Customer Reviews for U-Haul Moving & Storage at S Capitol St SW

9 434 évaluations

1501 S Capitol St SW   Washington, DC 20003
(@ P St)

(202) 554-2640

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(202) 554-2640

1501 S Capitol St SW
Washington, DC 20003
(@ P St)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

rodney reardon  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alejandro Fenn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tori smith 
Évaluation :
5

It was unclear from the app where I was supposed to return the truck. I almost left it in the lot where I picked it up, which would have been incorrect. Better instructions would go a long way.

Jonathan Nichols 
Évaluation :
4

Help the customer understand the U-Haul app more so that then can communicate better with the company.

Tony Jackson 
Évaluation :
4

The manager, Nakita got ghetto & upset because we were sounding the vehicle because we obviously didn't know where it where it was. The Cashier, Chanell was very friendly & patient though.

sydney smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL GASKINS  |  Premières impressions 
Évaluation :
5

I wish I could remember the lady name that help us but she was very nice and help us for earthing! She has blonde twist in her hair and alittle plump she was best worker there .

VAUNN TYLER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arturo Jackson  |  Premières impressions 
Évaluation :
1

I've been at this UHaul storage facility since 2008 and was usually very happy. However, the only elevator to the third floor has been out of service for over 6 months. This is not the first time that it has been long service for an extended period of time. That is unacceptable and is the primary reason I had to hire movers to move my storage items to another facility.

CHRISTOPHER SEAGLE  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jody Moten 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Madison Fick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEL HEITSTUMAN  |  Premières impressions 
Évaluation :
5

The staff encountered were very helpful and professional.

chuka anene  |  Premières impressions 
Évaluation :
5

The courtesy call to check if I had moved out of my unit (when I'd forgotten in the tizzy of moving) was above and beyond service. Thank you!!!!

Rachel Anderson Rynders  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarfaris Evans 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Symone Johnson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vincent Brookins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne Carter  |  Expérience générale 
Évaluation :
4

I thought I was getting a 10 footer for 19,99 end up spending over $70 dollars for what I don’t know could explain it my mirror did not work how to use driver side mirror the whole time

Joan Ford 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Parris  |  Expérience générale 
Évaluation :
1

I have a storage unit here and was still talked to any kind of way until the manager got on the phone but she was rude to until she looked at the contract. But after the talk she seems Alright.

karen hodge 
Évaluation :
1

First of all y'all over charge Y'all don't explain policy and rules The vehicle was unsanitary The check engine light kept lightning up and going back out The fuel indicator kept going up and down The lights wasn't turning off Overall it's y'all have had customer service I feel as though y'all should be out of business And the employees the are rude and very helpful

Michael Brown 
Évaluation :
5

Keyanda at the Navy Yard location was very nice, She also had sure i had the best deals on renting a van and storage. From Customer SeDionna

sedionna carpenter  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH BENNETT  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELSIE EVANS 
Évaluation :
4

Instructions on the app do not meet the location. No drop box despite app saying to leave keys in it

David Rice 
Évaluation :
5

While the pick-up/departure experiences were far, far below average of what any reasonable customer would expect, this location was nothing but professional and incredibly helpful in addressing my frustrations and concerns described above.

Philip Kane 
Évaluation :
5

No comments, It was good overall.

JASBIR MONGIA 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lovie Rose 
Évaluation :
2

Unhelpful in check in process. Made everyone do self check in while they gossiped amongst themselves. Didn't walk us to car. Beyond terrible customer service.

Maggie Mulvaney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Jurich 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIFFNEY JENKINS  |  Premières impressions 
Évaluation :
5

My only issue is the one broken elevator

Courtney Daniel  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robert Wehrenberg 
Évaluation :
2

The check in process took forever and nobody that worked there seemed to care about the customers.

Leigh Ratino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances Brown-mercer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EBONEY MATTHEWS 
Évaluation :
3

I rated the facility average because it has been 5 or 6 months since the elevator has been broken. I have two units here and it is a great inconvenience to have to walk around to another elevator just to get to the second floor and then have to carry my bins up another flight to the 3rd floor. This is unacceptable. U-haul needs to discount the cost to customers until they can provide quality service that would warrant the money charged for these units. It's not cheap renting storage. I ask that you fix the elevators in a timely manner. Thank you in advance for your immediate attention to my concerns.

PHYLLIS CARR  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Cardea 
Évaluation :
1

My truck was terrible. My windshield wiper broke off during my trip. I had to drive through the rain all the way from Maryland to Massachusetts without a windshield wiper.

Timothy Lockridge 
Évaluation :
3

I was called by someone and was told that I should bring to this location which was fine very close to my destination.I was told that I had until 6:30 to return the truck. I got there at 6:00 waited to get checked in. No real attention by anyone. I was finally told to leave my key in the cup holder. I pulled up my receipt and was charged for an extra day. I feel that the charge should be refunded for the extra day as I had followed the instructions that I was given.

Brent Barber 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Natalie Hurst 
Évaluation :
4

The location was easy to get to, but I was under the impression the reservation would be good to go for me to immediately pick up the truck using the app which was not the case. Fortunately Jayrome was able to get me sorted out pretty quick. The truck worked and was functional. It was mostly clean but the cabin smelt pretty severely like an ash tray. Fortunately I didn't go very far, but that would have been rough on a long haul.

Joshua Champion 
Évaluation :
4

The truck has less than 1/16th of a tank of gas. The guys in the parking lot were nice enough to put a little gas in the tank so I could get to a gas station. It should have been filled before I got there.

GREGORY RUFFER 
Évaluation :
5

Very friendly and helpful

Michael Karber 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rea Page  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugenia Vines 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Bourbeau 
Évaluation :
1

I had to wait 1 hr 30 minutes to get a Cargo Van , I have reserved a Cargo Van to pick up at 1:30 pm and was able get it at 2:39 pm , that only happened when I raised my voice , the one lady who seems to be a manager step in gave me a van otherwise god knows how long I would have been waiting there u ! If you don't want to waste your time or screw your whole move day don't reserve her go somewhere else!

Mohammad Rasully 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Noonan 
Évaluation :
1

The app wasn't working and it took nearly an hour to get my reservation after filling out the forms twice. Then, once I finally got my keys, I went to get the van and it was blocked behind another van. We asked for help and the worker got it figured out but was very rude about it. He pulled out the van in front the one I had rented but just barely enough to squeeze through into a lane of active traffic. He complained that I was taking too long to pull out, despite me not being comfortable driving such a large vehicle so quickly and in such a tight space. Needless to say it was an uncomfortable situation and I was rushed out without being given time to look over the vehicle before taking it and getting pushed into the road. I would never recommend U-Haul to anybody after this experience.

James Anglin 
Évaluation :
5

Very professional and helpful

kim ingram 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Ascione 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latisha Gregory 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wilbur Bryant 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shayna price 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tara Walcott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodderick Battle  |  Premières impressions 
Évaluation :
5

The best Uhaul experience I've personally have had in a long time. Great crew. Will definitely come back to this SW DC location again and recommend to colleagues.

Bolor Tsend-Ayush 
Évaluation :
1

Why did I have to give my life story to rent a van for 2 hours. I repeated information..this made me feel like life is meaningless. I'm renting a van not getting access to the Pentagon my god..also you advertise 20 bucks for the van but then charge for the mile by gas which is ridiculous be transparent you capitalist pigs

Benjamin Souza 
Évaluation :
5

The lady who assisted me with the check in was great. She explained everything thoroughly & was kind.

Tyrone Hughley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camille Sealy 
Évaluation :
5

Every thing was great

Linda Dates 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Forgach 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly A Thomas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bijon Hiligh 
Évaluation :
5

Keep it up the way it is!

david deveaux 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Parris  |  Premières impressions 
Évaluation :
3

Every thing was quick and easy

Darryl Wiggins 
Évaluation :
5

The mobile app checkout experience was not good. I'm not sure why I'd have to enter assurance contacts the day of checking out the truck -why couldn't this be done before the reservation? It's freezing outside and I'm waiting for the store to open to get inside and get passed the assurance check so I can leave. And having to download an app when I am only using U-Haul once is silly. Let people checkout in a web browser and not download another app.

Clinton Hamil 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nneka Hunter  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse Banner  |  Expérience générale 
Évaluation :
4

Nicole was the most professional and nicest customer service representative that I've ever encountered. She really made my move go smoothly. She deserves to be recognized.

Gregory Kelly 
Évaluation :
5

Thank you Cornelia you were very helpful :)

david bannish 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timika Smith-Wilkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO RODRIGUEZ OCASIO 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN COHEN  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caitlin Webb 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Richardson 
Évaluation :
4

The locker size that I reserved online was not available. The staff gave me a pair of top and bottom lockers that provided the same amount of space on the third floor. Then, as apparently happens often, the elevator to the third floor was out of service. So I was again transferred: to two side by side bottom lockers. This probably was the best outcome, although it wasn't easy to safely move around in a metal box with low clearance. Customer service was resourceful, often after a long wait and sometimes without a smile. I only learned by a chance encounter that I had to pay extra and make arrangements to trash unwanted items. But overall, I am satisfied with my experience a d confident that I wouldn't have had a better deal at Public Storage or any other nearby facilities.

John White  |  Expérience générale 
Évaluation :
1

Actually do anything at the front desk. I was late for my pickup, and returned late because it took me over half an hour to even see a person, while someone at the front desk was just sitting there on their phone the whole time. I'm beyond furious at the check in experience here and I will not be returning

Brendan Gillespy 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Hedrick 
Évaluation :
1

The employees working at this location were all very unhelpful and unprofessional and seemed like their customers were a burden to them when requesting a simple check out process. Specifically, u cannot remember her name but if you're able to check my account and see who initially attempted to proceed with the pick up process for my truck, that employee was rude, mean, and angry. She incorrectly changed my pickup location to Waynesboro, when I requested Williamsburg. When I kindly and calmly ask that she correct her mistake she became visibly upset and agitated, and told me that I needed to call the U-Haul number after I paid for the truck and they would adjust the drop off location for me. However I was confused but it appeared as though my price had increased by a full $150. I pointed that out and she continued to respond on a rude and agitated manner until she finally sighed heavily? Threw down the keyboard and mouse, and WALKED AWAY, without saying anything to me about any possible further solutions or offering assistance. Of course I called U-Haul to request the change be done BEFORE the pick up, and the customer service agent happily and quite easily fixed the problem for me. You'll see that the price was then adjusted once again to what I had originally been quoted, which was $150 cheaper. So we began the pick up process again, this time with another employee. He was more helpful and willing to help than his colleague, but he also seemed highly inefficient with the check out process and had to ask someone else questions on how to proceed. When he checked in he saw that my truck had the drop off location changed back to Williamsburg. So he began to fill out that form and then for some unknown reason, consulted with the previous colleague who had been rude to us and given us the wrong drop off location, and suddenly the truck had the drop off location to be in Waynesboro again. We asked him to change it and the previous employee chimes in again, quite rudely saying, "I told you you needed to call the number," from the counter desk three desks away, above other customers standing in line. I asked again if the gentleman helping us could just use the map view on his computer, which he showed us, to select the correct location. He did so. The system updated, which was highly frustrating because the previous employee we had been working with could have done that and saved us nearly an HOUR of waiting to pick up our truck, and we were able to check out. However, the price that was appearing was STILL $150 more than was quoted to me. The employee explained that this was because of some nonsense such as that the truck was originally scheduled for one way when I needed a drop off in another location. I told him that couldn't be possibly because I had called and confirmed several times and had selected the 2 day 191 mile drop off at a different location option and had confirmed that over the phone with the U-Haul representative right there in the store AND with him only moments before until they decided to change my drop off location to one that was over 200 miles from what I had selected. Ultimately we paid the additional charge because he just shrugged and said he didn't know what to tell me, and I did not want to continue to hold up a growing line of clients. However that was the absolute worst customer service experience I have EVER had to deal with in my life, and I have used U-Haul several times for my moving needs without issue. I likely won't be using U-Haul again.

GREGORY BOSCH 
Évaluation :
5

Everyone from the manager to the employee behind the counter was helpful and knowledgeable

Steven Cohen 
Évaluation :
4

It was my first time doing a U Haul rental and Cornelia was so helpful. She assisted me to support a seamless process for both pick up and drop off which I am grateful for. She is definitely an asset to the company. Thank you again, Cornelia!

fabiola bachinelo 
Évaluation :
5

When customers are standing in line, it would just be nice to be acknowledge by the CSRs to know that you're there whereas they're busy just a little people know that we'll see you. The CSRs were very friendly professional and helpful

KEVIN SPANN 
Évaluation :
5

Absolutely nothing!!!!! Ya'll was perfect, great customer service skills and well mannered. I would love to refer my family and friends to Ya'll. But the best of all the person that helped my aunt and I Sharmese bka Cee was excellent 100 %

Alnita Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorinda Hartmann  |  Online Move In 
Évaluation :
5

Special thanks to Kee She was a big help.

DAVON ROGERS  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karl Johnson 
Évaluation :
5

I would like to personally thank Ms. Keyanda W., for the excellent customer service that she provided. I am a 71 year old senior and I need all the help I can get from time to time. This young lady treated me with kindness, compassion and respect. When I arrived and returned the truck. So, thank you.

patricia godley 
Évaluation :
5

I must say, this is the best Uhaul place in DC! Dealing with Keyanda was the best part! It's been a long time since I have experienced great customer service! She is awesome! I have nothing but great things to say about her and my experience was nothing but positive! I recommend this place to everyone! Especially meeting Keyanda!

Rocky Sun 
Évaluation :
5

Keyanda was amazing! She has such great customer service I was amazed! She is so professional and helpful! She made my experience the best!

Rocky Sun 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Keishawn stubbs  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Keishawn stubbs  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keisha Singleton  |  Expérience générale 
Évaluation :
3

The staff was very helpful. The location was difficult to access and the pickup bay hard to identify. The site needs a few marked pull off the road spaces as the nearby street has threatening tow signs posted.

MARTHA OGRADY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANTHONY WATSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rael Candelaria 
Évaluation :
5

i was a member of this unit for well over 3yrs !! i had a lot of valuable things stored that was well secured kept clean and always had as much excess as i needed if ever need to store again uhaul will be my go to

sherrelle smith  |  Expérience générale 
Évaluation :
1

You can start by hiring more professional people to work for you. The woman who assisted me looked as if she was ready to go home and rude. She acted as if I was lying about the mileage on the truck and basically brushed me off. The next day when I went to drop the truck off different staff but same rude attitudes. I will never come back to this location.

Phyllis Goodwine 
Évaluation :
5

S.O.

johnice robinson 
Évaluation :
5

Very easy to drop off a truck

Elizabeth Koyn 
Évaluation :
5

Chasima was amazing 10 stars!!!

Jordan Anderson 
Évaluation :
5

This really was an easy and pleasant experience. The person assisting us at the South Capitol location, Fatima, was super helpful. It's been a while since I have used U-haul, but things work much better now than I remembered.

Christopher Mackie 
Évaluation :
4

Richard was pleasant to work with in returning the truck.

kevin montgomery 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERELL SMITH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Mordan 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bathsheba queen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danetra Shields 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rosa Martin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN COHEN  |  Premières impressions 
Évaluation :
5

Awesome Experience

mark spence 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max Blane 
Évaluation :
5

The staff where very professional and knowledgeable of their job

REXIE KING  |  Premières impressions 
Évaluation :
4

I had to wait a little before staff arrived to assist but when they did, they were super helpful and I was able to checkout very soon after.

Jack Hargraves-Dix 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMIR PARSA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Nadzam 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace Garvey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eyuha Mathewos 
Évaluation :
1

Service at the counter was good, but I had reserved a van and they only had a truck-for an extra $100. Truck had-I'm not kidding-1/8 of a tank of gas. Not many gas stations in the city, so I had to drive extra miles to get gas before my move (and was charged $9 for the extra miles).

Patrick Watson 
Évaluation :
4

There was an male employee that when I returned my truck was very rude and I returned my truck with more gas than when I took it out but he didn’t make it at that level and I really don’t like that u don’t get ur mileage told to you when you return the trucks everything is done on the phone I really liked it when you could see what your miles were before you leave like in the past.

Melinda Charles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allen blanks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam Watters 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benita Tate 
Évaluation :
5

Nothing tgank u for the years of service

Karen Schmitz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert lee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khadijah Saleem 
Évaluation :
4

Easy drop off

Ki Song Choi 
Évaluation :
5

kindly and friendly.

ANTHONY MCDUFFIE  |  Expérience générale 
Évaluation :
4

Checking the vehicle back in was a great experience. I appreciate the help of the staff what was present that day.

CEDRIC LAWSON 
Évaluation :
3

Took about an hour to try to move in to the unit. App does not work properly and had to go into the store.

Colin Chambers  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA CULLEN 
Évaluation :
1

The first truck we were given had the wrong license plate. The 2nd light we were given had 3 services lights on and we were forced to take it anyway. We ordered two dollies a week in advance and only 1 was available when we arrived. The entire experience was horrific. I will never rent from U Haul again (even though we live nextdoor) and I will be sure to let others know that this U Haul (South Capital DC) is in absolute shambles. Unbelievably bad. The only redeeming part was the the manager gave me a discount (after directly rolling her eyes at me twice). I wish I could give zero stars.

Molly Zametkin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco Jose 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Claunch  |  Premières impressions 
Évaluation :
4

My move out was 12/2/23.

Minnie Ward-Haston  |  Expérience générale 
Évaluation :
4

Have Been A Customer Of U Haul Close To 10 Years

Sean Williams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE SMITH  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ernest Ingram  |  Expérience générale 
Évaluation :
3

My name you want to help me with paying for my storage in Washington DC

shauna meleyco  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin Paige  |  Expérience générale 
Évaluation :
5

N/a

Shaun Williams  |  Expérience générale 
Évaluation :
2

A lady who appeared to be a manager was nice, professional and respectful. A gentleman who assisted her needs training before interacting with customers. He appeared to be impatient when I asked him one question. Secondly, The gentleman who was accepting vehicle returns spoke to me in a condescending manner as if I worked for him, plus banging on the back door until I unlocked it. People have to realize they don't have a job to get a free check. They don't have to be overly friendly but being respectful as they would like in return go a long way. I will happily go elsewhere to get better service.

Solomon Waller  |  Premières impressions 
Évaluation :
5

The lock was not in my unit when I arrived but luckily there was an employee nearby who could help us and brought me a lock.

Willa JonesIrwin  |  Online Move In 
Évaluation :
3

Elevators broken! Had to wait over 30 minutes just to use the freight elevator to 2nd floor.

KYM JOHNSON JR  |  Online Move In 
Évaluation :
5

Customer service was Excellent

Jonathan Harris  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARNIQUA WILLIAMS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee Waite  |  Expérience générale 
Évaluation :
5

Charmise is an EXCELLENT manager. I will 100 % recommend her and the SW location because of her and how she's running things. I truly believe she should be the GM there (at minimum paid like the GM) and still have the flexibility as an hourly employee. She must be retained there at all costs. She's a winner.

JOSE RUFINO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan Glaser  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUSTAVO VILLANUEVA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aubrey Wall  |  Expérience générale 
Évaluation :
5

Excellent

Marsha Chantilope  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Minnie Ward-Haston  |  Premières impressions 
Évaluation :
5

Thanks

richard marshall jr  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janis white  |  Premières impressions 
Évaluation :
5

So far no problem

Minnie Ward-Haston  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARL STODDARD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINA VANN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY WILLIAMS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Precious jOHNS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max Glass  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL THORNTON  |  Expérience générale 
Évaluation :
5

Glitch free experience.

Michael Mallett  |  Expérience générale 
Évaluation :
3

I had a one way uhaul truck rental.. This site wouldn't let me drop the truck off there. This resulted in me getting a higher charge, missing an appointment and being charged an extra day for the rental even though I dropped the truck off earl. Who is reimbursing me?! You all have got to do better.

Donald Harris  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Normand Guite  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATRINA WIMBERLY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel Wallace  |  Expérience générale 
Évaluation :
3

Was informed i would have a lock for my unit. However, when i arrived there was no lock.

Yolanda Hightower  |  Premières impressions 
Évaluation :
5

Mr. Baker and his team were very good to work with and made this experience very positive and successful! Thank you to you and your staff!!

David Propis  |  Expérience générale 
Évaluation :
5

Storage was great. Clean. Secure. Some of the staff could use encouragement to be more interested in helping the customers who are in line. A lot of people who come to these places are on tight schedules, going through a move, and waiting excessively or feeling like the employees don't care if you are waiting just adds to the stress of an already stressful occasion. However some of the employees were very sweet and helpful. After a fiasco where my unit wasn't available that I'd reserved, the manager offered to find a way to make it right and one of the employees Mike was a HUGE help and helped us move into our different unit. All in all I'll give 5 stars because despite some employees, the management is redeeming and some employees do act like they care. The location is pretty convenient too for Navy Yard.

GABRIELLA ARROYO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robertina Gray  |  Expérience générale 
Évaluation :
4

I really appreciate the flexibility of the staff in financially listening to me when I moved all of my things out from the third floor without the elevator (it was our of service). They responded kindly and professionally. The maintenence just wasn't in time for my needs. I wish when I got a 5 x 5 x 10, that I knew it would be two 5 x 5 x 5 units. That made it hard to plan for space because I thought I'd have 10 feet.

Gregory Jack  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris mullaney  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly A Thomas  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina Lennox  |  Online Move In 
Évaluation :
5

I have rented at this facility off and on for years and have always had a great experience.

ELIZABETH DUNHAM  |  Expérience générale 
Évaluation :
4

Everybody and everything was helpful thank you for all your help I will be needing you soon thank you and be there for me always

Carroll Wayns  |  Expérience générale 
Évaluation :
1

I moved out a month prior to the move out date

Hillary Walton  |  Expérience générale 
Évaluation :
5

have NO problems

ALBERT ANDERSON  |  Premières impressions 
Évaluation :
5

Ms. C and Ms. Krystal were amazing! My family's move is incredibly stressful and they made the experience of renting a storage unit as efficient and painless as possible. Ms. C personally escorted me to the main entrance of the storage units, showed me how to access it using my card, showed me how to use the elevator, where my unit was and how to properly lock it. She made me feel like a VIP!

DURWOOD RIEDEL  |  Premières impressions 
Évaluation :
3

The facility was easy to access, clean, and well-lit. My only complaint was that the staff member who leased me the storage unit assigned me one with a huge support beam in the middle of it without informing me beforehand. Had I known about this feature of the unit, I would have requested a different one before signing all the paperwork. The support beam took up a lot of space and made it challenging to store and access my items throughout the lease.

Kara Adams  |  Expérience générale 
Évaluation :
5

Helpful staff who I felt like were on my side. Thanks to crystol at the front and the staff members helping me figure out how storage and security works!

Claudia Zurita  |  Premières impressions 
Évaluation :
4

The location is very accessible and in a convenient part of the city something that is very appreciated by me .

Kevin Thomas  |  Online Move In 
Évaluation :
1

Horrible experience! My dad almost passed out because of no oxygen A/C at the storage facility. Slow staff caused me so much stress and inconvenience POOR MANAGEMENT!

Alina Khan  |  Expérience générale 
Évaluation :
1

Access hours was an issue for me. Not enough climate control units available.

Constance Britt  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YOLANDA WASHINGTON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry Keels  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA GARCIA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saul Castro  |  Expérience générale 
Évaluation :
3

Besides the rodent issues and elevators being broken here and there it’s been ok.

WALTER MCLENDON  |  Expérience générale 
Évaluation :
5

Brian was kind and worked to smooth out a problem with our reserved space. Highly recommend his space.

David Kutz  |  Expérience générale 
Évaluation :
5

Staff was extremely helpful and friendly. From the managers to the employees at the counter, would highly recommend this facility for storage and moving needs!

DANIEL KEIFER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl vanburensmith  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron Edelstein  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Dann  |  Online Move In 
Évaluation :
4

Very friendly and helpful staff! Never encountered a rude staff member in all the years I was a customer! Disappointed to see mouse droppings on items in my storage unit. When moving my items out of my unit on Friday, I saw a large black mouse box though. Overall, I am very pleased with my UHaul experience.

RHONDA COVINGTON  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charnee Rhodes  |  Online Move In 
Évaluation :
5

Everybody was helpful and courteous and thank you for all you help me with.

Carroll Wayns  |  Premières impressions 
Évaluation :
5

The woman who helped me was lovely and efficient. Great experience.

MARGARET WALTER  |  Premières impressions 
Évaluation :
5

The staff and general manager provided exceptional customer service. The team at this location is remarkable and I highly recommend U-Haul S Capitol St SW to anyone.

nefretiti nassar  |  Premières impressions 
Évaluation :
5

Love the team there everyone was excellent and the overall manager Mr B was superb with service.

IRAN PAYLOR  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Knowles  |  Expérience générale 
Évaluation :
5

very satisfied

HIRITI BERHE ARAIA  |  Premières impressions 
Évaluation :
5

I truly like it’s far from my house

deidre johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID KIMBLE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAIWO OLUWASEESI ADENIYI  |  Premières impressions 
Évaluation :
5

I was so surprised at how seamless and easy the move in process was. I moved in on a rainy Sunday morning, and it was super easy for me to back into the loading dock underneath the cover so I didn't get wet, and I had everything I needed to get checked in immediately. I used the codes provided, they had carts available for me to move my stuff, and my unit was exactly as described. It was significantly easier than I expected it would be, highly recommend!

Jessica Knowles  |  Online Move In 
Évaluation :
5

Chamise and the young lady working besides her awesome spirits I wish I could pay their salary for the next 7 yrs in Jesus name amen they lifted my spirits and held in my heart that are still good people in the world and thank you my sisters amen

Cynthia Wallace  |  Premières impressions 
Évaluation :
5

very friendly and helpful staff

JOHANNES STRUIK  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sumedh Shrestha  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bennett Rosenow  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE WOOD  |  Expérience générale 
Évaluation :
3

Customer service needs more training. Don't have people waiting for a long period while you have a line.

TONYA DOCKERY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammed Mohammed  |  Premières impressions 
Évaluation :
5

Thanks for handling my storage requirements for more than a decade

SURYANARAYAN JANDHYALA  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michelle flemeing  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene Howard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Precious jOHNS  |  Premières impressions 
Évaluation :
4

My unit had a massive obstruction inside of it which limited the amount of usable space and items that I could have put in there stayed at a friends house. I was tilda that I qualified for a discount on that unit since it had a large structural column going right through it… but I didn't. Highly disappointed there. Otherwise, the facilities were great. Still willing to receive retroactive credit if you guys figure it out.

ELVIN VASQUEZ  |  Expérience générale 
Évaluation :
3

I think Joshua upgrade your elevator

Chloe Massey  |  Premières impressions 
Évaluation :
4

Need longer hrs on sunday . Also construction has been a night mare. Not Uhauls falt but its an inconvinance on the costermer. Thank you. Ne mananeger doing his best staff helpful and adressed all my conserns. Im goood.

ELLSWORTHSTEPHE ROBINSON  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Richeeda Halfacre  |  Expérience générale 
Évaluation :
1

Denied access to my unit so I moved out

ONIKA STERLING  |  Expérience générale 
Évaluation :
5

Professional and helpful service. I was pleasantly surprised how easy U-Haul made my move / storage needs. Merci.

Nicholas Clemens  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN EAVES  |  Expérience générale 
Évaluation :
3

I fell behind wouldn’t let me make partial payments so this is why my bills is so high had flooding in my unit they didn’t want to reimburse me for my property it just went downhill from there

trina faison  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sharon Eggleston  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dayna hankins  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rashita McGhee  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deborah lockhart  |  Premières impressions 
Évaluation :
5

Thanks

Keisha Thompson  |  Premières impressions 
Évaluation :
4

Great facility! Good customer service. Need to do better inspection of trucks prior to customer release

AQILA COULTHURST  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allen Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN PRATT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Worthington  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN ROBINSON  |  Premières impressions 
Évaluation :
5

Fantastic service, thank you Crystal and the other customer service team members for such great service, your personality and upbeat attitude makes a difference, thanks to management for such excellent oversight keeping things working well.

ANDREW BOOZE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE PALMER  |  Premières impressions 
Évaluation :
5

Great service

sandra powers  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel benton   |  Premières impressions 
Évaluation :
4

Overall my experience with U-Haul has been a good one. Everyone there is so friendly, helpful, and professional. Although, while the place is seemingly kept very clean, I was surprised to see mouse droppings on the floor of my storage locker. I was also somewhat concerned by the mousetrap box/poison pellets thrown on top of the boxes (presumably from the open air locker ceiling) knowing when I bring my boxes and things back into my home that things might be dirty from mice and I will need to be mindful not to ingest any poisonous residue on boxes and items. There was also visible evidence of a mouse chewing through the corner of a bag. So admittedly I am a little nervous about what else I might discover when unwrapping my items.

DEBORAH NELSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Neal  |  Expérience générale 
Évaluation :
4

Signed up smoothly but a bit lost finding and accessing our locker. Got by with the help of a fellow customer.

CHRISTOPHER BRYAN  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STUART ANDERSON  |  Expérience générale 
Évaluation :
4

The staff was very helpful and fine people to assist with whatever information I needed. It was a very warm and friendly experience Thank U so very much

Gloria Stewart  |  Expérience générale 
Évaluation :
4

Experience with the place was near perfect; the only issue I ever had was parking, which Uhaul really didn't have any control of. Thanks, -Will King

WILLIAM KING  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA ANDERSON  |  Expérience générale 
Évaluation :
3

The staff were nice. However, the elevators did not work properly, daily. I got tired of trying to get things for show with problems on elevators being out of order. Also, clients at storage were unfriendly and steal items when moving items. All is well. I moved to a new place, so it is time.

KYRA FRISBY  |  Expérience générale 
Évaluation :
5

Do i get my deposit back 🤔 I close my 12/07/22 11:30am

BRUCE MAGBIE  |  Expérience générale 
Évaluation :
5

The staff were very professional and customer friendly.

DAISY SEEBACH  |  Expérience générale 
Évaluation :
5

Keyanda customer service was outstanding:)

Rose St Louis  |  Premières impressions 
Évaluation :
4

Was not very secure. Could easily enter the building without a swipe card and break into the units.

RICHARD GILBERT  |  Expérience générale 
Évaluation :
3

As a long time renter at this facility I think the current management is doing a great job-it's always clean and the elevators work reliably. This was not always the case. Several issues continue to cause difficulty. One, there is often no parking at the loading locations, there are sometimes no hand carts, there are not enough stairs (we had an upper unit). Sunday hours should start before 9 am. Last, there is not much uhaul can do but the general safety in the area has deteriorated significantly to the point where I would not rent here again.

KAREN ANDERSON  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

Corrine Simons  |  Premières impressions 
Évaluation :
4

I was grateful for the assistance and sensitive caring the staff provided to me. I appreciated the extra steps to aid my move in.

Paul Lancaster  |  Premières impressions 
Évaluation :
3

Things happened and I got my stuff out of your possession by the next billing cycle

Kalisa Davis  |  Expérience générale 
Évaluation :
4

Pretty good besides security. Man without a home once caught me off guard leaving my unit on the 3rd floor. Another time one bothered me by my car at the loading dock. Think more security should be by that entrance off Half St

Dionna Johnson  |  Expérience générale 
Évaluation :
5

The woman that actually walked me to my storage unit was the most professional.

Crystal Jackson  |  Premières impressions 
Évaluation :
4

The only problem I had was the elevator not working properly from time to time.

Yvette Dancy  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Collins  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NIGEL GANT  |  Expérience générale 
Évaluation :
5

The staff was plentiful very professional and easy to work with. Very efficient and polite. Would definitely visit this location again

gail dorsey  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya Martin  |  Expérience générale 
Évaluation :
5

I was met by the GM Brian who read the notes on my files and acknowledged my bad experience at the Southaven MS location; that made me feel appreciated. The rest of the team were unsurprisingly pleasant and helpful, leadership comes from the top. I have only one issue with this location, I was promised a 10x10 storage and was given a 10x15 storage at a higher cost, and this was done by canceling my reservation and creating a new one. The rate I reserved should have been honored regardless of availability.

Kyle Nasser  |  Premières impressions 
Évaluation :
5

God wills it

NATHAN JAMES  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tameka robinson  |  Expérience générale 
Évaluation :
5

Very nice and helpful!

donovan edwards  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jamie Faulkner  |  Expérience générale 
Évaluation :
5

Terrific service. Super pleased. Couldn't be happier.

Chris Brown  |  Premières impressions 
Évaluation :
5

The woman who helped at the counter was great! She really made sure I knew what was needed and maintained focus on me despite phone calls and everything else happening around us. Great experience!!!

Max Glass  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAMIL ALAMIN  |  Expérience générale 
Évaluation :
5

Tekita, Crystal, Chris, and Kelly blew me away with their professionalism, exceptional customer service, and knowledgeability. I was planning to only rent a truck from Uhaul, but after interacting with the staff, I decided to take advantage of Uhaul's storage facilities as well. I'm glad I chose Uhaul, and that is primarily due to the outstanding experience that I had with the staff.

Erica Tholmer  |  Premières impressions 
Évaluation :
5

Y'all have very good customer service and it's very clean and neat and professional and I will prefer other customers to y'all because your customer service are very friendly people to work with and they love to keep your smile on your face I will continue working with your service

erainia matthews  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harry keels  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keri jackson  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

EVAN MEDEIROS  |  Expérience générale 
Évaluation :
5

Staff is great, friendly and very helpful.

MARK ALLY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAMIL ALAMIN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamia Cox  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon Roccio  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sequia Shaw  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Juanita Rogers  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty Jones  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE DORIS  |  Premières impressions 
Évaluation :
5

excellent service

David Lockett  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raphael Awuku  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TRAVIS OCHOLA  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Moronfolu Adesoye  |  Expérience générale 
Évaluation :
5

Jorge and the entire team were absolutely wonderful. We originally wanted to get storage down the street at at Public, but once we got to the UHaul on S Capital, it was clear which one the better option was. We felt much more comfortable at UHaul and that is thanks to the entire team that day who were all so nice and answered all our questions. Thank you Jorge and team!!!

AYEN BIOR  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oluniyi Bankole  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Seirra JOHNSON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID JAGELER  |  Premières impressions 
Évaluation :
1

I want to say the in my previous business with u-haul I never experienced such terrible customer service, I want to elaborate about it, wondering whether or not are you going to take actions, I hope you do, when I rented this unit I had to put my cc on file because I had to go out of town, when I came back I went to the location on 1501 S Capitol SE DC, I asked a lady in customer service how you cancel of services policy worked, she said: "all you gotta do is empty the unit before the due date and that's it" and I did exactly that way. Worth to mention that in my previous business with u-haul I paid cash so this time was a new experience, on the due date I noticed I was charged from u-haul and I called to see what happened, the man that picked up my call which by the way never presented properly with a name or employee number with a very rough and aggressive attitude said when I questioned him about the charge: did you cancel the unit? I did, did you leave the unit locked? No, the pad lock is mine why should I leave it, no you did not cancel because the unit still active, he said, it upset me and I said well you should train your people properly because I came and asked how to cancel of services policy work and this lady said... This man needs to go through customer service training again, he said: am gonna send someone to make sure the unit is empty and unlocked and hung up on me. I came back to 1501 S capitol st SE DC after I called my bank to freeze any activity from u-haul in my bank account, and this sweet young lady, a manager, took care of me as any professional business representative would and "fixed" my situation, now everything seems okay, I am just waiting to get my hard earned money back. The 2 hours I spend over the phone calling my bank and u-haul is over, i never was able to address this situation over the phone because nobody ever answered in the complains department my call, I tried a different line for reserve, make a payment or continue services with u-haul and the call was answered within seconds by Marjorie, she wasn't able to help for obvious reason, I needed to talk to complains and no services, I just hope nobody in the future experiences what I did in the future. Gracias!

miguel gomez  |  Expérience générale 
Évaluation :
2

Manager is rude , staff is rude correction staff that was working yesterday. Not helpful at all. How does a storage facility have NO UNITS available then when asked for alternative locations you give wrong information. Very much a waste of time. 0/10 recommend getting a storage unit here.

BRITTNI PARKS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRITTNI PARKS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candis jackson  |  Premières impressions 
Évaluation :
5

Very smooth and fast Administration and move-in. Great friendly staff, offering help with loading. Clean storage, huge freight elevator. Merci.

Katalin Miskolci  |  Premières impressions 
Évaluation :
4

Price was a bit high but facilities and staff were solid.

Ranon Balter  |  Expérience générale 
Évaluation :
4

In the beginning, the experience was somewhat frustrating. But toward the end Rudy Young and Jorge Taylor worked as a team to improve service that enhanced my experience thereby making check-out rather quite pleasant.

WILHELMINA THOMSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felix Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAN JACKSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFNEY JENKINS  |  Premières impressions 
Évaluation :
5

They was very patient, nice and cautious.

Alfred Prather  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jaber Hasso  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANTE GARDNER  |  Premières impressions 
Évaluation :
3

There was rat position all over our storage unit. Hopefully it is safe because I touched some, but I am starting to feel unwell.

John Peterson  |  Premières impressions 
Évaluation :
3

it was to 🔥 hot inside the storage facility.. Real time a air-conditioner is 100 % needed!!!

ERIC BUTLER  |  Expérience générale 
Évaluation :
5

Some days it was hard to find parking to get to storage area

NAKUL GIRDHAR  |  Expérience générale 
Évaluation :
5

Very knowledgeable and provided great instruction.

David Lockett  |  Premières impressions 
Évaluation :
5

Office staff were great and helpful.

Daryl Breitbach  |  Premières impressions 
Évaluation :
4

My stuff was stored well for 12 years! Everything was fun other than a few droppings and a little water leakage. But otherwise the Uhaul team was always helpful.

ADAM LECLAIR  |  Expérience générale 
Évaluation :
4

Very friendly and well job.

Alfred Prather  |  Premières impressions 
Évaluation :
5

Busy day and still good customer service

ALEC SHARKEY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia Beck  |  Expérience générale 
Évaluation :
4

The staff was friendly and helpful but there should have been someone at the entrance to the storage facility to help us figure out how the access worked. Several of us were at the entrance trying to figure out how to gain access and there was no one to help us.

VALERIE CHASE-ROBERT  |  Premières impressions 
Évaluation :
5

The wait time to talk to someone in the store is sometimes very long. I think there needs to be more staff inside.

Margaret Kennedy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louise West  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIFFNEY JENKINS  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Moronfolu Adesoye  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Bilberry  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Letetia Chase  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER GRELLA  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lakia robinson  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deborah Lockhart  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVON ROGERS  |  Premières impressions 
Évaluation :
5

Online check-out wasn't working so I had to walk all the way to the office, since there isn't parking up there. But that's the nature of city locations. Thankfully the line was shorter than usual and Kelly was super helpful, nice, and efficient.

Dawn Brame  |  Expérience générale 
Évaluation :
4

Well kept facility,clean and orderly

Johnny Hill  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aaron rich  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LATOYA HACKETT  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Biscoe  |  Premières impressions 
Évaluation :
4

The staff was very helpful and made sure I got the right unit. Even when we had to make changes, they were all very accommodating. Upgrade of POS equipment is needed for this location - credit card reader was not working nor was the entry card activation unit. Overall I had a very good experience, however.

Adrienne Brooks  |  Premières impressions 
Évaluation :
3

What brings the experience down is the elevator. It gives a small shock and once stopped working altogether.

Debra Silva  |  Expérience générale 
Évaluation :
4

I noticed a trainee on the keyboard terminal struggling to key in the information, because of her long finger nails. My intake wasn't as smooth as it could have been.

BRUCE BROWN  |  Premières impressions 
Évaluation :
5

All around good service!

CHARLES DOUGHERTY  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHNC CHEEKS  |  Expérience générale 
Évaluation :
1

The rats was out of control I had to throw most of my things away because the rats had babies in my storage unit.

Janae Caesar  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Haworth  |  Premières impressions 
Évaluation :
2

When I came back to move my stuff out of my storage unit, there was water damage to many of the items. The only insurance option for the items does not actually pay out the value of the items, but a very depreciated calculator value. Not only that, but when I called U-Haul to report the damage, they told me several customers in my unit had previously had water damage, which was not disclosed to me before moving my furniture in.

Alice Visocchi  |  Expérience générale 
Évaluation :
4

The only glitch was the elevator was acting erratic and kept getting stuck.

Elizabeth Coleman  |  Online Move In 
Évaluation :
5

Great staff. Very clean and neat storage area. Modern and well lit. Everything you need from a storage unit. Je la recommande fortement.

KEIRROYALE PITTS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert arrington  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrienne Toumayan  |  Expérience générale 
Évaluation :
2

This facility rated below average to me due to my first experience here. I specifically asked for a walk in storage due to storing of furniture, but I received a stack storage. We had to manually lift our heavy furniture in the air to place into space. I did not go back to customer service to correct the mistake because checking in was horrific. They ladies were on their cellphones, they did not look or act professionally welcoming. When they finally assisted me it took at least 30 mins or more to set us up for service. I was very confused on how long it was taking when I had already made the reservations by phone. I continued to be professional hoping it would help quickly with my processing in. I moved my things out of this facility storage less than 30days later. There is a very high need for training in customer service at this location.

LATANYA BULLOCK  |  Expérience générale 
Évaluation :
2

There was a leak in my original unit and water destroyed several items. I emailed you 3X with pictures and was ignored each time. These were the same emails from both of you to inform me of the leak and how to move my unit. Scum. My destroyed items is worth never having to deal with people and a business like yours.

JUSTIN CHANG  |  Expérience générale 
Évaluation :
2

The check-in process took very long and was super messy. Once in the facility we had to wait for some time because they were out of locks.

Henry Dirk Marcel  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny Hill  |  Expérience générale 
Évaluation :
5

Excellent ! Jenai was great kind and friendly and attentive to my storage needs!

EDUARDO MACHADO ALICEA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shauna Stallworth  |  Premières impressions 
Évaluation :
5

Thank you all for all of your help!

DeVona Blyther  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

madrine phillips  |  Expérience générale 
Évaluation :
5

Great people, service, location, and hours.

Lionel Ford  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derwin Scott  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre Johnson  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

gregory moore  |  Expérience générale 
Évaluation :
5

Sometimes the elevator doors were a little hard to open but other than that everything was great!

NAKIAMARIE LILES  |  Expérience générale 
Évaluation :
4

Solid, clean space. Some mice problems, but that's to be expected in the city. Very easy to use the access system, and was glad to find out (the hard way!) that if you're not logged in and open your unit, an alarm goes off!) Only challenge I had was not feeling safe there after dark…mostly because of the neighborhood.

MINDY SIMMONS  |  Expérience générale 
Évaluation :
5

#4. I marked No because the office was usually understaffed and the office personnel were not very friendly. Personnel encountered around the premises were usually nicer and friendlier. #6. The continuing irritation with management was the frequent breakdown of the elevator nearest the vehicle ramp. The real reason I left though is the frequent increases in rent. I considered moving to a smaller unit in your facility, but they are too difficult to get in and out of given my age. Instead, I moved to a unit in baltimore near my daughter, 5'w, 5'deep 10' high. entry by a regular sized door. #6 I would point out the rent is high and increases frequently..

MARIAN CONNOLLY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trelesa Newman  |  Expérience générale 
Évaluation :
3

There is literally no parking. It is extremely inconvenient to get in and out of area. If someone is using the ramp to load or unload, the only option is to wait. If a car comes you may have to leave the area. The alarm sounds each time I open my unit. Once I walked and found a female employee who came and looked around and said it was ok.

Kirstin Riley  |  Expérience générale 
Évaluation :
5

You guys Manager Rudy is definitely a blessing to the company. Always available and quick to have the best solutions for the customers most worried concerns, with a very warm and comforting vibe. Her team definitely follow right in her footsteps. Thank you guys for always making me feel welcome!!!!

Sheryell Jefferson  |  Premières impressions 
Évaluation :
5

No money back,I don't care for!

Robyn Jones  |  Expérience générale 
Évaluation :
5

Happy Holidays

Eric Allen  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHELTON YOUNG  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Everhart  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Perez  |  Expérience générale 
Évaluation :
5

After almost 2 years of storage, I am very satisfied with the management and staff and would recommend this location.

Michael Wallace  |  Expérience générale 
Évaluation :
4

Instructions on accessing the storage area were vague "here's a plan, this is your unit, that way". I had booked a first floor and got a third floor. Elevator is was not operational but there was no help. Overall, though, it is a great solution for Sae DC storage needs.

Carlos Pachon  |  Premières impressions 
Évaluation :
5

I had a great experience with U-Haul And great customer service. Merci.

martha haileselassie  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN CARVALHO  |  Expérience générale 
Évaluation :
1

I never had a storage unit at I haul. I was a contact for someone. I never went to the facility or signed anything. I was not the owner of any thing there

Tara Jones  |  Expérience générale 
Évaluation :
5

All staff was super friendly and helpful!

Jamie Lilly  |  Premières impressions 
Évaluation :
5

The associate that rented and showed us our unit was extremely helpful. He provided details on the alarm system for the unit as well as let us know where to find, and how to use the rolling stairs to make our move in experience easier. I'm thankful that he was so helpful.

Derrick Mckay  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon YOUNG  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald knox  |  Expérience générale 
Évaluation :
5

Lighting in my unit could have been better but overall, great staff and experience. And i had a unit with a big old pole in middle of it! 浪

Nikki Lowry  |  Expérience générale 
Évaluation :
4

Glass windows to view outside instead of brick walls Makes it feel safe.

Carol Samuda  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nakita Settles  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wesley Sanders  |  Expérience générale 
Évaluation :
5

Thank you guys for being kind, patient, considerate and customer friendly!

Rosalyn Coleman  |  Expérience générale 
Évaluation :
5

My experience was good. The items I had stored there I no longer need to store.

shirley hairston  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE LUBRANO  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPH CARPENTER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Sumner  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Peter Godwin  |  Expérience générale 
Évaluation :
5

Since 1501 South Capital ST SW, has cleaned out all those Ridiculously rude and lazy employees in 2018, who spent their time gossiping and twerking in the parking lot. I almost removed my stuff twice, to find a more professional environment, I'm so glad that they were able to clean that place up, good Job

Earl Jones  |  Premières impressions 
Évaluation :
5

Great workers friendly and courteous staff. Will definitely tell family and friends to use this particular store.

Evangela Eastman  |  Premières impressions 
Évaluation :
5

Great Service

corey gaines  |  Expérience générale 
Évaluation :
5

Well informed and pleasant staff.

Patric Panico  |  Premières impressions 
Évaluation :
3

When I picked my items up there was an extreme amount of mice dropping over everything and there was damage to my clothing and bedding. I had to throw it out.

Lisa Carter  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Melendy  |  Expérience générale 
Évaluation :
5

The employees were very friendly and helpful!

REBECCA RENDINA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manaal Ibrahim  |  Expérience générale 
Évaluation :
3

Rodents were a huge problem. The staff were either really nice or incredibly rude. I didn't like the fact that I had to pay extra to have access in the evening.

JULIA MILLER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Worthington  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER TEAL  |  Premières impressions 
Évaluation :
5

Well Bottom Line We Must Think If The Future for all mankind...and U - Don't or hasn't given anything back to the community not the community that they are station in but the surrounding community's the poor areas .those area where a donation from a big company like U Haul would be Greatly Appreciated.. am not asking that u give this city a dime but that u put something in community's that can use any kind of enlighting ..advanced math books that kids in the down trotting areas don't see any educational Tool hand sanitizer masks ...give back ..get in y'all's board room and put together a think tank crew or SEND FOR ME.. AND ILL PUT SOMETHING WELL TOGETHER FOR U-HAUL AND THE COMPANY WILL FEEL GOOD ABOUT ITS DIRECTION ... ESPECIALLY DIVIDE AS THE COUNTRY IS NOW AND REALLY HAS AWAYS BEEN ...R ,SAMOUEL JOHNSON

RODERICK JOHNSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl Braun  |  Expérience générale 
Évaluation :
5

First impression of facility was good. Online application process was quick and no hassle getting access immediately after. Amit was very helpful and able to assist me with finishing my move in. Satisfying transition from my previous storage company.

Brad Randolph  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanne titus  |  Expérience générale 
Évaluation :
5

Staff very friendly and helpful

Wendell Domon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Miller  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bearlyn Ash  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LaVon Williams  |  Expérience générale 
Évaluation :
4

Get rid of the mice poop.

ZIMAM SHEDLY  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN MCALLISTER  |  Expérience générale 
Évaluation :
4

The elevators were annoying to use. Long wait and climate control could be better. Extremely warm.

SHANNELLE PETE  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chataye Washington  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raquel Muniz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTLE MARTIN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Atiya Whitehead  |  Expérience générale 
Évaluation :
5

Thank you for allowing allowing my property to stay there and taking care of it appreciate it very much

Geraldine Wright  |  Expérience générale 
Évaluation :
5

Great prices and prices to rent. Thank you!!!

Joseph Femino  |  Expérience générale 
Évaluation :
4

Overall it was a great facility, only issue was that there was a structural beam in the middle of my unit. I paid full price for the space but had it significantly reduced by that. It wasn't a huge issue just got unlucky with what i got.

Luis Tovar  |  Expérience générale 
Évaluation :
4

Confirmation are not honored, if someone comes ahead of you, your storage might not be available. Confirmations should be honored if you make them.

Gwendolyn Jarman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS GROSS  |  Expérience générale 
Évaluation :
5

Rudy was great & very helpful as well as fun to work with.

WILLIAM NASH  |  Premières impressions 
Évaluation :
2

Reserved unit two months in advance and when I got there, there were no units for me readily available. Disappointed in this business model. If people reserve units, they should be guaranteed units.

Tessa Oakes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicholas guiliano  |  Expérience générale 
Évaluation :
1

Worst experience, never experience something like this. Emit the manager is a nasty person. Who told me that when a storm hit and we were late getting back to pick up, hearing a manager at South capitol street location said we work through. I ask him have you not ever had something happen to you and his reply was nasty repsonse. We work though it. Should not be a manager.

Ty Collington  |  Expérience générale 
Évaluation :
5

This location sets the standard . Other locations should take note :))

Gralin Badgett  |  Expérience générale 
Évaluation :
4

I cannot remember the name of the woman who helped me (black woman with braids and red highlights, said she was the manager of the storage part of the experience, i think her name was four letters long), but she was awesome. super friendly, helpful, fast and was able to remember me when I came back later in the day to take care of an issue. she was also helping out all the junior staff around her like a boss. Give that girl a raise! only reason not five stars is because i did have to wait in line for longer than I would have liked.

Devin Rhinerson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKI DUDLEY  |  Premières impressions 
Évaluation :
5

I thought it was great. Very helpful.

thomas denz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Atiya Whitehead  |  Premières impressions 
Évaluation :
5

Everyone one who help me was very polite and made sure I got everything I needed..

BRITTNEY CARTER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manoj Sharma  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maryam Williams  |  Premières impressions 
Évaluation :
1

the manager was beyond rude ! all the workers were beyond ghetto i'd i can give negative stars ! I will ! 藍

KAYLA PRIMUS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHleen HEET  |  Expérience générale 
Évaluation :
1

Cheated me outta extra month of storage which I NEVER RECEIVED 👎

Ofili Attoh  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LENDIA JOHNSON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordan Wiggins  |  Expérience générale 
Évaluation :
4

Everyone was quick to help me and i appreciated that

Harold Chatman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa Yarbrough  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dwan EDWARDS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon Thompson  |  Expérience générale 
Évaluation :
5

The staff was very friendly, helpful and very knowledgeable. Thank you for a wonderful experience

JULIE VEGA  |  Expérience générale 
Évaluation :
5

The workers inside were completely amazing an helpful The lady with the red hair amazing smile made the process so easy my very first storage an uhaul rental ever

Christopher Jefferson  |  Premières impressions 
Évaluation :
3

They said they didnt have a unit available for my reservation and it took over 45 minutes to sort it out, they ended up giving me a larger unit.

Edward Hilton  |  Premières impressions 
Évaluation :
2

Reserved a unit a month and a half ago, showed up and there was no unit for me. Get rid of the multiple reservations per unit, it is frustrating and difficult. I will likely not make another reservation at this location.

Tessa Oakes  |  Premières impressions 
Évaluation :
5

The staff person checking is in was courteous and knowledgeable. The experience was excellent.

Hunter Morrison  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Smyers  |  Expérience générale 
Évaluation :
5

The only thing that could be improved is the crazy freight elevator - the buttons are confusing. But all in all, my U-Haul exceeded my expectations by a long shot. The people were all helpful and friendly.

Eric Hall  |  Expérience générale 
Évaluation :
3

While personnel was helpful to get me the storage and quick to process, the Loading Docks "where not useful" because according the the personnel "we don't use those, those are parking for the transit office" which I found laughable. I have to use the loading "ramp" and bring the heavy stuff down from the back of the truck (4') to ground level by myself, while I could have use the loading docks from bringing the back of the truck to ground level.

FRANCISCO JAUME  |  Premières impressions 
Évaluation :
5

This is my second storage unit at this location Ruby and the team do a great job!

ROBERT ROSE  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CORLISS RICHARDSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Yeadon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Dolan  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andrea Moore  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniela Mateo  |  Expérience générale 
Évaluation :
4

Thanks to Ms.Rudy. She was very helpful 😊

Pamela Webb-Johnson  |  Premières impressions 
Évaluation :
4

Everything was wonderful. But I had an emergency and the office was closed and they put their own lock on my storage unit. I was unable to get it off and the manager basically told me I was on my own because he was home. There should be someone available in the time of emergencies.

Jacquelyn Smith  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francesca Valente  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lee Rand  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODERICK JOHNSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amya Johnson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michele Schallip  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica Hunlow  |  Expérience générale 
Évaluation :
2

I was told I had access from 5am-10pm, and was given a security card to get into the storage facility during those times that the office wasn't open. When I came to the facility at 9:45pm one night and tried to get in, my card wouldn't work. I called the help number on all the access boxes but no answer, left a message, and still haven't heard back. Wasted over an hour of my time.

Daniel Herring  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Knight  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany Capers  |  Expérience générale 
Évaluation :
3

Made reservations for a unit, got a confirmation, got to the u haul and the confirmation couldn’t be found in the system when I got there on 4/1/21had to pay the movers $ 225 to take my stuff back to my house.don’t understand why one must make reservations that are not honored.

Gwendolyn Jarman  |  Premières impressions 
Évaluation :
2

I entered and it was very difficult to find out where I was supposed to go. Then I arrive to find that a door had been left open and the air conditioned or climate controlled area I paid extra for was extremely hot. At that point I started to question if I didn't arrive how long would that door have been open and how many times am I not going to receive the benefit of climate control if things like that are allowed to go unnoticed by the staff.

Olujimi Kuti  |  Online Move In 
Évaluation :
5

Great local team. But the U-Haul corporate penalty ($15) for an invalid payment method on autopay is crazy!

Matthew Pickett  |  Expérience générale 
Évaluation :
5

Even though the computers were down when I called to discontinue our rental, it was still handled. Thank you. Alex

Alexandra Zucco  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Johnson  |  Expérience générale 
Évaluation :
5

Front desk staff was extremely helpful and nice.

Khristian Kline  |  Premières impressions 
Évaluation :
5

The staff were great and always more than helpful!

Michael Darden  |  Expérience générale 
Évaluation :
5

Staff was nice and write down on paper to communication with me because of wearing mask and I'm deaf. Things went smoothly.

Noelle Smoot  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

G R NICHOLAS HOLLAND  |  Expérience générale 
Évaluation :
4

I would have given my experience an "Excellent" rating except my unit had a considerable amount of rodent droppings. I was especially disappointed because U-Haul raised the monthly rental price for pest control, however, it seems that the problem was not mitigated. Other than that, everything was great, especially the front desk service.

Keilah Roberts  |  Expérience générale 
Évaluation :
5

Quick and pleasant experience. The woman who were working were knowledgeable and professional.

Robert Pelzer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

acacia rousseau  |  Premières impressions 
Évaluation :
3

I only chose 3 stars because the staff was pleasant but there was a lot of hidden information that I did not like. The biggest issue I had was the fact that I was chatged $50 to cut MY lock off with materials I'm sure they keep on hand. That was ridiculous to me that a $10 lock that I purchased cost 5xs the amount to CUT off, not unlock but cut off. Would not recommend

Jasmine Williams  |  Expérience générale 
Évaluation :
5

The staff at this location is excellent !!

VIVIAN CLAYPOOLE  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRYAN WHITMAN  |  Expérience générale 
Évaluation :
4

Would have been 5 stars if they had processed my move out on time. Instead they tried to charge me an extra months rent and I had to email them explaining that they needed to process my move out

Benjamin North  |  Expérience générale 
Évaluation :
4

The facility was clean and easy to access, and the unit was clean.

Alice Visocchi  |  Premières impressions 
Évaluation :
5

I would like to first thank the uhaul family for being so helpful, to all that’s looking for a safe storage place don’t hesitate to yo choose your local uhaul facility!!

Robert James  |  Expérience générale 
Évaluation :
5

The woman working the desk who helped us was amazing. And so was the lady who brought us to our storage unit. Truly was a great experience,

Steven Hay  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toya Tate  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn Deadwiler  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Appleton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tarrence Cross  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Malachi Brown  |  Premières impressions 
Évaluation :
5

The staff was fantastic here. Very helpful and kind. Moving is stressful, so it is a relief when someone is courteous and willing to help!

Emily Trop  |  Premières impressions 
Évaluation :
5

I really enjoyed my stay and you always very helpful and nice stay safe

TONYA BLAINE  |  Expérience générale 
Évaluation :
5

There was an issue with my u-box (the latch wouldn't close and I couldn't lock it) but your team came up with a temporary solution until a repair could be made. I don't know how I would've managed this cross country move without the aid of your team and the services you provide.

Bruce Jones  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Faith Umoh  |  Expérience générale 
Évaluation :
5

Although I had a challenge logging in on the night of my move-in because of technical glitch, the GM Amit was extremely helpful the following morning getting me all squared away. He did a tremendous job getting me access and even helped me move my things into the storage unit. Absolutely top quality service, far beyond anything I could have expected. Thank you, Amit, and Uhaul S Capitol for everything. One happy customer here.

CARL HULL  |  Online Move In 
Évaluation :
4

Very unfortunate that you don't prorate rent. I just went over into a new month when I was able to move into my house, but your company doesn't refund for unused month. You should charge in arrears if that is the case. I don't like paying for a service not provided.

Matthew Burton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL COLLINS  |  Premières impressions 
Évaluation :
3

The lady at the front desks customer service skills could be a whole lot better.. she was laughing at the questions and concerns we had as customers and I didn’t appreciate that being as though I’m getting the unit for my deceased mother but In the end she turned out to be ok but her skills do need improvement

talore williams  |  Premières impressions 
Évaluation :
5

I was able to get the locker I wanted and it was available for my use quickly

ROBERT ROWE  |  Premières impressions 
Évaluation :
1

Employees not wearing masks properly. VERY DANGEROUS. Some where not wearing masks - others had them on their face, but not covering nose or mouth.

Jennifer Fox  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac Gaston  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexis Simmons  |  Expérience générale 
Évaluation :
2

While I support training a new employee, my recent experience was so unsatisfactory that I had to walk out without a satisfactory experience. For me to rent a storage facility I think ten minutes would do it. After 35 minutes and multiple errors I had to leave. It may be a while before I go back there.

Rich Brooks  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie Gardner  |  Expérience générale 
Évaluation :
1

Leading up to my move out, I called Uhaul several times to ensure that I would be out in time to not have to pay for the month of October. Each time, I could not reach the local office, and was sent to the national hotline. They would tell me they had no power to do anything, but they would send a note to the local manager, and he said he would call me back the next day. He never called back, and I was charged for the entire month despite moving out 1 day into that month's contract. I was out of town leading to the move out and could not personally go into the local office, so the fact that I could not reach it beforehand by phone is inexcusable, and resulted me paying an extra $200 that I should neve have had too. I hope Uhaul actually takes this seriously and refunds me for that last month, because it is entirely the fault of the local and national staff that I had this charge and would never recommend their service to anyone.

Samuel JOnes  |  Expérience générale 
Évaluation :
5

Reasonably priced and convenient. Really helped me out in a pinch during the pandemic and saved me a lot of money by storing instead of having to continue in my rental agreement.

Erwin Vera  |  Expérience générale 
Évaluation :
5

Staff was very helpful in walking me through the storage options and facility layout, and was able to find a more appropriately sized unit for me even at the last minute with a truck waiting outside. Great customer service!

DYLAN ELLIS  |  Premières impressions 
Évaluation :
3

Too many new rules requiring cell phone usage, picture taking, location acceptance.

TODD ROGERS  |  Premières impressions 
Évaluation :
3

I have been there for two years and don’t think this is for me, I thnk that this was meant for a new customer.

Calvin WOODLAND  |  Premières impressions 
Évaluation :
5

Staff were very knowledgeable and helpful great customer service THANKS

Jacqueline Henry  |  Premières impressions 
Évaluation :
5

Mark Owens did a great job asking questions and recommending the perfect solution for me. And he did it all with a smile and a great sense of humor.

Bruce Jones  |  Premières impressions 
Évaluation :
5

Rudy and it was another young lady Didn't get her name though but was extremely helpful and very professional I will use them again . The thing I didn't like is that freight elevator to the storage we kept getting stuck on it and the door wouldn't close & the other side kept opening besides that everything was great.

Karen Johnson  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Laniece Epps  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wanda taylor  |  Expérience générale 
Évaluation :
5

Rudy the storage manager was fantastic! Outstanding customer service, which made my move smooth.

STEVE MARTINO  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean Williams  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

houssenatou mamadou  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Felipe Lobo Koerich  |  Expérience générale 
Évaluation :
4

Rudy, the storage manager was great. She was very knowledgeable and friendly. She is a definitely an asset To your company!

Earlene Miller  |  Premières impressions 
Évaluation :
4

The male store representative I dealt with was rude and unpleasant. It was almost as if me being there was a nuisance for him. I would not recommend dealing with that guy.

Minaal Wickremesinghe  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnea Simpkins  |  Expérience générale 
Évaluation :
5

Reasonable price; great and helpful staff

Shane Suksangium  |  Premières impressions 
Évaluation :
4

The storage elevators are no intuitive and confusing.

JUSTIN CHANG  |  Premières impressions 
Évaluation :
5

Had this storage unit for several years (7+) always had a positive experience with the facility and staff. Would not hesitate to use the location again.

MATTHEW LEBRASSEUR  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW HAMM  |  Expérience générale 
Évaluation :
3

The staff was wonderful. I interacted with the general manager while checking in and out and she was very kind. The amount of paperwork needed to rent a unit was ridiculous. Three phone numbers and two addresses? Really? Not to mention everything I filled out online didn't get transferred so the poor GM had to ask me and type everything in again. So inefficient. Lastly, the website advertises a free lock. It is $9.99, which definitely isn't free. The price is good, I just dislike false advertising. Overall, I'd use again. The building was clean, odor free, and seems secure. I did appreciate that each individual unit is alarmed and that there were plenty of carts.

Amber Vaughan  |  Expérience générale 
Évaluation :
4

Didn’t always answer phone quickly but a good experience.

DIANE LEPLEY  |  Expérience générale 
Évaluation :
5

Ellias was very helpful, professional, and friendly. The process was quick and clear. Everything I could have wanted.

john STEVENS  |  Premières impressions 
Évaluation :
4

While generally my experience was good, I was extremely disappointed to see how U-Haul is handling COVID-19 and related safety precautions. When I went into the office to close out my account, only one employee was wearing a mask. One of the women behind the helping customers didn't even seen to have a mask nearby. Three men wearing U-Haul shirts also came in while I was there, and they all had their masks around their chin and did not cover their faces the entire time they were in the building. In addition, two people ahead of me in line weren't wearing masks either, and no staff member asked them to put one on. As I'm sure you know, it is against the law in DC not to wear in public during the COVID-19 pandemic. The fact that the staff chose not to be respectful to the health of clients--including clients like me who are pregnant and therefore in a riskier group--is highly unprofessional. It is for that reason I will not recommend this facility to others. Please feel free to contact me if you have any questions about this.

Ann Leverich  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

judy alexander  |  Expérience générale 
Évaluation :
5

Sabrina helped me when I was moving in. During my transaction, someone came in without a mask and refused to put one on. Sabrina and another young lady handled him firmly but professionally. I appreciated that they were so diligent about everyone's safety.

Toya Tate  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delauren DAvis  |  Expérience générale 
Évaluation :
5

Great personnel!

Matthew Pickett  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Sommers  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence Saunders  |  Premières impressions 
Évaluation :
4

Initially the guy at the counter gave slight attitude when I requested to see the size of the storage units. However, he then came around and his attitude transitioned to a more positive attitude while assisting me, as then customer..

Dwan EDWARDS  |  Premières impressions 
Évaluation :
5

Thanks again

Frank LeBlanc  |  Premières impressions 
Évaluation :
3

An associate over the phone assured me that the space I was set to rent would be spacious enough to fit a 1 bedroom apartment plus some extra space. When I got to my unit I was not only furious to see the small space but furious with the unit itself. In my spot, there is a large pillar on the side which has taken up a good chunk of space. I am paying almost $200 and I wasn't even given a space that was entirely empty - don't understand that logic. I do not plan to overstay my original agreement and will be moving out my belongings after the 2 months I originally signed for. I will look for another storage facility in the surrounding area next time. To be given such a ridiculous space after being assured that it would be sufficient enough only to find out that it has a large pillar taking up valuable space is astonishing.

SWETA PATEL  |  Premières impressions 
Évaluation :
5

Staff was so helpful and kind, I had a very long day moving and was a little airheaded but they were patient with me. Lovely staff and a well kept facility

Mia Lawrence  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew McPartlin  |  Premières impressions 
Évaluation :
5

Everyone was so incredibly helpful! Will definitely keep utilizing their services. Cannot emphasize enough how great the staff at this location were!

Kira Bruno  |  Premières impressions 
Évaluation :
5

I am please with your facility, just glad to Not have to pay every month.

willis jones jr  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie Gardner  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jordan blagburn  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

evon gaither  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERESA HOOKS  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amirah Ismail  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyshawn carr  |  Expérience générale 
Évaluation :
5

My experience renting a storage unit was so easy and delightful - especially given the covid19 restrictions in place. Thank you!!

caroline dittrich  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEENA GREEN  |  Expérience générale 
Évaluation :
5

Rudy and Gerald both very helpful! Thank you!

Craig Heilman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine Meyers  |  Premières impressions 
Évaluation :
3

The staff overall was just very slow...I dreaded going back in to buy another box for the sheer length of time everything took.

Alexandra Zucco  |  Premières impressions 
Évaluation :
4

The facility was always clean and available when I needed it. The online payment system was very convenient so i did not have to use the office often. the staff working around the building were okay not extremely friendly. there were always strange people around the vicinity of the building and occasionally in the building. we found a cheaper storage bin larger in size and much cheaper.

janice roberts  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mariah horton  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Juan Montiel  |  Expérience générale 
Évaluation :
5

The ladies at the front desk were amazing! Best customer service in a long time.

Crystal Cook  |  Expérience générale 
Évaluation :
1

The worst experience of my life. I will never recommend anyone at that facility. Terrible customer service and infested with rodents issues it distryed everything I own. I went to explain that to store they just threw a pamphlet at me and told me to call the claim in and asked me if they wanted me to sweep my unit out. They had no sympathy. I was just loss and confused and very hurt. I experienced problem from them since day one.

debra jones  |  Expérience générale 
Évaluation :
5

The 3 ladies that assisted us were above and beyond helpful. They were extremely friendly and were able to assist us with everything.

Crystal Cook  |  Premières impressions 
Évaluation :
5

Everyone was very helpful and professional.

Kendra Quarles  |  Premières impressions 
Évaluation :
5

Everyone was very helpful and professional.

Kendra Quarles  |  Premières impressions 
Évaluation :
4

Most times when I did business in the office, my wait time was moderately long; in which I didn't mind, because it made me feel that this location was convenient, popular and appreciated. One staff member "stood out" whenever we encountered each other...Rudi, she is a "keeper". I project a BIG smile whenever we meet.

taundaleah millhouse  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris halverson  |  Expérience générale 
Évaluation :
4

Front desk staff was very helpful and able to resolve my minor issues I experienced.

Geovani Bonilla  |  Premières impressions 
Évaluation :
5

Thank you, excellent customer service

THERESA STEWART  |  Premières impressions 
Évaluation :
5

Great staff, great manager!!! Good facilities, easy to check in!

Mushegh Manukyan  |  Premières impressions 
Évaluation :
2

The experience that received from south Capitol location was not excepted when I go into my bin and mice and rat dropping’s in and on my personal belongings then the management don’t care was notified

CLEANDER LONG  |  Expérience générale 
Évaluation :
5

Mark was easy to work with and personable. Got us squared away really quickly.

Ashlee Lawson  |  Premières impressions 
Évaluation :
4

Manager Margaret Cole was friendly and helpful. Most of her outside (truck handlers) were great as well. Desk staff were slow during check out. Made it a slow wait because extended non-rental conversa

Bernice Campbell Phd  |  Expérience générale 
Évaluation :
5

Lovely and wonderful. I wish access on the weekends, Friday, Saturday, and Sunday, were longer to aid in transitions. Thank you. A lovely place of storage.

Vernon Monroe  |  Expérience générale 
Évaluation :
1

Ms Rudy was the only positive I have to say. My unit was infested with rodents, recent issues with the payment system & my exchange with Ms Maraget resulted in my having a POOR rating for UHaul.

ROCQUEL BROADY  |  Expérience générale 
Évaluation :
5

Thank you to Sabrina for being so kind when I was panicking right at closing time. And to the rest of the staff who helped when we got stuck in the elevator.

Sarah Bessell  |  Premières impressions 
Évaluation :
5

Very helpful and no difficulties

Kareem Wadood  |  Expérience générale 
Évaluation :
5

Would like to thank everyone for understanding my problem I had with making payments....I do apologize for any inconvenience

Mary Burton  |  Expérience générale 
Évaluation :
4

The Store Manager could have been a little more pleasant to deal with. Customer Service skills need improvement.

cheikh mbacke  |  Expérience générale 
Évaluation :
3

I had a lot of issues with my unit and billing that were unessassary and that the staff in the store could not help me with.

Nathalie Reshard  |  Expérience générale 
Évaluation :
3

Wasn't enough light in the storage couldn't see when it got dark.

BELINDA SMALL  |  Expérience générale 
Évaluation :
3

No parking spaces

LUCIA KIM  |  Expérience générale 
Évaluation :
1

My whole experience from start to finish was the worst ever!!!!!!! Didn't have the info for drop off Didn't have any directions on how to return tow dolly Etc

melody johnson  |  Premières impressions 
Évaluation :
3

Not happy here 1)water pipe burst, flooding our unit, damaging some of our stuff. Never got anything from insurance company. 2)got a late charge one month after only being 2 days late on payment.

Sara Varnado  |  Expérience générale 
Évaluation :
5

I appreciate the excellent customer service received when renting the storage and moving out. I was given a Uhaul truck that the air didn't work and it was hot. They should reduce the rental fee.

Karen Carrington  |  Expérience générale 
Évaluation :
1

Took 45 minutes to check out a truck I already had reserved. Storage locker was not ready (still locked) when I arrived, despite a 1 hr heads up. GM didn't cancel my contract, charged extra month.

john fitzpatrick  |  Expérience générale 
Évaluation :
5

Miss Akina is the best worker in this establishment understanding the needs of her clients. Watching her manage her clients was a pleasure no matter what their station in life was she treated them we

GIBSON HOMAN  |  Premières impressions 
Évaluation :
1

I was told in Tampa that my unit would hold a king size bed then got there in DC and it was way to small then they said they were sold out then last minute found 1. lost my payment as well. 📱 calls!!

Adam Ferguson  |  Expérience générale 
Évaluation :
5

Smooth and easy. Friendly customer service.

Evelyn Blacklock  |  Premières impressions 
Évaluation :
2

I didn’t have the most favorable experience with uhaul considering staff did not make record of my move out day which led to being charged an extra months worth of rent.

Tyler Leak  |  Expérience générale 
Évaluation :
4

No complaints. Thanks

robert hazel  |  Expérience générale 
Évaluation :
1

Found 3 rats in my things: 2 when opening Uhaul, another at my new, clean place. I had total disgust & fear, & some of my things have rodent feces (I have proof). The facility personnel were unhelpful

Malena Acuna  |  Expérience générale 
Évaluation :
5

Will definitely use this facility again. 👍🏾

Vernon Stewart  |  Expérience générale 
Évaluation :
1

The new management force me out due to my dirt bikes after I told them that I took the gas out both of my bikes she's than told me that I will be getting an eviction so I decided to close out my acco

stephanie bowser  |  Expérience générale 
Évaluation :
2

Facility was secure however it had a severe rodent problem & my goods were damaged with mice droppings and urination. 50 % of unit floor was covered with droppings upon move-out. Staff wasn't helpful.

Aleseia Saunders  |  Expérience générale 
Évaluation :
1

There are two young women who seem to be inconvenienced by needing to perform their jobs. The staff would benefit from a training.

Kathleen Smith McIlwain  |  Expérience générale 
Évaluation :
1

This facility is infested with rodents. A lit of my belongings had mouse droppings and urine on them. As I removed items and took home mouse droppings fell out.

tonya perkins  |  Expérience générale 
Évaluation :
5

The staff was very friendly.

DAVENE BARFIELD  |  Expérience générale 
Évaluation :
5

Outstanding staffs, very courteous and professional. Good Job!

Joseph Greem  |  Expérience générale 
Évaluation :
5

All good. Nice and clean and secure facility

Sean McDevitt  |  Premières impressions 
Évaluation :
1

Poor service>

SAMPSON BOWLING  |  Expérience générale 
Évaluation :
4

Made moving easier

Ellen Donohue  |  Expérience générale 
Évaluation :
5

Simply excellent. The front desk customer care agents are courteous and very professional, especially the young lady (can't remember of her name)... (landmarks: she has a tattoo around her neck).

Joseph Greem  |  Premières impressions 
Évaluation :
5

Excellent customer service

KRISTIN CLARKE  |  Expérience générale 
Évaluation :
1

The staff were very helpful but there seems to be an issue with running the ubox program: my movers had to wait for 2 hours to get the ubox loaded yesterday.

funda yilmaz  |  Expérience générale 
Évaluation :
5

The customer service representative was very detailed and hands on, I was in and out in about 15mins. The other staff members greeted and helped as well.

Alonzo Howard  |  Premières impressions 
Évaluation :
5

Nikita at the front desk was so amazingly helpful.

Francesca Valente  |  Premières impressions 
Évaluation :
5

great service from everyone on staff. WOW!

bianca Clinkscale  |  Expérience générale 
Évaluation :
1

Equipment should not be stored in the loading dock area. It is incredibly frustrating to find half of the spots filled by trailers and not have access loading dock. Need more carts. $ way too high.

CHRISTOPHER TIEDEMAN  |  Expérience générale 
Évaluation :
4

Was satisfied with my storage time at this facility.

ARA JOHNSON-BLAND  |  Expérience générale 
Évaluation :
5

Professional and caring loved my associate experience!!!!!!!!!!

CLINTRECE SIMMONS  |  Premières impressions 
Évaluation :
2

My unit did not have a mouse trap and there was mouse poop in all of my stuff and holes in my clothes and I had to get rid of everything

allison foden  |  Expérience générale 
Évaluation :
4

Capable Staff, Facilities maintained, Slow Elevator.

PAUL LESSARD  |  Expérience générale 
Évaluation :
5

Aucun

Cecilia Dalmau  |  Expérience générale 
Évaluation :
4

I had my UBox delivered from this location. No issues for me.

Kyle Barnhart  |  Expérience générale 
Évaluation :
5

Terrific staff and service

Arvind Bhuta  |  Premières impressions 
Évaluation :
5

Terrific crew of people and nice and easy to work with.

Arvind Bhuta  |  Expérience générale 
Évaluation :
5

Thank you for a short storage option.

Carol Hedgpeth  |  Expérience générale 
Évaluation :
2

I was not informed the requirements to drive the u box around like, the size of the car has to match the weight of the box, the car has to have a plug for the turning signal lights and more

Ismaelia Dejoie  |  Expérience générale 
Évaluation :
5

The staff was very helpful in checking the truck out and checking it in. The U box was ready as requested and I have already recommended U Haul and the U box to family and friends.

Keith Rogers  |  Expérience générale 
Évaluation :
5

The best customer service I had the entire move. We went through a bunch of obstacles to get our truck and trailer and then to find somewhere to get storage and drop off. Aquina was wonderful

Samantha Miller  |  Premières impressions 
Évaluation :
1

. Not only that I was delayed by an hour and 45 minutes until the staff was able to locate a car, the agent straight out lied to me about the storage space and all my belongings still in the car

Ramy Sharabi  |  Premières impressions 
Évaluation :
2

Need new manager. need diversity in the staff. Communication and customer service need improvement

Felicia Goodall  |  Expérience générale 
Évaluation :
5

Excellent customer service.

KRISTIN CLARKE  |  Premières impressions 
Évaluation :
5

The team of U-Haul and MovingHelp.com (Cadillac Movers) was great. We never had to even go to U-Haul! The movers did it all. Picked up the U-Box, loaded it, stored it at U-Haul, brought it to us wh

John Ey  |  Expérience générale 
Évaluation :
4

Staff here is excellent! Always very efficient and nice! The only issue I had with this facility...... the elevator was broken a lot. VERY inconvenient, since I was on the 3rd flier.

Jane Lee  |  Expérience générale 
Évaluation :
5

Great service and very professional

Kevin Jackson  |  Premières impressions 
Évaluation :
5

This U Haul was recommended once I advised the agent of my storage needs and 24 hours entry usage.

LENA GRAVES  |  Expérience générale 
Évaluation :
5

I don't have no comment

Sheila McCullough  |  Expérience générale 
Évaluation :
5

Staff and management are wonderful!

Jason Smith  |  Expérience générale 
Évaluation :
4

My family really need the support. However the cost was great

James Jones  |  Expérience générale 
Évaluation :
5

The staff at the 1501 South Capital location could truly teach what good customer service looks like. Each encounterl always made what could have been a stressful situation calming. Kudos to the team!

RITA GIBSON  |  Expérience générale 
Évaluation :
1

The front desk staff need to seriously improve their customer service skills. Very smart-mouthed and rude!

Tina Jones  |  Expérience générale 
Évaluation :
1

Our storage room was infested with Rats, which ate my furniture and defecated all over our belonging. Staff were not sympathetic or helpful and simply gave us contact information for insurance.

TYLER STEPHENS  |  Expérience générale 
Évaluation :
5

I had an overall good experience. It was very clean and I felt very safe during my visits.

renetta scott  |  Expérience générale 
Évaluation :
5

Excellent

Alejandro Ganster  |  Premières impressions 
Évaluation :
5

The staff was friendly and helpful in selecting the right size storage unit for me.

Christopher Horn  |  Premières impressions 
Évaluation :
5

Very friendly and accommodating staff despite our miscalculation of how large of a storage room we needed

caitlin coogan  |  Premières impressions 
Évaluation :
5

Easy to access

Rachel Delaney  |  Expérience générale 
Évaluation :
5

I literally was amazed at how easy Uhaul made my move from beginning to end and the free month of storage was extremely helpful to me while I found a place to move to. Movers were great too!

tom vera  |  Expérience générale 
Évaluation :
4

Great service

raudel lopez  |  Expérience générale 
Évaluation :
5

Nakita, Erica and the young man who assisted me with putting my purchases in the car could honestly teach customer service. They made what could have been a bad experience, a seamless process.

RITA GIBSON  |  Réservation 
Évaluation :
5

Good as always.

annie parker  |  Réservation 
Évaluation :
5

The two guys working in the garage on 11/19 were truly wonderful and extremely helpful while we were moving stuff into our storage unit. I didn't catch their names, but they are star employees!

Grace Eberhart  |  Réservation 
Évaluation :
5

The only reason I left Cubesmark was cheaper and more space.

Darryl Wise  |  Expérience générale 
Évaluation :
3

The movers did not park the box in between the permit signs, so it got parked in and we couldn't unload it without having to manually shift it with 8+ people. It was EXTREMELY inconvenient

Anne Christianson  |  Expérience générale 
Évaluation :
4

all has been well since being there. since my stroke (10-10-17) not driving and living in dc, I need to put that money thank you back in my pocket preciate all ya dun fo me.

DWANE BROWN  |  Expérience générale 
Évaluation :
5

Staff was very friendly and prompt.

January Lovitt  |  Réservation 
Évaluation :
5

Everyone on staff has been great to work with! Thanks for all your help in getting us set up with our unit.

heather poirier  |  Réservation 
Évaluation :
2

There was a shortage in carts and the use of the other elevator was out of service for some time. The bathroom had a shortage of paper towel as well. The rent rate kept going up and I dont know why.

steven scruggs  |  Expérience générale 
Évaluation :
2

There was a dead rodent under my things, that started to decay. It left my things with a horrible scent.

ELISE PRATHER  |  Expérience générale 
Évaluation :
5

Staff was extremely helpful and understanding when I couldn't get into my U-Box because I had the wrong key for the lock. They helped me get a locksmith and were very kind during my long wait.

Victoria Bacsardi  |  Expérience générale 
Évaluation :
5

Crystal was incredible - she alone at the front and was able to multitask & address her customers' needs with savvy & kindness. Was impressed with her and the rest of the U-Haul team. Problem-solvers!

Elizabeth Dahan  |  Réservation 
Évaluation :
4

The hours could be extended on the weekends

ADRIAN WHITE  |  Expérience générale 
Évaluation :
3

Uhaul hooked me up with some movers while I was on the phone with them. The mover i received was extremely unprofessional (3M Movers) and sent me profane harassing text messages.

SANDRA GONZALES  |  Expérience générale 
Évaluation :
4

Thanks for a great experience with you all looking forward to using it again if I have to

maurice ruffner  |  Expérience générale 
Évaluation :
2

Staff were friendly and helpful, but clearly exhausted and overwhelmed. UBox was not at all prepared when I arrived and then initially hitched to the wrong type of vehicle.

Elizabeth Zwart  |  Expérience générale 
Évaluation :
5

Manage and staff excellent customer service

Leona Patterson  |  Expérience générale 
Évaluation :
4

none

peggy nelson  |  Expérience générale 
Évaluation :
5

The staff was friendly, helpful, and efficient. I would recommend this UHaul Moving & Storage facility to anyone!

PATRICK K kelly  |  Expérience générale 
Évaluation :
3

Mold and mildew were found on a number of my items which I had to dispose of. I also detected the odor of such on a number of other items which I attempted to clean and keep.

Cassandra Bailey  |  Expérience générale 
Évaluation :
1

Reservation was at 10:00 am. My truck & boxes were not ready until 2:00 pm. I was given the wrong truck because my truck was given to someone else. One of the blinkers on the trailer didnt work.

katelyn clark  |  Expérience générale 
Évaluation :
5

Best Uhaul I have ever been to!

Vanessa Wilks  |  Expérience générale 
Évaluation :
3

Prices increased monthly due to "new paint" and "storage improvements." My things were covered in mouse poop after a week.

Rachel McMonagle  |  Expérience générale 
Évaluation :
5

Your company is excellent that my first time using u haul storage

Laura Rickenbacker  |  Expérience générale 
Évaluation :
5

Everything you need! The cost is starting to creep up

JOSE GONZALEZ  |  Expérience générale 
Évaluation :
2

Stop parking your trucks at the loading dock. Leave the loading dock available for your storage customers. Moving in and out was a major pain as almost every spot was taken by unrented uhaul trucks.

Daniel Baronofsky  |  Expérience générale 
Évaluation :
3

The ladders were broken and extremely difficult to move around. Besides that we were happy with our storage unit.

WILLIAM FORD  |  Expérience générale 
Évaluation :
5

I really felt comfortable with my furniture being at this location and the Staff is Awesome!!!

Demaris Arrington  |  Expérience générale 
Évaluation :
2

I felt that staff thought I was a nuisance to them. Bathrooms were out of order. Hours posted on the website are different than the actual hours. There were not enough utility carts.

Jennifer Pearson  |  Expérience générale 
Évaluation :
1

Layers of dust, grime on bathroom Well lit, but not secure. Garage door broken, simply covered via boxes I walked through, staff member (1) talked down to me for saying "I don't understand". Abysmal

Ronald Gomez  |  Expérience générale 
Évaluation :
1

The absolute worst customer experience of my life. I received no help, nothing was delivered on time, no agreements were upheld, and I this experience has ensured I will never use Uhaul again.

nathaniel motley  |  Expérience générale 
Évaluation :
2

Hard to find a place to park and not very easy to navigate around. Staff not too helpful.

James Hall  |  Expérience générale 
Évaluation :
1

This is an excellent property, well maintained and the staff is very helpful with the exception of 1 person on the property at 7:30pm Aug. 11th wearing a black shirt, very rude and intimidating.

WARREN DYMOND  |  Expérience générale 
Évaluation :
2

OMG 😮 MICE dropping...

sarita muhammad  |  Expérience générale 
Évaluation :
3

Our box was not ready on time, and we almost had to reschedule with the moving company to come back the next day.

john Jung  |  Expérience générale 
Évaluation :
2

The customer service rep (Andrea) was extremely pleasant and helpful. When I received my confirmation on the storage unit, the date was wrong. When I called back, another woman hung up on me and date

Nancy Hartford  |  Réservation 
Évaluation :
4

Good facility

grover thornton  |  Expérience générale 
Évaluation :
5

Merci.

Ebony King  |  Expérience générale 
Évaluation :
4

Restroom in storage area out of service. I tried to inquire about it with the girls there, they just waved me on to the front. Didn't get out of their seats. Their door locked. Long hot walk in July.

frances henry  |  Expérience générale 
Évaluation :
3

Charging additional monthly fees for 24-hour access is a scam. As, the facility is built to accommodate this service, it should be a basic inclusive ammenity. External security is questionable.

Jason McKay  |  Expérience générale 
Évaluation :
1

Staff was extremely unhelpful and did everything possible to circumvent trying to solve issues that customers brought to their attention. Front desk staff was rude and apathetic.

Darcha Exum  |  Expérience générale 
Évaluation :
1

Was forced into this unit because truck rental agent lied about unit being avaliable. Was supposed to get month of free storage and didn't. Sketchy part of town and incredibly unhelpful staff

Bentley Hensel  |  Expérience générale 
Évaluation :
5

No issues.

Jordan Murphy  |  Expérience générale 
Évaluation :
4

My moving experience to D.C. started as a nightmare. Even my UHAUL experience started as sub-par... enter Dawn. SHE WAS AMAZING. Returned my calls. Helped me to locate my U-box and got me movers. Thx!

Aiyana Batton  |  Expérience générale 
Évaluation :
2

taking out the system my monies went to someone unit walk to unit changes made, manager that handled it gave me my receipt cross my due date 6/6 said she was giving me until 8/6 I'm in pre-auction

Leona Patterson  |  Expérience générale 
Évaluation :
4

Pratique

Timothy Kant  |  Expérience générale 
Évaluation :
1

They tried charging me extra charges, I set up auto pay and it didn't take off which caused me to get a late fee, and they didn't even give me a notice or anything. People NEVER answer the phone line.

danyell osborne  |  Expérience générale 
Évaluation :
1

Everything about my experience with Uhaul in this move was terrible. I understand that mistakes happen, but there were mistakes at every step of this process, it was miserable and exhausting.

Ashley Stone  |  Expérience générale 
Évaluation :
5

The person at the register when I closed my account on 5/12/18 afternoon was excellent. She expedited me through the process.

TANYA ROBLES  |  Expérience générale 
Évaluation :
3

Although I never seen any mice, after cleaning out my unit as well as going through boxes and my belongings, there were mice droppings all throughout my stuff. Still sterilizing everything.

alexis alton  |  Expérience générale 
Évaluation :
2

Personals were very unfriendly.

Basilio Giurgola  |  Expérience générale 
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