my own, reinjuring my knee and back! My 63 year old father was the only one around to help me and hurt his back. I spent 40 minutes on hold four times trying to talk to someone at UHaul. The fifth time I help was 30 minutes! Fuck U-haul, I'm considering contacting a lawyer!

SCOTT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUGO V. 
Évaluation :
5

I had a very pleasant experience.

RACHEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XINSHENG Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Service went smoothly thank you!

David D. 
Évaluation :
5

Mark, who helped me was amazing!!! The van was brand new and in such good condition... I will rent from here again!!!

Albina B. 
Évaluation :
5

The person at this site was great and understanding

THOMAS S. 
Évaluation :
2

No break lights on truck! Got pulled over by cops!

PATRICK D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
3

It was double booked. It did not have blankets that were said to be provided Nothing was said about gas so I put $35 dollars in And worst of all I was charged $40 extra because I brought it back 45 min late from 4pm

LYNNE L. 
Évaluation :
1

The attendant (Art was his name, I think) was clearly very frustrated with the uhaul platform on the computer. He swore at it several times in front of me, which made me feel uncomfortable. Additionally, he claimed that I surprised him though I arrived exactly on time for the pick up. I've dropped off a uhaul at this location twice before without issue but picking one up on a Saturday morning was apparently inconvenient to the attendant.

KELLY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA S. 
Évaluation :
5

nothing

Christopher G. 
Évaluation :
2

Snow all over the car. I had to clean it off before leaving. I was also charged twice for one truck. Now I have to deal with that over a long weekend and I'm out $147 and change till it gets fixed. Unbelievable!!!

Michal S. 
Évaluation :
2

Clean the snow off before customer picks it up. I had to scrape the ice off the windshield before I took the truck.

NORMAND L. 
Évaluation :
5

It is a well run UHaul operation at the Citgo in Tolland CT where I rented from. It is an example of how things should be done...outstanding!!

EDWIN H. 
Évaluation :
5

Smooth transaction returning truck will be using this location for another truck real soon

paul P. 
Évaluation :
5

Attendant when out of his way to help me check in.

JOSEPH P. 
Évaluation :
4

Have computer work for employees

Matthew T. 
Évaluation :
4

The entire process went well, the drop of was even very efficient, they even watched the gas gauge as I refilled t to a half tank.

JOHN S. 
Évaluation :
3

The clerk was going to have me clean the snow off the vehicle. Luckily it had already been done. I figure if you reserve something like this, it should be cleaned off and warmed up prior to pick up. IMO.

Thomas M. 
Évaluation :
5

Anthony manager was great

Allen M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carolina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alan S. 
Évaluation :
5

Great service!!!

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bertrand J B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vimael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer O. 
Évaluation :
1

Pickup location was changed at the last minute, and the pickup time was changed, which caused me severe scheduling problems with my loading help. My reservation was for Columbia CT at 7:30am, not Tolland. Pickup was changed a SECOND time later in the day.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle S. 
Évaluation :
1

Charged $200 more than initial contract. Called location four days earlier than return and told that the truck was all paid until 9-25 and the only added fee would be any miles above initial contract. Charged for 4 more days upon return of truck

Frank K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim V. 
Évaluation :
5

Staff at the location was awesome. They really helped me out of a pinch.

Erik H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica H. 
Évaluation :
4

Making reservations online was poorly integrated with the franchise locations. It took multiple phone calls back and forth over the course of a week to confirm that there would be a truck available to my desired pick up location. A failure in supply chain management and a source of unnecessary frustration to the me the customer.

becky B. 
Non les évaluations ont été soumises pour cet établissement.

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