Both times I have been here they are incredibly rude and unhelpful. They act like every customer is scum of the earth. Will never come to this location again.
Paige RCustomer Reviews for U-Haul Moving & Storage at Tulane
Testimonials From Recent Customers
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My pickup point was at the location I made the reservation for. When I arrived at Storage King 3201 E Judge Perez Dr Meraux, LA they had no trailers there and told me I was at the wrong location. I told the lady U Haul never sent me a location in New Orleans to pick up the trailer, just this location. The problem was solved rather quickly, but it did interrupt my busy schedule that morning and made for a longer drive that day and into the night.
Eric RIt was great it was just what I needed will definitely recommend to my friends
Tyrus WAll of my furniture and boxes of things were infested with roaches had to throw most of it away.
Arione D | Expérience généraleReserved appliance dolly- out of stock- had to use regular dolly
James FThe check out was very pleasant & professional. The truck return employee was horrible after being late. She really vexed my spirit on a Sunday morning!
patricia wExcelente
luis bS.O.
Will SStop adding additional charges..pathetic
demetrius PThe company associate has always made all of my transactions pleasant and easy… Great job U-Haul.. keep up the great work!!!
Ronald RThere were homeless people in and out the storage area and I paid for climate control but the homeless people kept the doors to the stairwells open and that made the 3rd floor and that kept the floor at 80° at all times. Therefore there wasn't a reason for it to be climate controlled. I was so disappointed that I moved all of my stuff out of the storage asap.
Tameka M | Expérience généraleThe fact that U-haul only allows credit cards for cargo vans and residential trucks is ridiculous! Ended up having to rent a 10' box truck that cost more per mile and on fuel consumption. I also had to go to a different location 15 min in the wrong direction which made me 30 min late while a crew was waiting on me. The truck had also seen better days. Renting a U-Haul always seems to be a hassle!
Zachary BThe trailer that was rented to me was very old and the lock was rusted. Steel hooks inside the trailer was broken so I couldn't strap my belongings down. Whenever I raised the door up it got stuck at the top. I hurt myself trying to pull the door down each time. Ridiculous.
CHASITY RWas charged for 2 gallons of fuel even tho I filled more than it had when picked up. Tuck was dirty, dusty, sticky and smelled bad.
Allison RNo complaint everything was pleasant
doretha pThe staff was really sweet and helpful. I came in when they were about to close and the sweet lady still helped me!
Ebonie Mthe person that was processing the returned truck needs to be more communicative. the gal from the office came out and got me started with him, i gave him the key, he went to the truck, got in the cab, did his thing - which took a minute or two, got out of the truck, and when he was about to walk right by me, not saying a word to me, i asked him "is everything where it is supposed to be"/ - to which he replied yest and kept walking, disappearing from sight so, there i was, standing in the yard like a lost puppy not knowing what to do, wondering where he went and whether i needed to do something. minutes later i saw him driving another truck thru the yard. There was no "you are all set" or "you are good to go"; so after trying to find him again to get something along the lines of an "all clear" from him, i just left, having no idea if there was anything left i needed to do before i left.
Shane SEven though the system went down, y’all gave me good customer service, got me out there quick as possible, answered all my questions did everything I needed for a affordable price, with no doubt I’ll recommend and will be using U-Haul in the future
Avery WSmooth Moves was fantastic as was the staff inside the location.
Marta JHave a customer service available
Peaches HNeeds better employees.
Desmonica WDrop off was exceptionally quick. Receive receipt online.
DAVID BThe uhauls steering wheel needs to be replaced, it's so old and was basically melting off and every time you use it your hands become sticky. Also- Tulane ave is generally a dangerous area of town and there was a ton of homeless people.
Abigail DThe customer service wasn't great. One employee snapped at me when I asked him a question. I came to drop off my truck and asked him what if anything do I need to do for my drop off. I tried to find another employee because no one was inside. This other couple was inside waiting too. They made a reservation for a truck and found out when they came to pick it up, that there wasn't any trucks available. I also made a reservation to include a dolly and when I showed up, I found out none were available. Not really the interactions I want to have on the day I'm moving.
Grace NWould you use them again
VALERIE P | Expérience généraleThe location changed my install date from a Saturday to a Wednesday and it wasn't clear. Please show accurate availability on your site during the booking phase
Benjamin BThe front desk was great. They were very busy that day and she was hustling tryimg to get everyone. Multitasking and handeling two people at the same time. Thanks for the hustle it was much appreciated. Equipment was clean and ready yo go when I walked out. No issues with equipment. One area of improvement. When I went to return the truck the app did not work correctly. It was unable to find my location. I called at it was handeled very quickly and to my satisfsction.
Adam AMore transparent with pricing, something that is advertised at 19,95 should not cost $61 in the end. The wait was long and the truck needed service.
darryl lNew Orleans is everything very professionell excellent drop off very fast check out......outstanding customer service........
natosha fHave staff that aren’t rude and disorganized.
Andrew LMiss Ruthie was absolutely wonderful and so was the young lady who opened the lockers for us and got us started. So was the nice young man who helped me add a locker when we ran out of room later in the evening.. Strangers came up and helped us unload two pianos and we ended up exchanging information. It is very stressful moving but these things all made it easier. Had some trouble with the key entry after the office closed and that was a real pain in the butt. Having to scan in and out over and over and especially when using the elevator was not fun. At one point the system locked us out and wouldn't let us back in and we hadn't secured the lockers or even closed the doors, and we had stuff in all three hallways. Thankfully another customer let us back in but we had to leave the door propped open while we were outside finishing unloading the trailer so we didn't get locked out again.
ERIC R | Premières impressionsChris was awesome!
COREIE MService was great
COZETTE HI can't say what is needed for someone else. I need a better rate for all the years I have had this Unit.
Gwendolyn TEverything is always clean
Cemond LIt was a great experience
Steven HContinue to provide friendly customer service with a smile.
Samuel VExcellent
Marquis TAll good. Great staff.
Joann CThe pickup wait was an hour. There was only one person working Sunday mornings.
bonita gI am really upset. I was originally set for a pickup at 10 am for marrero La location and then uhaul called me at 9:30 pm and telling me my truck wouldn't be ready until 2pm for st Claude New Orleans la location when I called to make sure truck was there. The lady told me not till 5 pm , I arrived at 5 pm and truck still wasn't there. The customer before me still hadn't returned it when he was scheduled to and I sat there til 545 and they called the customer and no answer and finally he answered and dropped the truck off at a different location which is Tulane Ave so then I had to drive to a different location to pick up my truck. I finally got my truck at 6:45 pm This was definitely a INCONVENIENCE TO ME I COULDNT START MY MOVE ON TIME AND HAD TO PAY HELP EVEN LONGER BC OF ALL THIS! I truly need to be compensated on this rental. THIS WASNT MY fault! AND I was ran around. All that day. Very aggravating
Elaine MGreat service at front desk!! The woman was amazing
Kayla LAlways recommend this facility. Managed really well. Professional, helpful and courteous staff and the trucks and equipment always get the job done. Merci.
Douglas BNothing everything was great
COZETTE HBien
Julio AFast, friendly customer service, went above a beyond to accommodate my need’s, clean, everything was very easy Ms. Ruth service was very top tier she made my experience very pleasant
COZETTE H | Premières impressionsI still have not got my money back. It was guaranteed.
Thomas CI rent very often from this location because it is convenient for me. The cargo van had a very bad odor. Perhaps old seafood that a renter was transporting. I had to clean the windshield myself because it `was so dirty. There was also a 1,5 foot crack in the windshield which the location had not noted. I notated it on my check list but went back into the dealership. Ruth at the desk was helpful and came at to inspect it and made a note on my contract.
Albert CAlthough booking thru app my pickup location was changed to a very difficult and a distance away from my original location. Not happy about that.
Grover BCustomer service representative was very rude and not friendly.
Shane SVery simple drop off. The check in person was friendly and very quick.
Mike KI interacted with several different employees and ask were friendly, courteous and helpful. Pick up and return was fast and everything was sufficiently explained.
Gina CChasity on Tulane Ave.in New Orleans was very courteous and helpful. The guys in the yard there were too.
Dereck Rthe employees at this location are very friendly and helpful. made my visit easy.
MELVIN LEverything and every one was really appreciate thank you all
Martoria J | Expérience généraleWhen I arrived I noticed you have an area labeled as U-Haul Green Space for generally used items. I was emptying my unit and I had furniture that could be passed on to anyone in need of a bedroom set. I placed the furniture and a few comforters that I no longer needed into the space. The person that closed my account told me I cannot leave the donations there. I need clarity of the policy for the U-Haul community share space.
Cynthia N | Expérience généraleWhen I first arrived to purchase a unit I was told I needed my physical drivers license in order for me to get the unit . I left to get it . Upon return when I came back into the building another gentleman told me that I actually didn't need my dl because I was only getting a unit. I feel like I was given the run around , especially since I didn't need my dl & I was already in the system.
D'Ajhanae F | Premières impressionsMy experience with the Tulane facility was pleasant. The representatives were very helpful. I'm thankful for them all, especially Miguel for lending a helpful hand. Happy Thanksgiving!
shariah w | Expérience généraleNeed more loading and unloading space.
JOSEPH C | Expérience généraleRuth Brown is an amazing U-Haul personality. She is retiring soon and I hope U-Haul does right by her. :)
ROBBIN W | Premières impressionsU-Haul Tulane staff is great; main problems with swipe in cards, and MOVE DAT moving "helpers" listed through U-Haul: they seemed to expect to move only a few items, although we reserved two hours. They left so much behind, that we had to keep truck another day, and finish the job ourselves! Back & feet disability made this painful & time consuming....please talk to MOVE DAT about customer service, respect, professionalism...so far everyone at Tulane Uhaul itself has been good to us, and courteous...
Kathleen R | Premières impressionsEverything was perfect! 3 yr client!
Barry V | Expérience généraleEverything went great, the service was excellent Ms Natasha was very nice, she also was very professional and extremely helpful.
claretha l | Premières impressionsWe had to return our truck Sunday night. We got a storage room that day to unload the truck. The online process was easy however once we got to our unit the storage was padlocked despite the online booking saying "the lock and key will be in the storage unit". We could not access the unit that day and had to wait for the following morning which made it difficult with my work schedule. It was stressful when you are told you have access to your unit and then you can't even open it. I also called that location in Tulane AL multiple times and they never picked up
Jennifer L | Online Move InThank you, I was impressed!
Frederick W | Expérience généraleWonderful experience
robert s | Premières impressionsDidn't like not being able to prorate the rent. Had to pay for a month when only needed a week longer. Will not be using the facility next summer.
Leslis I | Expérience généraleMerci
Frederick W | Premières impressionsGood day. The staff was excellent in helping my family and I. But I had an issue with the rental of a truck the first time I got there, I got gas and returned the truck and was charged with low gas. I had only drove 14 miles and had the truck no more than one hour. What I did not do then was take photos or get a receipt for the gas. This time when I picked up a van and check the gas level it was less than the second notch (photo taken) I drove less than a mile , the marker dropped substantially (photo taken). This time I had drive less than 10miles and had the van about an hour. I did fuel up the van and returned it pass the mark I got it. I am not pointing fingers just making a legitimate case on the rental of your vehicles. SOMETHING IS WRONG!!!!
WILLARD D | Expérience généraleVery convenient truck and storage
Helen S | Premières impressionsPeriodic Elevator issues but otherwise good.
SAMUEL B | Expérience généraleI have no complaints. The process was effective and professional.
DeriNique R | Expérience généraleMade a reservation for a truck and they gave me the wrong truck size, also put in a reservation for a storage gave me the wrong storage size.
Charlene W | Premières impressionsMy unit was leaking and my property was water damaged.
BRITNI Y | Expérience généraleI was so happy at how pleasant, helpful & overall patience of the staff. Especially because they were dealing with inexperienced seniors ‼️ They even saved my husband's walker for me, as I had no idea where I had left it! Keep up the great work, we're customers for good
Julieta D | Expérience généraleEveryone was so helpful and caring I love Tulane facilities
Regina R | Premières impressionsA lot of the things that were stored were soaked from water. I am unable to use those items so I will have to purchase a new stove and refrigerator.
KIYONA A | Expérience généraleAlgood
Jamel R | Premières impressionsYou ruined all of my stuff. I'm going to try to sue for damages.
ALLISON S | Expérience généraleStaff was really helpful, polite, kind and courteous, thanks Tulane U-Haul
TROY C | Expérience généraleWhen you get ready to access to get to the storage you could not get in and out of the storage no one everyone had a problem with getting out of the stores bad business
mary S | Expérience généraleFirst rate storage facility
STEPHEN B | Premières impressionsThe Uhaul storage facility and staff at 2801 Tulane Ave are phenomenal. I appreciate the hospitality and professionalism from them as well!
Nicholas J | Expérience généraleI am glad to have had a the units .
sonore d | Expérience généralefriendly staff here
Zeph L | Expérience généraleThe latch is hard to open and the small unit is definitely not big enough for one bedroom.
VALERIE P | Premières impressionsThank y’all I really appreciate y’all for y’all help once’s agin and may god bless yall
Shavannah J | Expérience généraleMerci!
SONYA W | Expérience généraleMy property has been damaged . I have a claim In since February 4th and haven't heard from anyone yet . I was given the adjusters name and number, called and she hasn't called me back. The staff at u-haul did their part. Still waiting for the adjuster
DESIREE H | Expérience généraleNice people
trina h | Premières impressionsEmployees very rude. Treat customers as if we know everything or that we should when there is no clear directions posted. Didn't provide my free lock for reserving and moving in online
Erica M | Online Move InRuth is awesome and excellent guiding the ship
Bernard S | Premières impressionsSome of the staff were helpful and friendly. Let me start by saying that. Level of customer service was not what I've experienced at other locations. I moved out on the day the automatic draft for payment came out of my account. I've been informed that my money will not be refunded even though I will not be occupying the space. To me that's bad business. I won't be using the Tulane location again.
Karen S | Expérience généraleUhaul defrauded me. The elevator to this facility is poorly maintained and often out of order, such as on the day I tried to store my belongings in my storage unit. No reasonable person would elect to haul heavy boxes/furniture up three flights of stairs, but that's what Uhaul would have me do as they refused to refund the cost of the unit even though I wasn't able to store a single item due to poor management and customer service. The conduct of the staff is egregious, giving me misinformation when I presented the issue to them and promising return calls from management that never came. They even went so far as to gaslight me by saying I wasn't a customer and had no account with them, even though I have documentation of my contract with Uhaul and the lease agreement. This facility has convinced me not to give Uhaul another cent, and I will share my experience with everyone I know.
Maggie R | Expérience généraleI already had a unit at this location and needed another to store stuff during a move. The access hours changed while I was a customer, but I was not notified and it wasn't called out during the rental of the new unit. I loaded a truck full of stuff and got there at 7:20PM thinking that I had until 10:00PM to unload seeing as those were the previous hours and that's what the sign on the outside of the storage building said. My unit was on the second floor, and even though I could still access the first floor, I couldn't use the elevator or stairs to move stuff. A sign inside the facility reflected the shortened access hours. When I came back with the truck the next morning, the elevator was out of service, which seems like a regular occurrence. This led to me having to walk all of my belongings up the stairs to the second floor. I'll be leaving this facility as soon as I can.
Justin S | Premières impressionsNeed elevator emergency repair service available. Last time the elevator was out of service for six days. You can do better.
Karol S | Expérience généraleThank you for service to me
BERNARD M | Expérience généraleAfter moving out on 10/27, and relaying this to staff the day I moved out, it took multiple phone calls and emails for them to recognize the storage unit had been empty for a month. As of now, it is still unclear if there is still an issue. Furthermore, staff was surly and unhelpful in my interactions with them.
Everard B | Expérience généraleI had a few issues getting access to the storage compound, it's a learning experience! I will try harder next time to remember what was not explained in detail at the original signing of my first storage unit contract.
sonore d | Premières impressionsNeed to move in and keep my storage secure. Thanks for the Keyed Security Acess. Sonore Dorsey CEO/Owner Protect a Child
sonore d | Premières impressionsI had multiple issues through my 1 year of storage. After reaching out to Upper Management all problems were resolved. Thanks
Reginald M | Expérience généraleGreat experience!!!!
zequilla d | Expérience généraleI don't have any.
mary m | Premières impressionsvery helpful staff, especially on my check-in to the storage facility
Stephen M | Expérience généraleThe security access codes to the storage facility did not operate on occasion. The office staff is helpful/transactional but certainly not friendly.
Maria G | Expérience généraleSome facilities offer 24 hour access.
Jeremy C | Premières impressionsEverything was great. Thank you
Varlander G | Expérience généraleFriendly and helpful staff. There were several customers there when I was and the staff moved us through the process quickly and efficiently
Stephen M | Premières impressionsMy bike was stolen, the storage door was broken the elevator trapped my furniture on it then the elevator trapped the help I paid to move my things I paid 164 dollars and was not refunded my money
ebony S | Expérience généralethe elevator was not convenient. It was a real hassle to use the passcode and the door would not stay open long enough to load your stuff.
Sanford G | Expérience généraleThe only thing that confused me is when someone contacted me today August 19, 2022 asking when was I bringing the truck back and it has been back the same day I rented it. But everything else was great.
Joseph A | Premières impressionsThe Tulane Ave staff were friendly and professional. They were helpful in solving an issue I encountered after returning the Uhaul truck.
Shawanah P | Premières impressionsI’ve tried to reach this location multiple times about my bill and no one ever called back, Only to find out my things were sold, I’m currently going to work with a lawyer to file a suit against this company
casey C | Expérience généraleI arrived at the store and was told there were no vehicles available. I went to the parking lot and reserved a vehicle. I believe a vehicle was available and the agent was getting off and was ready to leave so she said there were no vehicles available. I rented a storage unit too. I was told the unit is open from 7 to 10. I made it to the unit to unload the truck at 9p…the storage was closed. I came back this morning for 7:30 and the unit still was not opened. I am moving my belongings to the Public storage across the street for better customer service
RONALD W | Premières impressionsNo complaints!
ANTHONY J | Expérience généraleThey don’t follow proper protocol my card was charged extra 30 for parking it in the parking lot after hours which I was instructed to do because my return time was 5:30 and they closed at 5 I never had a bad experience with uhual until I went there crack gears hang out and smoke ceavk in the facility euthanized the door opens for a customer to enter
Troinisha G | Expérience généraleGreat people. Poor roof. My stuff got wet. But who cares and who is going to do anything about it.
Joseph S | Expérience généraleU were Excellent thanks again 😊
betty j | Premières impressionsThanks for everything
lovel a | Premières impressionsThe customer service professionalism was overwhelming appreciative...from the front desk, truck service-mam, and the custodian. While conversing with the custodian regarding my need, she took the time to provide resources that saved hours from completing my move. At a time of "moving" through discombobulation, the NEW ORLEANS, TULANE U-HAUL CENTER, is a great place for storing needs. Thank You for asking!
SONYA W | Premières impressionsThe young Rep you have by the name Cameron is Amazing...Find more People like her you can't loose.
elicia j | Premières impressionsThis location was very disorganized
TYREE T | Expérience généraleAll was easy to use and access! We really appreciate it!
Francisco C | Expérience généraleI was never emailed my receipt.
Kevin W | Premières impressionsI was very disappointed 😔 the unit was damaged by hurricane Ida 08-29-21 and know one call me to come check on the unit I paid additional 4 months of rent before I found out
Hazel S | Expérience généraleAll was good, thanks!
Francisco C | Premières impressionsReserved a 4 bedroom storage or 4 room storage and when I went to put the furniture in the storage unit was a closet. I talked to the manager Brandon Pierre and he was very rude and said that's all they had available. I stood talking with the associate before he even came out the office and his office is literally one step away. We went back and forward about the storage not being a 4 bedroom unit. He said the person that helped was working from home and didn't know what sizes the storage units are, I told they should have knowledge of anything they are selling from uhaul. Brandon gave me a refund on the storage but I feel I should get a refund for the truck that I used and loaded for nothing. Tulane Ave. UHaul is very unprofessional and unorganized. Would not recommend anyone to that one.
LaShanda T | Premières impressionsBrandon demonstrated Excellent Customer Service.
Darnell G | Expérience généraleBrandon was very Helpful and Knowledgeable. I wish I could give him 20 ⭐️
Darnell G | Premières impressionsBrandee and Brandon were amazing. They both were knowledgeable, helpful, and extremely pleasant.
linnell s | Expérience généraleSo far, so good...thanks for all the help!
Laura T | Premières impressionsI move n two days later i come check my unit i see roaches it was lil baby so i kiil it few days later i move some stuff from the storage n un pack roaches so i moved everything out didnt even stay a full month.
melvin h | Expérience générale🙏🙏🙏
Terry M | Premières impressionsThanks fo your assistance
Ashley H | Premières impressionsWhen changing over ownership about a year and a half ago, within 10 minutes someone backed a U-haul truck into my car and caved in the driver door. The reception was unhelpful and said they could not check security cameras and I was given a contact number to call. No one answered this number or responded to my voicemails. I assume that it was the business that backed the truck into my car, it cost me a $500 deductible. I would in no way shape or form recommend such a business to anyone.
michael f | Premières impressionsDeben mejorar la limpieza y el orden en la oficina y en las instalaciones de almacenamiento
Nelson C | Expérience généraleNo issues. Was a very nice experience
Bhekinkosi N | Expérience généraleThe staff was very friendly and helpful
Tricia W | Expérience généraleAC was broken very hot inside the office Area
Virginia F | Premières impressionsThank you for keep my thing s safely
Martoria J | Expérience généraleAttendant always has a attitude the young lady wit the draidlocks every time I pulled up at the u-haul she turns her nose up all the time I speak she never speaks back that's one of the reason. Why I'm placing my things in another storage unit somewhere else
Darnell B | Expérience généraleIf the office staff was not so slow it would have been excellent. They are in no hurry to do anything even when the place is full of customers.
Tyrone T | Expérience généraleNo A/C Slow computers making wait times for excessive
LORI F | Premières impressionsI moved from Louisiana I was treated with respect
David A | Expérience généraleBest experience ever❤
Arielle P | Premières impressionsMoved out of storage unit. Told store desk employee and followed their instruction. I was getting emails about my stuff being there and my payment was late. I called and told them I moved out. I got emails about stuff going up to auction. I called and told them I moved out. I left a few things because I could not get them. I told desk employee. I even asked if they had somewhere I should throw the few things I had left. I have asked multiple times to speak with manager. Waited on phone for hours multiple times for almost a year. Was told he would return my call ever time after being placed on hold for unrealistic amounts of time. Was told he was hooking up trailer, filling up propane, checking truck, over in storage. None of these things should take almost two hours. He has never returned my phone calls. My account was sent to collections for over $1400. I am so disappointed and disgusted with the staff at this facility. I did everything I could to get this matter straightened out. The employee instructed me wrong. Had I known this would happen of course I would have done it differently. The manager avoids his duty to speak with customers and discuss important matters. I would not recommend this facility at all nor any Uhaul facility if I can not get this off my credit history. I should not have to pay for a storage unit I moved out of. I can not drive four hours to speak to a manager face to face. I am now going to reach out to headquarters on the matter.
Mary B | Expérience généraleManager Debbie should be fired for lying about an incident
GLENN W | Expérience généralea very clean and well organized storage facility! the staff was super helpful and kind great experience thank you!
Jeroen H | Expérience généraleThe day I had to move out, the elevators were broken. And I had to take stairs where the door kept closing and locking on me.
Toni P | Expérience générale3 hour wait fir my truck
BRITTANY S | Expérience généraleI am giving excellent because the staff was very pleasant and helpful. I do have a problem because in the description of the storage unit it said 5xx8x10 and it is not that it is 5x8 at the front but it drops down to 4 or 3 foot. I really needed a storage unit as advertised. I will need to get into the storage unit often. I do not want to have to go and have to remove everything or close to everything just to get items out and put it all back just have to take it all out again to put it all back. I did not say anything the day I took possession because I was extremely tired and did not want to lose my temper. I hope that we can work something out because honestly it is misleading and I expect better of U-Haul.
Patrick W | Premières impressionsWas great. Was economical. Was needed. Happy for the service. V
Vee t | Expérience généraleWe really enjoyed having our items stored in the two units at U-haul on Tulane. The team was very nice, caring and considerate The unit was clean, secure, safe and always temperature cool.
Jarrod R | Expérience généraleVery clean, pest controlled, climate controlled, well lit, & safe.
CHRISTINA C | Expérience généraleVery slow customer service
Jasmine w | Expérience généraleI did my reservation by internet and the price showed 69,96 $, then when I did the deal the price increase to 79,95 $, without explanation.
Nelson C | Premières impressionsI would recommend this Uhaul, based upon your proximity limitations.
Monique S | Expérience généraleBrandon, General Manager, was extremely helpful to us, and was willing to put in way above average effort To make sure we were happy.
timothy n | Expérience généraleI was actually the opening Manager before the storage units were built. We worked out of the temporary trailer when everything was manual before computerized. That was in the mid 70's. It was great to use the service of the facility that launched my career. Than you and I will love to refer people to your facility.
GARY M | Expérience généraleI was very pleased, this was my first time renting a storage.
Ellamae A | Expérience généraleThank you for taking care of our Loyola student The move out was traumatic for everyone and you made it much easier for us. We live in north Alabama and could not come and help. The young man that was on the phone with me did everything he could to make it convenient for us Thank you
Erica T | Premières impressionsStaff was exceptional!!! There was a problem with the swipe card working but the staff were friendly and helpful. Awesome job!!!
stephanie v | Premières impressionsLove Mrs. Ruby!
Robert R | Expérience généraleOk when i went to close my stroage she told me a refund was going on card.i hate some one to lie she is a lier so i call her 2 day she said another lie but i want u 2 no god dont sleep i was looking for my refund thats what made me call the bank to see where it was she is a lier that so wrong
denise t | Expérience généraleMr B and the guys made my experience the best thank you.
Jacqueline T | Premières impressionsIt was a very nice experience.staff was very a joy and funny and entertaining..Mr Brandon in my opinion is a darn good manager he handles situations very polite and professionally it was a delight and a pleasure.you all picked a very respectful and responseable young man.
beverly b | Premières impressionsEveryone was so helpful and pleasant to work with.I would recommend U Haul anytime
Carolyn W | Premières impressionsThe store manager Brandon was very professional and courteous. I was a difficult customer and even though I didn't make his job; he was still very pleasant and helped me resolve my account issue.
shandell b | Expérience généraleWill most definitely use again
Leronda M | Expérience généraleI was given good service the whole time. The young lady who handled my reservation was friendly, polite, professional and helpful. She had a good attitude.
SARAH W | Premières impressionsPersonnel amical
denise l | Expérience généraleFriendly staff, very clean storage area, easy access.
Myriam C | Expérience généraleEveryone was very helpful and friendly.
Eva S | Premières impressionsBrooklyn was very pleasant and knowledgeable. The process was extremely easy and quick.
shandell b | Premières impressionsThe manager and everyone that I came in contact with were exceptional people. They knew my situation and they bent over backwards to help me.
joanne b | Premières impressionsThe place is rat infested. Rat poop all over my belongings and when I checked out we found a dead rat. Very disqusting!
JACQUELINE K | Expérience généraleJames noticed my storage unit was empty and called to see what was up! That was so helpful since I had been trying to contact someone about terminating my contract and I couldn't reach anyone.
Maria A | Expérience généraleAngelique couldnt have been better in every way. Knowledgeable kind understanding. If it hadnt been for her i would have had an emotional meltdown after a grueling few days. Give her a raise
michael s | Premières impressionsEXCELLENT👍🏾👍🏾👍🏾
CLARENCE F | Expérience généraleLine was long to door, 1 person working, no air conditioning. Rental truck slow. Assigned storage had lock on door, took 20 minutes for someone to remove. Waiting caused lost time to return truck.
sharon n | Premières impressionsCheck in and Check out was backed up considerably prolonged. Inadequate staffing with very inefficient computer system made for very long wait time. My 8:00 rental wasn't done until 8:40.
Guillermo O | Premières impressionsExcellent. 10. Plus. Would do business any day. Keep up the good work.
Patricia F | Expérience générale:)
amanda g | Expérience généraleNO COMMENT
Andrea W | Expérience généraleStaff is very nice but this place has a major pest problem. Most of the items in my unit had to be thrown away or deep cleaned as it was covered in rat feces and urine. Traps aren't helping!
KIERA W | Expérience généraleThanks for making moving so easy and for being the best crew!
Emory B | Premières impressionsVery Polite and helpful
Gene V | Expérience généraleA
John R | Expérience généraleThe only reason U haul didn't get excellent from me is: they charge $15 late fee even if you are a day late. Otherwise, it was a pleasure using them.
Yinka F | Expérience généraleI was very impressed and satisfied and I would like to thank You very much and I liked all the smiling faces
Ava D | Premières impressionsThe staff was so kind and helpful. It was so secure and convient to access my things. I highly reccomnet to anyone else!
Ashley W | Expérience généraleLine a little slow at first but once you get to the counter, they are very through.
Joyce O | Expérience généralea
John R | Premières impressionsOverall I think the experience of using Uhaul U boxes for a long distance move was good. Although upon arrival my couch had a hole in it and some of the furniture was scuffed all in all not bad at all
NICOLE C | Expérience généraleI moved out due to rat infestation. I had to throw away 5 baby items since it was covered with rat feces. I've stored twice at Public Storage without problem. Front desk lady was uncaring.
Asha M | Expérience généraleThe service I received was excellent from you all it only took 10 minutes and I was out of there yeah I'll work real fast y'all have a good team going I never been waited on so fast thank you all.
Vanessa D | Premières impressionsGreat service all around!
Julius w | Premières impressionsHad a good experience
beth n | Expérience généraleI have had nothing but problems using your facility and have moved my things out of the unit and your customer service is garbage. I will tell everyone I know to stay as far away from uhaul as possibl
heather v | Expérience généraleI’m too old to move myself!!
Connie L | Premières impressionsThe customer service at this facility is excellent! Many thanks!
Kim M | Expérience généraleI enjoyed the great customer service especially the manager. She was great at her job.
Zirielle J | Premières impressionsThe staff and manager were extremely helpful! They saw I was in a time crunch for a flight and made my transition smooth
Janet R | Premières impressionsBrooke-Lynn was amazing, she made sure I was taken care of even though the computer was not making it easy.
shannon r | Premières impressionsThank you for our storage time with U-Haul Moving & Storage at Tulane. We were well pleased.
samuel p | Expérience généraleThe one and only reason I am not eating the facility as excellent is because my boxes and mattress where covered with mice/rat pellets of poop. And, we found a dead - the unit had the worse smell ever
patricia v | Expérience généraleVery friendly and helpful staff
Charminetta A | Expérience généraleThoughtful and helpful, Theresa
gabou m | RéservationThe experience could have been better had the store had better customer service. Every time you would call the store the calls would be forwarded almost always leading to one having to come in.
Chelsea M | Expérience généraleMs. Ruth and her staff were very helpful and accommodating.
lance c | Expérience généraleThe facility was very clean and convenient. The staff was very helpful and friendly!
Kelley S | Expérience généraleEveryone was very helpful May need more counter agents on the weekend
THOMAS S | Expérience généraleThey were scheduled to open at 7:00 and they didn't until 7:30 then acted like it was totally fine. They were helpful after that but no sense of urgency at all.
Kamil F | Expérience généraleExceeded my expectations. The staff was knowledgeable and friendly and based an my experience, I would highly recommend this UHaul location and storage.
Katherine C | Expérience généraleWas denied my reservation. Said there was a policy issue preventing me from getting my free first month. Ended up having to rush to get a storage unit; opted for a local competitor.
April M | Réservation👍
richard l | RéservationBest moving experience.
Jacob B | RéservationThe Service and Storage facility was great.
ANGELA M | Expérience généraleThis place has a severe mouse and roach problem. They will NOT warn you beforehand. Many of my items were damaged. I am thoroughly disgusted! There is no excuse for such poor maintenance!
Christine G | Expérience généraleMoved out on the 15 of June but was still charged the entire month . I should been refund for half month rent of storage .
Ming T | Expérience généraleStorage paid up until 24th I moved on 2nd , was denied prorated rent. I was told by 2 phone reps it should be prorated. Safe to say U guys making double money on the same unit.
Ashaki C | Expérience généraleThe general manager was a true gem, not only did he dig our box out in record time he did it without complaint and in the rain all the while taking care of a heavy saturday work load.
james c | Expérience généraleRats & Roaches all in my property that I wouldn't come back r recommend no one
Nicole W | Expérience générale