Customer Reviews for U-Haul Moving & Storage at Hixson Pike

8 535 évaluations

4001 Hixson Pike   Chattanooga, TN 37415
(@ Ashland Terrace)

(423) 870-2144

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(423) 870-2144

4001 Hixson Pike
Chattanooga, TN 37415
(@ Ashland Terrace)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Dayton Brandon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kane Weathers 
Évaluation :
3

The truck pulled to the right so bad I had to keep two hands on the steering wheel, if I took a drink I had to struggle and fight with the truck to keep it going straight. The steering column is not lifted up, the steering wheel is turned to the left for it to align and go straight. I had to put both feet on the brakes for it to stop properly, heard metal on metal squealing when pressing the break.

Jacob Schneider 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Dulin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRY TODD  |  Expérience générale 
Évaluation :
2

The trailer was fine. The customer service was awful. Couldn't understand a word the guy at the register said. Then when dropping off the trailer, they insisted on me backing out into a spot rather than leaving it at the equipment drop off. Wasted a bunch of my time backing up this unfamiliar trailer, up a hill, into a tight spot. Every other time I've rented a trailer at other locations, they have the common sense to have a pull through spot for dropping off trailers that saves me and them time. This location needs to get their s together.

Matthew Perkins 
Évaluation :
5

Very good experience, Owner helped us get everything situated and gave us a very good rate and worked with us. I appreciate all the help and telling us what was available.

Sierra Hober 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronda Brady 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin Sneed 
Évaluation :
4

The staff is always friendly when I go.

Todd Bryant 
Évaluation :
5

Very professional and helpful recommendations, and very professional installation.

MICHAEL TAYLOR 
Évaluation :
5

We showed up to rent a trailer without a reservation. The gentleman who helped me find a trailer and then hooked it up for us was very nice and got us on the road quickly. Return was super easy, thank you!

Daniel Fosbinder 
Évaluation :
5

Anthony provides amazing service!

Bryan Field 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon Newton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle Snowden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan Collins Jr 
Évaluation :
5

Keep hiring the same quality staff.

Felecia Mason 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Logan Hobbs 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary mccoy  |  Expérience générale 
Évaluation :
2

The employees wasnt the issue. It was the nickle and diming over everything from the company. $39 for an extra 30mins is absolutely insane.

Don Abbott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikola Pistolich 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carrie dorcey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randolph miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Merk 
Évaluation :
5

The best store hours. Convenient location.

Jonathan Hansen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott moore 
Évaluation :
5

We dropped off our equipment after hours using the website to check the trailer back in. Very easy.

Vicki Taylor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martell Royal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darla holbert  |  Premières impressions 
Évaluation :
1

Key pad did not work for the longest time and we could not get into our belongings unless there was someone in the office.

Lisa Zook  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell Carriere 
Évaluation :
5

I had a reservation for the Broad Street location in Chattanooga, Tennessee since February 2, 2024. The UHAul in Fayetteville NC 702-523-4706 confirm that they had a storage unit for me. When I get into town the Broad Street location in Chattanooga, Tennessee told me that they didn't have anything for me, that they haven't had any available storage for several months and told me that I needed to look for something else. They told me to call the Hixson location. The Broad Street location was very convenient for me because I was moving off of Broad Street and the Hixson location was way out of my way. The Hixson location was very nice and took care of me.

tishah howard  |  Premières impressions 
Évaluation :
5

Speedy installation and very professional.

Abigail Grant 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS SWANSON 
Évaluation :
1

The box truck I rented had poor steering and the check engine light came on during my trip. I called from an hour away to let them know the light came and they said it would be fine to continue to drive it. When I returned the truck, I explained what was wrong. The manager said that this was one of their old local trucks. She proceeded to check the truck out while I was waiting to go. After a few moments I asked if I was ready to leave. She told her coworker to check me in. He didn't understand what she was saying. He finally did. I would have appreciated some kind of discount for being given a substandard truck. The manager did not even offer anything. While I was standing waiting for her to look under the hood I had to smell her cigarette smoke. This was a very poor experience and I will not use this location again.

JUDITH PHELPS 
Évaluation :
4

Provide a better place to wait.

Ronnie Dobbs 
Évaluation :
5

Great service

Greg Shrouder 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madho Ramnarine Singh 
Évaluation :
5

Great location and they always have the equipment I need. Dave and his team are very helpful and friendly. I have rented several times from these guys. It can be a tough business trying to handle all the customers coming in on the weekends, everyone with their own needs and everyone showing up at the same time, but these guys handle it well, are very patient and take the time with each customer to make sure they're happy. Scott always goes the "extra mile" to help the customers and make sure they get what they need. A real pleasure to do business with! Keep up the great job guys!!

ray mclaughlin 
Évaluation :
5

Rien

Kim Ramsey 
Évaluation :
5

Anthony was the best customer service rep I’ve ever experienced that U-Haul

MARQUITA BARNES 
Évaluation :
5

The drop of location given to me was not an official U-Haul center so I could not return my unused boxes for a refund nor do they recycle my flattened used boxes. They all went in the dumpster because I had no way to bring them back after dropping off the truck. Would have nice to know this in advance.

David Garrett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naomi Stark 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia Stark 
Évaluation :
3

truck was the cleanest one we have rented, smelled very nice and was super clean

jenny dethero 
Évaluation :
5

We are very satisfied with the excellent and efficient service we received for our recent hitch installation. I don't remember her name but the person who installed it took the time to help us and to explain the changes she made. She deserves a raise. She has pride in her work and that makes all the difference.

Jose Barriocanal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy Jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felix Gonzalez 
Évaluation :
4

Clean the windshields on your trucks. A dirty windshield makes driving a big truck in traffic 100x worse, especially at night. Cleaning doesn't take long.

Michael McIntyre 
Évaluation :
2

Ive used this location multiple times and never had a problem. This time was different. Picking up the trailer was fine, employees were very friendly and helpful, however the employee hooking up the trailer showed me that the trailer tongue was bent. Did not cause a problem however I feel this is an issue that should be addressed prior to renting the trailer to a customer. The biggest problem I had was returning the equipment. Employee had an attitude about how to return equipment. I pulled into the equipment return lane and waited about 10 minutes before finally having to signal to get his attention. Then he told me that return lanes are only for after hour returns, which has never been the case in the past. Your signage at the return lanes indicate that a representative will assist if you pull there and wait. Also on the signage, it gives directions for using an app if its after hours. this indicates to me and any other customer that this is the proper way to return equipment. The employee that assisted had a bad attitude and talked to me like I was inconveniencing him. This left a bad taste for this location and do not plan to rent from here again

James Brown 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan Fogo 
Évaluation :
3

I can't remember the lady's name that took care of us but she did her absolute best to try and get us the lowest price possible for our situation.

Amber Jensen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRADY FRICKS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sue Bramble 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Aites 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel Newell 
Évaluation :
3

The trailer in side was not clean and when I returned it the guy was very rude

Bryan Maxwell 
Évaluation :
5

They are amazing

Mindy Yates 
Évaluation :
3

Trucks are very clean and well maintained

John Whitt 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelvin Kentcy 
Évaluation :
5

your service was very good, however your people charged us twice or failed to delete the second charge of $30,26 after assuring us they would. Please help us solving this differance.

Alex Mattheiss 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRADY FRICKS 
Évaluation :
5

Open on Sunday, came to my truck and checked me in. Didnt have to leave my truck

CARL WILE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Williams 
Évaluation :
4

Overall good experience.

Marianna Mion 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph Sexton 
Évaluation :
5

Wrong location fee of $2600+ when the unit was booked for local use but had an emergency come up and needed to get home that fee is a bit excessive. Especially when U-haul charges one way rate and $.79 cpm it wasn't like I used the cargo van but instead a 10ft moving truck. Still excessive to charge almost 3x what you normally would for a one way. Other rental companies charge $250 for wrong location returns. Not to mention most people do not have credit cards that have a credit limit over $2000. I figured my account would have just been changed or converted to a one way and charged the appropriate rate with mileage $650-800 completely blindsided by the wrong location fee of $2632.**

Joel Warner 
Évaluation :
5

Easy check back in process

Mendi Catlett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Herndon 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Codie Richards 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome Ferrari 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph Sexton 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIMBRA LINGERFELT  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MATTHEW GAINES 
Évaluation :
5

You need more 5x8 ramp trailers!! The service at this location is great.

SCOTT MARION 
Évaluation :
5

Model Location. Very Professional Staff. I would make this location as my Go To Facility.

Ronald Chastain 
Évaluation :
5

Uhaul repsentatives at this location were excellent to work with. J Williams

Jerry williams 
Évaluation :
5

Everyone was very nice & professional; the pick up & drop off was very easy!

Janice Brazier 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria Rivera 
Évaluation :
3

The location is great and the equipment is clean and well maintained. I utilize online rental & check-in and it's always super easy and quick. My only issue during my latest rental was missing rental equipment (appliance dolly & furniture pads). The equipment wasn't in the truck. The associate was super helpful and gathered it together for me. I was trying to pull up my receipt to figure out which dolly I needed and she just rushed off to get one and handed it off to me. It wasn't the right one but she was gone before I could say anything. I made it work, though.

Angela Griffin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Giddens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bert Kuyrkendall 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah Hubbard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA GAJDA  |  Expérience générale 
Évaluation :
5

Great service!

Jenny Crow 
Évaluation :
5

Fast friendly service

PAMELA GAJDA 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara Sims 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Gray 
Évaluation :
5

The first trailer we were given had been vandalized and we were given another one. They said this happens often.

Robert Anderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Torres 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON ANDRUS  |  Premières impressions 
Évaluation :
5

You guys are incredible, no improvement needed.

angel serrano 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica Barlow 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia Hunt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARLA MABRY  |  Premières impressions 
Évaluation :
4

I had to pay a full months rent on two units even though I only used the units for a partial month. You are able to collect double rent if someone rents the units I rented, I believe you should reconsider and change your policy and allow partial month rent. The same thing happened with two units in a U-Haul facility in Knoxville, TN.

Robert Shields  |  Expérience générale 
Évaluation :
5

These guys were great!! I had trouble with my online reservation and they were able to get it straight. They were VERY busy the day we picked up but they still took the time needed and were extremely professional and courteous. Now….the drop off-another story!!!!

John Maynard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Sears 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell Leutz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Stiles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Davis 
Évaluation :
5

Staff is friendly and very helpful with all needs.

Cora Killebrew 
Évaluation :
5

Young man whom I turned the rental into at the Hixson Pike location was very personable and helpful.

Lee Lefler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Gonzalez 
Évaluation :
5

More staffing

Darla Mabry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mannon Wills 
Évaluation :
5

Manager David and pro hitch installer Miranda were just AWESOME! David helped me out prior to Christmas to get a hitch for my daughter's car and Miranda installed it in record time on a Friday evening keeping us from having to return Saturday. There is very little you can improve on from that. We couldn't be more satisfied with this location and its personnel.

craig cummings 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Powell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Ballard  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Siefert 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAN COREY  |  Premières impressions 
Évaluation :
5

Starting with David Thomas assisting me in getting a storage unit to the 10' van. Then with Anthony Scott Ledford making the reservation for the 10' and storage unit. Miranda Harrison checking the storage units with me. Then doing all the paperwork for the 10' van and storage unit. They went beyond what I expected, they bent over backwards to take care of me and my needs, all the way to tape and gloves. They were the very best examples of U-Haul employees I have ever seen. If all employees were like these three the world would be a better place.

Kila Hudson  |  Premières impressions 
Évaluation :
5

Customer service personnel were friendly, helpful and assisted in making our unloading process as easy as could be

Diana Richard  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandy Ross  |  Expérience générale 
Évaluation :
4

My code would not work so I couldn't get in after hrs.

Stephanie Cooper  |  Premières impressions 
Évaluation :
5

I've been traveling across the country and the staff has always been very helpful and friendly. The vehicles are in good shape and have been reliable.

Zachery Smith  |  Premières impressions 
Évaluation :
5

Very quick and efficient staff

TRACY SIMS  |  Premières impressions 
Évaluation :
1

I will be filling a lawsuit against your company

WALLACE FORTSON  |  Expérience générale 
Évaluation :
5

All the staff was amazing!!!!!

Lisa Zook  |  Premières impressions 
Évaluation :
3

Rented 3 units for 15 days, charged a full month’s rent Seems excessive to me

harold adam  |  Expérience générale 
Évaluation :
5

Everyone at the Hixson Pike location was so helpful, efficient, and nice. Really appreciate them!

JESSICA GRIZZELL  |  Premières impressions 
Évaluation :
4

Initial reservation was someone cancelled but they worked to make it right

LISA SIMPSON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Olivia Gonzalez  |  Premières impressions 
Évaluation :
5

Employees very helpful and friendly

harold adam  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin Frederick  |  Premières impressions 
Évaluation :
5

It has been a pleasure renting both trucks and storage space from UHaul since 1991.

LISA HARDY  |  Premières impressions 
Évaluation :
3

Price increases became too frequent. Cost was not in line with value of service.

LINDA KILGORE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando Martinez  |  Expérience générale 
Évaluation :
5

Ive been a customer at uhaul forever and this facility and employees were the best ive ever experienced. Thank u, guys!

Laura Duffey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James richmond  |  Premières impressions 
Évaluation :
2

I will not be recommending this location because of one of the employees and the huge roach infestation.

Laura Santos  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LECIA BILYEU  |  Expérience générale 
Évaluation :
4

They cancelled my reservation but no one knew who or why. They accommodated me and were very helpful in trying to resolve the issue

LISA SIMPSON  |  Premières impressions 
Évaluation :
5

Very professional.

Stephen Horvath  |  Expérience générale 
Évaluation :
5

Mr Scott has very helpful from the start of setting everything up to me getting in I would to thank him very much

Tonya Matkins  |  Online Move In 
Évaluation :
5

There was a minor inconvenience but it was resolved.

Laura Santos  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tiffany Amerson  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cassandra Prest  |  Expérience générale 
Évaluation :
5

I am so sorry I truly still have your dolly I will bring it back

Kimberly Green  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tawana Conley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

iulia Simon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy Walker  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Johnathan Rowley  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen Horvath  |  Premières impressions 
Évaluation :
1

Approximately a year ago, the employees at the time, verbally admitted to letting a prior employee who had fallen on hard times live in one of the storage units. The person living in storage burglarized multiple units (including mine) by climbing over the wall on the top floor. She stole every tool I owned, which took years to acquire. The employees denied any wrong doing when the police became involved.

Christopher Rottweiler  |  Expérience générale 
Évaluation :
5

Very good customer service.

John LaClair  |  Premières impressions 
Évaluation :
3

N.a. by

REBECCA RIVERA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore Henry  |  Premières impressions 
Évaluation :
5

This is my 3rd unit at this facility. Great team. Nothing will always be perfect with moving projects, but this team always finds a fair and speedy resolution which I sincerely appreciate. We will be back again!

Sandie Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carson Willis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa Young  |  Expérience générale 
Évaluation :
5

This was our second time renting storage from U-Haul. The service was excellent both times. The indoor, climate controlled storage is wonderful. Thank you and the staff for their service.

Brittany McCarver  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Travis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra Childers  |  Premières impressions 
Évaluation :
5

Website is confusing and not accurate with storage sizes and availability. Your employees made it good but if I only had the Website I would not use your company.

Jane Havens  |  Premières impressions 
Évaluation :
5

They went above and beyond to accommodate me and the situation at hand. Would definitely recommend them

John Lacey  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Kidwell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica King  |  Premières impressions 
Évaluation :
4

Longer hours

Deosha King  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary me Cordle  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando Martinez  |  Premières impressions 
Évaluation :
2

I have rented several times lately from Uhaul and there is a common thread in every transaction. The staff complain openly about their jobs to customers. The training level of the staff is inconsistent. My most recent interaction in Chattanooga on Hixon Pike I met Anthony. I must say at this location he is the only one with sufficient knowledge to get you in and out but has absolutely no customer service skills. It appears that his dog died many years ago and he's never gotten over it.

Travis Shrum  |  Expérience générale 
Évaluation :
5

Very Professional and helpful.

Walter Brown  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRACE WARREN  |  Expérience générale 
Évaluation :
3

I was told by uhaul customer service that I could have the storage 1 month free with my one way van rental. Hixson pike office in Chattanooga told me that wasn't true. This was upsetting since everyone I've spoke to with regards of uhaul has given different & wrong info. He did finally give me the 1st month free. When I returned the van to Ringgold rd in Chattanooga that person agreed with me and said he gave me the wrong info. Some people need better training.

vicki Eller  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Harshey  |  Expérience générale 
Évaluation :
1

This storage unit was not available when I arrived with my furniture. I never moved in. Instead I had to go seek another place at the last minute. The management was inapt and not helpful.

Thomas McCloud  |  Expérience générale 
Évaluation :
5

Manager and staff where excellent

david soyak  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty Lloyd  |  Expérience générale 
Évaluation :
2

It was always hard to park and get into the storage part. There were trucks blocking and the outdoor storage containers were put in all the parking areas and on the sidewalk right up to the storage entrance. It was horrible...

Angela Nichols  |  Expérience générale 
Évaluation :
5

This location is extremely extremely busy! They always do the best they can. Please know they work hard here!!!

Sharon Moravec  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david soyak  |  Premières impressions 
Évaluation :
5

Sam was great to work with!

David Harshey  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan Cook  |  Premières impressions 
Évaluation :
5

The customer service was excellent.

Omar Mike  |  Premières impressions 
Évaluation :
2

Under staffed or staff clueless. Anytime request made, it took way too long for staff to help with what was requested…keeping door open when loading/unloading so didn't have to keep entering code; closing out accounts; billing issues…all seemed too hard for staff to do. Rat turds upon clean out when not in my stuff…so those little black boxes obviously just for show. Unit was secure except top open if someone wanted to access unit. Just an unfriendly place that was an unpleasant experience unless just doing something in unit itself. Will NOT recommend to even my enemy!

CAROL FAIRFIELD  |  Expérience générale 
Évaluation :
5

Staff is incredible and goes above and beyond to ensure clients are taken care of.

Amanda Galloway  |  Expérience générale 
Évaluation :
1

My experience was frustrating as I made a reservation a couple weeks prior to moving but then, on moving day, after driving 10,5 hours from D.C., when I called to confirm the reservation I was told there was no space available. I went to other U Haul locations around Chattanooga to try and find storage but all were full. I ended up going to this location to see if something could be worked out. Upon arrival, I spent 15 minutes waiting for someone to show up at the desk and when they did they had headphones on, spoke shortly to me, and gave an overall rude reception. I explained the situation and they repeated the same story I heard on the phone. I insisted that there must be some space because another U Haul location (Broad Street) had reported that this location (Hixon) was only at 90 % capacity. The individual then had us walk through the entire first floor of the storage facility where there were, indeed, available storage units. I guess they had just been unwilling to get up and look themselves before. Despite the situation being "technically" resolved, I was very disappointed in the lack of customer care and professionalism that was demonstrated and unfortunately, my perception of U Haul has diminished after this experience.

Natalie Buczynsky  |  Premières impressions 
Évaluation :
5

Very helpful and friendly staff. The grounds and inside storage facility are kept very clean. Even the public restroom was tidy and stocked!! The coded electronic doors give added security. I felt my belongings were safe. My experience with this Uhaul location was GREAT and I highly recommend for short or long term storage!

Raymond Vandergriff  |  Expérience générale 
Évaluation :
1

Rented a storage room, only a single door to get furniture through. Big crate blocking part of the door. Was told "you can't move that crate, but we did. In their defense, it seemed they had very little help. Just not to the level of service and friendliness that I am used to with U-haul.

FRED GUILBERT  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Spencer Honey  |  Expérience générale 
Évaluation :
5

Great staff... they should all get raises from that last rate increase

Paul Galea  |  Expérience générale 
Évaluation :
1

When i rented my storage unit, i was pleased that it had 24hr access. 2 weeks after i rented the unit i showed up to a big sign on the door saying this facility is no longer 24hr access. I said wow i didnt get any kinda notice or warning. And also, with the shortage of trucks on the weekend, i couldnt get a reservation until 5:15pm and i had to move a little the same day and the rest the next day. All of this occured because of the facility closing at 7th. When asked why the facility changed hours, they're only response was because people dont know how to act. Didnt really understand that but i dont feel i should've had to suffer because of someone's urge to break the law.

Daris Eubanks  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keesha Mcclain  |  Premières impressions 
Évaluation :
4

The staff were great; the only issue we had was that stuff was taken from our storage unit and we found out it was a problem and no longer 24 hours because of that. Not to big of a deal because the Chattanooga location is amazing and always helpful! The drop off for our truck was in Athens Ga and that was terrible. The curly headed girl behind the counter had no clue what was going on. She told us to park the truck under the green tent and give her the keys. I asked several time if that's all that needed to be done she said yes. We dropped of the truck on Sunday at 4:45. A day early. I was called literally 5 times since Monday people asking where the truck was. I explained that we dropped it off Sunday and everything, my husband also had a conversation with someone as well. I will never use the U-Haul in Athens again. They have no clue what they are doing.

Kelli Case  |  Expérience générale 
Évaluation :
5

Every staff member was so good to us and in time became like family . U haul is the best place to go to when you move and need storage or rent a truck to move . We Thankyou & marry Christmas and the New Year coming up .

Robert Rauen  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LYNETTE ROSENBURGER  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAWANNA THOMPSON  |  Expérience générale 
Évaluation :
1

I rented an 8x8x8 on the second floor for $84,95/mo. When I arrived I was informed there was no elevator, only stairs and I had heavy items. Nothing in the rental process indicated a lack of elevator service at the facility. The staff found a storage unit on the first floor that was 12 x 8 x 8 and I was quoted a price of $104,95/month. I agreed and when accessing the location, the ceiling was barely 6' high, not the 8' advertised. Ok, and when I checked out, I noticed a sign advertising that size locker at a rate of 124,95 and when she rang it up, it came up as 129,95/mo. When I asked the question about the difference in what she quoted, the sign, and the computer she yelled at me for asking the question and threatened to cancel my reservation. I explained that, as a customer, there were three conflicting amounts and all I did was ask a question. She then said, "that's what the computer is printing out, I can't do anything about that. Overall a very negative experience.

Gary Rogeness  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE POOLE  |  Premières impressions 
Évaluation :
4

Always a very helpful team 👌

LAWANNA THOMPSON  |  Premières impressions 
Évaluation :
1

Never got the storage unit. Very bad reservations no one knew what was going on Had me booked in two units and both very small to small

KEITH CORNELL  |  Expérience générale 
Évaluation :
5

The guy that checked my truck back in and helped me with the storage unit was great

Robert Tate-Janow  |  Premières impressions 
Évaluation :
5

Staff came to my rescue after U haul over booked my original location and NO storage was avaliable ... we had to find another u haul location some 20 miles away that had storage available.. luckily Hixson Pike had one and we where able to get the trailer unloaded andvreturned

Paul Galea  |  Premières impressions 
Évaluation :
1

The staff was rude and I’m being charge for a unit that I haven’t utilize for several months!!!!

DaNairria Fletcher  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalia Olivares Giuliani  |  Expérience générale 
Évaluation :
1

Never had the unit to begin with they gave my reservation to someone else . I will never reserve a unit with u haul .

Joan Frederick  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAHARRA DOWDELL  |  Expérience générale 
Évaluation :
5

Great storage experience compared to our terrible Uhaul truck rental experience at another location.

Kayla Pina  |  Expérience générale 
Évaluation :
5

I don't remember the young guy's name, but he was accommodating, friendly, and very informative about his job.

Laura Turner  |  Premières impressions 
Évaluation :
5

I had 2 units from March, 2020 to January 2021 when I moved out of the large unit I kept the smaller unit until mid August 2021. Every employee whom I met during this time was always very helpful & courteous. The facility was always orderly & free of bugs. I rented a truck to bring my furniture from SC to Tennessee & was pleased with the truck. I highly recommend U-Haul to anyone who needs their services.

Patsy Fetner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherita Flowers Flowers  |  Expérience générale 
Évaluation :
5

This location is very accessible for me and I have used other storage facilities but they are never quite as "safe feeling " as this one. Thank You.

ANGELA MAY  |  Premières impressions 
Évaluation :
3

I don't feel that I should have had to pay a whole month on 7/30 when we moved our stuff out on 7/30

Danielle Cobb  |  Expérience générale 
Évaluation :
5

Staff very helpful !

GLORIVETTE GARCIA FELIX  |  Expérience générale 
Évaluation :
3

No communication, in they charge me money, because I called to tell them I needed extension and time and date

BONNIE SMITH  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Rauen  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vicki Forkum  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Nichols  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Gaddis  |  Premières impressions 
Évaluation :
5

Key card would often not work but other than that, great experience with facility and team

Reggie Piercy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rasheka Sampson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLORIVETTE GARCIA FELIX  |  Premières impressions 
Évaluation :
5

We were having a VERY BAD DAY The staff at Hixson completely turned it around for us. We are endlessly thankful for their patience and kindness. We felt like part of a family from the moment we walked in. The location at Hixson will permanently be our first choice for all future storage and moving needs

JOHN HALL  |  Premières impressions 
Évaluation :
5

The young lady that helped me is always very professional and courteous. That goes a long way. Thank You for good employees.

Theresa Young  |  Premières impressions 
Évaluation :
5

Couldnt have asked for better! Lametri and crew were extremely helpful!!!

Deborah Rodriguez  |  Expérience générale 
Évaluation :
5

The lady at the checkin desk was more than fantastic. Very helpful and I would recommend her to anyone. Barry

Barry Ranew  |  Expérience générale 
Évaluation :
5

Staff very knowledge and helpful. A great place if you need storage.

Patricia Courtis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE ANDERSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUNIOR LEAGUE OF CHATTANOOGA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myron Evans  |  Premières impressions 
Évaluation :
5

We have been renting moving trucks from your facility since 1991. This is our first go round with actual storage, but we expect the experience to be superb.

LISA HARDY  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fred Guilbert  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hunter Phillips  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Darrell Battles  |  Expérience générale 
Évaluation :
5

The staff was very well trained, well informed and helpful. They helped me disconnect a car transporter from the truck in the rain..

John or Debra Rexford  |  Premières impressions 
Évaluation :
5

Great staff, always helpful and friendly

120 Douglas streets Saint Georges  |  Expérience générale 
Évaluation :
2

Unfriendly, not helpful, SMALL storage area. Dirty storage. I complained about this and was told they were goin to resolve the issue and call me within 72 hrs. That did not happen. I feel uhaul owes me 144.94. The unit I reserved was not 12x10x12 I was told to go somewhere else. So I did. I used uhaul mainly because they offered me one month free.

marcia kellar sharp  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARTHER CLARK  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZA NIYAH HART  |  Premières impressions 
Évaluation :
5

Must find a way to answer the phone!!

LISA ALSTON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan Lieberman  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peggy Glover  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chandler dutton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julie misavage  |  Premières impressions 
Évaluation :
5

This is my first experience using U-Haul truck and storage rental and I have been very pleased with everyone with whom I have spoken. When we arrived at the storage unit the reservation that I had made in advance was not on their computer even tho I had printed the paper showing the reservation number and date. Thankfully, there were storage units available but if there were none available that would have been a huge problem because I had a Bellhops crew there to unload the truck and put everything in storage.

Patsy Fetner  |  Premières impressions 
Évaluation :
4

Our only complaint was the price kept going up and w had to find a less expensive storage place.

DAVIS STONE  |  Expérience générale 
Évaluation :
5

The staff at the Hixson UHaul was very professional and helpful. Their facilities are very clean and tidy

heather nix  |  Premières impressions 
Évaluation :
5

I was tired and feeling frustrated when i realized i would need to have extra storage. I was waited on by Courtney. She was calm, professional and friendly. Would recommend UHaul because of Courtney

Alice Petty  |  Premières impressions 
Évaluation :
4

Staff was very helpful

DEBORAH WILHELM  |  Expérience générale 
Évaluation :
1

Paid for 24 hrs access I never had because the system doesn't work . Had to pay for storage that I should have gotten for free with my one way rental. And the inefficiency of the manager to solve it

Luis Velasquez  |  Expérience générale 
Évaluation :
5

Convenient, affordable and very clean

victor munoz  |  Expérience générale 
Évaluation :
5

The manager and employees was awesome they were very nice and helpful. The manager got my truck with the trailer unstuck for me I was so thankful and I will be back to do business.

Tonya Matkins-Durden  |  Premières impressions 
Évaluation :
5

I had this unit for over 15 years and only closed it because of the $20 a month rent increase...honestly I could have done without it much earlier.

CHARLES REYNOLDS  |  Expérience générale 
Évaluation :
5

Everyone at U-Haul was extremely helpful and took great care of us.

Kristen Vredeveld  |  Expérience générale 
Évaluation :
4

Was good. No complaints... ok, maybe more and better parking availability

Robert Powers  |  Expérience générale 
Évaluation :
5

Everyone was super nice, very efficient, personable, and knowledgeable. I feel really comfortable knowing my items in storage are safe!

terran roberts  |  Premières impressions 
Évaluation :
4

I liked the use of text to confirm reservations. I didn't like that the Uhaul franchise in Davie canceled our reservation because we didn't go there at the exact time and didn't give us all the orig

victor munoz  |  Premières impressions 
Évaluation :
5

I like place I use it anytime I need a truck or storage

Herb harding  |  Expérience générale 
Évaluation :
5

Courtney & her team go above & beyond. I have used their services probably 8-10 times in last year and have always had the greatest experience. I've since relocated but they made a difficult process

Sharon Haas  |  Premières impressions 
Évaluation :
4

Staff was very helpful.

Brent Beecroft  |  Premières impressions 
Évaluation :
5

Courtney was so helpful. We will definitely use you again. Our World of Hope missions organization is happy and will definitely tell others about you.

Margaret Gebele  |  Premières impressions 
Évaluation :
3

It was rushed when we arrived as they were closing in 50 minutes after our arrival. Once it was all done it seemed fine.

michele small  |  Premières impressions 
Évaluation :
5

All the staff were extremely friendly and helpful. will use this location for all my moving and short term storage needs. THANK YOU

GREG ALLEN  |  Premières impressions 
Évaluation :
5

The staff went over and above to meet, and exceed my families needs. I will always use U-Haul because they care.

James Timothy DAUGHERTY  |  Expérience générale 
Évaluation :
4

The prices are way to high. All places I checked were lower and uhaul you have to walk up the stairs to store your things or take a first flower unit and constantly bump your head on rafters and door.

Rick Gibbons  |  Expérience générale 
Évaluation :
5

Staff very helpful !!!

Phil Cribbs  |  Expérience générale 
Évaluation :
5

Very helpful!

Mark Larmon  |  Expérience générale 
Évaluation :
3

Was surprised to have paid for entire January and moved out the 24th with no reimbursement. Staff acted like they didn't care. That it was just "too bad".

susan bynum  |  Expérience générale 
Évaluation :
5

The people and service where great the storage unit was smaller then I reserved though

Rick Gibbons  |  Premières impressions 
Évaluation :
4

Good service, sometimes overwhelmed with customers.

terry thomas  |  Expérience générale 
Évaluation :
5

The staff was great!!

Lori Pratt  |  Réservation 
Évaluation :
5

I had a wonderful experience with renting a van from the Broad Street U-Haul in Chattanooga, TN and returning the van to the N. Causeway U-Haul in Metairie, LA.

MILDRED RAWLINGS  |  Expérience générale 
Évaluation :
5

Travis Martin was extremely helpful and pleasant. Five stars!

Linden Marno Ferree  |  Expérience générale 
Évaluation :
1

Didn't get the storage space, facility for storing my boat was unacceptable. No service, person didn't know how to check in a new customer for boat storage. Manager not available, terrible service

Donald Baggett  |  Réservation 
Évaluation :
5

Reggie has a great attitude and was very helpful.

David Morris  |  Réservation 
Évaluation :
4

Very convenient and I feel my belongings are very safe and secure

susan bynum  |  Expérience générale 
Évaluation :
5

!

Gary Orenstein  |  Expérience générale 
Évaluation :
5

This facility went out of their way to assist me with a U-Box container I had shipped from CA . They made sure it was accessible to me when I needed it. Mike was very pleasant and accommodating.

Pam Beagle  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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