Great service!
Adarya Minard
Customer Reviews for Toms Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing, The entire. Experience was excellent and worry free. Would not hesitate to return if another truck is needed
Don McGuireFaciles à utiliser
Shakila DixonGreat drop off. The place looks pretty run down but the person working there was very helpful.
Jeffrey WeisbergerWas told had a little under 3/4 tank of gas. Only went 8 miles. Charged $7,12 for gas and had it at 3/4 tank. 4 miles to the gallon? Also driver's seat would not adjust from as far back as it would goaking it very hard to drive. Should have been fixed before renting. Rented on line and picked up also. I would recommend having someone there when you rent truck
Michael KreemerThe representative for the corporation was very courteous and efficient. The office however was filthy. There were old pieces of machinery all over the property outside as well as inside the office.
Bronda Jacksongreat technician
Noral KoehnI've been dealing with Tom for years. He's the best, customer service is the best, that's why he's still around and his business continues to grow. Thank you Tom for all you do !
Felicia JudgeCall before picking up limited hours based on work/ family needs for employees. They gave a check in app so check email. More than helpful representative.
rocky sundayBien
Barbara EpeyThere was a raccoon in my van. Full size raccoon in the van while I was driving I had to slam on the breaks and pull over before I got attacked
Brandon ScurryCustomer service was great!!!
Teresa MinterExcellent service from Tom and he was able to get a the size of truck that I needed and it worked out great for my move. Thank you again.
Kevin DarbyWhat you're doing is fine.
MARC STONEI think a truck with a rear view camera will be great to improve on safety when reversing.
Heinz ATEMNKENGEverything was good
Randy MillerS.O.
linda berryThe lack of parking for my personal vehicle was not the best but it worked out fine.
Jay SchuhEverything was very good.
NADINE ROSSLocation is very conveniently located for residents of multiple cities/towns. Extremely friendly staff. Tom himself does it all. Equipment is always well-maintained, clean, and no mechanical issues. Tom will work with you in any situation you have. I cannot stress how friendly and helpful he is. Location also has a vast variety of options for renting vans, trucks, trailers, etc. Highly recommend this location for anyone living nearby or just someone that wants a seamless experience.
Atit ShahReturn phone calls that were left two days before the rental.
David CrookshankTom was great, very professional and very down to earth. I will definitely use this Uhual Company again.
Lameika SimpsonGreat experience, arrived 90 minutes before my rental time but I was processed and on my way quickly which was appreciated on such a cold day.
Robb TitchellMan there was excellent. Above and beyond on explaining everything
joseph lutzTom was great and very accommodating but the fees and charges were outrageous. U-Haul is an absolute ripoff and I would not use them again.
Kathleen HanveyNo problems to report. Thank you for that.
Paul StoneThey charged me $55 for gas when I only did 25 miles
Elijah SeckTom is great he takes care of his customers. Merci.
richard smithWe had to book this uhaul the night before, and given that we were renting on New Year's Eve, I was nervous we would even be able to. We were able to book it, pick it up the next morning, and we had no issues throughout the entire process. The truck was needed for a dire situation, and I am so thankful that Toms Place came through for us!
Kristiana HuntExcellent van and excellent customer service!
Sam FettermanEveryone was great
tomeka MATTOXNa
beckey caspersonCan't tell you how easy this was!!! Tom is awesome!! I will definitely be back!!
Amy LovinsThe website isn't optimized for safari. When I'd share my location it said I wasn't at the store but when I switched to Google it worked fine. Other than that easy process.
Michael RansbottomVery smooth rental. Mike is an asset to U-Haul
Brent Cuyler100 % happy
NICK ANELLOTom's Place has been great both times I've rented. I would absolutely return and suggest this place to anyone else. Getting the rental on the app can take a minute to get used to, but once you get going it's fine!
Vincent TorneroReturn facility marginal at best. Did communicate that he would not be available even though return within open hours.
Steven CharlesEverything was perfect
Keliah HutchinsI think its hard to rent the Uhaul but its very easy to rent and drive thank you so much Uhaul Rental .
Sunil YadavTom’s great and runs this place well.
Barbara HolmesVery nice and friendly. Came outside to meet me and even worked the truck and trailer for me.
Samuel LawrenceIt took over an hour to get my truck. There was nowhere to sit to wait. People that I guess worked for the repair shop didn't offer either. The truck shook every time I went over 35 mph until I hit 45 mph. Some streets I drove were 35 mph.
KIMBERLY HILLLocation wasn't open during posted hours. Location is trashed, junk cars and just trash everywhere. it really needs to be looked at in terms of do you really want the U-Haul name associated with this type of business.
CHRISTOPHER MABRYIt's not the location that's the problem, it's everything else. The process was completely ridiculous and following it made things needlessly complicated and lengthy. If I followed the order it stated I wouldn't be able to complete the process. The troublesome process that made me leave 45 minutes later than planned could have easily been avoided or taken care of when making the reservation and not when "picking up" the vehicle. The 3 people I had verify me (which in itself was ridiculous and unnecessary) all stated how rude the confirmation call was, these are people that never say anything like that. The van back was already left open and I don't believe wad inspected because it should have been in better condition for safety in other parts but I still left it in better condition than when I arrived. The fuel thing is dumb, make it full so we're not guessing and overspending. I can't emphasize how ridiculous the process to get the van was.
Zachary BrockmanNothing, everything was perfect
Paul ConninghamNothing! Great place to rent a uhaul!
todd smileyPro Movers helpers where outstanding, they got the job done, Thanks
Anwar MateenMy first time getting a truck and Tom was great and patient with his customer service skills.
christina fennekenVery happy with the overall experience with Uhaul. Thank you !
LARRY BEARDFriendly and very helpful.
Terry WhiteheadClosed before closing time
DAVID kingTom's place has always been very courteous to me. Thank you so much. I really appreciate that.
VICTORIA WALKER