The location, staff, and facility was perfect. I would definitely use this facility again if ever needed.
Rana O | Overall ExperienceSelf Storage Units in Roseville, CA, 95661
U-Haul Moving & Storage de Sunrise Avenue
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U-Haul Moving & Storage of Roseville
111 Wills Rd, Roseville, CA 95678 View Available Units1.1 miles from this location -
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5220 Auburn Bl, Sacramento, CA 95841 View Available Units6.6 miles from this location -
U-Haul Moving & Storage of Mather
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Watson Storage
8628 Pleasant Grove Rd, Elverta, CA 95626 View Available Units
(U-Haul Neighborhood Dealer)11.5 miles from this location
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Rats and bugs in storage. I was refunded very little based on the things that were damaged. It was insulting, I spent so much money bringing my belongings from Texas and storing them. The insurance company was rude and unprofessional telling me there’s nothing more they’re going to do. I have friends moving out because of my experience.
jennifer t | Overall ExperienceAlways clean, well lit, cool inside when it’s 100 degrees outside! Staff is very friendly and efficient!! The reason we moved out is because our apartment complex now offers storage for each resident, so the convenience was what we went for !!
JUDI S | Overall ExperienceStaff were friendly, storage was decent price for the space. That’s the only two positive things. Other than that is trashy, the donation corner was a HORRIBLE idea. Homeless and tweakers all over the place. Some even live in the units it was an uncomfortable place to be at with your family and kids. It’s not fair feeling fearful when there’s people next to the door waiting for you to go in so they can run in quickly before the door closes. We should have not be put in those kind of situations. There was trash all over the entry and outside. People park there and are living out of their cars. No security and no after hours assistance. I called and texted numerous times during some issues and not ONCE did my call get answered or texted replied. We’ll never store our things here again and will be reviewing this on Google and any other platforms to warn people of this unsafe place to be. There needs to be major improvements and remodeling. I would suggest a new manager that takes pride in their work and has the character to fix this place. Ownership is only worried about making money, which there’s nothing wrong with that but they need someone running this place before this place runs it to the ground because that’s where it’s heading. It’s gotten worse every month.
ROBERTO H | Overall ExperienceMy unit was broken into. Was only contacted one time. Supposedly couldn't leave a voicemail to let me know that my unit was unlocked and somebody stole 60% of my belongings. When I got the unit there was never no insurance pit on it. So I couldn't even file an insurance claim. I will never in my life rent from U-Haul again and I suggest nobody else
Aprail L | Overall ExperienceThank you.
Lizabeth M | Online Move InI’d like the say thank you to each and every crew member who I met. You all were excellent. Thank you for all your help. Issues I have that are the reason for my low score are too many right from the start. I appreciate the carts but the distance to the units is insanely far. There is only one access point into the building. For the massive footprint of this building that’s unacceptable. The place is labyrinth. I literally left torn paper on the ground to navigate to and from the unit. The numbers and layout don’t make logical sense. I got lose several times. Here’s where I am really not happy, actually quite upset. The unit was filthy. Concrete dust everywhere. Concrete chips, loose linoleum. Missing flooring. Filthy hallways and carpeting. The door threshold hadn’t seen a mop in years. Stained and rusted carpet. And my unit, it’s in the NW corner. There is ansolutetly ZERO airflow in that unit. There is NO lighting in the unit as it has a single sized 36” roll up door for a 10’ x 16’ x 8’ unit?! It’s flat out DARK in there. To the point I had to use lighting and flashlights to see and organize my things. Additionally, that whole wing of the Hospital is NOT climate controlled. It was bloody HOT in there. Due to the whole wing being connected to the only entrance and the sliding glass door constantly opening and close not only lets all the cool air out but the extremely hot air in. There was also a disturbing amount of those little flies that bite and are unrelenting to bother you. I do appreciate the bathrooms and am very thankful for this feature. One thing that having accessed the bathrooms did was make me even more disappointed and upset having experienced how amazingly cold and nice temperature THAT section of the facility was. It’s directly due to the separate sliding class automatic door that compartmentalizes and shields the heat from the entrance on the building. I do like the hours of access. But all these disappointing aspects of this experience had me looking at other locations as soon as I was finished for the evening. There is absolutetly no way that this unit is worth $240 a month. With that many problems I’m mad that I spent all that time moving my things in, and having incurred the cost of the truck rental, all the time and physical and mental energy I’ve spent moving in, just to immediately be considering relocating is beyond frustrating. It’s to the point that I firmly believe that U-Haul would be doing the right thing and comping my whole move AND getting me relocated to the location and unit I already have in my cart on the U-Haul App. Load, Move, and Unload. I’m so incredibly exhausted and deflated. The online image was so nice and appealing but there were just too many legitimate issues that I find it irresponsible and unacceptable for the to be charging that much money to have to many major problems. I wish this report was better but I can’t not be completely honest. Again, your crew and yourself are awesome. The sheer size of this facility and the age I can imagine it being a challenge to maintain. The thermometer read 90* inside today. The footprint. The absence of airflow contributing to the excessive heat in my unit, the bugs, the filthy dusty interior of the unitsz, lack of lighting even indirect or cast light from the hallway is very poor, and I forgot to mention that the fan HVAC and Fan completetly shut down just before 10:00. I left around Midnight and it hadn’t ever turned back on. Yet another really dishonest thing. Claiming climate controlled interior which I’m paying a premium for just to have it have zero airflow plus sweltering hot then completetly dhutting the system down once access hours are done. Thats actually a horrible thing to do. It’s deceptive and dishonest. I’d really like to be relocated asap. Thank you for time in reading this as I know it’s a lot. Kurt H.
KURT H | Online Move InI am beyond grateful for the staff and owner. I came from a very stressful situation, and knowing my things were safe in a secure, temp controlled facility, helped to ease the stress of moving from out of state. Office staff was always helpful, and they made it really convenient and easy to go in and out when I needed too.
Xochtl B | Overall ExperienceThe unit leaked on my personal items with water, fiber glass, and construction debris for years. The insurance company refused to pay for any of the damaged items. This went on for years... one of the worst experiences I have had in my life. I also gave U-Haul over 5 k to store my destroyed items for years. It was just plane un-ethical on all levels. They should be sued
Christian B | Overall ExperienceU-haul staff were extremely helpful. Very polite and friendly yet professional.
JAMES S | First ImpressionsThis facility is great! The employees are awesome and very helpful!
Rana O | First ImpressionsNever had any issues with the facility
Jeffrey M | Overall ExperienceI was told they had unit available. Loaded and drove there no unit. Only thing available MUCH more expensive! We were stuck and out of time. Had to pay for more expensive unit. NOT happy!!!!
Danna M | First ImpressionsPerfect service
Karl A | First ImpressionsMy stuff was moved without my knowledge so I could not find it when I originally wanted to take it out. And they don’t return your money when u check out and it’s not the end of the month. Then losing my stuff is unacceptable and the way they handled the situation was a total inconvenience to me and cost me money.
LADENA P | Overall Experience