I understand that online check in is easy and fast; however, I accidentally left my phone at home. It's crazy that U-Haul charges money to have an employee do the return process. I had to drive back home and grab my phone, barely making the return time. Was an inconvenience. Be more flexible and don't charge for a service you should include in the rental process.
MARIA R
U Stor It Managers LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Westmont, IL 60559
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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There were no signs where to leave the rental. The parking lot where other U-hauls were sitting was around the back of a separate building for the key drop off. When dropping off the app continued to crash so I could not complete the self-check in. I called the U-haul customer service and was told there was nothing they could do to help as it was after hours. Overall the rental was a very poor process from start to finish.
Dawn REquipment was clean. Only challenge I had was realizing the key boxes were on a separate building. Other than that a good rental experience.
Barry KFront office staff were pleasant. Not like the grumps I have dealt with at the Crystal Lake u haul location. Great here- very poor there.
ROBERT RExcellent service. Rep on site was friendly and professional.
CHARRISE O