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Robert MCustomer Reviews for U-Haul Moving & Storage at I-17 and McDowell
Testimonials From Recent Customers
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Uhaul really help me they help in a way I couldn't explain I currently lose my brother & sister both to cancer and Uhaul were very understanding and help me in a huge way that I am very very thankful. Thank you all at uhaul great team and great people at Uhaul thanks again
Gloria S | Expérience généraleClean the windshield(safety) Don't call my "emergency" contact at 10 am on a Saturday without first asking me if that is ok. (Or don't call it an "emergency contact" if it's really more of a reference. Otherwise the rest of the experience was ok
ROBERT NI can't give you a rating literally my entire family has always use you all from my grandfather, my father for everything we needed and when I tell you that when I saw that I had no active account and could not access the unit that had irreplaceable things not financial not dollar amounts, but irreplaceable things in my entire life Heirloom things to the next generation I thought everything was lost. Literally, I lost it emotionally. It was terrifying horrendous I was sick to my stomach and I couldn't sleep so I can't give you a yes or no star because there's no way it was resolved, but what y'all put myself and my brother and sisters family just like what do you mean you can't access you you don't even know if that's fair. It was horrible now it was horrible.
Greg T | Premières impressionsEverything was easy and went smoothly! I was very happy with my overall experience. Merci.
Melissa BIt's only 2 miles from my home, but across a railroad track. A train must have been switching because I sat for over 30 minutes at the stop. GPS finally said "road is closed" so I drove around for another 30 minutes trying to find a way around the train. Added 6 miles on to my UHaul bill and wasted 1,5 hours of my afternoon. Big bummer.
Kathryn NI was thought I would be a $50 discount from when something happened on the 1st and I was denied it and that's really ridiculous
TANYA BGirl was very helpful
Todd HThe inside if the truck was dirty.
Idaliz GVery friendly and even after being told initially at wrong location and then to this location was told again wrong location but worker was able to help and keep me at this location.
Thomas BEasy pickup, easy dropoff - UHaul made moving my uncle's stuff from Phoenix to Salt Lake City as easy as possible. Trailer was a good size and easy to drive; people on either side were efficient and fast. Def recommended
Donald WExcellent service à la clientèle. Friendly and fast. Thanks to Cynthia for making my reservation fast and smooth I was in and out quick.
Juan JThese people always have their business together. I rent from them and have a storage unit with them. They are always kicking but even when it is crazy busy. I would never deal with the 1-800 people for U-Hall again. They messed so much stucco is it cost me about twice as much money. I will definitely not be using any of their services but at the branch.
Erik JOnly issue was a very long wait with 2 people in front of us. But were otherwise very helpful.
Derek S | Premières impressionsInterior of vehicle could have been cleaner. There was food from a previous renter on the passenger side seat.
Gwen GExcellent from beginning to end. On time, super clean U box, very secure and a speedy delivery. The cost was fair.
Carolyn SThe people both in Phoenix and Portland did a commendable job with this move and I want to convey my gratitude on their professionalism!
Rod Cur stuff is not safe. got told many different things when all my stuff disappeared . from there being no cameras to having cameras but not aimed at aisles and from having a manager to not having one. people living out of units and when alarm sounds nothing happens .
Andrea R | Expérience généraleI had no issues overall.
Sergio B | Expérience généraleNot paying it nomore no thank you
carlos t | Expérience généraleThe team members need to be all consistent on how they work with customers. Also ready available to close the contract right then and there so there is no discrepancies
noel lFriendly and attentive staff
Jorge DBe honest and upfront, don’t add hidden fees and charges.
Imani PCalled customer service because the location I was supposed to pick up from was closed and didn't have my truck. I was able to have my reservation moved to this location. But this caused me to be delayed by an hour, costing me extra time with movers. This was all after my reservation was fully confirmed the night before. Very disappointed
Paxton AWas charge extra 20 extra mile mind you the Prior customer had the same problem it was obvious this was a continuous issue but no matter it was justified that I was just lying. It's a shame customer service has become so low and it's all bout money. To add I have a storage unit here as well I'm paying good money for this service U-Haul get your act together it's sad
Phillip AWas assigned a storage unit that happened to have a lock on it. The staff was friendly, fast, and helpful in assigning me a new storage unit.
Nicholas H | Premières impressionsI request a trailer here in Phoenix to bring an specific truck from California and after I drove for 7 hours I realized truck didn't fit and I had to returned the trailer back to Phoenix, leaving me with a big expense and I had to leave my truck in California still and I still got charged. No good.!!
Miguel RThe attendant was courteous and very professional. He answered all my questions.
William SThe manager Natalie was one of the worst people to deal with. I would not recommend her to anyone at all! She was very rude and when I asked her to please calm down for customers she got even more rude and threaten to reject my business with the company. I have been going to this same U-Haul to rent trucks for weeks now because I get product for my company down the street and this is how I chose to haul it. But with her as manager I would not recommend it what so ever ! I will be taking my business with another U-Haul from now on. P
TYLER RLooks like a forklift went through the floor and pierced the underside of my very expensive sofa. Somewhere between when I locked the container for pickup and when I opened at my destination. We will see how my damage claims goes. So I'd just share that the containers are sturdy but not impenetrable. I'd also share that it would be easy to break into the storage unit. There are two unlocked latches and only one latch with a lock that is attached to particle board. With all that said. U HAUL was remarkably less expensive then their competitors 3X more expensive. ALL company employees and the contracted moving vendor were just wonderful. Hats off to everyone. One last thing, almost the entire thing was managed at the U-Haul app which is super user-friendly, and updated frequently so you can actually see the status of your box at the critical points.
Jeff DDelivery driver went out of way to make sure the boxes showed up perfect time as I had to fly to Wyoming to unload. She waited til we unloaded.
Doug SEverything worked out great! Friendly staff that made this an easy move. Thank you again!
Stetson Pget where reserved my uhaul had go on other side town get one. No discount or anything offered for my inconvience
robert hExcellent service and my experience with them is good
Shashikant TNeed more staff. Long wait.
Sonya II had over $13 000 of tools stolen from a locked uhaul storage unit located at 2235 W McDowell Road in Phoenix on 1/7/24 and again on 1/8/24. The video proof was destroyed by Uhaul. Uhaul did not even tell me that my storage unit was broken into. They were also allowed to somehow file Police report without me present or notified. I strongly believe this theft was an inside job, the destroying of evidence is proof of that. I will be leaving the same review on Google and contacting the local news. I am shocked that you would want my opinion, I will go out of my way to let people know the truth about U-haul. Check the records I moved here from Chicago and rented truck and trailer from Uhaul for the move, that will not ever happen again. Terrible experience!!!!!!!!!!!!!
Raymond B | Expérience généraleThank you for your help
America RThank you I’m very satisfied with customer service experience and services.
JASMIN P | Premières impressionsCustomer service could be much better. Employee Apperance was awful. Discount wasnt applied.
TYSHAWN SGreat service
ROGER PThe staff were very helpful, and caring! Thank you all!
CRYSTAL K | Premières impressionsEverything went so smooth, great customer service
Kim MVery courteous and professional service. I appreciate the service with such good attitude. Merci.
LUBNA NYour service was excellent!
Gary HMichael was efficient and professional.
cherry w | Premières impressionsCould use some outlets on those floors
VERNON A | Expérience généraleThe current management are professional and helpful. when ever I have talked to any of the staff every one seems content with their position here making the whole place run seamless. Keep up the good work.
JOHN B | Premières impressionsAppreciate you
Israel R | Expérience généraleI moved out on the 3rd they keep putting me on auto pay somehow so I paid for a month I didn't use I had til 5th to pay so I lost almost 200.
Kimberly E | Expérience généraleDrop off was a disaster my drop location was changed twice because the first drop location did not know how to check in a truck and didn't know the password to the computer. Then I got to the next drop off and the $50 credit I was promised got reduced by the manager to $30 where I was told it was that or nothing. I'll never use Uhaul again and you can see my history I've spent over $6000 in the last couple years with them.
Bill DThe computer was having some issues and needed to be restarted while checking out customers, which delayed the princess for everyone, but the staff was very professional and efficient on getting everyone in and out smoothly.
BRYAN JThey called the the next day claiming I never returned the truck.
Daniel BJohn a CSR was excellent from the time I walked up to the counter very welcoming and asked, how can I help you? I need a storage unit. 5 x 10 x 10 on the first floor. I had called earlier and spoke to Leah who was also outstanding I thanked Leah for her help and said I will try and come today. They assigned me a unit when I went to put my lock on the unit it was double locked so I called and Michael the ASM came over to assist, also a great experience. We ended up getting another unit 1242. The staff was amazing.
BRENDA M | Premières impressionsI can't think of anything to improve for the next customer but because they were very helpful and eager to please and handled everything professionally and I'll keep coming back and recommended to other people as well
Hugh MVan rear end makes whining noise while driving.
DENNIS BYou helped me out in a serious situation. Thank you so much!!
ALVIN SVery Please
Paul R | Expérience généraleI requested two furniture dollies and they were not in the truck when I went to go pick him up. They didn't have any of them anywhere in the store. Luckily enough I was able to go to another U-Haul and one of the managers allowed me to use their dolly for the night in order to move my furniture to make up for this locations lack of availability. I recently got a surgery and I knew that I was not going to be able to lift any of the furnitures this is the reason why I requested the dolly.
APRIL LExcellent service. When I returned the rental van the attendant asked my how my rental was. I explained that the vehicle was great, but there was a loud hissing sound coming from the back of the cab when driving above a certain speed. The attendant heard my concern and immediately Went for a test drive to identify the problem. It was a great experience knowing that you listen to your customers and then pursue resolving a problem before the rental goes to the next customer. I will definitely rent here again and often
David SStop making us use the app or website for our drivers license scan. I specifically booked to rent from a person so I didn't have to use the awful app. Then she basically just told me to use the same app to scan my license, which you already had on file from 3 days prior.
Mark DVehicle had mechanical issues. short staffed, good customer service.
DENNIS BJaden and Michael were very helpful and professional. Great guys!!
Hector A | Premières impressionsThe facility was well maintained, and the staff was easy to work with. I actually had a larger unit than expected. The date I reserved my unit for, they had apparently overbooked because there were a few other people there on that day the facility did not have a unit available for. Initially, the young lady at the register was trying to find another location for me to go to but I told her that wouldn't work and they needed to accommodate me since I had only reserved my unit 4mos in advance. The manager stepped in and gave me a larger unit, that did cost more, but he gave me one month free which made the cost difference balance out. After the initial rental period, I continued to use the space additional 4mos, was able to set up automatic payments, and had no problems. I have already reserved another unit for the summer.
Earlene W | Expérience généraleMover used only 3 of the available pads, items were damaged, a claim has been filed. This has been one long nightmare.
Deborah RAllowed someone to steal my property and access my storage then when told about it said not their issue now I’m missing valuables
Alicia M | Expérience généraleThe truck broke down when service got there. It had like 5 to 10 codes on it. It wouldn't run properly and they tried to charge us $5000 for a piece of shit that shouldn't have even been on the road. I want my refund.
Sonia CThe truck ran good
George ARude nasty unprofessional lazy workers all fired
Joel BMauvais service à la clientèle
Leatha JThe gentleman that checked me in was professional + friendly & efficient.
Rand SEverything was very professional
Jose MHave truck ready up front. Check for check engine light before rebting them
jason cYes thanks reviewed above
Erica yNothing! This was a pleasant way to move. I was always kept up to date on next steps.
Dawn AThe people were nice and friendly and communicative. I would say I would love to see the containers arrive in a shorter period of time. We had a few quotes and this one had the latest delivery time but better price.
David BNot recommended ever, place was broken into last year my storage was unsecured for days! The only reason it's still there because I am not in Phoenix! -100/10 do not recommend
KRISTINA FGreat customer service Store very clean and organized
Guillermo CI always enjoy this location. Everyone is courteous and competent.
Spenser MAmazing customer service at drop off, extremely friendly and knowledgeable.
Paige HVery friendly staff, willing to help. Thank you.
JAIME C | Premières impressionsUnit 2269 was messy when I first moved my items into it- previous renter had left stuff behind and the unit hadn't been checked. Also, I had moved out on Nov 6th, and move out paperwork was missed- seems like there was a miscommunication or misunderstanding that day.
micah m | Expérience généraleNeed more carts, spent too much time waiting for moving carts.
Stephanie B | Expérience généraleAmazing staff and location, and a wonderful experience working with them as always!
Elissa H | Premières impressionsGreat service ,although I had to wait 45min. to get a unit. The associate was courteous and helpful.
Russell S | Expérience généraleAll Associates were friendly and helpful, the facility is well managed and clean. I fell comfortable leaving my belongings there.
Queloni M | Premières impressionsThey always have excellent customer service and the facility it’s always clean.
Jose H | Premières impressionsNot a reflection on this facility but increasing the rate of the 5x10 unit by $10 to $59,95 is a big jump! Like everything else these days prices are going up! That prompted me to move sooner!
Ingrid B | Expérience généraleBest storage facility in Phoenix!
ron b | Expérience généraleAbove & Beyond helpfulness 5 star, Site has keeps restrooms very clean too
Anthony V | Premières impressionsMost of the time out of carts. People park in front of the garages, blocking access. Took almost a year for someone to tell me the correct security access (I asked 3 times prior). Homeless walk through site near open cars occasionally.
Jonathan S | Expérience généraleI was quite impressed with the manager Gino Zabala; As a person who works all over the country, I've been to many Uhaul facilities; he goes out of his way to be friendly, helpful and accessible. I hope he's recognized for his contributions.
Edgar D | Expérience généraleThis property is the BEST most SECURE place I have ever used...the STAFF was FRIENDLY & HELPFUL...I would recommend it to everyone
LISA R | Expérience généraleI think all the people working here are doing a wonderful job and are keeping this storage facility beautifully maintained. Their customer service is great they're all polite and welcoming! I recommend a raise for everyone!
ALEXANDRA M | Premières impressionsI had become behind in my rent and they always helped me thank you so much U-Haul! Great customer service every time!
Sarah L | Expérience généraleI have always have had a great experience with U-Haul. The staff were very friendly. The process was very fast , stress free . The store was also clean and organized. This is one of the many reasons why I continue to use U-Haul services so thank you as always for the great customer service !
Jennifer L | Premières impressionsI could not get in after 7pm when the website stated accessible till 10pm . All around Friendly Employees no matter the time or shifts . Overall I will always use UHAUL.
Bonnie L | Expérience généraleThe reps were very helpful and knowledgeable Thank you
socorro g | Premières impressionsU-Haul at I-17 and McDowell was a good experience from beginning to end. If I ever need storage again, I will definitely use this location and highly recommend to others.
wendy b | Expérience généraleBest place ever ❤️ gabby deserves a raise 😁
Gabriela G | Expérience généraleWonderful service!
Maria M | Expérience généraleWhen renting the unit the initial unit assigned had a lock on the unit. This was soon resolved but inconvenient when moving in 100+ degree weather. At one point a staff member called about a possible break in to the unit as "there was no lock on the unit" after a few days I called back to get further information only to find out that it had been a mix up with no notification from anyone until I reached out. During initial move in, the corridor/floor the unit was located in was well above the indicated temperature zone. However, the problem was resolved by the time I moved out of the unit (3 months later)
Nicholas G | Expérience généralei would use again if needed
Thea M | Expérience généraleU guys went above and beyond for me and I do appreciate u!
Angela A | Expérience généraleAmazing Staff! Great customer service. Very clean facility.
Sean L | Expérience généraleHot on the floor i was on
TIYON M | Expérience généraleThe representative on the phone was extremely helpful, and was able to get my account up to date. I would highly recommend him and your location to anyone needing a safe, clean, and professionally staffed location!
Mark R | Expérience généraleManager, Angel and staff always friendly and ready to assist.
Cynthia W | Expérience généraleThe U-Haul truck smelled like cat pee What’s worst I’m allergic to cats It was hard to breathe well driving
Phillip a | Premières impressionsStaff were wonderful. Very easy to return cargo carrier and place properly into storage. Clean and nice. Highly recommend
wendy b | Premières impressionsEveryone was very helpful, patient and friendly. Would definitely recommend your facility to anyone who needs storage.
Karen A | Premières impressionsMerci
Byron C | Premières impressionsThe woman at the counter was very friendly and extremely helpful. I had a great experience
Alma R | Premières impressionsYour staff was friendly and knowledgeable. They made a stressful day more bearable.
Edward J | Premières impressionsThe staff is wonderful!
PRISCILLA D | Premières impressionsI want 24-hour access and real guards..
Creg G | Expérience généraleGino the manager told me they were there to help and he was right. Angel really helped me out and answered all my questions. He helped me several days and went the extra mile to get me into the right storage unit. Also, Dakota helped me out as well. I don't remember all the names but everyone there cared and was attentive to all my questions. I would highly recommend this place. Also they have carts available right at the door of the storage unit building and you can back your vehicle right up to a big automatic sliding door and unload near that onto the cart.
Thomas W | Premières impressionsI had never experienced rental and storage in the same location. This made it very convenient to move my storage items without wasting a lot of time and being in the hot sun. A great experience.
Margeret S | Expérience généraleFriendly Professional Staff Clean Facility was confused about procedures but that was in self-operator error
Joseph W | Premières impressionsI really appreciated the extra security with the alarms going off if I did not put in my code. This deters thieves. Merci.
Maria M | Expérience généraleThank you guys that worked with me thank u for all.
Cynthia O | Expérience généraleIt was so convenient and easy. The staff members are great, always helpful.
Ame B | Expérience généraleDakota has excellent customer service. I really appreciate his assistance, he made it a easy process.
KALIFE G | Premières impressionsStaff were very accommodating and friendly to me and allowed me to bring my semi truck to the facility to put some things from it into my storage unit. 10/10 would recommend
Brendon J | Premières impressionsGreat customer service great trucks and great prices
Chabyree B | Premières impressionsVery helpful and considerate
Toya S | Expérience généraleAmazing staff I am so happy to have been a tenant here. The managers were all amazing. I think his name was Devon. He was awesome also so was this one African-American lady she was super helpful. Every time I had any kind of issue you guys went above and beyond for me. I really really appreciate everybody in there. I wish I could've stayed but unfortunately a storage unit shouldn't last a whole year lol. Thank you so much for having me and thank you so much for helping me out through this hard time.
MATTHEW C | Expérience généraleExcellent customer service 💯
Kassandra M | Premières impressionsDakota what could I say, dedicated and very helpful.
Ramon L | Expérience généraleThe manager was not helpful when I tried to redeem my order with a free month of storage and denied me the free month tho it was clearly in my reservation.
Landon P | Premières impressionsThanks
Jose R | Expérience générale😃😀😃😊😀😊😀🫠😀🫠😞😃😀😊😊🫠🫠😀😃😊😀😀😊😀😊
Johnny V | Premières impressionsThe general manager, Michelle Lopez, was efficient, kind, and excellent to work with!
Mary E | Expérience généraleThe staff at this location are there to help and will make every attempt to correct things. Thanks to everyone at this location!
Ingrid B | Premières impressionsI found the Manager to have somewhat of a Napoleon complex with a chip on her shoulder and in general was unhelpful, unpleasnt, and didn't seem to be interested taking care of the customer. Perhaps a better fit for her would be quality assurance. The facility is impressive and well maintained. It lacked policys needed beyond the daily light sweep to address build up that requires more in-depth cleaning aimed to resolve dirt build up, oil, and sticky occurrences. Mostly on the high use surfaces on carts and elevators.
Marcus C | Expérience généraleAlways had issues with the lights on motion detector. Light sensors are in the corridor, you go into your storage unit to work and light's go out.
PATRICK L | Expérience généraleAll the staff workers have been very helpful and kind very clean and neet
Brent F | Premières impressionsSmooth ride all the way from Flint Mi. To Phoenix Arizona. I drove with my 3 year old son &The ride was fun for him. Great service. Reasonable pricing on storage was well.
Casheena B | Premières impressionsDespite a system error, everything else was smooth sailing. Gm Michelle was very helpful with taking care of error. Very nice staff. No issues with bugs or rodents that didn't belong to me,lol. However will recommend this location.
Kenda P | Expérience généraleDakota at the counter was very nice and informative. Explained everything with great detail. Facility was clean. Covered loading was nice.
JUSTIN M | Premières impressionsI love your RATES . PLEASE DONT RAISE.
LEONA P | Premières impressions24 hrTo be able to remove stuff and put stuff in storage
Sherri H | Expérience généraleThis place was less than adequate. The staff are untrained. The grounds are dirty. The lighting is shoddy. The floors are unkempt and dirty. No matter how short of a time you use their facilities, they will charge you for a full month. Worst of all is that it took them two months, multiple emails and half a dozen phone calls to acknowledge that I moved out. They even placed a lein against the unit I had used more than a month after I had moved out! If I could give this business a negative rating, I would have rated it -10. I have used UHAUL multiple times and had positive experiences with them. However this location has destroyed the company in my opinion. I cannot believe that the company hasn't cleared out the rubbish staff from this location. I hope no one else uses this location, because it is the worst in the entire company.
LINCOLN N | Expérience généraleExcellent service and even when there was a discrepancy they staff was always helpful and attentive.
FABIOLA S | Expérience généraleI always got back money if i vacated early before next month storage due.I got nothing back.Also unit was tall not wide .Just not what you expect from a storage unit.
Linda W | Expérience généraleProfessional and informative.
Sherri R | Premières impressionsAlejandra is the best
Ramon E | Expérience généraleEvery encounter with staff was disappointing; not friendly or well versed. Bathroom missing soap quite frequently. Storage unit extremely dusty, leaving thick layer of dust and dirt on everything we kept there.
Mackenzie C | Expérience généraleMy one way truck reservation was not secured. I was at the pick spot and the reservation had been altered without my notification. I had movers and no truck to move. I was not told of the possibility that I could have a problem getting equipment. I was told I could go to Tucson to get a truck. That was too far. I am Highly disappointed with Uhaul. The only person that tried her best to aid at every bad turn was Eileen.
Cynthia W | Premières impressionsVery Clean. And also got a storage unit.
TINA H | Premières impressionsWe were told at the desk that we had access to the unit until 10pm. We arrived at 630 and were told by the new office manager that she was locking access at 7pm. We had to unload a 15 foot truck and then we barely had 10 mins to use the elevator because we were on the third floor. She allowed us to stay and finish. But the bay doors were locked. When we were leaving at 845 we saw people pull in and they were granted access no problem. Not a great move in experience.
Felipe M | Premières impressionsPlease inform customers of "provide proof of clearing storage unit" policy. i wasn't and found it inconvenient i had to go back up 3 floor levels to take one picture. Had i known prior then i wouldn't have been so irritated
CYNTHIA E | Expérience généraleReason is because you could not prorate my unit after closing. Not convenient
melanie c | Expérience généraleYou guys are the best in the area
Eumbo k | Expérience généraleThis location ROCKS above and beyond the make there fac ility a great place for their guest
ANDREA C | Expérience généraleI really enjoy this location at first, when the suggestion was mentioned I didn't want to use that location because of the distance but after all and once I did go over to the location I have been nothing but totally satisfied with the staff from day one and I'm sure it won't change as long as I'm renting at that location good job to all the staff great people thank you
andrea c | Premières impressionsUnit was broken in to with all my tools being stolen
Richard H | Expérience généraleThe management of this U haul is poor to say the least and your employees are theives
todd l | Expérience généraleLines were very long. Apparently they have staffing issues. Emails are unanswered.
Stephen R | Expérience généraleTerrific staff and an excellent facility. Also, easy online payments. Merci.
Alan B | Expérience généraleThe staff are friendly and approachable. Leah was wonderful as well
Leslie A | Premières impressionsThis sight changed the hours to get in your storage without notice, from until midnight and after 5a.m. to only during business hours, which means I had to pay for another month's worth of storage and pay for 2 weeks of a rental apartment, which I couldn't move into, due to the hours change. I work 5-6 days a week... could not prorate my months of rent for my unit. Also the new manager and another female employee was rude and the other employee told the manager to " just shut the door, you don't have to explain (not nice word) to her".
shawna B | Expérience généraleThey were open on Labor Day and have allowed us to change units whenever we need to.
Nathan R | Premières impressionsLong waits, not enough help to take care of customers. They initially assigned me a storage unit that was occupied. I had to go back and jump in front of 5 waiting customers to get the problem corrected.
Chad S | Premières impressionsWell staffed everyone was working and very helpful and extremely nice very short wait time considering how busy it was the best U-Haul experience yet.
Joe M | Expérience généraleOnly complaint is no prorated credit for unused days.
Sandra A | Expérience généraleI've used trucks before. My first time doing storage. It's a good solution. Thanks.,
Jon M | Premières impressionsExcellent and professional service! We rented a unit over the summer for my GCU students belongings. The entire experience and customer service was excellent from move in to move out plus moving truck rental. Will definitely be coming back for the next few YEARS.
Maria M | Expérience généraleMy experience was good, but I originally secured a less expensive unit and it was not available on the day of my move in. I was sent to a different storage facility and charged more money.
Tim R | Expérience généraleSmelled like death. Considered calling police to check for dead body Rude customer service Manager ignored emails Did not apply advertised promotion even though it was clearly notated on account then charged me late fees List goes on
Briana G | Expérience généraleThe manager of the Uhaul location we used was incredibly helpful and kind!!!
ISABELLA L | Expérience généraleGreat! Except the line was always super look in the office
Andrew L | Expérience généraleThank you , process was simple and staff was great.
Maria G | Premières impressionsGerald was great and understanding when we opened the unit. This was our first time renting and he explained everything well. Michelle checked us out within five minutes. Flawless experience! Unités neuves!
RYAN A | Expérience généraleStaff was incredibly helpful and professional. Really enjoyed my experience!
Francisco G | Premières impressionsI think a discount or coupon to rent a truck should be offer after a few months of paying storage.
Melissa T | Expérience générale-If the office was closed, I couldn't use the automatic doors in the storage facility which was inconvenient. -The staff was helpful and friendly moving in, but not moving out. I could never get a hold of anyone on the phone and had to go there in person after submitting an online move out request just to be told it had already been approved, and I had to ask for an email confirmation. The GM also never answers their phone or email.
Victoria L | Expérience généraleFriendly folks!!! Very helpful and kind far above and beyond the norm.
Charles C | Expérience généraleQuick, easy & affordable
CYNTHIA E | Premières impressionsExcellent
Shannon M | Expérience généraleThis is the most sickening storage unit And terrible experience. The place smelt like mildew and poop and the "climate controlled" space was at 80°. I am fearful of my belongings smelling and my furniture getting wrecked by the smell. There were homeless people living in the storage units, I am requesting that my uhual experience including my uhual that I used to carry my items be refunded. I will take legal action on behalf of this if I am not credited my refund and promised that the units be cleaned and prevented from homeless people living in the units, as it is illegal to do so.
josh B | Premières impressionsGreat help from Dakota. He was professional, courteous and answered all our questions. He represents your company well!
Alan B | Premières impressionsNathan was phenomenal! He helped with both my truck and storage. Everyone that works there was over the top friendly and accommodating. I've already told at least a dozen people about my great experience there and the facility. The storage manager? Was super friendly too .. I didn't catch his name but will the next time I'm there to drop stuff off
Elise P | Premières impressionsLove the company
willis b | Premières impressionsFriendly agents, and nice storage loading options.
TY H | Premières impressionsVery Friendly
CALLIE W | Premières impressionsTienen súper servicio al cliente felicidades
Lorena R | Premières impressionsI love the fact that the holidays are not closed
Maria G | Expérience généraleLeia in the office was so helpful and gave us a great price since we rented equipment also. The facility itself was easy to navigate, unloading was easy because we could pull up the truck to a unloading bay and there were a ton of dolly's/carts available to use. Couldn't have been easier!
Emily C | Premières impressionsGreat Location! Clean storage units! Excellent Customer Service!
KELLY G | Premières impressionsLe meilleur
LISA R | Premières impressionsGreat job by the staff . Thank you all .
JASON S | Premières impressionsTook way to long to close out the storage room. App said 48 hours but it took 2 weeks
CHRISTOPHER T | Expérience généraleHorrible customer service lack of answering or being assisted in person . Card for access didn't function.
Edwin G | Expérience généraleThe process was quick. They are very friendly and helpful. But schedule of access needs to be open longer on the large sliding door. Need to let movers know the larger door is open and closed at a certain time or put schedule on entrance to storage.
Roberta T | Premières impressionsThe manager specifically, the guy whom did my contract was, curtious, conversant and generally outstanding. All at the counter were very busy and handled the rush very professionally. The new storage building supervisor was very organized and motivated. A well trained crew
Robert S | Expérience généraleThere was a problem with my online reservation in the system, but that didn't stop the excellent folks here from getting me set up in a unit right away. They were friendly and also managed to get me the same discount I had online. 10/10 would rent here again!
AUSTIN W | Premières impressionsVery clean facility and staff was very helpful.
Susan S | Premières impressionsWhen I went in there to tell them that I needed to close my reservation there's only one person handling setting up trucks and trailers and dealing with the front in the store and I was waiting 45 minutes. Another time it seems like when I returned my truck one of the gentleman that helped me up told me that he hated his boss and the U-Haul is a terrible place to work, so I think maybe they should probably get new management or someone to help out that store because it seems like they really need it.
eleonor g | Expérience généraleUr uhaul worker by the name of june was outstanding. She even offered to help move someone in their rental unit.
ROBERT S | Premières impressionsWas a mix up on milage the lady that helped seemed to not care she also made comments that makes me worried for my belongings to be in storage but the gentleman was very helpful and I hope fixed the issue with the milage I would be more than happy to talk to a manager so I can explain everything
Kimberly E | Premières impressionsPrior to making a reservation for my 10x15 rental, I first came to U-Haul at I-17 and McDowell to purchase a number of boxes for my move. I was ably assisted by Alfonso, who I assumed was management due to his knowledge of his product and his professional demeanor. On a return visit to make a storage unit reservation, I was again assisted by Alfonso. From the beginning of the reservation process through the actual move-in, Alfonso has been very attentive, shown great intelligence, has been extremely professional, and is very friendly. He allowed me the time I needed to make educated decisions and was very patient with me. He made the entire experience seem effortless. Alfonso is a major asset to your organization and he should be commended for his work. The storage unit was as expected. Very clean and spacious. Plenty big for my furniture and household items.
ANDREW P | Premières impressionsVery helpful
Shannon M | Premières impressionsThank for assisting me in getting my move completed after running into obstacles that my this move timely.
ANDREA C | Premières impressionsmy reserved unit was not available upon my arrival due to the employee not updating the system to needs cleaning. the employee offered one month free and i would like to make sure that applies.
Ashanti T | Premières impressionsThe manager was very unprofessional and constantly made sexual comments to me which made me feel uncomfortable.
Jessica M | Premières impressionsConvenient spot off I-17 Highway
JOYCE G | Premières impressionsThe African American young lady who helped me was AWESOME!
DELISSIA S | Premières impressionsUnit didn't look like 5 by 5 too small couldn't fit my items had a flight that morning so I lost three mattress I had no where to put them
JASMIN K | Premières impressionsThe employees were helpful and courteous. All equipment and storage unit worked out perfectly.
Richard S | Expérience généraleThe manager at this facility is amazing ! I have never experienced such detailed and hand-on attention from a big cooperation. This manager is the reason I will return and be long term client . The experience made me not worry about the cost . Since you don't find this type of customer service often
ALEJANDRO O | Premières impressionsMade a reservation and received confirmation email. Staff could not locate the reservation initially and when they did find it in their system, they said it was no longer available. Came back the next day during access hours, but the staff had forgotten to open the doors. From start to finish, a negative experience here. Really bummed with our experience and will likely be switching companies.
Mackenzie C | Premières impressionsCommunication among employees aren't the greatest. I was there a day prior to needing a pod brought down & the " manager" said " ok I'll set it up" "what time do you think you'll be back?" I said, " around 12" , she said "ok, I'll take care of it." When I came back the next day, there was no notes on the computer at all !
MArk K | Premières impressionsThe young lady that helped me I believe jar name is Leah is ray of sunshine and certainly made my choice very easy to choose this facility
KENNETH W | Premières impressionsWhen I initially went to get my storage unit after booking online the staffcat the location where very standoffish. I had a few questions regarding the information they were asking me for and the manager told the woman that was helping me that if I did not answer the questions I could just go somewhere else. He continued to make comments as I was finishing my intake for the unit.
Richie K | Expérience généraleZero response from general manager after numerous calls. Overcharged for trailer rental and took 5 weeks to refund. Double charged on storage rental for second month.
Mark L | Expérience généraleMost of the time I needed to get into the storage unit to add or take anything from there it was locked. Not really available 24 hours like they said.
Armando T | Expérience généraleI already filed a complaint reference number 3146500. I would like to further add that I was not given a confirmation email nor was my contract given to me in person after booking this unit. The employee also did not tell me that the unit I was booking was not accessible after hours.
Sinserea W | Premières impressionsAwesome customer service
DAENA B | Premières impressionsAll was well except your ceilings are not real ceilings, they are metal grates, so everything was covered in dust. It was really disappointing to have to haul everything out and clean it all. I would never do this again.
Nicole P | Expérience généraleNeed climate control.
Jamie r | Expérience généraleWe arrived from California to empty our storage unit only to find ALL of our furniture COVERED in a thick layer of dirt and dust due to their current construction. It scratched our wood furniture and our TV. Our couch was covered with the greasy dust and we had to pay a professional to come clean it for us before moving it into our new hone. When we asked if there was an compensation for the damage to our furniture we were told "No, sorry, it's just how it is." I asked for the manager to call me the next day and I was told that he would, but no one called. We have used this facility for years as our daughter is a student at GCU and we would store her things here every summer when she came home. Very, very disappointing.
Daniel H | Expérience généraleThe staff was unfriendly, and not very helpful.
David W | Expérience généraleIn general, my experience with U-Haul's storage was good. Unfortunately, when I removed my contents from this location everything was filthy/caked in dust in what appeared to be debris from wood-saw/construction on the interior of the storage unit.
Sean B | Expérience généraleStaff was amazing.
Christopher G | Expérience généraleRepresentative was friendly, professional, knowledgeable, and made it super easy and quickly to get everything setup for us! Big plus too was that our storage unit was 1st month free &it was clean!
DARIN J | Premières impressionsDavid Gilmore was very loving person
Toni M | Premières impressionsManager was amazing!!!! Best service I've had in a long time from anywhere. Major kudos to the manager and the staff
Christopher G | Premières impressionsBest service ever I would suggest this place to any one needing storage didn't have what i wanted but i still got a great deal on 1
Jessie C | Premières impressionsWe loved our time with U-Haul! I would recommend them to anyone looking for incredibly high quality facilities
BENJAMIN Z | Expérience généraleThe manager was super helpful i really liked the guy.
christopher t | Premières impressionsgreat staff
SHANNON C | Expérience généraleA young friend of mine needed to be packed and out of her house in 2 days thanks to uhaul we were able to accomplish that! They were very helpful and had great deals!! Thanks again uhaul! ❤️
Tina H | Expérience généraleDiana was a wonderful help! She was very swift but thorough. Great job! I would definitely recommend this place to anyone I cared about. Thx u haul
Tina H | Premières impressionsPersonnel amical
Jasmine J | Expérience généraleI moved out and told manager He said it was all taken care of. A few days later: another months rent was stolen from my bank - I complained to the Corp office - nothing has been done- refund?
Ron W | Expérience généraleAll employees exceeded expectations
James B | Expérience généraleThe U-Haul and U-Box service was amazing in both Phoenix, AZ and Montgomery, IL. The furniture arrived without damage. The U-Haul staff, particularly the manager David, was excellent.
terry t | Expérience généraleI was impressed with every one I met at U-Haul in Phoenix, AZ and in particular David the manager. They did an amazing job and we are very happy with their help and support.
terry t | Expérience générale