Customer Reviews for Twin Rivers Auto LLC
(U-Haul Neighborhood Dealer)

116 évaluations

2115 Montevideo Rd   Jessup, MD 20794

(443) 737-4496

Heures

  • Mon–Fri
    De 9 h am à 4 h 30 pm
  • Samedi
    De 9 h am à 4 h pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/12/2022 - 1/2/2023: Fermé

Services dans cet établissement :

Pour nous contacter

(443) 737-4496

2115 Montevideo Rd
Jessup, MD 20794

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h am à 4 h 30 pm
  • Samedi
    De 9 h am à 4 h pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/12/2022 - 1/2/2023: Fermé
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly H. 
Évaluation :
1

Lied about the mileage on the truck to charge me more. I would've taken a picture of the mileage when I got in but my phone died

Juan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
1

You let someone Rent A Truck with No ID , some used My Name ,#, & Email address !!!!!!! Fraud !!

SHUNDRECUS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sargon O. 
Évaluation :
2

I cannot recommend it to anyone because they are not honest in their location.

Oscar A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
5

Easy drop off.

Dennis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy R. 
Évaluation :
1

There was a problem which rendered the rental unusable. I reported the issue to roadside assistance and my credit card was charged anyway.

Mikio M. 
Évaluation :
2

Price is to high and will never recommend to know one to rent..

Brian G. 
Évaluation :
3

I had reserved some equipment as well as the truck. However, no equipment was available there because it isn't a Uhaul store, it's an auto repair place. Why did the website allow me to reserve equipment? Very aggravating. Uhaul's website is awful.

Nisa P. 
Évaluation :
2

I asked if they could assist with getting my car into the auto transport trailer. The location is at the top of a hill and the lot is all gravel so I'd parked my low profile car at the bottom of the hill. The rep informed me that he couldn't help with loading for liability reasons. The rep at the drop off location informed me that isn't true.

Lecarl L. 
Évaluation :
4

Adhere to the posted hours of operation.

Rollin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yakubu B. 
Évaluation :
5

S.O.

Arish D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard G. 
Évaluation :
5

Very efficient pickup and drop off.

Craig H. 
Évaluation :
5

The staff at this location were excellent.

Alisa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yewlsow F. 
Évaluation :
1

There was a faulty parking break indicator that would continue to beep throughout the entire trip. Also was not explained the drop off process. So im getting charged a after hours fee that i told was somewhere in the bottom of the contract. It would be nice to not sneak in random fees that could have been avoided if properly explained and not dumped in the bottom of a long contract.

samuel T. 
Évaluation :
1

bad bad customer service so I will advice my freinds NOT to us UHAUL

SAID M. 
Évaluation :
5

Thank you for a nice clean main truck

SHEIK T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RYAN J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tranae H. 
Évaluation :
4

Very accommodating

KARRAM P. 
Évaluation :
1

THEY ALLOWED ME TO DRIVE OUT WITHOUT A RUNNING BACK LIGHT EVEN THOUGH THEY KNEW THAT I WILL BE DRIVING AT NIGHT. ONE OF THE ANCHOR CHAINS WAS BROKEN OFF AN I WAS TOLD THAT IT DOES NOT MATTER, THAT I CAN TOW WITH ONLY ONE.

Charles O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK F. 
Évaluation :
5

Nothing u guy are amazing . Thank you

HIFON S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JASON G. 
Évaluation :
5

Asd

Rachid C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emerson J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUSSELL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFONSO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMEON K. 
Évaluation :
1

They added $14 SafeMove coverage to my rental when I picked up the vehicle. I saw this 10 minutes after leaving the location with the truck and called them about it. They were rude and said they didn't know anything about it, all they did was hit print. I called U-Haul customer service today to have that $14 charge reversed and the woman on the phone looked up and confirmed that they added it at the pick up location when they were printing out my rental agreement. I'm getting money back thanks to your customer service representative, who was very nice and helpful, but I had to wait 55 minutes on the phone today to speak with someone. The previous year I rented from a location in Baltimore who overcharged me over double the miles I actually put on. I had taken pictures of the mileage when I picked up and dropped off the vehicle so customer service also refunded me the overcharge that time but it's two years in a row that U-Haul locations have tried to screw me out of money with fraudulent charges and I am beyond pissed off. I will never rent from U-Haul again, even if it cost significantly more to rent from a competitor. I have moved almost every year for the past 12 years and you have lost my business for life!

TREVOR H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Omar A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JASON O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esam A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Trent B. 
Évaluation :
1

I realize your low on trucks, however please invest in more

JEANNIE L. 
Évaluation :
3

Picked up equipment at 9:12 am

JEROLD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALANA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DALLAS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAMAL A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JORDAN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY A. 
Évaluation :
5

Everything went pretty smooth

Kelli D. 
Évaluation :
4

This was the second location for the truck pick-up. I had scheduled a pick-up at Charm City Auto, 4381 Hollins Ferry Rd, Halethorpe, MD 21227, for a 20 foot truck, and when I got there they had NO trucks and all the woman that worked there did to help was all corporate. She had no idea that there was a truck rental/pick-up for that day. The man at Twin Rivers Auto was much more helpful and friendly and did his best to make sure we got what we needed. I would never recommend the Charm City Auto location to anyone and was very upset with their lack of concern and knowledge.

John T. 
Évaluation :
2

I was charged for 2 truck rentals when I only rented 1. They gave me the wrong size, were not wearing masks, I did not receive both dollies or all of the pads.

Rachel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

stuart T. 
Évaluation :
3

My son and I were confused because we thought we had paid for the you haul the pulley where we returned it. The man at the U home was saying something differenthe. We added a car pulley the next day to the U haul and paid for but when we dropped it all he was saying he had to find out how much we owed

Theresa J. 
Évaluation :
3

Dolly was stored outside, and it was a rainy day when I picked up the truck and dolly. Storing the rental equipment closer together would reduce/ eliminate the inconvenience of inclement weather and be cleaner since the rain caused it to be a little muddy also

ZACHARY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Egbert J. 
Évaluation :
3

I hesitated to pull into this shop because it resembled more of a run down lot than a drop off location. The owner of the repair shop was very nice, the back half of his lot is rented out to somebody else so that may be why it looks off.

Patryk K. 
Évaluation :
5

Was so fast and convienient,

Keeta J. 
Évaluation :
3

Had to call Customer's service at drop off location because of bad wifi spot. She took care of everything, I highly recommen them!

mark D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny B. 
Évaluation :
5

N/a

Ervin K. 
Évaluation :
3

We filled more gas than we used and they still charged us for gas. We called to discuss this with the location and the guy who answered the phone refused to help us. He would only answer curtly call 1800Uhaul. Call 1800Uhaul. He also told my husband and “fuck you” before hanging up. We will never use this location or business again.

Greg P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adedotun O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia G. 
Évaluation :
1

I rented two trucks here and specifically stated not to include the insurance multiple times. On one truck I was overcharged and never refunded what I was told I would be. On the other truck the gentleman at the front desk was beyond rude and aggressive. I told me multiple times I had to call uhaul on a mistake they made. I was going through a really rough time during the need for a moving truck and they really made my life even more difficult. Their customer service was horrible and I will never do business with that specific location. I've been treated with dignity as a human at other locations. I'm a small business owner and would never treat other people like I was treated there. I hold nothing against uhaul but would address their lack of not just customer service and teach them that they represent uhaul and no one knows what another is going through before treating another human being like trash. I thank you in advance. Kindly, Julio Garcia

JULIO G. 
Évaluation :
5

I was in and out in less than 10 minutes. The truck was clean, filled with gas and I was on my way. Rolando Carpio provided excellent service. I would recommend this location to others and will certainly return should I need to rent a truck. Great service and pleasant experience. Billy E. Tingen

Billy T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEYUR P. 
Évaluation :
3

U-Haul guaranteed an 8AM pickup. I arrive shortly after 8AM to find the location closed. I proceeded to try and check out on the mobile app and ultimately received a call telling me the keys were in the ga tank, but I did not leave the facility until approximately 8:30AM.

James C. 
Évaluation :
1

Wrong fuel information! Cabin smells smoke! Area so muddy, service not so efficient

Ouafae T. 
Évaluation :
1

Wrong location never visited location and over charged rental. My privacy may have been violated. I will never recommend uhaul again. I have to wait 3 days for resolution. Awful experience from pickup to drop off.

Denise M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laura M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Karen P. 
Évaluation :
5

Nothing, everything was fine.

Lisa C. 
Évaluation :
4

It was raining and mud was I. The car but I understood

India J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yolanda B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jimmy I. 
Évaluation :
2

Unpaved and dusty

Nicole M. 
Évaluation :
5

all the service was excellent, thanks you

Juan David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hiram C. 
Évaluation :
3

Staff was really nice and accommodating. They made me feel welcome while waiting for my ride to pick me up.

Tracey K. 
Évaluation :
1

Terrible. Charged me for insurance and would not remove the charges. Bunch of clowns running show there. See google review to see similar negative reviews. Avoid if you can.

Joseph W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sheelah K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly L. 
Évaluation :
1

They charged me multiple times and wouldn't give me a refund. The receipt says everything should be $48 I was charged $123. They had me register the appointment online I paid online and then for some reason they ran my card again in store and now I have a pending charge for $123. I tried to call customer service and no one will pick up the phone. That location was the worst dealership I've ever been to their scam artist. I didn't even know U-Haul had third-party carriers. I'm currently disputing the charges with my bank I will not be using the service anytime soon. Worst most dirtiest place I've ever been to the truck was garbage as well and almost broke down on us. It was jogging in the whole ride.

Paul P. 
Évaluation :
1

Staff had no idea what they we're doing. We drove to drop off location and it was a gas station, the lady told me to just drop the uhaul by the dumpster and leave. I didn't feel comfortable so I called costumer service, while I was waiting on hold she came out to find me to tell me she couldn't check in the trailer. If I would have left I would have been fucked. So I told costumer and they found another drop off location. I drove it there and dropped it off. When I called costumer service the next day you tell them about my experience, they told me I was going to be charged a wrong destination fee and that the trailer hadn't been checked in. So I had to wait till the next day to call the drop off location to ask them to check in the trailer. They we're incredibly rude. The most stressful part of my move wasn't driving 2000 miles, it was fighting uhaul to take their damn trailer back. I don't ever plan on using uhaul, I'd rather walk 2000 miles dragging a sled filled with all my shit while barefoot then step foot in a uhaul store. Fuck uhual, use literally any other moving service. Fucking FedEx all your shit to the next place, it would be easier.

Tyler C. 
Évaluation :
1

There was an item on my contract (hand cart) that was not noticed before I left with the truck and for which I had to return to get. There was also an item on the contract (furniture cart) that I did not select and was not in the truck at pick up. I was not given a written copy of the contract at pick up. When I returned the truck the next day I was asked were is the furniture cart. I was told I paid for both. I am asking for a refund. Je

Carl P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug B. 
Évaluation :
5

I only worked with the owner's son, but he was very welcoming and made the drop-off a pleasant experience.

James R. 
Évaluation :
2

Employees who were at the location didn't know how to perform the check-in process and it took almost 20 minutes for them to figure it out.

Curtis A. 
Évaluation :
3

It was smooth and easy to get the truck. The location is not very attractive or "tidy," but I got what I needed and returning it was a breeze. So I'd recommend it.

Jonathan M. 
Évaluation :
3

U-Haul was very clean and in a convenient location. The gentleman that helped were friendly.

Nakia S. 
Non les évaluations ont été soumises pour cet établissement.

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