Customer Reviews for U-Haul Moving & Storage at Hixson Pike

Évaluation :

5

Trailer Jacks for lifting the tongue onto the Hitch Ball.

Évaluation :

5

The employees were extremely nice and mannerly, they helped me with everything!

Évaluation :

5

I use this location frequently; and always have a good experience. Straight forward service!

Évaluation :

4

The install went very well. They could have had a better chair to wait in but all is good.

Évaluation :

2

Wanted to put the problem on the Indiana location and nit lift a finger.

Évaluation :

4

Nothing. Miranda was wonderful. Showed me how to access the hitch on my vehicle and made sure I understood before I left.

Évaluation :

3

Their systems were down and what should've been a 20 minute or less interaction took over an hour. Then the printer wouldn't work. I finally get in the truck, radio is broken and my moving blankets were forgotten. I'd only recommend this location to a friend because the workers were very nice and helpful.

Évaluation :

5

Everything was great. I don't remember his name, but the guy working was very helpful and personable.

Évaluation :

5

A dolly we rented was unfunctional

Évaluation :

5

I’m a local business owner and Anthony always make sure I’m well taken care of he is the best employee I have ever seen with U-Haul

Évaluation :

3

Got a call the morning of the pickup and wad advised that my reservation was unable to provide what I reserved but I could get a van or go further in my city and get a bigger truck decided to go with the van.. next time I suggest making sure they have reservation ready and more employees at the store to make the process faster

Évaluation :

5

Thanks I enjoy this location

Évaluation :

3

The truck pulled to the right so bad I had to keep two hands on the steering wheel, if I took a drink I had to struggle and fight with the truck to keep it going straight. The steering column is not lifted up, the steering wheel is turned to the left for it to align and go straight. I had to put both feet on the brakes for it to stop properly, heard metal on metal squealing when pressing the break.

Évaluation :

2

The trailer was fine. The customer service was awful. Couldn't understand a word the guy at the register said. Then when dropping off the trailer, they insisted on me backing out into a spot rather than leaving it at the equipment drop off. Wasted a bunch of my time backing up this unfamiliar trailer, up a hill, into a tight spot. Every other time I've rented a trailer at other locations, they have the common sense to have a pull through spot for dropping off trailers that saves me and them time. This location needs to get their s together.

Évaluation :

5

Very good experience, Owner helped us get everything situated and gave us a very good rate and worked with us. I appreciate all the help and telling us what was available.

Évaluation :

4

The staff is always friendly when I go.

Évaluation :

5

Very professional and helpful recommendations, and very professional installation.

Évaluation :

5

We showed up to rent a trailer without a reservation. The gentleman who helped me find a trailer and then hooked it up for us was very nice and got us on the road quickly. Return was super easy, thank you!

Évaluation :

5

Anthony provides amazing service!

Évaluation :

5

Keep hiring the same quality staff.

Évaluation :

2

The employees wasnt the issue. It was the nickle and diming over everything from the company. $39 for an extra 30mins is absolutely insane.

Évaluation :

5

The best store hours. Convenient location.

Évaluation :

5

We dropped off our equipment after hours using the website to check the trailer back in. Very easy.

Évaluation :

1

Key pad did not work for the longest time and we could not get into our belongings unless there was someone in the office.

Évaluation :

5

I had a reservation for the Broad Street location in Chattanooga, Tennessee since February 2, 2024. The UHAul in Fayetteville NC 702-523-4706 confirm that they had a storage unit for me. When I get into town the Broad Street location in Chattanooga, Tennessee told me that they didn't have anything for me, that they haven't had any available storage for several months and told me that I needed to look for something else. They told me to call the Hixson location. The Broad Street location was very convenient for me because I was moving off of Broad Street and the Hixson location was way out of my way. The Hixson location was very nice and took care of me.

Évaluation :

5

Speedy installation and very professional.

Évaluation :

1

The box truck I rented had poor steering and the check engine light came on during my trip. I called from an hour away to let them know the light came and they said it would be fine to continue to drive it. When I returned the truck, I explained what was wrong. The manager said that this was one of their old local trucks. She proceeded to check the truck out while I was waiting to go. After a few moments I asked if I was ready to leave. She told her coworker to check me in. He didn't understand what she was saying. He finally did. I would have appreciated some kind of discount for being given a substandard truck. The manager did not even offer anything. While I was standing waiting for her to look under the hood I had to smell her cigarette smoke. This was a very poor experience and I will not use this location again.

Évaluation :

4

Provide a better place to wait.

Évaluation :

5

Great service

Évaluation :

5

Great location and they always have the equipment I need. Dave and his team are very helpful and friendly. I have rented several times from these guys. It can be a tough business trying to handle all the customers coming in on the weekends, everyone with their own needs and everyone showing up at the same time, but these guys handle it well, are very patient and take the time with each customer to make sure they're happy. Scott always goes the "extra mile" to help the customers and make sure they get what they need. A real pleasure to do business with! Keep up the great job guys!!

Évaluation :

5

Rien

Évaluation :

5

Anthony was the best customer service rep I’ve ever experienced that U-Haul

Évaluation :

5

The drop of location given to me was not an official U-Haul center so I could not return my unused boxes for a refund nor do they recycle my flattened used boxes. They all went in the dumpster because I had no way to bring them back after dropping off the truck. Would have nice to know this in advance.

Évaluation :

3

truck was the cleanest one we have rented, smelled very nice and was super clean

Évaluation :

5

We are very satisfied with the excellent and efficient service we received for our recent hitch installation. I don't remember her name but the person who installed it took the time to help us and to explain the changes she made. She deserves a raise. She has pride in her work and that makes all the difference.

Évaluation :

4

Clean the windshields on your trucks. A dirty windshield makes driving a big truck in traffic 100x worse, especially at night. Cleaning doesn't take long.

Évaluation :

2

Ive used this location multiple times and never had a problem. This time was different. Picking up the trailer was fine, employees were very friendly and helpful, however the employee hooking up the trailer showed me that the trailer tongue was bent. Did not cause a problem however I feel this is an issue that should be addressed prior to renting the trailer to a customer. The biggest problem I had was returning the equipment. Employee had an attitude about how to return equipment. I pulled into the equipment return lane and waited about 10 minutes before finally having to signal to get his attention. Then he told me that return lanes are only for after hour returns, which has never been the case in the past. Your signage at the return lanes indicate that a representative will assist if you pull there and wait. Also on the signage, it gives directions for using an app if its after hours. this indicates to me and any other customer that this is the proper way to return equipment. The employee that assisted had a bad attitude and talked to me like I was inconveniencing him. This left a bad taste for this location and do not plan to rent from here again

Évaluation :

3

I can't remember the lady's name that took care of us but she did her absolute best to try and get us the lowest price possible for our situation.

Évaluation :

3

The trailer in side was not clean and when I returned it the guy was very rude

Évaluation :

5

They are amazing

Évaluation :

3

Trucks are very clean and well maintained

Évaluation :

5

your service was very good, however your people charged us twice or failed to delete the second charge of $30,26 after assuring us they would. Please help us solving this differance.

Évaluation :

5

Open on Sunday, came to my truck and checked me in. Didnt have to leave my truck

Évaluation :

4

Overall good experience.

Évaluation :

5

Wrong location fee of $2600+ when the unit was booked for local use but had an emergency come up and needed to get home that fee is a bit excessive. Especially when U-haul charges one way rate and $.79 cpm it wasn't like I used the cargo van but instead a 10ft moving truck. Still excessive to charge almost 3x what you normally would for a one way. Other rental companies charge $250 for wrong location returns. Not to mention most people do not have credit cards that have a credit limit over $2000. I figured my account would have just been changed or converted to a one way and charged the appropriate rate with mileage $650-800 completely blindsided by the wrong location fee of $2632.**

Évaluation :

5

Easy check back in process

Évaluation :

5

You need more 5x8 ramp trailers!! The service at this location is great.

Évaluation :

5

Model Location. Very Professional Staff. I would make this location as my Go To Facility.

Évaluation :

5

Uhaul repsentatives at this location were excellent to work with. J Williams

Évaluation :

4

I had to pay a full months rent on two units even though I only used the units for a partial month. You are able to collect double rent if someone rents the units I rented, I believe you should reconsider and change your policy and allow partial month rent. The same thing happened with two units in a U-Haul facility in Knoxville, TN.

Évaluation :

5

Starting with David Thomas assisting me in getting a storage unit to the 10' van. Then with Anthony Scott Ledford making the reservation for the 10' and storage unit. Miranda Harrison checking the storage units with me. Then doing all the paperwork for the 10' van and storage unit. They went beyond what I expected, they bent over backwards to take care of me and my needs, all the way to tape and gloves. They were the very best examples of U-Haul employees I have ever seen. If all employees were like these three the world would be a better place.

Évaluation :

5

Customer service personnel were friendly, helpful and assisted in making our unloading process as easy as could be

Évaluation :

4

My code would not work so I couldn't get in after hrs.

Évaluation :

5

I've been traveling across the country and the staff has always been very helpful and friendly. The vehicles are in good shape and have been reliable.

Évaluation :

5

Very quick and efficient staff

Évaluation :

1

I will be filling a lawsuit against your company

Évaluation :

5

All the staff was amazing!!!!!

Évaluation :

3

Rented 3 units for 15 days, charged a full month’s rent Seems excessive to me

Évaluation :

5

Everyone at the Hixson Pike location was so helpful, efficient, and nice. Really appreciate them!

Évaluation :

4

Initial reservation was someone cancelled but they worked to make it right

Évaluation :

5

Employees very helpful and friendly

Évaluation :

5

It has been a pleasure renting both trucks and storage space from UHaul since 1991.

Évaluation :

3

Price increases became too frequent. Cost was not in line with value of service.

Évaluation :

5

Ive been a customer at uhaul forever and this facility and employees were the best ive ever experienced. Thank u, guys!

Évaluation :

2

I will not be recommending this location because of one of the employees and the huge roach infestation.

Évaluation :

4

They cancelled my reservation but no one knew who or why. They accommodated me and were very helpful in trying to resolve the issue

Évaluation :

5

Very professional.

Évaluation :

5

Mr Scott has very helpful from the start of setting everything up to me getting in I would to thank him very much

Évaluation :

5

There was a minor inconvenience but it was resolved.

Évaluation :

5

I am so sorry I truly still have your dolly I will bring it back

Évaluation :

1

Approximately a year ago, the employees at the time, verbally admitted to letting a prior employee who had fallen on hard times live in one of the storage units. The person living in storage burglarized multiple units (including mine) by climbing over the wall on the top floor. She stole every tool I owned, which took years to acquire. The employees denied any wrong doing when the police became involved.

Évaluation :

5

Very good customer service.

Évaluation :

3

N.a. by

Évaluation :

5

This is my 3rd unit at this facility. Great team. Nothing will always be perfect with moving projects, but this team always finds a fair and speedy resolution which I sincerely appreciate. We will be back again!

Évaluation :

5

This was our second time renting storage from U-Haul. The service was excellent both times. The indoor, climate controlled storage is wonderful. Thank you and the staff for their service.

Évaluation :

5

Website is confusing and not accurate with storage sizes and availability. Your employees made it good but if I only had the Website I would not use your company.

Évaluation :

5

They went above and beyond to accommodate me and the situation at hand. Would definitely recommend them

Évaluation :

4

Longer hours

Évaluation :

2

I have rented several times lately from Uhaul and there is a common thread in every transaction. The staff complain openly about their jobs to customers. The training level of the staff is inconsistent. My most recent interaction in Chattanooga on Hixon Pike I met Anthony. I must say at this location he is the only one with sufficient knowledge to get you in and out but has absolutely no customer service skills. It appears that his dog died many years ago and he's never gotten over it.

Évaluation :

5

Very Professional and helpful.

Évaluation :

3

I was told by uhaul customer service that I could have the storage 1 month free with my one way van rental. Hixson pike office in Chattanooga told me that wasn't true. This was upsetting since everyone I've spoke to with regards of uhaul has given different & wrong info. He did finally give me the 1st month free. When I returned the van to Ringgold rd in Chattanooga that person agreed with me and said he gave me the wrong info. Some people need better training.

Évaluation :

1

This storage unit was not available when I arrived with my furniture. I never moved in. Instead I had to go seek another place at the last minute. The management was inapt and not helpful.

Évaluation :

5

Manager and staff where excellent

Évaluation :

2

It was always hard to park and get into the storage part. There were trucks blocking and the outdoor storage containers were put in all the parking areas and on the sidewalk right up to the storage entrance. It was horrible...

Évaluation :

5

This location is extremely extremely busy! They always do the best they can. Please know they work hard here!!!

Évaluation :

5

Sam was great to work with!

Évaluation :

5

The customer service was excellent.

Évaluation :

2

Under staffed or staff clueless. Anytime request made, it took way too long for staff to help with what was requested…keeping door open when loading/unloading so didn't have to keep entering code; closing out accounts; billing issues…all seemed too hard for staff to do. Rat turds upon clean out when not in my stuff…so those little black boxes obviously just for show. Unit was secure except top open if someone wanted to access unit. Just an unfriendly place that was an unpleasant experience unless just doing something in unit itself. Will NOT recommend to even my enemy!

Évaluation :

5

Staff is incredible and goes above and beyond to ensure clients are taken care of.

Évaluation :

1

My experience was frustrating as I made a reservation a couple weeks prior to moving but then, on moving day, after driving 10,5 hours from D.C., when I called to confirm the reservation I was told there was no space available. I went to other U Haul locations around Chattanooga to try and find storage but all were full. I ended up going to this location to see if something could be worked out. Upon arrival, I spent 15 minutes waiting for someone to show up at the desk and when they did they had headphones on, spoke shortly to me, and gave an overall rude reception. I explained the situation and they repeated the same story I heard on the phone. I insisted that there must be some space because another U Haul location (Broad Street) had reported that this location (Hixon) was only at 90 % capacity. The individual then had us walk through the entire first floor of the storage facility where there were, indeed, available storage units. I guess they had just been unwilling to get up and look themselves before. Despite the situation being "technically" resolved, I was very disappointed in the lack of customer care and professionalism that was demonstrated and unfortunately, my perception of U Haul has diminished after this experience.

Évaluation :

5

Very helpful and friendly staff. The grounds and inside storage facility are kept very clean. Even the public restroom was tidy and stocked!! The coded electronic doors give added security. I felt my belongings were safe. My experience with this Uhaul location was GREAT and I highly recommend for short or long term storage!

Évaluation :

1

Rented a storage room, only a single door to get furniture through. Big crate blocking part of the door. Was told "you can't move that crate, but we did. In their defense, it seemed they had very little help. Just not to the level of service and friendliness that I am used to with U-haul.

Évaluation :

5

Great staff... they should all get raises from that last rate increase

Évaluation :

1

When i rented my storage unit, i was pleased that it had 24hr access. 2 weeks after i rented the unit i showed up to a big sign on the door saying this facility is no longer 24hr access. I said wow i didnt get any kinda notice or warning. And also, with the shortage of trucks on the weekend, i couldnt get a reservation until 5:15pm and i had to move a little the same day and the rest the next day. All of this occured because of the facility closing at 7th. When asked why the facility changed hours, they're only response was because people dont know how to act. Didnt really understand that but i dont feel i should've had to suffer because of someone's urge to break the law.

Évaluation :

4

The staff were great; the only issue we had was that stuff was taken from our storage unit and we found out it was a problem and no longer 24 hours because of that. Not to big of a deal because the Chattanooga location is amazing and always helpful! The drop off for our truck was in Athens Ga and that was terrible. The curly headed girl behind the counter had no clue what was going on. She told us to park the truck under the green tent and give her the keys. I asked several time if that's all that needed to be done she said yes. We dropped of the truck on Sunday at 4:45. A day early. I was called literally 5 times since Monday people asking where the truck was. I explained that we dropped it off Sunday and everything, my husband also had a conversation with someone as well. I will never use the U-Haul in Athens again. They have no clue what they are doing.

Évaluation :

5

Every staff member was so good to us and in time became like family . U haul is the best place to go to when you move and need storage or rent a truck to move . We Thankyou & marry Christmas and the New Year coming up .

Évaluation :

1

I rented an 8x8x8 on the second floor for $84,95/mo. When I arrived I was informed there was no elevator, only stairs and I had heavy items. Nothing in the rental process indicated a lack of elevator service at the facility. The staff found a storage unit on the first floor that was 12 x 8 x 8 and I was quoted a price of $104,95/month. I agreed and when accessing the location, the ceiling was barely 6' high, not the 8' advertised. Ok, and when I checked out, I noticed a sign advertising that size locker at a rate of 124,95 and when she rang it up, it came up as 129,95/mo. When I asked the question about the difference in what she quoted, the sign, and the computer she yelled at me for asking the question and threatened to cancel my reservation. I explained that, as a customer, there were three conflicting amounts and all I did was ask a question. She then said, "that's what the computer is printing out, I can't do anything about that. Overall a very negative experience.

Évaluation :

4

Always a very helpful team 👌

Évaluation :

1

Never got the storage unit. Very bad reservations no one knew what was going on Had me booked in two units and both very small to small

Évaluation :

5

The guy that checked my truck back in and helped me with the storage unit was great

Évaluation :

5

Staff came to my rescue after U haul over booked my original location and NO storage was avaliable ... we had to find another u haul location some 20 miles away that had storage available.. luckily Hixson Pike had one and we where able to get the trailer unloaded andvreturned

Évaluation :

1

The staff was rude and I’m being charge for a unit that I haven’t utilize for several months!!!!

Évaluation :

1

Never had the unit to begin with they gave my reservation to someone else . I will never reserve a unit with u haul .

Évaluation :

5

Great storage experience compared to our terrible Uhaul truck rental experience at another location.

Évaluation :

5

I don't remember the young guy's name, but he was accommodating, friendly, and very informative about his job.

Évaluation :

5

I had 2 units from March, 2020 to January 2021 when I moved out of the large unit I kept the smaller unit until mid August 2021. Every employee whom I met during this time was always very helpful & courteous. The facility was always orderly & free of bugs. I rented a truck to bring my furniture from SC to Tennessee & was pleased with the truck. I highly recommend U-Haul to anyone who needs their services.

Évaluation :

5

This location is very accessible for me and I have used other storage facilities but they are never quite as "safe feeling " as this one. Thank You.

Évaluation :

3

I don't feel that I should have had to pay a whole month on 7/30 when we moved our stuff out on 7/30

Évaluation :

5

Staff very helpful !

Évaluation :

3

No communication, in they charge me money, because I called to tell them I needed extension and time and date

Évaluation :

5

Key card would often not work but other than that, great experience with facility and team

Évaluation :

5

We were having a VERY BAD DAY The staff at Hixson completely turned it around for us. We are endlessly thankful for their patience and kindness. We felt like part of a family from the moment we walked in. The location at Hixson will permanently be our first choice for all future storage and moving needs

Évaluation :

5

The young lady that helped me is always very professional and courteous. That goes a long way. Thank You for good employees.

Évaluation :

5

Couldnt have asked for better! Lametri and crew were extremely helpful!!!

Évaluation :

5

The lady at the checkin desk was more than fantastic. Very helpful and I would recommend her to anyone. Barry

Évaluation :

5

Staff very knowledge and helpful. A great place if you need storage.

Évaluation :

5

We have been renting moving trucks from your facility since 1991. This is our first go round with actual storage, but we expect the experience to be superb.

Évaluation :

5

The staff was very well trained, well informed and helpful. They helped me disconnect a car transporter from the truck in the rain..

Évaluation :

5

Great staff, always helpful and friendly

Évaluation :

2

Unfriendly, not helpful, SMALL storage area. Dirty storage. I complained about this and was told they were goin to resolve the issue and call me within 72 hrs. That did not happen. I feel uhaul owes me 144.94. The unit I reserved was not 12x10x12 I was told to go somewhere else. So I did. I used uhaul mainly because they offered me one month free.

Évaluation :

5

Must find a way to answer the phone!!

Évaluation :

5

This is my first experience using U-Haul truck and storage rental and I have been very pleased with everyone with whom I have spoken. When we arrived at the storage unit the reservation that I had made in advance was not on their computer even tho I had printed the paper showing the reservation number and date. Thankfully, there were storage units available but if there were none available that would have been a huge problem because I had a Bellhops crew there to unload the truck and put everything in storage.

Évaluation :

4

Our only complaint was the price kept going up and w had to find a less expensive storage place.

Évaluation :

5

The staff at the Hixson UHaul was very professional and helpful. Their facilities are very clean and tidy

Évaluation :

5

I was tired and feeling frustrated when i realized i would need to have extra storage. I was waited on by Courtney. She was calm, professional and friendly. Would recommend UHaul because of Courtney

Évaluation :

4

Staff was very helpful

Évaluation :

1

Paid for 24 hrs access I never had because the system doesn't work . Had to pay for storage that I should have gotten for free with my one way rental. And the inefficiency of the manager to solve it

Évaluation :

5

Convenient, affordable and very clean

Évaluation :

5

The manager and employees was awesome they were very nice and helpful. The manager got my truck with the trailer unstuck for me I was so thankful and I will be back to do business.

Évaluation :

5

I had this unit for over 15 years and only closed it because of the $20 a month rent increase...honestly I could have done without it much earlier.

Évaluation :

5

Everyone at U-Haul was extremely helpful and took great care of us.

Évaluation :

4

Was good. No complaints... ok, maybe more and better parking availability

Évaluation :

5

Everyone was super nice, very efficient, personable, and knowledgeable. I feel really comfortable knowing my items in storage are safe!

Évaluation :

4

I liked the use of text to confirm reservations. I didn't like that the Uhaul franchise in Davie canceled our reservation because we didn't go there at the exact time and didn't give us all the orig

Évaluation :

5

I like place I use it anytime I need a truck or storage

Évaluation :

5

Courtney & her team go above & beyond. I have used their services probably 8-10 times in last year and have always had the greatest experience. I've since relocated but they made a difficult process

Évaluation :

4

Staff was very helpful.

Évaluation :

5

Courtney was so helpful. We will definitely use you again. Our World of Hope missions organization is happy and will definitely tell others about you.

Évaluation :

3

It was rushed when we arrived as they were closing in 50 minutes after our arrival. Once it was all done it seemed fine.

Évaluation :

5

All the staff were extremely friendly and helpful. will use this location for all my moving and short term storage needs. THANK YOU

Évaluation :

5

The staff went over and above to meet, and exceed my families needs. I will always use U-Haul because they care.

Évaluation :

4

The prices are way to high. All places I checked were lower and uhaul you have to walk up the stairs to store your things or take a first flower unit and constantly bump your head on rafters and door.

Évaluation :

5

Staff very helpful !!!

Évaluation :

5

Very helpful!

Évaluation :

3

Was surprised to have paid for entire January and moved out the 24th with no reimbursement. Staff acted like they didn't care. That it was just "too bad".

Évaluation :

5

The people and service where great the storage unit was smaller then I reserved though

Évaluation :

4

Good service, sometimes overwhelmed with customers.

Évaluation :

5

The staff was great!!

Évaluation :

5

I had a wonderful experience with renting a van from the Broad Street U-Haul in Chattanooga, TN and returning the van to the N. Causeway U-Haul in Metairie, LA.

Évaluation :

5

Travis Martin was extremely helpful and pleasant. Five stars!

Évaluation :

1

Didn't get the storage space, facility for storing my boat was unacceptable. No service, person didn't know how to check in a new customer for boat storage. Manager not available, terrible service

Évaluation :

5

Reggie has a great attitude and was very helpful.

Évaluation :

4

Very convenient and I feel my belongings are very safe and secure

Évaluation :

5

!