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LaTonya DennisCustomer Reviews for U-Haul Moving & Storage at Florida Blvd
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I found the location efficient and friendly!
Mary DiBenedettoThese guys are great! Always nice and make the process go as fast as is possibly can! I love using this uhaul.
MATTHEW REYNOLDSFriendly, professional staff.
Forrest ConleyI recommend people coming to yall
kurt bellEasy drop off and friendly.
Gerard MizellNothing . Very easy to ring on line and did a chat and talked to an agent ... very nice and accommodating!
Claire MajorMerci
Kevin HunzekerI used the no contact pick up option and it took a while before my equipment was available on the app. Then the first truck I got, the door would not close fully and I had to drive it back to the location while holding the door closed so that I wouldnt fall out of the truck. The second truck that they swapped out for was okay, just burns gas alot faster and the needle moves alot which makes it hard to return the truck with the same gas level. I only used it for a few miles to move decorations from my home to a hall for an event.
Dominique LollisPick up process was terrible
Kenysia WynnGrea t people to deal with.
Ronald JerveyTy.
Bairon PenaThe staff here were so nice and helpful.
Rebecca JohnsonMuch better than budget
MICHELLE FORDVery professional and knowledgeable crew. I'll be back.
Leslie MartinHave rented uhaul numerous times. This was the best experience yet! Thank you!!
Grayson ZeaglerI have never had a problem with this location, they are very friendly
Jacquelyn VariseThe employees at the location I went to were very helpful and understanding. I will be back if I need to
Jeffery Jerkon-SmithProfessional & friendly service. Representative was very helpful explaining terms of contract , reviewed operation of vehicle, inquired of additional moving supplies needed. Store very clean & orderly with wide range of equipment needed to make moving and packing easier. Only thing please let others know if they are ordering on line that they will need actual drivers license, when they come in for pickup ,no digital drivers license accepted. I recommend U Haul for your moving source, dependable, clean & reliable vehicles, best prices and quick professional service when calling.
lily thompsonLocal representatives were helpful and courteous. Appears that work was good quality. I'm not sure that the hitch is well suited for my vehicle because it sits quite low below the bumper.
Warren HullHad a resevation at 7650 airline hwy to find out when i get there is no appliance, furnature dolly. i was allowed to reserve it but they did not have. this put me in a bind. asked attendant if they could help me find another store with the needed dolly and was told no. after sitting out in parking lot making phone calls to find another 26' truck at 13151 flordia blvd when i get there i was told again no dollies, so i look around in lobby area and see appliance and furnature dolly and ask about them the attendant their did not know they had dollies in there own lobby.In the end i was able to get done what was needed after the aggravation of dealing with a poorly run business
jonathan badeauxI am totally satisfied with the service provided to me.
Robert HarrisTry to increase employees understanding and concern in your customer service area towards your customers. I never spoke with an interested employee until I got to the actual facility. This is really bad for the majority of your customers as they don't know the business and are at the mercy of others who just don't care. Thankfully I have been in the business and could maneuver around the stumbling blocks of your customer service area. The general public cannot. They wanted to send me on an additional 50 mile journey to drop off the vehicle when the drop off was only 1 mile from my destination. Thankfully someone at pick up knew how to play the system and get it back to customer friendly and that is why you got a good recommendation in this survey!
Steven YorkYour perfect
Sophia CorbinThe vehicle could have been cleaner. I had to wile the windshield off to see out of it
dwayne woodardTrailer had medium size dried mud chunks inside, I swept out in a few minutes and no issues
Willis PottsNo suggestions Great service
Ray SturdivantNothing y’all the best
James JohnsonThe vehicle's wheel alignment was off, making it inconvenient for a smooth long drive.
Pihilla PremasingheSeriously y'all can rent the balls for the trailer attachment instead of $30 to buy maybe $7 to rent
LEDARRIEN KNATTGreat friendly fast professional service
GALEN SEALSNice customer service
Carrie HaynesMake sure all the lights a working on your equipment, the police department stopped me two time because the lights on the trailer was not working correctly
ALBERT FARRIERUn servicio rapido facil y eficiente con equipamientos que superan ampliamente las espectativas del usuario ,gracias por existir
SERGIO VARELAHave agent walk thru inspection w/ customer.
CARLINE MARYTerrible
Carlos CurtisDon’t know.
Debra FreemanDrop off was an absolute breeze. Couldn't ask for any place better.
rachel bridgesEverything was great
Daniel MilinareInstalled super fast!!!!
Janet ArmstrongToni is queen! She made everything and experience awesome!
TIFFANY GURGANUSI waited for a hitch to be installed and they had the job done incredibly fast! Friendly service as well.
Joe BaustianThe first rental broke down but I was giv
Denise ValenzuelaThe staff at this location were amazing. The rating is only for U Haul as a whole. My box was shipped to the wrong location: after entering my new address where the box would be delivered, the U Haul website decided the box should be shipped to Houma and then, from there, delivered to my house. At the time, I was unaware how far Houma was from my location as I had not lived in the area before. The staff at this location were incredibly helpful, but due to the U Haul website failing to choose the correct delivery location, there was very little they could do to get my box to me on time. Eventually someone did personally retrieve my box and deliver it to me, which I very much appreciate. U Haul also never paid me the $50/day that was promised if my box was delivered late (it was delivered 4 days late). I do not feel I can trust U Haul with moving again because of the late delivery and because they did not follow through with their promise of $50/day for each day it was late. I would be willing to change my rating if someone from U Haul corporate could contact me about this issue and compensate me for what happened.
Jessica PitzKeep doing what your doing, the two staff that I dealt with treated me like a King. Amazing Customer Service. Will absolutely use and recommend UHaul and this location again.
Kevin PhillipsThe back wasn't so clean on the rubber mat and inner doors had mud.it could have been pressure washed
Marsha FlowersAwesome customer service, movers did an amazing job definitely would recommend to anyone
JESSICA JAMESEquipment obviously doesn't get inspected when it's brought in. I had a trailer reserved for two weeks. Go to pick it up and one tire is like new the other was pretty worn and had a gash in the side. Manager wouldn't let the team swap the wheel and tire with one on another trailer. That also had one good tire and one crap tire. U-Haul as a whole needs a better maintenance/PM program.
James McCrackenWhenever I go, I have to ask someone to allow me to access my storage. I had to wait on them one time they never showed up. No lightning in the storage and is extremely hot.
Mary Lang | Expérience généraleWish there was 24 hrs access. Not everyone work hours are the same
Shanice Wilson | Expérience généraleThe 10 by 10 storage I got was very roomy thanks
Eric Jackson | Premières impressionsDid not have a utility dolly when we paid for it. Did not have a lower level storage unit when we made our order. They moved us upstairs and the location in baton rouge wasn't the friendliest .
Stan Hibbard | Premières impressionsI utilized (2) 7' × 26' storage space , one for 11months and the second one for 8 months. Everything was still in track from day one, down to a half a load wheat bread sealed in a bread storage container still good (no mold) after being in storage for 8 months, however we didn't eat it because of safety precautions. No roaches or rats debribs!!! Very please how well kept my belongings are. Thanks Mr Kevin and staff at 13151 Florida Blvd Baton Rouge, La
HELEN HILLIARD | Expérience généraleThey are caring and very helpful I will tell others about them.
sharon bindon | Expérience généraleDidn't allow 24 hour access to storage, which is inconvenient, also had only 1 gate in operation! The gate that was more convenient is un-operatable
Jas Starks | Expérience généraleGreat job
tewanda rosaya | Expérience généraleMr Kevin Nd Staff are Great never had a problem 100
Colette Montgomery | Expérience généraleMr Kevin Been nice Since I moved in a storage unit 💙💙
Colette Montgomery | Premières impressionsI left all of my items because there was mold on EVERYTHING and nobody has any idea where it came from. When I brought my items to this establishment they were NOT molded and they also weren't exposed to mold.
Jada Stephenson | Expérience généraleI felt with horrible service and im being charged twice as much then I should be. I've never had a problem with this before and nobody wants to refund my money. I put the gas back where it was when I got I it, I left the truck in the same condition I recurrences it, I returned the dolly also, and I even returned the truck hours earlier then when it was due. When I returned it all the guy did was take the key and said that was it I could leave.
brandie rojas | Expérience généraleWow..This was one of the most pleasant experiences i have ever had with any rental company. The whole staff from the top down were real to life people. They are the best at thier jobs and should pat themselves on thier backs for a job very well done. My wife and i escaped from the wrath of Hurricanes Laura and Delta in SW la . to a new beging in Baton Rouge. And the UHaul team made our move like it was made for the movies. JUST AWESOME. FROM START TO FINISH WE HAD THE VERY VERY BEST. PERIOD.
ruth wilburn | Expérience généraleExpensive for conditions.
Sabrina Wilson | Expérience généraleSeveral of the employees i remember from 10 years ago when i moved away. This says much about the work environment
MICHAEL BLANTON | Premières impressionsOwner was extremely helpful, and so was everybody else that work there nothing but smiling faces and cool vibes🥰
Lakeisha Stewart | Premières impressionsEverything was good until we got to the counter. The white lady had a nasty attitude with several customers the day before(Sat 9/12) and I got the rudeness once I turned the equipment back in. I also asked her, was it anyone else I could talk to and thats when she said, she was tired and apparently didn't want to be there.
Annie Taylor | Premières impressionsThe service was great and I had no problems.
Donnell Jenkins | Expérience généraleExcellent Service
Helen Hilliard | Expérience généraleI would like to thank you so much traveling to state to state it were great no problems at all and when I went to get my storage even better all the employees are the best keep up the good work
Vidal Tinnion | Premières impressionsThe staff was friendly and very helpful.
Donnell Jenkins | Premières impressionseverything was great, no complaints
William Legg | Premières impressionsThe customer service was always outstanding and very courteous
PHAON DUNBAR | Expérience généraleAwesome manager!
Jeffery Brackeen | Premières impressionsThe advertised 11x14 room should NEVER be rented as storage space, the steep flight of stairs are very unsafe.
Diane Hebert | Expérience généraleThe staff was on top of their game ! I was very pleased w/Heidi who went out of her way to make sure my U boxes were delivered to this location & Kevin very helpful with the end process as well ;-)
Brigitte Kleinpeter | Expérience généraleVery efficient and great customer service.
shavon nelson | Expérience généraleGreat !
JAMES ROUNDTREE | Expérience généraleExcellent
JAMES ROUNDTREE | Expérience généraleTkanks
DENNIS MILLA | Expérience généraleThey sold my phone number to some other companies and now I'm being bombarded with sells calls over my phone along with text messages doing the same.
Matthias Scott | Expérience généraleMy storage unit was inside climate controlled and I felt should have been better which is why I chose more expensive unit. My belongings had ants and after unpacking found mice chewed clothes!
Christina Collins Zakes | Expérience générale