Customer Reviews for U Stor It Managers LLC
(Concessionnaire U-Haul dans le voisinage)

161 évaluations

701 N Blackhawk Dr   Westmont, IL 60559

(630) 963-1472

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h30 am à 4h pm
  • Dim : 10h am à 3h pm
Heures d'ouverture spéciales
  • 7/4/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(630) 963-1472

701 N Blackhawk Dr
Westmont, IL 60559

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h30 am à 4h pm
  • Dim : 10h am à 3h pm
Heures d'ouverture spéciales
  • 7/4/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
5

The person working at the desk during pick up was great.

Omar L. 
Évaluation :
5

Service was awesome.

Mary Lynn H. 
Évaluation :
5

There was a small issue with self pickup so our key was not in the box, but the staff member met us outside unprompted to hand us our key personally. We appreciated that even though we selected a self pickup option, we weren't just left to fend for ourselves.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wojciech J. 
Évaluation :
4

The truck had no air conditioning. We didn't find this out until after we packed the truck and were on the way.

Dan C. 
Évaluation :
1

Still waiting for an email invoice that the counter person said he would provide.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah M. 
Évaluation :
2

The UHaul app needs to be fixed. It was not working for me both on pick-up and drop-off and wasted two hours of my time when contactless pick-up was supposed to be convenient. If I ever use U-Haul again, it would NOT be through the broken mobile pick-up.

Samuel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Takiyah C. 
Évaluation :
4

The mobile pick up didn't work so I had to postpone our trip by 2 hours….why let me reserve it at8 if it doesn't work ….it was awful and I don't think it is ok

Kelly G. 
Évaluation :
5

when using the online return process the app used to return the vehicle is not very user friendly. The part to record the fuel level upon return would not allow an accurate level to be recorded and I was charged extra for fuel. the vehicle had more fuel than when I picked it up.

Gerald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
4

I expressed my displeasure at the gas mileage of the van. I drove a total of 6 miles filled it up & it took 2 gallons. That's nuts. A van that only gets 3 miles per gallon, you were ripped off when you purchased. However I thought the staff were great.

Henry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Annette S. 
Évaluation :
5

Friendlier staff. The man was rigid.

Prasad G. 
Évaluation :
5

Westmont was great. Villa Park which was our original pick up was horrible.

Annette F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FATIMA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor V. 
Évaluation :
5

Customer service was great and accommodating. The pickup and drop off were swift and easy. The price and the van itself were great. U-Haul made my move stress free! When I decide to move again, I will definitely be back to use the services.

Lucy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA H. 
Évaluation :
1

I had requested a pick up location and had to drive 30 minutes to a new location. I was only notified of this two days prior. When I asked if the trailer could be moved to the location I had originally requested I was rudely told no. At this location the representative was unable to answer any questions stating “you'll have to call Uhaul for that” multiple times. She also stated that She had never set up a Uhaul trailer to a hitch by herself and did not bestow any confidence in the hitch instalment was correct. We stopped twice on the way back to ensure everything was still hooked up. She also told me that the location I had requested to drop of my location did not excising. And that I would have to drop off somewhere else. I was in-fact able to return the trailer at the original location despite what she said.

Alyssa C. 
Évaluation :
2

On line registration was very difficult. Truck cab was not clean. Muddy mats and steering wheel had something sticky Tire indicator came on for left rear tire for all of ride on 2nd day. I checked the tire twice and no loss in air. A bit unnerving. I turned the car in one hour late and was charged for a full day.

Jonathon L. 
Évaluation :
5

Very friend and professional staff. The process was simple, fast and clear .

Rosa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vladimiir U. 
Évaluation :
5

excellent

Alireza B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anar B. 
Évaluation :
5

We love renting from U Stor It!!

Nora B. 
Évaluation :
2

Air conditioner in truck did not work The supplies I requested to help with move were not available when I picked up the truck making it very difficult

ANTHONY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Suggest be familiarized to the rented vehicle by going out to it and shown or have a chance to ask questions if have any. Ask the Renter a chance to do this.

Gary S. 
Évaluation :
4

The lady was so kind and friendly. Asked me if I had any complaints about the truck. The place was clean.

Andres J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILL C. 
Évaluation :
5

Easy, fast and right in the neighborhood. Couldn't have been better.

Alex S. 
Évaluation :
5

Very easy to return truck after hours

Derek W. 
Évaluation :
3

When I arrived for pickup there was no moving blankets or a hand dolly. Was told I'd have to find them from another dealer. When I complained that it shouldn't be on me to find the supplies they suddenly found a utility dolly & moving blankets The truck reeked of cigarette smoke. Didn't even realize it had an ashtray. Spent the next 3 days cleaning the inside at each fuel up just to get rid of the smell

Denis J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TANEKA N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
4

Only minus, kind of smelled like a zoo animal was in it.

Maria P. 
Évaluation :
5

Everything worked out well

John D. 
Évaluation :
5

Provide lower prices

dianne L. 
Évaluation :
5

Nothing it was the best experience ever!!

Shelly M. 
Évaluation :
3

When booking online, I booked some equipment with the vehicle. When I got there, they told me they don't have those equipment! I was lucky I reserved the vehicle for a day before my move, otherwise, that would've stressed me out.

HIVA N. 
Évaluation :
5

Everything went as planned.

James M. 
Évaluation :
1

I started with an online reservation quote of $45 plus mileage ($19,95/day + $25 for insurance) When I got to the location they told me it was $115. For 10 minutes I asked for an explanation and didn't get one. Instead I was asked to read a invoice that was written in a size 6 font and sign it. Due to time constraints on my move, I had no other option than to accept the increase and was too exhausted at the end of the day to dispute the charges. I will not rent from this location ever again.

Kathleen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BINAY C. 
Évaluation :
2

Communication was not good, never received a call back after many tries

Rigoberto A. 
Évaluation :
5

Very happy with customer service at a last minute request would use UHaul again as well as recommend thank you

Dale N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

I originally reserved a truck at the Broadview, IL location and when we got there they did not have a truck. The guy at Broadview was EXCELLENT. Sorry I did not get his name. He found a truck for us in Westmont. Westmont location had excellent help too. I was disappointed that we had to go to another location out of our way especially since I had been in there just two days before and confirmed my reservation. The guy at Broadview - again - was very helpful and Westmont location was as well.

Diana D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan G. 
Évaluation :
5

My experience with the Westmont location was excellent. The staff is friendly and knowledgeable. You can't improve on that.

JAVIER N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarehak S. 
Évaluation :
1

Can covered in snow, not cleaned off. Tire pressure light indicating low pressure. Employee has an attitude. Rude.

David W. 
Évaluation :
4

Have more appliance hand trucks. U-Store It person was/is excellent.

Samuel C. 
Évaluation :
5

This facility is clean, friendly, attentive.

Mary P. 
Évaluation :
1

Give your customers the correct keys. You charged me for going 1400 miles in 7 hours which is physically impossible. I have been calling all weekend about 7-8 times in the past 24 hours and no one cares to help me figure out this problem. Every time I speak to someone about it they act like it's the first time hearing about it so obviously no one cares. Unreal.

Daniel J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sam C. 
Évaluation :
5

Personnel on location were excellent as well.

sam C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry W. 
Évaluation :
5

Better signage for the main door was a problem in locating it

kathrine C. 
Évaluation :
5

Very neat and clean lobby area, the man behind the counter was quick and efficient and very professional amd curteous.

Shanna R. 
Évaluation :
4

Waaaaay. Too expensive

Ben M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA M. 
Évaluation :
3

Rented a truck a few months ago and paid same price for renting a van. A lady at the other location called me and gave me a great rate, no one reached out for this and I also had no idea it was an extra charge for fuel. Experience was fine but had a better experience at the other Westmont location.

Brett G. 
Évaluation :
5

Online check in and return worked great

Jim R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amrit R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN W. 
Évaluation :
3

The right rear turn signal was out. Vehicles should be inspected on a daily basis to ensure they're in drivable conditions

Francisco N. 
Évaluation :
3

We left an ipass transponder in the vehicle. I have Left a voicemail for the local location. I have Asked them to call me. I need To retrieve the ipass transponder.

John K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla H. 
Évaluation :
3

The contact less pickup experience was sub par. The website told me to go to the front desk and ask for the keys. The representatives there told me that was incorrect since the keys were in a lockbox on the outside of the building and seemed frustrated that they had to walk me to the lockbox to open it. The overall pickup time took much longer than anticipated.

Alisha M. 
Évaluation :
5

The van must have had compost in the prior run as it smelled like a barn. I could handle it though..

duane F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gail W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

great friendly service! quick and easy! thanks again!

Shawn B. 
Évaluation :
5

Customer service at this location was fantastic. I only wish my experience picking up the uhaul was the same as dropping it off.

Rosa R. 
Évaluation :
4

App and automated drop box worked as advertised

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlin S. 
Évaluation :
1

Better paper work, the truck given wasn't matching milage or gas indicator on paperwork, when notified, I was given the truck. Matching the paperwork but it has tire monitoring alert, had to go back to get it switched. Wasted more than 40 mins in back and forth

Ketul P. 
Évaluation :
5

Check cargo door operation and make sure if the cargo space has been cleaned that the seal on the bottom of the door does not freeze to the floor. I had to force open the door with a pry bar.

Patrick D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

abigail C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FAISAL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
3

Limited amount of UHaul equipment available through our new storage facility needed to move from one facility to another 5 miles away. We needed larger truck and only one was available. Others had checked out the other 2 pcs of equipment and were gone. Roundtrip we used 11,2 miles. We picked up on a Sunday at 10 am and did not leave until 11 due to frozen rear cargo door. After many attempts to force door to open, we waited in truck for options by facility and we positioned truck so sun could "heat it up", After 40 mins and no good options to get another truck the door was forced open and away we went. We finished at 215pm and due to our missing agent by 15 mins (had we not lost the time up front we could have finished the trxn in person) the truck was full of gas. We were contacted by UHaul by text and email the trxn and if we didn't do this online we would be charged $20. NEITHER APP WORKED AND WE WERE FORCED TO REPEATEDLY CALL TO ENSURE WE WERE NOT CHARGED EXTRA AND THAT PEOPLE WERE AWARE WE RETURNED ON TIME, WITH FULL TANK AND WE TOOK PHOTOS OF THE MILEAGE IN & OUT.

Patricia M. 
Évaluation :
5

Van was new, clean and included a lot of good safety features.

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne G. 
Non les évaluations ont été soumises pour cet établissement.

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