I've rented many uhaul trucks over the years and the service as well and have always received excellent customer service and a clean and well maintained truck. We had to drive a great distance in this truck and we wanted to leave it our destination city and drive our own car back. However, Twin Lakes Auto repair would not rent us that size truck unless we drive it back to their location (costing us an additional $220). Once we picked up the truck, we wondered if the requirement to bring it back was because they didn't want any other pick up site to see the condition of the truck. When we picked it up it was parked way over by a snowbank with a foot of snow on top that my husband had to scrape off and get the truck going. No one came out to inspect the truck before we left. Neither door closed and latched unless you slammed it several times. The drivers door was bent or had been hit or something as there was a huge gap between the truck body and the door allowing a cold breeze to come in in the snowstorm and blow on the drivers feet. The windshield wipers didn't hit the window all the way allowing the snow and ice to build up on the windshield on both driver and passenger side right in the line of vision. It was so noisy that the driver and passenger could not hear each other to talk while driving. But the best part was there was a filthy dirty sock stuffed in the passenger door handle. When I called the location to report these things I was told "someone else must have checked in that truck" …. Really? That stuff didn't happen. Overnight sitting in the parking lot. I would never recommend renting from this location.
JODIE L
Twin Lakes Auto Repair
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lewiston, MI 49756
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Excellent customer service here as well!
JOHN Nend of contract went smoothly
robin sThis is my third year in a row renting a truck from this same facility the service is great and people are always friendly will rent from here again next year and will refer anyone I know to them
ANTHONEY JBad tire blew out on I-77 in Akron at 9:00 pm.
DEAN S