Don't over charge for gas and make sure the readings are true. I made sure the gas was at the level it was when I got the truck and the guy flat out lied and said it wasn't. And charged me over $7 a gallon when gas is $5,65 a gallon for gas I shouldn't even been charged for to begin with.
Zachary MCustomer Reviews for U-Haul Moving & Storage at Sunrise Avenue
Testimonials From Recent Customers
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The man who helped me was not really friendly and he questioned me a lot and also seem really irritated when I asked for a card for my fiance it would put on the paperwork as someone who was able to come in. He also could have explained the security process a little bit better. Definitely could have had better customer service
Jamie H | Online Move InFriendly, helpful and professional
SANDRA MThe team was very helpful through several rentals and one storage unit. Facility itself is not the easiest for loading and unloading for someone with little experience backing up a trailer. This is especially true if it is busy.
Edward CI wouldn’t go anywhere else for my next move.
Cathleen BBad exhaust leak from the muffler.
Richard THave a formal complaint in to corporate. Jaxon at this location is an awful staff member. I will not be back here and will make sure anyone I know avoids this location as well. Extremely disappointed and let down by this location.
Christian B | Expérience généraleMake sure they go over the fueling part completely .it cost me 25 dollars extra cuz they didn't explain it correctly..
Ed RHighly Recommend this facility for your storage needs! Very clean! Second floor unit was no problem with elevators and handy carts for getting your stuff in easily. Top-notch security is a plus, in my book! Love the aesthetic of the old brick building… reminds me of Monsters Inc movie.
Kathleen B | Premières impressionsAnother location with great service! The U-haul customer service representatives were awesome.
Kymberlyrenee GWarn the app users when returning trucks DO NOT FOLLOW THE INSTRUCTIONS ON THE APP!! The app instructs you to FIRST put the keys in the cargo box, lock it, then scramble the lock…which I did…all 3 doors. The app then says to take a photo of the mileage!! Lol. Also, I was charged for 7 gallons of gas for 39 miles, even though I filled the tank to the brim, and attached my gas receipt with the key. The gas meter still shows 3/4 to 7/8 full even after topping the tank off. Fortunately, the gentleman at the store corrected the invoice without hesitation.
Jeffrey MPrice advertised was 3X less than what I actually paid. Hidden fees add up quickly
Debbie JJaxson was extremely helpful Rich and his staff made my rental easy Highly recommend this U Haul location
Lawrence JJaxson J. Was very condescending and rude me and my sister came in to rent a truck & in the middle of the process he says very loud to his coworker "is it me or does it smell like weed?" With an attitude. First of all if you had a problem why rent the truck out to us? Second of all wtf was his coworker supposed to say or do? He's lucky I needed the truck or I would've cussed his ass out I'll never come back here.
Taleaha HWonderful customer service! When I picked up the truck at the Placerville location, I had the worst experience but turning the truck in here at the Sunrise location made my day. The general manager checked me in, waived the 12 extra miles fee, and made it so simple and easy. Awesome general manager, awesome customer service, cares about his job and the customer's he serves. I really appreciate his kindness to me after a stressful day. I highly recommend this location.
Elizabeth YThe POS was not immediately available to process my receipt. The rest of the experience was uneventful.
Marshall PMy reservation was cancelled within mins of me arriving mins late. I was given the wrong trailer and told Im lucky I wasn't arrested. Why??!! Why would I be arrested for your guy putting on the wrong trailer on my car?! That's not the trailer being stolen!!!!
Brenda MThe truck we rented had a leak and rain water soaked our furniture including an antique desk
Rebecca IEverything cool!
Scott WPeople are great
JOSHUA JHad my unit for 3yrs. Had zero issues!
mike w | Expérience généraleAbsolutely Adore the guys at this Roseville location! Their customer service is A+, Top Shelf, 5-Star…Simply The BEST!… Moving is pretty stressful but these guys are super knowledgeable & willing to help… and really Fun! Thank you for an Excellent Experience!!
pam vGreat customer service overall!!!
Jaylene RVery easy pickup and drop off procedure. Truck was clean and ready and exceeded expectations.
David JThe Worst Customer Service!!!!
Joyce HThe business was clean. The 15ft truck was pretty beat up at 166K miles.
Richard HJust be the way you are so polite and helpful and when in need carry boxes to my car I will always tell my friends that this is the best place to go.
emma oIt always looks and smells so clean when you go in there very professional should have gone there a long long time ago but I've lost my belongings at sentury. Much cleaner much safer much more secure
WENDY M | Premières impressionsgreat customer service
SETH MThis building is in beyond poor condition. There are homeless persons living in the building. There are multiple areas within the building with leaks and some areas are flooded. I have always had great service with Uhaul and thought I would try one of their storage facilities. To say I am disappointed is an understatement. I was in a pinch to get my belongings out of a dangerous situation and into a storage facility (I am renting three units from uhaul) but I am very concerned about my belongings having water damage and will be looking for a non- facility to move my belongings to.
ANDREA P | Online Move InWas told I had a "Guaranteed reservation" a week and a half prior then it was switched the night before. I also was unable to pick up the truck at 4am using 24/7 app, thus lost 4 hours of work and had to rent into the next day
Patrick HEverything was amazingly smooth and easy. The check-in was so easy and the staff here are extremely friendly and kind.
Kirsten MIncreasing the rent a month and a half after I begin my business relationship with you guys is why I moved out. I understand demand, but I would've been a long-term renter.
Jean MLarge facility with easy access. Spacious, well maintained lobby area. Easy drop off. Received help in rescheduling appointments for another truck rental.
Armando RThe customer service for both, pick up and return, were outstanding. They were professional, courteous, and speedy. The vehicle was clean and operated flawlessly. I appreciate the the use of good equipment and reasonable rates.
Michael RVery great customer service
Johnnie TI had a great experience. I believe the person that helped me was a Keith or a Kevin, or some "K" name. He was extremely helpful, pleasant and efficient. This was one of if not the best experiences I have had at a rental/moving center ever! The truck was great and the process both with the app and in-store was seamless and easy.
Matt PVery professional and efficient. I was in and out for pick up and drop off.
Jeremy GThe boys at this place was very friendly, I would go back and rent from them again ,and the facility was clean and fresh, thank you 😊 from these two seniors
James SOutstanding customer service
David FStaff worked quickly, courteous, proessional
Kent MThank you! Great customer service
Debbie GI rent a trailer a few times a year and the team does great!
Charles GGreat experience. Roseville Uhaul personnel were extremely helpful and thorough. Will recommend and use again! Jason Rapelye
Jason RSuperb customer service on the phone with both Rubin and Justin, and in person with Viola (hopefully I remember her name correctly). She was very kind and helpful and knowledgeable and efficient. She really went the distance to address my needs. It was seamless. It was good old fashioned customer service. I often lament the disappearance of it. From truck rental to storage to drop off of truck …all uhaul personnel were positive and friendly and helpful.
BILLIE L | Premières impressionsThis location and service was excellent. And your employee Viola B was so amazing, helpful and courteous. She should be recognized for over and above service to your customers.
Anthony BThe young man that helped me was very knowledgeable and got me on my way quickly. Excellent experience.
Keith YVery easy check in and check out of storage units.
Chynna B | Expérience généraleThe guys at the Roseville location did a great job ! Helpful , fast and helped me get everything hooked up ! In less than 30 minutes I was on the road !
Raymond LEverything went as planned. Person who waited on us was very helpful and competent!
Ellen BMaybe some coffee and donuts ?
Ed RWith all of the excellent security in place, why not have this facility 24-hours? That would make it much more convenient for those people who have large homes to move into a storage unit.
Carol S | Expérience généraleOther than my receiving two 5x10x8 storage units in place of the one 10x10x8 that I had rented, on-line, my overall experience has been good. But, my initial response to receiving something, other than what I paid for, was less than good. It was quite poor, actually. Especially after finding out that splitting a large unit into two smaller units is standard protocol! However, a day l8tr and the facility made good by moving my contract to a 10x15x8 and only charging me $30 for the difference. There by earning a 4-star rating. Thank you, Claude. You did great and you are going to go far in everything you do. God speed.
carol s | Premières impressionsFacility is top-notch and well run. With good security. The employees actually care about their customers, and it shows.
Carol S | Online Move InUHAUL is a good operation
Aaron BMake sure your open air trailers are cleaned out by the customer and if not, charge them to clean it out. My trailer was pretty clean, but had some leaves in it. My use case was moving furniture. I had to use an alternate trailer when connecting because the one I was assigned to was filthy.
Brad DGreat staff. Nice truck. Will always come back to the oak ridge location.
Patrick FEveryone who worked here was so helpful and kind!
Averelle R | Expérience généraleThe customer service and promptness in getting attention were good. The trailer I rented was dirty inside as if someone hauled livestock. The representative offered to blow it out but I wanted to get on my way.
Kevin BEveryone that works there is super nice they always take good care of me and are always very professional
KELLY AStaff is very friendly, and the facility is very clean and secure.
Christian E | Expérience généraleViola & her team are fantastic..! Always friendly, extremely helpful, excellent location, tons of supplies, easy to get into & out of this location with a truck & trailer. This is the cleanest U-haul facility I have ever been to..! Five stars…. ⭐️⭐️⭐️⭐️⭐️ Thank you for always providing excellent customer service.!
Judi GEveryone was very friendly and accommodating. The staff was expecting me when i came and the checkin process as easy. I have rented from different facilities in the past and none have beeb as easy as this one
DEBRA TThe staff could be a bit friendlier. Specially I'm guessing the maintenance man. I was going to put very nice brand new items that I no longer needed in the recycling area. He told me I couldn't. I asked him why considering I just watched other people and he didn't stop them. He told me they didn't need my trash. I told him it was not trash and it was very useable Expensive things. And he said to take it with me and find somewhere else to throw it away. It was an unopened box of pans and an unopened weighted blanket. Far from trash.
Tiffany A | Expérience généraleThe staff of the front desk really helped me understand the process and options with the unit
daniel L | Online Move InRichard. I appreciate your professionalism, focused attention and superior care you afforded me, which equated to an Excellent service rating. However, I need to share why I only entered Above Average rating overall. Yesterday while checking out, I received some inappropriate and snarky language from the two young men when checking out of my unit. Upon stepping up to the counter, I stated, "I would like to formally check out of my storage unit." Whereby this young man asked, "Do you want to check out formally or informally?" And then alluded to a device he had under the desk, suggesting a 'formal' checkout might incur a 'physical' action on his part. ??!!!!??? In a word, 'hostile' is the operative that comes to mind, and was my interpretation. [There were some smug comments between the two of them after this, that I tried to tune out.' I countered the young man's comment with something to the effect, "I can do either formal or informal with my Aikido Jo Stick." He quasi-settled down after this. Yes, overall, I was flummoxed. Honestly, I don't know what to tell you, but I really did not appreciate the manner in which he conducted himself with me. Sorry to have to bring this to your attention.
Kimberly K | Expérience généraleFriendly and helpful staff. Checking in was a breeze.
JOSHUA B | Premières impressionsExcellent and friendly. Ruben and Jaxon were helpful and pleasant.
COREY T | Premières impressionsI have been very pleased with this location. The staff is so friendly and so very helpful. I will certainly use them again and recommend them
Sharon M | Premières impressionsStaff (Greg and Carl) were awesome. I'm so glad I chose to get a storage container here. I have piece of mind that my items are safe and secure.
MELODY M | Premières impressionsOur unit got broken into and we never got offered a free month or even an apology....we had many things broken and some things stolen and all they said was to right down what was missing 🤦♀️
Josette C | Expérience généraleTruck rentals are easy, nice, and I would use again. The facility has rats and/or mice. This was evident when we first moved in and a large rat trap was in the room. There was evidence of rats when we moved everything out, some feces and urine on items - gross. However, we did not read the sign that said no food stored, and there was a couple of boxes with chips and other items. So, perhaps we contributed to the excrement presence. There was NO LIGHT in the unit.
Gary F | Expérience généraleRichard and Carl were attentive, professional, and super duper at assisting me today. Seamless.
Kimberly K | Online Move InThe staff is amazing and they were very accommodating. Security over there has my thumbs up and I would absolutely recommend.
DAVINA B | Premières impressionsThis location staff is always helpful and quick to respond to any issues they we’re very helpful when finding me a proper size unit for my needs I would definitely recommend this location
JENNIFER K | Expérience généraleLots of water damage on floor inside of building
Megan L | Expérience généraleSeems like alot of water on carpeted areas of the floor. My particular unit seemed dry and was not carpeted.
Megan L | Online Move InThe biggest problem was my stuff was so dusty . I had stored my stuff at the storage place on Garfield and it never got so dusty… it was a bummer to have so many things that I will end up getting rid of or having to get it cleaned by a professional…. :-((
Casandra B | Expérience généraleAll you need now is a “temp residence inn” on the property or next door
Gary F | Online Move InSo glad I got a storage unit
Keith B | Premières impressionsStaff was very helpful .
TERESA C | Premières impressionsYou guys should put a lock on our unit and made it difficult for us to get to our property and when you're managers checked, we were all paid up and current. So you obviously have a disjoint and servicing units.
Raymond O | Expérience généraleShe found me the size I wanted. Not too far from door love it. Thank you, Terrence Shaw.
TERRANCE S | Premières impressionsClean, nice storage facility. Good security system. Easy access fir customers.
david d | Premières impressionsExcellent staff. Friendly and helpful. It made the experience better
Thelma S | Expérience généraleI was mistakenly charged for two units instead of the one I ordered. I contacted the customer service representative to address the issue and was assured that everything was resolved. However, I later received a notice for a late fee, despite already paying my monthly dues. I promptly responded to the email, explaining the problem, but instead received a lien notice in return.
Geary S | Expérience généraleThe owner & the staff are very knowledgable friendly & accomadating. Highly Recomend. 10/10***
Terry F | Expérience généraleI had a great experience all the way around. However, I did smell rotten eggs at the entrance that leads me to believe you might have a gas leak. I'll report to the front desk.
MARK S | Premières impressionsI moved in online but when I showed up to move into my unit, there were locks on it with a note saying, please come to office. The office was closed so I called the next day and the workers told me that they couldn't see any of the notes in the computer from the manager so I would have to wait until a different day when he came back so I have been moved in online for maybe a week, but I haven't been able to access or move into my unit at all yet my move in date has not been reset to reflect my actual move in as I'm being charged for all these days I have been denied access to move in….horrible experience. Where am I suppost to put all my stuff since I have been mislead to believe I had units available to me that are actually being withheld for unknown reasons.
Thomas N | Online Move InI was told I would be provided w the standard discus lock, which was not available upon move in and I had to purchase one
Danielle D | Online Move InMy locker does not lock.
SUZANNA S | Premières impressionsUpset/angry, my unit was broken into by cutting through the top wire grid where intruder entered and ransacked through my bins/belongings and stole a jewelry ring box filled my 12 white gold gemstones rings and white gold diamond earrings my dad had given my mom.
Helen B | Expérience généraleI had a really good experience while storing my stuff at this location. Staff was always helpful if I ever had a problem. The building always is kept clean. The only two things I would say that could possibly be worked on is the U-Haul portal where you pay your bill. I'm sure that the guys are at the location that I was at have no control over this complaint, but if it ever goes up the ladder, sometimes it's difficult to set up auto pay or even logon. And the only other thing that I would say that was a disappointment was that I couldn't have my rent prorated (and partially reimbursed to me) for moving out of my storage a week early. i'm not sure if it says that in my contract or not but I would've planned better if I was aware of that. Overall great doing business with you.
ANGELA A | Expérience généraleThe owner & staff are all knowledgable and friendly and helpful. 5/5 stars +
Terry F | Premières impressionsRichard (Mgr) was very helpful and sympathetic due to the break-in. He walked us through the process of filing a claim and helped us move our remaining items left by the thieves. We chose this location due to the fact it has a key card entrance, cameras and security guards in the evening. Unfortunately the thieves were able to bypass the alarm system. I'm not blaming anyone except the thieves but I think security guards should be making regular rounds checking for unlock doors and suspicious activity.
perry l | Expérience généraleI lost my everything
Paul D | Expérience généraleOnce, I spoke with an employee in the store, he was extremely helpful and I now know what to do
Sierra L | Online Move InDylan and the manager Richard were great. We were shown several units in the size range we wanted and got to choose which one and which location in the building worked best for us. The sign-up process was quick & easy, and you can't beat 1st month free plus a free lock. We brought our first load back that evening. I was pleased to see a number of carts available, so we got the pickup unloaded in one trip with 2 carts. The long hours will be convenient when we need to pop over and grab something or drop something off. I have no complaints. Merci!
Scott G | Premières impressionsOnly concern was the after hours access, people hang around the entrance and that didn’t make me feel safe.
MARY C | Expérience généraleBest Storage Facility Ever! I really mean that; Whoever manages this place has done a great job of hiring the most down-to-earth, good, a⁵þ⁵ friendly staff. They are always willing to work with u, no matter what. I Love This Place.
Larry N | Expérience générale😎👍
Leo J | Premières impressionsJoseph Hinkle gave excellent service. He was knowledgeable and friendly. I would highly recommend this location. All other staff was accommodating and helpful as well.
SABRINA B | Premières impressionsI needed a storage for a number of tires that wouldn't be convenient going from the parking lot to the second floor (the only available space at the time) and it didn't work out. However, your staff, I guess her name was Viola, was extremely friendly and informative during our interaction. Hopefully, next time when I come in for a truck rental, things would work out better. Thank you so much. Matt V.
Matthew V | Expérience généraleThe staff was amazing. The front desk woman that helped us went above and beyond, and was so friendly. The staff that was working when I first signed up. We're very helpful and meetings feel comfortable and easy. The gentleman that was working, even helped me with navigating some thing on the van rental from the other storage. Definitely was an awesome experience.
AMANDA M | Premières impressionsAll I have to say is Robert was extremely professional and proud to help us with all of our moving needs. I would recommend this place just because of Robert amazing service.
Edward B | Online Move InGreat place
David A | Expérience généraleSince I was able to drop off my rental this was a great solution. Everyone was very helpful and the process was quick.
James B | Premières impressionsVery Kind hardworking & friendly staff.
Vicki D | Expérience généraleVery friendly staff. Always very helpful.
Rene A | Expérience généraleWhen I first got the storage unit they told me I would have one huge storage. They ended up giving me two. They told me I would pay for the price of one which was a lie. I have been paying for the price of two storages this whole entire time. I could never get anybody to call me back. When I did they suggested I switched to a different storage wasn't happening
Aprail L | Expérience généraleThe staff on duty during my check-in were so helpful and accommodating. This move was very overwhelming to me and your staff could not have been more patient and understanding. I have already recommended your facility to family and friends and will continue to do so. THANK YOU!!!
Angela M | Premières impressionsMy unit was robbed
Jacob B | Expérience généraleThe process of renting/returning a van, and obtaining a storage was easy and efficient. Je la recommande fortement.
Karen S | Premières impressionsThis was such an easy experience. I loved the convenience of being able to rent a truck, hire movers, and store my belongings all in one step. The staff at this location was incredibly friendly and helpful-from helping me find the right size storage unit, to replacing a lost keycard. They were responsive and available any time I had a question. When I accidentally left my lock behind after moving out, they saved it for me to pick up!
Crystal M | Expérience généraleI had water in my storage unit from a leak which was supposed to repaired last year which wasn't ruined my furniture I got the runaround nobody seemed to know anything or how to fix the problem or what to do I have a claim into my insurance I will never recommend anybody to your U-Haul storage units for that reason and word of mouth is huge not only that there was a bunch of dirty tweakers hanging out there was never enough carts and it smells like mold
Constance C | Expérience généraleWe were in storage unit 2373 and when we moved out on January 28th, we found the floor to be wet. The smell was unbearable and the bottom of many of the boxes with our clothes, pictures in frames, dishes and other personal belongings were wet, musty and destroyed. When we picked up the wet boxes, the bottom fell out and our clothes and other items fell on the wet floor. The clothes were already wet and smelled. Some of the dishes and frames broke along with other items. We are still sifting through our personal belongings to assess the damage. After we finished cleaning out the storage unit, I immediately went to the front desk to report the problems. I took pictures and presented them to one of your employees at the desk. He didn't apologize and just told us that we didn't request the U-Haul insurance. He was rude and unhelpful. So I waited to speak to a Supervisor. Viola who was the Supervisor on Duty. She did seem a bit more sympathetic and asked us to send her the pictures to her phone which we did at the moment. She confirmed she received them and looked at them in front of us. She seems disgusted with it all and told us that the building was an old hospital (?) which made no difference to us...I told her that this was negligence on behalf of U-Haul and it was their responsibility, from a service perspective, to make it right. She seemed confused and admitted she didn't know what to do. She did not request to see the damage or visit the storage unit. She only told us she didn't know what happened in these matters and she would have to talk to her Manager Richard Gangwish. She assured us she would be in contact with us as soon as she knew anything. I told her I felt it was totally U-Haul's fault and they needed to fix it. She assured me she would attend to it ASAP. I was also concerned that she might rent the storage unit out again without having it cleaned up. She acknowledged my concerns and said they would get a cleanup crew on it immediately and ensure it would not be rented again until they identified the problem and made sure it would not happen again. I also made an extra special effort to get out of the facility by Jan 28th to avoid getting charged for the next month. She assured me there would be no charged and she already cleared this with her Manager Richard Gangwish. Yesterday (2/7/23) I received a notification from U-Haul advising that I was late in paying for the facility for the month of January and was assessed a late fee attached to the monthly fee...I called Richard yesterday and he answered the phone. Viola was apparently there and heard Rich refer to me as Mr. Stoll and she immediately told him that she knew what that was about. Surprising to me, it appears that no action had been taken. The claim had NOT been completed or submitted which I had asked Viola to do back on Jan 28th when I moved out of the storage unit. Rich was apologetic, told me to ignore the bill as I owed them nothing and promised to get the claim going immediately. I received a call from Courtney in the U-Haul Claims Department today (2/8/23). She was nice and apologetic as well but only just got the claim and was working on it. I had to go through the entire story again with her and now I am awaiting more forms from her to fill out. I asked if Viola had sent the pictures and she said no...She also questioned why I couldn't just run this through my homeowners...I had already talked to my insurance company and they informed me that this was negligence on the part of U-Haul. They should have never rented a storage unit that was faulty to a customer and they should be happy to ensure they correct this error if I was a valued customer...I had other troubles in renting the truck as well at the Sparks, Nevada location but it was unrelated to this incident. I encounter service issues throughout this experience. To me it is very clear that this was negligence on behalf of U-Haul and a good service company that cares about their customers should do all possible to resolve the issues. If my personal belongings were damage as a result of our handling, I would understand. But you rented me a storage unit that was not fit to be rented and, as a result, our belongings were damaged. Courtney told me she would follow up and have them go check the storage unit? It is almost two weeks later, and this should have been taken care of immediately. If they have not checked the unit & corrected the leakage in this storage facility before renting it again causing damage to another customer, shame on U-Haul. I have clothes that stink that need to be drycleaned if they are to be salvaged and broken frames & dishes that need to be replaced. We have moved from Burbank, CA to Sparks, NV and these are our personal belongings, some with sentimental value that are priceless. Hope U-Haul will do the right thing here and resolve this matter to my wife and I's complete satisfaction. Thank you. John & Kathy Stoll - 818 967-0998 jstoll68@gmail.com
JOHN S | Expérience généraleCustomer service and staff were always ready to help and find a solution to issues and made it a priority then and there. I felt extremely well taken care of and loved doing business at this location for both truck and storage rental and would travel to this location to do it again if I could. Hats off, Thank you for all your hard work and service.
Ryan D | Expérience généraleThe staff was very helpful.
Patricia W | Premières impressionsI'm very happy with the price and the unit. And safety of my things.
Sara s | Premières impressionsInside storage area needs to be cleaned up. However, the guy working there was very nice and helpful. 5 stars for him.
Nanette G | Premières impressionsThe representative that wrote my contract was very respectful & knowledgeable. What was very discouraging was watching & listening to the site manager Richard , speaking in a belittling aggressive tone , to another lady in the lobby over her billing, Instead of being professional & respectful to the lady. If it wasn't for being in a last minute need of storage, it definitely made me reconsider this location. ( RISE ) respect, integrity, service, & excellence.
JOSEPH B | Premières impressionsRichard, your kindness and caring helped me through a very rough time. Your professionalism, combined with your personal empathy, brightened my day. Plus, I've never seen a cleaner restroom anywhere!
RHONDA P | Premières impressionsJustin and Richard weee professional, knowledgeable and friendly. They made it hassle free, answering all our questions and reassuring us about the safety of the facility. Job well done. Great service!
JOHN S | Premières impressionsMuy amables
Hugo O | Premières impressionsBest customer service I've had a in a long time. These guys were professional, personable, fast everything you want.
Patricia C | Premières impressionsRaining heavily … roof leaked into my storage unit. Please fix your roof.
Alan S | Premières impressionsThey always answered my questions and worked quickly to resolve any issues.
SUSAN S | Expérience généraleI have one big gripe. I had this unit for a little over 3 1/2 years and every summer the inside of the building wasn't air conditioned. Making any work in the building Unbearable. I almost fell out one year. It was crazy hot in the building. Huge oversight in my opinion and the staff acted as if there hands were tied. I mean your literally paying for in door storage and that should be a obvious thing to consider.
Joseph z | Expérience généraleStorage was great, ubox experience was below average.
Zora G | Expérience généraleViola and Andrew and the head man (Mathew?) were excellent. And Viola was very helpful closing out the account. Merci.
John M | Expérience généraleSomeone broke into our storage area. And when the alarm went off, no one on the staff chose to investigate. I WILL NOT be suggesting your facility to anyone and I will be providing this review to every review site available.
JAMES G | Expérience généraleThe Manager was awesome in helping us close out our long term storage units and the staff at the Sunrise location have been simply amazing throughout a difficult relocation cycle for our family!
Michael W | Expérience généraleMy initial at experience at this Uhaul was terrible. The person who rented me a truck and unit was very unfriendly. I had movers I was paying by the hour and which I told him. The unit I received had a pipe in the middle as well as holes in the floor (you could literally see the basement). After explaining the terrible experience, Violet or Viola (I apologize that I didn't catch it correctly) was able to change my entire experience. Thank you for great customer service.
catharine m | Expérience généraleSo iam still not clear on all the details of what happen my daughter arranged help threw uhaul the help showed up but they were high the loaded up the truck like they never done it before and scratched furniture then my daughter was told that the help was not going to be there to unload that was set up for another group that never showed up so my daughter who is 40 and my wife who is 65 had to unload the uhaual they both are completely exhausted and sore what a complete disaster and uhaul was apart of it once we get all the details we will be filling a law suit .!!
DENNIS G | Expérience généraleA little expensive.
Sujit J | Expérience généraleThe staff was the best!! They accommodated us with every request. I will make sure to use this location if the need ever arises. Merci.
Roberto I | Expérience généraleThe facility and desk service were great although under-staffed chronically. Receiving and documenting monthly payments were LOUSY. Staff turnover is high and so every turnover caused issues. Good people. Lousy system. I've stored elsewhere issue-free for years (and in fact have had a large storage for the same length of time in Folsom, CA at Superior). I left U-Haul yesterday due to this company's inability to credit payments made on time. Hassles and threats are not worth it.
Laura S | Expérience généraleI already had a reservation approved through Uhaul when I arrived at the facility. I was renting a truck and wanted to take advantage of the free month of storage. The associate was unwilling to honor my reservation stating some policy even though his co-worker told him he should. I told him I was in a hurry and he was adamant that he wasn't going to honor the one month free. He made me place a call to their transport department who did honor the reservation but really it just felt like a power trip. I would recommend giving your employees the discretion to make small customer service decisions because I will now go out of my way to find other locations when renting a Uhaul or needing storage in the future.
catharine m | Premières impressionsAwesome
Sam N | Expérience généraleRichard was really great with helping us find a unit that worked for what we needed.
Andrew H | Premières impressionsLove the staff, guys did so well without having a manager on site. A special thank you to Sebastian and his team for the help!
Liza L | Expérience généraleIt's needs to be lit up. I'm a female and will not enter the facility alone. Not enough escape exits and with it being cement walls it's very creepy when you deep in there. I refuse to enter the buildings alone at night time. It sucks because I often need in there past dark time.
Lora S | Expérience généraleI worked closely with Julia while she was there, and now with Jennifer, and I give them both a big thumbs up!!!!! Great customer service! Merci.
Jennifer M | Premières impressionsJennifer, the Asst Manager at Sunrise Ave was incredible. Responsive to my needs, attentive and fully professional. She took care of everything quickly and efficiently. I strongly recommend that you do everything you can to retain this finest quality employee!
Steven H | Premières impressionsA clean, well-lit, secure facility within budget that is highly accessible right off the interstate freeway. The local location with onsite, immediate availability of moving trucks, vans and box trucks makes this a hands-down winner.
David M | Expérience généraleWhat a together manager at that Sunrise Store! He was phenomenal. The moving service through UHaul's "MOVING LABOR" people are horrible. They never confirmed, never showed and we could not get through on the phone to the movers who we were set up with. Finally after being on hold 52 minutes with UHAUL I was able to speak to someone that did not seem to care, canceled the movers. We ended up moving ourselves and are waiting for a refund. So my rating for MOVING LABOR is POOR or NO STARS.
Deborah B | Premières impressionsAll staff members were Excellent in their assistance.
Jerome D | Expérience généraleThere were some areas of damaged carpet in the storage building, and rat trap in my storage unit. I am crossing my fingers hoping rats don't damage my belongings while I am gone for a year or more.
Jon S | Premières impressionsThe facility is really nice and seems pretty secure but the signs were hard to follow due to the new construction my first time finding the unit I got turned around multiple different times because there wasn't a map of the whole building just the certain sections when you came up to them. Staff is friendly. The sign is misleading through when saying 24 hour access or extended hours upon request and the we code to scan was a dead end. I had to move my belongings out last minute and abruptly and I made it for my first two drops but the last one I was 4 minutes late on closing time and I was unable to reach someone in-house to speak to them about the extended hours. I had to unload my belongings somewhere else for the night until morning and ended up haveming to rent the truck another whole day. But I do like the facility and want to give it a chance
brian A | Premières impressionsBoth employees who helped us were friendly and helpful.
Jason B | Online Move InOverall experience very satisfying. Tried another haul company and their customer service sucked. General manager in Roseville made it very comfortable to deal with stressful time including Covid bout. Will definitely use your company again....thank you.
emil s | Expérience généraleWell professional organization take care to customer, excellent 👍 service and kindness.we been using 9months plus very convenient easy to enter and exit.
INBO S | Expérience généraleEveryone was attentive, prompt, and free of shenanigans. An absolute breath of fresh air that reaffirmed my faith in the great uhaul name. Will always have uhaul top of mind for my rental truck and storage needs
ROSS W | Expérience généraleFantastic customer service. Friendly and very helpful!
Ryan G | Premières impressionsStaff was amazing and very helpful to meet my needs.
Lisa R | Premières impressionsLeak over unit NEVER repaired. NEVER compensated for damage to storage contents resulting from overhead leak. Filthy floors resulting from standing water from leak. HOT in summer, COLD in winter...NOT adequately climate controlled in back part of building where storage unit located. Mgmt staff was unresponsive much of the time.
Sandi M | Expérience généraleGood people, communication and friendly
HUMBERTO H | Premières impressionsOur unit 1908 12x14 ft had a large pipe in the ceiling opened to the sky among other openings. We moved in during evening hours. The open pipe straddled our unit and a hallway we didn't use to access the unit. We went to remove our entire household belongings and there was extreme water damage and mold. The janitor said she was mopping the floor up regularly and notified management. In fact, there was a large area of wet carpet and a mop and bucket there leaning on the wall of our unit. We were never contacted. When we left destroyed wet boxes in the wet carpeted hallway I was called a scolded within 2 hours. The assistant manager came to the unit at my request and stated she knew the roof leaked and it was hard to contact everyone. She made no effort to contact us. Her attitude was, I hope you bought insurance. We were refused any money back on the rental of 7 months. No effort was made to help us. Family heirlooms dating back over a century were destroyed. Family wedding photos, antique books, Korean War memorabilia from my father. My Great Grandmother living room carved chair. Many other pieces of furniture and our bed. The extensive list goes on. The bottom of boxes fell apart from being soaked. No replacement boxes were offered. Mold was thick on many items. Framed artwork destroyed. Antique wool rugs molded. The clean white Uhaul paper inside boxes was wet and covered in green mold. The complete disregard and negligence or concern for the massive cleanup my husband and I took days to do was beyond pathetic. We are recently retired and many things we worked for and inherited in our lifetimes was damaged or destroyed. Insurance only covers damages, not lost time dealing with cleanup costs , despair, or unit costs that was a complete waste of money, to say the least. The manager was let go prior to the discovery of our units destruction. The assistant manager said she would try to get us a months rent back at least. The local FRM Chris said no. I purchased 5k of insurance since your facility states climate controlled and an environment like your home. We are reviewing our options for recovery once all the extensive photo documentation is submitted to insurance. The horrendous attitude towards people and their lives is abysmal. You should be ashamed.
Carolyn T | Expérience généraleStaff at this facility is especially helpful and friendly while being also efficient and professional. I will go there again if storage needs arise.
Joyce D | Expérience généraleI wish Milage would not be the expensive when it come to rent a truck . Also the spaces for rent little be more affordable.
Estela S | Expérience généraleMy storage unit got broken into along with a few other peoples units as well. Highly do not recommend this facility because there is not enough surveillance to ensure your unit is safe
Steven G | Expérience généraleVery smooth process
Rene A | Online Move InThank you Daniel and Megan. Worked their butts off even though there was a massive surge of people and stayed positive throughout.
matthew a | Premières impressionsThe staff were all very friendly and helpful. Thank you for a great storage experience -- I'll definitely be back!
Tereza J | Expérience généraleFriendly staff and great customer service
Claudia I | Expérience généraleBarely had storage at this facility for 3 months and I got robbed. The manager told me there's no active cameras in the hallways. I found out through other employees on staff the person who stole over $6 000 worth of my possessions and my identity is a repeat offender at the facility and they still shocking haven't been evicted from the property (the thief of the facility has a storage unit at the same facility). Other tenants renting a unit stayed after hours and let the thieves in whole robbed me. Management noticed word locks are the common pattern with all robberies on the property and hasn't stopped selling them to people. Management also hasn't wanted anyone about the cameras not working in the halls or about the many thefts occurring on the property. My life and my things aren't a joke and I haul has shown to be the most unsafe place to store my things. Truly unforgivable and the experience was so bad I will never forget it and I will always tell people to avoid uhaul for storage. How uhaul let this go on for so long without property addressing this awful situation is probably highly illegal and I'm seeking legal consultation after it's become abundantly clear uhaul wasn't doing their job to keep the entire facility secure. This facility is a hot bed of criminal activity and you all have the audacity not to keep it secure??? That's a lawsuit no matter what your policy is. Burden of proof can be proven.
Jonathan L | Expérience généraleJames was a great GM. Even though he helped me once it's a experience I won't forget. More employees in every field need to have the patience and level of customer service he has. Good luck in the service. Roseville uhaul storage off of sunrise
Martin R | Premières impressionsStaff was nice
Dimitri A | Expérience généraleManager (James) was extremely helpful in consolidating my storage units to improve our situation!
Michael W | Expérience généraleJames was great. He took great care of us. He was attentive and walked us through the storage unit procedures. He made sure things wee done in a timely manner.
Gail M | Premières impressionsGreat experience! I had an emergency and was able to get unit same day. I called ahead of time, and they gave me info over the phone as well as in person and gave me options to for my needs best.
Anna Z | Expérience généraleJames is amazing and so is the rest of the crew
Dillon G | Expérience généraleNeed more counter service.
Kablia M | Premières impressionsWe had a great experience with the staff, just needed the space temporarily during a move. Merci.
Jim K | Expérience généraleThe manager at your Sunrise/Roseville location went out of his way to find a cabinet latch, that fell down the elevator shaft, for me. Made me very happy. One tip. Signs on top of the Roseville-Gateway monument signs on the two cross streets and the entry driveway at this location. Great rehab of an existing building in a popular geographic location of a city.
Kristan B | Expérience généraleThe only problem I had was trying to contact them by phone. I was on hold for over 30 minutes several times. Only to get disconnected twice. The third time after 40 mins.being on hold I hung up.
tracy m | Expérience généraleWe would use you again!
Dave K | Expérience généraleTo make moving easier is the gift your staff has given me. Thank you for the one on one care and assistance, making my transition a more gentler and easy one. Your staff excelled and exceeded my expectations in every way.
Rachelle B | Premières impressionsI've rented many trucks and trailers from other Uhauls in the past. Those experiences varied between average and poor. However, my experience at your Sunrise store was beyond superior. In particular, your employee Jarren Cheathon made the experience absolutely excellent. Jarren is efficient, friendly, and professional. He was quick to greet me for the trailer return and moved me quickly through the process to finish my storage rental. After a long day of loading, moving and unloading, I really appreciated Jarren's demeanor -- it made the end of a long day nice.
Chris B | Premières impressionsToo hot climate was uncomfortable when inside my unit. Otherwise great
debra w | Expérience généraleSure a lot of rules, but I guess with todays litigious society its some what necessary.
Kristan B | Premières impressionsI love the added security on each unit!
jorie j | Premières impressionsExcellent and responsive customer service by staff
Michael W | Premières impressionsAriella is the bestest
Dillon G | Premières impressionsThe staff were all very helpful, but the facility did seem a bit understaffed. We were initially over-charged for our unit, but Jarren was especially helpful to contact his manager and to get everything sorted out. He really went above and beyond in customer service, which seems to be a rarity these days.
Anne H | Premières impressionsThe lady working was amazing. The place was super busy but she was doing so good.
Morgan M | Premières impressionsAwesome customer service! Formally a hospital. Good location. Reasonably priced.
Shawnette D | Premières impressionsVery helpful staff and very clean facility!
Glenn O | Premières impressionsFriendly staff, clean and well maintained building, air conditioning was not finished yet but its still under construction I even rented a van and they allowed/trusted me to extend and use the vehicle for a little over a week and did not hassle me about the payment. However...the very thin, pale skinned, dorky lookin ponytail guy with the glasses who has no business driving your larger trucks. I literally watched him trying to park one and it was painful seeing how he hit like two other trucks in the process.. also he was very rude and unprofessional to my ol lady and myself. Dude looks like an ugly little rat and in my opinion should be let go. ✌
KRISTOPHER M | Expérience généraleAndrew was excellent. He was patient and helpful with all my questions and needs, regarding renting the truck and selecting the perfect storage space. I'm very glad he was working the counter when I walked up. Everyone else also was kind and ready to help if I needed it. The cleaning staff were all working hard -- and it showed. Thank you for being an excellent staff and facility. Must be well-managed.
Tereza J | Premières impressionsFabulous customer service! Thank you!!
Selena M | Premières impressionsIt’s haunted
Joseph U | Premières impressionsGreat customer service! Extremely professional and very curtios.
Erik L | Premières impressionsGuys behind the counter were very helpful. Great customer service!
tracy m | Premières impressionsThe storage unit floor just needed to swept out a little bit before I moved in.
Brian H | Expérience généraleThe staff is extremely friendly and helpful.
Jason Y | Premières impressionsThe guy that helped us was quick fast and alone
Lucio H | Expérience généraleGreat service. I appreciated the complimentary trolleys.
Cora C | Expérience généraleStaff is great, helpful and definitely make things a lot easier. The facilities clean so that's a plus. Overall very happy with choosing to rent a storage here
Angela A | Expérience généraleI needed a second storage unit, the other day Jarren was so helpful that I decided to go during his shift so he could help me out. For the second time this week, Jarren took the time to show me the available units and work to meet my customer needs. U-Haul is lucky to have such a great employee.
David V | Premières impressionsI rarely fill out surveys but my experience was excellent. Jarren took good care and took the time to help me out without rushing or pressuring me into a decision. I have been in customer service for over 17 years and now days you rarely see that level of professionalism.
David V | Expérience généraleCustomer service is excellent!!! I had a problem with my rental and they worked it out.
Cynthia P | Premières impressionsMatt and Ayellia were absolutely a pleasure to deal with. Very helpful and friendly staff. Even though it's a bit of a drive, I'll come back just to deal with them. As a matter of fact, we have to bring another load and I'm absolutely going through them again.
Talal H | Premières impressionsThe manager James Hansen was very helpful in resolving an issue created by poor systems integration. U-Haul should really invest in their IT infrastructure to ensure seamless Customer experience. If it were not for James this rating would be 1*!
Tom H | Premières impressionsGreat staff, easily accessible units, and plenty of carts to use.
RYAN D | Expérience généraleHard to locate., inconvenient access to storage area, staff themselves have a hard time locating storage unit. Staff very patient and great customer service however
Corina N | Online Move InVery clean. Just need more directional signs guiding you to the office. It's up a steep drive and behind a building. A little bit hard to find. Staff was VERY KIND. The facility is clean
Kim S | Premières impressionsHonestly the best experience I've had yet with truck rentals and storage facilities AND even buying units hands down and I'm not just saying this. Manager James was/is a super professional but also super cool/friendly guy, as well as helpful and knowledgeable of his job and the company. Look forward to continuing business at the North Sunrise location
KRISTOPHER M | Premières impressionsThe young man that helped me check in was awesome and took care of me very well
edwin c | Premières impressionsso user-friendly, fantastic facility, great customer service!
Shannon L | Premières impressionsThe reason I wouldn't recommend is I had reserved a unit online, got confirmation and the reservation couldn't be found. So I'm not paying money for a bigger unit because I was there with my stuff and needed to store. It's a Saturday and of course it's going to be very busy but there was not enough staff on to help people. It was a very long wait. Your staff was very pleasant and helpful but very over worked which is U hauls fault, not the staffs fault. They were trying to do both uhaul trucks and storage. It was a lot for them! The other reason for the low rating is your co Outer system is slow and and accurate. I was told it was better to pay my bills in person because of glitches many times payment doesn't get recorded. Really, in a technical world full of technology I shouldn't pay online. That seems ridiculous but after losing my online confirmation I believe it!!!!
Gabrielle S | Premières impressionsJames (Mgr on duty) was exceptionally helpful and professional. However, I did not find the same experience with other two staff at front desk. Maybe they were still in training...frustrating being treated like a "number" and not a valued customer. James was WONDERFUL and made up for the inexperience and unprofessionalism of the others.
Sandi M | Premières impressionsThank you for kindness and friendly.
INBO S | Premières impressionsRented a truck and got a free storage unit for the month. Great service and friendly workers.
Frank M | Premières impressionsWell kept and clean. The staff were also great and helpful.
Rolan O | Expérience généraleAll the staff was very friendly and polite. They were very professional.
ERICK C | Premières impressionsThe unit I was supposed to move into is still being built. I had to transfer to a bigger, more expensive unit than I had requested, however, the condition of the storage unit is phenomenal and I am very happy with the facility.
Melanie O | Online Move InI will say this rating has nothing to do with the gal that helped me and it all boils down to what I'm assuming is cooperate. The building where my storage is at is under construction and adding units. Those units won't be available for another month. However they added them to there website as though you can reserve them today. I went in there and they had one unit left which was much smaller than the unit I reserved. I felt bad for the girl because she said pepole were going in there all day expecting a storage. Poor planning on the businesses part
ANGELA A | Premières impressionsStaff was helpful. Loved it. Thank you. Provide ramps though.
Autumn S | Premières impressionsMatthew was a great help and made it all so easy and accommodating. Great representative of the Uhaul company
Timothy M | Premières impressionsFrom the moment we got there till the moment we left your staff was amazing! We were in a move and the young professional man working the office took care of everything we ran into. He is an asset to your company.
Pam H | Premières impressionsThank you for the free additional storage unit you were able to provide me with , I didn't end up using it and would like to know if any additional fees were added or is there a refund? Please advise my phone is 5303190138
Julie L | Expérience généraleDon't leave your card information with them they'll pull out money whenever they want without your permission.
JESSE P | Expérience généraleMade moving a breeze with good equipments and easy access to the storage
Joe N | Expérience généraleBest storage experience of our lives. Friendly and helpful staff. Well-supplied store, and - best of all - climate controlled for long-term storage. Really good and safe experience, unlike some other places we looked at. We highly recommend the facility on Sunrise in Roseville, CA. Good on you!
Connie R | Expérience généraleArielle took a really bad ubox experience and made it tolerable she was very helpful. She's an excellent employ
Charlena P | Premières impressionsThe very nice front office person, Angelina , sorry if that is not her name, took care of everything, was perso able, showed us all details and told us to contact her if we needed anything. We felt very happy with our decision for uhaul and we treated like friends.
Dave K | Premières impressionsIn the morning when I checked in the guy clerk was very helpful and considerate. When I came in the afternoon for the storage unit put my items in the woman working behind the counter was very rude and not very helpful. That is the only reason why I'm putting below average . If it wasn't for her this facility is excellent . This was on March 17th 2021.
Alicia P | Premières impressionsFind kind and helpful staff.
Gregory P | Premières impressionsStaff not helpful and check in and check out times are too long
Muhammad K | Expérience généraleThe computer System needs to be up dated and a lot faster and easier for the workers..
kirt l | Premières impressionsLandon was extremely helpful and I must say all the staff were helpful and friendly. This is a great facility in the area to store at!
Mark L | Expérience généraleThe staff were always so helpful and it is a very secure place
Kristina H | Expérience généraleJoe was very polite, courteous, and helpful. I appreciated his assistance and would highly recommend the facility.
Cortnee n | Premières impressionsDo not like the fact that I was forced to buy a "U-Haul Lock" to lock up my storage area. Why is this?
Michael D | Expérience généraleSo far, so good! We have been pleased to this point, although we did nearly have a mix up in the units assigned and agreed upon. Vickie-Marie Ward
Menzaleh T | Premières impressionsI showed up and only one person was working and I must have waited 5 mins or so while he was in back or restroom. After everything else ran smooth regarding the storage except the fact some maintenance was being doing and they had their vehicles parked in the unloading/loading dock area.
ALAN S | Premières impressionsThe unit I reserved was not available when I got to the facility. There was 2 people working but only one was handling customers. The other was working on the computer, she could have easily helped given the person in front of me took 20 min to rent a truck and that was just the time after I got there. I was very disappointed in the 2nd floor unit and my moving crew almost didn't help because of it.
debbie L | Premières impressionsI had an awesome experience the guy working was extremely helpful coming in and outside because I had left my mask at my old place while loading.. I even bought a lock..
Stephanie W | Premières impressionsBoth Sunrise and Wills street facilities provided excellent support during a very stressful move! They were all amazing! Fortement recommandé!
Catherine C | Expérience généraleAmazing staff and Ryan was very helpful! Clean, organized, and good operation all around!
Elijah T | Premières impressionsemployees at this site were extremely RUDE!!! Have not had a positive experience there yet. Thinking of moving to another storage facility even further away just so I don't have to deal with them.
lisa f | Premières impressionsThis storage unit is about 3 hours away from where we're moving from. We decided to check in online because we knew we'd get there late. Having the access code would have been extremely convenient for us had it worked. We got there WITHIN the unit access hours but after the staff had left. Customer service over the phone and chat has absolutely no ability to help you with literally anything because even though it's uhaul, from the website, and the number is on the facility door, they're separate from them and can not help I any way shape or form. Alls the woman on the phone kept saying was, "this facility probably hasn't set up 24hr access." I said, "it says 24hr access right above the security box...it's 8pm..." and alls I kept getting after that was, "there's nothing I can do." It was literally our only available day to move our belongings and we had no other option. Luckily, a very nice woman who was accessing her unit let us in and helped us move inside. So all in all, this facility might be amazing, but holy smokes did the virtual customer service stink! I've contacted CS over chat before and they've been able to help, but little did I know they aren't connected to certain facilities in any way! Why in the world even have a 24/hr CS team if they literally can't do anything? The point of the code was to be able to access our unit contact-free on our own time. No where did it say it wasn't going to work! Make it known on your site that your having trouble with access codes or give more ability to help customers to your CS department.
Chelsea M | Online Move InWe moved out on September 21. Although we notified the staff and left the units clean and open, we received three separate bills after that one for each unit. This was very disturbing. We called and were told by Customer Service that it would not happen. It did anyway. I would have given an Excellent rating had this billing nightmare not happened.
David K | Expérience généraleAwesome storage facility easily accessible from the freeway. Staff very friendly. So glad we picked this location out of all possible choices. Also was able to return one-way Uhaul truck. Can't say enough positive things about the place.
Mark L | Premières impressionsI did not receive the dolly I ordered or mattress pads. The uhaul smelled completely like a skunk and stuck to the items I moved. Absolutely awful experience
Alec L | Premières impressionsI reserved a ground level unit with a credit card and then called 2 days prior to moving to ensure there is a ground level unit available, and was told that YES a ground level unit available to me. When I arrived there was no ground level unit and it took me twice as long to move in. I couldn't go anywhere else because I was on a strict time-line and felt like I was basically taken advantage of. I am currently looking to move my stuff out after only one day in storage due to the lies this company told me. Would not recommend this place to anyone for anything
Lance L | Premières impressionsBoth employees that assisted us were super friendly and extremely helpful. We had a nightmare of a time with actually renting a truck so it was nice that UHaul was able to somewhat redeem themselves through their storage system.
Alexa R | Premières impressionsCheck in time took 1,3 hours even though I had made online reservation
Muhammad K | Premières impressionsDawn has helped us a number of times with a difficult move with lots of delays. She has bent over backwards with her friendly and helpful customer service. Je les recommande fortement.
Gayle S | Premières impressionsThe elevator was not working
KENECHUKWU E | Premières impressionsI would recommend helping the employees to upgrade their internet or computer equipment. They have ran into issues multiple times when I've gone in for a purchase, all due to computer issues. It is clearly really stressful for them, especially because customers get frustrated about having to wait while their computers continue to have problems & respond slowly. I think it would not only help the employees but increase customer satisfaction! I've interacted with 5 + employees at this location & found them all the be professional, kind & helpful!
Alexis K | Premières impressionsGreat service, nice facility
Kaplan P | Premières impressionsThe customer service was excellent. I even had a rep remind me of my payment due date before it accrued a late charge which I truly appreciate given the hustle and bustle of my life. It truly meant a lot to me as a hard working single mom. When I moved in there were a LOT of leaks in the roof and I even had to change units before actually moving in due to water damage and leaks. Because of this I made sure to get the extra insurance coverage. I'm glad to say that while there were lots of leaks in the roof, thankfully my unit did not appear to have any water damage during the course of my rental agreement. I was also happy to see a lot more tenants moving in while I was moving out. So nice to see a small business thrive!
Miranda H | Expérience généraleStaff including the manger is very rude. They couldn't find time to check me out professionally, they wrote my information on a post it note and sent me on my way. Same exact treatment you get when you rent something from U-Haul. Hopefully someone decides to bring in some responsible leadership, at that point they may be able to turn this facility around.
Darin F | Expérience généraleDawn really knows her stuff!! She as well as the other staff members were great, helped with our needs. Very busy location but staff manages to keep up with demands wihile maintaining a good attitude!!
David R | Premières impressionsStaff very helpful and knowledgeable as well as friendly.
Christina M | Premières impressionsWe moved ourselves 400 miles. We had to use two trucks and a trailer as well as a storage facility all from U-Haul. The moving process took us quite a while, partly because of COVID epidemic, but we successfully made the transition because of the friendly and knowledgeable staff, the dependable vehicles and solid packing materials, and the clean and secure storage facility, all from U-Haul. Thank you U-Haul!!
Howard A | Expérience généraleGreat staff and great overall experience with this facility. Customer service was excellent!
Denise S | Expérience généraleGreat experience. But, as an Active Duty member that has been using U-haul for several years. It's strange that there is military rates for storage..
Travonta J | Expérience généraleDawn at the 333 sunrise Ave in Roseville was amazing/ friendly and sweet. I had the worst day yesterday plus experience with the 800 haul(phone) & she did everything possible to help me.
Melissa S | Premières impressionsLovely, straightforward service. Thank you!
Kimberly M | Premières impressionsThe manager at this location is so rude, zero customer service. What has happened to U-Haul? How is someone like this running a facility. If you have an issue to bad your dealing with corporate U-Haul it's not my problem, you want help with storage to bad we don't have time. Pay your money and take what we give you. if you don't like it call a hotline in which no one answers. I will try my hardest never to use U-Haul again.
Darin F | Premières impressionsThe entrance to park was awful. I couldn't tell where the entrance was. There was no sign from the direction I came from. The customer service was great. He was very helpful and pleasant.
Shannon S | Premières impressionsI reserved a 1st floor storage and when I arrived at the location to check in they no longer had a 1st floor storage available for me. I was pretty annoyed that I make a reservation and what I request its no longer is available.
Destiny E | Premières impressionsVery friendly and helpful staff. This almond with the truck, trailer and facility made my move less stressful. Merci.
Howard A | Premières impressionsEmployees were never able to help you with your issues and they couldn’t find the receipt In the system, or needed a managers override, complaining that the system is too old.. always an issue there
MARTHA Z | Expérience généraleThe staff was very helpful and accommodating. The rooms are clean and well-maintained. The security and climate control are a big bonus.
Colleen S | Premières impressionsDawn is wonderful. Very helpful and professional!
JULIE G | Expérience généraleDawn whert is a great asset to your company.
daryl M | Premières impressionsThere is no trash can for renters anywhere very inconvenient
Taylor C | Premières impressionsMs. Dawn was so awesome and very helpful and knowledgeable, very friendly.
Ana D | Premières impressionsMs. Dawn, she was very kind and helpful very well, excellent customer service.
anna d | Expérience généraleUhaul has improved their service and fleet much over the last twenty-two years. The 333 Sunrise Ave location has helpful and professional employees and thank goodness for the operational elevator. Good job everybody and thanks!
jason g | Premières impressionsThis facility was so excellent with customers service. I hope yo can acknowledge the workers: Dawn, Katie, and the gentleman who was working with Katie Copeland the morning of April 4, 2020 at 8:30-9:45am. The service was just so good, I felt important, safe, and cared for. Thank you so very much.
Janelle B | Premières impressionsDawn ... the best ever ... Dawn goes the extra mile fo her job ... U-haul is very fortunate to have an employee like Dawn ... Dawn is management material ...
David C | Premières impressionsWhen I went in to set up my storage it was apparent that many of the staff members were not trained eventually somebody did come over and was able to help me it did take excessive amount of time everybody was very polite though. When I came just about a month later to close my account it was on Saturday it was a young girl working and a young man you could tell he wasn't trained but he was polite but the girl seemed like she was inconvenienced after waiting a while I did leave came backWithin the hour and the young girl was in the restroom I could hear her talking on the phone I was waiting in line she came out of the restroom and was began texting on your phone and then eventually came over to help me other than the staffing everything else was great
gale t | Expérience généraleThe guy checking me in was so helpful on 2/10/2020 I had to come back and get a storage unit my move didn’t go as planned and he made it really easy!
Heather M | Premières impressionsI think they are still learning the software system but very friendly and willing to make things right
Shawn-Marie M | Premières impressionsI think its so new they are still learning how to operate software system. I had a few issues. But very friendly and willing to make it right
Shawn-Marie M | Expérience généraleI had the best overall experience with U-Haul was great! the 800-#Could use some more training. the straps on the flatbed came loose several Times.Miss Luna in the Vegas office was great!
MARTHA Z | Premières impressionsDawn was so friendly! She is new and tried so hard to do a great job for us. She is very conscientious and cares about the customer!
Lisa S | Premières impressionsLove the site, was greeted well and very pleasant employee's. Love it and I feel like my things are safe.
christine k | Premières impressionsNolan, Dawn and Melissa were wonderful to work with. They took care of all my needs and were very accommodating to make changes very quickly. Very professional group!
JULIE G | Premières impressionsNicole was very helpful and courteous, thanks Nicole!
Matthew B | Premières impressionsNolan was very professional and helpful on a brand new service offered at his location
Nick A | Premières impressions