Customer Reviews for U-Haul Moving & Storage at Plaza Trail

7 867 évaluations

140 S Plaza   Virginia Beach, VA 23452
(3 blocks behind Sams Club off Va beach Blvd, LIMITED PARKING)

(757) 463-1877

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(757) 463-1877

140 S Plaza
Virginia Beach, VA 23452
(3 blocks behind Sams Club off Va beach Blvd, LIMITED PARKING)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny Belcher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marques Ricks 
Évaluation :
5

Excellent “ every level!

Terry Kelly 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODNEY Giles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Burns 
Évaluation :
1

The lady at the u-haul location was extremely unprofessional in the transaction. Showing distress in the transaction due to it being at 1650 and then closing at 1700. By far the worst experience I've had with customer service. If there were negative numbers I would put them. She did the basics of doing the transaction. But also made me feel unwelcome and I would go out of my way to never do business with that location again

Joseph Miles 
Évaluation :
5

Lots of great help on the lot.

Michael Romaniw 
Évaluation :
5

I rent a u-haul trailer two/three times a year from Plaza. Plaza u-haul is always open, always has an assortment of trailers at reasonable price. Never a hassle to check out (has a dedicated lady who is very nice, professional and understands your time constraints when filling out the paperwork and a second person who walks you to your trailer, hooks up your trailer to your vehicle) and ditto for returning your rental (has a gentleman who's only job is to check you in, very affable fellow who understands your time contraints). Great business model, kudos.

bruce biddle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Molina 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert Silver 
Évaluation :
4

When I told the attendant I only got 6 blankets instead of 12 and that I had to borrow blankets to move he said: "yeah, they're bad like that". Didn't offer to take the charge off.

david vitatoe 
Évaluation :
5

Excellent customer service. Could not have been more pleasant.

basil skenderis 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James Perry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Hollingsworth 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shirl ellis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keenan M Davis 
Évaluation :
5

I received the equipment (6'x12' open trailer with ramp) in good working order. I inspected trailer for damages and found none. The trailer worked as ordered with no towing problems. Everything, tires and ramp, workrd with no problems. I surveyed the equipment and the attendent answered all questions. Job complete with no problems.

David Sweet 
Évaluation :
5

Excellent service and Friendly staff..

jessica marrero 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank SOLOSKY 
Évaluation :
4

the app malfunction on the return process

Bernard Jones 
Évaluation :
5

It was fast and efficient. I’m happy.

roderick sampson 
Évaluation :
5

I do not see any improvement needed. The staff at this location are SUPER.

Joy Joyner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don Maute 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl Stellrecht 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin Heinsman 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert Saunders 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armond Joyner 
Évaluation :
1

Work on being personable and helpful.

Andrea Graves 
Évaluation :
5

The service I received was excellent.

Janelle Clarke 
Évaluation :
5

The office personal was outstanding and very knowledgable. She should get an award for being outstanding customer service. I believe her name was Charttel thank you Joe Hanley

joe handley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Mooney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELVINL RUFFIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guillermo Orellana 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ShridharaChary Kolloju 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIELLE MIRANDA 
Évaluation :
1

People were friendly and equipment was great. Initially the cost was supposed to be a little over $180, however when I showed up to pick up and pay for the trailer, had to pay an additional $50 because of hidden fees.

Jerry Watkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacob parnell 
Évaluation :
3

The biggest problem we have is not being able to rent five vans for election day from one location. By having to rent from four locations really puts a hardships on the drivers who have just work a 16 hour day and have to return vans back to those locations. If some consideration could be given to this situation, it would be greatly appreciated - Thanks!!

Charles Boyce 
Évaluation :
5

The truck didn't handle the hills as well as I would have liked but it was good enough.

Donise Medina 
Évaluation :
5

They were very friendly and helpful.

phyllis mccann 
Évaluation :
5

When well...

keith mcclean 
Évaluation :
3

Le client n'a pas laissé de commentaire.

maria lebron  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mauricio Meyer 
Évaluation :
5

After having a not so great experience with uhaul customer service the ladies working at our pickup location were absolutely amazing. They answered all my questions without hesitation and even made some helpful suggestions for a few supplies we needed.

David Brown 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marek Brown 
Évaluation :
5

Chantel was profession, helpful, and very sweet. She made my move so much easier!

William Sullivan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Frascona-Cochran 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis Stewart 
Évaluation :
5

Do the same

DANIEL HAIGHT 
Évaluation :
5

Gentleman that handled the transaction (Jeryell) ? Young man was great.

kevin Radford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard wicher 
Évaluation :
5

I rent equipment from this location often. The employees at this location are very friendly and make sure that I have everything I need. I definitely would recommend this location because of the service I receive there.

JOHNSCOTT MALONE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Fenn 
Évaluation :
5

I was not very satisfied with the actual truck. It did not have power windows or cruise control and it did not have USB outlet for my cell phone. It was an older truck, and it made my 6 hour drive miserable! However, the people at this location are some of the best I have encountered.

Jonette Mungo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Kight 
Évaluation :
5

Willie and Chantel went above and beyond, helping me to get my trailer lights fixed, which ended up being my vehicle, and they replaced the fuse in my vehicle at no charge

GREGORY WILSON 
Évaluation :
5

Excellent service à la clientèle.

Robert Beasley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip Davis 
Évaluation :
1

It was horrible customer service and I am highly disappointed in the treatment I was provided. I was charged an excessive amount of money for something I did not do. My card was on file so there wasn't anything I could do about being unfairly charged. I asked for proof several times and was ignored. I will never recommend U-Haul to anyone as now I see this service as a scam.

sarita gallo 
Évaluation :
5

The bathrooms were sparkling clean. The customer service was excellent. They were extremely knowledgeable and helpful. I always go to this location for those reasons.

James Pasch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trent Robbins 
Évaluation :
2

I returned a trailer. Instead of dropping the trailer at equipment return was told I needed to take it back from where I picked up the trailer and drop it. I had mulch debris left in back of trailer asked if I could sweep out. Told no. I'd be charged $50 I've rented numerous trucks and trailers from UHaul. Hands down worst experience

DIANNA BLAIR 
Évaluation :
5

The Staff was very helpfull

Jarrett Nobles 
Évaluation :
5

Very helpful understanding my needs. Thank you!

Anthony Galotifiore 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANTHONY REXACH 
Évaluation :
1

I used the vehicle for a total of 11,6 miles yet was charged for a gallon and a half of gas. All the clerk had to do was check the milegage and see there is no possible way to burn that much gas in that short of mileage. There is a buget rental shop 100 yards away from this location, I will probably be using them in the future.

William Downing 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUDOLPH DODICH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindora Leary 
Évaluation :
5

The person that returned our u haul for us was awesome and very helpful

Brandon ossmann 
Évaluation :
5

she was very professional

JAMESALLEN FITZGERALD 
Évaluation :
1

I found the service attendant to be courteous and friendly, however he did record the fuel gage accurately and charged me for three gallons of fuel for a 12-mile trip. When I showed him the gas receipt that showed I put 2,5 gallons in the tank, he stated I should have used the app to document any errors and was not willing to refund my gas charge. He eventually he refunded the charge for fuel after I showed him the gas receipt and a picture of the fuel gauge when I left. Also, when I returned the vehicle after hours and tried to use the app, it did not work. I had to call customer service. There was no parking spaces available for customers vehicles so I was forced to park in a handicap space. They only had three parking spaces and two of them are handicap. Service attendants cars were parked in these spaces. That is not good.

Alexander Bruce 
Évaluation :
1

Please view my customer action report

Joshua Riggs 
Évaluation :
5

Very professional and considerate employee at the site, help me get my truck and get out of there really fast!

William ESKRIDGE 
Évaluation :
3

The lady at the desk insisted I give her a cell number. I told her that I wanted to be contacted by email. She then said she need it in case she needed to contact me on the road. I find that odd. I also noticed that the auto transport trailer had loose lug nuts and asked if they could tighten them and they said that they didn't have anybody to do that. So I used my own tire wrench to tighten the loose lug nuts. I feel that this experience was not professional. And if I had not tightened the lug nuts the trailer tire could come off. Sincerely,Robert Milbourn

Robert Milbourn 
Évaluation :
5

Maybe a fresh smell in the vehicles when being rented to the customers.

Daphne Pitt 
Évaluation :
1

Arrived at 7:05 PM called location at 6:55 pm to tell them I will be 5 mins late they could not wait 5 mins to check me in poor customer service

Ralph Schack 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gabriel junquera 
Évaluation :
1

While I was driving the truck back, the dolly came out from its place due to the sharp right turn. I was charged $7 and accused by the local employee as a liar. Note that I asked the local employee to remove the dolly before I got into the truck, but he refused to do that. Would this be a scam approach to collect more money? If so this is not appropriate for such a huge and reputable company! Please remove extra blankets and dollies from the trucks so that this will not happen again.

KERIM TEMEL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerald Peet 
Évaluation :
5

Maybe have the big guy working the cou ter at 5pm tell custo.ers co.ing in he will be with them soon. Ininderstand he is writing up a new rental estimate but there were 5 guys in line waiting to drop off, one buying propane. He could have dispatched 4 of us to the lot where 2 employees were checking in vehicles.

BILL GREEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith batts 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al Sanchez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ermelinda Alviso 
Évaluation :
5

Not much parking but they found me a spot! Overall very good experience!

donald cornwell 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel Doerflein 
Évaluation :
3

Let people drop off the truck if it’s a city over and not charge them an arm and a leg.

Kellie Green 
Évaluation :
2

Sounded like the complete front end was going to fall off the truck. It was very noisy and hard to handle.

Antonio Caldeira 
Évaluation :
5

I was treated well by Chauntel Hughes and could not ask for better service.

Joe Kesterson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra Conway 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY CURETON 
Évaluation :
5

Wonderful customer service and clean great location! Everyone was super friendly and helpful!

Mackenzie Tanielu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Evans 
Évaluation :
5

S.O.

MODESTO MARTINEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny Little 
Évaluation :
5

Every part of my rental and use went better than expected

DOUG JOHNSON 
Évaluation :
5

Owner was awesome and very helpful

Dean Saroop 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Grasser 
Évaluation :
5

Chauntel (I hope I'm spelling her name right) helped me to get a new rental truck when my previous reservation at a different location fell through due to the truck not being there. I appreciate her efforts so much! and she was very polite :)

BREAUNNAH COLVIN 
Évaluation :
5

One of the best locations from the standpoint of customer care and inventory availability

SERGEY ZHITAR 
Évaluation :
3

Location only had one employee so there was a wait between customers, using my mobile phone to look over the vehicle was not to my liking, I prefer the clip board and paper. All I wanted was the van, had to go through all these web pages declining all the add on stuff. Needs to be streamlined to get through it.

Michael Liptak 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyse Putnam 
Évaluation :
3

When we arrived to drop off items we were told they could not issue the storage to us because they were not cleared after sale of items. We were told to return the next day, but we both had work. As a result, we had to store the big truck at the condo community and head over Saturday. When we arrived, the staff did not know how to book storage, but took the time to call and find out. Not their fault, but a frustrating experience for us.

Mary Dodson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana Heckert  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny Sallad  |  Premières impressions 
Évaluation :
3

We unfortunately never moved into our unit, we reserved it while our new home was finishing up construction and thankfully they did so by move in day

KIMBERLY DANIELSON  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jason gardner  |  Expérience générale 
Évaluation :
5

This U-HAUL facility is one of the best! Friendly, VERY HELPFUL, Clean, and Convenient storage option! Chauntel THANK YOU and the rest of your U-HAUL TEAM.

JOCELYN BERRY  |  Expérience générale 
Évaluation :
5

Good!

SAMUELLEANDREW WILLIAMS JR  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH HINKLE  |  Expérience générale 
Évaluation :
5

Excellent customer service! Thank you. Mr Willie - thank you sir!

Eduardo Gonzales  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Finnegan  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Wingfield  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Wingfield  |  Premières impressions 
Évaluation :
3

The storage facility is not secure. No fences. No cameras.

jack lizana  |  Premières impressions 
Évaluation :
5

Chauntel and her crew always go above and beyond! They have been an integral part of my relocations and they are definitely the reason this facilty provides top notch service!

William Rak  |  Premières impressions 
Évaluation :
5

Chauntel and the crew at this facility located at South Plaza has always been professional and thorough with my moving needs!

William Rak  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Norwood  |  Premières impressions 
Évaluation :
5

(i'm embarrassed I cant recall their names) both staff working on March 26th 2019 went above and beyond to accommodate me in vacating the box of homeless family's stuff. Merci!

Darlene Kelly  |  Expérience générale 
Évaluation :
2

The first 3 times I called, I was placed on hold for 20 min. & no one picked up. Staff was not helpful/friendly in trying to arrange pickup for UBox. Lack of effective communication between employees.

Hayley Pocock  |  Expérience générale 
Évaluation :
4

I did not go there myself however I subcontracted from moving help.com. I had arrange for a trailer in the morning and one was not available till the afternoon. Not a huge deal but not what I was expe

Emily Lewis  |  Expérience générale 
Évaluation :
5

Great customer service!

KAREN MORTON  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • ConteneursU-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Propane

    Service de propane livré directement à votre porte!

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

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