Online return system is horrible. My return was at 8AM I got to facility at 7:30 and didn't leave until 8:03 trying to get uhauls app to respond and move on to the next phase. Even after 8AM no one from Twin Rivers auto was available to help. If you are going to request the vehicle back at a certain time there at least needs to be staff to help properly check out with all the app issues and connectivity issues places.Benin B.
Twin Rivers Auto LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Jessup, MD 20794
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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I was charged extra for gas, when I actually returned the truck with more gas than when I picked it up. I had to call into customer service for a refund.daniel C.
Nothing everything went wellAnthony A.
The gas tank was not full and there was an engine warning light on when I picked up the truck. I was told after having to ask about it that it was just a catalytic converter and they have one on order. They guy thought the tank was full and told me just to bring it back full, but when I checked it had just over a half a tank. Since they said the truck would be fine, I still took it. Not happy with not having been told in advance about the engine warning light, and also feel like I was being tricked into filling the gas tank when I returned even though it was only half full.Chris S.
Lied about the mileage on the truck to charge me more. I would've taken a picture of the mileage when I got in but my phone diedJuan S.