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MICHAEL H
Customer Reviews for U Loc It Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything went as planned. Reasonable rate for enclosed trailer! Under 20 bucks! Win Win!!
WILLIAM LProfessional but rushing to get you out. Which wasn't necessarily a bad thing..
PHILIP RThe manager of the U loc it storage was incredible. Would definitely going back.
GREGORY JNothing very polite staff and helpful
CHARLES CBe more customer friendly
WILLIAM CEasy mobile check in and drop off. No issues. Highly recommend.
ROBERT SGreat service and quick!
ALIA GFast, pleasant check out and equipment return.
Greg DGreat service
DAVID MGreat fast checkout
DARREN LSolid trailer tha towed excellently and fairly priced.. Friendly agent.
LORRELL CJennifer was very helpful and courteous. Helped me with a fix for my light hookup. Couldn't have been better.
DONALD SReported by person traveling with me that tail lights were not working. Brake and signals worked but not tail lights
PHILIP TCompliment: Jennifer was very quick in responding to our need in rescheduling our truck with a days notice...Thanks
DAVID GContinue to be professional when customers have time pressing issues and have a caring and listening personality 👍🏼
LUIS GThe only issue was the trailer roof was leaking during a heavy rain. Customer service, which I contacted twice for un related reasons was extremely helpful!
BRAD SI was very happy
JERRY FU Loc has the best service I've encountered in all of my uHaul rentals over the years.
JACK WThank you!!
TAMMY Cwist till the customer is outta the parking lot and help transfer stuff over to new trailer
ROBERT MVery pleased. No additional comments.
DAVID WI had a unit for seven years. I would forget my code and they were always patient
MICHELLE A | Expérience généraleCustomer service at this location is a good as it gets. Very efficient, fast and friendly.
WILLIAM TGreat service!
MELONI VThe truck was perfect. Price great. The truck just stunk really bad. Like dog. There was dog hair everywhere but it did the job. Thank you very much for a trustworthy vehicle to rent.
MELYNDA KThey had the size I needed today. Thanks. Everything worked as it should have.
WILLIAM HRepresentative was very friendly and knowledgeable. She had me hooked up and ready to go very quickly. The return was just as easy.
RICHARD SI remotely turned the trailer in. Internet usage was fabulous and the Granbury location was VERY professionally maintained and looked great.
RAYMOND Dvery fast and friendly
JAMES WExcellent customer service and professionalism. Merci!
Jason RReturn the vehicle on a Sunday so no railway to know Little or no room to pull in a 26 foot with a card dolly bind. Did the auto check in couldn't figure out how to use the app.
ROBERT MMy truck had a leak and got a lot of my stuff wet with the most being my mattress. Trailer wasn't clean
Katrina KFast and efficient, very friendly service! Would highly recommend.
FOREST SRenting a unit from any location make sure unit has been looked at and know if the unit will drive and run correctly
Lyle IManager very nice
JEROLAD GTreat them the same as I was treated and all will be happy.
CLAYTON DN.D.
Charles MGreat services and very helpful.
George SThe manager that was at this location was knowledgeable. She was also extremely welcoming even open the doors 10 minutes early for us. Help us hook up and fix one of our lights at no charge. Being a past U-Haul store in California at my Harley store. Wish that my employees were as nice and warm to the customers as she was to us. Her new assistant was learning. And also did a fine job. If you do reach out to this location, tell them thank you. I also had an issue with my drivers license. My California license had expired and I had a California extension. And there was a problem renting to me, but my friend was there and she was willing to take his license and change the reservation over to him. That helped us immensely , the next line is U-Haul should accept extensions without a picture. As long as the hardcopy matches the paper. That would've been devastating. We've been unable to pick it up as we had flown from California. Take this trailer to pick up Harley from the auction prepare for transport .
DONALD GThe process was as simple as possible, I was impressed with the system.
NATHAN PI have no improvement suggestions because my service experiences were both better than I expected! The U-Haul Representative quickly and efficiently connected and disconnected the rental trailer at pick-up and return.
RICHARD WThe staff is great, the facility is just a little dated, not much room to move around. But overall a very good place
Gary J | Expérience généraleExcellent service!!! I will always recommend this location because of the staff. Professional quick and friendly
LINDA WBut what about 18 miles and I filled it up just a little after half the tank good business I'll come back thank you
JOSHUA BFor some reason I went 17miles over the allotted mileage. I was charged for this. I'm not sure how I did that as I went straight to the loading location to the drop off location.
RANDALL FAfter reserving an appliance dolly along with the trailer I was told they didn't have any. Messed me up on moving a washer and dryer. The lady at the desk that hooked up the trailer was rude as well.
BRYAN RThe staff was accommodating and extremely hard workers, to ensure my needs were met. Thanks,
Paul A | Expérience généraleTrailer rental lot was hard to get in and out of. Parking lot and inside area was cramped. Lady working in office was not overly friendly; not rude but was in fact pretty sharp and short spoken. Trailer was in good condition and pulled great though. Good price for rental.
BAILEY RBest location in Granbury TX for service.
LYNDEL LIt was quick and easy to get into. Staff was friendly and efficient! Wonderful job! I appreciate you.
JEFFREY TWe were very disappointed to learn the company did not have the furniture dollies we ordered. Had we known in advance, we would have made alternative arrangements. Instead, we were just told they don't have them with very little effort to offer something different or problem-solve.
AMANDA HNothing. All good. However I was told I had too many blankets. Ha! They were all folded. My business as to how many and why.
PAULA KGreat customer service. Nice truck
KEVIN HCustomer service was excellent. Very professional
Linda GThe trailer was received damaged and then damage was blamed on me
Maxwell MI was charged for 2 days when I returned the trailer to the same parking spot in 8 hours.rented it at 2:30 returned it at 10:30pm the same day. The girl there said that I returned it the next night after they closed. I told them when I rented it that I was returning it that night. was charged twice,I called the 800 number to get a refund on one day.I have no idea how the girls could of missed seeing a 6x12 open trailer with ramp sitting in the same spot as when I picked it up.I was told it will take 2-3 days.
Glen HMaintain the same level of service. The staff did a good job and the trailer was fine. No complaints.
Obie AQuick and easy rental
Douglas SFront desk was very courteous & helpful - nice experience!
Shawna Hquick and easy.
Ernest SThe Stephenville and Granbury Locations had very nice and helpful staff. We did have issues with Uhaul changing our oder and having to scramble to go to different locations to get the super mover truck we had actually reserved.
Gregory BI had my stuff in storage at the facility and I couldn't of asked for a better experience. The staff was always kind and helpful. My belongings were never touched or rummaged through. I felt very comfortable leaving my things there
Alisa M | Expérience généraleFriendly. They never bothered me. They were always cleaning or improving the place. Diffantly a good spot in granbury.
Amos G | Expérience généraleThe manager, Jennifer was always friendly, helpful and professional!
Dretha M | Expérience généraleVery nice and supportive staff.
MARK K | Expérience généraleMy apologies I thought the packers called. I decided to use pods. I am in desperate need for packers Not one showed up over the last 5 days! If you do know anyone just to help pack...please give them ny number. 682-229-9299
Deb R | RéservationVery friendly service, nice clean and secure storage facility. Would recommend 100 %
Nathan M | Expérience généraleClean and convenient. No frills just storage. Easy in and out!
Michael A | Expérience généraleJennifer was great. Process went smoothly
Beth N | RéservationJennifer is always nice, friendly and professional. We never had any issues and she made our experience a very good one. Would highly recommend these storage units and U-Haul rentals.
TAMMY S | Expérience généraleJennifer was very helpfull with all of my needs .
John A | Expérience généraleThe manager was wonderful to work with.
PAUL Y | Expérience généraleThe office staff was incredibly friendly and definitely made this place worth recommending!!
Ashley D | Expérience généraleGreat manager and service….
Richard S | Expérience généraleStaff was outstanding!
Dale L | Expérience généraleStaff was great! Very patient and always courteous.
Keven L | Expérience généraleI had 2 units on your Granbury property, I closed 1 and continue to utilize the other. I found them both to be clean on initial inspection. I have been repeatedly happy in all interactions with Jennifer in your office. She is very helpful and friendly. She is an asset to your company.
Mary R | Expérience généraleI always got emails from them reminding me of rent due, confirmation of move out notice and notice of unit being empty. Fair rates and conveniently located.
Troy D | Expérience généraleVery helpful and accommodating. Online payments with auto-pay made the whole process SO easy. If we ever need storage again, this will be our spot!
Sarah E | Expérience généraleVery nice and helpful
Richard A | Expérience généraleI no longer required a storage site. It was a very convenient place and I always felt that it was secure.
TERESA N | Expérience généraleI was never able to gain access to the unit. Calls not returned. Refund denied. I never made it past the gate as my gate code never worked.
Ashley D | Expérience généraleOffice staff were very friendly and easy to work with.
RODDY D | Expérience généraleI had no problems. I would recommend this facility to others. Merci.
Paula L | Expérience généraleJennifer was always very professional and friendly.
ANDY S | Expérience généraleI called to reserve a small unit and it was very easy. When I got there and realized that the unit was going to be too small the lady was so nice and found me a unit that would work for me.
Amber C | RéservationVery friendly, dated but clean property.
William R | RéservationFacility is as clean as possible for being old and worn out. Could use some paint and door weatherstripping.
BRENDA R | Expérience généraleGreat staff
CAROL W | Expérience généraleThis unit was so convenient and the price was just right for the size.
BRITTANY W | Expérience généraleSadie Cross should be there Friday or Sat to move in
sadie c | Réservationwe recently moved from the south side of town to the north. We had to store many things prior to the move in order to sell the house so quickly. we were very happy. thanks the Shaums
sharon s | Expérience généraleI was told I was reserved at another storage unit. So I went there but thank you
Taylor K | RéservationLady working this facility was very nice. She answered all questions n was well informed. Would definitely recommend this facility
LANE M | Expérience généraleWould use again
Jay B | Expérience généraleI did not use it
Chad S | RéservationThere was a promise made at the time I made the reservation of one month free rent, after a U-haul rental. When I got to the office of U Lock It I was told that they did not offer that discount. Rude
Jackie P | RéservationVery prompt service polite staff
Privacy R | Premières impressionsThey were very nice and helpful.
Privacy R | Premières impressionsThe front desk person was new and pleasant. She didn`t know the system well so the check in process was a little longer than normal. We would use this facility again.
STEPHANIE R | Premières impressionsEnjoyed the friendliness of the staff. Efficient check in for storage area.
Privacy R | Premières impressionsDid not have the storage building we were quoted. We asked for boat storage and were told size. We we got there we were told they do not allow boat storage.
Privacy R | Premières impressionsHad available space very quick to get me sorted out for a unit
Privacy R | Premières impressionsI got the wrong address when making reservation and did call their office to cancel 2 days prior
Privacy R | Premières impressionsLinda was fantastic. She offered to keep my Uhaul instead of me having to drive it all the way back to FW, and she offered a free month`s rent to boot. It was a pleasure doing business with her.
Privacy R | Premières impressionsUnhelpful
Privacy R | Premières impressionsTrailer parking was in the weed, and also not a pull threw. which I was looking for. Staff was very friendly and helpful!
Privacy R | Premières impressionsI found the person renting me the storage to be very pleasant and joyful. The unit itself was clean and dry. Thanks for making my experience great. Bill
Privacy R | Premières impressionsI just showed up, got my unit, and a free lock : The lady at the counter was super nice and on top of things.
Privacy R | Premières impressionsThe tree leaves needs to be cleaned up There are several yrs of foliage in the driving area of the facility
Privacy R | Premières impressions