Évaluations des clients U Stor It Managers LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U Stor It Managers LLC

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kATHLEEN P. le

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Get a properly flushing toilet in the women's bathroom.

Roberta S. le

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Le client n'a pas laissé de commentaire.

Brandon M. le

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Le client n'a pas laissé de commentaire.

Ed K. le

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Price was high bill shows I came in at 5:11 pm I dropped the vehicle off at 3:30

eric B. le

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I returned the vehicle after-hours. Never saw an employee.

John S. le

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Le client n'a pas laissé de commentaire.

Aaron S. le

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Really happy with the customer service I received from the store clerk/manager who worked that day. Great experience.

ALIAKSANDR H. le

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Le client n'a pas laissé de commentaire.

Steven S. le

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I appreciated that the truck was present and clean, and that the process of getting the keys was smooth and efficient. The gentleman working the desk was very friendly and polite.

William J. le

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Nobody there for check-in.

Ambrae P. le

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Make it easier to check in and if there is an issue make customer service more accessible

Kennedy H. le

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Le client n'a pas laissé de commentaire.

Tim W. le

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Le client n'a pas laissé de commentaire.

Jonathan B. le

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Le client n'a pas laissé de commentaire.

Hesham H. le

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Le client n'a pas laissé de commentaire.

James M. le

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The pick up location itself was a nice facility, worker was efficient and courteous. However, I was extremely disappointed with U-Haul dispatch and their inability to get me the 16 ft truck I reserved anywhere within 10 miles of where I reserved it. The 10 ft truck was a bit too small and made it inconvenient.

Valencia R. le

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Le client n'a pas laissé de commentaire.

William C. le

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Le client n'a pas laissé de commentaire.

Christopher R. le

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Le client n'a pas laissé de commentaire.

James M. le

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Once I got a truck, everything went great. Reserving the truck was a nightmare. I had scheduled the truck a week before. The night before pickup I was texted that it was changed to a town 30 minutes away 3 hours later. I called and they apologized and changed it to one 15 minutes away at the correct time. I arrived to pick it up and it didn't exist. The manager there changed it to a location 45 minutes away. I refused and he said there was nothing he could do. I called and started screaming and I was provided a truck near the original location but by now it was two hours past my requested pickup time. My experience with UHaul is that their customer service people are nice and their trucks work well, but if you really need to be sure the truck will be there, don't count on UHaul.

Angie B. le

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I reserved a 17’ truck at this location due to the fact that the facility had hours of operation on Sunday. My driver did not have a smart phone to be able to do mobile check in. I was very unhappy when my reservation was moved to another location that did not have hours of operation on Sunday. I did not find this out until 4:30 on Saturday. I was told I could come get the keys and pick up the truck Sunday, however, I was 45 minutes away from the pick up location. I had to rent the 15’ truck instead from this location. I did not fit everything in the truck and had to go back with cars because of the mileage fee. I am very unhappy with this customer service and will be renting from budget or enterprise next time.

Bernard R. le

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Have truck waiting out in front, and have someone go over features of vehicle with you

Jordan S. le

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U-Haul has a confusing system where the U-haul central system sends me reminders, but so does the individual location. I got emails, phone calls, and texts all saying different things about my reservation, and whether or not I had to confirm it.

Andy H. le

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Le client n'a pas laissé de commentaire.

Anne G. le

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My son had to work, so I changed our pick up time to later in the day. Apparently this changed the rates/cost of our reservation. It was still a great vehicle and price for our move needs, however I wish they would have explained the change to me when I called and moved the pick up time to later in the day.

Arun D. le

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Le client n'a pas laissé de commentaire.

tony H. le

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Le client n'a pas laissé de commentaire.

christine M. le

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Le client n'a pas laissé de commentaire.

Austyn Y. le

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Le client n'a pas laissé de commentaire.

Ronald B. le

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Used their app to rent during off hours. Did not work. "Emergency Number" was not answered for 20+ minutes. Keys were not in the box. Idea is great. Poorly executed.

Michael B. le

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Le client n'a pas laissé de commentaire.

Eric H. le

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Le client n'a pas laissé de commentaire.

Ko T. le

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Le client n'a pas laissé de commentaire.

Chelsea J. le

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Le client n'a pas laissé de commentaire.

Judy D. le

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Le client n'a pas laissé de commentaire.

Daniel J. le

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Very friendly and the coffee is excellent.

Stefanie F. le

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The gentleman that checked me in was very nice and helpful...overall a great experience

Kiwanne D. le

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Was told to go to wrong location. Made me waste TONS of gas driving all over town. Not happy at all.

Jeaneth M. le

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Excellent customer service, and very easy on line process overall.

linda G. le

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Le client n'a pas laissé de commentaire.

Paul S. le

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Le client n'a pas laissé de commentaire.

david E. le

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easy and great experiece

Sarah K. le

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Le client n'a pas laissé de commentaire.

Richard O. le

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Everything was great with the van by it did smell a little. Maybe just offer an air freshener or something to make the long drives a little better. But everything else was fantastic!!

ed W. le

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Excellent facility and personnel. I highly recommend them.

Travis Z. le

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Customer service was great just wish when I reserve a 15 ft truck I can get a 15 ft truck instead of a 10 ft truck and not have to move till 330 in the morning cause of multiple trips....so a tip don't order online

William S. le

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Great service and both reps are friendly, helpful and a pleasure to do business with.

KEN B. le

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good place

Nathan J. le

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Le client n'a pas laissé de commentaire.

Ryan B. le

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We were sold a lock (2-3/4" disc lock) for the truck that was not the correct size to secure the truck. Please do not sell these to customers!

Nicholas C. le

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rented a van for the day van was filthy, had not been swept smelled like urine empty beer bottles in cup holders overall poor experience

Laura H. le

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I would never recommend U-Haul again and I will never use it again. My location was changed three times, the last time was 30 minutes before pick up. I was late and had to rearrange the day because of all the changes with U-Haul. You were unavailable to talk to through customer service, I waited 15 minutes on hold and then was hung up on. I will never use it again and I deserve a refund for all the trouble

Ahmed A. le

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Le client n'a pas laissé de commentaire.

le

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I was told that I would be charged $.79/mile but was actually charged $1 per mile. Please process a credit for the $.21 differential. Please let me know when the credit has been applied.

Liz R. le

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Le client n'a pas laissé de commentaire.

Mitchell C. le

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Le client n'a pas laissé de commentaire.

Tiffany L. le

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Alberto was excellent! Helpful and knowledgeable and very customer oriented, he is an asset to your organization.

Jennifer F. le

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Key drop box was not labeled - I hope we dropped it in the right dropbox! (There was only one dropbox by the main entrance so that is what we used.)

JOHN P. le

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For customers with other nearby options - like myself - schedule a more professionally run location for pickup. Both U-Haul and the location people dropped the ball on my pickup plan. Hours listed by U-Haul were different than the location offered, the location was closed on the day before my pickup and made it difficult to correct a pickup time error that occurred during the on-line scheduling, the pickup person was not scheduled to work on the pickup day according to others at the site altho he agreed to arrange things by phone but my planned day was delayed by a late pickup, that person mis-informed me about drop off rules concerning fuel replacement causing me extra time at the drop-off location. Otherwise, things went really smoothly!

FRANCIS M. le

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Le client n'a pas laissé de commentaire.

KEVIN F. le

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Uhaul makes it very difficult to rent a trailer. Althought the store I wanted to use had many trailers on site, they wouldn't rent one to me for 1 way use. I made reservations few days ahead of time and was told there was a good chance I would have to go to another location to pick up the trailer. They also said they would tell me that until I was ready to pick up the trailer. Pretty shady!!!!!

MELISSA H. le

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Old dirty messy - did not like this location would much rather have went to the Bristol U-Haul location on RT 13 and Bristol Pike which was my original drop location.