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RONALD J
Customer Reviews for Twin Lakes Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very helpful and nice!
ROBERT MHighly recommend this site for rentals. Everything went smoothly, no issues.
KENNETH TI've rented many uhaul trucks over the years and the service as well and have always received excellent customer service and a clean and well maintained truck. We had to drive a great distance in this truck and we wanted to leave it our destination city and drive our own car back. However, Twin Lakes Auto repair would not rent us that size truck unless we drive it back to their location (costing us an additional $220). Once we picked up the truck, we wondered if the requirement to bring it back was because they didn't want any other pick up site to see the condition of the truck. When we picked it up it was parked way over by a snowbank with a foot of snow on top that my husband had to scrape off and get the truck going. No one came out to inspect the truck before we left. Neither door closed and latched unless you slammed it several times. The drivers door was bent or had been hit or something as there was a huge gap between the truck body and the door allowing a cold breeze to come in in the snowstorm and blow on the drivers feet. The windshield wipers didn't hit the window all the way allowing the snow and ice to build up on the windshield on both driver and passenger side right in the line of vision. It was so noisy that the driver and passenger could not hear each other to talk while driving. But the best part was there was a filthy dirty sock stuffed in the passenger door handle. When I called the location to report these things I was told "someone else must have checked in that truck" …. Really? That stuff didn't happen. Overnight sitting in the parking lot. I would never recommend renting from this location.
JODIE LExcellent customer service here as well!
JOHN Nend of contract went smoothly
robin sThis is my third year in a row renting a truck from this same facility the service is great and people are always friendly will rent from here again next year and will refer anyone I know to them
ANTHONEY JBad tire blew out on I-77 in Akron at 9:00 pm.
DEAN SI actually did not see anyone when I dropped off the trailer on Sunday morning.
WILLIAM MCustomer service there was not avail for our scheduled 9am pick up. We had to come back an hour later.
Autumn BJust a heads up to use the counter check in, and not the 24/7 as cellphone signal is very weak in this area. Very efficient and helpful staff.
Stewart RThumbs up location.
MICHAEL BReally nothing to improve, service was great!
gary kthere wasn't even another u haul there. if it weren't for a small sign hanging by the road I would not have known it was a u haul place.
RANDY LThis was a drop off only for us, and after hours. Unfortunately the uhaul app continues to be a problem for me - I would not describe the interface as intuitive at all. The app should be much more deliberate about telling you when it needs location data, and for areas where there isn't good phone service, should be tested to make sure it will work still. The return process on the app was incredibly frustrating and had to be restarted a dozen times or more due to lack of gps signal at the location. I had to call for support because after uploading photos, something happened with the app and my booking disappeared altogether. I couldn't see any record of it as a past rental, or a current rental. I never received a notification that the return was complete, it was just gone. Jasmine who I spoke with on the phone was very pleasant and helpful and was able to confirm that we were done, and also helped me find the drop box. None of this is the fault at all of Twin Lakes Auto Repair - but it is a knock against the overall experience. Uhaul, I have to say the humans that are working on your behalf are doing a great job - helpful, friendly, and above and beyond customer service. The app is a letdown. There's a lot of potential but my experiences with it have left a very negative taste in my mouth.
Gordon MCan't say. I was completely satisfied. The rental rep. was charming, smart, and efficient. Will definitely recommend.
Deborah RNever have any trucks.
Brandon VThe best CS I have experienced in years
Dorothy GNo cell service with AT&T at this location. Couldn't use the app to return trailer. Business was on vacation/had to call UHaul to explain situation.
Ron CElizabeth was very helpful with communications and processing my request. I look forward to my next rental!
Rodney RUhaul Lewiston, awesome as always.
Linda KThe woman behind the desk was friendly and helpful. Check in was quick and was even understanding of the issues with the truck on return (damaged before pickup the the 2 geniuses did not mention or note).
dale pThe owners Liz and Aaron were friendly and courteous! The service was fast. They hooked up the trailer I rented, showed me how everything worked. I will go there again!!!!
Scott UThe nice lady at the drop off in Lewiston twin lakes was exceptional. She called me to check on how things were going especially since there was an ice storm the day we were expected to return. Very awesome !
DAVID BDropped trailer after store hours,
Hugh SLocation was annoyed that we could not pick up a day early and were late to the appointment we had agreed upon the day prior. Truck was filthy inside - sand and pieces of broken items inside. Truck broke down mechanically on the way to the next destination but that is not the fault of the pick-up location however.
Brad Jvery easy to work with.
Dennis SIf you want to use the 24/7 pickup I would not recommend this location. If you are going there while they are open I would recommend this location. The service there was quick and friendly.
John Ngreat service
Steve MI will "NEVER" use u-haul again! And urge anyone I know to avoid u-haul . I went to check on availibility and price of equipment, when I returned to pick up equipment the price had doubled. I needed the equipment otherwise I would have told you where to put it. I am done !!!!!!
Art FPicked up after hours, so the only issue i had was there was no internet signal to check in. and I didnt know i could connect to their business wifi until i was very frustrated and called the business # hoping someone would answer even though no one was there and they did answer and gave me the password to wifi...
ARDIS ANA - Excellent customer service.
Thomas CVery friendly staff. We’re very helpful
Jeff BRien
John ATrès sympathiques et professionnels. Great company to deal with. This is the 2nd time I've been there.
Ricky KGreat service, told them what I needed they got it and I was on my way.
Ronald LNothing, fantastic service.
Ronald LPerfect.
TIMOTHY BQuick and easy
Marty PGreat friendly folks. Did an oil change and a few adjustments to my vehicle too!
Derek HBad beginnings make for good endings I guess.
Gary LI never saw any person and had to use the key drop. There was no wifi to do a self-checkout as the pickup location had said. Because of this I was unsure what to do. I did not see business hours posted.
Ron ZPerson responsible to rent it to us was in town shopping and no one else could do it. We had to wait 45 minutes until she returned.
FORD BThe BEST Haul in Northern Michigan...
STEVEN WGreat customer service!
Thomas C