Customer Reviews for U-Haul Moving & Storage at Eastex Freeway & Lawrence Exit

Évaluation :

5

Excellent

Évaluation :

5

This is not the first time we use the Eastex location. In addition to the cleanliness of the store, they are courteous and helpful.

Évaluation :

5

Everyone was very polite and professional. The gentleman there was very safety orientated. Will recommend this location to all.

Évaluation :

5

Nothing, staff is very friendly, knowledgeable works hard to serve customers

Évaluation :

1

The truck i rented had an ABS light turn on not 20 minutes after I rented the truck, the brakes were in very poor working condition to where the pedal needed to be all the way down before the truck would start slowing down, the wheel bearing were grinding making for a very uncomfortable drive, and on top of that i had a flat tire, waited almost 4 hours for the roadside assistance to come out and replace the tire. After getting the tire replaced it blew out in exactly 17 miles due to the replacement tire having dry rot, which caused me to have to contact roadside assistance again and they came out after another hour. The normal commute is one hour and fifteen minutes, it took me seven and a half hours due to faulty tires on the rental.

Évaluation :

5

My experience was great!

Évaluation :

1

I had an issue with 80 no brakes and no running light and it’s been hold for a couple days extra now they charge me for it and I’m waiting for somebody management to give me a call

Évaluation :

4

The only issue that I had was related to rented furniture pads. I included in my order and confirmed with the location several days ahead. I was assured they would be waiting with my order. When I picked up the truck only a handful were available. I had to scramble to get them elsewhere ahead of the movers arrival. Uhaul needs a tracking system for commuted supplies as well as their moving equipment. The people working at this location are top notch. The best I have experienced at any location.

Évaluation :

5

The young men who helped was very kind and helpful. I enjoyed my experience with uhaul thanks so much

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

4

No one has called on reference to my complaint yet we c p uld have has several bad accidents. 912-674-7485

Évaluation :

5

Very friendly & courteous, as well as being efficient. Definitely will use them again if needed!

Évaluation :

1

They charged me over 400 dollars to rent a 15 foot truck for 2 days. They lied about the mileage. Said I went 40 miles when I only went 16 miles. They charged my card for more then the quote was. Called them and they where very rude and hung up on me.

Évaluation :

5

Rep who helped me was very nice and helpful. Made my first rental experience a great one!!

Évaluation :

1

Accountability of the management to oversee that their employees are doing what they should be rather than a half ass job. Not happy and others will know about this store!

Évaluation :

5

The staff that assisted me were knowledgeable and polite and very professional. Great experience.

Évaluation :

5

Customer service representative that helped us with the uhaul was ABSOLUTELY EXCELLENT. Best customer service hands down. Dominique needs a raise

Évaluation :

5

Scheduling the uhaul was easy. The gentleman behind the desk made it just as easy to navigate the process as well. I was able to pick up my belongings and bring it to my new location with no issues. Then returned it right away. Thanks uhaul!

Évaluation :

3

I rented a storage unit December 30th and moved out February 2nd. I paid for another month and only used it 4 days. The general manager would not pro-rate and give me some of the rent back. They should help out people that don't make a lot of money from work. I had moved into a place and could have used the extra money back for groceries.

Évaluation :

3

Someone tied a string to the windshield wiper. Of course, I didn't notice it. It started raining  me & my mom had to pull over because we couldn't see. It was dark, and the wiper wasn't wiping the rain away. It was scratching the window. It was late, and we had to wait 2 hours for the roadside assistant guy to even find a replacement wiper blade.

Évaluation :

4

My truck wasn't safe. I had to call roadside assistance because the windshield wiper was tied on with a string and was missing a blade. The wiper scratched the windshield and we had to pull over because it was raining and the wiper wasn't wiping the window. It was scratching it. We had to wait for hours for roadside to locate a replacement wiper since it was after hours. It was dark and raining so there was no way to safely drive to my destination. I would suggest reiterating to employees to fully inspect trucks before releasing to customers.

Évaluation :

4

It is wrong that rent can't be prorated and partial payment reimbursed if you move out there days after making a payment for the month. Their only in it to take peoples money.

Évaluation :

4

I had to replace the wiper blades during my 1 200 mile trip after not being able to see out the windshield during bad weather. Still waiting for a reimbursement from UHaul.

Évaluation :

3

The ceiling in my storage unit fell in. Some of my clothes as well as my couch were mildewed.

Évaluation :

1

Truck wasn't ready at my selected time. Had to wait an hour for the store to open. No one called the day before. Ball really dropped here. Issued complaint and heard I would get a discount but haven't heard a word.

Évaluation :

5

Just have some kind of help (another associate) thanks people are very helpful and courteous.

Évaluation :

5

Dominique was great.

Évaluation :

4

Customer service was bad, the guy attending me mumbled everything and kept looking at his phone.

Évaluation :

1

Drop theft charges I didn't steal the uhaul

Évaluation :

5

Never having used a tow dolly before the young man operating your store was very courteous and willing to show me exactly how everything worked with that trailer. I could not ask for a more pleasant experience.

Évaluation :

5

The Associate that helped us this morning was very courteous, informative and attentive. He called to remind me to self checkin...he thoroughly explained everything. We need ALL of them to be like him

Évaluation :

5

I can only say keep up the good work. The staff was so helpful and they took care of everything.

Évaluation :

3

Put new tires not recaps...i had blowout that cost me 2 hours while the repair man came from 50 miles away in a city of 100 000 ... no excuse for that

Évaluation :

5

The lady working was very friendly and helpful she made the experience more enjoyable

Évaluation :

1

Make sure the seat belts in the vehicle work. According to the manager they do not check them

Évaluation :

3

In store employees need to answer the phone and not send calls to the reservation line

Évaluation :

2

Wheel bearing cover was missing and someone put a hose clamp with tape over the opening with the clamp over the bearing so that allowed bearing grease to fly out all over the wheel. This is a must to have repaired so that someone utilizing this trailer will not have bearing issues when it heats up from no lubricant.

Évaluation :

5

Extremely easy to deal with and so helpful. Will definitely use again.

Évaluation :

5

Onsite manager very friendly and helpful

Évaluation :

5

It was smooth process.. installed in less than 2 hours.. friendly service.

Évaluation :

5

Very helpful and friendly.

Évaluation :

4

The only issue is that I feel those trucks need an alignment check or something to make it bounce around a little less.

Évaluation :

5

Not a thing. It was a perfect experience. There was a young man and a young lady that worked there. That were so polite and so friendly and so accommodating. Very professional. I have zero complaints. Plus the rate was amazing.

Évaluation :

5

Staff was very helpful.

Évaluation :

5

Great experience

Évaluation :

5

Great wquipment, even better staff. Great communication and easy to pick up.

Évaluation :

1

Firstly, I was charged $22 for gas when I returned it at exactly 3/16 a tank which is what it was given to me as. It's pretty crappy for them to give someone a truck with that little fuel in the first place. Won't be using Uhual again.

Évaluation :

5

Provide a receipt with amount charged and amount paid. Your records reflect nothing. Your communications are horrible. Both pick up and drop off as well as equipment was exactly as I expected and were great. Your online reservation system is horrible. And you should be able to provide itemized receipts.

Évaluation :

5

s/o

Évaluation :

5

I WAS VERY HAPPY WITH THE ENTIRE PROCESS. YOUR PERSON THAT I DEALED WITH WAS VERY CURTEOUS AND EXTREMELY HELPFUL. i NEEDED TO EXTEND THE RENTAL ONE DAY AND IT WAS HANDLED VERY WELL.

Évaluation :

3

I rented an appliance dolly but there was no ramp making the dolly useless.

Évaluation :

5

The best I could ask for.

Évaluation :

5

The only thing was a blinker bulb was out . Could have gotten a ticket. It that had happened would uhaul pay the ticket?

Évaluation :

1

I was charged for two days and returned the trailer same day.

Évaluation :

1

This was the worst experience I have had with U-Haul. I will never use U-Haul again for my business. If you look at my records in just the month of August the amount I have spent with U-Haul would be very pleasing to a company. I will be using Penske going forward and I have started my legal actions. Stephen C. Sands

Évaluation :

5

EXCELLENT customer service from everyone at this location. They went above and beyond my expectations. Would definitely return when I am moving again and would 100 % recommend to friends and family!

Évaluation :

5

The staff was accommodating and helpful!

Évaluation :

5

The owner was extremely helpful and pleasant

Évaluation :

2

It says climate control there was no air conditioning

Évaluation :

3

Paid for climate control and the building was 100 degrees

Évaluation :

5

Very helpful.

Évaluation :

5

The staff was great. There were no issues. They were courteous and polite. Everyone was great. It is obvious the staff loved working for the Manager and that says a lot for him.

Évaluation :

5

Dominique and Therun are the best I've encountered at this location U-haul in years. They are patient and understanding. Very courteous and helpful. UHaul have outdone themselves with these two employees. 10⭐️s in my books

Évaluation :

4

Had some issues initially trying to check on my reservations for my storage unit until I spoke with Dominique who was very helpful checking my initial reservation and found an additional unit conveniently across from my reserved unit..

Évaluation :

5

Lance was amazing , very patient and helpful during very stressful time ! My second time renting from this facility 10/10

Évaluation :

5

It's a great place to use.

Évaluation :

5

I wish the hours where 24/7 accessible to storage.

Évaluation :

4

Great service friendly staff very helpful

Évaluation :

5

The manager, Lance was very accommodating not to mention his superb customer service skills. I strongly believe that Lance will excel in this company beyond his current occupation. I witness a Lance execute challenges by focusing on solutions. with me as well as staff. With no further ado, I give this UHAUL store a 5 STAR RATING across the board.

Évaluation :

2

The roaches and other pest were overwhelming to me. I rent storage yearly! I suggest you guys get some boric acid in there to kill those pests. They come out in the daylight that's something. I had some other bad experiences which I have shared each time with you. My honest opion is that I should have been compensated for some of what I went through. I finally left because after my stuff got wet ( your ceiling needs fixing, anyone can see that)., I moved to another storage I was charged a higher price than my previous one after I specifically asked that I be out in one the same price. I can say that the manager was always kind when I spoke with him. I'm not going to continue on with anything bad. Things need to change though. People look for resolutions not I'm sorry. On a good note, that young lady who helped us yesterday was amazing!!! I watched her as she did her work she just was so wiling and happy to do it. She was so nice her customer service surpasses any I have seen in recent years! Because of her I have hope for uhaul. She has a joy as she works she was cleaning out the trailer and I could see her joy! Lance the physical place needs work! I do appreciate your kindness. Below average because of the facilities!!!

Évaluation :

2

Thought my deposit would Comeback idk why I didn’t get my $100 back the truck was only $20 and I put the gas back.

Évaluation :

3

Very disappointed because we weren't given the monthly rate as shown on the reservation! It was $20 more than quoted….false advertising!!!

Évaluation :

3

everyone was friendly and helped me out. the only problem was not being able to gain access to unit several times . having to walk back and forth from unit to front desk.

Évaluation :

5

Very good service timely, convenient, great locations and the vehicles were mechanically sound. We were pleased with every aspect of our experience with U-Haul!!

Évaluation :

5

I've used this storage facility for several years. It was always clean, convenient, and easy to access. The staff is friendly and helpful.

Évaluation :

3

The door to the building was always faulty but other than that great experience

Évaluation :

1

When I made my reservation; the young lady didn't have much information/on truck reservations. She told me they opened at @8am; whereas my reservation said 7 am; therefore we drove from La.; later than we anticipated. When we arrived; we were told we needed to pick up the truck; from another location.; by that time there were a lot of angry people. The young lady was very unprofessional; picking up a truck from a nearby facility was very much organized; and professional. Thank you Ms Vivian Babino

Évaluation :

1

I am sooooo upset with UHaul! I paid over $100 a month, only for all of my wife brand new items and bedroom suit to mildew and mold! Basically the whole storage unit had molded and mildewed. Although I bought all kinds of DampRid moisture observer that was recommended buy A AHaul manager who assist assisted me. I tool out an insurance policy that also was also recommended by the same UHual manager! Bad part about it! USUALLY said they are not responsible for the damages on all the items in the storage! Wtf! How sorry of an establishment! I WILL #NEVER TELL NOR REFER ANYONE TO UHaul! I am hiring my lawyer on this one! Bet that!

Évaluation :

4

No comment

Évaluation :

5

Thanks to larissa and James and all the staff just can't remember all their names. All were very helpful Everytime.

Évaluation :

2

The manger is rude and disrespectful.

Évaluation :

2

My fiancé purchased the storage for her stuff but forgot her id so they put in my name and she supposed to have access to the storage but the locked her out when she checked in several times..

Évaluation :

2

the uhal at 8161 eastern freeway did an outstanding job. Your reservation system is far below good. I made a reservation at your Milam and eastern location 2 weeks before move and went to confirm, they had no units available in the 10x25. Did another reservation through corporate offices, went there this past Saturday and no reservation for me, even though both reservations were confirmed with a reservation number. Last minute I had to rent 2 units at the eastex location. The experienced was horrible. The Milam st location needs some serious help both in staff, attitude and organization. The Eastex location were wonderful. Took them only about 15 minutes to get me the units.

Évaluation :

3

Most of the employees were nice and helpful. Just takes one sometimes to mess things up though. When I checked out, one of the employees thought they could yell at a customer for not wearing a mask. Sugar always attracts more bees than vinegar.

Évaluation :

1

Since choosing this location it have been nothing but trouble and employees do not know or even concerned about helping the customers and what's the rental process. I definitely want rent from Lawrence Dr location Beaumont Texas again.

Évaluation :

1

My storage unit unit leaked destroyed some old photographs of mine and one mattress in your people really didn’t seem to be concerned about it it

Évaluation :

1

The staff I sealed with was very unprofessional and somewhat rude

Évaluation :

3

When I rented my storage I was told that if I moved out early it would be prorated and I would receive some of my money back. The gentleman told me no, even though I did move out early. Storage was paid until the 31st and I moved out on the 8th with a clean storage. Not satisfied about the storage not honoring its word.

Évaluation :

3

I guess during the storm there was what looked like a metal building that was flown on top of the U-Haul storage section 128. I suppose from the force of that building my things that were inside on top were jolted and the microwave came down on my leg. When I lifted the door a few things came down. Other than that, thanks for everything. I'd use you guys AGAIN

Évaluation :

1

The worst and most stressful experience I have had. I ended up having to spend more money, and getting a storage at a different facility because y'all gave mine away.

Évaluation :

5

Aaron, the gentleman working here was Incredibly helpful. I would return to this location because he was so kind.

Évaluation :

5

It was clean and all the people there were helpful and friendly.

Évaluation :

5

These guys from start to finish we're beyond amazing . Merci

Évaluation :

1

If I could give a negative 7 000 for this specific Uhual site, I would. Not only did I get countless late fees added to my account even though they told me every month they would move my payments to the first, and the employees were rude every single time I tried to speak with them, but we also now have roaches in all of our moving boxes. On top of that, I paid and cancelled my storage June 1st and was given until the end of the month to get my stuff, but They put a lock on my storage and tried saying I couldn't get my stuff until I paid for July 1st. The only thing that saved Uhaul's reputation for me was the corporate customer service that helped me get my money back and were so kind to me, and dedicated to help my experience be better.

Évaluation :

4

The Gentkemen that assisted me was friendly and very helped.

Évaluation :

1

I was treated very unfairly Staff rude and disrespectful up to the manager I was promised a free month from Jerry head manger of company and never received it he actually told Liz no free month for me

Évaluation :

2

The manager at the Milam location was extremely rude I questioned why a certain lock was required. I rented last year and there was not a certain lock requirement. Purchased cheaper lock elsewhere!

Évaluation :

4

Aucun

Évaluation :

5

Nice

Évaluation :

3

Cool

Évaluation :

5

Great service

Évaluation :

1

They doint no how to talk to people

Évaluation :

5

I had an amazing experience great people great customer service

Évaluation :

1

The lady in office very rude and unhelpful. We will never use that uhaul for everything. Merci

Évaluation :

5

Service was great and the staff was great

Évaluation :

5

Merci

Évaluation :

5

Great employees

Évaluation :

5

I will definitely use them again

Évaluation :

4

0

Évaluation :

4

Aucun

Évaluation :

5

Good location & the staff are helpful and very professional. Had peace of mind when I stored my things there for a year and a half . Merci

Évaluation :

5

I had my storage for a little over a year. The staff was always polite and understanding. Anytime I had an issue making my payment on time the team was very patient and worked with me. Great customer.

Évaluation :

5

only needed it for a few weeks but it was excellent and convenient thank you.

Évaluation :

3

Unfortunately, I am limited by the characters and can't express why I gave them avg. they didn't close out my account when I left and kept charging me. I had to call from another country to cancel it.

Évaluation :

5

Jasmine Green did a excellent job

Évaluation :

5

Very good manager and he was very helpful and professional.

Évaluation :

5

Lisa was fantastic.Saved a 5 hour drive & move. Lisa Rectified previous employees mistake.Wish Lisa worked for my corporation.Lisa was professional ,knowledgeable, and courteous.

Évaluation :

3

they told us we had keys and they had the keys tried to charge us extra for storage room even though we had empty it out...

Évaluation :

2

I will never use this company again. Nothing was as it should have been. My reservation that I made was not honored and I did not receive what I had selected.