The staff was ok but the manager Brock was the worst!. I hated to ask a question if he was there. He was very rude and condescending to me and other patrons as well. I will never recommend this facility and I am not in any hurry to pay any fees owes due to my experience.

The gentlemen that helped us were very nice and polite. Appreciated the help.

I put my property in storage boxed well and in bends as well. Nothing was stolen or missing. My property was full of mice drippings and i end up throwing away very special items. Very hurt and disappointed.

I’m very unsatisfied a lot of my clothes and other belongings were damaged and destroyed

I had to throw away over $400 worth of college supplies and essentials for my daughter due to RAT droppings all over her things and ripped up papers, textbook, pictures, etc. my daughter is very upset this is the second time this has happened. There was NO food at all or anything that would lure them into her COVERED storage bins. I’m highly disappointed.

There great the whole team

The staff is awesome and very friendly and they met my needs.

The only issue was the mice drippings

The staff at the Genesee St. U-Haul was so professional and helpful as we moved out of our storage unit yesterday. I’m sorry I can’t remember the gentleman’s first name, but his last name was McDougal. He was awesome - so helpful and friendly. Thanks for making our move-out so easy!

My experience with uhaul I gave a 4 only because I spent 3 hours in there the lady over the phone in the call center told me she gave me the biggest storage unit they have which was not true I couldn’t even fit my furniture in. It was the size of a bathroom I was unaware of the 26 outside storage until I got to uhaul.

Was treated like royalty from the owner who was very accommodating. The assistant manger was training and still handling large volumes of business with excellent customer service. I would like to ad

The staff was Par Excellent!

Experience was horrible

Johnell Jemison was very helpful & professional. He & the staff make using U-Haul at THAT facility a pleasure & a breeze. Thank you, U-Haul for having such dedicated, hard-working employees.

I kept stumbling over a pipe that was sticking out of the ground in the storage unit I was using 0167 made a complaint no response from head quarters I felt they should have reduce the price

Also very clean but no Air in front office area.

Infested with rats

Rat feces all over my boxes/belongings. Scared of what’s may be inside. Place no food in storage area

Great management that went the extra mile

I put my order in on line and it was all messed up ...the the guys at the genesee site were a great bunch of guys ..took are if me with a smile on a crazy day thanks for making a trying day end well

I was speak to by your manager in a demeaning matter, I paid my l storage on due date, a week in advance would be moving on 5-1-19 construction delayed me causing $1,005.00 in extra cost. :

The employees were very professional and helpful.

u haul Is very nice organization and is first one to take care of their customers. Thanks.