Everything was great
CARNELLDWAYNE VCustomer Reviews for U-Haul Moving & Storage at Downtown
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Next time I move I will be back Thank You for your service.
frances r | Expérience générale40 mins into our cross country trip the Uhaul's rear axel broke. We were left stranded on the side of the road with animals for 10 hours. Road side assistance said the vehicle had the issue for awhile which should have been caught by Uhaul and could have been prevented. Ended up in a hotel and had to have all items moved into a new Uhaul. Worst move and experience.
Lisa EI was charged a fuel charge even though I put gas in the truck before dropping it off. I actually put more gas than what was in the tank when I picked it up
Melora SThis location was wonderful. James, especially, was courteous, efficient, self-motivated, seeming to go out of his way to be helpful. He remembered my first name when I returned the car the next day. He tracked down a sweatshirt I had left in the cargo van. Five stars for him and this location.
scott mGreat facility, polite people, fast workers, convenient location.
JANLEE OThe entire staff were so helpful, accommodating and friendly. Moving is stressful, so having such great people helping makes things go smoothly means a great deal. Thanks to all the folks at this Uhaul location. You were great!
MARY T | Premières impressionsGreat job
ANDREWBERNARD FThe employee I dealt with was very rude the two times I had to interact with him
Danielle SAfter pickup via the app failed at multiple points, and the truck I was directed to was gone, I went in and had to wait while one person handled the line. I was given a truck the size I ordered, but with torn seats, the drivers seat adjustment mechanism was broken, the passenger front fender wasn't fully attached, the passenger door wouldn't open all the way, the driver door vibrated and whistled in the wind if I went above 40. It was the worst truck I've ever rented.
Guy PYou guys did a fantastic job. Shout out to krissy and bob!
Timothy MSelf-Drop off was not very well explained. Tried to down load the app, but it did not show a current rental, so I did not have any way to double check the process.
Michelle TI had the 7nit 3 yrs. I had surgery on my throat and you sold it even after speaking with someone Thiefs!
mercedes g | Expérience généraleNot charge customers $5 extra on equipment when it clearly says one thing and you charge another
Jessica SNothing. Had a hitch installed on my Mazda CX 5. The whole experience was excellent. Great service, friendly and helpful staff. Un travail bien fait
Samuel GNothing comes to mind
Gary HThe auto hauler trailer I rented had a tire with a separated belt and a scallop in the tread, but it was a small area and not easy to see unless you lifted it off the ground and spun the tire so it's not the fault of the U-Haul folks at this location. I looked it over good before I took it and didn't see it. Felt a minor vibration on the road and stopped several times and checked everything, tried to wobble the tires, made sure the lug nuts were tight (they were tight), inspected what I could see of the tread, found nothing wrong. I kept stopping and checking but never found anything until finally on the 4th or 5th stop the bad spot on the tire was on top and exposed and I finally saw it, it must have been underneath and not visible every other time I checked. Anyhow, U-Haul sent someone to change the tire and all was good.
JOHN HA person needs a folly to move. And to listen to the representative tell myself and others that had reservations for one they they did not have one for us was very frustrating. So much so I would not rent from this location again.
Tracy AThe two staff members were very helpful and friendly!
RAVENALEXANDRA RMr James Was A Excellent Help Any Question I Had HE had A Answer Cert Well Spoken And Professional
Khalil L | Premières impressionsWeb site ordering easy location was ready when I arrived, hooked me up and had hookup checked by second employee.
William GThe service and process was excellent. The employees are friendly and knowledgeable. Smooth and stress free process.
Shenita HI always love renting from this location in Norfolk! From the ease of scheduling online to the pickup of moving trucks, etc. it couldn't have gone any smoother. Thank you all so much for the truck and utility dolly this weekend-my brother and I definitely put it to good use and finished a day early. Thanks UHAUL!
Jennifer CQtr tank at pick up. Called and they worked with me well.
Charles OAmazing customer service by the lady that helped me at the counter --
Matt LKeep Current Employees.
MWATABURAISHIDI IRien
EMANUEL SKrissy was great, super knowledgeable and friendly. The car detailer (young black male) was also quite professional and helpful as well
Brandi AWhy so expensive??? Over 300 in total of a two hour drive and we pay for gas?? Look gas these days is already expensive. Alsoooooo those trucks eat up gas like no tomorrow we had to fill it up like 4 times. It should be like 20 bucks an hour or something. Cause 98 cents for a mile is so much. Also yall should pull test drives on the trucks before customers use it cause the mirror was a bit fucked up and the check engine light was on.
grace mCustomer service outstanding. Eve du thing was set up from walking in to hooked up and driving in less than seven minutes. Merci
Dustin AAwesome service....which is hard to find now a days. I can't say enough about how good the service was and would go back here again if needed.
David SI will be using you again.
frances r | Premières impressionsUpon returning truck to a store, we informed them about the lack of a dolly. They inspected the truck and removed the charge for the dolly without hassle. Overall seamless experience!
Rashida MKrissy is dynamic in what she does for your brand. If the company hasn't done so already, please provide her and the team individual gift cards. They not only work smart, but care enough to make a difference. Krissy, y'all Rock! Keep up the excellent work. Blessings!
SAMANTHA P | Premières impressionsThank you for always taking care of our needs and having answers to our questions.
Norika SUhaul truck need service asap
Tony OGirl at the check in terminal did not appear to like her job. Didn't welcome us nor thank us for our business. Trailer was dirty and surge brake did not work. Tech didn't check the surge brake. It took nearly 1/2 hour for the tech to come out and check us out. Note: he was available inside standing around doing NOTHING. Tech was grouchy and seemed put out that he had to come outside to check us out. Didn't even thank us for our business. Glad we'll never have to deal with this location again.
Gregory MThe walls are pealing it's always hot . That's what makes it not clean because the walls are very old
jaquita f | Premières impressionsThank you to the staff that my my experience pleasent and smooth.
Danny F | Expérience généraleService rep was prompt and helpful. Great experience!
ROBERTJASON MGreat customer service!!!
Joyce DVery friendly and helpful staff.
William T | Premières impressionsKeep on doing what you are doing. The team on Sunday January 28th was on their game. Easy, Peezy. thanks.
zebeth nThe workers were extremely helpful getting me set up. It was scary driving one for the first time but I got the hang out it.
Justin NTruck was less gas in truck , customer service over charged can't see the email receipt on phone the employees needs better training to use his profane language right in front of your face
SANDRA KThe truck I rented looked haggard, with faded and peeling paint on the outside. Inside the truck seemed old. Truck advertised as $29,99 but after all charges I paid $85. That is a lot of extra charges. Drove the vehicle 20 miles, was charged for 4 gallons of gas. Either that is not accurate or your truck gets 5 miles to the gallon. Either way is ridiculous. Positive note, the location is convenient, the truck was ready at the appointed time, and the service was very friendly.
NATHAN CNot a thing ! I do business with your location because the windows are always cleaner than the prior location!!! 😊
melanie MMy service agent James was excellent. Knowledgeable, efficient, and capable in all things U-Haul. Reservations, Check-In, preparing the vehicle (truck and trailer), e-mail links, and going over everything related to the rental. Kudos James. Return was ridiculously easy.
steve cexcellent crew unsurpassed
Bob CPaid for a dolly but no dolly was in the unit. Had to come back to get it. Customer service was mediocre. Too much to do online for the customer once they give you the keys. People are trying to move NOT sit in the vehicle to complete the U haul process for them.
Jerome BNothing!!
melanie MThe really nice lady upfront who checked me in was awesome! She was very helpful and fun to talk to.
stephine pIt was a great pickup and experience on both ends! I loved my time working with U-Haul and will always recommend when I can!
Jarius HEverything was good until they lied about my fuel and tried to charge me double on return. Thankfully once I filed a complaint someone got back to me and was able to straighten everything out.
Cutrell JGet the elevator fixed so customers can have access to bigger units without using the stairs
Johnathan S | Premières impressionsI've rented trucks and vans from U Haul and I've used their storage facilities. The experience has always been great. I move quite frequently for work and I can easily see myself using U Haul again.
JACK T | Expérience généraleThe staff here was helpful and attentive. The facility itself is just a mess. The elevator, the only one, was inoperable, and staff said it would be weeks before it would be fixed. This made it ridiculously difficult to move items out. Ownership should be discounting fees during this time. The only access is a very steep and narrow set of steps to the 3rd floor, good luck if you have any large items. And, there is never any carts available. Just save yourself the trouble and go to another facility.
Chris O | Expérience généraleThe elevator has been broken for over a month I moved on 11/1 and couldn’t get my belongings because the stairs was very inconvenient I was told the storage fee was being waived but a lock was still put on my unit when I didn’t pay on 11/24
BONITRARESHAWN L | Expérience généraleOnly issue is the celing paint was chipping and we complained about it but it occurred the whole time we had our boxes in storage, so everything was very dirty when pulled out. The ceiling should be fixed as unsure if there was lead in the paint.
Lisa B | Expérience généraleI was first on line, with a valid reservation for an 8X8 unit. it took 45 minutes, while I was paying a moving crew, to check in. Once checked in, we got no instructions on how to access the unit, that we needed to generate a code, where the unit was, and that the unit was actually a 6X8 unit, not 8X8. We had to pay hundreds of dollars while movers waited around. We will be adding more items in a week or so, and may need the extra space we contracted for. I'd appreciate a call at 919-819-2786
ROBERT R | Premières impressionsHorrible customer service. Lots of bugs and mice in storage area. The elevator was always broken along with the loading ramp.
Tiffani T | Expérience généraleThe assistant facility manager was covering from another location. He was helpful and friendly. However, the layout of the facility is not ideal, a second entrance would be very beneficial
ANDREW S | Premières impressionsThe elevator needed to be replaced the whole time I was a tenant, and finally died just before I was to move out. That and the out of order restroom on the second floor were my only complaints. Otherwise, it is an outstanding facility, and the safest place I could ask for my things.
JT H | Expérience généraleThe worst place ever in my life to store thing elevator always broken never in service had to carry things down 3flights of stairs an hallways very unsatisfied
Georgia S | Expérience généraleGreat place to store our stuff while we traveled for 6 months.
Spencer B | Expérience généraleGreat facility
KENNETH R | Expérience généraleI truly appreciated meeting Kayla and experiencing her superb customer service when we first began our storage usage. And also Mr. James upon our exiting with his knowledge, guidance, & friendliness with assisting us on departure. Thanks and have a great holiday weekend .
Brent D | Expérience généraleMerci
Travarus C | Expérience généraleGreat Folks ...It's why i go there!!!!
Joseph S | Expérience généraleMore explanation of terms and pics would be helpful when choosing units online. I didn't know what split level meant and having stairs to my unit was problematic so I ended up having to get another unit.The staff are helpful.
LENA K | Online Move InKayla was especially helpful and friendly.
James B | Premières impressionsCustomer service from entire staff was superb. With torrential downpours the entire day they kept a smile on throughout. Thanks !
Brent D | Online Move InKeep up the good work
ANN B | Premières impressionsN/A.
Carlton W | Premières impressionsConner and his team representative was kind, friendly and knowledgeable. Thanks Conner for helping me. I appreciate it, and you
SAMANTHA P | Premières impressionsU-Haul offers excellent storage services. Moreover, the staff is extremely professional, demonstrates excellent human relations skills. and provides excellent customer service. M.J. Martin
MATILDA J | Premières impressionsRobert king and Krissy collins provided me with great customer service. Specially Robert when out of his way to provide feedback on my request. They made this experience painful
sylvia g | Premières impressionsI was not able to access my unit for a very long time because my code did not work on that area. I went more than 3 times to report the issue to employees who told me the situation was going to be reported but apparently nothing was done. Not until I went back and the manager was there and she was able to fix the problem and personally called me when it was fixed.
CARMENAMANDA P | Expérience générale7pm storage time is absolutely ridiculous
KATORRIA H | Premières impressionsNever anyone at the front desk, employees weren’t helpful.
DAYTONAMAY L | Expérience généraleOk great work overall.
Joyce V | Expérience généraleGreat work except at the end they didn't come check that the storage area was clean so I wouldn't be responsible but they got it together. Thanks
Joyce V | Expérience généraleNever recommending them they need to just stick to renting trucks and vans and trailer hitches. Everything else is unreasonable and rat/roach infested
Dominique J | Expérience généraleI had to change my flight three different times which cost me an extra $400 because uhaul Sacramento did not meet their guarantee delivery date. Norfolk did not realize that they even received our uboxes. This was an three week inconvenience and costly miscommunication on U-Haul behalf.
Deron H | Premières impressionsMy son used the storage unit for 5 years and I was pleasantly surprised how nice just about everything in the unit was when we moved it out. Everything was relatively clean and the atmosphere and smell was clean after the long term rental. Merci.
Betty W | Expérience généraleLinda was great.
Phil M | Expérience généraleSo the people working at the customer service counter 1,00000 % perfection and great smart knowledgeable But the Guy who checked the truck in was a complete jerk and has no customer service.He does not need to be working there. He made my experience 10,00000 times horrible. So as far as renting trucks or unit no I will not recommend u all
Robert C | Premières impressionsFriendly and Helpful at All Times.
Lisa M | Expérience généraleThe associate was very helpful!
PATRICE S | Expérience généraleStaff does not properly communicate with each other. My moved out date for the storage unit was 01/28/2023 not 02/06/23. Information was not properly transmitted to management. I asked staff member if he could note the account on 01/302023 was told yes and found out on 02/06/2023 that no note was left on the account and account wasn't closed until 02/06/2023.
SHAMIEAMYISHA H | Expérience généraleNobody was rude, but nobody was helpful. I wish somebody would have taken note that I had bought a storage unit and a van, with a return time on the van being after access hours, and that they would've mentioned "hey, here are our access hours" so on and so forth. Instead, I was left confused pushing every help button (which didn't work) and calling every number (with no answers). I ended up having to take all my stuff back to the place I was leaving. Some of my stuff is still in the apartment, some was shoved into my car, some had to be left outside. It was an exhausting, frustrating, and disheartening experience. I want to be kind because I understand how difficult a job in this field can be but I'm upset about how poorly this went.
ALEXANDER R | Premières impressionsThank you for your business Monticello in Norfolk Virginia U-Haul company has the best staff in town.
Shawanda W | Expérience généraleReal friendly people. Very helpful. The actual storage area was a little run down.
JACK T | Premières impressionsStaff was very helpful and accommodating
CEASER H | Premières impressionsComplete satisfaction
Claude M | Premières impressionsThe representatives on shift that helped me on my move in day were awesome. They provided detailed instructions about the facility and assisted me with an issue with my unit that was much appreciated.
Aisha O | Online Move InEveryone there was so helpful and nice! Especially the guy working the counter, he was training someone else and still managed to impress my Dad which is a hard thing to do! I wish I remembered his name :(
REBECCA O | Premières impressionsKarissa at the Norfolk - Monticello location was very nice and informative. She made the process smooth and easy to follow. Merci
Travarus C | Premières impressionsThe manager on duty Kayla is VERY NICE AND FRIENDLY.
Yvonne L | Expérience généraleWhen arriving, a finger point was all the direction we received for finding the unit. Once arriving to my unit the lock was not present, like the reservation stated. On the first day of moving things into the storage, the lift was not working functionally. We asked an associate, who was very helpful, but she could not get it to work either. The general manager was agitated and dismissive in conversation, as if we were inconveniencing her day. Will not recommend nor will my husband and I be using u-haul again for our moving essentials.
Sunshea F | Online Move InThe office was routinely understaffed based on the time it took to be helped. Frequent damage to facilities that impacted access (garage door does not open, etc). Lots of trash around the building. Price excessive for value received.
PAT M | Expérience généraleThere was a foul odor in the unit and the entire building. The unit was poorly maintained and inconviently laid out with narrow dark hallways leading to the unit. They staff provide unclear direction to where you could find the unit. And when I raised concerns about the state of the unit I was told they were all like that. They also are indoor units that have mice. I just asked for a refund because the unit was so poorly Kept. I will stick to just using the trucks because the storage facilities are not up to par.
Danielle D | Online Move InThe storage was bigger then I expected and I loved it.
Catherine B | Premières impressionsNeeded to have my code reset as it wasn't working, inconvenient and uneven floors, no available carts, not very well kept. I would choose AAAA storage just down the road 10 out of 10 times over this place.
Aaron S | Expérience généraleHad been an of and on user at this site and for the most part it went ok. First major intrusion was a waiter leak obtain my belongings, but it was quickly addressed and no harm done. The second multi year fiasco was when I put somemajor home woodworking there for what I thought was going to be maybe a year or two.. these tools collectively weigh over one thousand pounds and were tucked away dry on the third floor went to get them a few years back only to discover that the elevator serving that side of the building was out and I'd learnitv works be out while parts were being made. This was a multi-year problem that was only remedied earlier this year. What insulted me and no doubt others was that I had to find out the hard way, and to ask redress for relief for payments for storage I could not access. It took about a year to get parts, installed, city approved. Much of my consternation could have been avoided if uhaul had been proactive.asimple letter explaining the issue, timeline to fix and my options. Losing trust in a vendor because they fail to communicate proactively an issue that affects me was unacceptable. I should not have had to push for relief or learn about by trying to move my tools out. It will cost me several hundred dollars to replace all the belts, lube honest, sharpen cutter blades on my bed joiner and table saw and clean and lubricate all steel surfaces, removing oxidation from work surfaces. Needless to say, while the location was good and the fees fair, the multi year fiasco of no elevator was poorly handled. Sincerely Pete Dawson
peter d | Expérience généraleAfter being a loyal and upstanding customer, I was both shocked and appalled at the fact I had a red lock on my unit. After asking the associate at the desk for assistance I was told that I would have to wait till Monday. I would not stand for this. After reaching out to essentially a hero for the common folk, I was able to get the lock removed. Not by the staff I had trusted with the safety of my belonging I hold near and dear to me, but a man of the night, or in this case, day. I will be sure to spread the word to my friends, family and citizens of the state of Virginia to not do business with this "establishment". I couldn't be more grateful to be out of this situation.
Chase M | Expérience généraleNice an clean staff helpful for disable people very helpful thank you
melody m | Expérience généraleBetter marking for storage
KEITH K | Premières impressionsNice and polite
Edward S | Premières impressionsThe worse place that i have ever rented from , will not recommend this place to no one.
Sheryl H | Expérience généraleThis was my first experience with U-Haul. Customer Service was "top notch". Kayla Fraser was great. Very helpful. She goes the extra mile to take care of her customers. If I ever have storage needs in the future, I will definitely return to this location.
Curtis M | Expérience généralePeople may need to use the elevator after 7 pm should run until storage closes.
Joyce V | Premières impressionsThe staff was not friendly. I sent several emails to stop my contract and they did not respond. When I called I was on hold for 8 minutes. I was charged fir a full extra month that I did not need or want. I had tried to terminate my contract. I think the staff intentionally dud not respond to me so they could charge me one more month. And the garage door to access the storage units is broken, making it difficult to bring in furniture through the small door. I would absolutely not recommend this location. Terrible customer service.
Delphine C | Expérience généraleThe setup of the building is awkward and the main office is on the complete opposite side of the storage entrance. The driveways to the storage unloading is small and the uhauls don't fit up the ramp to the upper floors. There are no clear direction on which door leads to the second floor or vs the first floor. Was confusing to figure out.
BRIANNA G | Premières impressionsThank you praise God
laverne w | Premières impressionsGreat customer service and I appreciated that very much.
Wilma W | Expérience généraleThere were a few dead roaches on the floor of the facility which slightly concerned me but other than that it was a perfect experience. Would've stayed there longer if I could afford it.
MONICALYNETTE W | Expérience généraleHORRIBLE experience. I will never rent from Uhaul again
Leah G | Online Move InAn amazing experience and the staff was/is very helpful and friendly. I thought they went above and beyond to help me and I highly recommend this facility to anyone looking to store things and the packing supplies are always plentiful and well stocked. I would like to thank all of the staff that helped me with all of my questions and they even walked me around and showed me how to work things on this facility.
Deborah H | Premières impressionsThe only issue I have with the establishment is that there is no storage for people with motorcycles or scooters accommodations need to be made for people with motorcycles and scooters because when people are moving from one place to another sometimes they need to store these kind of vehicles until they get settled other than that the only other issue I have is if you go into the storage unit at night sometimes the lights will shut off in the building forcing you to wander around in the dark until you move in the right place and they come back on I believe they are motion sensored lights but that can be dangerous at night if you're in there moving stuff and they happen to go out I've had this happen on two or three occasions where I be moving stuff in or out and the lights go out forcing me to wander around until I hit the sensors that activate the lights to come back on other than that I find no fault in the establishment at all
james l | Premières impressionsNice
patricia p | Expérience généraleUncomplicated and convenient
Suzanne P | Premières impressionsNone for now.
TERRY M | Premières impressionsThe young lady was very nasty there were dead mice in the corners of the 1st level would not recommend
JHADAH W | Expérience généraleThe office staff was amazing. The storage facility itself is the worst facility I have ever seen.
Jessica L | Expérience généraleEverything was great
GLADYS O | Expérience généraleI will be moving out ASAP
Jessica L | Premières impressionsGood experience
john p | Expérience généraleI can't remember the Young lady's name who assisted me, but she was soooo professional & patient not only w/me but other Customers as well. I'd definitely refer my family & friends
ANGELAYVONNE R | Premières impressionsThank you all for helping me out i lost my keys and i told them what was up she said it was cool thanks
Christopher J | Expérience généraleThe only reason I am not giving 5 stars is because I had to wait at least an hour for someone to remove a lock on the unit at the time of my move-in. They were unable to unlock it due to rust and it took an hour for the issue to be resolved. Outside of this issue, everything else went very well and I am pleased with my unit and the cleanliness of the place.
sherry g | Premières impressionsI was having issues with my car, since it died on trip up here. She climbed through my trunk to sit in my driver's seat to steer and hit the brakes when needed. Plus all of the staff was polite.
Joshua S | Premières impressionsI completed my check in and was walked to my storage. I placed all of my belongs on the elevator and proceeded to my unit on the 3rd floor. When I got off elevator and arrived Within an hour another customer at moved into my storage and placed their lock on my paid storage. I could not get through to the front office via phone so I had to leave my items on the elevator and walk to the office. Once I arrived I was told I had to wait until the lady who helped me get off of lunch. I explained my things are on the elevator we have already been here for hours can you just give me another unit. I was told I had to wait. The lady comes back and tries to figure out what is going on. This takes over an hour. The store manager was called and advised they cannot do anything for me. I had to take a smaller unit or pay a lot more the bigger. I explained I do not have the money. I am a single parent and already stretched with funding. I contacted corporate Uhaul and spoke with the supervisor and was on the phone for 45 min. The supervisor spoke with the cashier after we waited 20 min for her to get on the phone because she would not get on the phone. The employee lied to corporate and told the lady the customer will be there any min to get in storage and remove their belongings from my storage so I can move in. The corporate supervisor said there is nothing they can do but she will notate the account to contact the regional manger. I had to wait another 1 hour for the people to get there then a longer time to remove their items so my things can be moved in. We spent a total of over 5 hours. I was met with an attitude and disrespect. This is outrageous. I have never been treated this way by a company. The manger had no regard for customer service or cared and the employee continued to cut me off and not allow me to talk. I would like someone from corporate to contact me back. Other customers had to wait hours to use the one elevator because our belongings were stuck on the elevator with no where to go. The is unacceptable. Please investigate and take proper actions to remove the manger and employee at the establishment.
Sherrie W | Premières impressionsExcellent service and very helpful!
Mathew N | Premières impressionsOne of the staff was not helpful at all.
Ebenezer D | Expérience généraleAutumn helped me when I was in a very tight situation. I appreciate her willingness to work with me; especially since I was at wits' end. Merci.
KARENJAMIL R | Expérience généraleMy contract got put on hold and I couldn't get my credits sent back to me. I'm still waiting on the refund as of right now. Other than that it was a good experience
Shemar J | Premières impressions, The best storage facility I ever rented from, I’d like to give a special thanks to Autumn We’re going above and beyond The World needs more people like her !
James M | Expérience généraleAutumn was friendly and very helpful. I appreciated the easy in and out of the facility. Occasionally there would be multiple customers trying to use the freight elevator but usually the wait wasn't too bad.
Kevin P | Expérience généraleVery difficult to access second floor storage lockers. Narrow hallway and stairs.
Connor G | Expérience généraleAutumn is a great manager! She really Rocks!!!
KARENJAMIL R | Premières impressionsThe staff was extremely friendly, no complaints there. The unit I was assigned was a relatively small unit and there was a large 2 foot in diameter pool in the back corner which took up a lot of space and made it awkard to place belongings around. Also there were roaches present in the unit and my belongings at moveout. The facility had access cards so access hours could be longer than office hours.
Ashley M | Expérience généraleCould really invest in some automated windows or louvers. Ventilation is bad. There are never carts available. Ever.
Shari s | Premières impressionsI moved into this unit following a move. The move experience with Uhaul was terrible and the move-in here was complicated by the unit not being ready in accordance with the instructions provided by Uhaul and a significantly understaffed office that resulted in having to wait almost an hour to get into the unit after arriving.
PAT M | Online Move InI did wanted to know do I get a refund back for my store
cynthia e | Expérience généraleHorrible experience. Had a unit on the 3rd floor for 3 years. The elevator was broken at least 75 % of that time. Was given 1 month free. Unable to get my stuff without hauling it down 2 flights of stairs and down the ramp. Staff didn't seem to care and had no resolution. Charging people for something they can't use. Borderline criminal. Will tell everyone I know not to ever use this locations.
billy h | Expérience généraleOver the years that I was at UHaul, I have seen several managements come and go..But each one and the employees were exceptional Friendly and Kind. Thanking each one for their Patience, Conversations, Smiles, Warm Hearts and Customet Service. Prayers and Blessings to All.
LISA M | Expérience généraleThe staff is extremely outstanding!!! I have recommended 4 people so far and will definitely continue telling people about them.
Adarice L | Expérience généralePretty smooth process
Ahmad R | Online Move InWhile the store and staff were great and very helpful we weren’t informed that the elevator was out until the employee suggested we switch to a storage room on the first floor, which due to availability was smaller than the one we were looking at.
GEORGE B | Premières impressionsThe only stairwell was beyond too steep and made moving in more difficult than it needed to be.
Camryn P | Online Move InI booked the third floor and I couldn’t even use it because the elevator was broken and there was nothing about it on the website and I needed to go back another day to get a refund
Whitney B | Online Move InThe staff are great and the location is convenient. I honestly had no issues with the staff or the facility in general. Unfortunately, there's always a ton of homeless people milling around outside and trying to follow you in and the big garage doors don't close right behind you. I had a guy try to take stuff while I was making trips between my unit and my vehicle, and the ramps to the second level aren't fit for anything larger than a sedan, so I had to park on the street. This place is in need of an update and needs a security guard to watch the back ramp doors. Additionally, 24/7 access and 24/7 security should be a thing at every U-Haul. Like I said though, the staff are great and doing their best. I had zero issues with staff and Autumn was always a pleasure to talk to. I think any storage place in Norfolk is bound to have the same security issues.
Matthew A | Expérience généraleWoman who checked me in was friendly and competent. Merci!
Connor G | Premières impressionsMy only issue was the elevator is broken and I needed a unit, which was on the 2nd floor pushing really heavy stuff up a steep ramp on a cart was really difficult as it was just myself and my two teenage sons. Otherwise the staff was very friendly and helpful. Also it would be nice to access the unit late at night due to my work hours.
JENNABETH B | Premières impressionsEmployees are awesome
Nilaykumar P | Premières impressionsAwesome staff!!!!!! Super friendly! Extremely helpful. I had to switch my unit and it was a breeze. Super helpful very friendly! Great storage options!
JOSEPH G | Premières impressionsChris did a wonderful and outstanding job.
sumiko b | Premières impressionsUnfortunately, per staff, my unit got infested with rodents after it was found that three other units were being lived in.
Kyndra K | Expérience généraleMrs B. Ford represents Uhaul very well with her customer service. I was very impressed...
Julius D | Online Move InChris has always taken care of our needs exceptionaly well.
Admirals E | Expérience généraleThe ceiling paint is peeling off and falling on the storage room contents
GEORGE W | Expérience généraleThe storage units are made out of plywood and chicken wire. Not secure or safe. It is not ventilated and very hot. Access to the storage is almost impossible. Cant fit uhaul into the storage area and even a normal car is a very tight fit. The 'gate' is broken and not fully.closed and looks.like it's been pried open on the bottom. Zero stars. The uhaul storage in VA Beach is leaps and bounds better than this norfolk location.
Dylan O | Expérience généraleI had to wait in an incredibly long line because there was only one person working. I Tried to use the online tools to both return my truck and check in to my storage unit in order to skip the lines but the online services did not work, never gave me an option to check in even though i received an email telling me to do so. Would not rent storage from this location again.
Caroline R | Premières impressionsIt was not communicated that the elevator was Not working in the rental process. Although inconvenient, it would not have been a problem if the 3rd floor unit had better stairwell access. Due to the narrow stairwell entrance, we were unable to move any large pieces of furniture into the unit. Due to this, my couch is now sitting in my fiancé's apartment. There is also no indication that the elevator will be fixed anytime soon which makes removing my belongings a a nightmare. I would not have rented the unit if I had known about the access issues. The staff were very friendly and helpful.
Robert W | Online Move InStaff was really friendly and very helpful ! Thanks please give this lovely staff a raise ! Very helpful and willing to guide me through the whole process.
SEAN Y | Premières impressionsApparently the facility had a broken elevator for quite some time. When I tried to move out I had to carry my furniture down a ramp. Much of it got broken as I attempted to do so. Some kind of notification should have been given especially since they still accepted full payment of the storage rent! Also there were rat droppings on most of my belongings! I had to throw a lot of it away. Climate control is overstated as here is no control on the 2nd floor! This was a waste of money for a whole year!
Ann T | Expérience généraleRoaches. Stinky. Scary. Two roaches hitched a ride and ended up in my brand new garage. I had to throw out all cardboard immediately and scrub garage to prevent an infestation. I've never experienced a storage unit so dirty. Staff is nice but storage facility needs a revamp ASAP.
Jennifer R | Expérience généraleGreat customer service, no waiting for help, convenient and clean.
ramona c | Expérience généraleThis storage is infested with rodents. I will never rent here again. I'm paying for a unit with insurance and still no help. I'm probably gonna have to get channel 10 on your side. Please do not rent a storage unit here on Monticello Ave. unless you don't want your stuff anymore.
sharon w | Expérience généraleVery professional and friendly staff
ramona c | Premières impressionsI rented a unit here for six months and have no complaints. A well-managed facility.
Carter W | Expérience généraleThe facility is not well lit. Elevators and exterior doors did not work correctly. Not clean, I had mice in my unit and mouse feces on my belongings.
Carleigh G | Expérience généraleStaff very friendly and knowledgeable
herbert h | Expérience généraleGreat staff and secure location. Easy access and great communication. I will use uhaul for future storage needs.
Steven R | Expérience généraleall good
W.F. H | Expérience généraleit was outstanding
Samuel G | Premières impressionsYou had a flood in 2016. You sent my notification to the wrong address and transposed the telephone number so I was not contacted.
WILLAR B | Expérience généraleUnprofessional, lazy and rude personnel
isay o | Premières impressionsI phone office before move out said 15 mini wait I drove up there three people doing nothing but be on there phones and talking and eating really!! I wasted my gas something so small I could of phon
Linda G | Expérience généraleGreat service at both checkout and return. A+
Admirals E | Premières impressionsStaff has been extremely cooperative!
Dorthy H | Premières impressionsHallways to storage units were too narrow. Yesterday I arrived at office after being on hold for 5 minutes there were 3 employees there no other customers but all were eating claimed no one had called
JEANNE B | Expérience généraleThanks for the assistance
Jeffrey M | Premières impressions.
DONALD B | Expérience généraleThose were not storage units those were closets. I kept stating I had large furniture and they tried to stick me in 2 small units 10x10x6. I have a king size mattress that is taller than 6 foot.
Angela M | Premières impressionsGreat service
camille i | Expérience généraleOverall it was an excellent experience , friendly
jo-ann c | Expérience généraleI received fast courteous service. Everyone was friendly and thorough.
PATRICK N | Premières impressionsThanks so much for your excellent service. I couldn't have been more satisfied, I appreciate u guys so much.
JEAN B | Premières impressionsThe unit itself was fine but my account autobilled the day before I moved out and the store refused to prorate it a day. So I lost $115 for one extra day of storage.
Kendall E | Expérience généraleThe ladies there was very friendly..great customer service skills
tanisha l | Premières impressionsEmployees was very helpful. Thank you.
Randy D | Premières impressionsExcellent service, no issue.
landry n | Premières impressionsThe staff working were outstanding. Especially the storage lady who showed me around
Desmond C | Premières impressionsVelma and Celina went above their duties to make sure I was satisfied with not Th the truck and storage unit.
Mary A | Premières impressionsVery helpful
Adrienne J | Expérience généraleThe manager was very helpful at checkin. Backing my truck up to the elevator and only making one trip made unloading incredibly easy and fast.
Kevin P | Premières impressionsI got 'late payment' notices every tie even though i signed up for auto pay. I also got charged for the last month even though we gave our proper notice and vacated before the month was out. REFUND.
Amber D | Expérience généraleChecking in was quick and hassle free. The facility was clean and spacious. Perfect location.
Ann T | Premières impressionsThank you for your courtesy and professionalism.
Judith B | Premières impressionsIt's always about service and accessibility. Thanks you for taking care of my needs.
THOMAS A | Expérience généraleThanks for letting someone cut my lock and steal most of my stuff and not keeping up with the case for it. Worst experience ever. Will never use U-Haul again
courtney B | Expérience généraleAll of my belongings were flooded. I have to restart all of the essentials I need for everyday living. We were not even aware that our unit Was flooded or that there were any issues regarding this.
ramsey i | Expérience généraleOnly issue was that a rat got into our storage unit somehow and ate a hole in our mattress.
elizabeth j | Expérience généraleBit of a mouse problem but other than excellent.
CHRISTOPHER L | Expérience généraleMouse all in my things I will not be back
crystal m | Expérience généraleChris was always very helpful and efficient.
aimee b | Expérience généralePeople are very friendly and the storage space very clean and secure.
Karla R | Expérience généraleAll my needs were met! I was very pleased with the way staff found the right storage size to fit all my belongings.
MARCUS W | Expérience généraleFacilities were very unkept. Rat feces was everywhere in unit and there was even a dead rat toward the end of my stay! Roof caved in and caused water damage to my things. Do NOT recommend whatsoever.
Alexis D | Expérience généralePoor reception and difficult to get storage unit set up properly
bridget g | RéservationThank you for having wonderful employees such as Chris running your fail operations.
yolanda s | RéservationMice got in and ate my things
Kirsten T | Expérience générale👍
simone l | Expérience généraleThe manager works hard at a very old facility that is breaking down, making it hard to get around up and down inside from floor to floor. Elevator often out of order.
Julie B | Expérience généraleMY EXPERIENCE AT UHAUL WAS OUTSTANDING.CHRISTOHER WAS A VERY KNOWLEDGABLE GUY. HIS CUSTOMER SERVICE WAS EXCELLENT. WHEN I FINISH TALKING WITH HIM I WOULD ALWAYS LEAVE WITH A GOOD FEELING .
Gary H | Expérience généraleI know they're doing renovations but over in the older part the ceiling paint is flaking off and did fall on some of my things. I don't really think it would damage anything it's just more of a bother
Michelle L | Expérience générale