Received fast service
Stephanie GCustomer Reviews for U-Haul Moving & Storage at San Pedro
Testimonials From Recent Customers
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Everything was good
RUBEN RNot a friendly place!! If you ask questions they are annound and just point rather than help you. No Communication what so ever.... The large truck I rented had no gas, I pulled up to the front office and spoke to one of the men at the door and he told me put gas in it!! I called office and explained to the Lady that helped me and she also told me to put gas in it I told her. When I return the truck is she going to reimburse me the money that's left over in the truck!!
Ann OWe received returned at 20' truck and doily. We did not receive a return email until this morning with a missing dolly fee
ELLIS BI was charged 24 hours for an 11 hour trailer rental. The folks at the location said nothing could be done to get it back to an hourly charge and I must be charged the full day because that's what the "autmoated system" does and "we have no control." I gelt taken advantage of and lied to and they used technology to blame deceptive trade practices. I find this to be pretty average for corporations and pretty shitty.
Brett VI had rented trailers in the past from this location at the San Pedro Ave. The other times, the experience was fine. However, this time, the dolly that I rented was very dirty and full of mud and the wheel's fenders were damaged. I tried to get another one, bud I was not allowed to get another dolly since the guys who connected the trailer toy truck said that this one was the one that was assigned to me. I called the UHaul customer service number and submitted a complaint. The next day, l got a call from one of the UHaul representatives at the San Pedro store apologizing about my experience. She mentioned that the reason that they were not able to provide me with another dolly (when they had two other ones that were clean and looked very new) was because the lights of those TWO tow dolliys were not working. I explained to her that it was very disappointing that they were not even able to even offer a quick powerwash to the dolly before me taking it. Very disappointed. Although she apologized, it is still very disappointing.
DANIEL DExcellent treatment from the friendly and attentive staff!
Raul GThese folks seem to be well trained at their job of taking care of customers
KENNETH PMy bueno cuando lo necesitaba Cuando es El pago?
LUIS M | Premières impressionsThe entire experience was great! The price of renting a trailer was just what i expected! I will be back to rent the same trailer at least two more times in the next 6 months since i am moving from Illinois back to Texas!
RAYMOND LThe truck was loud and uncomfortable. Would not rent this type again.
TINA MThe workers were polite and very helpful. Thank you for your service to the customer (me).
KEVIN AStaff very knowledgeable and friendly Terry was very helpful and efficient and has a great attitude!!
Marivel n | Expérience généraleThe customer service was extremely lacking in the San Pedro location
Logan CThe area for returning equipment needs to be marked clearly.
MATTHEW HGentleman that assisted us was very helpful, knowledgeable, and willing to help us…..great service
JOHN MThey were fast to charge but when a refund is due they gave me the runaround,, spoke to an English speaking person after a 45 minutes waiting time ,,they switched me to someone who speak Spanish not knowing I speak Spanish,they said it was my bank,,they got my information about my bank card on Monday and 4 days later no refund san Antonio
ALFREDO GThis was my first time ever being whit u haul and omg it was the best and the staff was really helpful thank yaw so much for yaws time
NOEL R | Expérience généraleUncluttered pickup and delivery point would help.
BOBBY SChido
DAVID MTodo en general. El horario, los precios, la ubicación está muy bien. Solo quiero comentar que el tamaño me parece pequeño así mismo es el techo muy bajito.
LORENA D | Premières impressionsJust keep doing doing what you doing Everything is great
FRANCISCO RWe followed signs to where (we thought) we were supposed to drive into to return the rental. There were cones in the driveway, but it was unclear as to why they were there. There were signs at the street and above the garage that indicated this is where we were supposed to drop off the rental. It wasn't until an employee came out mad and admonished us for pulling in through this location. He rudely said in a hateful tone that this wasn't the right place to pull into to drop of the rental. This was conflicting with the signs indicating otherwise. If they don't want people pulling into this location, then they need to either remove or cover up the signs. Also, not sure what happened, but the mad employee did not show that we returned the rental that same day we dropped it off (I wonder if this was intentional, as if he wanted to teach us a lesson). We weren't aware of this until another employee called us several days later asking if we were going to return the rental. We explained we dropped it off the same day we rented it in Corpus Christi. The employee on the phone said she'd talk to the employee and look around for the rental. It wasn't until later in the day that we finally got our receipt which we took to mean they found the rental. It stressed us out thinking we were going to be on the hook for the lost rental until we finally received that receipt. If I rent from UHaul again, I will find another location to drop off.
JASON TEveryone was polite and helpful.
James SDeclutter storage area
ROSITA BNo improvements are needed. We were seen promptly and finished the transaction quickly. As it turned out, I had thought I had ordered a hitch online, but it didn't happen. They had lots of hitches in stock, and we purchased one. The clerk, whose name I don't remember, was friendly and helpful. He installed the hitch, the trailer, and the wires for the lights and made sure they worked before we left. When we returned the trailer, the turn in process was fast and easy. Overall, we were quite pleased with the experience.
STACY RProcess the rental return the same day the vehicle is received. Do not charge for fuel when the vehicle is returned with the same fuel level it left with. I brought the vehicle back with MORE fuel than it had when I rented it for a couple of hours and I was charged 17 for 4 gallons of fuel. UNACCEPTABLE! I have photos to back my claim.
SHARON GBien
GABRIEL QThank you for safekeeping my mom's belongings for so many years until her passing. I appreciate it very much.
TRICIA C | Expérience généraleSo crowded with equipment. Took a long, long time.
Shirley SThis is the third time I have rented a U-Haul and I used the app to check in. I spent time uploading my license picture and filling out a lot of information. Then I went inside and had to do it all over again. I don't know why you guys even offer to let people check in on the app when they just have to go inside and do it all over again. What a waste of time.
CARRIE DRented a truck that had a check engine light. I had about a 2 hour drive so it had me scared something might go wrong. I did tell the uhual workers but they said it was fine.
JAMIE LThey did an awesome job on getting my rental ready and helping me out with everything so that I give them a five star rating
DORIS KStaff was cordial and efficient.
RONALD BI had no problems and the staff here are very nice and excellent at their job.
JANNINE G | Expérience généraleVery friendly people, so you know everyone is well paid. It's hard to find customer service where everyone is friendly and helpful, so kudos to Uhaul as a whole.
JONATHAN R | Premières impressionsExcellent assistance and support from staffers
DANIEL AEasy and quick filling of paper work done with personal phone links at the rental counter. U-Haul techs professionally attach, secure and check the equipment lights before leaving.. Will definitely go back to this location for future towing needs.
ROBERT DExcellent service à la clientèle
JULIO VVery courteous and well professional facilitly thank you
Joesphine J | Premières impressionsN/a perfect!
Jordan OHave more employees to assist customers.
LEONARDO CAwesome Customer Service
MARIA LOther than being told to drive the haul to the bay. Everything was great. I ordered any other customers should not be told to drive a haul to the bay. That is the responsibility of the maintenance person to do that due them being certified as mechanics.
PATRICIA LRien
DAVID DEveryone in this place are respectful hard working and have willingness to help!!! Excellent service ever!!!
FELIPE EIn this location nothing everything was great, but in other locations please tell the works that when someone calls to get information about a U Haul tell them they need to reserve it first. Because that happen to me and it was not a nice thing. If you want the whole store you can reach out to me at ruth_vt1981@yahoo.com
RUTH VOk
Gabriel QS.O.
RUBEN RLocation is in a very high traffic intersection.
MARTIN LThe young gentleman that helped me was very nice and helpful.
GEORGIA GMy frustration with all of this is that before I picked up my U-Haul in Elyria Ohio I informed the sales person that my destination had changed from Colorado city Texas to San Antonio Texas. Tell me why U-haul is charging me over $700 as a wrong drop off mileage difference. It was only 100 miles difference. On top of that, why didn't the Elyria Ohio location update my new drop off location before I left? The only thing they updated was my current address. They updated my destination address to San Antonio but not my drop off location to San Antonio. That makes no sense and furthermore, I had to call around for the drop off location because Elyria gave me a number to call when I got to San Antonio because they were saying that there were no drop off locations close to my destination popping up for Spencer in the computer and I would have to call the 1-800 number he gave me in order to get a drop off location in San Antonio Texas .
APRIL K | Premières impressionsThis is a large convenient location. I've rented from here several times. It was a Monday morning and not very busy, either when I picked up or dropped off. The 15 ft. truck I got this particular time was clean, but not in the best condition. Still, it was fine for a short, local move. A couple of staff were on their personal phones when I was picking up, which I found off putting. Further evidence of the erosion of social norms and professional behavior. Then again, it is just a U-Haul rental place …
CHRISTOPHER MAt first we were given a broken trailer. The customer service person gave us different one after we pointed it out. It was perfect!
TIMOTHY HYour two lady representatives nothing shirt of Awesome.! They were very detailed oriented ,polite ,professional,, and very helpful. My experience very good. Sorryaving problems with phone and other features, but yes I would recommend you to all. Thank you,very much.
angelina a | Premières impressionsFrancisca was super friendly and professional
DONALD HThe staff are very helpful.I will continue to have a storage unit there. Miss Zarate was always there to help.
Moises R | Expérience généraleIt's best to start the rental process online for a faster check in. It's seamless and so much easier than going into the location and renting the vehicle from the store. The return process is so fast and easy that it feels like "one and done". The website is easy to navigate, and all of the pricing is up front. I highly recommend.
DORI BI am a big fan of U-Haul! The rental process is so easy and streamlined to get the customer what they need in a timely matter. As a former employee, I also appreciate U-Haul from an internal perspective.
LARRY PYour store employees are not very competent or knowledgeable of there job.
Adam REasy rental process, nice staff. Would recommend this location.
Armando SWe went to just a pull dolly but they would not give one because of weight requirements. So we had to rent a truck from U-Haul and the pull dolly. The person that checked us out said that someone will bring the pull dolly out once we reverse the truck near the entrance of the yard where the pull dolly's were located. We waited 30 minutes for someone to help. Finally when we did get help the person didn't want to get the dolly that was on the paperwork because it was too far in the back so they made us go back inside to do another contract to get a dolly closer the the entrance. What should have been a 30 min in and out scenario turned into a 1,5 hours. I would not recommend this place and I would be telling all my family how horrible my experience was and how lazy then people here were.
ROBERTO MOne of the Spring clips on safety chains was broken. Yard guys both said they are not given parts or training to fix. Definitely will not come back to this U-Haul.
DOUGLAS KThanks
GERALD M | Premières impressionsGreat people to work with
RANDALL W | Premières impressionsFrancisca Zárate was so professional and friendly.. it has been 20 years since I have rented a storage unit and she put me at ease and settled my nerves.. All the staff was so nice and professional. I definitely will recommend this location to all my friends and business associates.
elsa c | Premières impressionsAll staff was so nice & polite. Made me feel very comfortable storing my belongings & turning in my rental truck!
Evonne N | Premières impressionsExcellent customer service team !
Angel m | Expérience généraleStorage not well lit.
HORTENSIA H | Expérience généraleFrancesca, the manager, is very sweet and was helpful. She is a valuable employee.
Vera B | Expérience généraleAs a service member who moved from one state to another, this experience was great. Female employee helped me and my family.
Hugo R | Expérience généraleThe manager Francisca Zarate is an excellent leader and respected by her team. You are fortunate to have her. I will recommend the San Pedro location to all! Thanks
Bonnie M | Expérience généraleThe entry Gateway to exit the unit is always blocked BY The car dolly's making it impossible to even drive up or get close enough to punch in code that opens gate so very inconvenient TO have to get out of car ! sometimes they completely block the gate entry way, I assume Customers Needs come second TO Business needs !! Also Sold me an OVERPRICED box TRUCK that as soon as I loaded my personal belongings from my storage unit that I had been renting for years , THE Truck was stolen from The lot DURING business hours and Manager was notified she said she had to call owner first &NOT TO Call POLICE?? I had 2 large $250 a month units and had loaded 1st units contents worth over $25,000. Of my belongings with the intention of loading the second unit which is why the truck was still parked at the store , but the manner in which it was handled Was so Rude unprofessional and mean !
Jackie H | Expérience généraleHope you fix the homeless problem in the storage area.
JANNINE G | Premières impressionsI have nothing bad to say about this Uhaul facility.
robert w | Expérience généralei was glad i found this place the new supervisor was so helpful nice and patient, understanding and real sweet spirited. especially when she commented everything is going to be okay!! i felt as if i already knew her i do recommend for you to get help by francheska!! thanks girly 5 starz
elizabeth r | Premières impressionsFrancisca is an absolutely amazing woman and an asset to both U-Haul and her community overall. She will go above and beyond to work with customers to help out however she can, consistently going the extra mile to exceed any and all expectations to give her customers a truly unique and inspiring experience that ensures they will return to this location because of the concierge-like service she provides.
MATTHEW D | Expérience généraleI was with this location for almost 2yrs and everyone was always veery friendly and helpful. I would definitely use this location again.100 %
Olivia C | Expérience généraleWent in
crystal m | Premières impressionsthese are hard working people. respect.
Benny V | Expérience généraleThis was our first time renting a storage unit. The unit was very clean.. some confusion over the unit in the very beginning because our first unit assigned was taken when we arrived, but the staff quickly resolved things. Getting in and out of unit was a breeze with our access card. Check out on the app was simple.
Lorie C | Expérience généraleMrs Francha She the best I wish Her blessings upon blessings..Great Person...Thank You again 😊.Have amazing day.
Angela M | Expérience généraleGreat U-Haul location and very helpful and friendly staff, I highly recommend this location.
JOSEPH A | Expérience généraleOnline check-in/out, free lock, self service access gate! What is not to like! This process was so easy and painless. Really makes a move that less stressful.
Forrest P | Expérience généraleHonestly, it was such a hassle dealing with U-Haul and I deserve some sort of compensation. We reserved a truck over a month in advance for our travel. The day of pickup, they inform us that there are no trucks available. I drive 30 minutes out of my way and town to pick up a truck they didn't even know was available until I showed up and reserved it. Then I had to deal with incompetent staff members at the facility to get a storage unit. I didn't end up even getting one coz the one I reserved was not available and they needed to get managerial approval to give me 2 storage units next to each other since the one they put me in was too small. After 3 days, I got nothing and needed to unload everything before my extension time was over because they didn't do their job and provide me with a storage unit as contracted.
Ann F | Expérience généraleThis is very hard for me to do because I just dropped off a vehicle. The only interaction I had was being told where to park ensuring there was nothing else for me to sign/do. I never went inside. I didn't do anything with the gate. I never saw hours of operation. I hope people look at these surveys. My recommendation would be to add a column of not relevant, or do a survey based on purpose of being at the facility.
Derrick P | Expérience généraleGreat service overall, Margaret Vasquez ruiz
MARGARET R | Expérience généraleMy storage door lock would not close all the way to be properly locked. The staff was very rude or short. The gate to get into the storage units was broken so anyone could get in. I did not feel like my things were safe or secure
Kelly R | Expérience généraleeasy transaction and process
JOSEPH A | Premières impressionsN/a
Linda P | Premières impressionsVery clean and excellent staff!
Sonja N | Expérience généraleThank you, staff was very helpful I will definitely use again in the future .
stephanie d | Expérience généraleFrancesca the manager and all the staff were and are super helpful! The price is great as well. Will recommend to friends and family!
Mason B | Premières impressionsStaff was helpful and friendly.
Frank T | Expérience généraleOffice manager was extra helpful
Christopher T | Expérience généraleGreat Customer Service
Angela M | Premières impressionsFriendly. Welcoming. Expert.
Benny V | Premières impressionsAbsolutely amazing team at this facility. They have an incredible company culture that shows when you visit.
Joseph A | Premières impressionsI was to thank Francisca, Samantha, and staff for being so kind and patient with my situation. They went above and beyond to make sure everything was resolved.
kiara r | Premières impressionsThe new manager Francesca is absolutely wonderful !
MARY J | Expérience généraleGreat experience not only renting the truck but getting storage, the process was snag free and it made my day a lot easier.
Christopher W | Déménagement en ligneSomeone had there storage stuff all outside where when I had already loaded and was leaving there was know way I could get by them so I had a very hard time backing out to go other direction. But I made it.
WESLEY E | Expérience généraleAgradezco que me atendieron en mi idioma español ☺️
alma s | Premières impressionsFast and easy deal! I really appreciate the help and info that the lady on front desk gave to me! And she speak Spanish too! So more personalized service and answer all my questions!
emaunnuel S | Premières impressionsNothing crazy but I didn’t have any major problems
JASMINE D | Premières impressionsVery happy customer thank you
brandon w | Premières impressionsI just want to say thank you for being so kind and understanding, the services was fast and anogh.
Anilu D | Premières impressionsEmployee/manager was extremely helpful in the return of the trailer and renting of the storage unit.
Pedro G | Premières impressionsS.O.
FLOR C | Premières impressionsI'm not sure what the ladies names that helped me out but they both were very nice friendly and knowledgeable about the qualifications I had I will definitely be back when I need a uhaul or storage great job .👍
salvador g | Premières impressionsI highly recommend this storage facility! They are secure and very conscientious! I accidentally left my unit unlocked one day and I had a phone call that afternoon alerting me so I could go back and lock it. I felt my storage items were safe and secure. Merci.
PENNY C | Expérience généraleI cannot express how helpful and nice everyone was for my situation. As a separating military member I was given so many options even when it was very likely inconvenient to the staff. They were always nice, helpful, and understanding when it came to working with me and the government contractors. I do recommend this facility to all my family and will continue to do so to any friend that is in the area needing storage service. Thank you to the whole team at this location. I have zero issues with anyone here. 100 % amazing team and helpful to your unique situation. Thank you so much!
Marc P | Expérience généraleVery friendly staff and very helpful I will continue doing business with yall again
claude h | Premières impressionsNice
IRITIE N | Premières impressionsThe new manager she very bad and rude
HANI A | Expérience généraleI put the lock on incorrectly before I left and I got a call the next morning saying that the unit had been secured and I needed to come back and put my lock on correctly. I appreciate the fact that it was checked and secured until I could get there! Merci.
PENNY C | Premières impressionsThe associates that run the front counter are awful. Both times I was in the front office the supervisor was in an argument with a customer. Each one of the could have been easily diffused but for whatever reason she kept pushing the customers to be more frustrated. It was awkward to stand in line and watch
Michael M | Expérience généraleExcellent service à la clientèle. I highly recommend this location.
Rebecca S | Expérience généraleA few longer wain times
GEORGE H | Expérience généraleAbsolutely best service I have ever received. Accuracy is on point. The staff was fanatic. I had a great experience, and they really went above and beyond for me. The staff member who helped me was very informative. She also accommodated my needs BIG THANK YOU to her, I would have not been able to move out of my apartment if it was not for her assistance.
DENISE G | Premières impressionsI was charged for a new chain because a part of the chain was scraped by the street. The chain was in excellent condition just a little discolored. The chain could have been reused over and over. This is not good business.
Mateo M | Expérience généralewould do business with U-Haul again.
richard e | Expérience généraleThe storage unit was the right size for what I needed. The staff was friendly.
teresa s | Expérience généraleWhen getting the U-Haul from Austin they did not bother explaining or helping with anything they just handed me the keys and sent me on my way the employees looked and acted like they did not want to b there. When I dropped off the truck in San Antonio the employees were more in a hurry to close and get out of there rather than taking care of the customer.
Katy Z | Premières impressionsAll my items had spider webs on it and was damp and the unit I had was suppose to be climate controlled it was very costly for my things to be damp and full of spider webs
TABRIL W | Expérience généraleWould use again
richard e | Premières impressionsA-1
Andres G | Premières impressionsI particularly liked that I had access to the facility whenever needed . Everything was secured, dry and well maintained.
michael O | Expérience généraleI just don't think that you should continuously get charged a late fee during your stay I was charged twice after I spoke to someone about my payment arrangement
TABRIL W | Premières impressionsLights do not operate when dark gate gets stuck open somtimes lots of ants
Gabriel F | Expérience généraleGood service
oscar v | Premières impressionsYou burned me 100 % Rapid City UHAUL, owes me $600 to say the least. Never again will I use UHAUl, YOU GOT TOO BIG FOR YOIR BRITCHES. Fair is Fair, and you played dirty
Elaine M | Expérience généraleEverthing was fine, but i only asked for one moving truck and lady at desk made me sign more than one paper/contract. She also took a photo of my Driver's License with her cell phone.
martha h | Expérience généraleI always choose this uhaul storage place it's awesome place. I'm happy with yall. Of.course I bought a house. And needed to move up a. Bit. Thank u for taking care of me. Love u guys
Christopher D | Expérience généraleThank you for your help
JOSE B | Expérience généraleAwesome customer service, Clean facility, well lit area also, and great location for me and my family
jerrell b | Expérience généraleThe young 18 yr old girl was very kind helpful and Awsome
Jackie H | Premières impressionsAwesome service
Matthew B | Expérience généraleThe person that I dealt with was very pleasant and helpful.
MICHAEL V | Premières impressionsWould definitely use again . Thank you!
edward c | Expérience généraleI like the people, they were friendly and professional.
Sonny S | Premières impressionsThe only issue I had was that I came home from Iraq and tried accessing my unit. The key would not fit into the lock. I tired asking several of your employees what was going on and nobody knew anything. I was told I needed a supervisor to cut the lock. A few days later the supervisor was available. Just so happened to be the same day I hired a locksmith. Supervisor cuts the lock. Turns out my wife entered the unit while I was gone, she locked it in the open position. Someone at U-Haul out a new lock on and didn't tell anyone about it or made a note in the system. So here I am, wasted 4 days trying to get into my unit and $50 out of pocket (locksmith fee). Other than that, you need more staff. There shouldn't be a 30-45 min wait to get a vehicle because you have 1 person working the counter.
Mario G | Expérience généraleThis was a great experience
stephanie d | Premières impressionsGreat over all
Matthew B | Premières impressionsEveryone there is very kind and helpful ! I have used you before
MICHELLE S | Expérience généraleCustomer service sucked long lines and long wait times. Older chubby lady is lazy you have incompetent workers.
Chris S | Expérience généraleWould be more beneficial and convenient for Customer's and Tenants if they could access there Unit 24/7 365 days a year.
Robert S | Premières impressionsIt was great. Thank you
ANDREW K | Expérience généraleIt was very good thank you
Mamie N | Expérience généraleMy Storage was very Dust and my below was water damage .I told mgr. he came and look at then call corp.and he said you would do nothing about but said my a Ins Claim no sorry poor services. Brenda Jackson
BRENDA J | Expérience généraleI been in the storage for a long time I have 2 units But I’m moving very soon from my other unit because you have a new kid working for you his name is Miguel We have so many problems with him And it’s not only me some people from different units have the same problem If you want to contact me my name is Oscar (210) 823-4438 Thanks
OSCAR G | Expérience générale24-7 accessibility to unit would change my overall experience rating for this location to excellent.
Victoria W | Déménagement en ligneThe service provided was good. Employees well trained and knowledgeable . Security was not evident…
Rene R | Premières impressionsAn employee use the F word and rats damage some of my things
Lupe K | Expérience généraleAwesome 😊😊
Robert M | Expérience généraleEverything worked out great!
CATHERINE V | Expérience généraleGot some quite rude phone calls about replacing locks. In addition, on the last day, got a similarly brusque call to immediately go fix the lock, because the door was only partially locked. Arrived to find no lock on latch (had just put new lock there one week before) and no lock on floor of unit that had been left there on purpose.
adrian g | Expérience généraleU haul saved my life with my all of my moving and storage needs
RICARDO D | Expérience généraleThey need more people or up date the system They take too long just to do a simple contrat On average is 1 hours per each customer
JUAN C | Premières impressionsMirriam on the u haul on san pedro was exceptional. She went above and beyond to help me out
Juliet G | Expérience généraleThanks soooo much for skill staffing
RAMONT G | Premières impressionsThe only comment I is when I signed up for autopay it failed to work twice causing me late fees. Only issue I had. Besides that storage was adequate.
Julio R | Expérience généraleWorst service ever
JANELLE H | Expérience généraleGreat facilities and staff
david w | Expérience généraleSo good
Khai N | Expérience généraleThere were a lot of issues regarding the storage for move. The upside is that the manager went far above and beyond to reach a reasonable solution. he called and called again any and every resource but ultimately he made something happen for us. During this time, he had put his lunch off, and was bouncing between assisting many other big issues with customers. It was only him and another worker. His name was Matt Kalinec, he deserves a rise and praise. Will be sending him lunch for the lunch he put off to deal with our issue.
Matthew F | Premières impressionsTengo dos bodegas con ustedes y me robaron de una herramienta y el seguro que tienen ustedes me quiere pagar menos de la mitad yo siempre cumplo con mis pagos y no se me hace justo lo que estoy batallando con el seguro que ustedes me están dando
OSCAR G | Premières impressionsVery simple process and good experience with office staff.
Damien T | Déménagement en ligneI've been using their storage for 2+mths now. And every time I come in, everyone is always so helpful and welcoming and in a content/relaxed/nice mood. If they can't help, they'll quickly direct you to who can. They actually messed up my storage unit reservation when I was down-sizing, and they completely took responsibility. They notified me quickly, fixed it, and made me feel like they really cared about me as a person. I greatly appreciate all the gentlemen I've came across there!
Breyanna I | Premières impressionsI had to return a trailer half way through my trip and upgrade to a moving truck and a car transport because my little Ford ranger was struggling to pull the trailer. Technically, because this wasn't where I was supposed to return it, it was a "wrong location" and I couldn't return it. But couldn't figure out where I could return it. I called 1800gouhaul and got transfered 6+ times. Each employee claimed that they didn't have access to the info I needed. They couldn't make changes and didn't know why the previous person sent me to them. I think each employee should be granted access to everyone's order, be able to see all their info, and make changes. Everything is online these days. I should be able to contact an employee in a random state and they should be able to tell me where I can drop stuff off and make changes to my order. Each time I called to figure out drop off locations there was a 10+ minute wait. Calling 1800gouhaul again, I wanted to change my drop-off location because it wasn't the same as the storage location. The telephone line said that I could change it online. I would have preferred to do it over the phone. But after another 10-15+ min wait, I gave up. When I went online, neither my wife or I could figure out how to do it online. We asked the guys at the storage location if we could just drop it off there? They replied, oh, no. If you do that, we'll have to charge you double. Fruatrated, we just took it to the other location and dropped it off. Storage locations are free for the first month. Unless you don't have a round padlock. Then you charge me 10$?! I already had my own regular padlock with me, ready to go but you said, oh no, they can't be that type of lock. It has to be a round one. When I went to lock it up, my lock fit just as well as yours did. That was a totally unnecessary move on your part. The self storage container had two tears in the roof covered in white duck tape. What if it rains hard? Duck tape won't keep the water out.
RAY G | Premières impressionsFacilities are clean and well maintained. The interaction with personal was professional. The only negative part of my experience is waiting in line for a long time to be served. This seems consistent with most of the U-haul stores I've been to.
ROGER D | Expérience généraleI love UHAUL
David V | Premières impressionsI came in from out of town and arrived at the Uhaul at 6:45pm, 15 mins before closing. I had called ahead of time and already had a reservation for a storage unit. The employee I believe his name is Matt at 5810 San Pedro, San Antonio, Texas 78212 was fast, helpful, and very thorough. He gave me my paperwork, access gate card and explained everything to me in 15 minutes. I asked him if business was busy,and he said yes, but he was calm and friendly. I appreciate this kind of customer service. Thank you Matt! Uhail, please give him an accommodation for excellent service, especially for being at the end of the day. My visit was on 4/29/21, check his name to make sure I'm correct. Thank you again!
Deborah P | Premières impressionsTwo different employees went above and beyond to help me with 2 mistakes that I made.
Marcella B | Premières impressionsDan is a highly-professional, efficient, and GENUINELY NICE and courteous manager, even with such an intense, demanding workload, with EXCELLENT staff: Terry, Marisa, Miriam, and Margeret (who keeps the units area aimmaculately clean). They are all like family now. THANK YOU, UHaul, for such wonderful people. Edward Eiland
EDWARD E | Premières impressionsEveryone was very nice, social, & helpful. They definitely saved me time
Breyanna I | Premières impressionsThey were always helpful, didn't give any attitude always saw them walking around the property
Heather T | Expérience généraleLatch on for was bent and required someone from the service side to open it everytime we were there. Always said that would fix but never did
John Z | Expérience généraleMiriam was amazing!!! She is so good on the phone, resolved ALL concerns and should be lifted up and recognized for her value to UHaul!!!!! Well done...
Steve D | Expérience généraleMe gusta la intención que dan
Wendy P | Premières impressionsExcellent employees! It was cold and many people were there to get propane. Customers were not very considerate to the employees who were working hard and fast,yet these employees kept thier composure with a smile. Thank you Uhaul!
Christina W | Premières impressionsI was treated good and all my questions are answered.
Julio R | Premières impressionsI was told I was enrolled in automatic payments and that I would be billed on a certain day, when I was not. Two days afterward I received a late charge and was informed I was delinquent. Wait times at the store were also frustrating. Each of the three times I went in and spoke to staff, I had to wait 15+ minutes due to there only being one person.
Christopher B | Expérience généraleMariam is absolutely outstanding and amazing!!! She works the issue and so customer focused.., Mariam is a credit to UHaul and is to be commended... Thank you Miriam!!
Steve D | Premières impressionsI had no issues with the facility. Staff were helpful and pleasant. Facility was clean and well maintained. Would use them again.
Mary C | Expérience généraleu haul is your best bet for moving and storage, very secure and they do great job of maintaining every thing. i will always use them for my storage and moving needs. they also have quality boxes and stuff to get the job you need done right. they get thumbs up from me!
Gerald J | Premières impressionsClassic scenario where the right hand didn't know the left hand had already done. Got there and Gloria asked for my information, tried to charge me another fee for the storage that I had already paid for over the phone. The gentleman I spoke to must have been new as he answered the phone telling me to hold on he was dealing with another, possibly irate, customer. I appreciate the 30days free. Maybe you all should give me another 30days for the inconvenience of having to provide info that was, or should have already been, in their database about my reservation.
DONNIE D | Expérience généraleStaff is rude and uninformed. They keep charging me for a storage unit I cancelled. The don't have 2 brain cells amongst them.
Mary G | Expérience généraleI have used U Haul, storage rental and truck rental,I am pleased with service and prices.
HECTOR M | Expérience généraleGreat convenience having rental trucks at storage facility also.
WILLIAM F | Expérience généraleI received excellent service. The staff was always very helpful and went the extra mile.
CARMEN R | Expérience généraleNow that I have most of my belongings in my possession. I have come to realize that I am missing several items, I'm missing my glasses and all of my sports memorabilia that I have collected for years.
sara p | Expérience généraleManager was helpful and very nice. Easy move in no issues.
yvonne G | Premières impressionsI had movers drop me at unit. They had gate card. I asked employee to let me out of gate so I could meet movers when they returned at the office. The employee said he could not open the gate. Not good
John A | Expérience générale.
ALEX A | Expérience généraleSmooth and excellent customer service experience
EDWIN H | Premières impressionsBest service for year 2020 Excellent best customer service very knowledgeable thank you for help the move easy for my mom!
Beatrice S | Premières impressionsI rented a large truck for a few days and got a free one month storage rental! It really helped out! Thanks so much.
Ginger A | Expérience généraleGood experience l
ORHIONMWEN I | Expérience généraleThe U-Haul customer service assured me Arrangements would be completed for my storage unit when I went to pick up the truck, that was not the case. So I arrived in San Antonio with a truck full of ...
Cynthia S | Premières impressionsOnly thing the first late fee kicked in pretty fast,but overall it was good and was close and convenient to the entry gate
Tomeca G | Expérience généraleHi, I wanted to get something out at night and I couldn't get in by the schedule. Tha's the only thing else all excellent,I will recommend uhaul to my friends, very professional
DAVID H | Expérience généraleNot a happy customer
DAWN M | Expérience généraleClean and well secured...staff could be a little more friendly but other than that perfect service
Kody J | Expérience généraleGood place to store things for a while but they do not prorate your fee depending on days of store, clean place no pest thats a plus when you are talking about storing your stuff for a long period
BARBARA B | Expérience généraleOn behalf of both my late brother David Sanchez and I, I want to thank all of you for the excellent service you have provided over these many years. Kindest Regards, Dan Sanchez
daniel S | Expérience généraleTony and staff really went out of the way to help meet our needs..!! Thank you guys..!
STEVEN C | Expérience généraleEveryone is very helpful
cynthia r | Expérience généraleIt took too long to complete our business there but in the end we were very satisfied with their efferts..
STEVEN C | Premières impressionsGood chair ruined due to moisture in storage. Also lots of dust.
PAMELA E | Expérience généraleAdam Pena is the best manager ever! He went above and beyond. We stored my brother's truck but he even helped me with my own uhaul issue at another branch. Huge Kudos! Definitely recommend this uhaul
VERA F | Expérience généraleRidiculously overpriced!!!
Deborah E | Expérience généraleThe U Haul representative was excellent in explaining and attempting to give Me the best deal possible. I probably had some dumb questions but the Person was so cordial and calm and just very thankful
Joseph G | Premières impressionsThis location needs a better system to man the incoming telephone calls. Customers are placed on hold for long periods of time.
Bernardo M | Premières impressionsThe guys there are fantastic! I would recommend them and their services to anyone who should ask. Keep up the great work!
SIMUEL L | Expérience généraleSome times a long line to get service but the staff does pay attention to the customers.
tom c | Expérience généraleGreat location and good service!
JOE J | Expérience généraleThey did a fine job.
Deborah E | Premières impressionsA friendly staff members.helped us in a very polite manner.helped us when we asked question’s.
Arlene S | Expérience générale100 %
James S | Premières impressionsThe staff at this location was so on top of everything I needed in my move back to MA from TX. Helped me above and beyond what was required. Thanks again guys!
Kara M | Expérience généralegreat support people. They know what they are doing
Warren G | Expérience généraleFYI - your trucks are ALWAYS DIRTY! My truck had milkshake in the cup holder. Looked like someone sneezed on the steering wheel. Windshield filthy. Just do some basic clean up!
Alexis H | Premières impressionsSome of the people that work there act like it’s a big bother that you were there trying to rent and take care business I got a messy truck and a trailer that had no breaks
robert g | Expérience généraleMonstered Out Over Priced Me
jesus c | Premières impressionsSan Pedro brought a U-box out to us in Canyon Lake so we never saw the facil, but our driver was GREAT! Right on tome, super efficient, friendly - we would totally do a U-box again and use them!
Adrienne S | Expérience généraleGreat service, would highly recomend...
Karen G | Expérience généraleBJ and crew were very helpful, prompt and courtious. I highly recommend them after personally doing business with them twice this year alone.
Willard S | Expérience généraleStaff will make sure you are taken care of
Rudy C | Expérience généraleWhen I brought the Truck back November 17, @ 6:45 a.m, the young man was real rude to me.
James S | Expérience généraleWe didn't actually visit the store location; we rented a U-box online. Great service by BJ!!
Stacy B | Expérience généraleTwo workers were to help unload the pod. We paid for this service in advance. No one showed up and no one from their office was helpful or even gave the appearance of wanting to be helpful.
john m | Expérience généraleDefinitely helpful in our days of need. Courteous and helpful.
jack b | Expérience généraleAdam is a true professional and makes sure the customer is taken care of. I was scheduled for storage at San Pedro and found out that the trailer was to be returned elsewhere. He took care of it.
Rudy C | RéservationExcellent
Irma M | Expérience généraleI never went to the facility. I spoke to BJ on the phone and she was amazing with helping me get my pods. BJ made my whole experience wonderful. I had issues in San Diego but the BJ went above. Excellent
Dawn F | Expérience généraleGreat!
Andres B | Expérience généraleReason for leaving was that it was too expensive compared to other storage facilities around the area. It seemed that no one at U-Haul actually mind me leaving due to monthly cost.
Jose V | Expérience généraleThis uhaul is such a rip off! Keep increasing the prices but have the WORST customer service. Actually, some employees act professional but most are rude including the manager Adam.
MANUEL R | Expérience généraleStaff not helpful, slow
patrick m | Expérience généraleI really appreciate your help in getting my storage shut down since I live out of the city and it was very hard for me to get there
pam s | Expérience généraleAmical
Kyle W | Expérience généraleNo problems, everything excellent
James S | RéservationPlease have another clerk available on Sunday and preferably a friendlier staff. Sundays are busy days I understand but we have moving obligations, no time to sit in line for an hour.
JESUS O | Expérience généraleThe staff worked so hard to get me the dates I needed for shipping. So friendly and helpful. Also, the best price on shipping I could find. Would not choose anyone else for future needs!
Mikelty C | Expérience généralenone
Harvey I | Expérience généraleExcellent customer service in the transfer of a uHaul box from LA to San Antonio. The coordination of dropping of the box at a storage facility went pretty smooth. Will definitely use them again.
Juanita w | Expérience généraleI rented a trailer with a broken tire,lost two hours at El Paso Texas Station for repair. And in San Antonio we attended a person with no experience and los 2 hours. The service was very bad.
David R | Expérience généraleI was very happy with U-haul at San Pedro. People were nice and knowledgeable. No complaints from me! Thank you U-haul for making my move to San Antonio, an easy one. SS
Sany S | Expérience généraleBj personally talked me through the process, if it wasn't for her there would have been mistakes made due to computer error.. thanks bj
Cherilyn M | Expérience généraleThis location was awesome. Such friendly staff that was prompt. The experience we had here in Texas was so much better than in Georgia. Thank you!!
Jessica P | Expérience généraleMy whole experience with the U-box from start to finish was above average! No problems no issues. Just hurt the pocket book a bit.
Regina K | Expérience généraleBox arrived at the dest. sooner than expected, which is good, but I was never notified. I tried to sched. pick up for the next day, but the yard couldn't get it ready until the next day.
Michel K | Expérience généraleI didn't store or visit the place. Wrong survey. However. I have an excellent rating bc of the folks I dealt with.
Jackie L | Expérience généraleAdam and Tony went out of their way to help me with everything I needed- storage, 2nd rental truck, blankets, cold water, etc. this location is the way it is because of them. 5 stars.
jeff h | Expérience généraleThe gentlemen who assisted with the unload were amazing, hardworking and I would hire again. Worth the month for their effort.
William C | RéservationThis location is severely understaffed on Saturday mornings. I view Saturdays as a peak time when maximum staffing is required. The wait was too long - I even had an "express check-in". Staff was nice
FRANK G | Expérience généraleI got charge for storage which I never rented. After several phone calls, I still received 3 late payments notice
Phuc N | Expérience généraleBeyond disappointed with lack of customer support and the leaving of 9 Uboxes on my land for almost a month because they do not have ability to come retrieve them but continue to charge me for rental.
TERRY C | Expérience généraleI would call my experience with UHaul a Chinese fire drill if it were not such a grave insult to the brave firefighters of Shanghai. We have attempted to resolve issues but have been ignored.
TERRY C | Expérience généraleI did recommend a friend who rented a vehicle and secured a storage. I had the best experience ever (done 3 x) with renting a truck and storing furniture. The staff at this location is amazing!!!
Shearone L | Expérience généraleBJ and the U-HAUL team made my experience painless and smooth. I am satisfied with the assistance and service from the staff. Merci.
Robert L | Expérience généraleUboxes came on wrong date,no one told me I had to buy locks,30+ wait times on phone,completely incorrect email so I nvr got any update,delivered to wrong location,and wrong date time, expensive gas.
Joel H | Expérience généraleVery helpful staff. Overall good experience with everything: the original storage, the transfer to San Antonio from California, speaking with main office & dealing with San Antonio staff. Merci.
sharon d | Expérience généraleGreat service, Alex I think was his name and Tony we’re great help
Anthony P | Expérience généraleRude, obnoxious, bad tempered, ridiculous I was called many times they harassed me by calling my cell while I was at work telling me my storage was due with late charges when I had already moved out.
Albert R | Expérience généraleAll good
Stephen R | Expérience généraleWe had an issue getting ubox out of storage, but they got it taken care of.
Jerry S | Expérience généraleTony was awesome , great costumer service and is really helpful to our daily life .
Jacob P | Expérience généraleVery long wait to access in store access information long line when there's other staff that could jump in and help out. Poorly team work!
Wanda R | Expérience généraleThe ubox delivery driver, BJ, was extremely helpful and timely. You have a great employee there. Please give them a raise and good performance review
James C | Expérience généraleWe did not visit the facility but had our U-Boxes delivered. Your service was AMAZING! BJ, our UBox contact, was so helpful and her expertise and ability to get things done on our behalf!
Amanda M | Expérience généraleU-HAUL has always been my choice for the convenience, secure feeling and professionalism. A big THANK YOU to the SAN PEDRO unit!
Rosalinda F | Expérience générale