Vanessa is the best manager across the whole of U-haul. She is so flexible and greatly assists our operational work.
Simon HCustomer Reviews for U-Haul Moving & Storage at Milton Crossroads
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Weekend staff should work at the food court at the mall. Unprofessional and snotty, frankly
iain bThe reservation was a 7:30 am and there were not keys for the truck,, you rescheduled for 9 am making us late and to loss money. Im expecting my reservation refund for the inconvenience
Andres PTruck i got was not maintained had multiple issue and when we returned to uhaul told them and there was one worker name jim who was really rude and he was being disrespectful and all.
syed sWonderful and knowledge front staff. Large, clean and safe facility.
BRENT M | Premières impressionsFantastic place and excellent customer service
Peggy CService and vehicle were excellent. "No guarantee" of a one-way vehicle being available on the date booked or at the desired pick-up location…this policy SUCKS! The stress you caused me SUCKED! How can you run a business like this?
Claus BThis location is usually great! However, this last rental has been not so good. We had a rental for 3 days, and we were charged for a week! The guy also put added coverage on it, which we did not ask for. When I brought it up to customer service she agreed that our bill was completely wrong, but now we have to wait over 72hrs to have it fixed. Not impressed.
Richelle AEverything was great!
Benito DThe front desk folks and the old lady maintaining the storage facility was absolutely sweet. Thank you so much for your service
Dilip R | Premières impressionsYou need more customer parking close to the front door. Move the pickups from the front door area to make room for customer parking.
Allen RAmazing fast service
Jesse HHave a trailer there when it has been booked
PATRICK WA good location and good trailer, unfortunately, we rented the 6x12 open trailer with ramp to move a side by side UTV. We brought the trailer to Oakville to do the pick up and then realized the opening into the trailer was only 57" therefore not truly a useable 6x12 due to the restricted area at the ramp. The rental was for naught as we could not move the UTV. Possibly a better disclosure on the website prior to renting would help. Thanks. We will rent again from this location
John BVery accessible, clean, and great location in Milton.
rotimi o | Expérience généraleNice customer service
nathaniel oI was over charged and now it is a problem to get my money back
Richardson DThe staff and experience was excellent. Great optimistic staff. A treat to deal there.
Craig Mfriendly Staff
arun j | Expérience généraleOn the way back to drop the van off, it would not start. Staff told me to wiggle the steering wheel a bit. I did and the van started ok. Great service.
Hans DThe staff Haley was very helpful,and pleasant.
Bibi H | Premières impressionsEverything was awesome
bram bGreat experience.
jesvy p | Premières impressionsVery pleased with the storage facility. Would use this location again. The only negative is that there aren't enough carts during busier times.
Lynda R | Expérience généraleVery friendly. I was in and out in minutes
Scott CExcellent service!
Yuriy KGreat customer service from start to finish
William IVery clean and fresh atmosphere
ZAHOOR B | Premières impressionsAll is excellent !!!. Except out of hours customer service is poor. Onsite intercom gets no response out of hours. Suggestion to automated digital response chat service to get disalarming code if customer has forgotten.
Yasser QMerci
KHAKIM KThis has been my best experience ever with a storage facility to date. I received incredible customer service and support from Haley, Maddie and Christina. Thank you all for your help and for making this such a great experience.
tamara b | Expérience généraleI was completely satisfied with everything thank you very much
Mike GThe pick-up place was nice and friendly. Very easy and helpfull. THe agent on the phone was super helpfull and made changing the drop off location a breeze. Drop off was quick and easy. No issues. Overall, way better that the last time i used UHaul. It was excellent service this time.
Kevin CThe Truck was subpar and poorly maintained. The Transmission seems like it is going and idles badly consuming more gas than it should even without a load.
Dexter AThe alignment on this truck is completely off, I have to drive the truck with the steering wheel sideways. the gas gauge was off from the contract and the gas light went on as soon as I turn the truck on.
CLAUDINE GBe clear or clearly label the return key drop box for after hours truck return. We could not and did not find it.
La Tovercharged for gas that I had already paid for,
Lavaugn SReturn instructions for truck after office closed are not clear
Simranjjit DWORST CUSTOMER SERVICE EVER. I would NEVER recommend the Milton location to anyone. Rude and uninformed staff. The manager refused to resolve an issue. She chose to text with the employee at the counter rather than take a phone call from us. ZERO resolution skills.
APRILE P | Expérience généraleNeed to improve repair service . First dolly tires was totally worn out you could see the thread out of the rubber ,
Nader SEasy time, great staff, an employee told me customers are priority, and jumped to help me. Vanessa was very helpful.
Derek P | Premières impressionsAwful. When I showed up to pick up, the dealer shop was closed. I had to be on the phone for long and had to pick up in another location, very inconvenient for my move which made me laugh more. Bad, very unhappy
JAVIER SWonderful employees!
Susan WThe 8000 Lawson location came to my rescue. Helpful, friendly, efficient and professional the staff recovered what had been turning into a poor and extremely problematic experience at an affiliate retailer at 3945 Doug Leavens Blvd Mississauga, ON. On a local statutory holiday, I had arrived at the Doug Leavens location to collect my rental cargo van via the pickup app. Could not get the face shot photo component to work. A call to the customer service number got me connected with an agent who gave me the combination to the key locker in the only van which turned out to be empty. No key. Given the opportunity I'd rate the Doug Leavens location and the self-serve app less than 1 star.
J-REID JAll good. Thank you
BOZHIDAR DU-Haul once again has no communication between its workers. Talked to 3 different people before arriving for my truck. No one told me they didn't have the size I needed. 3 different people told me I would get a free day to pick it up early. 2 different people told me I would get the trailer for free for the inconvenience. 3 different people told me I would be able to drop the truck off on the town I said. Charged for the extra day, charged for the trailer, changed for the extra mileage used to drive the truck a half hour to return it. Now I'm told it will be 3 business days before anyone gets back to me about the $100+ additional charges they put on my card.
RUTH BEveryone there are very friendly and helpful
muhammad Qcharged me more than $300 twice due to their lack of ability to track a vehicles location. made up return times and locations.
michael gWas quick and great service. Thank You
Mario HThe entire rental process was an exceptional experience. The online process, the personal, professional staff we fantastic. I did not have to wait, the staff over delivered on my needs. I would recommend this U-Haul to everyone for any moving, storage or related needs.
John KGreat service, they were able to answer my question, perfect time no line up. Called three times as my location were changed for drop off but they were able to transfer me. Charges were as expected and told and until now no issues. Thank you U-Haul Team.
BEKIM SNothing.
david oEmployee at the back of the building yelling and swearing at me for not giving him the keys to the truck returned. U-Haul app return process says to use key drop box. Does not say to give keys to some rude guy in the back of the building. Also yelling and swearing at me for not backing up truck. Complaining he has to go all the way to the front of the building to get the keys and then repark.
Mateusz DStaff was friendly, manager was helpful and accommodating.
James AEnsure customers don’t leave any left overs or garbage in sides, cup holders, etc.
Logan Bbest staff at this store
TRAVIS CThe storage facility is very well maintained with climate control and very good access. The staff is friendly, knowledgeable and helpful.
ROMAN J | Premières impressionsstaff very helpful
Sandra H | Expérience généraleI have a concern that my locker 3031 is not setup correctly, there was no green tag on it and when I opened door to get free lock that was supposed to be inside the alarm went off. Also keypad calls me Selvin. When I spoke to office they gave me a lock which I put on locker and alarm went off again. Told office and they just said as long as my lock is on. I move stuff in Dec 22 and hoping alarm does not go off every time I use locker
SCOTT R | Premières impressionsBeing able to reserve a unit in advance is a great idea. A better explanation and map direction to the units location would have been helpful
William B | Online Move InClosed our office and will use the unit as storage. The location is very clean and well maintained. Really impressed!
Packet L | Premières impressionsThe staff was so good, pleasant and helpful. They bent over backwards to accommodate my needs. Would highly recommend this company.
Magdalena K | Expérience généraleZachary (Zack) was very friendly and helpful. He made sure the process was smooth and answered all our questions He gave us storage rooms in the new facility and the caretaker of the facility Christine was also very friendly and helpful. She went out of the way to help us out and made sure we were worry free and that the process was smooth Thank you team U Haul!
javeria r | Premières impressionsI reserved a unit a month ago and when I came to take possession it had been rented to someone else. I WAS NOT happy. I had to settle for a smaller unit farther from the original one I wanted. Your survey should have a scale as to how helpful the staff was or if I would recommend to a friend. The gentleman I dealt with did help me find a solution but someone on your staff gave away my unit and should be held accountable. The facility is clean and beautiful. and I might recommend it but right now I feel like I would not.
SEDGWIWICK M | Premières impressionsVisit on Oct 17 10:57 am Extremely impressed with location, very clean and well maintained. I believe the male employee I was dealing with was Zachary, he was extremely knowledgeable, friendly and beyond helpful. Very impressed with this location and will definitely use them again and highly recommend them.
Darcy O | Premières impressionsWell done ! I’m happy & Best of luck.
Jehan M | Premières impressionsThe Girl name Vanessa is excellent in customer service relation 10/10 .
HARMITSINGH S | Expérience généraleS.O.
alexander b | Expérience généraleVery attentive and professional staff I’m not going anywhere else from now on Milton location is where to go Alan Guillemette
Alain G | Expérience généraleKeep up the good work
Frank C | Expérience généraleThe map and path direction could be improved. As in the beginning all corner if you have a sign saying xxx to xxx room number in this.
ABDUL F | Premières impressionsgreat location and staff... even when busy and stressed they remain calm and helpful. Appreciate it, thanks!
BRIANS R | Expérience généraleI have been using your storage facility since it first opened. I do have some suggestions. 1. The temperature information does not state celsius or fahrenheit. 2.There should be an email and a better signage before you enter the garage and at the keypad to remind customers to key in their password to their unit. The alarm sounds are very loud and when it is sounds unexpectedly it's scares the customer. 3. Also information regarding when this alarm, what should a customer do and what it means. 4. More CARTS!, there are not enough carts. I'm not sure if the second level has carts, it not, with the amount of units, the number of carts are insufficient. Perhaps having carts for second level could resolve this issue.
maria d | Expérience généraleBest facility by a mile. Lots of indoor loading areas for both big moving trucks and smaller vehicles. Lots of dollies which is rare for a storage facility. I think the donation area is probably the best thing that this location has going for it, compared to any other storage facility I know. And bathrooms are conveniently located right by the loading areas. The only negative is the horrible alarm that sounds when loading bay doors are opening and closing. I can see the purpose when closing, but don't know why it has to happen upon opening too. What is the danger when a door is going up? It is such a loud, grating alarm. And the loud alarm that goes off regularly inside the building when someone forgets to check in at the keypad and opens their locker door. It sounds like nuclear war just broke out. Otherwise, love this place.
Katherine L | Expérience généraleVery pleased with my uhaul storage and rental experiences. Thank you so much
Judy D | Expérience généraleI moved to a different city with more space for my stuff so I no longer needed the locker. A summery of my experience and the facility. Always clean and in the promised temperature range. This may sound trivial but when you are digging to the back of a locker for a box the temperature is an important thing. Access 24/7 with your access code made the experience of retrieving or storing seasonal items or anything else for that matter very easy. Great location. I loved the drive in bays. And finally when I needed to rent a Uhaul van or truck the staff were not only friendly and polite but also easy to deal with. Very pleasant folks. I put my locker on a monthly billed to credit card and got an email every time it billed from Uhaul confirming the payment. No hassles of remembering to pay each month or getting locked out for forgetting to pay. The move out process was very easy, a nice change. Every try to cancel a phone or cable service. This was a breeze in comparison. What I needed all in one place with great staff.
Michael S | Expérience généraleStaff was very rude inattentive an lazy
Deanne T | Premières impressionsHave rented units from this location in the past.
Arthur C | Premières impressionsVery pleasant and satysfaing experience
PREDRAG P | Expérience généraleStaff are super friendly and helpful. Gorgeous facility.
Sarah M | Expérience généraleSo unorganized, dirty unit outdoor with stuff still in it, given the keys to someone else locker when asked to change, sent back and forth to unit 4 times, had to pick a locker for them which "leaked". Got a refund and left. Major waste of time and setback to our moving day with extra costs to moving company. Get your staff trained and your units ready for customers, can't be that hard.
MASON C | Expérience généraleNo toilet paper in washroom nearest loading area…. Not enough moving carts.
GEORGECRAIG G | Expérience généraleAwesome job! Mia (sp?) was so friendly and courteous!
Tracy V | Premières impressionsSomeone damaged the door of my unit, so that I couldn't get access. I waited for over a month and spoke to different people at the counter who could not tell me when it would be fixed. So I moved my storage somewhere else where I have access. When I gave my notice and told the person why I was moving the response was well we could have moved you to an operational unit, but that was not offered until I had already moved out. I've been a good client and my opinion would be retain good paying clients instead of having to try to get new ones.
Connie S | Expérience généraleStaff was helpful and friendly. U haul has everything you need to store and move your belongings.
Michael M | Expérience généraleLittle on the pricey side Wish I could have got a rebate for the timed not used
Dan M | Expérience généraleWally was amazing ! Great experience
Aman S | Premières impressionsGreat!
Raymond H | Premières impressionsGreat service !
Eileen L | Expérience généraleService is great. During you should provide more parking close to store doors
kimberley k | Expérience généraleThis facility has very helpful and pleasant employees. The locker areas are immaculate. It's all lit brightly and kept exceptionally clean. I will not hesitate to use this location again.
Lynda T | Expérience généraleThe ladies are amazing- should out to Laura
Jennifer I | Expérience généraleVery pleasant and helpful staff. Great experience will definitely recommen and return for other business.
Brad M | Premières impressionsMerci
Nazha N | Premières impressionsWhen I had an issue the staff was eager to help. I did have a long wait time to have my call answered but it's obvious that they are just taking their time to ensure the customer is taken care. Worth the wait for that kind of service!
Kimberly H | Expérience généraleEvery time I had to interact with this business it turned into a frustrating, unsatisfactory experience. This began from the moment I rented my storage unit, when I didn't realize I needed ID, so I was refused the unit (even though I had just rented a U-Haul truck that I drove to the location). Being from out if town, I had no way to go home, get my ID,and be back before closing so I was forced to go home and rent the truck in the morning. Unfortunately the location I rented it from required the truck back in the morning, which I was unable to fulfill, and I was charged for an additional day. When I returned the next morning to rent my unit, I purchased a lock and provided a credit card for pre-authorized payments. A month later, a few days after the rent was due, I received an email advising that I had been charged an additional $15 because of my rent being late, I had no idea that there were any issues, yet I was suddenly charged for this? I promptly responded to the email advising that my rent couldn't be late as I was set up on pre-authorized credit card payments. I received an email back from manager Vanessa advising that my card was declined so that's why I was charged. I knew that there were no issues with the card so I asked Vanessa if we could confirm the expiry date to begin with. I didn't receive a response so about a week later I sent a follow-up email urging that I would like to get this resolved before the next payment was due, which also was unanswered. I then paid the overdue amount, including the $15 and emailed Vanessa yet again, to confirm my payment (through the card they were supposed to have on file) and asked her again to confirm the expiry date. She did not respond to this either. I then emailed U-Haul's general billing department, who I also never received a response from. As expected, a couple of days after the next payment was due, I received another message advising that once again, my rent was late and a $15 charge had been added to my account. I furiously responded once again, to please confirm the card information with me and expressed my displeasure that I was still dealing with this issue. Once again I received no response. A week to two weeks later I sent another email asking to resolve the issue or escalate it and once again, received no response. After a month, I was charged another $50 and had to escalate the situation myself to be resolved. This was dealt with to my satisfaction and I moved on, with no payment issues. It is unbelievable to me that a customer can be charged extra for no wrong doing (I gave the representative the card to enter for pre-authorized payments), and that they should have to waste so much time and effort to have the matter resolved. Unfortunately I wish that was also the last of my issues. In October I had to get some items from my unit. I arrived and discovered a chain on it, preventing me from opening it, with no notice or communication of why. I went all the way up to the office and was informed that my lock wasn't sufficient (that would be the same lock I purchased, for the unit, from U-Haul the day I rented the unit). I was provided a new lock and told someone would be out to remove the chain shortly. We waited 10 minutes and my husband finally went into the building and found someone who could do it. I was extremely bothered that I hadn't received any communication of this lock issue. I live in another city so it takes me a while to get there. What would I have done if I had shown up outside of business hours! Just be stuck without access? Why couldn't I have been notified of this issue through email so it could have been resolved? Why did I have to go through all this trouble, and why was the lock suddenly an issue when it wasn't when I bought it for the unit? Overall, any staff member I have dealt with has been fairly pleasant, with the exception of the manager Vanessa but I am so glad to have this entire experience behind me and never ever deal with them again.
Stacey M | Expérience généraleI was told they do not read mind i rented in milton when i got rhere i was told to go to torinto to get truck. I was told to take a uber to get the truck. Or take $50 credit. Un professuonal
meghan c | Expérience généraleStaff were super helpful and clear with communication
Vinoala J | Premières impressionsI dropped the truck with fuel plus the receipt given. Still they charged for fuel to my card. Contract no 25705253
Jaspreet K | Premières impressionsMs.Sirizzotti was far and beyond helpful! I've been served by this lady in the past. And 3years later Ms.Sirizzotti has proven to be more than just a service person! You have a invaluable employee! Dedication like this is unheard of in most establishments today! Ms.Sirizzotti empathatetic manner give me the peace of mind that I needed! Because she was calm I regain my sense of calm, since I was about to leave your parking lot not know what the day will bring! I was able to accomplish all that I set out to do! With no incidence a safe journey and with a happy out come! Ms.Sirizzotti taught me one lesson there is still some goodness left in the way people treat others! I hope she becomes one of your professional instructors and top managers! Some people go to university to learn those qualities! Ms.Sirizzotti has those natural abilities and is worthy of recognition! *And by the way please raise her pay! Note: there were other employees present that were very kind and supportive! The truck was very clean and well sanitized. The return intake lady was friendly! Thank you for the Service you provide in Milton! Respectfully! Marlene Irwin
Jennifer I | Premières impressionsThis storage facility, as well as the staff, are the best I have experienced. No question best value for my money.
Victor M | Expérience généraleVanessa was amazing and extremely accommodating. She made all the difference for us.
GEVON A | Expérience généraleKept my stuff for over a year at the facility. Felt very safe and secure. Place is very clean. The staffs are always available and ready to help. They make you feel welcome. Will definitely use the facility again in the future.
Olu K | Expérience généraleVanessa was amazing!
Lucy M | Expérience généraleThe experience reserving storage was a nightmare. Was given partial information in bits and pieces leading to me coming back three times and making one phone call just to be able to reserve. Eventually I reserved online, something the first employee never said was an option and kept insisting, with an angry voice, that I have to come in. When what he could have said is I can book online and come in to check in. Each time of the first two times I came in I was surprised with a new requirement to get storage. The staff made it look and feel so complicated when in actuality it is not. Also the locker had a bit of trash in it and when I asked for it to be cleaned was told someone will be right there. An hour later no one came...very unpleasant experience trying to book and move in FROM CUSTOMER PERSPECTIVE. I'm sure staff will think otherwise
Ponfa B | Premières impressionsExcellent location! 8000 lawson. Milton ON.
Lesley D | Expérience généraleI booked a cargo trailer and it didn't work so I cancelled that and was going to rent a locker but cancelled that to now I'm getting an email saying I owe $55,77 when I never even used anything! Within one week I've been threatened with being sent to a collection agency. Horrible services!
Adam K | Expérience généraleInitially we were assigned a locker on the 2nd floor. Took our furniture up to this location however the locker was already taken. Were reassigned a locker on the 1st floor as nothing left on the 2nd floor. Despite the fact that my phone number, email and credit card were all on file, I found a "denied access for lack of payment" on my locker in July. A past due notice was sent to my daughter in Burlington not me in Milton. Then a "pre-lien" notice was sent to my daughter. Something obviously went wrong. The staff corrected the situation but said that these notices originate in the USA.
Leigh H | Expérience généraleUhaul helped us out tremendously with our moving.
alfredo a | Expérience généraleAll my needs were taking care of. There was a gentleman named Steve ( maintenance) who was extremely kind & helpful getting me to my unit & he explained every so well to me.? I felt Steve when out of his way & advised me so good .
Eileen L | Premières impressionsThanks
jason v | Expérience généraleThe staff we're very friendly and helpful. I would definitely recommend the Milton location with a five star service. The ladies at the customer service desk helped me a lot with making the right decision for my storage unit and the packing materials and boxes. Merci
SAMANTHAJANE A | Expérience généraleThe general manager Vanessa was amazing. She was very helpful, polite, and accommodating. I would recommend this location to anyone needing the services of Uhaul.
Diane C | Expérience généraleOne male staff would not identify himself although we did know his name. Through errors of staff we received 2 default payment notices even though they were given a credit card for monthly payments. Then our locker was tagged for non payment. Noah, the unidentified staff, was unapologetic for the situation and spoke to us with attitude. Seems like no one is fully trained and really know what they're doing. . Again we notified staff we were cancelling and moved our items out on Saturday September 10th. We were assured a payment would not go on our credit card. Of course we received a notice our card was being charged.WHO IS MANAGING THIS UHAUL? WE WOULD NOT USE UHAUL AGAIN AND DEFINITELY NOT REFER TO AMYONE.
William L | Expérience généraleBeth was absolutely amazing in helping get the 5x5 unit.
Bashar S | Premières impressionsAbsolutely no complaints
Randi C | Expérience généraleThanks for delightful workers and easy move in
jason v | Premières impressionsVery helpful
paul p | Premières impressionsWell priced storage compared to everything else in the area. Vanessa and her team always made sure everything went smoothly, and any issues were always immediately resolved.
Adam Z | Expérience généraleVery friendly staff and helpful.
Paul C | Premières impressionsWish you were given the option of a couple of lockers to choose from. So if you have extremely heavy you could be on the 1st floor or if you have limited mobility. Other than that it was a great experience!
steven b | Premières impressionsGreat helpful staff. Very clean and easy access
MARIO H | Premières impressionsWe've had items stolen from the garage. The organization of the vehicle storage is basically non-existent. Customers and employees park vehicles in aisles, in spots not assigned to them. In can be impossible to retrieve your vehicle at times, because others have blocked the aisles or parked in front of your spot. We continue to be charged for this service months after leaving.
Ryan K | Expérience généraleOverall no real complaints other than the manager being useless and unresponsive to calls messages and emails. Staff was as helpful as the could be. Facility is clean.
nicolle p | Expérience généraleNot particularly friendly or efficient I paid a few days late because I was out of province. When I returned a week after paying I was locked out even though I had paid. I came into the office to inform them that I had vacated my first lockup and the account was not closed and I got another bill. I came into the office to inform them that I had vacated my second lockup and I subsequently received another bill! My code was changed without my knowledge by one of the staff who denied it.
JOHN S | Expérience généraleThe staff at the Milton location on Lawson Drive were amazing. They were extremely friendly, courteous, knowledgeable, and helpful. I would highly recommend this faculty and renting with U-Haul .
Christopher H | Expérience généraleHat’s off to the staff
jude F | Expérience généraleI will always use Uhall, you guys are awesome
jude F | Premières impressionsMy experience so far has been excellent. Great staff and storage facility. In particular, Noah has been an AMAZING HELP. His great energy and experience has helped me throughout the process. I can't thank Noah enough for his assistance. Great rates, great facility, great staff Noah has been 5 stars!
Joel S | Premières impressionsThe lady that serviced me was absolutely AWESOME best customer skills that I have seen in a long time. Patient kind and very helpful.
kimberley k | Premières impressionsAmazing staff always so friendly went above and beyond, the girls at the front where great explains how to access my unit made sure we where comfortable with it, even walked down to the unit with me to help me find my unit. The facility is always so clean and tidy. If I could do 6 stars I would. Keep up the good work.
CHRIS C | Premières impressionsNoah was so knowledgeable and friendly!! Great customer service!! Keep up the good work!!
CHRISTINA P | Premières impressionsKeep up the great work.
Arthur S | Expérience généraleWhen I first moved into the unit, I was moving my stuff at the beginning of the pandemic. The staff, gave me the wrong information and a few mistakes with my file. When I had spoken to a staff, which turned out to be the manager and she was very rude and brushed me off. I later came to visit my unit and found my lock was removed and told I wasn't paying for and couldn't access my unit. The staff made my transition to move my stuff a very stressful experience when it didn't need to be. My experience with U-Haul at the beginning was not well received, but at the end it was agreeable.
Celine S | Expérience généraleThe staff was always happy and helpful. Vanessa made me look forward to seeing her every month. You definitely need more employees like her
darlene P | Expérience généraleGreat staff, good rates
Mark S | Premières impressionsDifferent
FAUSTINO S | Expérience généraleYour Customer Service Rep Vanessa was pleasant and knowledgeable and was able to answer all my questions. She reviewed with me the procedure to enter the facility, on and of hours, giving me a map with all the notations that I needed. Thank you Ron Olinyk
ron o | Premières impressions👍
PARULBENYOGESH B | Expérience généraleFriendly helpful staff
Gladys M | Premières impressionsI would never recommend uhaul to anyone. I went in 2 days prior to get a quote on a truck. Was given number and returned only 2 days later to book. They wouldn't accept the original quote. And charged me an extra $1500 for the same trip. I asked them why. All they could say was prices change. $1500 is a bit extreme of a price change. So now instead of just driving to my location and dropping the truck off. I have to drive an extra 2 hours. To get the truck to its drop off point. This is bull crap. And on top of that I received a phone call saying no trucks are available and I may have to drive 2 hours to get one….. I don't have this time or money for fuel. This company is an absolute joke.
taylor t | Premières impressionsI would never recommend uhaul to anyone. I went in 2 days prior to get a quote on a truck. Was given number and returned only 2 days later to book. They wouldn't accept the original quote. And charged me an extra $1500 for the same trip. I asked them why. All they could say was prices change. $1500 is a bit extreme of a price change. So now instead of just driving to my location and dropping the truck off. I have to drive an extra 2 hours. To get the truck to its drop off point. This is bull crap. And I received a phone call saying no trucks are available and I may have to drive 2 hours to get one….. I don't have this time, or money for fuel. This company is an absolute joke.
taylor t | Expérience généraleA clean and very secure facility. Pricing is reasonable and they don't raise monthly rental fees every couple of months like a lot of their competitors.
Tyrone W | Expérience généraleThis is the best facility to store
Syed N | Premières impressionsThe staff on March 10th (5:30 pm) were FANTASTIC, having to adjust your personal life and move it into a storage locker is a stressful time, the ladies were friendly, kind (and funny) which made the process so much easier! Merci.
CHRISTIANE R | Premières impressionsGteat service and great staff. They went well above to help. Thank you all very much.
Victor M | Premières impressionsWhile the storage location in Milton is very good the staff is excellent. I can't compliment them enough. Not just professional and efficient but great attitude. Thank you very much.
Victor M | Premières impressionsFriendly and professional staff, very helpful. Account easy to manage. No surprises - Info clear and accurate. Excellent overall experience. Definitely would recommend them for rental equipment and storage facility.
Jean P | Expérience généraleUnit is so clean you guys deserve 5*
Manpreet G | Premières impressionsMerci.
stacey h | Expérience généraleVery positive experience. Rented locker for almost 4 years, visiting several times to retrieve and/or add items to unit, and eventually, after a many trip process, emptying out locker. Every visit facility was very clean, very well lit, and very easy (to navigate, and having proper equipment available to me). Staff was super friendly and helpful both over the phone and while on premises. I have had to use storage solutions many times, and this by far has been the most positive.
Elaine M | Expérience généraleStaff were helpful. Clean facility
Vinoala J | Premières impressionsAll very good. We appreciate Working with you. Merci
Jean-Michel I | Premières impressionsVanessa and staff were terrific.
Vincent T | Expérience généraleThe staff and service was great. They were accommodating with our live out date. We appreciated that. Less stress on our move date.
Lisa C | Expérience généraleVery convenient. Friendly staff. Easy to access. Will use for further storage needs. Thank you for the service
Clara P | Expérience généraleThanks for all the help
BRANDYMICHELLE M | Premières impressionsThe manager did an exceptional job, she went above and beyond her duty, every thing herand the staff was excellent from her and the staff. I am amazed!!!
Abdel K | Expérience généraleHad storage rate wrong and hopefully it will be corrected by January. Spelled my address wrong but wasn't too concerned about fixing it. Also spelled name of other contact wrong and didn't correct that either. Was very disappointed I have to use my credit card for the storage rental instead of my debit card. I had my banking info ready. The spot where I currently have a uhaul storage spot in Sarnia had no problem with taking the money monthly out of my bank account. Your facility said I couldn't do it unless I had a visa/ debit card which I don't. Why are the payment options different from 1 uhaul to the next? This is very inconvenient.
Maureen O | Premières impressionsI recommended someone and they got 2 10x10 units
SALINA A | Expérience généraleI am so much impressed with Uhaul help and quality of service. I always like to keep one service provider for each activity....and Uhaul has multiple solutions for multiple activities .....it saves me a lot of time and effort. And your staff is beyond compare.
Awtar P | Premières impressionsVery friendly staff and exceptionally clean premise
Tanya P | Expérience généraleStorage was a good experience, Your truck rental was not. I booked a truck a few days in advance and had a confirmation, came Friday night to pick up and I was told you were out. Why would you send me a confirmation if you cannot provide the vehicle. I can't explain how inconvenient that is for me. reservation # 25610760 big fail
Stephan W | Premières impressionsGreat staff, they ensured that my experience was excellent.
Brian F | Premières impressionsI am giving average star because on the day of my moving the elevator broke and was stunned to find out that the entire storage had only one elevator. It wasn't fixed entire day. I had to manually move all the boxes and furniture from 2nd floor to ground floor and then into the truck. It was a nightmare for me and my family.
SAIF R | Expérience généraleThe facilities are very clean and well lit.
Fareed M | Expérience généraleWe very much appreciated being able to keep our daughter and son-in-laws' possessions in our storage unit for an extra three days at no additional cost. Their purchase closed on Friday and we got them moved into their first home on Saturday. It was a lot of work, but immensely satisfying. We will continue to use your trucks and storage facilities in the future. Thank you. Nigel & Beth Gunding
Beth G | Expérience généraleThe elevator not working ...hey but sh!happens
ANTONIO D | Premières impressionsI wasn't planning to rent the storage pass the 28th. On the 29th I phoned them after receiving a late penalty email. The person on the phone said I still owed them money for the two lockers I rented I was told it was my fault I didn't tell them. At the end of the day I feel scammed because I wasn't protected enough not even with a warning not even a nText 491 dollars gone just like that
Greg I | Expérience généraleVery good and fast attention to the public thank you very much 👍👍👍
Marcelo F | Premières impressionsThe lady at the front desk was very very helpful.
joseph g | Premières impressionsAmazing team and made our move Amazing thanks to Melanie at the 8000 Lawson location
jenyne g | Expérience généraleThe worst experience I’ve ever had renting storage in 20+ years of doing so.
Alex O | Expérience généraleWally (sp?) checked me in. He was most helpful, courteous and efficient.
Beth G | Premières impressionsExcellent staff and very helpful for all your needs.
GERRYM C | Premières impressionsExtremely clean. Facility looks brand new. Rented a van and small storage room. 1st month free rent! Free door lock! Staff was very friendly and helpful (even when I set off the alarm). Don't forget to enter alarm code when entering and exiting storage area! You can back up your van to the loading dock and they have dolly carts to use. They give you a map so you don't get lost...lol Load your junk and roll it over to your room. Boom...done!
Kevin S | Premières impressionsIt was very frustrating that I was assigned the storage 2 times and both of them occupied already. I need to went back to the front desk from warehouse twice to correct this. I dont know how storage system was so inaccurate. On 3rd time I got a vacant storage till then I was totally exhausted with all stuff moving from one point to another. Poor storage status management!
Himanshu S | Premières impressionsFirs unit assigned was not the right size for me ( this is on me) so I requested a bigger unit when I went to review it it was not empty, so I got a third unit and the lock was missing. Trying to access after business hours ( Sunday 6 pm ) and the code does not work
Pablo L | Premières impressionsGreat focus on customer service.
MUNA S | Expérience généralePrice was reasonable, convenient location, well lit & well maintened, supplies available, loading/unloading bays work for car& trucks, dollies available. & was able to get insurance & use my own lock. Cannot fault it at all.
Suzanne G | Expérience généraleI have been a customer for the past few years and always had a great experience dealing with your staff. Great job!
Randy R | Premières impressionsRat poison was put in by British Texan McCain Thugs
KARTHIKEYAN L | Expérience généraleLost our reservation and offered zero compensation. We're unable to provide appropriate storage fir our needs. Staff were rude and unhelpful. Totally unacceptable customer service.
MIKE B | Premières impressions10/10
Harmit S | Premières impressionsEverything was excellent. A straight and forward moving experience. Staff were friendly, helpful, and communicated clearly - very appreciative for their customer service. I also really appreciate the cleanliness of the facilities. This shows pride in the product and reputable dependancy on the UHAUL brand. There was only one small hiccup, where the lock that was supposed to be in my unit was missing, and had to wait for another one to be brought to me, as I could not leave my items unattended.
Joe D | Premières impressionsWe go through so many time trouble to access our storage. Whenever we go their is a note ACCESS DINIED to get open wast our 1 to 2 hours. Even set up per payment with credit card, I received payment not received and late fee charged. Your phone and emergency talk button easily wast 30min to 45min. Lots things to need improved. Very tuff to get access to own rented storage.
FAIZ M | Expérience généraleAvailability of choices of indoor vs outdoor storage was limited. There were no outdoor storage units available.
Lorna F | Premières impressionsA very well run and friendly outfit in Milton. Merci
CHRISTOPHERA M | Expérience généralea great shout of appreciation to the staff that assisted. she deserve all the stars there is.
HOWARDD T | Premières impressionsClean and orderly. Easily accessible. Good and respectful staff.
Bethany S | Expérience généraleVery little parking, there was always a long wait, usually only one person working the counter. Staff very knowledgeable, great service.
Andrew L | Expérience généraleTruck was not ready upon arrival, took 30 minutes to locate and supply. Storage unit was locked out, could not get any help after hours. Very disappointing experience. I would appreciate a call about my experience 905-598-4575. Faisal
FAISAL M | Premières impressionsNot informed on entry procedures. Did not know that you have to sign in on outside and also inside or alarm goes off when opening storage lockers. Mattress carts are not wide enough (10 inches) most mattresses today are 14 to 16 inches . Very impress on cleanness of storage lockers and customer area.
richard c | Premières impressionsI made a reservation for a large storage and when I got there with my truck full and ready to be unloaded and stored, I found out that there was no storage available.
Nicoleta C | Premières impressionsVery fast and convenient move in process. Facility is very clean and well maintained. I highly recommend U-Haul in Milton. Staff is great. I had a pleasure of dealing with different employees each time and each time the service was excellent.
BARTOSZ S | Premières impressionsPrefer having more moving carts available
alex s | Premières impressionsVanessa, is indeed a Wonderful asset to the UHaul Corporation, She is friendly, very knowledgeable and goes out of Her way to help the customers out. Lucky to have Her in Her capacity. Her professionalism reflects onto Her team.
mike w | Expérience généraleThe staff were extremely helpful and pleasant.
Kirk M | Premières impressionsMade arrangements back in April for both a 20" truck and a 10" foot aware storage unit ti discover no 10" foot square was put aside fir me , had to go to Milton location with a major delayment with 6 people that I paid for to use 3 extra hours in move. Then was told I had to pay for extra mileage charge fir the travel distance that I had accrued . Very upset and disappointed. I also have to now take my possessions out July 14 in a move upcoming and travel 40 minutes as apposed to 15 minutes from my original destination in port credit . So not only upset but now I have to pay out more money to movers fir the distance they must travel to make my movie. Plus your fee of travel fir the truck coming July 14 2021. Your customer john brucki .
JOHN B | Premières impressionsI have used the storage for one month and left two days before my due date and next month I got a letter saying it’s time to pay for next month I called the office and talked to a gentleman he said oh so sorry we will fix it and two months I get a letter again final notice with 284 dollars to pay called again talked to a man from head office he told me the Uhal ni Milton will call me back on Monday and today is Wednesday nobody has called me yet???
Anna C | Expérience généraleExperienced lack of communication with staff in a timely manner. Was locked out due to administrative errors even though paid in full for the year. Not competitive with renewal quotes.
Neptune R | Expérience généraleI am extremely happy knowing the my belonging are3 in safe place
luay a | Online Move InThe customer service person who checked me in on June 19th was very friendly and efficient. She seemed to genuinely care about my needs and went the extra mile to get me a unit on the first floor.
LINDA S | Premières impressionsThis place is very well managed and kept clean. Customer service service is very fast and efficient
James T | Expérience généraleI booked and paid online. The experience was great and trouble free.
Steve P | Online Move InThis experience and easier and better than I thought it could be. I was sincerely impressed with the facility and the help that I received there.
Michael M | Premières impressionsThe facility is clean and has an area for recycling furniture which is great for the environment. The only thing I would have to say is that the price to space ratio is a little high. Also, I thought we would be reimbursed for the time we did not use the unit but has paid for. We closed it 7 days earlier and received no credit which other storage facilities do provide. Aside from that, no complaints. The staff at the Milton location are friendly and helpful. A job well done.
Vanessa K | Expérience généraleThank you for your service
Christopher A | Premières impressionsI am very disappointed with the over all experience, Staff is very professional and helpful but over all booking or computer system is very poor. I wasted 2 hours on May 24th to add an additional storage space, I was told to find an empty unit anywhere so staff could assin to me, I found a unit with help of your staff, and it was done in correctly. Units assigned to me by your staff with my locks and 2 units were locked by your system by non payment. It costed me $250 extra with movers and lots of stress and time wasting.
Amir Q | Expérience généraleA few little hiccups but the staff on site especially Phillip, Stella and Wally made sure everything was correct and made sure our experience was a positive one! These three individuals are assets to your organization and should be recognized as such!
daniel j | Premières impressionsPoor organization skills!! People have to be trained. I went because of my past experience. Someone should call me so i can list the events. Poor customer relations. The general manager did not even respond to my email
Norman K | Premières impressionsMy experience was excellent but could use more carts as there were none available at the time I moved my belongings in to the unit.
lori M | Premières impressionsI had a storage unit with u-haul for about 3 years. Every-time I visited it was clean and well maintained. All security and fire systems seemed new and in good working condition.
ADEL H | Expérience généraleBeyond my expectations.
jerry p | Expérience généraleNothing but a great experience in every way from the cleanliness to the staff.
stephan H | Expérience généraleYour front staff is not friendly. Especially the females staff. Some of the staff was not following covid-19 rules.
faiz m | Premières impressionsVanessa was extremely helpful. She answered all of our questions and processed our rental agreement in a very short time. Exceptional service. Sergio
Francisca G | Premières impressionsVery convenient , well trained and decent staff , both Karimaand Miranda are extremely wonderful support , went above and beyond in explaining the best options , well done ladies you made our decision so easy Keep up the good work
HARIS I | Premières impressionsMy vehicle was stored in the warehouse. It was dirty and dimly lit. A few times I could drive in without putting in my code. The big door was left open at times.
tom g | Expérience généraleEverything about this location was great. Staff was lovely, helpful. Great, roomy, clean storage spaces (I had rented two different sizes during the year, both exactly as described) I appreciated the two separate loading docks, both indoors, which made moving things on rainy / snowy / cold days super easy and comfortable. Staff understood my needs due to a small disability and put me as close to the front doors as possible. SO much better than the current storage facility I'm at. Unfortunately I moved over 130k away otherwise I would have kept the Milton location.
Laurie E | Expérience généralevery nice facility and staff. great security systems
William M | Expérience généraleNice place for ssfe storage
Suresh C | Expérience généraleStaff and management were amazing
Rhonda M | Premières impressionsTo many alarms but far better then I expected. Plenty of moving carts , lots of room. I would recommend to anyone
jerry p | Premières impressionsThank you for all you helped me with.
Colin E | Expérience généraleThank you very much with your help Vanessa!
Tarek S | Expérience généraleThe storage facility is very clean and easy to use. Th gentleman that I dealt with was very helpful and explained very well how the storage facility works and the access to the facility.
Angelo R | Premières impressionsWe had 2 storage units at this location. It was always maintained and clean when ever we had to visit. The staff was helpful when we needed something. I would recommend using this storage facility.
Adam M | Expérience généraleBecause of our need to relocate both our home & business, we have experienced a number of storage companies; Public Storage, U-Haul, Apple/Access & SmartStop. The last 3 had indoor climate controlled units. Apple/Access were just not clean. U-Haul was far better, but did not have the size required (10x30) when we need to rent. SmartStop was the best. Your bay doors are the best. The lights really aid to the safety and provide excellent information regarding when to enter or leave. The facilities at Lawson & those of SmartStop are superior because they were built for that specific need. Apple/Access have adapted warehouses to meet their needs; which in my opinion, just did not work as well as yours. Miss Vanessa, the manager, was very helpful and was always smiling.
David G | Expérience généraleVery clean, well lit up, secured safe storage facility.
Dan G | Expérience généraleThe Team in Milton were always friendly and professional and willing to assist at every opportunity.
Stephanie P | Expérience généraleThis is a clean and well lit facility close to everything.
Kenneth M | Expérience généraleU-Haul storage at Milton cross roads is amazing! I was there for over a year and never had any issues. Always clean and well taken care of, and plenty of bays to move in and out. Vanessa, the general manager, is incredible! She does her job thoroughly and professionally, always displaying a high level of empathy and compassion, and willing to go above and beyond to ensure customer satisfaction. I highly recommend this particular location for a of your storage needs!!!
Anne D | Expérience généraleThank you for the friendly and thorough customer service while I had trouble with my credit card!
emmanuel p | Premières impressionsReally liked their professionalism. Very courteous, excellent staff. To me the best storage in Milton
sONIA T | Expérience généraleAll I can say is thank you for keeping me informed on my monthly charges and the experience was most welcomed
laura w | Expérience généraleonly complaint is that the units are picked by the system and I could not get a unit closer to my other two units
ANDREA F | Premières impressionsWalter was great! Although hey.... there is a rodent trap in my unit... is this supposed to be there? Thanks, Jason
Jason D | Premières impressionsU-Haul storage was the best storage facility I have used. Well lit, secured and safe, clean, and reliable. From now on I'm using U-Haul for all my storage needs.
Dan G | Expérience généraleExcellent customer service for the Milton Ontario location. Beyond my expectations during this challenging Covid year, I appreciated everyone's support. Merry Christmas to all! Viera
viera p | Expérience généraleWonderful Place. I am 100 % Satisfied with the services I got and strongly recommend the business.
Sajid C | Expérience généralebooked online, then did same thing in the office, all my requirements wasn't met. i believe i was overly charged, and i made nothing less then 3 calls before i went in person. and what i was told in person was different from what i was told when i called. not looking forward to using U-Haul. Services in the future.
Ayokami E | Premières impressionsI was really impressed with how clean and well kept this building was. The line at the desk was never long and the staff were friendly and we never had to wait for a spot at the loading docks.
Shannon B | Expérience généraleJust wondering why none of your staff wear masks?? The attendant that was signing us in to rent a truck and storage, coughed a couple of times into his hand and passed me some paperwork. (Not that I think he was sick but in today's world...not appropriate.)
stephen a | Premières impressionsThe text message that was sent did not tell me to enter the code at two different locations. The phone help didn't know that either. Uhaul phone help was wonderful but after 2 hours and then trying to contact Milton staff I still couldn't enter. We were charged for the first month even though we had a one way rental.
BRIAND M | Online Move In4 stars because there is no way to contact the location directly t make any changes. the call to customer service is a long wait.
Jayesh N | Premières impressionsVanessa and Zack went above and beyond our expectations for Uhaul service. They were both, patient, friendly and accommodating. We had to unload our uboxes into a storage unit and all of the staff we encountered along the way were very helpful as well. Our experience with Uhaul Milton was a welcome change to the poor customer service and experience we had to deal with from the se marine drive location in Vancouver. Our experience with Uhaul Milton Lawson Rd location really restored our faith in Uhaul and we look forward to using your services again when we move out of our unit in the bee year.
Lisa C | Premières impressionsMy experience at This particular location was disgraceful. I have booked a size 20 truck 2 weeks prior only to get there on the day and was offered a size 10 truck. Naturally I was angry but what got me really upset was the guy at the front desk. He could not even apologize, instead he told me to go call 1800 Uhaul and register my displeasure with them or not take the size 10 at all. I was shocked at his response, he was very rude. Another lady came out and appears to be the manager, she said she didn't like my tone and decided to cancel the size 10 truck too anyway. She said she Uhaul does not rent to my type anyway. I was left with no truck that day and my whole day was ruined. I am a black man, and I genuinely believe I had my first direct racial abuse that day. Otherwise, what does she mean by "Uhaul does not rent to my type anyway". It was disgraceful. If my size 20 truck wasn't available, I understand these things happens and I expect the customer service person to apologize, atleast show a bit of empathy. His words were "dude we only have a size 10, take it or contact uhaul" . I could go on, it was disgraceful.
Sakiru B | Expérience généraleonly comment that I have is, I was still in the facility after 10 pm, and it would not allow me to log out of my visit. Please make sure my access is allowed on my next visit.
ANDREA F | Premières impressionsWaiting in line for over half an hour and couldn’t reach them on the phone at all
Jonathan p | Premières impressionsExcellent facility and very professional quality service.
john j | Expérience généraleROY MADE RENTING EASY AND CONVENIENT. HE WAS ABLE TO ANSWER QUESTIONS AND TAKE CARE OF EVERYTHING WE NEEDED. PLEASANT EXPERIECE
william m | Expérience généraleAmazing staff and facility
Saravana K | Premières impressionsonly the return of the truck procedure was a bit difficult. When we returned the man at the return area just told us to leave the truck and go. When i went online i found out we had to take photos and enter info so we had to go back. Storage area was great.
Chantelle P | Premières impressionsI did an online rental(without going to the physical store) and the unit allotted was pretty much in the other corner of the entry point/elevator. I do notice that most units this size are empty as I walk to my unit. And the unit was not locked with a tag that could be broken as per the email. Rather it was locked. So I had to go all the way back to loading area, drive to the front office and then do it all over again. The unit and facility is pretty clean and the next visits were smooth. Still not so happy with the 'faraway' unit with so many empty units in between.
Anandh A | Online Move InGreat prices compared to similar units in Milton. Friendly staff. Extremely clean. Would highly recommend to anyone in the Milton area. Mike Prong
mike p | Expérience généraleWait times to meet staff for anything is pretty much 10-15 mins everytime.
Anandh A | Expérience généraleVanessa was terrific... professional and excellent attitude.
dean M | Premières impressionsMilton location on Lawson Rd provided me with EXCELLENT customer service. The staff were friendly and knowledgeable. One suggestion to maybe have another person on the shift to ensure the phone calls are answered and not required to be put on hold all the time. It appears this a busy location and another body would be required on a shift. Nonetheless I would certainly use them again.
DEBORAH F | Expérience généraleMany thanks to Vanessa and her crew
Ayokunle A | Premières impressionsOne issue we have had to do with the service elevator. The door closes way too fast, and the floor of the elevator, when stopped at a floor, rarely lines up with the floor of the level. This results in (1) difficulty in even getting into the elevator, and (2) a challenge getting the dollies/carts up and over the lip of the elevator. Also, the carts would be better if they had brakes on them, so as to not roll away when loading or unloading. Finally, the loading dock does not line up with the back hatch of the trucks (we were using one of your trucks), resulting in either a hazard getting in and out of the truck, or having to leave the truck well away from the dock, in order to have to fully extend the ramp. Merci.
Elizabeth S | Expérience généraleHighly recommend !
Gary G | Expérience généraleStaff are always courteous and polite. Very clean , organized location.
BRIANS R | Premières impressionsStaff at this location are always polite, efficient, and professional.
soomy b | Premières impressionsAll the staff are great in customer service.
Gary G | Premières impressionsThe free month saved me when my furniture wouldn't fit in my new place. Staff was helpful.
Joanne H | Expérience généraleIncompetent billing, insulting to charge me, I think it's all paid and then I receive an email saying I owe $20 and if I don't pay within a week it'll be sent to collections. You did the same thing to me 5 years ago. VERY INSULTING! AND DYSFUNCTIONAL!
David M | Expérience généraleReally nice staff, just darling, very pleasant and patient and accomodating. One young lady in particular has been extremely helpful to me. I believe her name is Taylor and she deserves a big thank you and a shout-out. The facilities are cleaner than some hotels I've been in!! Very happy with the location, service and, well, everything actually. :-)
Laurie E | Premières impressionsThanks
GILMORE C | Premières impressionsEveryone was so nice and so patient. (Even with the screaming customer beside me)
Joyce F | Premières impressionsI had a rat droppings all over my sofa when I moved plus they got into mattresses. I will never rent storage again.
Raj M | Expérience généraleVery happy to have been made aware of this / all U-Haul self-storage facilities. I've used others on and offf over the years, none have been this clean & easily accessible
Laurie E | Premières impressionsThank you very much for your help and support in my process in moving.
Brian S | Expérience généraleThe storage facility was lovely and wonderful, however I would never rent a moving truck from them, ever. I reserved a 20 foot truck five weeks prior to my move, and was told 40 hours prior to the move, that there was only a 17 foot available, and I was not allowed to get a trailer (apparently they are not to leave the GTA.) Nothing like finding out two days before your move you will not be able to fit all of your personal effects. Storage unit was great.( after calling the destination Uhaul drop off - who could not understand why I wasn't given what I'd booked- they called the Milton location and then a 20 footer showed up just in time. Huzzah. Overall the Truck rental at this location was a disaster.)
nina l | Expérience généraleIt was the perfect solution to our storage needs. The facility was always clean. I appreciate the sharing space - to leave &/or take any wanted household items. The staff were very knowledgeable and helpful.
kim s | Expérience généraleWry good overall service
Jason R | Expérience généraleVery clean facility, staff were always very helpful!
Dale N | Expérience généralehonestly, from the beginning the staff made my locker rental and truck and trailer rental easy. they absolutely went above and beyond! I was recommend this location to everyone!
Jennifer I | Expérience généraleVery friendly staff and willing to go the extra mile to help you out.
Jason R | Premières impressionsThe storage kept my vintage car clean, dry and had a plug outlet. I would not hesitate in storing anything in the storage facility.
Raymond D | Expérience généraleIt was clean and lit as hospital, safe and secure as bank, excellent staff,
zubair a | Expérience généraleThink smarter not harder, make it easier n fast got customers, your computer systems don't work properly. Brian 5195773021
Brian S | Premières impressionsmilton location staff is extremely rude and unprofessional!!!! never going back again !!
Zouhaib R | Expérience généraleGreat support from all staff, in making changes to my services as well as continuous portable storage care. Thank you all. I always appreciated your help at this critical time of my life..your busy location in Milton will always be recommended. Viera
Viera P | Expérience généraleMilton facility was clean. However the alarms in the storage area were not responding to pass codes, one of the loading / unloading area shutters for small vans was broken. Other than that all OK
saurabh D | Premières impressionsI had a couple of troubles with the booking this time. My booked truck was boot available at the time of pick up which cause a huge delay in my moving plans.
Luciano B | Expérience généraleAttentive reps at the counter, took time to explain
Mide S | Premières impressionsVery clean and safe.
IAN P | Expérience généraleI would not hesitate to use this facility again. I have recommended it to friends.
Donna F | Expérience généraleQuick and courteous.
Fabrizio C | Premières impressionsThis was my first experience in using a storage facility and I would highly recommend U Haul Storage. The staff was amazing. My facility was in Milton
Susan N | Expérience généraleAll of the interactions were friendly and professional. They explained everything about the storage lockers to the best way to put on the lock. Wish other customers were as helpful.
Nikki C | Expérience généraleI am very satisfied
Rafael P | Expérience généraleThe storage for my sports car was clean, warm with electricity to plug my car in. It doesn't get any better than that. As well the price per month was more than fair. I have access when I want .
Raymond D | Premières impressionsVery helpful friendly and knowledgeable..
RODNEY B | Expérience généraleGreat facility, great service.
Nelson D | Expérience généralePerfect customer service where we were treated with respect. The salesperson explained everything to us and even went with us to show us how to access the storage area. Very satisfied customer
KEITH M | Premières impressionsThe Truck I was given didn't had any sun protection shade , I travelled from Ottawa to Toronto and the sunlight was directly coming in my eyes and I was scared of getting into accident. Please addres
danish m | Premières impressions111
Alexander L | Expérience généraleGentlemen that helped me was very friendly and polite.
Aldo R | Premières impressionsExcellent service à la clientèle
Caroline G | Expérience généraleIf needed I would use them again
gerry l | Expérience généraleThank you for your wonderful work.
wagdi s | Expérience généraleClean and friendly service!
kim r | Premières impressionsStaff at 8000 Lawson road Milton Ontario were so helpful. Uhaul Equipment are designed to make move less stressful and process is so smooth as well as seamless.
ARAVIND D | Expérience généraleExcellent service, clean facilities, easy to access
rajesh b | Expérience généraleStaff are very helpful, however, more staff are required on the front desk as the wait for assistance can be very long.
David G | Expérience généraleThanks Me. Waleed fror tge great service
morad a | Premières impressionsFirst time I used storage facility , & I am very happy to find one in my neighbourhood , I tried with other companies who sent flyers in my mail box , they were either overcharging or unsuitable
Mohammad I | Premières impressionsMiranda oversaw my truck return night and was most courteous and helpful. But then she's trained by the best, her boss Vanessa! Thank you both again for your wonderful support and service. Glenn
glenn p | Expérience généraleNothing to add.
Donald D | Premières impressionsI found this to be a very slick operation Just the driving into The unloading bay. Not having to worry about rain, having dollies at my disposal was so handy
ELIZABETH S | Expérience généraleThe service that I received was excellent. The woman who handled my inquiries about storage units was very pleasant, helpful and knowledgeable. It's the 2nd time I've used these U-haul services.
kim s | Premières impressionsThen front desk staff member was extremely helpful and kind. Merci.
Natalie V | Expérience généraleWe rented 2 storage units at the Crossroads location. Front end staff were friendly and helpful. Only issue was lack of staff resulting in long customer lineup. Our 26' truck was old but worked fine.
Andrew R | Expérience généraleVery clean, helpful staff and convienent
matthew c | Expérience généraleThe facilities were excellent. The Milton staff deserve high commendation for their pleasant demeanour and their willingness to help. They are experts in top-tier customer service.
Steve P | Expérience généraleThis is a very big U-Haul office. I had a very wonderful experience. Staff are very friendly, helpful and professional. They go the extra mile to help customers. The manager Vanessa is very nice.
olu i | Premières impressionsI normally do not take the time to fill out customer surveys... but I could not pass this one by. The young lady at your front desk made my experience incredible. Upbeat, professional, informative!
Curtis B | Premières impressionsWe were very pleased with everything at this facility. We would certainly recommend your services.
nicholas r | Expérience généraleToo long to process the service , employees at this location need more training for how to use the computer. Even the guy copied my name from my driving license wrong 樂樂
nASHAT w | Premières impressionsGreat location!!! 5 star in all areas!
Arthur S | Expérience généraleThe entire team at this uhaul location is the best compared to any other in the GTA. Keep it up!
Ajay L | Expérience généraleFriendly and helpful staff!
Daniela C | Expérience généraleIt’s really clean and friendly place Recommend and recommend
Jung J | Expérience généraleWas given a storage locker at the complete opposite side of elevator, even when there were plenty available really closeby that I noticed after. Woman at counter seemed annoyed to be working there.
Gurinder M | Premières impressionsMilton location is awesome!! Maybe they are new, or this is the standard for Uhaul. Loved it!! Only suggestion I have is extending hours on weekdays by 2~3 hours for people with day jobs.
Tejinder S | Expérience généraleGreat service, great facility
Joseph M | Premières impressionsno comments
javed n | Premières impressionsGREAT SERVICE
andrew r | Premières impressionsMove out was ok but other services are not good at all at this facility
Benoit L | Expérience généraleThe girl that helped me was very helpful
ELIZABETH S | Premières impressions.
Aihsan Q | Expérience généraleThe only way it could have been better is if you had waved a magic wand to load and unload the truck for us. :)
Andrea M | Premières impressionsI was not aware that I HAD to buy a lock from Uhaul. So I had to pay 13,5 for a lock
Dana S | Expérience généraleVery kind and helpful and awesome service!! Thank you so much!!
Jung J | Premières impressionsConvenient and easy
LESLEY L | Expérience généraleGreat customer service and very clean facility. Will go back next year for my storage needs.
Jody T | Expérience généraleEverything about the truck rental and subsequent unit move-in was excellent. The facility is great. The process checking in/out at the front desk was a bit slow... maybe due to long weekend.
mark h | Premières impressionsWell organized easy to accces
pablo c | Premières impressionsQuick check in and out. Very helpful and friendly staff. Would certainly recommend and use them again
LESLEY L | Premières impressionsVery organized, efficient, polite, respectful staff. Prices are a bit high, but worth it. The folks in Milton at 8000 Lawson were especially kind.
Valerie C | Premières impressionsClean facility. Manager very friendly. Initial customer service rep was disagreeable and rude. Lots of confusion and delay around my reservation. Delay with computer system. Location easily accessed
Tiffany R | Expérience généraleOnly issue is the wait times. Its no ones fault, the staff do their very best. It just takes time to gather all the info. But maybe make it easier by having a number system and a place to sit?
Philip M | Expérience généraleThe storage unit is clean and easily accessible
rajesh b | Premières impressionsI like this place
tehmina g | Expérience généraleGood experience
ahmed a | Expérience généralePolite and efficient.
matthew c | Premières impressionsYou guy s told me it's on ground floor but when I went there they give to me 2 th floor. And to far from lift. Evan there was so many empty near and both floors So I pay $200 extra to my helpers
jaspal d | Premières impressionsNice set up.
EVERETT C | Premières impressionsI’ve had other storage unit and this one by far was the best for the price!
andrew W | Expérience généraleI would definitely recommend this location! Staff was helpful and friendly. The storage facilities were clean and bright.
Matthew M | Expérience généraleYour facility seems well organized from the docking bays to the free trollies to the great lighting. It was my first time using a U-Haul Storage Facility and I am thoroughly impressed.
Beth G | Premières impressionsI cannot comment on the facility as I was never there, but the system will not let me leave them blank. The staff were great and the driver was very professional. U-box's were clean and secure.
Michael P | Expérience généraleHad some issues with scheduling - your office staff would tell me one thing and then the driver would tell me something different.
Steven P | Expérience généraleAwesome facility with a very well lit and accessible loading dock. Lots of material handling cars available as well.
Victor N | Expérience généraleThanks for going beyond the call of duty to help me
Theodore B | Premières impressionsVery good facility and Iwould use it again if required.
BRUCE C | Expérience généraleThank you for an excellent service!
Braulio D | Expérience généraleI didn't visit this facility in person, but I had a very positive experience with the delivery and removal of a U-Box. The staff were very accommodating, having removed the box on an earlier date.
CELESTE B | Expérience généraleI went through call after call, transfer after transfer, i was hung up on, told I would get calls that never came. Just go find out simple answers you are the worst. Never using you again.
tyler m | Expérience généraleI liked service, staff, facilities. Can't be better. Thank you
Aidas B | Expérience généraleExcellent Service - Professional and Safety Conscious - Totally Recommend - Thank You - A++ Douglas
DOUGLAS H | RéservationGood choice for storing items. The facility was great and the pricing was good. Je referais appel à lui.
GUY l | Expérience généraleall good
Umar A | Expérience généraleExcellent facility, very clean and safe. Would recommend to anyone in need of storage.
emily f | Expérience généraleYour survey does not give me an option for a correct answer as I did not visit the storage facility however I was billed a few surprise bills which I am not happy about and I would like to discuss
Janice Z | Expérience généraleOne of the cleanest, secured and covered storage facility that I have been to. It is nicely built and can be accessed all year round. Helpful and friendly staff ready to serve you with a smile.
usman m | RéservationI had precalled for access, however, I had to wait twenty mins for access so calling was pointless. A very busy depot with a long line up. I'll use you again.
Chris G | Expérience généraleStaff was excellent but not enough of them. I waited 45 minutes and I had an appointment.
Amanda S | Expérience généraleLocation is very clean and easy to move round. The alarm is very distracting and always going off.
Marcel S | RéservationOn Wed, Sept. 26 I asked that my U-box be on a trailer and ready for pick-up by 4pm on Fri. Sept. 28. I was assured it would be ready. On Fri. it was not ready by 4; had to wait until after 6.
collin s | Expérience généraleExtremely inconvenient storage access hours. Misleading website. Rude customer service. Many times doors were not open hours after the open time and I had to ask. Got charged an extra month after left
Silvie H | Expérience généralesimple and easy
teodor V | RéservationThe store manager was very helpful
Ahmed A | Expérience généraleCustomer service was very poor
diego i | Expérience généralevery nice service，will use again
liane s | Expérience généraleCustomer service very poor as booking equipment on reserve not there when u arrive for p/u CS should have instance access on what and where equipment is located not a quessing game.
laura m | Expérience généraleNot 24 hour access as advertised. Could only access thru the warehouse which was closed half the time I visited. Office didn't seem to care or were uninformed. Reliability is important to me.
Armand M | Expérience généraleYou should watch your stuff even it is %100 secure. I just put my locks with the keys on the floor to organize my furniture in the truck, somebody took both ! just in 15 min. ...
Nima G | Expérience généraleSuper convenient and the staff were friendly and efficient.
Beth T | Expérience généraleArrived at 5:45pm ;huge line-up to get storage unit; full truck/movers. No unit until 6:45pm could not unload.Had to leave the truck overnight. unloaded next day/ no movers. charged 2dbl for truck
Kevin H | RéservationThe service you offer is good but your customer service at the front desk are poor. On a busy saturday you only has one person to help..to was really bad
Maria E | RéservationThey were super facilitating and gave me some extra time with the truck when I wasn’t finished unloading.
Adam B | RéservationToday was a stress free process. I recently had Serious issues with my 4 UBOXES one of which was severely mishandled being Shipped across Canada. The Young Lady today was Helpful & Courteous! Merci!
Julia d | RéservationAccess to storage facilities after 1900h would be useful.
colleen c | Expérience généraleLeo me switched me to customer service , than I would be on the phone for 1 more hour ! Your phone service is terrible..
leon s | Expérience généraleScheduling my pick up/drop off was very challenging. No communication. No follow up when I called about a schedule Pick up missed and I was never informed about why and when they were rescheduling
sarah c | Expérience généraleI got a quote to het Uhaul deliver my U-box to my home on a specific date. They did not do that. They refused to give my belongings to the subcontractor that I needed to hire...(more that cant fit)
Sara M | Expérience généralePRE-BOOKED my U-Box for p/u time 48 hrs in advance. Showed up & waited 2 hours to find box & put on trailer despite not busy. Staff poorly trained, disorganized, indifferent. 2nd time issue at Milton.
dave w | Expérience générale