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Paula knowles
Customer Reviews for U Loc It Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Have a truck available. I reserved a van, and when i showed up, i was notified Uhaul had taken the van from this location. I had to rent a bigger box truck and it resulted in a larger expense.
Greg SchneiderVery helpful and accommodating.
Robert QuattlebaumEasy drop off and the well light area made the night time drop off a breeze.
SCOTT LONGI had my stuff in storage at the facility and I couldn't of asked for a better experience. The staff was always kind and helpful. My belongings were never touched or rummaged through. I felt very comfortable leaving my things there
Alisa Metcalfe | Expérience généraleThey were closed despite a sign saying they should be open. I had to disconnect the trailer and move it into a spot. Then I had to download app to check it in. Then I had to take 6 pictures and upload them. All of this over cellular which took more time.
Bryan RayCalled because I had a early return, staff was extremely friendly and helpful. Enjoy the extra Gas I left for the next person (nobody should have 2 deal with getting under 1/4 of a tank
Austin HutchingsWhy do companies always ask about “getting recommended”?
William PembertonEnsure customers know that a 10 %t box truck does not contain a ramp to aid in loading & unloading items from the back of this size truck.
Carmen ManwaringTook the key and handled everything in an instant easy peasy lemon squeezy.
Clay KrugerDo need a better review of the return practice using your smartphone.
Jon BackWell my rate went up after I paid for it
Christopher FerrenThe young lady was outstanding
Barry WilliamsGreat service
James ReedVery polite and efficient. Great value
Shannon TealFriendly. They never bothered me. They were always cleaning or improving the place. Diffantly a good spot in granbury.
Amos G Cortez | Expérience généraleCharged for gas and cleaning fees. No communication. Do not rent here!!
Greg ALLENReturned clean, yet was charged fees plus erroneous gas charges, etc. Do not trust this location!!!
Greg ALLENVery efficient and very friendly staff
Andrew NeilZero complaints. Service was excellent and professional 👍
RANDALL VALDEZJennifer's service at the Acton location was awesome! She answered all our questions and everything went smooth with our rental!
todd walkerall went perfectly smooth
Dave GagliardoTire air pressure was a bit lower than recommended but Jennifer was extremely fast and could not have been any more helpful or pleasant to deal with. I absolutely and wholeheartedly recommend this location!
Brian RiceInconnue
Bruce McqueenThis was a pleasant experience. Everything went smoothly & hassle free. I will be back for any future needs. Merci.
Stephen ArthurJennifer is very friendly and knowledgeable.
Christy MartinesMerci.
Bobby UnderwoodAfter hours drop off
AMANDA OPELAll was good
Gerry HicksThe lady that runs this location is awesome always friendly.
Jeffery DeenBest customer service in Granbury. No improvement possible.
Sabra DreyspringI have dropped off equipment and rented equipment from this location. It is very accessible and well run!!
Lonnie LehrmanThis UHaul site understands and delivers excellent service. This is the site against which all others will be compared.
Michael DreyspringThank you for your kind service to a Marine Veteran!
Robert Barfield SwanI received the truck on Empty with gas light on. Was not expecting that. The check-in process was not as smooth as video makes it seem. Not sure why there was additional step to confirm my identity??? Fortunately, my brother heard his phone ring!
Phillip TuckerBest
DONALD JOHNSONNo improvements needed.
Pamela HillThe Uhaul system did not alert me when reserving the trailer that this location did not stock blankets. Had to go to another location to pick up the blankets for the move.
Barry CraigenGreat experience. No need to improve
Jeff DeenJennifer was absolutely amazing! She went above and beyond for husband by bringing him 2 bottles of ice cold water because he was having to unload the uhaul truck in our storage unit by himself til I got off of work! She brought him to tears just by that that act of kindness!
Bradly PalafoxI turned the truck in when no one was there and because the U-Haul app would not locate me . And they charged me for fuel and I have a picture of the fuel gauge at full and I know it was full because I put to much in at the station to the point were I couldn't add any more I prepaid and could not put all that I paid for. I will never recommend this place for drop off or storage . I'm extremely disappointed and I sat on hold . With U-Haul and requested a call back only to be called back and put back on hold then asked if I wanted a call back again and since then I have not heard a word. I'm done with U-Haul and the way they treat their customers.
Bruce WilliamsNo one was on site. I ordered a truck from a different location but was sent to this unmanned pick up. It took about 45 mins in the heat to figure out that the app wasn't going to work and I had to call the uhaul service line. That took longer. Finally got the truck to begin moving. And the Dolly I ordered wasn't on the truck. I contact uhaul and they tell me I can go pick one up from another uhaul site. Which didn't work. So I had to go buy a dolly. Then when I turned the truck in I called uhaul about the dolly and they told me they would call me back in 3-5 days. Wow.
Sarah TothJennifer, at the drop off location, is very helpful, and a great person to work with, she helped make our moving experience a little more tolerable. Great service and we would recommend them to our friends, for U Haul and for storage.
Gary BullardThe manager, Jennifer was always friendly, helpful and professional!
Dretha M Penton | Expérience généraleThe truck was 16 years old and in poor mechanical condition. The brakes were inconsistently sensitive to the touch and steering was loose as if the ball joints, tie rod and shocks needed replacement. Also, the wiper/washer didn't work. We paid over $500 for a one day rental and expected a better truck (this one has numerous adhesive stickers applied to the body that indicate a quick claim has been made for damage).
Andrea BarberAir conditioning in the truck did not work and we live in Texas.
Steve RoemingVery nice and supportive staff.
MARK KERTZ | Expérience généraleNothing at all
Jackie McclendonI was given truck that had only 1/8 tank gas drove it only 15 miles total from time I picked it up until returning it & was charged false gas charges so you could have it at 1/4 tank charging me for previous person failure to fill up I have pic if guage at pick up because it was only 1/8 tank then was charged over mileage I actually drive & for equipment I didn’t use & receipt showed bill to be $520 my card charged $750 and no one from there contacted me still
Cody LewisMy apologies I thought the packers called. I decided to use pods. I am in desperate need for packers Not one showed up over the last 5 days! If you do know anyone just to help pack...please give them ny number. 682-229-9299
Deb Rose | RéservationVery friendly service, nice clean and secure storage facility. Would recommend 100 %
Nathan M Philippi | Expérience généraleClean and convenient. No frills just storage. Easy in and out!
Michael A Hallet | Expérience généraleJennifer was great. Process went smoothly
Beth N Borgfeld | RéservationJennifer is always nice, friendly and professional. We never had any issues and she made our experience a very good one. Would highly recommend these storage units and U-Haul rentals.
TAMMY SMITH | Expérience généraleJennifer was very helpfull with all of my needs .
John A Kinney | Expérience généraleThe manager was wonderful to work with.
Paul C Young | Expérience généraleThe office staff was incredibly friendly and definitely made this place worth recommending!!
Ashley D Weatherford | Expérience généraleGreat manager and service….
Richard S Vaclavik | Expérience généraleStaff was outstanding!
Dale L Collins | Expérience généraleStaff was great! Very patient and always courteous.
Keven L Colthran | Expérience généraleI had 2 units on your Granbury property, I closed 1 and continue to utilize the other. I found them both to be clean on initial inspection. I have been repeatedly happy in all interactions with Jennifer in your office. She is very helpful and friendly. She is an asset to your company.
Mary R Marks | Expérience généraleI always got emails from them reminding me of rent due, confirmation of move out notice and notice of unit being empty. Fair rates and conveniently located.
Troy D Lee | Expérience généraleVery helpful and accommodating. Online payments with auto-pay made the whole process SO easy. If we ever need storage again, this will be our spot!
Sarah E Sebesta | Expérience généraleVery nice and helpful
Richard A Leslie | Expérience généraleI no longer required a storage site. It was a very convenient place and I always felt that it was secure.
TERESA NAPPIER | Expérience généraleI was never able to gain access to the unit. Calls not returned. Refund denied. I never made it past the gate as my gate code never worked.
Ashley D Killingsworth | Expérience généraleOffice staff were very friendly and easy to work with.
RODDY D EATON | Expérience généraleI had no problems. I would recommend this facility to others. Merci.
Paula L Waters | Expérience généraleJennifer was always very professional and friendly.
ANDY SUSTAITA | Expérience généraleI called to reserve a small unit and it was very easy. When I got there and realized that the unit was going to be too small the lady was so nice and found me a unit that would work for me.
Amber Collins | RéservationVery friendly, dated but clean property.
William Roy | RéservationFacility is as clean as possible for being old and worn out. Could use some paint and door weatherstripping.
BRENDA RITZ | Expérience généraleGreat staff
CAROL WOODWARD | Expérience généraleThis unit was so convenient and the price was just right for the size.
BRITTANY WYLIE | Expérience généraleSadie Cross should be there Friday or Sat to move in
sadie cross | Réservationwe recently moved from the south side of town to the north. We had to store many things prior to the move in order to sell the house so quickly. we were very happy. thanks the Shaums
sharon shaum | Expérience généraleI was told I was reserved at another storage unit. So I went there but thank you
Taylor Krieg | RéservationLady working this facility was very nice. She answered all questions n was well informed. Would definitely recommend this facility
LANE MCLELLAN | Expérience généraleWould use again
Jay Burks | Expérience généraleI did not use it
Chad Simpkins | RéservationThere was a promise made at the time I made the reservation of one month free rent, after a U-haul rental. When I got to the office of U Lock It I was told that they did not offer that discount. Rude
Jackie Patterson | RéservationVery prompt service polite staff
Privacy Request | Premières impressionsThey were very nice and helpful.
Privacy Request | Premières impressionsThe front desk person was new and pleasant. She didn`t know the system well so the check in process was a little longer than normal. We would use this facility again.
STEPHANIE RUCKER | Premières impressionsEnjoyed the friendliness of the staff. Efficient check in for storage area.
Privacy Request | Premières impressionsDid not have the storage building we were quoted. We asked for boat storage and were told size. We we got there we were told they do not allow boat storage.
Privacy Request | Premières impressionsHad available space very quick to get me sorted out for a unit
Privacy Request | Premières impressionsI got the wrong address when making reservation and did call their office to cancel 2 days prior
Privacy Request | Premières impressionsLinda was fantastic. She offered to keep my Uhaul instead of me having to drive it all the way back to FW, and she offered a free month`s rent to boot. It was a pleasure doing business with her.
Privacy Request | Premières impressionsUnhelpful
Privacy Request | Premières impressionsTrailer parking was in the weed, and also not a pull threw. which I was looking for. Staff was very friendly and helpful!
Privacy Request | Premières impressionsI found the person renting me the storage to be very pleasant and joyful. The unit itself was clean and dry. Thanks for making my experience great. Bill
Privacy Request | Premières impressionsI just showed up, got my unit, and a free lock : The lady at the counter was super nice and on top of things.
Privacy Request | Premières impressionsThe tree leaves needs to be cleaned up There are several yrs of foliage in the driving area of the facility
Privacy Request | Premières impressions