Customer Reviews for U-Haul Moving & Storage at Ina Rd

9 700 évaluations

4040 W Ina Rd   Tucson, AZ 85741
(W of Thornydale Rd)

(520) 575-5380

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(520) 575-5380

4040 W Ina Rd
Tucson, AZ 85741
(W of Thornydale Rd)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerard Maddock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christian bondi 
Évaluation :
4

I rented here for 25 months on autopay during a multistate move.My review is based on Chris the store manager, he was great from the beginning, he is super helpful, friendly and does a great job caring for the customer. My last interaction with the Asst Mgr would be zero stars due to the following: Upon preparing to move out, on the 22nd of March I was fully paid until the 5th of April, the assistant Mgr. left a rude message on 3/23 at 12 noon saying she was going to get a locksmith to cut off my lock on my unit, and charge me $80 if I didn't return 3/23 and remove my lock. I didnt see her call until after hours, I called back, shocked, upset and confused; why would you threaten me, it's still my unit through 4/4, I fully intend to return and sweep out the unit where a small amount of smoker pellets spilled( there was no broom on site to borrow). She first defensively tried to tell me I had to be fully out and take my lock, once I explained that I was paid through next month, I was moving 15 days in advance, she'd realized she made a mistake, and apologized, however this was way out of line to make the call in the first place, checking records should be the first action before leaving a message that was intended to threaten a customer. I returned that evening to remove my lock on 3/23 and vacate a full 13 days in advance so I didn't have to deal with any futher interactions.

Katherine Hanson  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle. Took the time to make sure everything was working correctly and even checked the air in the tires.

Thomas Valerius 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sangwook Kim 
Évaluation :
2

The truck was clean, however there was an issue with the transmission that made driving the truck very difficult. These trucks should be better maintained. The fuel charge was outrageous!

Teresa McGuire 
Évaluation :
5

Fast, efficient service. Very nice staff.

Leslie Offer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Minno 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Matty 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Celaya 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christina LaMotte 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin Anderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christian bondi 
Évaluation :
5

Nothing- my experience was wonderful despite an otherwise incredibly stressful move. Uhaul staff were the highlight of my day and ensured everything was done quickly and correctly. Thank you so much!!!!

Heidi Gilman 
Évaluation :
3

Took 4 hours to install when we were told and hour and half. Then I got in the car and it was making a noise apparently the muffler was rubbing against the new hitch had to come back to fix that.

Maria Cammarata 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valerie Jorstad 
Évaluation :
5

Wonderful experience!!!

Mindy Dunn 
Évaluation :
5

These guys were excellent! Best possible experience

Christopher Cowherd 
Évaluation :
5

The young man that helped me was beyond nice and helped me immensely. I think his name was Hernando

Dan Keith 
Évaluation :
5

Everything went smoothly!

Juliane Perez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIE MCGILL 
Évaluation :
5

Very gest and friendly staff!

Ron SEVINSKY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Weiss 
Évaluation :
5

I like doing busines and renting equipment at this location

David Rivas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan Griffoths 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUNIOR ADELBAI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jana Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teri Baugh 
Évaluation :
5

The staff were very nice, helpful and professional. It is one of the best U-Haul establishments I have done business with and I will be back here again. Thank you for everything, Barbara

BARBARA KOEHLKE  |  Expérience générale 
Évaluation :
5

The pretrip inspection link had to be completed at the pick up location. I didn't see the text with the link until I got home. A heads up from staff prior to departure would have helped.

Matthew Horetski 
Évaluation :
5

No comments. Everything was smooth and efficient

David Brown 
Évaluation :
5

The young man that took care of me at the counter was super helpful. Even when I had to change the equipment I was renting.

David Peel 
Évaluation :
3

Seemed that the instructor to park the rental was not all that clear Seemed that there wasn't enough staff at this location

susan simon 
Évaluation :
5

He was friendly , helpful and patient . Great experience!!

Bonnie Snavely-Craig 
Évaluation :
5

Fast friendly service and simple check in and check out. Definately impressed!

Brian Lamb 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sabrina Garcia-Gomez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Colburn 
Évaluation :
5

Three local rentals in three weeks, all were good experiences.

Willliam Penrose 
Évaluation :
5

Everything went smoothly, and the gentleman helping me check out and hook up the trailer went above and beyond!

Kimberly Tankersley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian deats 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desera Caswell 
Évaluation :
5

Great job

Ronald Schindler 
Évaluation :
5

Loved the quick in and out service I received. I needed a truck to deliver a bed I bought and wanted to avoid the hefty delivery charge from the store. The gentleman that assisted me was helpful and professional and gave me some good loading tips for the truck. Thanks U-Haul!!

Francine Arvizu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delva Gill 
Évaluation :
3

Service was a little slower than I'd hoped, but the guy was by himself and doing the best he could having had his coworker not show up apparently. But equipment was great and the process went smoothly once I was waited upon.

Anna Stickroth 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary Gregory 
Évaluation :
5

Excellent customer service from Chris at pick up around 2 pm and also when dropping off by the morning crew as well. Quick n easy. Helpful geat team u got there!

Larry Sindis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorie robinson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Constantine Markes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raquel Zevallos 
Évaluation :
5

very impressed with how easy the trailer was to tow (6X12 size)

Craig Miller 
Évaluation :
5

Maybe have coffee in the Lobby? Or water bottles :)

Katrina Hillman 
Évaluation :
5

Staff at this location is always friendly and helpful

Steve Morganstern 
Évaluation :
5

very helpful

stephen mersch 
Évaluation :
5

Well rounded group of workers !!!

Christopher Swearingen  |  Expérience générale 
Évaluation :
5

The customer service representative was very courteous and helpful in all respects. Great location!!

Randolph Mahoney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene Norzagaray  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene Norzagaray 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sebastian inigo 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Oneka Dixon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANIE FRY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Paterniti  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Cramer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Pitches 
Évaluation :
5

Check for leaks, was not an issue for me but someone could have things damaged accidentally! Thanks :)

Cory Glenn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene Zahne 
Évaluation :
5

I called to see if I could pick up the trailer the day before I was scheduled and was told that would be fine. I arrived 3 hours after I called and no one was there. I called the number on the door of the office and spoke to a very nice lady who told me that she was never informed that I was going to be there early. I ended up driving back into Tucson to another facility to get a trailer and the manager was very nice and gave me a little discount for my troubles which was appreciated. The trailer worked great just lost some time.

Dwight Gigstad 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy Crowe 
Évaluation :
5

Same as anove.

Jose Robles 
Évaluation :
5

Couldn't have been a more pleasant experience. Rented a car dolly, and it was as easy as checking out a library book! And the equipment return was even simpler! Great guys, and a great store!

Donald Golding 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN BARRETT  |  Premières impressions 
Évaluation :
4

My overall experience was very good. Other than an occasional U-Haul truck being parked in the way and the gate card sometimes taking forever to get in or out of the complex, my biggest and really only concern was the numerous increases in the monthly rental fees.

FREDERICK KINZER  |  Expérience générale 
Évaluation :
5

No improvements necessary. We've had nothing but outstanding experiences with UHaul.

melanie sibe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna Evenchik 
Évaluation :
1

Nasty person she stole 100 dollars from me

Robert Gippe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger Doulgas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teal Serrano 
Évaluation :
3

Heavy traffic location. Very nice service.

Christian Carlsen 
Évaluation :
3

Everything was good, the only thing that i was disappointed in is after using you for 7 years i could not be refunded a prorated portion of my recent payment on the storage unit that i ended up closing out with you.

elisabeth devoy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessy mahurin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Boxmeyer 
Évaluation :
3

I called ahead a week in advance and requested the trailers I needed. He reassured me there would be no problem. I show up and they have my box trailer but not my open trailer. They called around and the closet place was a bit of a drive so the told me they would wave this rental . We got all hooked up and he ran out and said we're taking $25 off the rental and I was like but they told me the full amount .. it not only cost us money in gas but having to drop it off at the local picked up was an inconvenience. The guy i returned to didn't know much about what happened other then simple notes left for him so I had to explain the whole story. I told him they originally promised me and I have 2 witnesses the full amount back! In the court of law that's a verbal agreement. I am not happy with this experience as I have been renting for 9 plus years and only had one other bad experience.. make this right please? I got my $25 off but deserve all my money back because that was our verbal contract. The guy I dropped off was a pompous person and very rude about it all .

Michael Howell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCOS GARCIA 
Évaluation :
5

I feel they did a great job! Returning the truck could have gone quicker.

Cheri Chauvin 
Évaluation :
5

Great crew. Cheerful and helpful

Crystal Hamann 
Évaluation :
5

The thing I appreciated most was the Customer Service I got from Chris Miller.

JOHN GIBSON  |  Expérience générale 
Évaluation :
5

I made my reservation at a location that was much more convenient for me, and this one was not only 15 minutes away, it was in the opposite direction of my trip. Not being able to pick up the truck and dolly where they were originally reserved was frustrating. That said, the personnel at the new location were very friendly and helpful and I appreciated their work.

Lane Van Ham 
Évaluation :
3

I think the questions you are asking me are leaving out a lot as far as do you just want to say "we are this and that" rather than improving things for your customers. Just saying... But you know that Im sure

Stephanie Torba 
Évaluation :
2

The equipment was clean, but FAR from well maintained. The Check Fuel Cap light was on and the person said they had just done maintenance on the vehicle and that it should not be an issue. It wasn't until after we had loaded the truck and we were 300 miles into the trip that we discovered the reason was a major leak in the fuel line leading to the fuel tank. The gas would flow out when trying to fill the truck. Plus, you could see vapors in the shadows caused by the sun. This truck was not safe to drive across the country, (which we did Arizona to Ohio). The muffler also had a hole/leak which was extremely loud and their was a small fix the bed of the truck that was not safe. It had curled up and was a trip hazard and a potential damage hazard to cargo on the truck. The radio did not light up, so you never knew what time it was or what station you may be listening to. The audio jack for playing from your phone was also unavailable and did not work. This truck needs MAJOR repairs or should be decommissioned. The fuel line issue alone made this a dangerous trip and cost us a lot extra as fuel with spilling out during a fill up and the mileage with vapors spewing out did not help. When stopped, you could smell fumes. The location and people were nice, but the truck itself should never have been on the road and their maintenance should have done a much more thorough check of the vehicle.

Dan Bertke 
Évaluation :
5

Everyone was always willing to help and always pleasant to deal with. Not once did I go in there and not have someone happy to help.

brooke killian  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie Huber 
Évaluation :
4

Bryan is amazing! First time I've ever been helped at UHaul by someone who seemed upbeat, helpful and friendly. Usually, I'm there for 30_40 minutes before someone even bothers to help at the counter, and even then they usually act as though their day got ruined. Not Bryan. He's awesome. Glad you got rid of the drunk loser you had managing before.

Kenneth Sprague 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Prenzlauer 
Évaluation :
4

drop off staff were very helpful, knowledgeable and capable at their job

Danielle Briden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro Diaz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Hess 
Évaluation :
5

Process went flawless. Moved 2 076 hundred miles from Arizona to Norther Wisconsin 26' truck and car hauler. Kudos to gentleman in Catalina Arizona for all of his help getting road ready with car hauler. Folks at Indian Shores in Woodruff Wisconsin were very accommodating with after-hours drop off. Everyone very knowledgeable and the message was the same through entire communications. They made it easy and there is enough stress involved in moving to begin with. Thank you,

DavId Cox 
Évaluation :
4

Having to go through all the checks with the employee when returning the truck was a bit much. Should be done after the customer leaves

Brian Hansen 
Évaluation :
5

I was completely satisfied, easy online process and execution.

Kenneth Koepke 
Évaluation :
4

Have the equipment available that a reservation has been made for.

Juan Sharp 
Évaluation :
5

Bryan was wonderful, and a big help in a tough situation.

melissa Ritzen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis DeCaro 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joan Clark 
Évaluation :
2

Coffee and doughnuts would be good ha thanks.

bill young 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Keeland 
Évaluation :
5

What a great experience! Chris was great to work with, and had the hitch installed on my car in less than an hour… he recommended a nearby restaurant, and I wasn't half way through my lunch when he called and said the vehicle was ready! And, the food was awesome! If you have any trailer, hitch, whatever - use this U-Haul site!

Mark Olson 
Évaluation :
5

Nothing. Staff was very accommodating and Laurie did an excellent job installing my trailer lights

John Riccio 
Évaluation :
5

Chris, We wonderful to work with and did the job nicely. A pleasant experience all the way.

rick rupp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff levine 
Évaluation :
4

The guy who helped me was not much of a help. I believe she was the manager, heard the conversation and took over. That's why she's the manager, great customer service and helped me with a difficult situation I was in.

JOSEPH VALDEZ 
Évaluation :
5

Great service, all excellent

Daryl Lamfer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liz Hootman 
Évaluation :
5

When I arrived, everything was ready to go. The trailer I rented was quickly hooked by the employee. After a quick test of my signals and lights, I was on my way.

Gary Clark 
Évaluation :
1

Get Friendly service at the counter. Not young smart mouths that likes to talk down to customers. And do some maintenance on your trucks. I have used U-Haul for 40 plus years, and this was the most worst experience I ever had with the U-Haul.

James Meador 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernadette Kimbrough  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Granadozin  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Dickerson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maureen mickalonis  |  Expérience générale 
Évaluation :
5

I am a little late with this review. Booked the end of October. Lori was absolutely wonderful and helpful with the storage unit. She was courteous and kind. Grant took my truck reservation and was also helpful. Seems like you have great people working at this site. Alicia Bass 520 345 2479

alicia Bass-castillo  |  Expérience générale 
Évaluation :
5

So happy storage facility so close to where I live. Very convenient for me.

Emma Coody  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luke Perry  |  Expérience générale 
Évaluation :
4

The staff was hard working and very helpful. Only issue is that when I went to put things in my unit at the threshold of the door there is a ledge. NOT GOOD! Trying to lift loaded carts over the threshold was awful. Items fell of carts on several occasions. Need to fill in with cement and smooth off so it is easy to roll cart into the building. Otherwise your employees at this location were super!!!

Marco Miramontes  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lourdes Walters  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dave quick  |  Expérience générale 
Évaluation :
5

Omg. Best end of story

layne pomp  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kara Young  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin Cavassa  |  Expérience générale 
Évaluation :
3

Short staffed Truck size not available Storage unit size not available

DONNA HART  |  Premières impressions 
Évaluation :
5

The Ina road team made it easy to sign up for the unit and check out when we moved. No hassle.

DAVID PEEL  |  Expérience générale 
Évaluation :
5

Everyone was very helpful!!!

SHELANDA NELSON  |  Expérience générale 
Évaluation :
5

Super attentive and professional staff.

yenenia mendez  |  Expérience générale 
Évaluation :
5

Excellent in every way. Customer service exceeds every possible expectation.

Daniel Laprevote  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Graham  |  Expérience générale 
Évaluation :
5

When booking, I was under the impression that our unit was a drive up. When we arrived at 5am to unload our truck, we discovered that it was an interior unit, with a three and a half inch lip at the door that made dollying our belongings challenging. The awesome upside was that the interior was air conditioned so we didn't roast.

Kerrie Gimmler  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ruben moreno  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip Pederson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Dyson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Kok  |  Expérience générale 
Évaluation :
5

We were happy to be helped by all the really nice employees! Thank you all.

richard hehir  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA GARCIA  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREY BERRY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler Cwach  |  Premières impressions 
Évaluation :
5

Thank you for a wonderful service. Steve layman

Steve Layman  |  Expérience générale 
Évaluation :
3

Did not appreciate the rapid automatic escalation in prices !!! Somewhat helpless when one lives so far to easily move stored items.

Sylvia McCormick  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Dyson  |  Premières impressions 
Évaluation :
4

My only complaint was the constant rate increases.

Darionne Williams  |  Expérience générale 
Évaluation :
5

Chris is great! Always goes over and beyond his call of duty. I appreciate him so much... thank you Chris for all your help!

Karen Dyson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Grundt  |  Expérience générale 
Évaluation :
5

Chris keep up your great customer service!

nadine hurtado  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHANTAL BLISSETT  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Dyson  |  Expérience générale 
Évaluation :
3

The unit was not clean, not only with dust and spiderwebs but with some artificial leaves left behind by previous tenant. One of your male employees is rude and seems to be always angry without any reason to respond or deal with the customer in that manner. However, the other male employee, who could handle cash payments, and the lady employee were courteous, attentive, and very helpful

Frances Araujo Lopez  |  Premières impressions 
Évaluation :
5

Super awesome Christopher Miller at the ina store always was super helpful and always made sure to right any wrongs couldn't recommend this place more super smooth payment process and even tho my auto pay got screwed up a few times Chris always took care of my issues and I always left with a smile 10/10

Louis Wilkinson  |  Expérience générale 
Évaluation :
5

Staff was very pleasant and helpful. I will definitely use their location and services in the future.

John Trimbac  |  Expérience générale 
Évaluation :
4

Cost for storage in general is expensive across the board. Not just by UHAUL. Thank you for your facility.

Eliza Grigsby  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Graham  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory Glaberson  |  Premières impressions 
Évaluation :
3

The lock on unit C130 was extremely hard to open and close I eventually had to use a hammer claw to pull it open.

Alexander Wathen  |  Expérience générale 
Évaluation :
5

Only issue was at times it took several tries with the card to open the in-gate. Never an issue with the out-gate. The facility is well-=maintained and staff was helpful and courteous.

MARK HARDING  |  Expérience générale 
Évaluation :
5

We had our belongings in storage for 7 years at this location and everything was well maintained and secure. Staff was outstanding !! Finally found our forever home and packed our stuff out yesterday…. Very pleased with this facility and staff. Thank you for taking care of our precious belongs. We are forever grateful !!

JANICE BROWN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA VOGEL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTH STRUMIL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria ADAMS  |  Premières impressions 
Évaluation :
3

I rented a temperature controlled unit and the AC was broken causing me to lose some of my content sadly.

Wayne Loretta  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paula Wood  |  Expérience générale 
Évaluation :
4

Overall great for my storage needs. Thank you.

Jesus Machado  |  Expérience générale 
Évaluation :
5

I used the storage for 11 months and never had and issue. Was easy to make your payment on line.

Dorothy Hatfield  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Megan Evers  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

albert haag  |  Expérience générale 
Évaluation :
5

Easy to move into staff friendly and helpful.

Michael Grundt  |  Premières impressions 
Évaluation :
4

Easy, convenient, right price for the space, easy online ordering for truck and storage unit. Staff made it very easy when I got there.

PAMELA BOLTON  |  Premières impressions 
Évaluation :
3

Narrow hallway moving around with large items a little challenging, Storage inside room needs to have lights.

Alberto Cortez  |  Expérience générale 
Évaluation :
5

The site was very friendly and easy to work with

Yvonne Castaneda  |  Expérience générale 
Évaluation :
5

I wasn’t happy about not getting any of my monthly money back but above all great management

Patricia Holmes  |  Expérience générale 
Évaluation :
4

Access and lighting would be improved with a wider rolling door. Customer service by employee (Garrett) at Ina Uhaul was excellent. After a long and tiring day of moving out, I arrived just a couple of minutes after closing to return the truck. The store doors were locked and I headed back to the truck. Garrett saw me through the store window and came out to help me. His attention to helping the customer is outstanding!

Timothy Arbenz  |  Expérience générale 
Évaluation :
5

Overall good experience

Mallory Schwaia  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julian villalpando  |  Expérience générale 
Évaluation :
5

Christ is a great manager, runs his store very professionally! Staff is very helpful too!

mathew daniel mcdonagh  |  Expérience générale 
Évaluation :
2

The staff is ridiculously slow and unresponsive.

Derek Mills  |  Expérience générale 
Évaluation :
4

Looked after in a professional manner

WILLIAM KRATS  |  Expérience générale 
Évaluation :
5

All of the employees are so kind, patient and knowledgeable. Merci.

suzanne chapman  |  Expérience générale 
Évaluation :
5

The only option we wanted to go with happened to have an indoor temp controlled unit for us. The staff was very helpful and answered all questions. The facility was taken care of and leaving our belongings there was a safety you can't put a price on. We had no issues with insects or critters residing in our items (though we did use totes and not boxes (highly recommend) due to the upkeep and spraying they did. You could see the bodies of the deceased after they sprayed on the outside of the units confirming they do indeed do what they can within their control. Not a complaint, just fact. The carts they supply made the move in and out much easier then if we had to foot it all in/out by hand. The temp control always seemed to work when we would go to the unit and nothing molded or got musty. Granted all items you plan to leave should be taken in consideration, though this would still be my first choice if that option wasn't available.

Bruce chadwick  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julian villalpando  |  Premières impressions 
Évaluation :
5

Staff looks forward to help.

Ronnie Moore  |  Premières impressions 
Évaluation :
5

Merci.

Luis Lopez  |  Expérience générale 
Évaluation :
3

We had a unit there for afew years and the price kept going higher and higher every year. This was the main reason we decided to come up with another solution.

Top Golf  |  Expérience générale 
Évaluation :
4

Lots and lots of dead bugs stuck to my furniture as well.

JOAN MATTHEY  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam Dusty  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margarita Ochoa  |  Expérience générale 
Évaluation :
5

Chris did a fabulous job with my truck rental. He also graciously took care of a billing issue very professionally and l will definitely refer anyone looking to rent a truck to go to Ina Rd UHaul!!!

Janet Ciarvella  |  Expérience générale 
Évaluation :
5

Damian provided excellent service

Ray Wagner  |  Expérience générale 
Évaluation :
4

Easy rental, easy access, clean and well lit facilities. Uhaul rep had a question, called supervisor, no answer but supervisor called back immediately. Uhaul rep wasn't the friendliest but he was efficient and knowledgeable.

pam fraizer  |  Premières impressions 
Évaluation :
3

I had reserved a storage unit about 5 days before I arrived. When I got to the storage facility, there was a lock on the storage unit. No one explained what the lock was but when they opened the unit, it was empty minus dirt and a ton of dead giant beetles. The staff was friendly and helpful, just kind of terrifying seeing giant dead bugs before I store my stuff in there..

Adam Quintana  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Jones  |  Premières impressions 
Évaluation :
5

Damian was very busy when l was there, but he did an awesome job making sure everyone got treated in a very courteous manner. He was polite, friendly and efficient!

Janet Ciarvella  |  Premières impressions 
Évaluation :
5

Excellent customer service!

Joseph Reyes  |  Expérience générale 
Évaluation :
5

Very helpful and professional.

MARK HARDING  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina Miranda  |  Expérience générale 
Évaluation :
2

Gate wasn't always secured. Moved to a bigger unit and was given a unit outside the gate without being asked it was okay. Did the online move out request and the move out was not processed until I called the office twice a month later.

Michael David  |  Expérience générale 
Évaluation :
5

Manager Chris Miller was awesome and was totally helpful

Maureen Kudlich  |  Premières impressions 
Évaluation :
5

Moving and relocating across 1500 miles is hard enough, this Uhaul facility was great! The Manager was so nice in helping us acquire our storage unit right at the same site that we returned our rental truck,, made it far less stressful.we had such a good experience with the dropping off of our uhaul and learning that we got 1 month of storage included in the price made a huge difference as did the friendly and helpful staff made this experience the best possible.

Katherine Hanson  |  Premières impressions 
Évaluation :
3

Out of 3 storage units only 1 was satisfactory. The seal on unit 2 was so poor that all of our belongings were covered in 1/4 inch of dirt. Unit 3 was filled with bugs sooo many bugs that it was apparent pest control is not being used.

Laurie Lewallen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier Alvarez  |  Expérience générale 
Évaluation :
5

The crew at the Uhaul store were professional, pleasant and very helpful. I couldn't be more pleased with their service

Michael Doyle  |  Premières impressions 
Évaluation :
3

Not enough people working there. Took awhile to get my unit. Then when going there, their was no one at the desk and had to wait for awhile again. Also I was told you could check out of your unit over the phone, but when I called they said I had to be there in person. So that was 40 minute drive just to get a paper

david devencenzi  |  Expérience générale 
Évaluation :
1

Terrible customer service. I was charged a late fee every month even though I had direct deposit so had to deal with that each month. Could never get anyone on the phone and storage was over priced.

John Owensby  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy Hatfield  |  Premières impressions 
Évaluation :
4

Fix broken access gate!

Theresa Grant  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

isis gastelum  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devorah Azoulay  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katrina Miranda  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lar Bjorum  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Philip Pederson  |  Premières impressions 
Évaluation :
5

We always receive great service from the staff here.

Dan Campbell  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDERICK KINZER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleshia Sayler  |  Expérience générale 
Évaluation :
2

I'm disappointed because I agreed to a certain amount. I was charged 30 more. When I called to find out why I was hung up on. Now I have to go in person. Mike is very professional but when he is gone it's different.

JOAN MATTHEY  |  Premières impressions 
Évaluation :
3

I did not order a storge unit... really can't answer the questions ... beauseci really don't know the answers... because I do not have a unit... nor did I rent anything from you... so if you have any of my money. PLEASE RETURN ASAP.....

Shannon Kolvis  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George Osler  |  Expérience générale 
Évaluation :
4

The only thing that I might change is to allow access, for the customers, to a trash receptacle.

Becky Kumley  |  Premières impressions 
Évaluation :
2

When I scheduled this, I was told over the phone the drop off and my storage unit would be Oracle Road. I called back the day before I was arriving and they said that's not what's in the system. They sent me to Golf Links for storage but when I got there, there was no unit available for me. Finally, when I was redirected to Ina Rd., I was still given a hard time before finally receiving the smallest possible unit to store the contents of your 6x12 trailer. Poorly managed expectations and underwhelming delivery/execution of service. Overpromised and under delivered. To add insult to injury, I was unable to access any online platform to return trailer and have to return again during business hours to tell them I left a trailer in their lot. The only rental on my account is the storage unit and despite talking with the local scheduling manager, I was not easily able to remove the trailer or check it back in.

James Szigeti  |  Premières impressions 
Évaluation :
5

Sonia was very helpful and stayed late to help us even though she didn't have to. She made the whole process easier and even found us a truck at another location.

Dan Campbell  |  Premières impressions 
Évaluation :
1

The overall experience was good until my reservation was not upheld. I set the reservation two weeks out and was assured a unit inside upon arrival I was denied what I had reserved.

Colt Malone  |  Premières impressions 
Évaluation :
5

Staff at this location were efficient and expeditious.

George Osler  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexis Mendez  |  Expérience générale 
Évaluation :
4

All good. Only comment- Front desk needed more help both times I was there.

David Kuker  |  Expérience générale 
Évaluation :
5

Had dealings with an employee named David a number of times, he's very professional. Please give this young man kudos.

VANCE SANDRETTO  |  Expérience générale 
Évaluation :
5

Thanks Michael

Patricia Gibble  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Smith  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurel Clark  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda eckle  |  Premières impressions 
Évaluation :
2

All I can find is Sonia Weaver on my receipt I'm not sure if that was the lady that I had dealt with but she was very frustrated and huffing/puffing the entire time. Her and another worker were complaining about someone not cleaning up the storage unit I had reserved. To me that is unprofessional and doesn't need to be talked about in front of customers. She told me she will have it cleaned out by 3. I had arrived after 3 & the unit was untouched. My fiancé had to go ask for a broom and a male worker told my fiancé to wait so he can ask if the manager wanted him to clean it out & a female worker said "no he can clean it himself" that is very rude! Pisses me off more that I gave Sonia the extra time to have it cleaned just to have my fiancé clean it out instead. Not happy with my first experience dealing with a storage place.

Alexis Mendez  |  Premières impressions 
Évaluation :
5

Highly recommend for all your moving supplies and van rentals they were exceptional and on hand for my every needs and their storage units are very clean.we rented a climate controlled unit and it was very clean and easily accessible...I would definitely return to this location for our next move!! Thank You, U-HAUL TEAM

richard granillo  |  Expérience générale 
Évaluation :
4

Thank you guys, you guys are awesome at what you do!!

daryll beal  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Rubly  |  Expérience générale 
Évaluation :
5

The place was always clean, plus excellent customer service.

Matias Yegros  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

suzanne parker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james lincoln  |  Expérience générale 
Évaluation :
5

Ashley she’s very nice and helpful

Joseph Reyes  |  Premières impressions 
Évaluation :
5

Fast, friendly, clean. The layout is good for loading and unloading.

Gayle Hutchison  |  Premières impressions 
Évaluation :
5

Excellent customer service!

Jacquelynn Petty  |  Premières impressions 
Évaluation :
5

Customer service is excellent!!

Jacquelynn Petty  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Clee  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace Lewis  |  Expérience générale 
Évaluation :
5

Great Services

Mark Valencia  |  Expérience générale 
Évaluation :
5

Mike was a big help and Jeremy was great!

Jerrold Slavin  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tom heinitz  |  Expérience générale 
Évaluation :
5

Thank you vacated 11/28

Diane Glarrow  |  Expérience générale 
Évaluation :
1

Terrible service. Rude employee

James Lott  |  Expérience générale 
Évaluation :
5

Everything was great the employees were fantastic place was clean and I was in and out in no time

Susan Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Graham  |  Expérience générale 
Évaluation :
5

Nice . Very friendly employees.

Alexander Clarck  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom Pratt  |  Expérience générale 
Évaluation :
5

Other than a cancelled wedding, everything was perfect!

Jack VanDyke  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annette bell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Kish  |  Expérience générale 
Évaluation :
5

The facility felt safe and secure. The internal storage rooms were clean and temperature controlled. I would use them again if needed. Pick up and drop off of trucks was easy and convenient.

Matthew Bartruff  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA SCHARBACH  |  Premières impressions 
Évaluation :
4

My overwhelming primary purpose/need for a storage unit was to have a place 2 park 2 excellent like new condition motorcycles inside and to be able to access and drive them daily. However i was informed by the GM of the facility that Uhaul corporate policy precludes motorcycles from storage units unless the machine is drained of all fluids and the batteries removed. Therefore mt uhaul storage unit was worthless to me. That is an absolutely ridiculous overly conservative policy rule. I then comparison shopped across 8 other storage facilities in the vicinity . not one of them had any rule against storing motorcycles.

Christopher Contreras  |  Expérience générale 
Évaluation :
5

Very nice and friendly

Susan Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gloria waddill  |  Expérience générale 
Évaluation :
3

Customer service was great at first then at the end terrible. I order blanket and they moved the order to oracle location no communication. So ended up using no blankets.

Connie wilkinson  |  Expérience générale 
Évaluation :
4

All the staff were super nice and very helpful. They explained to me the easiest way to unload my trailer and make sure we didn't block anyone's way. The facility was way clean and the unit I received was also very well cleaned.

Garrett Goc-Ong  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA SANTA CRUZ  |  Premières impressions 
Évaluation :
5

Exceptional customer service!

Jacquelynn Petty  |  Premières impressions 
Évaluation :
5

We felt Melissa was fantastic. She was pleasant and helpful. We feel confident that we made the right decision to use your services for our current situation. Merci

VANCE SANDRETTO  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Binney  |  Expérience générale 
Évaluation :
5

Melissa the manager was extremely helpful during the challenges of the virus pandemic. It is refreshing to know there are people in the community who truly want to help others.

KATHLEEN HENRY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Brady  |  Premières impressions 
Évaluation :
5

I had a last minute change and needed a storage unit quickly and within 10-15 minutes I was all setup with friendly and helpful service! Merci.

JENAE TANKERSLEY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Kish  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talen Harman  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jose Ortiz Pinero  |  Expérience générale 
Évaluation :
5

Super helpful

KATHLEEN HENRY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Farr  |  Expérience générale 
Évaluation :
5

lady with the Green eyes...wow

Norman Sheridan  |  Expérience générale 
Évaluation :
5

Cole was very friendly and helpful.

Mary Farr  |  Premières impressions 
Évaluation :
5

I always seemed to have a positive experience when I came to Ina road U-Haul. . Sonia, especially, helped me many times, and always made me feel like a valued customer.

Veronica Quartermaine  |  Expérience générale 
Évaluation :
5

We used the storage facility for a yr. And sonja was great she was always helpful and took care of us when needed. Thank you .

Callie Jones  |  Expérience générale 
Évaluation :
5

Perfect solution for our furniture storage needs. Clean, secure, good size and convenient for access.

Jack VanDyke  |  Premières impressions 
Évaluation :
5

Great service

Mark Valencia  |  Premières impressions 
Évaluation :
5

The facility is excellently maintained and the people are very friendly and helpful. Hopefully we will never have to move again but if we do I will definitely use this office again.

Debra Solleveld  |  Expérience générale 
Évaluation :
4

Julio has the best public relations skills i have ever witnessed.

Pamela Speck  |  Premières impressions 
Évaluation :
5

Staff was very helpful & courteous. The property was very secure & easy to maneuver through. I would recommend this facility to all.

Joy Hiscott  |  Premières impressions 
Évaluation :
5

Great and friendly service. Van and storage unit were clean.

Billy Cummings  |  Premières impressions 
Évaluation :
5

Very friendly employee's. Great customer service.

ronald dean  |  Expérience générale 
Évaluation :
5

First time that I've ever rented a storage locker; it was super easy. Staff was very helpful answering my questions. Facility was clean. I will definitely recommend to friends & family.

Lani Maraschiello  |  Expérience générale 
Évaluation :
5

I think they do great great job for me.

Anthony Brown  |  Expérience générale 
Évaluation :
5

Happy customer

Ana Kelly  |  Expérience générale 
Évaluation :
1

After cancelling in-person I began receiving late penalty notices. When I called and spoke to the manager, I was told to disregard notices. Now receiving pre-lien notices and nobody calls back.

brian berger  |  Expérience générale 
Évaluation :
2

Your people can seem to get it together on the first go-round. Lots of mess ups. But U R the only game in town so we go with U.

Alisha Fleetham  |  Premières impressions 
Évaluation :
5

We just moved my daughter from La Vegas, and used a Uhaul trailer and storage unit the general manager Javier was awesome thank you for making our experience so easy!

Amber doan  |  Premières impressions 
Évaluation :
5

The staff is always very friendly and helpful. Thanks so much for being a reliable place to store my belongings.

barbara brown  |  Expérience générale 
Évaluation :
3

Limited number of storage units available.

Terry Gerba  |  Expérience générale 
Évaluation :
1

I rate it below poor. It was awful. There are not enough letters available to write how bad my experience was. I will make sure every internet site knows to never store anything at this facility.

MARYJANE POWERS  |  Expérience générale 
Évaluation :
4

Need to work on making sure you are finished before you leave so you don't have to return and stand in line again to do what could have been done the first time. Listen to the customer and don't just.

George Young  |  Expérience générale 
Évaluation :
5

Staff very helpful.

Doyle Shankles  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

ronald dean  |  Premières impressions 
Évaluation :
5

Excellent! All Around!

Marianne Maiden  |  Expérience générale 
Évaluation :
5

Clean and AC worked in my unit.

Wendy Krueger  |  Expérience générale 
Évaluation :
4

The girl in charge of storage units was always helpful and accommodating. Always offering to spray for bugs or change the lock slider. Our business moved and this location doesn't work anymore. thanks

Terry Kimberlin  |  Expérience générale 
Évaluation :
3

When I called no one could find my Unix. Name was misspelled- once located it was already there.

Peter van  |  Expérience générale 
Évaluation :
5

On a day they were unusually busy and understaffed the guys went above and beyond to give HIGH QUALITY service. Teion and his colleague (forgot his name!) both deserve TONS of appreciation. Thanks!!!!

Catherine Gilpin  |  Premières impressions 
Évaluation :
5

Very friendly and proficient. No complaints

Karl Tasko  |  Premières impressions 
Évaluation :
4

We seem to get different answers from employees

Adelina Brizuela  |  Expérience générale 
Évaluation :
5

Your employees are so courteous. thankyou

Sylvia McCormick  |  Premières impressions 
Évaluation :
5

Staff at U-Haul at Ina Rd is very professional & very helpful. Helped us out when we really needed help. Je les recommande fortement. 

Richard Hall  |  Premières impressions 
Évaluation :
5

I was very pleased,with service for both of my,storage units.I needed to have an extra unit,which was in the same location and very close to my first unit.

Sheryl Chapman  |  Réservation 
Évaluation :
5

We had a great experience with drop off, storage unit and safe move after my husband had a week in the hospital. Merci.

Patrick Boyd  |  Réservation 
Évaluation :
2

in July of 2017 I reserved a truck; none available on arrival, was told to drive to Grant for one: very inconvenient! Nearly every month since I have got a late notice, altho payments were on time

Judy Nakari  |  Expérience générale 
Évaluation :
4

All good

Robert Duffney  |  Expérience générale 
Évaluation :
5

Special thanks to Sonia! She did an amazing job taking care of us and helped us all along the way.

silvya skinner  |  Expérience générale 
Évaluation :
5

They were awesome. Fast and very accommodating . Highly recommend them.

lauren rovi  |  Expérience générale 
Évaluation :
4

Would’ve liked to know you qualify for free storage with qualifying purchases.

Rick Lasica  |  Expérience générale 
Évaluation :
5

thank you, all was more then expected. sincerely. len w

lenonard wisniewski  |  Expérience générale 
Évaluation :
5

And truck and storage available in my time of needing to move out in a very short notice.. thank you!

Rayleen Ortegas  |  Expérience générale 
Évaluation :
5

Sonia is the best, she took such good care of us and went out of her way to make sure we got what we needed. She is a problem solver, quick to respond The rest of the staff was friendly and helpful.

charla Van Vlack  |  Expérience générale 
Évaluation :
5

Staff was great!!! The only thing that would make it better, would be to refund rent not used. I paid for May, but moved out the first week of May. Thanks

Helen Unruh  |  Expérience générale 
Évaluation :
4

Rental of the space was quick and easy.

Erin Switzer  |  Expérience générale 
Évaluation :
5

Sonia, thank you for being so friendly and making this Uhaul storage experience wonderful (expensive for the year but that's not your fault) I appreciated your professional and safe place. Pam

PAM MCBRIDE  |  Expérience générale 
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