Évaluations des clients U-Haul Moving & Storage at Durham Chapel Hill

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Durham Chapel Hill

Cote générale :

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lauren W.
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Le client n'a pas laissé de commentaire.

Corinne J.
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Le client n'a pas laissé de commentaire.

David R.
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Le client n'a pas laissé de commentaire.

Sarah Jane W.
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The associate took a personal phone call while assisting me and did not give an opportunity to ask questions. Felt like I was a burden for being a customer. Did my online order incorrectly by accident and he laughed at me for it.

RAYMON G.
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The U-Haul web site is terrible

Kieran Q.
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Le client n'a pas laissé de commentaire.

Joseph D. | Overall Experience |
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Le client n'a pas laissé de commentaire.

Tammy J.
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Le client n'a pas laissé de commentaire.

Joseph D.
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Le client n'a pas laissé de commentaire.

Alan C.
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Le client n'a pas laissé de commentaire.

Dave P.
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Le client n'a pas laissé de commentaire.

robert M.
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Le client n'a pas laissé de commentaire.

Joshua E.
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Le client n'a pas laissé de commentaire.

WILLIAM W.
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Furniture dolly was not available at this site despite advance reservation.

Matthew N.
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Le client n'a pas laissé de commentaire.

hannah T.
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Le client n'a pas laissé de commentaire.

Raymon G.
Évaluation :

Incredibly inaccurate web site. Will never use your web site again. It allowed me to choose a location for pick-up that didn’t rent the size trailer I reserved. It allowed me to choose a drop off location that was no longer in business. Duh!

Nimish P.
Évaluation :

The booking was for 6 pm and we were there at 6pm. There were 2 Uhaul employees there at location and 1 additional customer who was returning, so not busy at all. The one Uhal rep went outside for long time and other uhaul rep was useless as he did not had password to computer to check us out. Even after having booked in advance, be there on time at 6,setup credit card and info in Iphone app in advance we weregicen rental at 6:30 pm. Half hr delay to pickup? Seems there is room for improvement here. Returning process was flawless btw.

Stephen P.
Évaluation :

As has been our experience with Uhaul trucks in the past, this vehicle was not in good working condition and stalled out several times. It gave us a lot of anxiety on moving day that we would have to transfer everything to a new truck on the side of the road. Luckily, it didn't come to that.

john K.
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Le client n'a pas laissé de commentaire.

steve G.
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Le client n'a pas laissé de commentaire.

Ed V.
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Le client n'a pas laissé de commentaire.

John G.
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The drop off location was very clean and orderly. The clerk took care of me in approx. 5 minutes.

Marvin S.
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Staff was very helpful

robert Z.
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Excellent service!

Cynthia C.
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Le client n'a pas laissé de commentaire.

Tyranicia G.
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I was Not refunded the money left over from my deposit. I have talked to three ppl about this and only one person was able to help me with this. You

Nicholas D.
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These guys are great

Bobby T.
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Great service

Joseph M.
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Make it more clear that hooking a trailer up is a $20 charge.

Julian A.
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Le client n'a pas laissé de commentaire.

Daniel B.
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Just wanted to compliment your helpful and knowledgeable staff, Absolutely first rate!

Timothy H.
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Le client n'a pas laissé de commentaire.

Rick H.
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both pickup and drop off took a long time, especially checking in at the end. the staff were warm/helpful, but I was beat ... and hoping things would move along a tad faster. I'm in this store a lot ... we are moving over months ... and it's a good place to go.

Julian H.
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Le client n'a pas laissé de commentaire.

Richard L.
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The person that checked me in was GREAT!!!!! He corrected all the mistakes made at the pick up location. He needs a raise in pay , he had GREAT people skills.. I was out in 5 mins great location.

David Z.
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Bed of truck was not swept and clean, even though I was expected to do it or be billed $25. Scanning Drivers License to "secure" website is horrible new policy. ID theft is rampant and "secure" sites are hacked on a semi-regular basis.

Michael B.
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I rent regularly here, only because of convenience of location. The service is awful and the equipment is frequently unclean or smelly from cigars. My business will soon stop using rented cargo vans...I can't wait!

Ralph L.
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Le client n'a pas laissé de commentaire.

Carol S.
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Have someone greet u upon arrival. They were cleaning out other trucks . I wasnt sure who to see or what to do

ronell B.
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Le client n'a pas laissé de commentaire.

MILAN D.
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Good.

John M.
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This is not about the pick-up or drop off locations, which were excellent. I found the results of the on-line quote to be confusing. It was not clear which charges were per day, or per rental period. The amount of included mileage was buried with other information and was not on the quote page. Also, the page that asked me to upload my drivers license did not work and essentially timed out, which caused me to unknowingly add a duplicate reservation which then had to be cancelled.

Karen M.
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Le client n'a pas laissé de commentaire.

anthony A.
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Le client n'a pas laissé de commentaire.

Wayne C.
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Le client n'a pas laissé de commentaire.

Gloria A.
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Le client n'a pas laissé de commentaire.

Gregory H.
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I got a text to verify the condition of the car on my phone. I selected the counter pick up option specifically so i would not have to use my phone. I also got a new message that said there is a $20 fee if i drop the van off after hours. I have never seen that fee before. I might have to switch to enterprise or penske if I cannot drop off after hours at u haul for the regular price.

Brian M.
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The tire pressure sensor needs to be addressed. Staff was pleasant and helpful.

Robert S.
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Le client n'a pas laissé de commentaire.

Allison M.
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Le client n'a pas laissé de commentaire.

jan W.
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Le client n'a pas laissé de commentaire.

Vincent D.
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Agent saw that I was waiting and promptly opened another register to help me. Excellent and thank you!

DAQUAN C.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

Mitchell K.
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Le client n'a pas laissé de commentaire.

Joseph G.
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Make sure trailers are clean. Trailer had rocks in it. Other than that it was fine

aisa A.
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I have used this location twice and I am always satisfied. Thanks

Brynn S.
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They were great. Pleasant, Professional and Helpful. Thank you

Robert B.
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Le client n'a pas laissé de commentaire.

Lillian K.
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The staff was professional and courteous from the first phone call to turning in the vehicle.

Karen S.
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Your confirmation email does not contain the rate - and they charged me $10.00 more for the equipment rental - and I had no way to "prove" what my rate was.

Shamoy J.
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Le client n'a pas laissé de commentaire.

Janelle B.
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Le client n'a pas laissé de commentaire.

Austin M.
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Le client n'a pas laissé de commentaire.

alexis G.
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I rated average because this was not my original drop off location. I was sent to two abandoned places prior to coming to this location had to fill the gas tank twice because i was driving to these two locations wasting gas and my money! Then i complained about the gas issue but of course i was told i would still be charged if the gas was not at the mark it was when i got it, which was not fair. The system needs to be updated so this does not happen to anyone else. This drop off that should have took no more than 30 minutes took 2 hours.

Yoshida S.
Évaluation :

New people working and did not have great customer service..... was not greeted all I hear was conversation about the previous night how messed up the men had gotten ... but when there was concern about information that I NEVER had to give out as much as I rented there the men had something to say at that point!

Kenia G.
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Le client n'a pas laissé de commentaire.

Richard S.
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Le client n'a pas laissé de commentaire.

raeann d. | Overall Experience |
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Yes the experience was good but the rates are too high for what storage you get. The cheaper and smaller storage areas are inconvenient and hard to get access to. Not worth the high cost.

Joseph M.
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Le client n'a pas laissé de commentaire.

ted M.
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Le client n'a pas laissé de commentaire.

Thomas D.
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Professional help.

Ruthann H.
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Le client n'a pas laissé de commentaire.

Duane B.
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Le client n'a pas laissé de commentaire.

Daniel J.
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Keep up the good work!!!

Teresa A.
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Explain the truck to the customer. How to adjust mirrors. How to turn off tow feature.

Brittany R. | Overall Experience |
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Great

Chauntay G.
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Le client n'a pas laissé de commentaire.

marlene O.
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Le client n'a pas laissé de commentaire.

Lisa K.
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employee JERMIAH IS VERY VERY, VERY RUDE.DISRESPECTFUL,UNPROFESSIONAL,I HAD A VERY BAD EXPERIENCE WITH THIS UNPLEASENTLY EMPLOYEE,HE WAS FACE TIMING AN PLAYING A GAME WHY HE WAS SUPPOSE TO BE HELPING ME,LEFT ME STANDING OUTSIDE AT THE TRUCK IN THE COLD FOR ABOUT 25 MINS,LEFT TO GO FINISH TALKING ON THE PHONE AN NEVER CAME BACK,I WONT DO ANYMORE SERVICE AT THIS LOCATION OR WITH UHAUL

Christopher S.
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Le client n'a pas laissé de commentaire.

Peter G.
Évaluation :

Smooth, quick drop-off.

shawantha s. | Overall Experience |
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I never had any problem out of U-haul the whole couple of years I was there. I really liked the cleanliness, no bugs or rodents. Thanks U-haul.

craige B.
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Le client n'a pas laissé de commentaire.

Thomas S.
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they did a very good job. Very pleased

Grant H.
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Got me in and out with no surprises :)

Michelle S.
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Le client n'a pas laissé de commentaire.

EDWARD H.
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Le client n'a pas laissé de commentaire.

Karen S.
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Le client n'a pas laissé de commentaire.

Mike S.
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Le client n'a pas laissé de commentaire.

Jennifer O.
Évaluation :

I didn’t receive the additional equipment I ordered and was charged for. I pre-ordered and asked in person for a dolly and furniture covers but never received them. I’m still trying to get the charge for the dolly removed from my card.

Robert E.
Évaluation :

Le client n'a pas laissé de commentaire.

Jomecia M.
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Le client n'a pas laissé de commentaire.

Kath K.
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Le client n'a pas laissé de commentaire.

gary m. | Overall Experience |
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Excellent staff and service!

Darry O.
Évaluation :

The gas tank fill indicator stuck as I was putting in gas, causing me to overfill it, so I wasted money. You should have all trucks ready with a FULL tank so you can just fill it up when returning.

Angela S.
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Le client n'a pas laissé de commentaire.

Todd U.
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Everything went well from check in, to check out. Customer service was well staffed and friendly.

Angela S.
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Le client n'a pas laissé de commentaire.

Shelley O.
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An employee just had us leave the truck with keys inside and no receipt or acknowledgement that the equipment was returned on time. This became a problem until Shanna Fisher stepped in and went above and beyond to make sure that this was resolved and that all additional charges were reversed. Shanna was super helpful and provided the best possible customer service. I'm not sure where she works but she is a rock star and should be acknowledged for her stellar customer service! Thanks Shanna!!

timothy P.
Évaluation :

Very good service from every one

Lonnie H.
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Le client n'a pas laissé de commentaire.

richard C.
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One of three who prossed my rental assured me i was getting unlimited miles so when plans suddenly changed requiring a different dropoffi incurred another 300 dollar payme t taken from my account without my consent

walter W.
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Le client n'a pas laissé de commentaire.

sherry j. | Overall Experience |
Évaluation :

Rented a storage space, they salesmen did not say I had to have a specific kinda lock so I bought the gold one from u haul. Went to put more stuff in my unit a silver round lock was there I had no key

lakeithia w. | Overall Experience |
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Too small for the price. I never used it at all!

Esten W. | Overall Experience |
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Very helpful and friendly staff.

james b. | Overall Experience |
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The staff here are great!

Sarah R. | First Impressions |
Évaluation :

Great service both in Florence and in Durham, thanks for helping my move be seamless!

Laraine P. | Overall Experience |
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First arrived at this location, the staff was friendly & helpful. During the time I maintained storage, I could rarely get anyone on the phone, & when there was a dispute, the staff was unfriendly.

TERESA M. | Overall Experience |
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Excellent experience!

TERESA M. | First Impressions |
Évaluation :

Anthony was so helpful and kind!

Monshea B. | First Impressions |
Évaluation :

Everybody was super helpful and friendly they took some of the stress out of moving

Alecia J. | Overall Experience |
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Had no problems. Staff was friendly.

mechell c. | Overall Experience |
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Easy pick up of moving truck - very helpful staff

Megan M. | Overall Experience |
Évaluation :

N/A

Alyson D. | Overall Experience |
Évaluation :

Everything was good. I would like a faster service at the counter, waiting to talk to someone is just a little long, that’s it!

CHANDA C. | First Impressions |
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Customer service was very polite and professional. The process was fast and easy.

Deidre S. | Overall Experience |
Évaluation :

As my child attends NCCU, this was a convenient location to store her belongings for the summer. The staff was very hospitable and accommodating with my needs. Thank you. We will be back.

Myra K. | Overall Experience |
Évaluation :

Had never used U-Haul before. This was a very good experience and I will definitely use this company in the future!

james b. | First Impressions |
Évaluation :

The staff at this facility, plus the telephone staff who took our original order, were all terrific. Personable, knowledgeable, and efficient. Great facility. Great service Thank You

Jeff P. | First Impressions |
Évaluation :

Jeron was so helpful to me. 5 stars for him

harold c. | First Impressions |
Évaluation :

I tried to get 24 hour access. It seemed to not benefit me, but I was told I had up to 10 on which I really didn't . I wasted a trip to use my unit when I found out it closed at 7. Why say I can go?

Kevin N. | First Impressions |
Évaluation :

.

Mark B. | Overall Experience |
Évaluation :

Some staff were great and some acted like like it was just a job. It I would rent from ya’ll again Hands Down!

alejandra c. | Overall Experience |
Évaluation :

They are definitely awesome love them.

Leah P. | First Impressions |
Évaluation :

Josh is awesome. Got me everything I need at one location. Great customer service!!

BRIDGET P. | Overall Experience |
Évaluation :

n/a

john s. | Overall Experience |
Évaluation :

We rented here 3 different summers for our Duke student. Had a good experience each time. Storage unit was clean.

Tamera H. | Overall Experience |
Évaluation :

Something was off about the climate control - parts of the facility felt like it was air conditioned but other parts were noticeably warmer.

Caroline O. | Overall Experience |
Évaluation :

Clean, well maintained, would highly recommend.

Louis V. | First Impressions |
Évaluation :

All employees were welcoming and accommodating. They made it very easy to rent storage as well as return the u-haul rental.

Vernon H. | Overall Experience |
Évaluation :

Great service

Tamera H. | First Impressions |
Évaluation :

The entire process was super smooth from start to finish.

Kristina P. | Overall Experience |
Évaluation :

This storage facility is great. Associates are always nice and helpful! Facility is clean, well maintained, and secure.

Marjie F. | Overall Experience |
Évaluation :

No problems.

Caroline O. | First Impressions |
Évaluation :

great experience

ROBERT M. | Overall Experience |
Évaluation :

This facility is the cleanest and nicest place I have ever seen. The people are great, friendly and helpful. I rented a conditioned space for 8 years, I can not say enough good about this facility.

CHESTER F. | Overall Experience |
Évaluation :

good job, overall!!!

Stephanie H. | Overall Experience |
Évaluation :

My only negative comment is that someone stole the mattress dolly which was a bummer. Otherwise, everything was great!

Delilia R. | First Impressions |
Évaluation :

Thanks for everything everyone was nice and helpful. Thanks once again.

marshell f. | First Impressions |
Évaluation :

greatstaff

Megan B. | Overall Experience |
Évaluation :

Staff was great and very helpful at move in. The process was quick and painless. Facility location and accessibility was very convenient. Superb cleanliness.

Lani B. | First Impressions |
Évaluation :

The staff was very helpful and accomplished to our needs and preference. Good service and well explained in answering questions.

michelle t. | Overall Experience |
Évaluation :

Units are too high for the size.

RUSSELL S. | First Impressions |
Évaluation :

Your employees were very friendly and helpful. I wish all other U-Haul's in the area were as efficient and courteous. They were very knowledgeable and I will recommend that location to everyone.

nicole s. | First Impressions |
Évaluation :

Excellent Customer Service and Compassion!! Thank you!!

Sarah E. | First Impressions |
Évaluation :

The only issue we had was that the confirmation indicated one pickup location and it was not where the truck was located.

MICHELLE T. | Overall Experience |
Évaluation :

I would like access to storage 24 hours but I have problems doing this.

shawnda p. | First Impressions |
Évaluation :

Over all experience was good

Veronica G. | Overall Experience |
Évaluation :

The people were very helpful.

David Z. | Overall Experience |
Évaluation :

UHaul put on a lock, could not find the key, and had to cut it off. Second lock added with same results. I had to pay removal fee. I said they lost it. Called me a liar. Later found it.

Wendy C. | Overall Experience |
Évaluation :

We have rented space her before and will again. Facility and staff excellent.

Aaron D. | Overall Experience |
Évaluation :

I only needed storage for a couple weeks during a move, but if I needed storage space again, I would return.

Christina M. | Overall Experience |
Évaluation :

Really friendly staff

Aaron D. | Réservation |
Évaluation :

Nice clean facility. Polite and helpful staff.

Dru W. | Réservation |
Évaluation :

The facility was clean and easy to access. Agents were helpful and efficient.

Charles M. | Overall Experience |
Évaluation :

We were please with our rental. The staff was great to deal with and the facility was easy to use.

Hank S. | Overall Experience |
Évaluation :

The manager of the site is rude and the service is horrible. For 2 weeks I had been trying to get my stuff out of storage and it took me to theaten to call corporate for her to follow up. NEVER AGAIN

DORALISA R. | Overall Experience |
Évaluation :

If I need it I'll comback again. Thanks uhual.

Mary J. | Overall Experience |
Évaluation :

The facility is fine, staff is not necessarily eager to assist, but generally get the job done.

Ryan H. | Overall Experience |
Évaluation :

Staff is incredibly unhelpful, no coordination between customer service line and individual stores, will never be using their service again.

ROBIN H. | Overall Experience |
Évaluation :

Unit flooded, was charged an additional month by accident

Tonia B. | Réservation |
Évaluation :

Excellent customer service

Terrence R. | Réservation |
Évaluation :

he vehicle ran well, but used a lot of fuel1

Dennis W. | Overall Experience |
Évaluation :

None

MAX W. | Overall Experience |
Évaluation :

Your staff screwed up my attempt to pay your bills not once but several times. Their latest SNAFU cost me 5 days in extra rent.

James D. | Overall Experience |
Évaluation :

Met all our needs and was climate controlled. Carts were available to help move stuff in / out.

Trevor P. | Overall Experience |
Évaluation :

I experienced water damage in my unit and the staff we're not helpful. It happened on a Saturday and all they said was to call on Monday for a manager. I called each day for a week with no response.

Frances S. | Overall Experience |
Évaluation :

Mr. Riggs and Mr. Robertson were very helpful and friendly with the rental units and the rental truck and trailer. Thanks so much!

Frances S. | Overall Experience |
Évaluation :

Mr. Riggs and Mr. Robertson were very helpful and friendly. Many thanks for all of your help with the rental units, the rental truck, and connecting and loading the car on the rental trailer.

LISA R. | Overall Experience |
Évaluation :

None

SCOTTI B. | Overall Experience |
Évaluation :

Reservations were not honored. Had to find accommodation in another location.

Annesh B. | Overall Experience |
Évaluation :

I will never rent another unit here the wait time is awful the phone reps are awful i wanted my money back i would never recommend this place to any one my overall experience was horrible

Harvey h. | Overall Experience |
Évaluation :

There was a mix-up between the central U-Haul office and the local storage unit. The staff on site were able to resolve the matter when I came to confirm the rental, in spite of computer confusion.

CHARLES V. | Overall Experience |
Évaluation :

I was given an access card that never worked. The alarm went off every time I entered my unit. I returned to the office and waited in a lengthy line but it was not fixed properly deafening annoyance.

Hunter G. | Overall Experience |
Évaluation :

Everyone was helpful and made my experience excellent.

Bishop C. | Overall Experience |
Évaluation :

Thank you

elizabeth f. | Overall Experience |
Évaluation :

Great experience!

deborah s. | Overall Experience |
Évaluation :

No comments. Everything was hunky dory.

Marilyn E. | Overall Experience |
Évaluation :

All went well.

Non reviews have been submitted for this location.

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