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KARANBIR GCustomer Reviews for U-Haul Moving & Storage at 17th St
Testimonials From Recent Customers
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There was mice dripping everywhere and the stuff were smelling of mice pee so I dumped everything at the waste site in Sherwood park waste services.
Maya O | Expérience généraleUsing the app was a horrible experience.
Jeff CNothing, whole process was excellent
Micheal FVehicle was filthy outside and inside had a strong smoke odor. Worked good though. Forgot to include moving blankets paid for. Check in girl was excellent
William RGet more help The gentleman that was there the morning I pick up my Auto hauler was working alone.. I felt bad for him .. there was a line up 4 people ahead of me and two behind me .. my p/u was for 7:30 am..didn't get out of there till 8:30 am. Should have a outside person, that would of help him out a lot Other then that everything work out great 😊
Lillian TOverall was good
RANVIR MExcellent people working there. Especially the nice young man who helped me. Thanks Janice
Janice BVery friendly and knowledgeable, very easy to complete the experience thank you.
Barry MEverything was nice thanks
Manipal SThe only thing was( Trailer had a dirt in it ) not cleaned .rest the staff was so polite and helpful !
sarpreet sWhen coming to 7403 17th St Nw Edmonton, We were in a unit A012 but when arrived April 1, 2024 our stuff wasn't there it was moved to a different unit and some else was moved in. with out notice of any cind, then had to wait to be moved in a new unit.
Matthew C | Premières impressionsMaking sure it's clean. The back had to be swepted and the inside of the cab had food wrappers, water bottle and dirty Kleenex. Was not impressed.
George BThe young people working were also great to deal with! Easy location for me to drop off. Thank you UHAUL During the trip, the Cruise Control stopped working. I think I forgot to mention this when I arrived as we were extremely tired.
RANDAL FThe rental was a bit muddy from the last rental but clean inside. Some fender damage but I took pictures of the damage as per the checkin process. Checkin and return went well and the staff were perfect.
Adam LEverything went very smoothly, pleasantly surprised. Staff were very nice and helpful. I've heard not good reviews about the location in Sherwood park so I decided to deal with this location instead, which I'm glad I did. The only thing I would recommend is having it fueled up before renting out, or at least above half a tank. The one I rented was just below 1/4 tank when picking it up. Other than that, great service and will definitely rent again from this location
Sheryl BA very well maintained location. No hesitation on my part when I needed a storage unit again. Very friendly helpful staff.
Darrel S | Premières impressionsCody, Evan and the other girl (who are all siblings) are an amazing trio!! Bravo for a great group of people and Uhaul reps!! My move was highlighted by these very helpful and courteous individuals.
Daniel C | Premières impressionsBooked a trailer when I was in Kamloops for a rental from Edmonton to Kamloops to move my stuff back they should’ve notified me that there was no trailer’s available for this move before I came to Alberta to start packing I could’ve easily picked one up in Kamloops and rented for the week instead and then I would’ve known that I’d have trailer for sure
Tim MThe staff were super helpful, knowledgeable, and provided an excellent customer service. I wish I could remember their names but literally couldn't be happier with staff. The only feedback I have is that we should have a 24/7 storage access and that it was a pain setting everything up digitally.
Sedrick G | Expérience généraleAwesome service nice spacious units
justin B | Online Move InOur storage unit was broken into and the uhaul staff did very little to assist us. They actually made us purchase a lock from them to secure the door that was broken. They constantly argued with us about garbage disposal, even though we paid for the use of the garbage cans. Overall, we did not have a good experience.
Jordan Z | Expérience généraleStay as you are
Jim VExplain a bit more going over the truck at rental time
Debora BStaff was great and prompt when I arrived.
robert SThey went above and beyond for the mistakes that were made with our booking. 100 star service!!! Thank you for making our stressful situation, easier.
scott dSign was not lit and location is difficult to find, but the service was excellent and employees were lovely
Morgan SPlease fix the after hour key drop off . Sliding slot is too tight and vehicle started beeping . I had to unlock it 3 times because everytime i tried to drop the key slot was too tight .
Navdeep MIn the winter months Make sure it is clear of snow around the unit
ROXANN C | Premières impressionsTheir customer service was exceptional, and the representative who assisted me was incredibly friendly.
Zeeshan GWell I'd like my deposit back..
Elton DThe staff are all very accommodating and very helpful over all I'm very satisfied with my experienced. Thank You.
Lea R | Expérience généraleDealing with this location is always the best
Kevin B | Expérience généraleThe girl who helped me was very helpful, and had a very pleasant attitude.
Bliss G | Premières impressionsTrailer had a significantly flat tire, needed to be filled
Mikayla PCame in, took less than 5 minutes to get trailer paperwork and off the lot with trailer in less than 10. Can't ask for much more than that.
Neal FGreat experience Nice people
Amrider LStaff was helpful for dropping vehicle
raman kAuctioned off my entire life prematurely. I lost everything because of these people. Childhood memories of my son. My own personal Childhood items. All my furniture. All of it gone, without informing me at all. I would rate them 0 stars if I could. I would never recommend this place to anyone
Lindsey C | Expérience généraleVery good service
Roman PLe personnel était amical et serviable. Would recommend this location again.
Charles LThe lady that served me has excellent customer service and was very helpful. Wonderful job You guys are amazing
Alex B | Premières impressionsThe young girl at this location was amazing to deal with, very polite and easy to do deal with. Give her a raise.
Darrell PBoth of the representatives that we interacted with that day were absolutely wonderful, easy going and comfortable. They were efficient at checking us in and hooking up the dolly. Checkout was also quick efficient and straight forward. Would absolutely go to this location again.
Kristin FFor after hours return go back to using your website like before. I don't want to use my data downloading your app onto my phone in the parking lot only to have to create a password that isn't strong enough only to forget it next time I need to use the app. Which by that time it will have to be updated again anyways.
Branden KFriendly customer service
Jafar AThe gentleman who was there was very polite, friendly and very helpful, I'm in a wheelchair and this guy hooked up the trailer for me and when I returned it he unhooked it for me also . And he did all this with courtesy and kindness. Thank you sir for making this a very enjoyable experience.
ELMER TYour staff are at the top!!
Sheila M | Premières impressionsMaking sure that the unit is working perfectly. Check headlights for instance which was very important because we were travelling 1300 km toward Vancouver. Had to stop on the way because the headlights were so poor which would be a danger to drive during darkness!!
Johan BGreat location, I rent from U-Haul a lot and I'm always happy to learn that this particular location has the equipment I need. Not only are they convenient for me but the staff are fantastic. They get you in and out quickly and with a smile.
Ronald HDriver rear marker lights were burnt out when picking up trailer
Skye SIt took over a week for my transaction to be completed when I returned after hours. This was way too long.
Jennifer WTruck was damaged and dirty, cleaned the interior before I returned it, and an empty vile of cocaine came out from the centre seat
James Geverything is very fine
Vadym Bquick,friendly, they know what they are doing.
Toe LMake sure the inside of the unit is clean before pickup
Darryl TThe staff were very helpful & fantastic to deal with.
Lauren N | Expérience généraleThe lady who helped me yesterday was awesome!
Todd C | Premières impressionsThe only reason I would not recommend is because we had mice go through our unit :(
Shelley B | Expérience généraleEverything was perfect, and locations should hire more people like the young lady that serviced my needs, she was quick, informative and easy to deal with and personable.
CHRISTOPHER ROther locations have long line-ups. I like this place.
John AGreat staff very helpful
Anne F | Expérience généraleAwesome people and place
Ricky P | Premières impressionsI rented a storage unit, as well as a truck, from this location. Every single team member that I interacted with was extremely friendly and helpful. I'm renting my equipment here from now on.
Nola SI booked and rented the vehicle for only 4 hours and I got charged for 2 days.. now it’s in dispute and don’t know how long it will take to fix it that also if they do
Gaurav MThese guys are easy going and prompt. 2 thumbs up! 👍
Sheila MOver all I was there for years and would recomend it to every one
Jessica L | Expérience généraleThe staff were incredibly helpful on check out day including the arrangement of the rental truck.
Mark K | Expérience généraleThe staff is very friendly and helpful. Thank you
Kelli M | Expérience généraleAll points checked. Loved my move experience with uhaul.
UMESH P | Expérience généraleJust to pricey plan and simple
John H | Expérience généraleStaff was extremely helpful and accommodating, Looking forward to future business here.
Clinton P | Premières impressionsStaff was friendly, and very helpful! Great experience!
Kelly S | Expérience généraleThe storage was get . Ty
JULIE L | Expérience généraleThe site needs maintenance.
MARTIN M | Expérience généraleAmazing customer service
Shannel M | Premières impressionsGood service. Very fair rate. Thanks
Herb D | Expérience généraleI was told I got 24 hr access and went to move my stuff in as my place flooded and I was homeless, and I couldn’t get in passed 9pm so I was lied to, also cancelled my storage and was charged another month and late fee even though I had canceled and moved everything out.
Faith R | Expérience généraleThe unit was already very dusty and dirty upon move in. Over the two months our belongs were there, a thick coat of dust settled over everything. The garage doors were not sealed to the ground. Secondly, we had a double unit with doors on either end. We were told we couldn't access both sides and could only use the one door which seemed very silly to me.
Evan S | Expérience généraleFelt bad for the guy who rented it to me. It still had garbage from previous renter. And he had to clear it out before I could go in. Think his name was Evan who was amazing at getting it cleared . Each time I was there he was very helpful and friendly. Because of him, I would return and tell friends to store there if they were looking for a place .
Larry M | Expérience généraleAll staff are very very helpful and No proudness and I recommend to friends and family members and other people because this UHAUL storage is safe and secure I have no problem at all this storage is very very good and Mr Darren slack is very helpful and very good person No proudness and very friendly and other staff also very helpful and friendly and No proudness thank you very much
Jalaluddin P | Expérience généraleMy storage period was a pleasure experience
Joseph A | Expérience généraleCustom service was amazing . Very friendly and helpful
JULIE L | Premières impressionsMuy cara para el poco espacio y Mi máquina para pasar la tarjeta no funciona
Horacio A | Expérience généralegreat people went the extra mile to help. very greatful.
Bruce W | Premières impressionsDoors were very hard to open in winter. Ice build up. Glass, and screws in the driveway when we parked at our unit. Possibly when someone next door moved out. Maybe an inspection of the road condition when someone moves out to prevent tire puncture or injury.
Lori H | Expérience généraleHad damage done to a truck canopy by someone Had property stolen, transmission etc Transmission worth 500$
Darrell K | Expérience généraleThe staff always did help me from my questions to my means of any task u need to accomplish..they were great ..ready and wer able to assist me to move on forward with a comfortable way with great effort ..I thank you uhaul 17th street ..
Alex A | Premières impressionsGreat overall, but there is a lot of ice in the yard. Staff need the resources to reduce slip hazards.
George B | Expérience généraleNice quick checkout
SIMON Z | Expérience généraleDespite the customer service excellence and security strengths, I was inconvenienced in difficult ways by not being able to pay online with a visa debit card which your extremely wealthy company chooses not to have the courtesy to offer its numerous clients; and I was very displeased to find rodents had been living well with my storage contents when I went to clear out my storage unit recently. Those two factors are enough for me to provide you with an "average" rating that downplays how good your staff are the the Edmonton 17th Street location, I will not use your company again unless those two very annoying problematic matters are reversed to my benefit.
Alanna P | Expérience généraleGreat staff clean facilities no complaints thanks
Brad H | Expérience généraleI was, an over all, satisfied customer for the last 3 and a half years at this location . The staff goes over and above to accommodate their customers and provide the highest level of convenience. Best for anyone who wants to load or unload their goods as quickly as possible in a safe, well lit, 24 hour access facility on the south east side of Edmonton .
Loryanne B | Expérience généraleGot my vehicle broken into being stored there and nobody did nothing.
Eric S | Expérience généraleOnly issues I had firstly I had booked a 10x15 unit online in advance almost a week before. when I got to the facility the unit was not availbale. It was my moving day so I was really stuck. The representative gave me 2 10x10 units but now I will be paying 300 plus dollars in storage. I was very disappointed but what could I do had no other option as by then there were no more 10x15 rooms available. I had booked a box dolly as well that was no available as well.All in all a very stressfull experience. But the employees were helpful.
narinder s | Premières impressionsRep was friendly and helpful
Rick F | Premières impressionsLove this location. I was moving on the west side and still love this place. They have been so nice and amazingly helpful when I needed it most.
Amanda L | Premières impressionsI had a storage unit for 10+ years and they sold it on me while I was in the hospital with health problems.
habeeb h | Expérience généraleVery accommodating friendly staff.
Cori P | Expérience générale.
Marc N | Expérience généraleVery good service
AMandeep S | Expérience généraleWould have appreciated that U-Haul buy back their $10 lock when U-Haul storage is no longer needed.
Tina I | Expérience généraleWhen i moved in there was garbege all around the units me and my sister took the time to walk up and down all the units and clean up the garbege it took 2 baskets and a bin but we swept and cleaned up since your short staffed around here and the staff are very nice and helpfull and do there jobs very well as far as i can see
Jason S | Premières impressionsTwice I had my motor home broken into there.
MATTHEW H | Expérience généraleWe had to access our unit twice and the locking mechanism was so rusty that it took two strong men and a tire iron (after struggling with a large screwdriver) to budge it. Took over 20 minutes each time. Very frustrating.
Eleanor P | Expérience généraleStaff and location, Excellent.
Assis M | Expérience généraleI would go out of my way not to promote your storage yard. a friend walked in over 5 times and was no idea once just gave the unit number. My car was broken into and the management did not care . You guys are an embarrassment and the 17 street store should be reviewed by upper management
SHANE R | Expérience généraleIt was always a pleasure over the years dealing with the staff at your storage facility. The location was convenient and a short distance from my home in Sherwood Park. Wishing you much success as you redevelop the property. Sincerely, Robert A. Buchanan September 03, 2022.
ROBERT B | Expérience généraleThe unit had lots of mice droppings in it and there was a dead mouse in one of my containers. I realize that sim things are out of my control but it was a little frightening to come across that when cleaning out.
scott h | Expérience généraleVery friendly staff & very accommodating. Prices are also very affordable. Merci.
Sylvie P | Premières impressionsMy trailer was broken into and have now been charged two extra months for a space I am not rentting
Trevor J | Expérience généraleExcellent staff. Very helpful.
Assis M | Premières impressionsTwice, the under storage of my trailer was broken into and things stolen. A lot of garbage, old cars, in the yard, someone living in rv in storage yard.
Tammy U | Expérience généraleAssisting staff member assured unit was cleaned and helpful in booking through referral from another uhaul location with no availability from which a truck was rented.
Jesse S | Premières impressionsVery friendly people.
donald k | Expérience généraleMy experience as rated above was mostly good. On the downside, the light in the unit did not work, there wasn't a padlock hasp on the door and, access to the locker was extremely icy throughout the winter..
Timothy R | Expérience généraleOur unit door was open and waiting for us. Very clean!
Lori H | Premières impressionsLove this location, staff are helpful and friendly. Turning angles are tight to get out, especially when there is a truck parked inside the storage area by the exit.
Elizabeth c | Expérience généraleAfter ALL of the issues I've had with my reservation with U-Haul, these guys were a lovely change.
Alicia G | Premières impressionsI would definitely use this storage facility again.
Wade S | Expérience généraleThe folks here are friendly and helpful and the facility is fine. I was disappointed when they discontinued vehicle storage … otherwise no complaints!
CORY W | Expérience généraleReceived email that your facility was no longer having RV Storage to remove unit from there!!!
John P | Expérience généraleI have been charged over $450 in extra fees that are wrong and now a hassel to have them removed. Poor managment finance. NOT HAPPY AT ALL!!!
Marty C | Premières impressionsWe were extremely disappointed that the 10 x 15 unit we booked and was confirmed a couple of weeks ago was not available when we arrived with the UHaul truck to unload just boxes of household items. The nice young lady at the front desk called around and tried to accommodate us however there were no other UHaul units in Edmonton. We were able to get a 10x10 (free for the inconvenience) for the month but our furniture will not fit into it as it is now full of boxes only. The young lady did give us a free month and we wait till a 10x15 becomes available. Unfortunately that will require a large part of one day to move everything again when that happens. So an unexpected hitch in our move.
Cara S | Premières impressionsQuick, easy, with friendly staff
ryan K | Premières impressionsManager (Darren) and employees were always friendly and helpful whenever I needed it
Ryan H | Expérience généraleThe office is not clean and storage room slider lock mechanism was very hard to open during to warping.
Sandra B | Premières impressionsGood job to the staff, one of the most polite, consistent and customer focus outlet l went. This is my favorite location when l need uhaul. Staff are very helpful and concern to the customer needs. I will recommend this location to anybody. Thats the reason l keep coming back. Thank you for rhe great service.
marietta t | Expérience généraleGood guys at this location
AMANDEEP S | Premières impressionsEverything was excellent!
Trina B | Expérience généraleReasonably priced RV storage unit, safe and secure
Lance M | Expérience généraleOther than the heat and light wasn't working ..everything was great.
Joey K | Premières impressionsI moved out in October and you say November!!!! Way to rip people off I’m not paying what a joke
Natasha B | Expérience généraleSome one broke in to unit 15 days from when I rented unit . Plus 3 other units and staff did not know anything about it tell I called them . You need to do things differently. Walk the property don't hide in office. They broke in to it two day before I came to add to locker. Storage space is not safe .
Joseph M | Expérience généraleThere is to many late fee charges. When u get behind it's hard to get caught up.
Kelli M | Expérience généraleUhaul is awesome. Josh and nick at 17 st is very helpful friendly and kind. Josh always helps where he helpful
jonandi s | Premières impressionsI only dealt with the management and staff through email and phone, but they were absolutely amazing!! They provided the exact remote service we needed.
KIM M | Expérience généraleMove out date is incorrect. Follow up was 2 months late
Nick B | Expérience généraleWe never received a light bulb for our unit. Every time we asked for one we were told they were out. We also noticed lots of mice droppings which caused us to throw out lots of our belongings.
ENRIQUE S | Expérience généraleIt was ok. Employees helpful & friendly!
Susan K | Expérience généraleStaff are terrible, no one knew what storage units were available. Site was overfilling with garbage and horribly maintained. I said I wanted a unit for ONLY a month. Checked out and everything after one month, they then continued to want money from me. Absolutely terrible and I will be using a different location better maintained next time.
Aaron G | Expérience généraleEveryone have been awesome.
Sharon T | Premières impressionsThank you! Everything went smoothly.
sally v | Expérience généraleManager and Staff were very helpful and accommodating to our specific needs!!
KIM M | Premières impressionsMy belongings were covered in mice poop and pee , had to throw everything of mine away .
Paige C | Expérience généraleStaff at this location were very helpful especially when things dont go as planned with the Uhaul reservations which happens often with Uhaul. But they are quick to accommodate with solutions.
rob j | Expérience généraleIf its possible to keep access longer or 24 hours that would be just amazing
CHRISTIE R | Premières impressionsI was alittle frustrated with the staff it’s very hard to get ahold of them and keep getting sent to reservation staff they need more people working there
Theresa S | Expérience généraleVery messy yard, garbage everywhere. Staff didn't know which sites were occupied and which ones were free. Very bad image and won't be using this again.
Aaron G | Premières impressionsI had mice poo all over everything! I called to cancel my storage, after I moved out, and they confirmed it was canceled (after waiting on hold for an hour), only to get an email a week later saying I owed them a late payment fee because I hadn't paid for something I had cancelled! Wait on hold for another 45 mins to cancel again. I hope I never have to deal with uhaul again.
Emily G | Expérience généraleTo call uhaul on 17 st was almost impossible to get through to customer service. There were times it took me 3 days to get through to them just to make a storage payment. When you did get through I would be put on hold and no one came back to answer the phone. Chane the GM would never reply to my emails I sent to him to make a storage payment or call me as I would leave my phone number for him to call me so I could make a payment. The phone situation needs to be looked at.
teresa w | Expérience généraleOnline there should be pictures of the unit. We 1200 square feet is deceiving I actually need a way bigger unit.
Adrienne T | Online Move InAm per was stolen from the uhaul site. Luckily it was found. We keep our site paid for yet the facility allowed someone else to put there stuff In our site. We checked twice and we would not have been able to park our camper. After notified them it was stolen no one called to see if everything was okay and if they could do anything. Answer yeas call check in with your customer help get video footage together offer to load in onto a Zip drive. When I spoke to mama her he said they(police) did not have a Zip drive to download footage. To me get dates and download it for the customer and police. This to me is customer service. I know If I was the manager I would have got a Zip drive for customer and police. Have rented before in other cities from uhaul and they were awesome unfortunately this has left a bad taste in mouth.
Kenneth R | Expérience généraleToday was going to be a terrible day if joshua didnt exist ( hope i write the name right ) .this guy is AMAZINGGGGG I called 9time today trying to figure out my storage unit and all the sh..t that goes with it. This guy answered all my question with the same enthusiasm on every phone call . IT TAKE ME AN OUTSTANDING CUSTOMER SERVICE FOR ME to take my time to write a review . I CAN NOT THANK YOU ENOUGH YOU MADE MY DAY AND MY ANXIETY LOVE YOU FOR THAT.we need more people like JOSHUA in companies
Fanya A | Premières impressionsThe online process stated that my lock would be ready in the storage locker. This was untrue. As we waited for the employee to come open up our unit we started to unload the trailer. After 30 minutes of waiting and having most of the trailer unpacked we than were told we had to be moved. Not happy. Also, the poor employee was alone on a Saturday. Definitely way to busy to be only having one employee working. Merci.
Lauren M | Online Move InFast friendly. And just all around helpful
Francis O | Premières impressionsQuit sending this to me. Had lot there for years
DOUG J | Premières impressionsA great experience from initial contact to completion. Good access just off the Henday and lots of room between storage blocks to get vehicles in and out.
Richard G | Expérience généraleJoshua has and continues to be very helpful! He has helped make this process easy for us!
Bobbi b | Online Move InIn person service and facility are great. However, anytime I called I was placed on automatic hold and disconnected after 20 minutes.
Marsha W | Expérience généraleDarren and his staff provided excellent customer service and assistance when needed. Merci.
amanda r | Expérience généraleI've never used a storage facility before so hard to know how to rate the service. I can say I had one issue with snow in the storage room but the issue was quickly resolved to my satisfaction. As there is usually only one staff person at any given time (at least when I was there) the service can be slow if they are serving another customer but the staff were always friendly.
heather c | Expérience généraleThank you! Had no issues and will definitely recommend and will be back .
Carolyn P | Expérience généraleMy unit was broken into and had property stolen. Was told the employees do a yard check twice a week but didn't notice when my unit was broken into for weeks. The security footage showed nothing because the manager said it must have happened prior to the last day on the footage (30 days). When I came to close my unit, Edmonton police were there and in discussion they revealed that theft from the property is a common experience and that this location has the highest frequency of theft related calls. Even though staff tried and were somewhat helpful, nothing could be done regarding my lost property or compensation because of the incompetence of security that has been in place. I will never use again nor will I suggest anyone to use uhaul storage for anything important or of significant value. I asked for a refund to at least cover some of the lost property but all I was offered was a credit to continue using the unit. Why would I continue using the unit if uhaul couldn't give me peace of mind to start with.
ron h | Expérience généraleEnded up getting a different storage unit company because repairs were never done.
Ashley B | Expérience généraleExcellent customer service. Would recommend to everyone.
JACQUELINE R | Expérience généraleVery accommodating. Didn't have the unit i booked online, but found me one that would fit my needs.
Kyle B | Premières impressionsNice strong humble organized personals thank you for everything ☺️☺️
Abdulaziz I | Expérience généraleAlways good service with secure storage facility. I will use U-Haul again in the future.
TREVOR B | Expérience généraleExpressed concerns about water leaking into my area and having 4 -2cube boxes saturated 3-4" on bottom. Fabric was still very damp and there was mildew damage!
Les Y | Expérience généralestaff was very friendly and eager to assist, answering all my questions and facilitating my rental from start to finish, thanks again!
Cathy C | Expérience généraleShould be two people working the office....ridiculous long waits in line to be helped otherwise a good facility
Todd B | Expérience généraleHad a problem with mice which damaged my sofa and was not resolved to my liking. It doesn't help Uhaul is its own insurance company. Not good for the consumer.
Pam P | Expérience généraleThe person looking after me was awesome told me about everything that I needed to know about
Angela V | Premières impressionsLocker is constructed such that mice can easily enter, and they pooped and peed and chew everything. I recently called and was left on hold, told agent. Asked for manager, he said he was manager and was busy. I emailed customer service in USA. Manager said complaints are bounced back to him. On site washroom filthy, dishwashing soap only soap available (do they know there is a pandemic), no paper towel holder, floor filthy, no garbage bin. I called U Haul about 4 years ago when I used 149 Street site. Told agent I was double charged. She said she would get back to me. Hasn't called yet. I moved out May 16, 2020 after telling local Pock-It Storage about the dirty U-Haul facility. Pock-It matched price and upgraded me to climate-controlled unit at no extra cost. During my check out process, agent at local U-Haul interrupted me 3 times during a one-minute conversation. Obviously no customer training. I got my receipt, thanked him and left. You just lost 100 customers. All the best.
EDWARD S | Expérience générale17st staff in Edmonton were very helpful and friendly
PATRICK O | Premières impressionsgood service, Im happy, staff are very nice. Its the best U-Haul. Manny Professional STAR
emmanual b | Expérience généraleStaff very helpfull and friendly..
alvin r | Premières impressionsTime after time, U-Haul has been there to accomadate all of my moving and storage needs. I will always rely on them for their great service and making moving and storage as smooth as things can be during a move. Thanks for your service!
TREVOR B | Expérience généraleI was lied to about the unit being lit. The latches don't line up properly and I could not open the unit by myself:( I left repeated messages for the manager to call me, which he says he never received :( Once I spoke to him, he was very helpful and accodating:) Payment was requested 17 days after I moved out by staff. In speaking with him that day he said he would make a note. Payment was request again 19 days after move out by email. I have an ongoing issue with the rental truck location that is still unresolved:) No I would not recommend your company even after decades of loyalty to you. The issue from March 7th should have been dealt with immediately and is still unresolved. Thank you very much for you time:) Lois Lesage 780-984-4977
Lois L | Expérience généraleThe snow hasn't been cleared in front of some units and there was dust on the walls inside so in my opinion the facility maintenance has gone downhill
CASEY V | Premières impressionsPeople are more than happy to help
Aimee D | Premières impressionsMove in day, I couldn't close the door to the unit. I looked to see if there was anything in the way of the door (my stuff on the inside) but there wasn't. Turns out the tracks the door closes on, we're full of ice. Nobody had cleaned the unit or made sure the unit would be move in ready clearly. I'm sure this isn't the first time this has happened. I'm sure it won't be the last. It was late and it was also the coldest day of the year. I just wanted to get out of there so when we finally got the door closed, I just wanted to go home, warm up, and sleep. I ended up going back to the unit a couple times and every time I went, the unit was VERY difficult to open. We had to use a crowbar to open and shut the latch. Or it wouldn't open. That amount of force and pressure was frustrating and def avoidable if the people maintaining the units, cleaned out the tracks before someone moves in. I mentioned something the second last time I went to the facility because it is so time consuming just to open and close the door. The man was great with me even tho I was extremely upset. He mentioned he would tell his manager but I don't know if anything happened. My unit also had a light but no light switch or pull string. No way to access the light bulb to change it unless I brought a ladder.
Cora-Lea F | Expérience généraleIncredible service and expertise displayed by all 3 men I spoke with. From initial contact, to the actual move in, everyone was great. I will definitely recommend Uhaul. Kathy
Kathy G | Premières impressionsThank you for the great service
tim w | Expérience généraleemail for Jessee McGrath does not work so detailed feedback can't be given and not sufficient space here to share my experience.
heather c | Premières impressionswhat
darwin s | Expérience généraleFriendly and knowledgable staff. Great experience.
Tyler B | Expérience généraleI had mice in unit and mold on couches. Also never had walk through when I cleaned out unit and then was told I owed for a month because the employee told me in office I didnt have to sign to finalize
Nicole M | Expérience généraleYou guys rock I came to you frazzled frustrated and confused And you had my back calmed me down and all with a smile.
karen d | Premières impressionsMice infested storage. When we asked management to fix an issue with our storage locker we were told to use "Irish spring soap" to keep mice away. Our storage locker door wouldn't close properly.
Ashley D | Expérience généraleGood team and helpful
muse m | Premières impressionsThe lady Jesse who helped me was awesome friendly organized made it quick and easy even though she had other customers she helped us all she deserves a raise for the amount of work she does
Amanda D | Expérience généraleAfter having the storage unit for less then a week, unit was robbed due to the negligence of the employees and lack of effort. The service after the incident was non existent. Terrible customerservice
colton c | Expérience généraleThank you so much for all your help
April B | Expérience généraleHi my name is wezira Abdulkadir I've been there for two months was clean and nice is very good
wezira a | Expérience généraleExcellent customer service. They got a hold of me right away when our unit was available. Always have gave me top notch service and professional results. I will not use any other storage facility 4 mo
TREVOR B | Premières impressionsOn found the onsite staff to be helpful and responsive both when getting a storage unit and returning the unit...Thank you
CRAIG C | Expérience généraleStaff was so helpful and freindly. This was the second time using storage and I will keep coming back. Merci
Lisa J | Expérience généraleUsed to be a convenience store and transferred to a dedicated U-Haul outlet. Good location, truck selection, and branch manager.
ROBERT T | Expérience généraleI haven't had any problems with U-haul. The 2 years that I used this facility have been great. Easy payment, decent facility and easy set up/move out.
TAMIKA T | Expérience généralePricing was great, service was great, it was clean and felt secure. I used a storage unit for about three years and highly recommend the 17th street location in Edmonton.
KATIE D | Expérience généraleGood conversation nice n friendly People
Alexander L | Premières impressionsThe storage area was not very well kept .
john& m | Expérience généraleThe help of finding a storage unit was very helpful. She went out of her way to help me. I thank those of you at U Haul for your exceptional help when it was needed. Thank You again.
Mary U | Premières impressionsI was disappointed that I got no refund on the rent that I had just paid.
Allan M | Expérience généraleThere is no security for storage outside the building, Our battery from our camper was stollen and we were told that they didn't look after those things you must have your own insurance.
victoria r | Expérience généraleJessee was completely disorganized and rude. They were very understaffed. They only had one trailer when we requested two. Nothing was ready despite numerous conversations. This scratches the surface.
Alyssa M | Expérience généraleGreat facility. Clean and accessible. Great staff.
bonnie H | Expérience généraleJesse McGrath is the most incompetent manager I've ever dealt with. She has no control over her staff or any idea how to run a business. Cody an employee is nasty and rude.Tries to scam customers.
Sean H | Expérience généraleThe unit had mice and a bunch of my stuff was damaged or needed to be cleaned thoroughly.
Aaron B | Expérience généraleNot a secure place at all. Wont reccomend.
augustine c | Expérience généraleRented a storage unit for about a year and had zero complaints, thank you so much!
Steve S | Expérience généraleno comment
JANET F | Expérience généraleThanks
Ryan D | Expérience généraleI booked a cargo van and a storage unit, but they did not have the van available. They did transfer the booking to another location, but they didn't let me know until I arrived at to pickup.
Aaron B | Premières impressionsThe young man who helped me yesterday was amazing. Was on his own and was very busy but handled everything with a smile and great attitude!
Lisa J | Premières impressionsQuick service
Karen M | Premières impressionsWebsite hours of storage accesss are wrong for this location. Which was a point of moving in there. Take it as it is unfortunately.
Tim Y | Premières impressionsGreat facility and safe
Pa C | Expérience généraleIt was a positive experience would return to uhaul if needed thank you
Susan C | Expérience généraleI would certainly use this facility again.
Mark D | Expérience généraleJust had a bit of an ordeal setting up bank withdrawl, but ok now.
TRACY C | Expérience généraleit was ok for the rental unit
DONALD M | Expérience généraleThe staff at this location has been very helpful from the beginning of storing our tools ,truck and trailer as well some furniture. thanks georgs
george s | Expérience généraleHad a really good experience with 17 th St. U-Haul, the boys in the offfice friendly and ready to help, wouldn't hesitate to recommend to others. Merci
Elizabeth M | Expérience généraleFriendly guy at front desk answered all my questions.
Stephen P | RéservationThe staff went above and beyond. Very busy place
daniel s | Expérience généraleStaff are friendly and efficient. Storage units clean and secure.
JAMES K | Expérience généraleThe staff at 17 street were willing to go the extra mile to be sure you were happy and confident leaving your unit.
Cheryl C | Expérience généraleI gave an average rating because you guys are too expensive. I had no other choice to use you guys as other options are limited.
Aman G | Expérience généralePoor storage facility, would never recommend it. Not secured at all.
Tyler B | Expérience généralevery friendly people...nice works👍
Paolo M | RéservationGreat customer service from staff. Very helpful, and always good at follow up calls. They are always busy there, but take the time to go the extra mile.
Wayne c | Expérience généraleGood service
Kuldeep S | Réservationreservation meant nothing. when we went to pick up the vehicle the office was in a different location and then there was no size of truck that we reserved plus then i suggested my own fix.
david d | RéservationI find the storage prices to be very expensive. I had a unit at this location for about 2 years and there was not one break. You should think about long term customers.
JENNIFER H | Expérience généraleWorked out great for me close secure storage staff very pleasant
Todd B | Expérience générale