Customer Reviews for Tonys Transportation LLC
(Concessionnaire U-Haul dans le voisinage)

343 évaluations

8 E Greenwood Lake Trnpk Ste 8E   Ringwood, NJ 07456
(Westbrook road)

(973) 557-4695

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(973) 557-4695

8 E Greenwood Lake Trnpk Ste 8E
Ringwood, NJ 07456
(Westbrook road)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 7h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew L. 
Évaluation :
5

Tony is just an amazing person. Always willing to accommodate you and make adjustments for the customer. I have rented from him three times and ithe experience always gets better.

Jacob P. 
Évaluation :
5

This is our favorite location. The owners are outstanding. They get you in and out fast and everything is perfect

SERGIO A. 
Évaluation :
5

Tony was awesome and very easy to deal with. He went out of his way to make my Moving experience a success.

michelle O. 
Évaluation :
3

Gas gauges in truck wasn't moving during fill-up so I put an extra 20 $in, guy should have warned me

KONSTANTI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo C. 
Évaluation :
5

Very nice man to work with thanks

Melissa T. 
Évaluation :
5

Drop off was in Bloomingdale New Jersey

Gary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul A. 
Évaluation :
3

My original drop-off location was 8 Countryside Lane. That location was abandoned. It is no longer in service. I tried calling U-Haul and waited 15 minutes on the phone but never got a Rep. So I had to find an alternate location. Then after wasting my time and extra driving to the new location, I was charged for 2 gallons of gas. Very poor experience.

John H. 
Évaluation :
5

Great rental location.

Peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Tony is a fine gentleman. He was helpful and attentive to my every need. Will definitely recommend his service to friends and family. I would not hesitate to use his service again.

Greg I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
5

From the time Tony answered the phone it was a great experience. I posted a detailed review on Google about my Uhaul experience. The place in West Milford that is a paint ball, bait shop and garbage dump inside was HORRIBLE! Disgusting, dirty, smelled so nasty I gagged when I walked in and the lady behind the counter acted like we were interrupting her solitaire game. Back to the great experience with Tony. He confirmed the truck would be there even after I got a call from another location telling me my reservation with Tony was cancelled and I would have to drive 45 minutes to pick up a truck from him! I called Tony and he said he has my truck and it will be there for me when I needed to pick it up on Saturday morning. I got there Saturday am and the truck was there, cleaned, filled with gas, ready to go. I will use this location again if needed and tell people I know to go to him! Thanks Tony for helping our stressful move not be as bad as we thought it would be!

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sean V. 
Évaluation :
5

Nothing. Everything went smoothly. They called me prior to pickup and worked with me when the app wouldn't work.

Richard S. 
Évaluation :
3

They were closed at drop off time around 10:30.

JAMES M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne B. 
Évaluation :
3

The truck was on empty. It should have a full tank of gas.

Michael S. 
Évaluation :
5

Great Job

Steven D. 
Évaluation :
4

Make sure that there's a truck/van available to your customers in a locations that they select instead of 20 min. out of their way. This is for U-Haul. Not the people who run the garage we picked the truck up from.

Delia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Windshield was dirty which wasn't great and airbag light was on the whole time. Also only got 10 blankets and wanted 24. But the location was great and Tony was in touch by phone to make sure he pickup was easy and the return was easy too.

Armand D. 
Évaluation :
1

I waited 1 hour for someone to show up with the key (the lock box was empty). I had to pay movers extra for that hour and I think some sort of refund is warranted.

Mary Ellen W. 
Évaluation :
5

Very helpful and professional

bert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAYLA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allen D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tonya S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN M. 
Évaluation :
1

Very rude customer service not friendly at all

MIGUEL V. 
Évaluation :
5

Very friendly staff! This process was super efficient and stress free. Rental was exactly as described, no last minute substitutions or location changes. Staff confirmed my reservation the night before, which was much appreciated! Will absolutely rent from them again.

Joel C. 
Évaluation :
3

The van smelled so horribly like horse poop....had to continuously spray febreeze to make it bearable. It was clean but the smell was so offensive my daughter and I had to drive with the windows open. Other than that the experience was okay

Lisa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO L. 
Évaluation :
5

This owner went the extra mile for us. Can't say enough about how accommodating and caring they were.

LARISSA F. 
Évaluation :
5

nothing. perfect experience. was even offered a drink while waiting!

MICHAELJ P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clark F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tracy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casandra O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eduardo F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ebenezer L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeff W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
2

My credit card was charged an additional 21 $and the receipt showed drop off time 24 hours after equipment was returned to this location. The equipment was used for approximately 4 hours; picked up and dropped off on same day. No explanation for additional charge.

Michael B. 
Évaluation :
3

Truck was old and the front end was very loose. On the highway you had to fight the wheel to stay on the road. The clerk just shook his head when I complained.

Alan B. 
Évaluation :
3

I was abit annoyed because the location I was supposed to p/u at did not have truck available and needed to drive 1/2 hour longer to a different location. Truck on empty. Filled up. Spent way to much because of unforeseen charges. Just paid because wasn't able to reach anyone to question.

Kenneth F. 
Évaluation :
5

Umar and Tony were awesome! I was able to rent the vehicle right away. The entire process was so easy. Thanks!!

Mary S. 
Évaluation :
5

The truck was very nicely clean and disinfected with bleach . The staff was really friendly , also they provided me gloves and hand sanitizer. Thank you for the great service in town! Highly recommended

Jackie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse T. 
Évaluation :
3

Could not find keys for first vehicle and 2and vehicle had check engine light on. Nothing like driving 250 miles and hoping it is nothing serious like the Uhaul rep stated on pickup

SCOTT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
2

It was a bad experience. I had to call uhaul like 6 or 7 times to make sure I wasn't charged a late payment for dropping off at this different location. I had to text the boss the person who checked me in because he incorrectly read the gas and forgot the dolly which I still ended up paying in the end because of “rental costs”. I had to argue with the person I dropped the truck off with to do the paperwork bc he wasn't assigned to be the drop off. He told me to pick up the truck from him and drop it off at the original drop off which is an hour half away. I had to go back and forth with him negotiating the closing of the contract. He was taking everything personally and told me that he gave me a ride somewhere so everything was ok. It was just a lot and I didn't expect all of it. I was overcharged by 10 $which is fine but didn't have to be that way.

Alex B. 
Évaluation :
5

Thank you Tony, for your help, cooperation, and professional care. Especially during this time of crisis. We will certainly refer you to anyone we know, moving. Thank you again, the Pete's

sherry P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Tony is a real credit to U-Haul. Outstanding service

william S. 
Évaluation :
5

Tony was a perfect businessman.

william S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elbrus E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn D. 
Évaluation :
5

Excellent service Tony gives us Handsenitizer and glows to save us from virus

HECTOR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Z. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scoot F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie S. 
Évaluation :
5

After some frustrating experiences with uhaul, I was glad to have Tony help me.

James T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

THis place accommodated me with a last minute booking. I was able to move out on time!

Roberto R. 
Évaluation :
5

Very friendly and nice customer service

German R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Tony was great! wonderful communication skills.

Deborah S. 
Évaluation :
5

Fast, easy, good pricing!

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

justin L. 
Évaluation :
5

The equipment was clean. Wonderful customer service Highly recommended!!!

Vernon J. 
Évaluation :
5

Why was I charged for cleaning 25 $please respond

Darl G. 
Évaluation :
1

I have used uhaul many times for out long distance moves( To and from NJ-Florida) and have always had a great experience. Unfortunately this time was the exemption, first of all I was charged nearly 1 000 $more than our previous rental( keep in mind the locations have been exactly the same all times)Second we where not given instructions on how to mount our vehicle to the car cargo( I was told to you tube it). And third the vehicle was not running properly had problems shifting gears which made the trip extremely scary. The vehicle was also not cleaned their was paperwork in the glove compartment from a previous person who rented it previously and a toothbrush. I am completely unhappy with this experience will look elsewhere for my futures moves.

rafael S. 
Évaluation :
5

Tony is really great and understanding about our rental needs. There were some concerns about the check engine light and tow/haul light, but he put me at ease. In addition, I really don't like the return the gas back as you got it. I don't know why it isn't full to begin with and return it full. Anyhow, looking forward to using Tony and his UHaul service again in the future.

Yardley W. 
Évaluation :
5

Tony and his daughter were very pleasant to work with

arnita B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arnita B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Philip T. 
Évaluation :
5

Tony was great. Very clear about the process and friendly.

Yahaira S. 
Évaluation :
5

Tony and his Team/Family are EXCELLENT. I will always use them from now on. UHaul should be proud to be represented by them!

Robert F. 
Évaluation :
1

The entire process for accessing the vehicle after hours is a mess. Users are required to take photos of themselves and their drivers licence, but there is simply nowhere to do so. There should be some sort of weather protected and lighted booth where users can take the required photos and access the keys to the vehicles upon confirmation. Also, the app is terrible. It works intermittently at best, restarting the procedure several times, and after finally accessing the vehicle, the app would not allow me to update the vehicle mileage at the time of pickup. this resulted in me being charged for 495 MILES of travel - a physical impossibility in the 1 hour and 15 minutes the vehicle was in my possession, unless I were driving 396 MILES PER HOUR!!! When I questioned the charge at the time of vehicle return, I was advised by the app that I would be contacted within 48 hours. I was never contacted, and then more than 30 days later I received a bill for 500 $. This is simply unacceptable

John M. 
Évaluation :
3

Let costumer know ahead of time they aren't getting the size truck they asked for.

erika A. 
Évaluation :
1

I went to receive my truck at 7:30 am and no one showed up. I was assured on the phone that someone would be there when I arrived. No one there till 9 am. Had to wait for the man to wake up a little more befor I could get moving. Lost a lot of time and it was t pleasant. I returned the truck swept and clean. It wasn't clean in the cargo at all when I got it. I drove there 20 miles to get the truck. None of the local places had one. I think mileage should be reduced to 10 miles and it would be more to my liking. I'm having to use your services again and it is going to be for a short distance and I'm afraid I'll choose another truck rental

Kenneth W. 
Évaluation :
5

Nothing. The manager went out of his way to be helpful!

Trishanna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly L. 
Évaluation :
5

Staff was very professional and worked around our schedule. Highly recommend this location to our community.

Jeanclaude K. 
Non reviews have been submitted for this location.

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