This was a drop off only for us, and after hours. Unfortunately the uhaul app continues to be a problem for me - I would not describe the interface as intuitive at all. The app should be much more deliberate about telling you when it needs location data, and for areas where there isn't good phone service, should be tested to make sure it will work still. The return process on the app was incredibly frustrating and had to be restarted a dozen times or more due to lack of gps signal at the location. I had to call for support because after uploading photos, something happened with the app and my booking disappeared altogether. I couldn't see any record of it as a past rental, or a current rental. I never received a notification that the return was complete, it was just gone. Jasmine who I spoke with on the phone was very pleasant and helpful and was able to confirm that we were done, and also helped me find the drop box. None of this is the fault at all of Twin Lakes Auto Repair - but it is a knock against the overall experience. Uhaul, I have to say the humans that are working on your behalf are doing a great job - helpful, friendly, and above and beyond customer service. The app is a letdown. There's a lot of potential but my experiences with it have left a very negative taste in my mouth.Gordon M.
Twin Lakes Auto Repair
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Lewiston, MI 49756
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Can't say. I was completely satisfied. The rental rep. was charming, smart, and efficient. Will definitely recommend.Deborah R.
Never have any trucks.Brandon V.
The best CS I have experienced in yearsDorothy G.
No cell service with AT&T at this location. Couldn't use the app to return trailer. Business was on vacation/had to call UHaul to explain situation.Ron C.