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porshea hollie | Premières impressionsCustomer Reviews for U-Haul Moving & Storage at Genesee
Testimonials From Recent Customers
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Very helpful at the last minute. Very helpful in accommodations.
Lakiesha Jacobs | Premières impressionsWorst place to store your items only use this place if it's an absolute emergency and you have things to put in bins if you don't use storage bins all your property will be damaged by the rodents on the premises
Queen Harris | Expérience généraleI would never recommend this place to anyone . This place is full of rats and roaches . I had to throw out ALL of my belongings due to mice pellets , dead mice , and roaches all in my things . Never ever ever store your belongings here .
Dajanae Patterson | Expérience généraleYour employee Shavon , was extremely professional. She has explained everything to me & also has helped me understand exactly what I needed. ⭐️⭐️⭐️⭐️⭐️⭐️
Willie Davis | Expérience généraleEw
ALIYAH TURNER | Expérience généraleSee you again next year. Thanks.
Mohamad Fahd | Expérience généraleThere were mouse dropping on my containers.
JOSEPH GIBBS | Expérience généraleThe price was good and the staff was great. You do have a mouse/rat problem and some of my belongings were chewed up and eaten by them. Definitely will need an exterminator to get rid of them.
Enoch Anderson | Expérience généraleMice ate through my boxes and damaged a lot of my stuff. Was not told they had such a huge mouse problem, and didn't notice it until we started moving out.
Danielle Conti | Expérience généraleAfter not going into my unit for maybe 2/3 months my things were rearranged and there was mice dropping everywhere. I had to leave all of my items there
tashaya betts | Expérience généraleWhen placing reservations. Staff failed to provide information that I could not gain access to place heavy items on upper level. I was never notified that I would be using a upper level. So after arriving with a truck full I had to leave inconvenience place my items elsewhere until Monday morning to find another location!! I was charged mileage with truck , unexpected fees for movers and placing storage elsewhere!!
Shari Sullivan | Expérience généraleNo me gusta me vendieron mis cosas cuando yo las necesitaba tenía las camas de mis hijos ahí y me las. Vendieron no me gusta y no recomendaría a ningún amigo cuando yo pedí un tiempo para poder pagar y explique mi situación y con todo eso me vendieron mis cosas cuando yo soy una madre sola con sus hijos y no tengo ayuda de nadie mas no debieron vender mis cosas pienso que debieron darme un poco más de tiempo
Virginia Laboy | Expérience généraleThe unit smelled really bad. Smelled like a sewer. I am worried my items will smell when i need to move out.
Habibur Rahman | Online Move InGreat knowledgeable customer service. Everything was explained in helpful detail. Very satisfied.
Willie Davis | Premières impressionsAt the time of check out 5/4/23 Nobody help or informed me I don’t handle move outs , that nit my department That was VERY UNPROFESSIONAL I was not please with that statement at all Also there is no place to rest ( I am disabled) this should be addressed
jeffery mustafa | Expérience généraleMy storage unit was broken into during a blizzard in Buffalo and u haul did nothing to compensate me or reimburse for my stolen items. I would never use this company again nor would I recommend it to anyone.
Wilbert Woods | Expérience généraleThank you for your service
destiny jones | Premières impressionsUnit (and likely the ones next to me) has some sort of bug and/or animal problem which is why I left. Walk areas are not salted when icy which makes it dangerous to move heavy items.
Jeremy Baker | Expérience généraleI am very grateful for all involved in this transaction from its beginning in NC to its ending in NY. Indeed I am very very very happy & appreciate assistance of everyone.
Shirley Hamm | Premières impressionsMaybe an upgrade in the storage area with climate control and each unit close completely off from ceiling down.
Brenad Zachery | Expérience généraleEVERY staff member I encountered was helpful, courteous and cordial. No complaints.
Latif Abuds salaam | Premières impressionsMannnnn y'all need rat control in that joint. Highly disappointed that I paid that much for a month and it was so much rat feces all on my stuff like they had a party in my unit. Never putting my stuff in a storage unit ever again.
Monica McCutcheon | Expérience généraleThe staff was very helpful. The manager, Thomas was very knowledgeable and helpful. He always was pleasant and courteous whenever we had conversations. I appreciate Uhaul services and always having the supplies I need whenever I go there.
Desire Bassham | Expérience généraleI drove cross-country with a 4x8 trailer and the associates, and managment, we're beyond exemplary. I would of also like to thank a gentleman named Mike, that helped me with the trailer hitch. I would absolutely recommend the Klamath Falls, Or. location! Thank you for a great experience. Sincerely, Kimiko Jackson
Kimiko Jackson | Premières impressionsAccess to storage are was not easily obtain The sweat car was in active and the rear of the facility storage area was poorly Maintained 🤔 Very disappointed in the condition of the storage area
jeffery mustafa | Premières impressionsSe me dañaron muchas cosas por los ratones que hay en ese lugar
amanda acevedo sanchez | Expérience généraleOur sales guy walked us through the whole process along with some useful tips.
Lillian Marshall Marshall | Online Move InLoss many important and expensive coats due to a rodent or rat ate threw my stuff with rat feces everywhere will forward pictures asap
April Calvin | Expérience généraleLong time renter of U-Haul vehicles.
Valerie Bottoms | Premières impressionscame go get my stuff, rat poop all over it. disgusting, wont be using again. they never answered the phone either, I was always connected to customer service who didn't have answer half the time. Moving Out was the best thing.
Gabrielle Ford | Expérience généraleI was really disappointed upon moving into my storage unit because the phone representative assured me I had a ground level unit. When i arrived it was not a ground level it was up high on top the floor level, and there were no other units available at this facility. This was a big disappointment due to the fact that I'm disabled and also I had my movers waiting to load my storage unit for me. I wouldn't have chose this facility had I known this unit would be unreachable for me. This really made me sad!
Valerie Wallace | Premières impressionsRate feces was in my unit when I swept it out...ENTIRELY TOOOOOOO MUCH...
VERONICA BELL | Expérience généraleI would lik to continue to use this facility n wish to have consistent services provided. I was disappointed that I had to pay for a padlock separately which I taught all of that comes in a package store room u would have given a key for.
keanu major | Premières impressionsThe staff was ok but the manager Brock was the worst!. I hated to ask a question if he was there. He was very rude and condescending to me and other patrons as well. I will never recommend this facility and I am not in any hurry to pay any fees owes due to my experience.
eric flemister | Expérience généraleThe gentlemen that helped us were very nice and polite. Appreciated the help.
Aimee Vargas-Rodriguez | Online Move InI put my property in storage boxed well and in bends as well. Nothing was stolen or missing. My property was full of mice drippings and i end up throwing away very special items. Very hurt and disappointed.
rochelle hughes | Expérience généraleI’m very unsatisfied a lot of my clothes and other belongings were damaged and destroyed
Randy Everett | Expérience généraleI had to throw away over $400 worth of college supplies and essentials for my daughter due to RAT droppings all over her things and ripped up papers, textbook, pictures, etc. my daughter is very upset this is the second time this has happened. There was NO food at all or anything that would lure them into her COVERED storage bins. I'm highly disappointed.
Wayne Mike | Expérience généraleThere great the whole team
arnold wiggins | Expérience généraleThe staff is awesome and very friendly and they met my needs.
Tammy Jezerski | Expérience généraleThe only issue was the mice drippings
lashawna german | Expérience généraleThe staff at the Genesee St. U-Haul was so professional and helpful as we moved out of our storage unit yesterday. I'm sorry I can't remember the gentleman's first name, but his last name was McDougal. He was awesome - so helpful and friendly. Thanks for making our move-out so easy!
Holly Faragone | Expérience généraleMy experience with uhaul I gave a 4 only because I spent 3 hours in there the lady over the phone in the call center told me she gave me the biggest storage unit they have which was not true I couldn’t even fit my furniture in. It was the size of a bathroom I was unaware of the 26 outside storage until I got to uhaul.
Shirema Davis | Premières impressionsWas treated like royalty from the owner who was very accommodating. The assistant manger was training and still handling large volumes of business with excellent customer service. I would like to ad
John Rouse | Premières impressionsThe staff was Par Excellent!
Deborah Ware | Premières impressionsExperience was horrible
Courtnee Dabney | Expérience généraleJohnell Jemison was very helpful & professional. He & the staff make using U-Haul at THAT facility a pleasure & a breeze. Thank you, U-Haul for having such dedicated, hard-working employees.
Brigitte Almonor | Expérience généraleI kept stumbling over a pipe that was sticking out of the ground in the storage unit I was using 0167 made a complaint no response from head quarters I felt they should have reduce the price
Angelo Miller | Expérience généraleAlso very clean but no Air in front office area.
Deborah Guimyard Winfield | Expérience généraleInfested with rats
Queen Harris | Expérience généraleRat feces all over my boxes/belongings. Scared of what's may be inside. Place no food in storage area
jazmine ingram | Expérience généraleGreat management that went the extra mile
Maria Archer | Expérience généraleI put my order in on line and it was all messed up ...the the guys at the genesee site were a great bunch of guys ..took are if me with a smile on a crazy day thanks for making a trying day end well
Crystal Owens | Premières impressionsI was speak to by your manager in a demeaning matter, I paid my l storage on due date, a week in advance would be moving on 5-1-19 construction delayed me causing $1 005 in extra cost. :
VICTOR NORMAN | Expérience généraleThe employees were very professional and helpful.
Latisha Ferguson | Premières impressionsu haul Is very nice organization and is first one to take care of their customers. Merci.
byamombe shabani | Expérience généraleUhaul was trying to charge me for some damages to the storage space in which I did not damage my furniture was damp do to the space being hit by a snow plow and my book shelves had to be thrown out
DANETTER LEE | Expérience généraleWhen I came to move my things out of storage there were mice inside my boxes! There was a dead mouse in hallway ask staff to pick it up they refused I lost my pots and pans due to mice feces everywher
RONITA MCNEALY | Expérience généraleI was told over the phone a 49,99 stouage unit would be sufficent for my needs. At the store after waiting in line 20mins found out it would not hold a love seat as my largest article
Carol Applewhite | RéservationThe process was smooth and quick. Great service!
Jacqueline Sneyder | RéservationThank you soo much for everything !
ashley thomas | Expérience généraleThe manager was very helpful to me and answered plus helped with great suggestions I needed! I couldn't been more appreciative for his help! Though this one out of my way I am coming back here!
Katherine Gugino | RéservationThere was rat droppings on top of one of my box then to find a dead rat when we emptied the unit. My other unit had my furniture. It was covered with mold. I was given # to call the insurance people.
lajoyce ford | Expérience généraleRental process was fast and smooth. Service was stellar. Absolutely no complaints.
SHANE HALLNAN | RéservationCustomer service was excellent. I will always use Uhaul when moving.
Camilla brown | RéservationGreat Staff!!
Brian Childress | Expérience généraleI have water damage. The unit had leeks and rat dropping. My stuff was there for 9 months
Eleanor Van Gorder | Expérience généraleIt was a pleasant experience
Vanessa Brooks Epps | Expérience généraleI had to throw a few things out due to water damage and mildew in my unit from a water leak
sheena worthy | Expérience générale