The staff was amazing, friendly and very helpfull.
Neil YCustomer Reviews for U-Haul Moving & Storage at Arrowhead Towne Center
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Installer was friendly, informative and very helpful.
amber sEverything went fine, no problems or no issues. Great experience.
catherine tGreat service!
Bruce HAlso ordered moving help through app. Charged my card and then said I never ordered moving help. U haul equipment was good. But don't rely on moving help. I was left without assistance.
Corinna EVery professional, Thank you!
Brad FThe staff were helpful polite and well informed about the needs of my move!Great personality and friendly!
JULIA MAmazing customer service. Appreciate the personalized, empathetic and prompt help we received from all team members. Any ease and smooth transition in moving is gold
Ann RNice people on the counter. Easy to deal with.
Joe G | Premières impressionsI drove 19 miles and got charge for 5 gallons of gas. I have always rented with uhaul and this location a few times. Not anymore
KAREN PRien
Angel MTook less than 5 minutes to return and we were on our way. Nice staff
Lori RAll of the employees from the owner right down to the person cleaning were fantastic. Great customer service, clean facilities, easy to use storage units….everything was great. I would recommend this location to anyone looking for temporary storage, or to rent trucks/trailers to move items. Well done!
Scot V | Expérience généraleThis was the best experience I've had at U-Haul. Bastion was kind, helpful and quick. He had me hooked up and ready to go faster than I expected. Thank you. This will be my go-to location from here on out!
Ian HI did not like the guy said well don't want to rent to you at 7:30 because I a tired. It was not a joke. Lady help not super friendly. But ok. Some smiles would be nice
Sherry FMaintenance/cleaning guy is very friendly and helpful. Had to store my stuff here for over 5 years, love the climate control. Just moved yesterday and every box still has the tape on them, nothing is weathered, I think that's what I liked about it most. Office staff were always helpful. Merci!
Karen G | Expérience généraleI had reserved a pickup but was given a box truck. Created complications for loading and unloading. I had to call around to identify whick UHaul outlet had my reservation.
max kEveryone was super nice, Tim was really chill honestly thought about bringing him a sandwich when I returned the truck.
Nathan PReservation was quick and easy. Everyone I came in contact with the day of rental, from check in to return was friendly and helpful.
James MThis location was so unbelievably helpful and friendly I would use this location even if I had to drive longer to it!! Thanks for your kindness and great service
Chad MGreat service
Tom CShop was clean. Guys working there were really nice. The service was fast.
Mark WQuick service. Great job
David ECustomer service was fine. The air conditioning in the truck did not work. It blew hot air. This is not what you want on a warm day. After hours of moving furniture you look forward to getting into a truck with cold A/C.
Breck PKeep up the great work!
Sebastian DEasy drop off, we just dumped the keys in the drop box and never talked to anyone. Nice not having to wait in line.
Suzanne KThe price is based on a guess of mileage? Seems weird. Also I have other $18 after I paid $80 for 4 hours and they never sent me a receipt or a reason why? The vehicle was on time and filled up. Not a fun experience
James JMake sure the employee is more on top of what customer wants so the customer doesn't forget to provide they things they paid for.
connie fThe Customer service was Great, especially on the day of at the may minute. Merci
Timeka HThe staff are very helpful
Rajasekhar KOrdered labor on both ends of move. Never heard from anyone concerning the labor request.
Lamarr CGary was super helpful and friendly
David JMerci.
MARIA KJoseph D was great, helpful and patient.
vlad sWhen driving away I realized the fuel gage was almost 1/4 tank less than it was marked . When I returned it I replaced $31 in gas for 79 miles used. I tried to explain and had a receipt of gas I just pumped and that covered more than mileage used and the gage was where I received it but I was still charged an extra fual charge as it was one bar less that it was marked . I most likely should have turned around and brought back to show the gage was off when picked up but thought my word would be sufficient. Guy was kinda rude but I guess he was doing his job
Robert VS.O.
Paul ZGary was AWESOME! Thank You.
Gidget TEverything was great
glenn hEverybody at the storage facility were very helpful, very attentive and respectful.
Robert K | Premières impressionsVery nice and friendly stuff!
Vladislav SNo improvements to be made. All was good throughout complete process from start to finish
Tom BTim and Bastian were both very helpful making a last minute change and helping get us set up for our truck rental. Je les recommande chaudement.
RICHARD LHe did a outstanding job on my hitch. It only took them about an hour and a half. I would highly recommend anyone that is getting one to go there. They are very professional and fast.
Theodore BThe whole process was seamless. With pre check in I was in and out within 5 minutes. The return process was just as fast. Great service.
Kevin GGreat customer service!!
Robert DI don't think I received my receipt, at least I'm not able to find it
Michael HWindshield was cracked overcharged
Gerald kGood folks, friendly and helpful.
DAVID JEverything is good.Good service
Erich VAll perfect
LARRY HFriendly staff, easy to do business with, highly recommend this location.
Jeffry NEverybody at U-haul truly helped me every step of the way. I am very thankful.
Jametria HYou guys are great, friendly,
Randy GAwesome car,no problems.The guy who served me when I hired the car was awesome,the ladies Eve,Christie,who both assisted when I wanted to return the car were amazing and Gabriella where I dropped off the car was super helpful.Amazing Experience.
Phillip KGreat experience. Quickly rented a pickup to move a couch. Very quick and easy!
Cheryl SExcellent customer service 👍
BRADLEY SGreat guys, perfect.
Larry NFriendly and very accommodating.
Jack sThe staff at this location were the best! I will always use this location for moving and storage needs!
Patricia F | Premières impressionsMy only issue was how often the prices went up. It just got very expensive for me.
Victoria K | Expérience généraleTim and the staff at this location are great! Would definitely come back if needed and recommend this location to friends and family.
TREINEA T | Expérience généraleThanks
Walter B | Premières impressionsThe common areas were alway clean and well lit. They have carts for everyone's use. When I moved my stuff in the staff was friendly and helpful.
JENNIFER P | Expérience généraleWent out of way to accommodate me
Roger D | Premières impressionsAbsolutely Great Service!
TAKISHA W | Premières impressionsThe move was very well handled. Thank you.
Camille N | Premières impressionsStorage facility was fine, well maintained and clean. Units with concrete post in unit should be noted. Card reader checking in or out not easy to read, maybe because I am older.
LARRY W | Expérience généraleJoe was extremely helpful.I was disheveled, tired, and so over moving. Joe explained everything and made moving into storage the best part of this entire hated event. Thanks again Joe, you're the best.
MARK K | Premières impressionsThe staff is so helpful. My son had a meltdown and accidentally dropped his phone down the elevator. They went out of there way to make sure they got it back for me.
Jettah Z | Online Move InYou guys raised the rent to much and to often
Richard S | Expérience généraleI always felt secure there and staff were very professional.
Douglas D | Expérience généraleVery helpful made my move from out of state much easier
Jeni L | Expérience généraleTimothy is awesome!!
Tracy A | Premières impressionsThe store manager Timothy helped me and was extremely kind and knowledgeable. I would hire him for my business in a heart beat . Hard to find good people who do their jobs right .
Lindsey E | Premières impressionsI had been with Uhaul for decades, renting equipment. I have had my storage unit for about 10 years I think, but I got a call from someone who was part of a company wide audit. This person said that my veterans & over 55 discounts would no longer be available. I told that person & the management at the facility that as soon as my rent went up because my discounts being taken away I would be leaving. That was November of last year. I told management I was leaving and twice when I rented a piece of equipment, it was not checked in promptly and I was double charged. Then it took until 20 April 2023 to get around to auctioning of my property. All of this resulted in a total bill of about $860. Unacceptable. I WILL NEVER USE UHAUL SERVICES EVER SGAIN AND WILL HIGHLY ENCOURAGE ANYONE ASKING TO USE UHAUL TO GO ELSEWHERE DUE TO THE UNFATHOMABLE INCOMPETENCE OF THE MANAGEMENT OF THE COMPANY ! I WILL NEVER PAY ONE RED CENT TO UHAUL AGAIN AND SINCE MY INCOME IS UNGARNISHABLE, DON'T EVEN BOTHER TO TAKE ME TO COURT ! I WILL LAUGH ALL THE WAY TO THE GRAVE AS TO HOW A FINE COMPANY COULD FALL SO FAR DOWN INTO THE TOILET !
David C | Expérience généraleEveryone there were awsome to work with
Deborrah P | Online Move InClean facility, great carts for use, manager cares about customers and staff. Our best U-Haul experience yet! Merci.
Kim D | Expérience généraleStaff was always non helpful...
Joe M | Expérience généraleI have recommended your facility to several people, having used you a couple of years ago. Thank you for your help.
Mary A | Premières impressionsTimothy, the front desk associate, made everything so incredibly easy for me. He was very knowledgeable and courteous, even following up with a phone call the next day to make sure things went smoothly with my move-in. Five stars for Timothy!
TAMMY G | Premières impressionsDecided to move out due to fees consistently rising.
RHEANNA S | Expérience généraleI don't rent anywhere else. I have always found customer service to be excellent. Thank you for such a wonderful experience.
Mary G | Premières impressionsVery clean and easy access to stores my items very satisfied and will use storage again if necessary
theoria j | Expérience généraleHorrible customer service! Staff was very bothered to have to do their job. I rented a truck and a trailer one way from Vegas and was told the location does not do one month free storage. I will never use uhaul storage again!
Andrew T | Expérience généraleUhaul experience was excellent everytime I came in and your workers were always welcome me with a smile thank you all
Larry D | Expérience généraleOne thing I had a hard time with was the card that allows me to get into the storage. Every time I tried to clock out of the storage it wouldn't let me it kept saying access denied. Just had a hard time getting in and out with the key card
Yahzmeen H | Expérience généraleI have been through so much this past year and having a unit at this U-Haul location has been a tremendous help to My family. U-Haul worked with me when I was having trouble making a payment and always stayed on top of everything. I would definitely recommend u-haul to everyone i know and most definitely will use them as a go to when needed be. The staff there is a great one no doubt about it and Stephanie has been the most amazing employee, the most hospitable person you could meet, superior customer service, all around a great person, thank you. The janitor there is a great guy definitely someone to keep long term at any industry, very kind and friendly with outstanding customer care. Thank you to all at U-Haul for helping me get through this tough time in my life, you all are amazing.
Christa W | Expérience généraleStorage is expensive with no perks for loyalty. Increased pricing for the same unit and was not provided a pro-rate for the month of March, even though I just paid $200 on 2/28 and moved out 03/06. So I'm paying for space I'm not even using. Ridiculous.
Shaneqwa H | Expérience généraleUnique situation… coorporate notified
Diana H | Premières impressionsSadly to say I had to move out due to the 3rd price increase in 2 yrs
Joe & | Expérience généraleThe fellow that helped us was very courteous and we appreciated that. Since we are senior citizens, the clerk gave us a good location for a storage unit and we were very thankful. Leslie and Ann Sherman
ANN S | Premières impressionsMerci!
Mac C | Expérience généraleThat feller in the store with the red hair is some sorta saint, give that man a vacation to cancun or something.
Jordan T | Premières impressionsI want to Thank Store Manager Megan and phone agent Whitney for their compassion and professionalism. I was dealing with death in the family and other things and I needed someone to be concern that my needs were being met. Because of my interaction with you, I highly recommend Uhaul! Excellent facilities and service. Merci.
DAWNETTA M | Expérience généraleI have rented a unit from the facility by Arrowhead mall for over 4 years now. The manager 4 years ago was fantastic! I mostly just needed the unit for receiving large shipments on pallets. Uhaul provides a service for this which I paid for. The staff 4 years ago was also fantastic. The janitor always stopped to talk to me as well as the staff in the bay. However, it's now 2022 and in the past 6 months there have been several manager changes. Each one has gotten worse. They would give me a hard time about my shipments being dropped off. They gave the delivery drivers a hard time and didn't want to sign for my shipments being dropped off. They would call me an hour before they close and insist that I get there to take the shipment before the office closed. It became unreasonable. I was told that the owner was the one giving them a hard time and in turn, the manager was passing that on to me. The final straw was when the new manager called me in and told me they'd have to add $10 a month to my bill (after I'd been renting at the same price for 4+ years) because they had made a mistake and needed to charge me more. Not sure who taught these guys how to run a business, but I hope the extra $20 from my last 2 months was worth losing a customer who was paying $170+ a month for over 4 years. Good luck, your new management is terrible and do not treat your customers with respect.
Kyle S | Expérience généraleEmployees seemed like they hated there job (Hunter & Asian kid)...except for the guy with the beard & baseball cap. Phone rep screwed up my reservation.
John M | Expérience généraleKeep up the Great work!! Very professional !!
Larry D | Premières impressionsHated it. Charged the wrong amount. Paid for a air controlled unit and I was out in a non- air controlled unit. Items were ruined. Employees misspelled my address and number on file. Truck rentals are old as dirt for almost three times the posted price with early return. Horrible rate -10.
Kaila J | Expérience généraleDidn't know that I needed a card to get in the building
Veronica A | Online Move InAll the staff working the day I moved in were very kind, patient, and helpful. Thank you for making me feel like I can trust the team at this location!
Krystian G | Premières impressionsThanks to Google Maps I got your number and I got to talk to somebody at U-Haul I appreciate the fact that you guys stay open longer so that people can use your facility better I would recommend you haul to everybody and all these other places that want to store your stuff need to get on the same page as U-Haul they've got a good system
WAYNE G | Premières impressionsClose to our house. Very easy to unload store ect
dale l | Expérience généraleMistakes made on my reservation forced me to go to another location. Confusion, miscommunication, higher price than quoted on the phone. The guy 'helping' me didn't listen and seemed like he wanted to be somewhere else. Just a mess
John M | Premières impressionsI had a reservation. When I arrived we checked in. The agent helping us places the Erin name on the account. Then he gave us directions to a unit number that was incorrect, it was the incorrect unit number. Then when we received the correct unit number. We unpacked went to the unit , there was a lock on it. We informed the front desk they sent an agent to unlock it. He found out that his key didn't work, Notified us that it was a customers lock. That UHaul were not allowed to cut the lock. However I could go get a lock Cutter and cut it off. Inform them that was not my responsibility. They had no other units the size that we had reserved that was climate controlled. We had to repack the truck and go find another storage unit. A horrible customer service experience.
Lionel E | Expérience généraleThey lied tome about a free months rent. Couldn't figure out when I was supposed to pay my rent even after I tried to go pay it. Then charged me late fees which were later taken off.
JACOB G | Expérience généraleThe guys at the front desk always communicate really well. I really like working with them. Also there's a guy that is constantly cleaning the storage area. I really appreciate his dedication to making the place feel safe and clean.
Damian S | Expérience généraleI am happy w the service. Thank you
omar j | Expérience généraleGreat place w friendly,helpful staff!!
CRAIG M | Expérience généraleI reserved a first floor unit, that should have been climate controlled. I got there and it is a lower level unit, not climate controlled. Accessing my unit is hard. The doors are blocked by regular cars parked so I cannot back my trailer to it. The elevator is slow, slow, slow. So you are stuck in the sweltering heat. Not a great experience. We have a couple units in Phoenix that are way nicer, I should have gotten another one there and just made the drive.
Jennifer R | Premières impressionsThey rented me a locker that was already rented out I placed a hold on unit online but that wasn't useful I was charged twice and still waiting on my refund very inconvenient. I went up the street and didn't mind paying the extra charge for a 10x10 I would have rented with uhaul but apparently no one knows what they are doing there
Nicole B | Premières impressionsEverything went great. We were told we would get a 10 x 10 when we arrived but all that was left was 10x5.....we eneded up being able to get a 10x10. They were very helpful and accommodating.
CRAIG M | Premières impressionsSuper experience. Shout out to Jennifer and Savannah. Merci
Lorraine B | Expérience généraleReally great facility to store things at. Well lit; fair price; after hours keycard entry; plenty of doilies to use. Couldn't ask for a better experience.
Jacqueline G | Expérience généraleDispute feedback has been left with Mr Ashdown, and name? Mgr next to him. Spoke to bothe about Ms Ruckers rudeness and disrespect at move out. Im elderly woman, very upsetting. Other mgmnt. have been supportive. She needs mgmnt. observation of mental, psych meant., work stress related??
Debra R | Expérience généraleMy wife and I are very grateful and thankful for you President of UHaul Corporation for providing a safe secure environment, since 2000 through June 2021. The UHaul Storage Unit Facilities were always clean and will always remember how kind and considerate your UHaul Staff has been very Professional.. We thank you!! Thank you UHaul Corporation so, much for the many years providing security and protection of our precious family property. UHaul Corporation, Thank you, and your professional Staff and professional Teams for always providing excellent professional quality customers services. Thank you, !! Sincerely, Mr. & Mrs. Douglas Thulin
Douglas A | Expérience généraleTreated us very well
DALE L | Expérience généraleThe move in was horrible the employees could not help us . We pull up in our rent trailer after driving it from Oregon planning to empty into the storage unit . To our surprise the unit had a pillar in it and it was half the size we paid for. Tried to talk to the employee about it and he said to bad that what you get. The manager was no help at all I would never recommended them. To say the less we move all of our stuff to a different storage company.
Debbie G | Premières impressionsSmith's. Jennifer who assisted me was very professional and accomodating. She has so much knowledge and a definite asset to the customers that she reaches out to. Merci.
Lorraine B | Premières impressionsThe manager Jennifer, is outstanding! Provides extraordinary services and is a real credit to the U-Haul corporation. Having people like her make it a joy to use the services that are provided. If we were not moving we would still be storing our excess items with your organization. Thank you so much for all the services you over the years.
Don C | Expérience généraleThey honored their word and were courteous. I would recommend and use them again. Rates were reasonable as well.
George G | Premières impressionsVery helpful and friendly staff. I will use this location again as needed. Very convenient.
Robert D | Expérience généraleHard working staff and helpful.
Robert D | Premières impressionsI sold my U-Haul Stocks, I emptied my storage, and I have 5 family members doing the same this next weekend
Stephen L | Expérience généraleI encountered a problem trying to lock the unit; after a long exhausting day, I couldn't get the top part of the latch to slide forward placing the plunger into the hole in the door frame. A young man from the office came to help but was unable to get the latch to engage as well. He told me no one would be available to fix it until morning. Obviously that wasn't acceptable. He left to see if someone else could help. After standing at my storage unit for about 10 minutes I went outside to see the young man who had been helping me was now in the driveway assisting people w/ their rental trailers. So I called the U-Haul main number and held for nearly 15 minutes. While I was holding the young man comes to me to report that his manager is gone and she's not answering the phone because she's off duty now. I was also told there was no emergency number because this problem had never occurred before. The lady who answered my call shared that if the unit couldn't be locked, the store had an obligation to move my belongings to a secure facility if that was needed to secure it. I explained that we had just moved three safes into the unit and that would be extremely difficult without the appropriate equipment. After a long hold, she comes back on the line and tells me she's "just going to have to wake Jennifer up." I didn't realize it, but the rep connected me directly to Jennifer who clearly wasn't happy with the call. She tried to explain that the store was closed now and there was no one to help. I told her this all began before the store closed. Finally she offered to get the situation corrected and told me she would call me back. Almost immediately two attendants came running to help. Turns out that in order to get the top latch to engage, it requires the user to literally stand on the handle applying all the user's weight for this particular unit. At the end of an exhausting day to have run into this odd situation was tear-inducing and to have a staff that seemed so ill-prepared was even more frustrating. It took more than an hour to correct something that should have taken the amount of time it would take an employee to get from the store to the unit in question but an hour was unacceptable. Jennifer could have called me back too to make sure everything was finally handled correctly and to my satisfaction, but...I will continue to use the facility but will recognize that if assistance is required, it seems to be limited by knowledge, imagination and desire.
Sandra C | Online Move InWould be nice to have trash can available. Could not find anywhere to throw away even a coffee cup.
Deborah F | Expérience généraleGreat service
Orlando G | Expérience généraleStaff was amazing will definitely recommend location to anyone who needs storage.
Ana C | Premières impressionsEveryone was friendly and helpful.
Janice D | Expérience généraleAll around great experience Uhaul is still my favorite when it comes to moving and storage Thanks Uhaul team.
Orlando G | Premières impressionsThe manager and assistant manager are rude, arrogant, disrespectful and unprofessional!
Stephen L | Premières impressionsI only use U-haul
DARRELL C | Premières impressionsI was very pleased that I was able to arrange rental of a storage unit at your location while doing so from my main residence here in Canada. All contact with staff regarding my questions was handled so professionally, that I would definitely recommend and use Uhaul storage again when the need arises. Thank you, Larry Fielding
LARRY F | Expérience généraleGreat attentive staff
NICHOLAS T | Expérience généraleYou guys are too EXPENSIVE!
Ana M | Expérience généraleStaff very friendly and helpful
Larry N | Expérience généraleThe only reason why I didn't give it an excellent had nothing to do with the location. I was unable to pay rent online due to the way corporate has their program and accounts set up online. Fortunately the location was kind enough to take my payments over the phone.
Jeanne L | Expérience généraleClean. Easy access!
MARYANN C | Expérience généraleFast and convenient check in. Was able to upgrade without any issue.
Bruce H | Online Move InLoved having the carts available to help with the move in. Thanks
Larry N | Premières impressionsWell secured, friendly service and easy to access
Gilbert M | Expérience généraleThis location is absolutely the cleanest and most well kept we have been to. The gentleman whom serves as the maintenance/janitor is always cleaning and very pleasant to speak with. The whole storage area smells and looks clean all the time and the bathroom is always super clean. He does an amazing job and when we need storage again (or a truck rental), we will be back here entirely based on the amazing job he does.
Patrick L | Expérience généraleThanks
LANCE L | Expérience généraleTeam always communicated efficiently, effectively and graciously. If I needed storage, I would use U-Haul again!
Ariana D | Expérience généraleThere was no climate control in the storage area even though we paid an extra $20 month for it, the rates are unreasonable for what you get, and the staff will argue with you instead of being helpful or offer useless solutions. The storage unit when we moved in was showing 105° on the thermostat that said "climate control between 65-80°" so it was a miserable experience moving stuff in and we had the same experience moving stuff out. I would never recommend this storage facility to anyone.
Michael T | Expérience généraleStaff was very friendly and extremely helpful. Thank you. Nick
NICHOLAS T | Premières impressionsI reserved a climate controlled unit and when I got there it was not available and so I did not great climate control. I selected that size because it was the biggest one I could get that had climate control. Had I known I was not going to get climate control, I would have packed different items to store and I may have selected a bigger unit. Because I had planned for the smaller unit, I only packed enough to fit in the smaller size. I had a four hour drive from Henderson, Nevada, and there was no option to go back and load more into the truck. I hope this makes sense. Accurate communication up front would have made for a much better experience. The staff was empathetic to the situation, but your "reservation" system undermined my experience significantly.
Damian S | Premières impressionsI did have to waite a good 10 minutes to close out my storage . There was absolutely no employee enter the office with a line of at least 5 people behind me and three walked out. All of a sudden two employees showed up at the same time.
CLARA W | Expérience généraleThe facility maintenance person at this location is top notch, friendly and efficient. The only negative that I noticed at this particular facility is that they always seemed to be overstocked with rental trucks and, especially during the week, loading and parking space was often hindered; trucks were always parked in the loading area of the storage. This was especially cumbersome when I needed moving companies to come to the location.
JOHN F | Expérience généraleLocking on storage unit hard door to lock , opposite of others we have used. It just took time.
Mike S | Premières impressionsThey are friendly and help good workers and build office clean and neat not messy..
KENNETH C | Premières impressionsBooked the size I did because I needed the whole unit and thought I would actually get all the space. There is a Giant concrete piller in the unit so there is less space than antipated. Not much for $100+ a month.
Katrina M | Premières impressionsGreat storage facility. Safe, clean and friendly staff. A great size for the cost! If I need storage again, this is the place I'll go...and I'll recommend it to my friends.
Joshua M | Expérience généralethe people at U-Haul have always been very friendly and extremely helpful.
gary m | Expérience généraleMerci.
James W | Online Move Indid not have a good experience here. I rented a 10x10 storage room. When I checked in they asked for a credit card to pay monthly. I did. Then I got a late notice fee for late payment. The employees parked at the loading/unloading dock. Every time I came to enter I had to ask someone to move a vehicle. The manager was indifferent about it and just said "ya we don't have much parking here. So I waited. The driveway was always blocked, always had to wait to get in to the facility. I won't go back to this facility.
Paul S | Expérience généraleVery pleased with the helpful staff, clean storage area and clean truck.
JEFF J | Expérience généraleAlarm went off EVERY single time we opened the unit. Very annoying.
Mardell K | Expérience généraleOutstanding knowledgable staff great facilities. I have been using uhaul for my storage for 10 years.
michael r | Premières impressionsErica; Robert; Rebecca to name a few are SPECIFICALLY why we choose to rent at this specific location. The service, follow through, attitude and professionalism Here is unique and greatly appreciated
Jacqueline G | Premières impressionsExcellent people
willie h | Expérience généraleEvery one there was great to work with.. 5 stars!!!
Michael G | Expérience généraleCharles is amazing! Thank you for your excellent customer service!
diana s | Premières impressionsWe had a very pleasant experience here and all our needs were accomplished with no difficulty. Very well run location Staff was friendly and very helpful. I would recommend this location.
Michael G | Premières impressionsEasy storage set up and security, and departure.
LouAnn L | Expérience généraleExcellent service, friendly staff, clean equipment, and answered all questions about the facility — overall a great experience.
Shirley F | Premières impressionsComplex very clean and loading ramp made it very easy to unload and load items.
Jim K | Expérience généraleVery good and clean,very friendly staff too!
ROBERT K | Expérience généraleU-Haul employee was very courteous and went out of her way to explain the options available and gave us an outstanding tour of the facility.
Michael G | Premières impressionsErica and her team went over and above to meet my storage needs. Merci
Renee M | Premières impressionsEveryone at arrowhead Uhaul was great. Everyone was kind, courteous and friendly. I had a great experience at the Uhaul facility. I'm a very satisfied customer. So thank you Uhaul.
ALEXANDER K | Expérience généraleAucun
Jacqueline D | Expérience généraleEveryone is always so helpful and patient. Really like this location.
Jayme M | Premières impressionsFirst rate service from staff. Facility clean and neat
Frank M | Expérience généraleI love UHaul Airizona on Bell you
ida c | Premières impressionsEveryone was so helpful. Even the people that are unloading helpful Awesome Thank you
Dolores D | Premières impressionsMy only concern with this facility is recently the parking lot has become so congested with trucks and trailers it can be difficult to find a parking place.
CAROLE B | Expérience généraleGreat place, but so hot inside. My helpers nor I could feel the cooling system while inside.
Desiree B | Expérience généraleI would recommend UHaul to a friend ... only a couple of concerns: Cleaning solution smell is almost intolerable once stepping inside. Difficult ingress/egress - finding a parking space. Merci.
Tami S | Expérience généralemade everything easy, from phone calls, to taking payments over the phone and answering questions
steve s | Expérience généraleParking is a problem, to many uhaul trucks and trailers parked there, no room for customers
Robert R | Expérience généraleOur experience was so much better than expected because of Kaitlin Evangelista. Her effort for us was above and beyond the norm. She is friendly, courteous, reliable and responsible.
MELINDA M | Premières impressionsHaving me drive way over to the storage to bring a lock and and to be me a card to get 24 hour access amd can't get in my storage and called customer service and they were no help no good service
Leona B | Premières impressionsStaff had good communication between coworkers which showed efficiency with all customers.
Laurel R | Premières impressionsMy reservation for the climate controlled building was not correct. I was quoted a price for a unit in the climate controlled building and the day I showed up to they did not have any units available
ANDREA L | Expérience généraleErica was great
keith D | Expérience généraleVery clean & friendly staff
Michael H | Premières impressionsI will NEVER use or recommend this uhaul arrowhead to ANYONE. My lock was cut and replaced when I had my storage paid,this caused very uneeded confussion. Your Manager Erica leaves much to be desired!
Kelly M | Expérience généraleVery well maintained and staff facility.
Donald H | Expérience généraleChecked in with cell phone for truck rental. I also paid for 3 helpers to move. I had the truck set up for a 9:45 am pick up. Check in with my cell phone took over 30 min and I paid movers for that
manny v | Expérience généraleMerci
BARBARA W | Expérience généraleggfhfghhgfhkjljjh
Bryan F | Expérience généraleWas kind of disappointed when I was told they don't pro-rate. Rent was due on the 12th and I moved the 15th and still had to pay for the full month. Other than that, the place was your typical u-haul.
Karl C | Expérience généraleSuper clean!. Inside storage area is convenient, well maintained. Secure. Cameras everywhere. Always carts available. The staff is very friendly.
Gregory C | Expérience généraleGreatest
michelle a | Expérience généraleCourteous, patient, thorough
Frank M | Premières impressionsWe will use you again.
Julie G | Expérience généraleErica Marquez, the General Manager is one of the kindest and most helpful people I know. She is unselfish, helpful and accommodating. I highly commend her.as someone who should be recognized.
george a | RéservationNice place nice people
Fred S | Expérience généraleAlways clean and felt secure. My only negative would be that at times it was hard to get into the dock due to so many U-haul vehicles parked there.
Jesse W | Expérience généraleThe custodian who keeps up the storage area for Erica Marquez, the manager at Arrowhead, does an outstanding job and is always helpful if you need some assistance. Great location; outstanding manager
TONY S | Expérience généraleErica was the only person i felt i could trust to complete a task correctly and giving accurate answers to my questions. Erica is an important asset to your company. The rest were friendly, thats all
Timothy S | Expérience généraleW
STEVE Z | Expérience généraleIt was so nice to unload and leave the trailer at the same place.the staff was very helpful,paperwork was done by the time we unloaded. We will use uhaul again!
Glen O | Expérience généraleThe wait time on the phone line is to long.The service was excellent.
shalondra n | Expérience généraleThis facility is emaculate with a staff that is very courteous and helpful. We are thankful for their products and services.
Darrel C | RéservationVery nice staff and very helpful
Christy S | Expérience générale.
COLLEEN B | Expérience généraleLocation was very convenient. I like the share your stuff area.
Terri H | Expérience généraleEverything was fine.
ann g | Expérience généraleI was always impressed at how CLEAN the storage facility and restrooms were!!! When we need storage again, this is the only place that we will go. Thanks so much!
ROGER B | Expérience générale