Customer Reviews for U-Haul Moving & Storage at Coliseum

9 633 évaluations

1023 W Mercury Blvd   Hampton, VA 23666
(N Of Hampton Coliseum, In front of Wal-Mart. One half block South of Armistead Ave. Cook-Out)

(757) 838-1393

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(757) 838-1393

1023 W Mercury Blvd
Hampton, VA 23666
(N Of Hampton Coliseum, In front of Wal-Mart. One half block South of Armistead Ave. Cook-Out)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIUD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chasity H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aron G. 
Évaluation :
5

Keep doing great job

Jeannette D. 
Évaluation :
4

After dropping off the truck, I was wrongfully charged for the fuel price although I added more fuel than what was initially given.

ASHANTE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DERRICK A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra S. 
Évaluation :
5

Great service as always

William C. 
Évaluation :
5

Customer service was the best part. Not only were the people who helped me kind, patient, and efficient, everyone I saw helping others were the exact same way!

Bradley F. 
Évaluation :
5

I was thoroughly satisfied with the professionalism of the staff and the cleanliness of the truck. I'll be back next month to rent again!

Chris W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIQUE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane S. 
Évaluation :
5

Awesome

taure T. 
Évaluation :
3

My opinion of the hampton location is muted not by the personel that I interacted with as the two young women I dealt with were very helpful. my suto transport was "buried" behind a broken unit that couldnt be moved so myself and the two young women rotated my unit auto transport so I could hook it up to my truck. This after a male worker came over to give us information on the broken equipment. Without any help yo resolve the situation.

RICHARDJ P. 
Évaluation :
4

It drove really bad. Wheel alignment was awful.

VANETTE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINALD G. 
Évaluation :
4

The fuse for 12 VDC power outlet on truck dash was burned out. U-Haul agent Williamsburg (Rochambeau Ave) replaced it for me free when I picked up the auto transport there. Needed outlet working for my GPS unit.

Joel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tierra G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terethia B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karen F.  |  Expérience générale 
Évaluation :
5

Knowledgeable people. Very friendly

Penny G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexia N. 
Évaluation :
1

Not good..the uhaul website sucks ass crack..doesnt match with whats available onsite. I was sent to several locations to find a trailer. Mike from hampton uhaul is a dickhead rude lazy mofo un profesional. Im done with uhail, im just going to buy a trailer instead..fuck uhaul..fuck uhaul..again..fuck uhaul and Mike frome hampton, Mercury Blvd 23669..fuck you Mike you lazy piece of shit..making me hook my own trailer..

FREDDY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomekia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RASHANA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cellestine M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGEL NIKOLE A. 
Évaluation :
5

Very friendly staff

Angela B. 
Évaluation :
5

Good service as always

William C. 
Évaluation :
3

I was a little bit early but it took a little while to get the trailer hooked on my car. Everyone was very helpful though.

Galathia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamiko S.  |  Premières impressions 
Évaluation :
4

The gps took me to the parking lot of Wal Mart. Drive down a little further and it's located next to Cookout.There was no actual waiting area but there were random chairs in the office area.The staff were awesome and welcoming. They did a great job with my hitch installation.

Galathia A. 
Évaluation :
5

Service light was on. Change oil light was on. Maintenance clearly needed to be done on the vehicle.

MICHELLE G. 
Évaluation :
4

Continue to do what you are doing, it's working.

david W. 
Évaluation :
1

I was charged $70 for a $20 rental.

Ronald B. 
Évaluation :
5

Nothing, great friendly fast service.

Charisse B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda M. 
Évaluation :
1

Overcharged. Vehicle maintenance neglect. Initially rented 10ft . Gas mileage incorrect, and engine light on. Re engaged and changed contract to Van, where engine light was on and gas mileage documented inaccurate. Rental contract for 19.95, less than 10- 13 miles, rental for 1 hour. Horrible 

Cherie J. 
Évaluation :
5

Great service, friendly staff

Laura F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis O.  |  Premières impressions 
Évaluation :
3

Have the check out time more organized

RUKIYAH B. 
Évaluation :
3

A little bit expensive.

Kai B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomika S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garry G. 
Évaluation :
5

Your staff was top notch and Mr. Ivey was a problem solver. I would definitely recommend to my friends

kenneth R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAHA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamara J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Carlissa T. 
Évaluation :
5

Nothing!!! My customer service was fast and friendly without any problems. Thank you all for a smooth trip experience.

Alonzo G. 
Évaluation :
3

Better or just communication period between the pick up location & drop off location because when I got to the drop off location [after 6+ hours of non-stop driving] to unhitch my trailer & get my car off of it, I was told that they were not accepting any trailers and sent me somewhere else. This sent my stress level out the roof. I came here knowing very little about this town, I was tired, discombobulated & now confused. I survived and got over it. Thank you U-HAUL.

Donna W. 
Évaluation :
2

For the entire trip from Fla to VA, I did not have any issues with the trailer. After unloading the trailer at my home, I began traveling to the drop-off location, upon entering the entering the interstate on-ramp, the trailer came off of the hitch causing the trailer to turn. From there, the truck went on two wheels and almost flipped. Fortunately, there was not accident. When I exited the truck, I discovered the screw hitch was all the way in the up (unlocked position) I believe this was caused by continually bumping up and down on the trailer screw hitch, becoming detached as I departed my (downhill) driveway. My original drop off location was 2K Automotive, 7706 Warwick Blvd, Newport News, VA 23607. When I arrived to the address, i found an empty gated parking lot. From there, I contacted the a Uhaul operator to change the drop-off location.

ronald N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWNPATRICK V. 
Évaluation :
4

I needed a tow dolly ASAP to avoid a storage and towing. I sent an online order at 1730 to uhaul.com I picked up , used and returned a great working tow dolly all with 4 hours Great product and great service. JoeB

Joseph B. 
Évaluation :
5

Nothing to improve always professional quick easy process employees always friendly

Diane C. 
Évaluation :
1

I was overcharged for an amount that was different from what my reservation stated. My issue still is not resolved.

Tennisha W. 
Évaluation :
4

An asset

ELREE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahizzia E.  |  Online Move In 
Évaluation :
5

Noing everything was fine

JAMESJOSEPH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jahnesia G. 
Évaluation :
5

N.D.

Lawrence C. 
Évaluation :
1

The Customer Service Representative didn't explain the terms of the contract for local or one way moves neither did the rep explain about returning the equipment to the same place. I was overcharged for mileage and returning the truck to a different U Haul location. I'm out $ 300 extra than what I was supposed to have paid. That is bad business practices and the customer service reps should explain everything to avoid confusion and overcharging.

Renee R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIERRA W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mia R. 
Évaluation :
5

Customer service always on point I have used uhaul alot of times and will continue using them.

Diane C. 
Évaluation :
5

The truck I ran it was brand new. Basically the customer service was phenomenal getting in was easy and fast. Thanks U-Haul.

NATHANLAMONT G. 
Évaluation :
5

I enjoy my experience with Uhaul

Bobby W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olga A. 
Évaluation :
5

Nothing, everything was available and it didn't take long to rent the truck. Timing was prefect.

Brenda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakeva B.  |  Expérience générale 
Évaluation :
5

S.O.

Robin W. 
Évaluation :
5

The truck I rented was very low on oil. I had to add 2 quarts to maker it back. I called the store to report this issue and get authorization to add the oil. I was reimbursed for the cost when I returned the truck.

CALVIN E. 
Évaluation :
3

My friend who picked up the truck for me clearly stated to me that the truck did not have a lock on it.there was no way to secure items inside overnight.

tramaine D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yazmin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vivian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frankie J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monique G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen A. 
Évaluation :
3

I was told when I paid CASH that my return would be CASH back. Now uhaul is talking about almost 2 months AND it will be in the form of a CHECK. I forfilled my part of the contract WHY wouldn't they do their part...LIES... After 36 minutes finally someone who can make this right.

Joyce W. 
Évaluation :
5

There is very little parking.

MARJORIE S. 
Évaluation :
5

Nothing, just keep doing what you're doing. Everything went as smooth and worry free. And the people were super professional and extremely helpful. Thank you Uhaul!!!!!

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Felicia W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zynea L. 
Évaluation :
5

We moved from San Diego, CA and were set to go to Deer Park location in Newport News, VA. That location was full so they called the location at 1023 W. Mercury Blvd to ask if they could accommodate us. That location agreed to and did help us. Great customer service!

Monique G.  |  Premières impressions 
Évaluation :
4

Very smooth service. No bumps along the way. Made moving exceptionally easy

Ashley D. 
Évaluation :
5

The facility was always clean and well kept.

ANNETTE DICKERSON J.  |  Expérience générale 
Évaluation :
1

They gave me a raggedy truck and I basically paid for nothing bc I never even got to use it

Anika A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john r.  |  Expérience générale 
Évaluation :
5

Everyone was pleasant and very efficient

Stacey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANNINENATASHA W.  |  Premières impressions 
Évaluation :
5

Always use this U-Haul location, they are fast and efficient.

Antoon R. 
Évaluation :
5

The customer service I received while getting my rental truck and storage unit was amazing. However it is very dangerous at night with vehicles backing up and the lighting is horrible. So my recommendation would be to have better lighting in the yard near the vehicles.

JEANNINENATASHA W. 
Évaluation :
1

The truck had a bit less than a quarter of a tank at pick up. The customer service rep was very unprofessional. She was slouched down almost as if she was sleeping during the entire transaction while we were the ONLY customers in the entire store at 945 am. When entering the truck, the two dollys requested were not in the truck at all. When asked in person, they said they were outside. They purposely left the dollys for my moving outside in the pouring rain and didn't tell me they were mine at all. When I asked the customer service rep about the truck being almost on empty, her reply was..."did you get the text message." Again, I was the only customer in the entire store. I said what does that have to do with anything? Why can't you speak to me? She then got nervous and another sales rep who heard the whole thing helped me and my family. He was very kind and it was clear that he had a completely different work ethic. She may have been having a hard day or something but I just was shocked by the whole thing. I refuse to believe it's company policy to rent out a uhaul, almost on empty, with the dollys outside in the rain, trunk raised all the way up without telling the customer and a sales rep that's laying down conducting business.

Christopher E. 
Évaluation :
4

There were times on the weekend we could not get in the unit due to the time.

Melinda H.  |  Expérience générale 
Évaluation :
4

Nothing service was quick and efficient

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra H. 
Évaluation :
5

The staff was very helpful in my return

Jessica M. 
Évaluation :
5

It is noteworthy to mention the high level of efficiency demonstrated by the staff at this particular location, in cleanliness, etiquette, respect, knowledge of products, merchandise and services....it doesn't take much to do the right thing but customers, they they excel in doing the right thing....thank you for being of good integrity, and most definitely will recommend this location....

Eric J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terrence S. 
Évaluation :
1

On 1130/2023 a incident was reported and not resolved with U haul claims. The facility is poorly ran and upkeeoing is horrible. The manager is very unprofessional .

Shatia T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tobias P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shannah M.  |  Expérience générale 
Évaluation :
1

I don't like being lied to as a paying customer, the only reason I rented a Uhaul truck is because of the price. They say that your credit card is not kept on file, it was charged anyway and this caused a red mark on my credit, I had mentioned that to the manager and he really didn't seem to care about that. The only person that helped me was the nice young lady that works there, the manager is more concerned about making money instead of helping out a customer. My biggest concern is that the security guard at the Walmart store in the parking lot across from the storage area was keeping an eye on things at the time of my wife and kids were loading the truck, no Uhaul employees checking in on the customers safety and well being while on the property. Then you have strange people walking up to you. Asking you for help and they're not part of your family, Anybody from the street can walk in there and not be stopped, No one closes the garage door they leave it open... Not a safe place to be and there is minimal light outside. If I could give you zero stars I would.

Jason T.  |  Expérience générale 
Évaluation :
5

The gentleman that assisted in obtaining unit was efficient, kind and very professional. The lovely lady who assisted when I returned unit was so very helpful and a true credit to UHAUL.

Sheila h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lavertta b.  |  Expérience générale 
Évaluation :
1

The storage isn't nothing as the picture of size to store items. You can't store normal size things like fig, sofa's and etc due to height not wide n length. Wouldn't recommend storing household items here

Nicole W.  |  Expérience générale 
Évaluation :
5

I give this location 5 stars and an excellent rating overall. My possessions were in storage from May 21, 2021 until December 1, 2023. I never worried about the security of my property. My only disappointment is that I was told on December 1st that I would receive a portion of my last payment, only to be told the next day that I would not receive any money back.

Mildred J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIMBERLY CRAIG W.  |  Expérience générale 
Évaluation :
3

Extremely difficult to get into and out of my storage unit.

Aubrey M.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lenise G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terence P.  |  Expérience générale 
Évaluation :
5

Continue doing what you do… don’t change a thing

Ronnie B.  |  Premières impressions 
Évaluation :
5

The gentleman that helped me was ABSOLUTELY EXCELLENT...WAS SO VERY KIND...GREAT PLUS FOR THE COMPANY.

Sheila h.  |  Premières impressions 
Évaluation :
5

Great staff and policy. Much appreciated.

BRANDON P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonieca B.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

William H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler M.  |  Expérience générale 
Évaluation :
2

I could never get to my storage unit because cars were parked directly in front of door blocking any kind of access to get into it. Sometimes the cars would be parked there for days. I had to ask several times to get them to block off the area so no one would park there so I could get my stuff out

yvonne s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanisha L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carmen S.  |  Expérience générale 
Évaluation :
5

The service was great but the price wasn’t worth the size of the storage

Erica C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob G.  |  Expérience générale 
Évaluation :
2

Only thing I hated was that it took like a week of "I'll connect you with someone to accept your moveout request" over and over by different staff. U-Haul charged me for a unit I moved out of, just due to the wait time of trying to move out.

Korei C.  |  Expérience générale 
Évaluation :
4

This storage unit is useful to me according to my needs. The only negative thing that I have to say is about the small stairs that you have to climb to get to the unit. Having to carry heavy furniture it's hard. I know not much can be done, but an elevator or something would help!

kirsis l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

London W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taji M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiffani O.  |  Expérience générale 
Évaluation :
5

Very easy online reservation and rental system! Totally integrates with their store system and made checking in quick and easy if your on a time crunch. The staff was very friendly and knowledgeable! Glad that I chose U-Haul for my truck and storage needs!!!! ⭐️⭐️⭐️⭐️⭐️

Jason G.  |  Premières impressions 
Évaluation :
3

Well for starters I called earlier that day to reserve a larger space and due to I guess the lack of employees I was sitting on hold for 20 mins and then was told someone would call me back to finish the reservation. No one called me back so when I called back the unit I originally was told I would get was given to someone else. So I now have this tiny unit where all my stuff barely fits but I got it in there. Then I was told to do the online check in so that a lock could be placed in my unit orior to move in … no lock was in the unit. The next day I called about the lock they placed the lock on my unit and then could not find the keys. Not a horrible experience but definitely could have been better. Not 100 % unsatisfied but not 100 % happy either. Nonetheless I have moved that's the most important part

Breanna N.  |  Online Move In 
Évaluation :
4

Everything was great, though I was expecting more room to turn around a trailer near the entrance I was required to use. With rental trucks taking up most of the area it was tight to back the trailer up to the loading dock. Not impossible but tight. Everything else was great! Having moving dollies was a life saver!!!

Stephen C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen F.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shanteea C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariah W.  |  Expérience générale 
Évaluation :
5

Uhaul on Mercury Blvd in Hampton Va has the best employees hands down. They really take their time with customers they listen clearly and are very courteous. The whole store will go the extra mile to accommodate you. I recommend this establishment to all

Janet SHANET E.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SANAAHLAILA H.  |  Premières impressions 
Évaluation :
1

Building has leaks. All of the staff except for one girl is extremely rude and unhelpful. Units are very hard to find and staff is not willing to help. The check in/out system never works properly.

kristina h.  |  Expérience générale 
Évaluation :
3

There wasn't lighting inside my actual unit, no rail for the stairs leading to my unit, and I often called got routed to the call center, messages were left and calls never returned. As a paying customer since 11/2019, never missed payment & paid ontime I found this to be rather disgusting.

Shatara J.  |  Expérience générale 
Évaluation :
5

Too small for the price

Angela T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Y.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tamiko B.  |  Premières impressions 
Évaluation :
5

Thank you!!

Nailah T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamillah B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Birdie E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anaya W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rodjea L.  |  Premières impressions 
Évaluation :
3

Had my items in storage for about 3 years. I had no issues other than the two things I will mention. There were no lights inside of my storage unit, even during the day I couldn't see without a flashlight. Additionally, the rent for my unit went up yearly.

quanza k.  |  Expérience générale 
Évaluation :
4

I opted to rent a unit online for no-contact storage. Everything was fine with the unit itself, and the process was quick and easy, but there was no lock within the unit when I opened it. I was able to retrieve a key from the storefront/customer entrance area, but I would have liked to have been able to move in my things without this hiccup.

Ashley G.  |  Online Move In 
Évaluation :
5

They were quick and efficient!!

corey m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoya S.  |  Premières impressions 
Évaluation :
3

The hangar door access next to my 2nd level unit made for long hallway excursions. Pulling truck right next to an operational door would have rendered a much higher rating due to ease of unloading. They say the door has NOT operated in YEARS! No plan to fix it in near term either?

Julius H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUA M.  |  Expérience générale 
Évaluation :
4

The staff on hand was over worked, there needed to be more staff on hand for weekends.

marsha a.  |  Premières impressions 
Évaluation :
1

Units too small, hard to access to load, too far from entry and down hallway like a maze, not as advertised at all

Holly B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daija D.  |  Expérience générale 
Évaluation :
1

The lady who helped me was rude from the time of purchase. I let her know that I only needed the storage for a week or 2. She said she had to charge me for a month, fine. I was out of the storage on the 6th. Uhaul charged me on the 28th, I said I was unaware of this and I told the lady she never said anything about coming in to cancel, I was busy at work and frustrated and I was hung up on, the lady told the manager I was screaming and cussing I was not. I went up there the manager, in from of the customers is accusing me of cussing when I didn't. Employees will say anything to make themselves right. The manager was rude. I just want my money refunded.

levar p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kylisha B.  |  Premières impressions 
Évaluation :
5

Clean, good space in the storages and options for different sizes. I had moved to a bigger unit during my use of this storage and it was super easy to do. Loved that I could sign up online and cancel online as well whenever I needed. The staff that helped me at different times during my use here was always friendly and helpful! Loved that the storages were mostly indoor because it felt safer to be there and just felt my stuff was safer there as well!

Kaylee B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamillah B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharmane B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Belinda C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonisha J.  |  Premières impressions 
Évaluation :
5

While the I was given the wrong vehicle, not given my storage when I came in, and told the wrong information, the gentleman that closed out my ticket fixed my order-he did not charge me the month I was told I wouldn't be by the rep-the call center rep was wrong, he did what he could to help with the overages I sustained because I was given a smaller truck. OUTSTANDING! I did not get his name, but he made it right!

Shalanda B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H.  |  Online Move In 
Évaluation :
5

everyone was very pleasant and helpful

rosanne g.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

marjorie m.  |  Expérience générale 
Évaluation :
3

Unfortunately unit I chose was toooo small for my items & to get them there was an inconvenience stairs was the issue with a cart to use

Dietra E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra H.  |  Expérience générale 
Évaluation :
5

Very courteous

Saddler R.  |  Expérience générale 
Évaluation :
5

I don't remember the front desk girl's name, I think it was Brandie. She was super nice & helpful!

Bethany N.  |  Premières impressions 
Évaluation :
1

The measurements of the unit is not properly recorded. The height of the ceiling to the beams is barely 5'8". The measurements of door width and turn corners should be advised. I specifically asked both the phone representative and the location representative about the needed measurements, which they assured the facility can accommodate. This was untrue. I found a facility that can accommodate my belongings at a more reasonable fee.

paquita f.  |  Expérience générale 
Évaluation :
5

Thank you for helping me through a difficult time. You guys rock

patrick r.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lanesia W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nyiaobe O.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Quamira C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

toni m.  |  Premières impressions 
Évaluation :
1

Avoid this place!!!!! I noticed they had a rodent and leak problem after I paid the fees but before moving in all in the same day. After noticing the problem, I notified management and asked for a refund because of the condition of the units. They cancelled my units, kept my money and rented my unit to someone else all in the same day! Stay away from this place. There are definitely better, cleaner and cheaper options close by…inspect and check on other options first! lesson learned!!

Sherica W.  |  Expérience générale 
Évaluation :
1

They took my money for the storage and gave it away so I'll be going to small claims court. Had to keep my stuff on a truck over night and pay extra because no storage was available . See u in small claims court

duane b.  |  Premières impressions 
Évaluation :
1

I'm taken this to small claims court, they let me pay for a storage and gave it away. Your store clerk told me it's like a doctor appointment if you don't show up it's cancelled. Not like a doctor appointment they don't make u pay before your appointment . I paid and they gave my storage away and I had to keep my stuff in a truck over night till I got a storage. Totally unacceptable

duane b.  |  Expérience générale 
Évaluation :
5

Only thing i kinda was irritated with was the amount of calls everyday every week at least send me an email reminder and just 2 calls during the month that should help remind customers alot less worry free

ashley g.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rontava S.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Chauntae B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIA E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darius H.  |  Premières impressions 
Évaluation :
5

I loved the team! They were incredible, professional and respectful. Made sure all my belongings were secured and took care of everything! I would definitely recommend them to anybody!

De'arius S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Belinda C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nyiaobe O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary P.  |  Expérience générale 
Évaluation :
4

One recommendation to have more than one door for the back inside units to load and unload. Only one at a time can load or unload and some units are quite a ways from the overhead door so it takes a while. It's very crowded in the back lot with trucks, not much room to turn around and back to the door.

Mechelle W.  |  Expérience générale 
Évaluation :
5

Thank you for your patience with me.

Caleb G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crystal B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheri G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joy H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith S.  |  Expérience générale 
Évaluation :
4

The original unit assigned wouldn't work because it was on the second floor with no access, but the rep there was able to quickly assist in reassigning a unit I could use.

Aleta M.  |  Online Move In 
Évaluation :
4

Other than storage on 2nd floor great place

Michael C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer L.  |  Expérience générale 
Évaluation :
5

Excellent staff the only thing is a pole in the middle of the unit but I don’t blame uhaul for that lol

Brian Y.  |  Premières impressions 
Évaluation :
4

It seems that the facility may have a number of leaks; also, I think the dual key pad entry system can be simpler.

Henry S.  |  Expérience générale 
Évaluation :
3

When moving out of your storage. Why should you pay the whole month

Katina A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SIERRA C.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barry D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MINNY EP C.  |  Expérience générale 
Évaluation :
5

Very please with the facility and the staff

Nigel B.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly and easy to help me

DERRICK ANGELO S.  |  Premières impressions 
Évaluation :
3

Good staff, very helpful. The place was just dirty with garbage in the loading dock area and hallways. The storage unit itself was clean. Maybe I just arrived at the end of a long day. Had a couple of technical glitches when they were arranging for my unit and the manager had to step in and help. She really knew what she was doing and was very helpful.

Derek M.  |  Premières impressions 
Évaluation :
5

Overall great experience no complaints from my end

Reynaldo G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny T.  |  Premières impressions 
Évaluation :
3

I was very disappointed with the following items: - My online reservation was not found in the system, therefore, my reserved storage room wasn't reserved, nor available. I had paid extra for a ground floor unit. Luckily Brandy, found me another ground unit. But, it was $30 extra a month because it was a slightly bigger unit. - The loading dock to the building where my unit was located was blocked by other U-Haul parked trucks and a personal vehicle. When I called the office to rectify the situation they said "someone will be by to move the trucks. We were at the facility unloading stuff into the storage unit for easily two hours and no one ever came to move the trucks. We were pressed for time, so we proceeded to load and unload from a further point instead. I believe U-haul owes me some discount on the room I was forced to take instead.

Valerie G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAVON R.  |  Premières impressions 
Évaluation :
5

So far it appears that my furniture is ok. I didn't see any mice droppings, or smelled any mice urine, or saw any type of bugs on my furniture. I have noticed that some of my boxes appeared to have a small hole that appears as if something could have bitten through them; they weren't that way when I packed them up. I didn't open the boxes yet to make sure there were no mice droppings.

LINDA BENITA D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACKIE H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy C.  |  Online Move In 
Évaluation :
5

The Customer Service Rep I think her names Jamie- was Extremely Helpful & courteous

Judith M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David K.  |  Expérience générale 
Évaluation :
5

Great experience

Carl T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick S.  |  Premières impressions 
Évaluation :
3

When I got to the facility I was told that I didn't have a unit for my belongings. I was very upset I had a 20 ft truck a trailer and a SUV were was I supposed to put my stuff the young lady that was helping was very overwhelmed the Uhaul Place was extremely busy so another young lady came to help me. When I was making my reservation I told the lady that I needed the biggest unit because I told her what all I had, I ended up with a unit that I couldn't fit all my belongings and ended up putting the rest of my belongings in my niece garage because by this time the office was closed so I had nowhere to put my stuff. When I turned in the Uhaul the next day I was told that I went over 14 miles well the reason for is because I had nowhere to put my belongings so I had to store them in her garage the plan was to leave the truck there at the Uhaul place needless to say I was not happy with my experience and also when we went to pick up the truck in North Carolina we were sent to the wrong address my experience was not at all the greatest. Hopefully I would here from someone.

Angela l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

milton f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hurdis B.  |  Expérience générale 
Évaluation :
1

You guys auctioned my stuff without talking to me..... I laided in the hospital fighting for my life after contracting covid..... So now im reaching out to anyone could at least get me my sentimental value stuff and no one is getting back to me....... I know u guys have rules but during these times keep trying to make sure a person is actually letting go there stuff....... Thanks for nothing......

Dennis P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gloria m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

selina j.  |  Expérience générale 
Évaluation :
3

I gave an average because I was given false information on what I could fit in the storage I received. Although the staff was helpful, providing false information isn't acceptable. I said I would recommend someone else to UHAUL because I did get a polite staff, but again, they should be truthful on what can actually fit into a storage. If they are not sure then they should say so, and tell the customer that they recommend them to see it.

LINDA BENITA D.  |  Premières impressions 
Évaluation :
1

I've been using your services … over 5 yrs now… your staff … Ms Brianna needs some additional training in customer service .. she is a bit rude & disrespectful.. I will be working on getting my items out of there as soon as the weather allows. Respectfully, June Langley

JUNE L.  |  Premières impressions 
Évaluation :
3

Staff is always ok... they miss small details and some greet some don't... some are rude and some are nice.. it was a good experience other than customer service being ok

sofia m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JILLIAN H.  |  Premières impressions 
Évaluation :
5

Staff was very helpful and explained everything that I asked about.

Shawn J.  |  Premières impressions 
Évaluation :
4

It has been neat! My one concern was cleanliness and pest control; you are only as clean as your neighboring storage units. My worries were put to rest as I had not one issue with pest. Thank you Rhonda and staff for everything.

Khalila G.  |  Expérience générale 
Évaluation :
2

I will be calling customer service tomorrow, made my moving experience, the worse EVER from the moment I picked up the moving truck to unloading at the storage unit

SHANNONLEE W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TREVOR STEPHEN H.  |  Premières impressions 
Évaluation :
5

Staff was always friendly and helpful. Thanks.

carmen r.  |  Expérience générale 
Évaluation :
5

At first we saw that we were not going to have enough storage space for our belongings.. so the lady got us another unit quickly and she was very friendly and helpful.

Juan S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jasmine g.  |  Premières impressions 
Évaluation :
5

Everyone was so extremely nice and thank you and when there was an issue, they fixed it immediately.

GAYLAYNE G.  |  Premières impressions 
Évaluation :
2

Lenny was very helpful at the end. A woman I do not know was very rude to me but that's okay I forgive people. I am not a king.

TONY C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BURT R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alexandria s.  |  Expérience générale 
Évaluation :
5

The young lady who checked us in was really helpful and made sure we understood everything and that all of our questions were answered.

Joel S.  |  Premières impressions 
Évaluation :
4

Storage unit was clean and well maintained at move-in

PATRICK D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Takeya C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg L.  |  Premières impressions 
Évaluation :
2

I enjoyed being with u haul but I went to take a few things out of my unit I found bed beg on my queen size mattress an box springs also they were on my king size box springs call the office an got alot of round around. I am not pleases at all.

NADINE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giovanna J.  |  Premières impressions 
Évaluation :
5

Need to change storage unite

Darrell L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keaton T.  |  Premières impressions 
Évaluation :
5

Everything went great with U-Haul storage as always.

Edrina B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY E, H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mechelle W.  |  Premières impressions 
Évaluation :
4

They need better and more parking spaces!

Naomi B.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Regan H.  |  Expérience générale 
Évaluation :
5

I moved into your facility several years ago so I am a bit confused why I received this email to rate my move in experience that occurred over four years ago

William M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENNETH L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex C.  |  Premières impressions 
Évaluation :
1

Access code did not work, had to receive card to get into unit building

Nicole C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaylee B.  |  Online Move In 
Évaluation :
1

Worst customer service I've ever had. I wanted to confirm our reservation and was left on hold for an hour and a half. We made it halfway through North Carolina before getting answered. The girl on the phone was beyond rude and short about helping. We finally get there and she tells me that they're closed I ask how I can sign in online and she just repeats that they're closed and she can't help me at all. It was 7:03. I asked where I was gonna put a huge truck, moving from Florida to Virginia and she shrugged at me. The next day was no better trying to get checked in. Same girl. Same bad attitude. Whoever called later to resolve an issue was much better but we're never using uhaul to move again after this experience.

Kyla B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dorothy D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christian p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRELL R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICE JOANN A.  |  Premières impressions 
Évaluation :
5

Staff was supportive from day 1

joseph w.  |  Expérience générale 
Évaluation :
3

The swipe card only works on 1 of 2 machines. The manual 4 digit code only worked on 1 of 2 machines.

Jennifer M.  |  Premières impressions 
Évaluation :
4

I rated 4 stars only because on 2 occasions I had to go inside to have my access code reset.

Jeannine W.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Latanya F.  |  Online Move In 
Évaluation :
5

You need to give Rhonda a raise!

Edrina B.  |  Premières impressions 
Évaluation :
1

It's a two story storage facility with no ramps or elevators or hand trucks. The doors were wide open both times we were there, anyone could have walked in or out. My sister was able to cancel and close the account, whose name was not on the account at all, and nobody even called me to see if I wanted it closed- glad she wasn't somebody's vindictive ex or stalker! This facility is not at all secure.

Lee A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dustin n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amanda c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler S.  |  Online Move In 
Évaluation :
2

The lock for my unit was jammed after one use in less than 24 hrs I informed an associate she told me To call pop a lock without even taking a look at the lock to see if it was a defective lock that I purchased from uhaul

Natasha J.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nijel D.  |  Premières impressions 
Évaluation :
1

The truck I was given brakes were bad and -Control are clicking and popppng -Break booster hissing and trouble breaking -breaks squishy and screeching -steering wheel shakes severe at 45mph and up

Xavier L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

justin r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julia j.  |  Premières impressions 
Évaluation :
1

Uhaul has the absolute worst customer service I have ever dealt with, and this facility falls right in line with the poor standard set forth by uhaul. Whether it's dealing with customer service over the phone, or directly with the facility, Uhaul maintains a consistent level of abysmal customer service. If I can help it, I will never use uhaul again for anything and I will make sure that any of my Sailors that work for me or with me, follow the same suit.

Brian S.  |  Expérience générale 
Évaluation :
5

Awesome facility. Very clean. Good climate control.

Xavier D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooklyn H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paula P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES GERALDINE P.  |  Premières impressions 
Évaluation :
2

The reason I wouldn't recommend is one months after I put my things in storage they raised the place. Not a year or six months but one month later. I need storage for six months and budget for six months. I know cost of living etc go up etc. but they only gave three week notice after one month. Not a 60 day notice but hey it's thief business but budget with more in mind because will go up

LaTrina D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMAR KYLE T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simone H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Xavier L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason L.  |  Expérience générale 
Évaluation :
4

Staff was very helpful.

SEAN D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUSTAFALEON B.  |  Expérience générale 
Évaluation :
5

Great experience each time!!

Tamesha T.  |  Expérience générale 
Évaluation :
3

I'd rented at this facility for 2 years in a row (during the summer). When COVID hit and students were forced to leave campus I again went to this facility. We live in California so I was forced to rent the unit for 14 consecutive months because Hampton did not reopen their campus. Month after month I asked the staff if there were any discounts being offered and was always told no. In light of all of the COVID restrictions and where we live it would have been nice if there was a discount offered.

cheryl r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROOSEVELT W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian D.  |  Expérience générale 
Évaluation :
5

Continue used it til it's time to move out

Ladonna m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thurman d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah S.  |  Expérience générale 
Évaluation :
4

Everything was great except my card key never worked so everytime I needed to go in I had to get someone from the office to let me in

MYRA D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn H.  |  Expérience générale 
Évaluation :
2

We wound up going to another storage unit place because the halls for the storage facility were too small to where we coiling maneuver things into the unit. The doors for the 8x10 units are too small, large furniture would be difficult to fit in. The entrance into the units are fairly hidden so we had to ask where the entrance was. There was one or two helpful workers there that got us the help we needed. The ceiling on the inside looked like it was falling apart

Alicia S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Contessa W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan w.  |  Expérience générale 
Évaluation :
5

Staff was really nice and helpful.

Mihaela O.  |  Premières impressions 
Évaluation :
4

I had no problems. The staff was friendly and helpful.

Leslie A.  |  Expérience générale 
Évaluation :
5

The store manager Ronda is always very Respectful and professional. Her staff is as well. Which shows she leads well.

Sakia G.  |  Expérience générale 
Évaluation :
4

It was great I will tell friends or family about UHaul

kelly d.  |  Expérience générale 
Évaluation :
5

The staff was very friendly and helpful. Latoya was a sweet heart and the young men who's names I didn't get went out of their way to assist us. I would definitely use this place again

Leslie A.  |  Premières impressions 
Évaluation :
3

I played for a whole month, but when I took my stuff out on the 12th of the month they wouldn't credit me or give me the other half of my money.

edrina b.  |  Expérience générale 
Évaluation :
5

Great staff!

Cynthia G.  |  Expérience générale 
Évaluation :
4

I appreciated that the bathrooms were clean. The only issue I really had was that the angle and height of the entrance to the storage unit made it near impossible to move my couch in.

LeeQuan M.  |  Premières impressions 
Évaluation :
2

The questions above do not capture the difficulty that I had with this facility. The difficulty is in the design --- narrow labyrinthine hallways, low ceilings, limited access points, lack of carts, lack of elevators or lifts to the split-level units -- which made this facility very unwelcoming. I took one look at the unit and said "forget it." Went around the corner to Extra Space Storage and got something much more acceptable.

David J.  |  Expérience générale 
Évaluation :
2

The questions you ask above are not adequate for an accurate assessment of this facility. Although the facility was mostly clean and the staff was helpful, the set up of the facility is very poor. The limited number of access points, the narrow passageways, The small doors, the low ceiling, and the stairs required to climb make this a very undesirable storage facility. I decided immediately to go find a different facility. I would not recommend this one to anyone.

David J.  |  Premières impressions 
Évaluation :
5

I thank you for my things being safe and big free. Will certainly use again.

Shelley Z.  |  Expérience générale 
Évaluation :
4

My only issue is that when the doors were changed, the new keys for the lock weren't mailed right away. I waited almost a year and then had to send a friend who lives locally to pick them up for me. The lack of communication regarding the keys was not what should have happened. Every time I called, someone who tell me that the keys haven't been mailed because they were waiting on people's updated addresses so all the keys could be mailed at once. To me, that doesn't make any sense. They could have mailed in batches. Aside from that experience, the storage experience was good.

Alexis W.  |  Expérience générale 
Évaluation :
5

Great security and climate control!!! I definitely would use them again, if needed. Keep up the good work!

Tesha B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Windy B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tiffany j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan A.  |  Expérience générale 
Évaluation :
5

Please consider solutions for reducing or eliminating bugs

Thomas W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Montrell H.  |  Expérience générale 
Évaluation :
5

The cleanest facility I have ever used. Other storage places have the stale odor. This facility always smell fresh , and cleaned on a daily basis.

DEIDRA LASHAWN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLY M.  |  Expérience générale 
Évaluation :
5

The person that waited on me was very pleasant. She kept a smile on her face. Very knowledgeable about U-Haul.

UNITED STEEL W.  |  Premières impressions 
Évaluation :
5

Rhonda was amazing! Each time that I spoke with her she was consistently kind, professional, and extremely helpful. I will always use her location for my future needs because of how great she and her staff were. Thank you Rhonda for for making my storage experience one to remember.

stacy v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARGARET W.  |  Expérience générale 
Évaluation :
4

Great facility. Only complaint is that one of the access doors never worked. I had my card replaced a couple times but it was the card reader that is messed up. The staff always helped me to get in but it was a little bit of a hassle to go to the office each time I needed in.

Michelle R.  |  Expérience générale 
Évaluation :
3

Upon initially reserving my unit, the website was having issues that were out of my control and I was frustrated when I wasn't able to be refunded for a false late fee. This made my experience at the unit very distasteful

Nathali B.  |  Expérience générale 
Évaluation :
4

Service today was excellent. I forget the young man's name but he was very thorough with explaining everything. The only issue I have is that the unit I initially was told was mine when I reserved it last month was absolutely not it. Besides that things have been great so far.

Torrey W.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Toney S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Macon I.  |  Expérience générale 
Évaluation :
4

Staff in the office are terrific and helpful in every way. A pleasure to work with.

William B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W.  |  Premières impressions 
Évaluation :
3

Renting here and paying my bill was easy. My only issue is this, lighting is needed inside the actual storage room. The hallways are well lit, but to see inside the storage room you need the light from the hallway.

Canda G.  |  Expérience générale 
Évaluation :
5

I had a problem with an employee issuing me a storage unit without confirming the price with me first and that price ended up being nearly $40 more than I thought. But the location is allowing me to switch!

Eyrius J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lolita F.  |  Expérience générale 
Évaluation :
5

This is my second time using this uhaul and love the staff and the maintenance of the property.Thanks til my nxt move!!😇

Gene H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lolita F.  |  Premières impressions 
Évaluation :
3

Payments were made but unit was left locked. Payment was made but receipt reflected payment amount of 0.

Victoria M.  |  Expérience générale 
Évaluation :
5

The staff was ver Professional , very kind, and fast thank a lot

kelly d.  |  Premières impressions 
Évaluation :
5

Very friendly, informational and helpful the staff took me to go look at the storage units and suggest the size I might needed.

tyshee g.  |  Premières impressions 
Évaluation :
5

I used this U-haul storage to store my belonging during my temporary move. I liked the fact that I could come during several available hours.

Lelia H.  |  Expérience générale 
Évaluation :
5

Thanks for working with me 😊

Yvonette M.  |  Expérience générale 
Évaluation :
5

Everything was fine.

natasha h.  |  Expérience générale 
Évaluation :
3

I was told that I was scheduled to use the uhaul for 8 hrs but when I got to the facility, I was told I was to use it for only 4 hrs. I was very disappointed!

Lelia H.  |  Premières impressions 
Évaluation :
3

Meh. I locked my key in the truck while on the property. They could care less. Luckily I was able to get door open myself. Also no elevetors.

Carlissa T.  |  Premières impressions 
Évaluation :
5

Friendly and understanding!

Keith G.  |  Expérience générale 
Évaluation :
4

easy and convenient

Jeremy M.  |  Expérience générale 
Évaluation :
2

My storage unit leaked causing mold. I made the front staff aware and they told me to start a claim. The claim was done however no one did anything about the leak and I was responsible for cleaning it

JASMINE P.  |  Expérience générale 
Évaluation :
5

I thank you for allowing me to use your service. I had a wonderful experience.

mary g.  |  Expérience générale 
Évaluation :
5

I was helped quickly and the process went very smooth and was easier than I thought

Dasja F.  |  Premières impressions 
Évaluation :
5

Storage space was clean amd well kept. Staff wad kind and efficient. Merci

Catherine j.  |  Expérience générale 
Évaluation :
4

Every thing was great

charles T.  |  Expérience générale 
Évaluation :
5

All the associates was really kind and helpful. All doors on the units was replaced and they kept me notified.

Melissa W.  |  Expérience générale 
Évaluation :
5

Great service

Dajah M.  |  Expérience générale 
Évaluation :
4

Moyen

josette s.  |  Expérience générale 
Évaluation :
3

The office was extremely busy ( 7 customers in line waiting at 6:10pm with only 2 people working and one of them was attempting to tend to the trucks. So the process was rushed.

TAMIKO B.  |  Premières impressions 
Évaluation :
5

Great service

Dustin H.  |  Premières impressions 
Évaluation :
5

I appreciate U-Haul for everything , I would always recommend family and friends to u- haul , keep up the good work

TYELAAM W.  |  Expérience générale 
Évaluation :
5

.

FOAD K.  |  Expérience générale 
Évaluation :
2

The main reason I give this facility only 2 stars is because of their odd-shaped storage units. I needed 4 storage units, when in a "normal" storage facility I would only need 1.

Christopher R.  |  Expérience générale 
Évaluation :
5

Very professional, knowledgeable of the program very happy with U-Haul, thank you, keep up the good work team.

TYELAAM W.  |  Premières impressions 
Évaluation :
1

Uhaul please stop with the false advertising if 19,95 for a local truck. Your lure and markup is pure deception. The facility is subpar and I will NOT BE USING your services again.

diane g.  |  Premières impressions 
Évaluation :
4

No comments to leave.

Robin P.  |  Expérience générale 
Évaluation :
5

My pick up location was horrible! Thi location exceeded my initial expectations not the lows created by my interaction with the first location

Cierra R.  |  Expérience générale 
Évaluation :
3

The bay door was closed and we had to bring the carts through the small side door at an odd angle. There were 2 curbs to go over which made our items fall off the cart. Awkward and frustrating.

Bridgett R.  |  Expérience générale 
Évaluation :
4

If circumstances changes I would use them again,

Lashanda B.  |  Expérience générale 
Évaluation :
1

Dirty storage unit with rodent trap in unit

Antoinette C.  |  Premières impressions 
Évaluation :
1

My rental was moved to another facility the day before I was to pick it up. This cost me 40 minutes. I was on a tight time schedule. Poorly run facility. Poor communication with customers.

Randall W.  |  Expérience générale 
Évaluation :
5

The young man was extremely professional. He took no time in getting us taken care of. His customer service was A+. On the contract, his name is DeShawn Thompson. Please Acknowledge his work ethic.

MICHELLE M.  |  Expérience générale 
Évaluation :
1

I was charged multiple fees that could not be explained to me when i departed. All of my belongings had mold on them when i believe i purchased insurance on my unit.

LAMONT D.  |  Expérience générale 
Évaluation :
5

The young man, customer service rep was excellent. He was, I believe the only Male counter rep at about 6:00 PM on May 7, 2019. He was friendly, knowledgeable, prompt, and professional.

STUART C.  |  Premières impressions 
Évaluation :
5

Quick service with obtaining a storage unit and even quicker service dropping off the truck. Great job, thank you!!

Thomas M.  |  Premières impressions 
Évaluation :
5

The clerk was fast and efficient

Jacqueline W.  |  Premières impressions 
Évaluation :
5

I think the service I received was great. Keep up the good work.

ANDREW R.  |  Premières impressions 
Évaluation :
4

Great, fast, friendly service.

VICKIE B.  |  Expérience générale 
Évaluation :
5

Its was so friendly the staff. And the storage very clean. And its cheaper.

Ahmed K.  |  Expérience générale 
Évaluation :
1

Staff very unfriendly!! Lights in hall work sometimes.....went to office and they said they have no control they are automatic lights the large Door for loading and unloading broke most of time.

Candi K.  |  Expérience générale 
Évaluation :
5

I had a wonderful experience.

mary g.  |  Premières impressions 
Évaluation :
4

Customer service was great

CAMDEN W.  |  Expérience générale 
Évaluation :
4

I would not refer a friend just because I have been a good customer for years and was charged a $40 cleaning fee for a chair and couple empty boxes

Carrianne w.  |  Expérience générale 
Évaluation :
2

Several items had water damage along with mold. Did not know until everything was moved out of unit. Please advise customers to cover items while in unit.

TORIA B.  |  Expérience générale 
Évaluation :
4

I did not have any prior issues while I was here, I had a very pleasant experience.

Ellen B.  |  Expérience générale 
Évaluation :
4

Thank you for all your help for the last 2 years

SHANEKA M.  |  Expérience générale 
Évaluation :
5

Exceptional service!

Dennis H.  |  Réservation 
Évaluation :
5

I would like to thank all of you for a pleasant experience at the Hampton U-Haul off of Mercury Boulevard, you guys made my stay in Hampton very nice. I appreciate all of you and thank you again!!

William R.  |  Expérience générale 
Évaluation :
5

Great service

AMBER W.  |  Expérience générale 
Évaluation :
5

I let them know on 2nd to cancel RALEIGH bc evacuated getting stuff bringing there on 3rd but I was so stressed that I had mini stroke but when cancelled Hampton & need today they were so kind.

denise ann m.  |  Réservation 
Évaluation :
5

My experience was excellent! Employees were very professional and I highly recommend your company! A BIG thank you to U-Haul for offering free 30 storage to those in the path of the hurricane!

Tracy S.  |  Réservation 
Évaluation :
3

Was going to store furniture here but changed my mind after seeing all the broken down/dirty mattresses and furniture along the hall from units where people didn't pay. Unit smelled like cat urine.

Adaline G.  |  Expérience générale 
Évaluation :
3

The facility was clean and secure. I reported a glitch on multiple occasions that the website had a glitch and would not let me pay prior to the date my bill was due.

Willie M.  |  Expérience générale 
Évaluation :
1

The phone number listed is not connected to the actual U-Haul location. It takes over ten minutes to get someone even to answer the phone. I will not recommend to another military family.

mary l.  |  Réservation 
Évaluation :
5

Everything went nice smooth according to Time thank you

Ricky P.  |  Réservation 
Évaluation :
5

Excellent

elias f.  |  Expérience générale 
Évaluation :
5

This is the second time I have used this facility the team is alway friendly and helpful. Although it is usually business they are alway efficient and nice.

Pat G.  |  Expérience générale 
Évaluation :
1

Leather couch we had in storage was ruined!!!! There was mold everywhere! It was totally ruined...never again will I use UHaul for anything!

Kenneth W.  |  Expérience générale 
Évaluation :
1

Reservation was made for storage rental in July. Arrived to moved items in and was told that location did not have the particular size available. Was offered larger size above price initially quoted.

Onika S.  |  Réservation 
Évaluation :
2

The call center and the U Haul Stores need to be in one accord saying the same thing clearly. They need to be more knowledgeable about the business of renting trucks and equipment.

Jerome C.  |  Expérience générale 
Évaluation :
4

The light was out in front of my unit. The public bathroom was disgusting, with overflowing toilet. There were not enough dollies for customers to use.

Leslie R.  |  Expérience générale 
Évaluation :
1

I have nothing remotely positive about my experience with the storage in Hampton Virginia

Areter W.  |  Expérience générale 
Évaluation :
1

first of call I had to walk what seemed like a mile in hot humid dark halls to get to storage unit & one I got their disappointment with extremely dark narrow unit after I informed space needed

Crystal w.  |  Réservation 
Évaluation :
5

cool beans

jimmy c.  |  Expérience générale 
Évaluation :
1

Never get my business again!!!

Cynthia C.  |  Expérience générale 
Évaluation :
4

.

dedra h.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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  • ConteneursU-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Propane

    Service de propane livré directement à votre porte!

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

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