Customer Reviews for Twin Lakes Auto Repair
(Concessionnaire U-Haul dans le voisinage)

250 évaluations

1080 CR 612   Lewiston, MI 49756

(989) 786-0137

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 12h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(989) 786-0137

1080 CR 612
Lewiston, MI 49756

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 12h30 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

We arrived at this location at 3pm and did not leave until 6pm. The entire online and mobile phone process was incredibly frustrating with a multitude of problems. Firstly, uhaul.com and google stated that this location's hours are open Saturdays from 9am-12:30pm. I called around 4x and no one ever answered the phone nor returned messages. I called to ensure that all would go smoothly picking up our reserved uhaul as we were coming from 4 hours away to pick it up. Despite no one answering calls, we drove anyway as we had other people involved who were expecting us and we were desperate. When we arrived the uhaul was there, but the location did not allow customers any wi-fi access and the phone receptions were the worst we have ever experienced in our lives. All other uhaul locations that I am aware of allow customers to use their wi-fi even when they are closed, and will either provide a password or no password is needed, so that customers can process their mobile pickups and returns- but not this one! To add insult to injury, the owners' son happened to stop by the uhaul location to meet his girlfirend to fix something on her car. I asked if we could please use the wifi there because there was no phone reception. The son said they are closed on Saturdays and that he did not know the password so he called his parents/the owners, and they told him they wouldn't allow it and would not do anything for us and said that we needed to call the 1-800 uhaul number. So we did, and the wait time was ONE HOUR!!! And because there was no phone reception/0 bars for 98 % of the time we were at this location, my daughter and I had to repeatedly drive back and forth between the uhaul location and a gas station a few miles away (where there was slightly better phone reception) in order to do the rental pickup process. I finally got to the last stage of the verification process, and the agent closed/ended my chat because my contact person didn't answer the phone right away, Another 1 hour of work down the drain!! So then we called the 800-uhaul number again, hoping they could finish the verification process for us since our agent left us high and dry, and they said they couldn't and that we need to either go to another uhaul location or start the verification process allover again. So that took ANOTHER HOUR as again we had to keep driving back and forth from gas station to uhaul location to access phone reception. Altogether the entire "mobile" rental pickup process took us 3 HOURS of complete frustration and in 90 degree heat. The uhaul was also gross, it was dingy, smelled, and the steering wheel was sticky and disgusting. NEVER AGAIN!!!! Avoid this place and uhaul in general at all costs if you can. Use BUDGET RENTAL- their rates are WAY better and they offer discounts on top of better prices, in addition to better customer service. This uhaul location is fully aware of there not being phone reception there, yet they do nothing for their customers and do not offer any wifi/internet for them to pickup and return uhaul rentals. It would also be nice if they would update their hours of business to accurately reflect the days and times that they are open, so that customers are not left wondering why their messages are never returned.

Orenda Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD RAY F. 
Évaluation :
5

Nothing. Elizabeth and her husband were friendly and most careing people ever.

KIRK ALLAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT KENNETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
2

Be careful doing online pick up here, the service can be very poor.

Klohie R. 
Évaluation :
5

The gal doing the renting was nice and helpful. U haul needs to make the computer end of business better. All went real well.

KIRK ALLAN S. 
Évaluation :
5

Pleasant, friendly, quick service.

PETER GERARD C. 
Évaluation :
5

Put trailer Jack's on the tongues of your trailers.

PATTI ANN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL JOSEPH L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tari B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELDEN VANCE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA JEAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN LEE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene J. 
Évaluation :
5

Perfect customer service!

DAVID WILLIAM M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROGER P. 
Évaluation :
5

Very friendly and knowledgeable. Will definitely use this location, if and when the need arises.

MARK STEPHEN E. 
Évaluation :
3

The return sign was up and out of visability for easy use.

Nancy A. 
Évaluation :
5

Only thing is doors on Gm vans don't open far enough for Larger people

GLENN SCOTT D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara J. 
Évaluation :
3

I set up the reservation in Atlanta. At that time the pricing was correct. When i picked up the trailer at Twin lakes the amount was never confirmed prior to the associate running my credit card. The bill was 40 $higher and I had to wait while she tried to get on with “traffic” and get the credit back. It took quite some time - at least a 1/2 hour. Then she called her boss who gave her the steps to do a refund for the amount. At first the refund was only provided for 19 $which i then had to point out the difference of 41,28 $ for the whole reservation. In the end i was given the appropriate credits. It just took time which I didn't have much of.

AMY NICOLE R. 
Évaluation :
5

Outstanding service!!!

MICHAEL PETER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Satya N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDRICK VINCENT L. 
Évaluation :
5

Just keep up the nice, friendly service.😀

FENNETTE CORINNE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUANN MARIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN ANTHONY R. 
Évaluation :
5

Nice and polite.

Jennifer B. 
Évaluation :
5

Amazing, Perfect, Friendly, Helpful. I wont go anywhere else from now on. Thank You.

Tina G. 
Évaluation :
5

Great renting experience, equipment was as expected, service was excellent, will use them again.

DENNIS JOSEPH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT DONALD M. 
Évaluation :
5

Super nice people. Clean and comfortable truck.

ANTHONY H. 
Évaluation :
3

Full or hair and nut shells on floor. Drink holder sticky, truck performance good, trailer covered with snow had to shovel off to load car. Trailer towed well

TOMMIE DON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDRICK VINCENT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TOMMIE DON K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roger K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN JOSEPH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN JOSEPH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK ALLEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN JOSEPH H. 
Évaluation :
3

Lots of inventory and good location for servicing the Lewiston, MI area. Pick up was a bit inconvenient. Arrived 30 minutes early from scheduled pickup time but attendant wasn't available until 5 minutes after scheduled time.

THOMAS JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY KERR D. 
Évaluation :
5

I rented the car dolly in Gaylord Mi several weeks in advance and wasn't happy about having to drive 35 miles to pick it up the day I was supposed to leave. It disrupted and delayed my travel plans.

NELSONRAY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES RAYMOND D. 
Évaluation :
3

I dropped off the trailer in the middle of the night so I only had interactions with the online instructions. Everything went great.

Brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark J. 
Évaluation :
5

The only think was I ordered a 10ft and the guy never brought it back. So thankfully the lady gave me a discount and a bigger truck 26ft. Wasn't really upset but was happy the lady worked with us.

LOUANNE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan D. 
Évaluation :
5

Left turn signal/bake light wiring was loose and only worked very little

MICHAEL JOHN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER JON N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUANN MARIE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN CHRISTOPH D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug G. 
Évaluation :
5

Great service and very pleasant people !

LAURIE ANN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
5

Check engine light started flashing ran the code and it was misfiring from Michigan to Tennessee and the truck drank fuel, electrical system has issues cause some times I had head lights and brake lights had to have wife follow. People ask how come you didn't contact anyone well easy answer, as long as it still was running this 26 foot truck was packed with everything my family owns. Told when I returned the truck I was given a 1-800 number

RICHARD MARK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK WILLIAM N. 
Évaluation :
5

awesome, great service, good people. recommend highly

STEVEN WILLIAM W. 
Évaluation :
5

Très sympathiques et professionnels.

DOUGLAS CHARLES K. 
Évaluation :
3

I filled the gas tank at the nearest location to the drop off location. As this is a rural area, I then had to drive a few miles to drop it off. After dropping it off, I received an email that I was charged 3,16 $ for extra miles & 0,19 $ for rental tax. Really?? I didn't feel that was fair.

Sharon C. 
Évaluation :
5

Beth was great in getting us set up. Highly recommend .

DAVID RAYMOND R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITH M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stacey N. 
Évaluation :
5

Very nice lady

MICHAELANDREW P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL KENNETH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerard F. 
Évaluation :
5

You can't improve on perfection. Smile. They were great to work with. I M very much satisfied.

DONA MARION S. 
Évaluation :
5

Very professional and friendly.

KEN R. 
Évaluation :
4

The only complaint that I have is i have to make a 90 mile round trip drive to this location because they were the only location that had a Auto Transporter. There were 3 Transporters at this location while no one else in my area had any. It seems U Haul should have a better way to distribute their equipment around .

MICHAEL JEFFROY H. 
Évaluation :
5

The people here went above and beyond to help and provide the best experience i could have anywhere. Merci

Carolyn R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Put a trailer jack at each location so it aids in returning the trailers after hours.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy B. 
Évaluation :
5

The run-through of the trailer was all good

Christian T. 
Évaluation :
5

Staff very friendly and helpful.

Michael T. 
Évaluation :
3

The pickup location was simple and owners were very nice and friendly. We did have to buy windshield wipes for the truck as the ones on it were very deteriorated and did not clear the windshield. Other Than that truck was fine.

Michaeljohn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald S. 
Évaluation :
3

Dropped off unit on a Sunday. Business was closed. Handled process myself

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxanne K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxanne K. 
Évaluation :
5

They were having internet connection issues, but otherwise very good.

GORDON L. 
Évaluation :
5

Nice people, very helpful.

James S. 
Évaluation :
2

The lobby waiting room was very dirty not very nice. The area is very rural and has no Internet or phone signal to do any kind of online help. The location was over 30 miles from my home so not very convenient. I had to switch to this location because even though I reserved one in my town of Gaylord I was called and told a trailer was not available. Because of the extra distance I was told I could pick the trailer up on Thursday and still drop it off Sunday with no extra charge. I got charged the extra day. Overall a very bad experience and I'm not very happy with U-Haul.

Michael P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia H. 
Évaluation :
5

Very pleased with service - over and above!!!!

Pauline H. 
Évaluation :
5

Excellent service provided. Very helpful, nice people.

Lynn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold D. 
Non les évaluations ont été soumises pour cet établissement.

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